HP EliteBook 820 G2, EliteBook 720 G2 Maintenance and Service Guide

HP EliteBook 820 G2 Notebook PC and HP EliteBook 720 G2 Notebook PC

Maintenance and Service Guide

© Copyright 2015 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2015

First Edition: January 2015

Document Part Number: 791152-002

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
Product Name ........................................................................................................................................................	1
Chipset ...................................................................................................................................................................	1
Processor ...............................................................................................................................................................	1
Panel ......................................................................................................................................................................	1
Graphics .................................................................................................................................................................	2
Memory ..................................................................................................................................................................	2
Flash cache .............................................................................................................................................................	2
MiniCard solid-state drive ......................................................................................................................................	2
Primary storage .....................................................................................................................................................	3
Audio and video .....................................................................................................................................................	3
Ethernet .................................................................................................................................................................	4
Wireless networking ..............................................................................................................................................	4
External expansion ................................................................................................................................................	4
Ports .......................................................................................................................................................................	5
Docking ..................................................................................................................................................................	5
Keyboard/pointing devices ....................................................................................................................................	5
Power requirements ..............................................................................................................................................	5
Security ..................................................................................................................................................................	6
Operating system ...................................................................................................................................................	6
Serviceability .........................................................................................................................................................	8
2 External component dent c t on ..................................................................................................................	9
Display ....................................................................................................................................................................	9
Front .....................................................................................................................................................................	10
Right .....................................................................................................................................................................	11
Left .......................................................................................................................................................................	12
Top ........................................................................................................................................................................	13
TouchPad ...........................................................................................................................................	13
Lights .................................................................................................................................................	14
Buttons, speakers, and ngerprint reader (select models only) ......................................................	15
Keys ...................................................................................................................................................	16
Bottom .................................................................................................................................................................	18
Locating the serial number, product number, and model number ....................................................................	19

v

3 Illustrated parts catalog ..............................................................................................................................	20
Computer major components ..............................................................................................................................	20
Plastics Kit ...........................................................................................................................................................	25
Display assembly components ............................................................................................................................	26
Mass storage devices ...........................................................................................................................................	28
Miscellaneous parts .............................................................................................................................................	29
4 Removal and replacement preliminary requirements .....................................................................................	32
Tools required ......................................................................................................................................................	32
Service considerations .........................................................................................................................................	32
Plastic parts .......................................................................................................................................	32
Cables and connectors ......................................................................................................................	33
Drive handling ...................................................................................................................................	33
Grounding guidelines ...........................................................................................................................................	33
Electrostatic discharge damage ........................................................................................................	33
Packaging and transporting guidelines ..........................................................................	35
Workstation guidelines ................................................................................	35
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	37
Component replacement procedures ..................................................................................................................	37
Service cover .....................................................................................................................................	37
Battery ...............................................................................................................................................	39
Hard drive/solid-state drive ..............................................................................................................	41
WWAN module ...................................................................................................................................	44
M.2 solid-state drive .........................................................................................................................	46
WLAN module ....................................................................................................................................	47
Memory module ................................................................................................................................	49
Keyboard ...........................................................................................................................................	50
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	55
Component replacement procedures ..................................................................................................................	55
Unlocking the device and disabling Always On Remote Management (select HP devices only) .....	55
RTC battery ........................................................................................................................................	56
Top cover ...........................................................................................................................................	57
Display assembly ...............................................................................................................................	61
TouchPad ...........................................................................................................................................	68
NFC module .......................................................................................................................................	69
Card reader board ..............................................................................................................................	70
Heat sink ............................................................................................................................................	72
Fan .....................................................................................................................................................	74

vi

System board ....................................................................................................................................	76
Fingerprint reader board ...................................................................................................................	79
Speaker assembly .............................................................................................................................	80
Power button board ..........................................................................................................................	82
7 Computer Setup (BIOS) and MultiBoot in Windows 7 .......................................................................................	83
Using Computer Setup .........................................................................................................................................	83
Starting Computer Setup ..................................................................................................................	83
Navigating and selecting in Computer Setup ...................................................................................	83
Restoring factory settings in Computer Setup .................................................................................	84
Updating the BIOS .............................................................................................................................	84
Determining the BIOS version .........................................................................................	84
Downloading a BIOS update ...........................................................................................	85
Using MultiBoot ...................................................................................................................................................	86
About the boot device order .............................................................................................................	86
Choosing MultiBoot preferences .......................................................................................................	86
Setting a new boot order in Computer Setup .................................................................	86
Dynamically choosing a boot device using the f9 prompt .............................................	86
Setting a MultiBoot Express prompt ..............................................................................	87
Entering MultiBoot Express preferences ........................................................................	87
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 .....................................................................................	88
Using Computer Setup .........................................................................................................................................	88
Starting Computer Setup ..................................................................................................................	88
Navigating and selecting in Computer Setup ...................................................................................	88
Restoring factory settings in Computer Setup .................................................................................	89
Updating the BIOS .............................................................................................................................	89
Determining the BIOS version .........................................................................................	89
Downloading a BIOS update ...........................................................................................	90
Using MultiBoot ...................................................................................................................................................	91
About the boot device order .............................................................................................................	91
Choosing MultiBoot preferences .......................................................................................................	91
Setting a new boot order in Computer Setup .................................................................	91
Dynamically choosing a boot device using the f9 prompt .............................................	92
Setting a MultiBoot Express prompt ..............................................................................	92
Entering MultiBoot Express preferences ........................................................................	92
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	93
Using Computer Setup .........................................................................................................................................	93
Starting Computer Setup ..................................................................................................................	93

vii

Navigating and selecting in Computer Setup ...................................................................................	93
Restoring factory settings in Computer Setup .................................................................................	94
Updating the BIOS .............................................................................................................................	94
Determining the BIOS version .........................................................................................	94
Downloading a BIOS update ...........................................................................................	95
Changing the boot order using the f9 prompt ..................................................................................	96
TPM BIOS settings (select products only) ...........................................................................................................	96
Using HP Sure Start (select products only) .........................................................................................................	96
10 HP PC Hardware Diagnostics (UEFI) ..............................................................................................................	97
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	98
11 Backup and recovery in Windows 7 ..............................................................................................................	99
Creating recovery media and backups ................................................................................................................	99
Guidelines ..........................................................................................................................................	99
Creating recovery media with HP Recovery Disc Creator .................................................................	99
Creating recovery media ...............................................................................................	100
Backing up your information ..........................................................................................................	100
Performing a system recovery ..........................................................................................................................	101
Using the Windows recovery tools ..................................................................................................	101
Using f11 recovery tools (select models only) ...............................................................................	102
Using Windows 7 operating system media .....................................................................................	102
12 Backup and recovery in Windows 8.1 .........................................................................................................	104
Backing up your information .............................................................................................................................	104
Performing a system recovery ..........................................................................................................................	104
Using the Windows recovery tools ..................................................................................................	104
Using f11 recovery tools .................................................................................................................	105
Using Windows operating system media (purchased separately) .................................................	106
Using Windows Refresh or Windows Reset ....................................................................................	106
Using HP Software Setup ................................................................................................................	106
13 Backup and recovery in Windows 10 ..........................................................................................................	107
Creating recovery media and backups ..............................................................................................................	107
Creating HP Recovery media (select products only) .......................................................................	107
Using Windows tools .........................................................................................................................................	108
Restore and recovery .........................................................................................................................................	109
Recovering using HP Recovery Manager ........................................................................................	109
What you need to know before you get started ...........................................................	109
Using the HP Recovery partition (select products only) ..............................................	110

viii

	Using HP Recovery media to recover ............................................................................	110
	Changing the computer boot order ..............................................................................	111
	Removing the HP Recovery partition (select products only) .......................................	111
14	pec c t ons ..........................................................................................................................................	112
15	Statement of memory volatility ................................................................................................................	113
	Nonvolatile memory usage ...............................................................................................................................	115
	Questions and answers .....................................................................................................................................	117
	Using HP Sure Start (select models only) ..........................................................................................................	118
16	Power cord set requirements ....................................................................................................................	119
	Requirements for all countries ..........................................................................................................................	119
	Requirements for speci c countries and regions .............................................................................................	119
17	Recycling ................................................................................................................................................	121
Index ...........................................................................................................................................................		122

ix

x

1	Product description
Product Name
		Description	720 G2	820 G2
			models	models
		HP EliteBook 720 G2 Notebook PC	×
		HP EliteBook 820 G2 Notebook PC		×
Chipset
		Description	720 G2	820 G2
			models	models
		Intel® processor controller hub (PCH), soldered on circuit (SoC)	×	×
Processor
		Description	720 G2	820 G2
			models	models
		5th Generation Intel® processors:	×	×
		● Intel Core i3-5010U 2.1-GHz 3-MB L3 Cache, 15W
		● Intel Core i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3 MB L3 cache, 15W
		● Intel Core i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
		● Intel Core i7-5500U 2.4-GHz (max turbo frequency 3.0-GHz), 4-MB L3 Cache, 15W		×
		● Intel Core i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W

Panel

Description	720 G2	820 G2
	models	models
12.5" high de nition (HD), AntiGlare (AG), light-emitting diode (LED), SVA, 45% CG, 200 nits, eDP 1.2, at,	×	×
(1366x768)
12.5" HD AG SVA 45% CG 200 nits eDP 1.2 at (1366x768) with camera
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080)
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) with camera
12.5" FHD UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) capacitive touch enabled with camera
(includes chemically-strengthened Gorilla Glass 3 top cover)

Product Name

1

Graphics

Description	720 G2	820 G2
	models	models
Intel HD Graphics 5500	×	×
UMA con gurations support up to 3 displays through the Quest 2 Dock

Memory

Description	720 G2	820 G2
	models	models
Two customer-accessible/upgradable memory module slots	×	×
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following con	gurations:

●16384-MB total system memory (8192 MB × 2)

●12288-MB total system memory (8192 MB + 4096 MB)

●8192-MB total system memory (4096 MB × 2 or 8192 MB × 1)

●6144-MB total system memory (4096 MB + 2048 MB)

●4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)

●2048-MB total system memory (2048 MB × 1)

Flash cache

Description	720 G2	820 G2
	models	models
Support for 32-GB solid-state drive (M.2 form factor)	×	×
Intel SRT (Smart Response Technology)

MiniCard solid-state drive

Description	720 G2	820 G2
	models	models
256-GB solid-state drive (2260/PCIe M.2 form factor)	×	×
120-GB solid-state drive (2242/SATA-3 M.2 form factor)

2Chapter 1 Product description

Primary storage

Description		720 G2	820 G2
		models	models
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness		×	×
Support for the following hard drives:		×	×
●	1-TB, 5400-rpm, SATA, 7.0-mm hard drive
●	500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●	500-GB, 7200-rpm, SED, 7.0-mm hard drive
●	500-GB, 5400-rpm, SATA, SED, FIPS-140-2, 7.0-mm hard drive
●	500-GB, 5400-rpm + 8GB MLC SSHD
●	320-GB, 7200-rpm, SATA, 7.0-mm hard drive
Support for the following 6.35-cm (2.5-in) solid-state drives:		×	×
●	512-GB, SATA-3, solid-state drive, TLC
●	512-GB, SATA-3, solid-state drive
●	512-GB, SATA-3, SED, Opal 2, solid-state drive
●	256-GB, SATA-3, SED, Opal 1, solid-state drive
●	256-GB, SATA-3, SED, Opal 2, solid-state drive
●	256-GB, SATA-3, TLC, solid-state drive
●	240-GB, SATA-3, solid-state drive
●	180-GB, SATA-3, SED, Opal 2, solid-state drive
●	180-GB, SATA-3, SED, Opal 1, solid-state drive
●	180-GB, SATA-3, solid-state drive
●	128-GB, SATA-3, solid-state drive
●	128-GB, SATA-3, TLC, solid-state drive
●	512-GB, SATA-3, SED, Opal 2, solid-state drive		×

Audio and video

Description	720 G2	820 G2
	models	models
Webcam, 720p	×	×
Supports “No camera” option
Dual array microphones
Stereo speakers (2)
Realtek ALC3228 HD audio with DTS Studio sound

Primary storage

3

Ethernet

Description	720 G2	820 G2
	models	models
Intel I218LM Gigabit Network Connection with iAMT	×	×
S3/S4/S5 wake on LAN

Wireless networking

Description		720 G2	820 G2
		models	models
Integrated wireless local area network (WLAN) options by way of wireless module		×	×
Two WLAN antennas built into display assembly
Support for the following WLAN formats:		×	×
●	Intel Dual Band Wireless-AC 3160
●	Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module
●	Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module (select models only)		×	×
Two WWAN antennas built into display assembly (select models only)
Support for the following WWAN formats:		×	×
●	HP hs3110 HSPA+ Mobile Broadband Module
●	HP lt4112 LTE/HPSA+ Mobile Broadband Module
●	HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Integrated NFC module		×	×
NFC antenna
Supports "No NFC" option

External expansion

Description	720 G2	820 G2
	models	models
SD media reader slot	×	×
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)

4Chapter 1 Product description

Ports

Description	720 G2	820 G2
	models	models
● AC adapter, HP Smart Adapter	×	×

●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

●DisplayPort 1.2

●Docking

●RJ-45 (Ethernet)

●USB 3.0 charging (1)

●USB 3.0 (2)

●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video

Docking

Description	720 G2	820 G2
	models	models
HP UltraSlim Docking Station	×	×
HP Docking Station

Keyboard/pointing devices

Description		720 G2	820 G2
		models	models
Dual point, spill-resistant (with drain) keyboard with DuraKeys, optional backlight		×	×
Touchpad Requirements: Glass with chemical etched surface, on/o	button, support for 2-way scroll, Taps
enabled as default, Gestures enabled by default - nger scrolling,	- nger zoom (pinch)

Power requirements

Description		720 G2	820 G2
		models	models
Support for the following batteries:		×	×
●	3-cell, 46-WHr, 4.15-AHr, Li-ion battery
●	3-cell, 26-WHr, 2.37-AHr, Li-ion battery
Support for the following AC adapters:
●	65-W HP Smart adapter EM
●	45-W, 2-prong, 7.4 mm, DC jack AC adapter

Ports 5

Description	720 G2	820 G2
	models	models

●45-W HP Smart adapter

Support for the following power cords:

×

×

●3-wire plug, 1.0 m

●3-wire plug, 1.8 m

●2-wire plug, 1.0 m

Security

Description		720 G2	820 G2
		models	models
Support for the following:		×	×
●	Fingerprint reader
●
●	Support for “No ngerprint reader” option
●	Security Lock
●	Integrated smart card reader (active)
●	Trusted Platform Module (TPM) 1.2 n	neon; soldered down)

Operating system

Description		720 G2	820 G2
		models	models
Preinstalled:		×
●	Windows® 10 Home 64
●	Windows 10 Home 64 Single Language
●	Windows 10 Home 64 Chinese Market
●	Windows 10 Home 64 Chinese Market – CPPP
●	Windows 10 Home 64 High-end
●	Windows 10 Home 64 High-end Single Language
●	Windows 10 Home 64 High-end Chinese Market
●	Windows 10 Professional 64
●	Windows 10 Professional 64 Downgrade Windows 7 32
●	Windows 10 Professional 64 Downgrade Windows 7 64
●	Windows 8.1 Chinese Market 64-bit (available only with People's Republic of China country localization)
●	Windows 8.1 Emerging Market 64-bit
●	Windows 8.1 Multi-language 64-bit

6Chapter 1 Product description

Description	720 G2	820 G2
	models	models

●Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image

●Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit–MSNA

●Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit image

●Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit–MSNA

●Windows 8.1 Core for Higher Education (ML)

●Windows 8.1 Professional 64-bit

●Windows 8.1 Professional 64-bit–MSNA

●Windows 8.1 Professional for Education 64-bit

●Windows 7 Professional 32-bit, Service Pack 1 (available only if 4096-MB of total system memory [4096-MB × 1] or less is selected)

●Windows 7 Professional 64-bit, Service Pack 1

●Windows 7 Professional 64-bit, Service Pack 1–MSNA

●Ubuntu Linux (not available with WWAN or touch)

●Ubuntu Kylin Linux (not available with WWAN or touch)

●NeoKylin Linux 32 bit (not available with WWAN or touch)

●FreeDOS 2.0

Restore Media–DRDVD:

●Windows 10 (available with any Windows 10 operating system, required with any Windows 10 Professional downgrade operating system)

●Windows 8.1 (available with any Windows 8.1 operating system, required with any Windows 8.1 Professional downgrade operating system)

●Windows 7 (available with any Windows 7 or Windows 8.1 Professional downgrade operating system)

Restore Media–OSDVD:

●Windows 10 OSDVD Downgrade RTF

●Windows 8.1 Professional (Update) 64-bit

●Windows 7 Professional 64-bit (available with any Windows 7 or Windows 8.1 Professional downgrade operating system)

●Windows 7 Professional 32-bit (available with any Windows 7 or Windows 8.1 Professional downgrade operating system)

Restore Media–SRDVD:

●Ubuntu Linux

●Ubuntu Kylin Linux

●SRDVD Neokylin Linux

ert ed

●Microsoft WHQL

Web-only support:

●Windows 10 Enterprise

●Windows 8.1 Enterprise 64

●Windows 8.1 Professional 64

Operating system

7

Description	720 G2	820 G2
	models	models

●Windows 8.1 Multi-language 64

●Windows 8.1 Emerging Markets 64

●Windows 8.1 Chinese Market 64

●Windows 7 Enterprise 64

●Windows 7 Enterprise 32

Serviceability

Description		720 G2	820 G2
		models	models
End user replaceable parts:		×	×
●	AC adapter
●	Battery (system)
●	Hard drive
●	Keyboard
●	Memory module
● Solid-state drive
●	WLAN module
●	WWAN module

● M.2 (NGFF) Flash cache / SSD

8Chapter 1 Product description

2 External component dent c t on

Display

NOTE: Your computer may look slightly di erent from the illustration in this section.

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLAN).
(2)	WWAN antennas* (select models only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWAN).
(3)	Internal microphones	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the webcam:

Windows 7: Select Start > All Programs > Communication and Chat

> CyberLink YouCam.

Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

Windows 10: Type camera in the taskbar search box, and then select Camera.

Display 9

Component		Description
(6)	Internal display switch	Turns o the display or initiates Sleep if the display is closed while
		the power is on.

NOTE: The display switch is not visible from the outside of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:

Windows 7: Select Start > Help and Support > User Guides.

Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth® device, is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	: The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
		NOTE: For select models, the Intel® Rapid Start
		Technology feature is enabled at the factory. Rapid Start
		Technology allows your computer to resume quickly from
		inactivity.
(3)	AC adapter/Battery light	●	White: The computer is connected to external power
			and the battery is charged from 90 to 99 percent.
		●	Amber: The computer is connected to external power
			and the battery is charged from 0 to 90 percent.
		●	Blinking amber: A battery that is the only available
			power source has reached a low battery level. When
			the battery reaches a critical battery level, the
			battery light begins blinking rapidly.

10 Chapter 2 External component identi cation

Component		Description
		●	: The battery is fully charged.
(4)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

Right

Component		Description
(1)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones, earbuds, or a
	(microphone) jack	headset. Also connects an optional headset microphone. This jack does not
		support optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the volume before
		putting on headphones, earbuds, or a headset. For additional safety
		information, see the Regulatory, Safety, and Environmental Notices.
		To access this document:
		Windows 7:
		Select Start > Help and Support > User Guides.
		Windows 8.1:
		From the Start screen, type support, and then select the HP Support
		Assistant app.
		‒ or –
		From the Windows desktop, click the question mark icon in the noti cation
		area, at the far right of the taskbar.
		Windows 10:
		Select Start, select All apps, select HP Help and Support, and then select HP
		Documentation.
		NOTE: When a device is connected to the jack, the computer speakers are
		disabled.
		NOTE: Be sure that the device cable has a 4-conductor connector that
		supports both audio-out (headphone) and audio-in (microphone).
(2)	DisplayPort	Connects an optional digital display device, such as a high-performance
		monitor or projector.
(3)	USB 3.0 ports	Connect optional USB devices, such as a keyboard, mouse, external drive,
		printer, scanner or USB hub.

Right 11

Component		Description
(4)	Memory card reader	Reads optional memory cards that store, manage, share, or access
		information.
(5)	RJ-45 (network) jack/lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(6)	Docking connector	Connects an optional docking device.
(7)	Power connector	Connects an AC adapter.

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Vents	Enable air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(3)	External monitor port	Connects an external VGA monitor or projector.

12 Chapter 2 External component identi cation

Component		Description
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Smart card reader	Supports optional smart cards.

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TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o .
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
		NOTE: The TouchPad also supports edge-swipe gestures.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Right TouchPad button	Functions like the right button on an external mouse.

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Lights

NOTE: Your computer may look slightly di erent from the illustration in this section.

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
		NOTE: For select models, the Intel® Rapid Start Technology
		feature is enabled at the factory. Rapid Start Technology allows
		your computer to resume quickly from inactivity.
(2)	Caps lock light	On: Caps lock is on, which switches the keys to all capital letters.
(3)	TouchPad light	●	On: The TouchPad is o .
		●	: The TouchPad is on.
(4)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(5)	Num lock light	On: Num lock is on.
(6)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(7)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.

14 Chapter 2 External component identi cation

Buttons, speakers, and n erpr nt reader (select models only)

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button brie y to initiate Sleep.
		●	When the computer is in the Sleep state, press the button brie y to exit Sleep.
		●	When the computer is in Hibernation, press the button brie y to exit
			Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

To learn more about your power settings, see your power options:

Windows 7: Select Start > Control Panel > System and Security > Power Options.

Windows 8.1: From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

Windows 10: Type power in the taskbar search box, and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power Options.

(2)	Speakers	Produce sound.

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Component		Description
(3)	Wireless button	Turns the wireless feature on or o but does not establish a wireless connection.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select	Allows a ngerprint logon to Windows, instead of a password logon.
	models only)

Keys

NOTE: Your computer may look slightly di erent from the illustration in this section.

Component		Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in combination with a
		function key or the esc key.
(3)	Windows key	Windows 7: Displays the Windows Start menu.
		Windows 8.1: Returns you to the Start screen from an open app or the Windows
		desktop.
		NOTE: Pressing the Windows key again will return you to the previous screen.
		Windows 10: Opens the Windows Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Function keys	Execute frequently used system functions when pressed in combination with the
		fn key.
(5)	Embedded numeric keypad	When the keypad is turned on, it can be used like an external numeric keypad.
		Each key on the keypad performs the function indicated by the icon in the upper-
		right corner of the key.

16 Chapter 2 External component identi cation

Component

Description

(6)Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor.

		Windows 8.1: Displays options for a selected object.
		Windows 10: Displays options for a selected object.
(7)	num lk key	Turns the embedded numeric keypad on and o when pressed in combination with
		the fn key.

Alternates between the navigational and numeric functions on the embedded numeric keypad.

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Bottom

NOTE: Your computer may look slightly di erent from the illustration in this section.

Component		Description
(1)	Accessory battery connector (select models	Connects an optional accessory battery.
	only)
(2)	Service door	Provides access to the hard drive bay, the wireless LAN
		(WLAN) module slot, the WWAN module slot, and the
		memory module slots.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant.

To access Help and Support in Windows 7, select Start >

Help and Support.

To access HP Support Assistant in Windows 8.1, from the

Start screen, select the HP Support Assistant app.

Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

18 Chapter 2 External component identi cation

Component		Description
(3)	Service door release latch	Releases the service door.
(4)	Service door release lock	Locks the service door.
(5)	Vents (2)	Enable air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

(6)	SIM slot (select models only)

Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.

Locating the serial number, product number, and model number

The serial number, product number, and model number of your computer are located on the rear of the computer. You may need the information when you travel internationally or when you contact support.

Locating the serial number, product number, and model number 19

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components

20 Chapter 3 Illustrated parts catalog