HP EliteBook 820 G1, EliteBook 725 G2, EliteBook 720 G1, EliteBook 720 G1s Maintenance and Service Guide

HP EliteBook 820 G1 Notebook PC and HP EliteBook 725 G2 Notebook PC and HP EliteBook 720 G1 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard

Development Company, L.P.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in

the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Fourth Edition: May 2015

Third Edition: May 2014

Second Edition: March 2014

First Edition: September 2013

Document Part Number: 723686-004

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
Product Name ........................................................................................................................................................	1
Chipset ...................................................................................................................................................................	1
Processor ...............................................................................................................................................................	1
Panel ......................................................................................................................................................................	2
Graphics .................................................................................................................................................................	2
Memory ..................................................................................................................................................................	3
Flash cache .............................................................................................................................................................	3
MiniCard solid-state drive .....................................................................................................................................	3
Primary storage .....................................................................................................................................................	3
Audio and video .....................................................................................................................................................	5
Ethernet .................................................................................................................................................................	5
Wireless networking ..............................................................................................................................................	5
External expansion ................................................................................................................................................	6
Ports .......................................................................................................................................................................	6
Docking ..................................................................................................................................................................	7
Keyboard/pointing devices ....................................................................................................................................	7
Power requirements ..............................................................................................................................................	7
Security ..................................................................................................................................................................	7
Operating system ..................................................................................................................................................	8
Serviceability .......................................................................................................................................................	11
2 External component identification ...............................................................................................................	12
Display .................................................................................................................................................................	12
Buttons and fingerprint reader (select models only) .........................................................................................	13
Keys ......................................................................................................................................................................	14
Lights ...................................................................................................................................................................	15
TouchPad .............................................................................................................................................................	16
Front .....................................................................................................................................................................	17
Left side ...............................................................................................................................................................	18
Right side .............................................................................................................................................................	19
Bottom .................................................................................................................................................................	20
3 Illustrated parts catalog ..............................................................................................................................	21
Locating the serial number, product number, and model number ....................................................................	21
Computer major components .............................................................................................................................	22

vii

Display assembly components ...........................................................................................................................	35
Plastics Kit ...........................................................................................................................................................	38
Mass storage devices ..........................................................................................................................................	39
Miscellaneous parts .............................................................................................................................................	40
Sequential part number listing ...........................................................................................................................	43
4 Removal and replacement preliminary requirements .....................................................................................	62
Tools required ......................................................................................................................................................	62
Service considerations ........................................................................................................................................	62
Plastic parts .......................................................................................................................................	62
Cables and connectors ......................................................................................................................	63
Drive handling ...................................................................................................................................	63
Grounding guidelines ...........................................................................................................................................	63
Electrostatic discharge damage .......................................................................................................	63
Packaging and transporting guidelines .........................................................................	65
Workstation guidelines ................................................................................	65
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	67
Component replacement procedures .................................................................................................................	67
Service cover .....................................................................................................................................	67
Battery ...............................................................................................................................................	69
Hard drive ..........................................................................................................................................	71
WWAN module ...................................................................................................................................	74
Solid-state drive ................................................................................................................................	76
WLAN module ....................................................................................................................................	78
Memory module ................................................................................................................................	80
Keyboard ...........................................................................................................................................	81
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	88
Component replacement procedures .................................................................................................................	88
RTC battery ........................................................................................................................................	88
Top cover ...........................................................................................................................................	89
Display assembly ..............................................................................................................................	93
TouchPad .........................................................................................................................................	100
Card reader board ...........................................................................................................................	101
Heat sink ..........................................................................................................................................	103
Fan ...................................................................................................................................................	105
System board ..................................................................................................................................	107
Fingerprint reader board .................................................................................................................	115
Speaker assembly ...........................................................................................................................	116

viii

Power button board ........................................................................................................................	118
7 Computer Setup (BIOS) ...............................................................................................................................	119
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................	119
Using Computer Setup ....................................................................................................................	119
Starting Computer Setup ..............................................................................................	119
Navigating and selecting in Computer Setup ...............................................................	119
Restoring factory settings in Computer Setup ............................................................	121
Updating the BIOS .........................................................................................................	121
Determining a BIOS version .......................................................................	121
Downloading a BIOS update for Windows 8 ..............................................	122
Using MultiBoot ...............................................................................................................................	122
About the boot device order .........................................................................................	122
Choosing MultiBoot preferences ..................................................................................	123
Setting a new boot order in Computer Setup ............................................	123
Dynamically choosing a boot device using the f9 prompt ........................	123
Setting a MultiBoot Express prompt ..........................................................	124
Entering MultiBoot Express preferences ...................................................	124
Using HP PC Hardware Diagnostics (UEFI) (select models only) ....................................................	124
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............................	126
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................	127
Using Computer Setup ....................................................................................................................	127
Starting Computer Setup ..............................................................................................	127
Navigating and selecting in Computer Setup ...............................................................	127
Restoring factory settings in Computer Setup ............................................................	128
Updating the BIOS .........................................................................................................	129
Determining a BIOS version .......................................................................	129
Downloading a BIOS update for Windows 7 ..............................................	129
Using MultiBoot ...............................................................................................................................	130
About the boot device order .........................................................................................	130
Choosing MultiBoot preferences ..................................................................................	130
Setting a new boot order in Computer Setup ............................................	130
Dynamically choosing a boot device using the f9 prompt ........................	131
Setting a MultiBoot Express prompt ..........................................................	131
Entering MultiBoot Express preferences ...................................................	131
Using HP PC Hardware Diagnostics (UEFI) (select models only) ....................................................	132
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............................	133
Linux – Computer Setup (BIOS) and Advanced System Diagnostics ................................................................	134
Starting Computer Setup ................................................................................................................	134
Using Computer Setup ....................................................................................................................	134
Navigating and selecting in Computer Setup ...............................................................	134

ix

Restoring factory settings in Computer Setup ............................................................	135
Updating the BIOS ...........................................................................................................................	136
Determining the BIOS version ......................................................................................	136
Downloading a BIOS update .........................................................................................	136
Using Advanced System Diagnostics ..............................................................................................	137
8 Specifications ...........................................................................................................................................	138
9 Backup and recovery ..................................................................................................................................	139
Windows 8 .........................................................................................................................................................	139
Backing up your information ..........................................................................................................	139
Performing a system recovery .......................................................................................................	140
Using the Windows recovery tools ...............................................................................	141
Using f11 recovery tools ..............................................................................................	142
Using Windows 8 operating system media (purchased separately) ...........................	142
Using Windows Refresh for quick and easy recovery ..................................................	143
Remove everything and reinstall Windows .................................................................	143
Using HP Software Setup ..............................................................................................	144
Windows 7 .........................................................................................................................................................	144
Creating recovery media with HP Recovery Disc Creator ...............................................................	145
Creating recovery media ..............................................................................................	145
Backing up your information ..........................................................................................................	145
Performing a system recovery .......................................................................................................	146
Using the Windows recovery tools ...............................................................................	147
Using f11 recovery tools ..............................................................................................	148
Using a Windows 7 operating system DVD (purchased separately) ...........................	149
Linux ..................................................................................................................................................................	150
Creating backups .............................................................................................................................	150
Backing up your information ..........................................................................................................	150
Performing a system recovery .......................................................................................................	151
Remove everything and reinstall SLED ..........................................................................................	151
10 Statement of Volatility ............................................................................................................................	153
Non-volatile memory usage .............................................................................................................................	154
Questions and answers .....................................................................................................................................	157
Using HP Sure Start (select models only) .........................................................................................................	159
11 Power cord set requirements ....................................................................................................................	160
Requirements for all countries .........................................................................................................................	160
Requirements for specific countries and regions .............................................................................................	160

x

12 Recycling ................................................................................................................................................	162
Index ...........................................................................................................................................................	163

xi

xii

1	Product description
Product Name
		Description	HP EliteBook 725 G2	HP EliteBook 820 G1
			Notebook PC	Notebook PC
		HP EliteBook 725 G2 Notebook PC	×
		HP EliteBook 820 G1 Notebook PC		×
Chipset
		Description	HP EliteBook 725 G2	HP EliteBook 820 G1
			Notebook PC	Notebook PC
		AMD® A76M fusion controller hub (FCH)	×
		Intel® processor controller hub (PCH), soldered on circuit (SoC)		×
Processor
		Description	HP EliteBook 725 G2	HP EliteBook 820 G1
			Notebook PC	Notebook PC
		● AMD A10 Pro-7350B 2.10-GHz (SC turbo up to 3.30-GHz)	×
		quad core processor (4.00-MB L2 cache, 19 W)
		● AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad
		core processor (4.00-MB L2 cache, 19 W)
		● AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual
		core processor (1.00-MB L2 cache, 17 W)
		● Intel Core® i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz)		×
		processor (4.00-MB L3 cache, 15 W)

● Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 15 W)

● Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-MB L3 cache, 15 W)

● Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.00-MB L3 cache, 15 W

● Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache, 15 W)

● Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (3.00-MB L3 cache, 15 W)

● Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 15 W)

Product Name

1

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC

●Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W)

●Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W)

Panel

Description		HP EliteBook 725 G2	HP EliteBook 820 G1
		Notebook PC	Notebook PC
●	12.5-in, Premium AntiGlare (AG), full high-definition (FHD),	×
	light-emitting diode (LED), 1920×1080, UWVA, typical
	brightness: 300 nits, ultraslim (1.2-mm), 50% CG, eDP
	display panel with and without webcam
●	12.5-in, AG, HD, LED, 1366×768, SVA, typical brightness: 200
	nits, ultraslim (1.2-mm), 45% CG, eDP display panel with and
	without webcam
●	12.5-in, Premium AntiGlare (AG), high-definition HD, light-		×
	emitting diode (LED), 1366×768, UWVA, typical brightness:
	300 nits, ultraslim (1.2-mm), 50% CG, eDP display panel with
	and without webcam
●	12.5-in, AG, HD, LED, 1366×768, SVA, typical brightness: 200
	nits, ultraslim (1.2-mm), 45% CG, eDP display panel with and
	without webcam

Graphics

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
AMD Graphics: Radeon® R6 Graphics on computer models	×
equipped with an A10 Pro-7350B processor; Radeon R5 Graphics
on computer models equipped with an A8 Pro-7150B processor;
Radeon R4 Graphics on computer models equipped with an
A6 Pro-7050B processor
Universal memory architecture (UMA) graphics
Support for dual-display ports through the HP 2013 UltraSlim
Docking Station
Support for up to 3 displays through the HP 2013 UltraSlim
Docking Station
Intel Graphics: Intel HD Graphics 4400		×
UMA graphics
Support for up to 3 displays through the HP 2013 UltraSlim
Docking Station

2 Chapter 1 Product description

Memory

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Two customer-accessible/upgradable memory module slots	×	×
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the
following configurations:
● 16384-MB total system memory (8192 MB × 2; not available
with Windows 7 32-bit operating system, available with
Windows 7 downgrade)
● 12288-MB total system memory (8192 MB + 4096 MB)
● 8192-MB total system memory (4096 MB × 2 or 8192 MB × 1;
not available with Windows 7 32-bit operating system,
available with Windows 7 downgrade)
● 6144-MB total system memory (4096 MB + 2048 MB)
● 4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)
● 2048-MB total system memory (2048 MB × 1)

Flash cache

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Support for 32-GB solid-state drive (2242/DS M.2 form factor)		×
Intel SRT (Smart Response Technology)
Not supported with solid-state drive or self-encrypted drive (SED)
hard drive

MiniCard solid-state drive

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
120-GB solid-state drive (2242/DS M.2 form factor)		×
Not supported if 32-GB flash cache is selected
Set as primary storage if selected

Primary storage

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and	×	×
9.5-mm (.37-in) thickness

Memory 3

Description		HP EliteBook 725 G2	HP EliteBook 820 G1
		Notebook PC	Notebook PC
Support for Serial ATA Support for 3D DriveGuard
hard drive protection
Support toolless removal
Support for the following hard drive:		×
●	1-TB, 5400-rpm, SATA, 7.0-mm hard drive
Support for the following hard drives:			×

●500-GB, 5400-rpm, SATA, 7.0-mm hard drive

●500-GB, 5400-rpm, SATA, locked, 7.0-mm hard drive

Support for the following hard drives:

×

×

●500-GB, 7200-rpm, SATA, 7.0-mm hard drive

●500-GB, 7200-rpm, SED, 7.0-mm hard drive

●500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive

●320-GB, 7200-rpm, SATA, 7.0-mm hard drive

Support for the following 6.35-cm (2.5-in) solid-state drives:

×

●256-GB, SATA-3, SED, Opal 2, solid-state drive

●256-GB, SATA-3, SED, Opal 1, solid-state drive

●240-GB, SATA-3, solid-state drive

●180-GB, SATA-3, SED, Opal 1, solid-state drive

●180-GB, SATA-3, solid-state drive

●128-GB, SATA-3, solid-state drive

Support for the following 6.35-cm (2.5-in) solid-state drives:

×

●512-GB, SATA-3, solid-state drive

●256-GB, SATA-3, SED, Opal 2, solid-state drive

●256-GB, SATA-3, Opal 2, locked, solid-state drive

●256-GB, SATA-3, SED solid-state drive

●240-GB, SATA-3, solid-state drive

●180-GB, SATA-3, SED, Opal 1, solid-state drive

●180-GB, SATA-3, solid-state drive

●128-GB, SATA-3, locked, Opal 2, solid-state drive

●128-GB, SATA-3, locked, solid-state drive

●128-GB, SATA-3, solid-state drive

●120-GB, mSATA-3, SED solid-state drive

●32-GB, SATA-3, solid-state drive

4 Chapter 1 Product description

Audio and video

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Webcam, 720p	×	×
Dual array microphones
Stereo speakers
HD audio with DTS Studio sound

Ethernet

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Realtek RTL8111EP 10/100/1000 Ethernet with DASH support	×
S3/S4/S5 wake on LAN
Intel I218LM 10/100/1000 Ethernet with iAMT		×
Intel I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN

Wireless networking

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Integrated wireless local area network (WLAN) options by way of	×	×
wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:	×
● Atheros AR9485 802.11 b/g/n WiFi Adapter
● Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter,
Broadcom Bluetooth 4.0 Adapter
● Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0
Combo Adapter
Support for the following WLAN formats:		×
● Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi +
Bluetooth 4.0 Combo Adapter
● Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi +
Bluetooth 4.0 WLAN module
● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi
+ Bluetooth 4.0 Combo Adapter
● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi
+ Bluetooth 4.0 Combo Adapter

Audio and video

5

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
● Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi
Adapter
Integrated wireless wide area network (WWAN) options by way of	×	×
wireless module (select models only)
Two WWAN antennas built into display assembly
(select models only)
Support for the following WWAN formats:	×
● HP hs3110 HSPA+ Mobile Broadband Module
● HP lt4112 LTE/HPSA+ Mobile Broadband Module
● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Support for the following WWAN formats:		×
● HP hs3110 HSPA+ Mobile Broadband Module
● HP lt4226 LTE/HSPA+4G Module
● HP lt4225 LTE/EV-DO 4G Module
● HP lt4112 LTE/HSPA+ Mobile Broadband Module
● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

External expansion

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
SD media reader slot	×	×
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)

Ports

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
● AC adapter, HP Smart (4.5-mm barrel)	×	×

●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

●DisplayPort 1.2

●Docking

●RJ45 (Ethernet)

●USB 3.0 charging (1)

●USB 3.0 (2)

6 Chapter 1 Product description

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC

●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video

Docking

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
HP 2013 UltraSlim Docking Station	×	×

Keyboard/pointing devices

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Dual point, spill-resistant (with drain) keyboard with DuraKeys,	×	×
function keys and optional backlightFunction Keys:
Touchpad Requirements: Glass with chemical etched surface, on/
off button, support for 2-way scroll, Taps enabled as default,
Gestures enabled by default (2-finger scrolling, 2-finger zoom
(pinch)

Power requirements

Description		HP EliteBook 725 G2	HP EliteBook 820 G1
		Notebook PC	Notebook PC
Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery		×	×
and 3-cell, 26-WHr, 2.50-AHr, Li-ion battery
Support for the following AC adapters:
●	65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm)
●	65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm)
●	45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-mm)

Security

Description		HP EliteBook 725 G2	HP EliteBook 820 G1
		Notebook PC	Notebook PC
Support for the following:		×	×
●	Fingerprint reader
●	Full-volume encryption

Docking 7

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC

●Integrated Smart Card reader (active)

●Preboot authentication (password, Smart Card)

●Support Security Lock

●Trusted Platform Module (TPM) 1.2 (Infineon; soldered down)

●Trusted Platform Module (TPM) 1.2 (Infineon; soldered down)

Operating system

Description		HP EliteBook 725 G2	HP EliteBook 820 G1
		Notebook PC	Notebook PC
Preinstalled:		×
●	Microsoft® Windows® 8.1 Chinese Market 64-bit (available
	only with People's Republic of China country localization)
●	Microsoft Windows 8.1 Emerging Market 64-bit
●	Microsoft Windows 8.1 Multi-language 64-bit
●	Microsoft Windows 8.1 Professional 64-bit DPK with
	Windows 7 Professional 64-bit Image
●	Microsoft Windows 8.1 Professional 64-bit DPK with
	Windows 7 Professional 64-bit–MSNA
●	Microsoft Windows 8.1 Professional 64-bit DPK with
	Windows 7 Professional 32-bit image
●	Microsoft Windows 8.1 Professional 64-bit DPK with
	Windows 7 Professional 32-bit–MSNA
●	Microsoft Windows 7 Home Basic 32-bit, Service Pack 1
	(available only if 4096-MB of total system memory [4096-
	MB × 1] or less is selected)
●	Microsoft Windows 7 Home Premium 64-bit, Service Pack 1
●	Microsoft Windows 7 Professional 32-bit, Service Pack 1
	(available only if 4096-MB of total system memory [4096-
	MB × 1] or less is selected)
●	Microsoft Windows 7 Professional 64-bit, Service Pack 1
●	Microsoft Windows 7 Professional 32-bit, Service Pack 1
	(available only if 4096-MB of total system memory [4096-
	MB × 1] or less is selected)
●	Ubuntu Linux
●	FreeDOS 2.0

Restore Media–DRDVD:

●Microsoft Windows 8.1 (available with any Windows 8.1 operating system, required with any Windows 8.1 Professional downgrade operating system)

8 Chapter 1 Product description

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC

●Microsoft Windows 7 (available with any Windows 7 or Windows 8 Professional downgrade operating system)

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Restore Media–SRDVD: Ubuntu Linux	×
OSDVD:

●Microsoft Windows 8.1 64-bit (for service only)

●Microsoft Windows 8.1 CS 64-Bit (for service only)

●Microsoft Windows 8.1 Emerging Markets 64-Bit (for service only)

●Microsoft Windows 8.1 Professional 64-bit (include in Windows 8.1 downgrade operating system AVs only; do not include for Asia/Pacific countries or regions or the People's Republic of China)

●Microsoft Windows 7 Home Basic 32-bit (available with any Windows 7 Home Basic localization except Asia/Pacific countries/regions or the People's Republic of China)

●Microsoft Windows 7 Home Premium 64-bit (available with any Windows 7 HP operating system except Asia/Pacific countries/regions or the People's Republic of China)

●Microsoft Windows 7 Home Premium 32-bit (available with any Windows 7 HP operating system except Asia/Pacific countries/regions or the People's Republic of China)

●Microsoft Windows 7 Professional 64-bit (available with any Windows 7 Professional or Windows 8.1 Professional downgrade localization except Asia/Pacific countries or regions or the People's Republic of China)

●Microsoft Windows 7 Professional 32-bit (available with any Windows 7 Professional or Windows 8.1 Professional downgrade localization except Asia/Pacific countries/regions or the People's Republic of China)

Certified: Microsoft WHQL

Web-only Support:

●Microsoft Windows 8.1 Enterprise 64-bit

●Microsoft Windows 7 Enterprise 64-bit

●Microsoft Windows 7 Enterprise 32-bit

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Preinstalled:		×

Operating system

9

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC

●Microsoft Windows 8.1 and 8 Chinese Market 64-bit (only available with People's Republic of China

country localization)

●Microsoft Windows 8.1 and 8 Emerging Market 64-bit

●Microsoft Windows 8.1 and 8 Multi-language 64-bit

●Microsoft Windows 8.1 and 8 Professional 64-bit

●Microsoft Windows 8.1 and 8 Professional 64-bit DPK with Microsoft Windows 7 Professional 64and 32-bit image

●Microsoft Windows 8 Professional 64-bit DPK with Microsoft Windows 7 Professional 64and 32-bit image–MSNA

●Microsoft Windows 8 Professional 64-bit–MSNA

●Microsoft Windows 7 Home Basic 32-bit

●Microsoft Windows 7 Home Premium 64and 32-bit

●Microsoft Windows 7 Professional 64and 32-bit

●Microsoft Windows 7 Professional 64and 32-bit–MSNA (only in Asia/Pacific countries and regions and

the People's Republic of China)

●FreeDOS 2.0

●SuSE Linux Enterprise (SLED 11, Service Pack 2, 64-bit; not available on computer models equipped with WWAN capability)

Restore Media–DRDVD:

●DRDVD Microsoft Windows 8.1 (available with any Windows 8.1 operating system; required with any Windows 8.1 downgrade operating system)

●DRDVD Microsoft Windows 8 (available with any Windows 8 operating system; required with any Windows 8 downgrade operating system)

●Microsoft Windows 7 (available with any Windows 7 or Windows 8 downgrade operating system)

●SRDVD SuSE Linux Enterprise (SLED, service pack 2, 64-bit; available only with FreeDOS 2.0 and SuSE)

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC
Restore Media–OSDVD:		×

●Microsoft Windows 8.1 and 8 Professional 64-bit (include in Windows 8.1 and 8 downgrade operating system AV only; do not include for Asia/Pacific countries or regions or

the People's Republic of China)

●Microsoft Windows 8 64-bit (for service only)

●Microsoft Windows 8 Country Specific 64-bit (for service only)

10 Chapter 1 Product description

Description	HP EliteBook 725 G2	HP EliteBook 820 G1
	Notebook PC	Notebook PC

●Microsoft Windows 8 Emerging Market 64-bit (for service only)

●Microsoft Windows 7 Home Basic 32-bit (available with any Microsoft Windows 7 Home Basic localization except for Asia/Pacific countries or regions or

the People's Republic of China)

●Microsoft Windows 7 Home Premium 64and 32-bit (available with any Microsoft Windows 7 Professional or Microsoft Windows 8 downgrade localization except for Asia/ Pacific countries or regions or the People's Republic of China)

●Microsoft Windows 7 Professional 64and 32-bit (available with any Microsoft Windows 7 Professional or Microsoft Windows 8 downgrade localization except for Asia/Pacific countries or regions or the People's Republic of China)

Certified:

● Microsoft WHQL

● SuSE Linux Enterprise (SLED, service pack 2, 64-bit

Web-only Support:

● Microsoft Windows 8.1 Chinese market 64-bit

● Microsoft Windows 8.1 Emerging market 64-bit

● Microsoft Windows 8.1 Multi-Language 64-bit

● Microsoft Windows 8.1 Enterprise 64-bit

● Microsoft Windows 8.1 Pro 64-bit

● Microsoft Windows 7 Ultimate 64and 32-bit

● Microsoft Windows 7 Enterprise 64and 32-bit

Serviceability

Description		HP EliteBook 725 G2	HP EliteBook 820 G1
		Notebook PC	Notebook PC
End user replaceable parts:		×	×
●	AC adapter
●	Battery (system)
●	Hard drive
●	Keyboard
●	Memory module
● Solid-state drive
●	WLAN module
●	WWAN module

Serviceability 11

2 External component identification

Display

Item	Component	Description
(1)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless local area networks.
		NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem
		(either DSL or cable) (purchased separately), high-speed Internet service, purchased
		from an Internet service provider, and a wireless router (purchased separately).
(2)	WWAN antennas (2)*	Send and receive wireless signals to communicate with wireless wide area networks.
(3)	Internal microphones	Record sound.
(4)	Webcam light	On: The webcam is in use.
	(select models only)
(5)	Webcam	Records video and captures still photographs.
	(select models only)	To use the webcam, select Start > All Programs > Communication and Chat > HP
		Webcam.
(6)	Internal display switch	Turns off the display and initiates Sleep if the display is closed while the power is on.
		NOTE: The internal display switch is not visible from the outside of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

12 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

Item	Component	Description
(1)	Power button	●	When the computer is off, press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

		●	Select Start > Control Panel > System and Security > Power Options.
		●	For more information, see the HP Notebook Reference Guide.
(2)	Speakers	Produce sound.
(3)	Wireless button	Turns the wireless feature on or off but does not establish a wireless connection.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader	Allows a fingerprint logon to Windows, instead of a password logon.
	(select models only)

Buttons and fingerprint reader (select models only) 13

Keys

Item	Component	Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in combination with a
		function key, the num lk key, the esc key, or other keys.
(3)	Windows logo key	Displays the Windows Start menu.
(4)	Function keys	Execute frequently used system functions when pressed in combination with the
		fn key.
(5)	Embedded numeric keypad	When the keypad is turned on, it can be used like an external numeric keypad. Each
		key on the keypad performs the function indicated by the icon in the upper-right
		corner of the key.
(6)	num lk key	Turns the embedded numeric keypad on and off when pressed in combination with the
		fn key. Alternates between the navigational and numeric functions on the integrated
		numeric keypad.

14 Chapter 2 External component identification

Lights

Item	Component	Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	Off: The computer is off or in Hibernation.
(2)	Caps lock light	On: Caps lock is on.
(3)	Microphone mute light	On: Microphone is muted.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	●	White: An integrated wireless device, such as a wireless local area network
			(WLAN) device, is on.
		●	Amber: All wireless devices are off.
(6)	Mute light	●	Off: Computer sound is on.
		●	Amber: Computer sound is off.

Lights 15

TouchPad

Item	Component	Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/off button	Turns the TouchPad on and off.
(4)	TouchPad zone	Moves the pointer and selects or activates items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Right TouchPad button	Functions like the right button on an external mouse.

16 Chapter 2 External component identification

Front

Item	Component	Description
(1)	Wireless light	The wireless connection is on.
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	Off: The computer is off or in Hibernation.
(3)	AC adapter/battery light	●	Amber: The computer is connected to external power and the battery is charged
			from 0 to 90 percent.
		●	White: The computer is connected to external power and the battery is charged
			from 90 to 99 percent.
		●	Blinking amber: A battery that is the only available power source has reached a
			low battery level. When the battery reaches a critical battery level, the battery
			light begins blinking rapidly.
		●	Off: The battery is fully charged.
(4)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard drive.
			NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference
			Guide.

Front 17

Left side

Item	Component	Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it may not prevent
		the computer from being mishandled or stolen.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal components and
		prevent overheating. It is normal for the internal fan to cycle on and off during routine
		operation.
(3)	External VGA monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.0 charging port	Connects an optional USB device. The USB charging port can also charge select models
		of cell phones and MP3 players, even when the computer is off.
		NOTE: A USB charging port (also referred to as a powered USB port) allows you to
		charge connected USB devices. Standard USB ports will not charge all USB devices or
		will charge using a low current. Some USB devices require power and require you to
		use a powered port.
(5)	Smart card reader	Supports optional smart cards.

18 Chapter 2 External component identification