HP Designjet T920 User Manual
Designjet T920 and T1500 ePrinter Series
User’s Guide
Edition: 1
© 2013 Hewlett-Packard Development
Company, L.P.
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
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Table of contents
1 Introduction .................................................................................................................................................. 1
Safety precautions ................................................................................................................................................. 2
HP Start-Up Kit ....................................................................................................................................................... 3
Using this guide ..................................................................................................................................................... 3
Printer models ....................................................................................................................................................... 4
The printer’s main features ................................................................................................................................... 5
The printer’s main components ............................................................................................................................ 6
The front panel ...................................................................................................................................................... 8
Printer software .................................................................................................................................................. 10
Web Services ........................................................................................................................................................ 11
Turn the printer on and off .................................................................................................................................. 12
The printer’s internal prints ................................................................................................................................ 12
2 Installing the software ................................................................................................................................ 14
Connect the printer to your network ................................................................................................................... 15
Connect a computer to the printer by network (Windows) ................................................................................ 16
Uninstall the printer software (Windows) ........................................................................................................... 17
Connect a computer to the printer by network (Mac OS X) ................................................................................ 17
Uninstall the printer software (Mac OS X) ........................................................................................................... 19
3 Setting up the printer .................................................................................................................................. 20
Introduction ......................................................................................................................................................... 21
Set up your Web-connected printer .................................................................................................................... 21
Web Services manual configuration ................................................................................................................... 21
Paper suitability options ..................................................................................................................................... 23
Turn nesting on and off (T1500 series) ............................................................................................................... 23
Turn usage information on and off ..................................................................................................................... 24
Turn e-mail notifications on and off ................................................................................................................... 25
Turn alerts on and off .......................................................................................................................................... 25
Control access to the printer ............................................................................................................................... 26
Require account ID (T1500 series) ...................................................................................................................... 27
Set Windows driver preferences ......................................................................................................................... 27
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4 Network configuration ................................................................................................................................. 29
Introduction ......................................................................................................................................................... 30
Verify correct operation ...................................................................................................................................... 30
Preconfigure network settings if required .......................................................................................................... 30
Add the printer to your network system ............................................................................................................. 31
Troubleshooting .................................................................................................................................................. 31
Reset network parameters ................................................................................................................................. 32
Control network protocols .................................................................................................................................. 33
Front-panel menu items ...................................................................................................................................... 33
Embedded services .............................................................................................................................................. 36
Supported network protocols ............................................................................................................................. 37
5 Personalizing the printer ............................................................................................................................. 38
Change the language of the front-panel display ................................................................................................ 39
Access the HP Utility ............................................................................................................................................ 39
Access the Embedded Web Server ...................................................................................................................... 39
Change the language of the HP Utility ................................................................................................................ 40
Change the language of the Embedded Web Server .......................................................................................... 40
Change the sleep mode setting ........................................................................................................................... 40
Change the auto-off setting ................................................................................................................................ 40
Change the loudspeaker volume ........................................................................................................................ 40
Change the front-panel display brightness ........................................................................................................ 41
Change the units of measurement ...................................................................................................................... 41
Configure network settings ................................................................................................................................. 41
Change the graphic language setting ................................................................................................................. 42
Manage ePrinter security .................................................................................................................................... 42
Change your printer’s email address .................................................................................................................. 43
6 Paper handling ............................................................................................................................................ 44
General advice ..................................................................................................................................................... 45
Load a roll onto the spindle ................................................................................................................................. 46
Load a roll into the printer ................................................................................................................................... 48
Unload a roll ......................................................................................................................................................... 51
Load a single sheet .............................................................................................................................................. 52
The stacker .......................................................................................................................................................... 53
The basket ........................................................................................................................................................... 56
View information about the paper ...................................................................................................................... 56
Paper presets ....................................................................................................................................................... 56
Printing paper info ............................................................................................................................................... 57
Move the paper .................................................................................................................................................... 57
Maintain paper ..................................................................................................................................................... 57
Change the drying time ....................................................................................................................................... 58
Change the retrieval time .................................................................................................................................... 58
Turn the automatic cutter on and off ................................................................................................................. 58
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Feed and cut the paper ........................................................................................................................................ 58
7 Working with two rolls (T1500 series) ........................................................................................................... 60
The uses of a multiroll printer ............................................................................................................................. 60
How the printer allocates jobs to paper rolls ..................................................................................................... 60
8 Printing ...................................................................................................................................................... 62
Introduction ......................................................................................................................................................... 63
Print from a USB flash drive ................................................................................................................................ 63
Print from a computer using the Embedded Web Server or HP Utility (T1500 series) ...................................... 64
Print from a computer using a printer driver ...................................................................................................... 65
Advanced print settings ....................................................................................................................................... 65
Print from iOS with AirPrint ................................................................................................................................. 76
9 Web-connected printing ............................................................................................................................... 78
Introduction ......................................................................................................................................................... 79
Enable Cloud printing for your printer ................................................................................................................ 79
Print through the Cloud with HP Designjet ePrint & Share ................................................................................. 79
Print by email ....................................................................................................................................................... 80
Print from a smartphone or tablet ...................................................................................................................... 80
View and print from the HP Designjet ePrint & Share website ........................................................................... 82
Print from HP Designjet ePrint & Share using the printer’s front panel ............................................................ 83
View and print from other content repositories ................................................................................................. 85
Create your Online Print History ......................................................................................................................... 85
Share files in your Online Print History ............................................................................................................... 85
HP Designjet ePrint & Share security .................................................................................................................. 85
10 Job queue management (T920 PS and T1500 series) ..................................................................................... 87
Introduction ......................................................................................................................................................... 88
The job queue in the front panel (T920 PS and T1500 series) ........................................................................... 88
The job queue in the Embedded Web Server or HP Utility (T1500 series) ......................................................... 91
11 Color management .................................................................................................................................... 95
Introduction ......................................................................................................................................................... 96
How colors are represented ................................................................................................................................ 96
A summary of the color management process ................................................................................................... 96
Color calibration .................................................................................................................................................. 96
Color management from printer drivers ............................................................................................................. 97
Color management from printer drivers (PostScript printers) ........................................................................ 100
Color management from the Embedded Web Server (T1500 series) .............................................................. 103
Color management from the front panel ......................................................................................................... 104
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12 Practical printing examples ...................................................................................................................... 105
Print from Adobe Acrobat ................................................................................................................................. 106
Print from Autodesk AutoCAD ........................................................................................................................... 108
Print from Adobe Photoshop ............................................................................................................................ 111
Print and scale from Microsoft Office ............................................................................................................... 113
13 Retrieving printer usage information ........................................................................................................ 120
Get printer accounting information .................................................................................................................. 121
Check usage statistics ....................................................................................................................................... 121
Check usage statistics for a job ......................................................................................................................... 121
Request accounting data by email .................................................................................................................... 122
14 Handling ink cartridges and printhead ....................................................................................................... 124
About the ink cartridges .................................................................................................................................... 125
Check the ink cartridges status ......................................................................................................................... 125
Remove an ink cartridge ................................................................................................................................... 125
Insert an ink cartridge ....................................................................................................................................... 126
Safe mode .......................................................................................................................................................... 128
About the printhead .......................................................................................................................................... 128
Check the printhead status ............................................................................................................................... 128
Remove the printhead ....................................................................................................................................... 129
Insert the printhead ........................................................................................................................................... 131
Storage of anonymous usage information ....................................................................................................... 134
15 Maintaining the printer ............................................................................................................................ 135
Check printer status .......................................................................................................................................... 136
Clean the exterior of the printer ....................................................................................................................... 136
Maintain the ink cartridges ................................................................................................................................ 136
Move or store the printer .................................................................................................................................. 136
Update the firmware ......................................................................................................................................... 137
Update the software .......................................................................................................................................... 138
Printer maintenance kits ................................................................................................................................... 138
Secure File Erase ............................................................................................................................................... 138
Disk Wipe ........................................................................................................................................................... 139
16 Supplies and accessories .......................................................................................................................... 140
How to order supplies and accessories ............................................................................................................ 141
Introduction to the accessories ......................................................................................................................... 144
17 Troubleshooting paper issues ................................................................................................................... 146
The paper cannot be loaded successfully ......................................................................................................... 147
The paper type is not in the list ......................................................................................................................... 148
The printer printed on the wrong paper type ................................................................................................... 149
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An “on hold for paper” message ....................................................................................................................... 149
The paper has jammed in the print platen ........................................................................................................ 150
The paper has jammed in the stacker ............................................................................................................... 155
The printer reports unexpectedly that the stacker is full ................................................................................ 155
The printer displays out of paper when paper is available .............................................................................. 155
Prints do not fall neatly into the basket ........................................................................................................... 155
The print remains in the printer after printing has completed ........................................................................ 155
The cutter does not cut well .............................................................................................................................. 156
The roll is loose on the spindle ......................................................................................................................... 156
18 Troubleshooting print-quality issues ........................................................................................................ 157
General advice ................................................................................................................................................... 159
Print-quality troubleshooting wizard ............................................................................................................... 159
Recalibrate the paper advance ......................................................................................................................... 159
Horizontal lines across the image (banding) .................................................................................................... 161
Lines are too thick, too thin or missing ............................................................................................................. 162
Lines appear stepped or jagged ........................................................................................................................ 163
Lines print double or in the wrong colors ......................................................................................................... 163
Lines are discontinuous ..................................................................................................................................... 164
Lines are blurred ................................................................................................................................................ 164
Line lengths are inaccurate ............................................................................................................................... 165
The whole image is blurry or grainy .................................................................................................................. 165
The paper is not flat .......................................................................................................................................... 166
The print is scuffed or scratched ....................................................................................................................... 166
Ink marks on the paper ..................................................................................................................................... 166
Black ink comes off when you touch the print .................................................................................................. 167
Edges of objects are stepped or not sharp ....................................................................................................... 168
Edges of objects are darker than expected ...................................................................................................... 168
Horizontal lines at the end of a cut sheet print ................................................................................................ 168
Vertical bands of different colors ..................................................................................................................... 168
White spots on the print .................................................................................................................................... 169
Colors are inaccurate ......................................................................................................................................... 169
Colors are fading ............................................................................................................................................... 170
The image is incomplete (clipped at the bottom) ............................................................................................. 170
The image is clipped .......................................................................................................................................... 170
Some objects are missing from the printed image ........................................................................................... 171
A PDF file is clipped or objects are missing ....................................................................................................... 171
The Image Diagnostics Print ............................................................................................................................. 171
If you still have a problem ................................................................................................................................. 173
19 Troubleshooting ink cartridge and printhead issues ................................................................................... 175
Cannot insert an ink cartridge ........................................................................................................................... 176
Ink cartridge status messages .......................................................................................................................... 176
Cannot insert the printhead .............................................................................................................................. 176
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The front-panel display recommends reseating or replacing the printhead .................................................. 176
Clean the printhead ........................................................................................................................................... 177
Align the printhead ............................................................................................................................................ 177
Printhead status messages ............................................................................................................................... 178
20 Troubleshooting general printer issues ..................................................................................................... 179
The printer will not start ................................................................................................................................... 180
The printer does not print ................................................................................................................................. 180
The printer seems slow ..................................................................................................................................... 181
The printer behaves strangely .......................................................................................................................... 181
Communication failures between computer and printer ................................................................................. 181
Cannot access the HP Utility ............................................................................................................................. 182
Cannot access the Embedded Web Server ........................................................................................................ 182
Cannot connect to the Internet ......................................................................................................................... 182
Web Services issues .......................................................................................................................................... 183
Automatic file system check ............................................................................................................................. 183
Alerts .................................................................................................................................................................. 183
21 Front-panel error messages ..................................................................................................................... 185
The system error log ......................................................................................................................................... 187
22 HP Customer Care .................................................................................................................................... 188
Introduction ....................................................................................................................................................... 189
HP Professional Services ................................................................................................................................... 189
HP Proactive Support ........................................................................................................................................ 190
Customer Self Repair ......................................................................................................................................... 190
Contact HP Support ........................................................................................................................................... 191
23 Printer specifications ............................................................................................................................... 192
Functional specifications .................................................................................................................................. 193
Physical specifications ...................................................................................................................................... 194
Memory specifications ...................................................................................................................................... 194
Power specifications ......................................................................................................................................... 195
Environmental specifications ............................................................................................................................ 195
Acoustic specifications ...................................................................................................................................... 195
Glossary ....................................................................................................................................................... 196
Index ........................................................................................................................................................... 199
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1 Introduction
●
Safety precautions
●
HP Start-Up Kit
●
Using this guide
●
Printer models
●
The printer’s main features
●
The printer’s main components
●
The front panel
●
Printer software
●
Web Services
●
Turn the printer on and off
●
The printer’s internal prints
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Safety precautions
Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any
operations or procedures other than as described in this document, because doing so may result in death,
serious personal injuries, or fire.
Mains connection
●
Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet
with multiple devices. Doing so can cause a fire or an electric shock hazard.
●
Ensure that the printer is well grounded. Failure to ground the printer may result in electrical shock, fire,
and susceptibility to electromagnetic interference.
●
Use only the power cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause fire and electric shock. Replace a damaged power cord with an HPapproved power cord.
●
Insert the power cord securely and completely into the wall socket and printer inlet. A poor connection
can cause a fire or an electric shock hazard.
●
Never handle the power cord with wet hands. Doing so may cause electric shock hazard.
●
Observe all warnings and instructions marked on the printer.
Printer operation
●
●
●
●
Printer servicing
●
●
●
Caution
Turn off the printer and unplug the power cord from the power outlet in any of the following cases:
●
●
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause fire, electric shock, or other serious hazards.
Never insert your hand into the printer while it is printing. Moving parts inside the printer may cause
injuries.
Keep the ventilation system in the room turned on when printing.
Unplug the printer from the wall before cleaning.
There are no operator-serviceable parts inside the printer. Refer servicing to qualified service
personnel. Contact your local HP Support (see
Do not disassemble or repair the printer yourself. There are hazardous voltages inside the printer that
can cause a fire or electric shock hazard.
Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
Contact HP Support on page 191).
●
If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
●
During a thunderstorm
●
During a power failure
●
The power cord or plug is damaged
2 Chapter 1 Introduction ENWW
●
The printer has been dropped
●
The printer is not operating normally
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation.
Using this guide
This guide can be downloaded from the HP Support Center (see HP Support Center on page 189).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures and include the following topics.
●
Installing the software on page 14
●
Setting up the printer on page 20
●
Network configuration on page 29
●
Personalizing the printer on page 38
●
Paper handling on page 44
●
Working with two rolls (T1500 series) on page 60
●
Printing on page 62
●
Web-connected printing on page 78
●
Job queue management (T920 PS and T1500 series) on page 87
●
Color management on page 95
●
Practical printing examples on page 105
●
Retrieving printer usage information on page 120
●
Handling ink cartridges and printhead on page 124
●
Maintaining the printer on page 135
Troubleshooting
These chapters help you solve problems that may occur while printing and include the following topics.
●
Troubleshooting paper issues on page 146
●
Troubleshooting print-quality issues on page 157
●
Troubleshooting ink cartridge and printhead issues on page 175
●
Troubleshooting general printer issues on page 179
●
Front-panel error messages on page 185
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Accessories, support and specifications
These chapters, Supplies and accessories on page 140, HP Customer Care on page 188 and Printer
specifications on page 192, contain reference information, including customer care, the printer
specifications and part numbers for paper types, ink supplies and accessories.
Glossary
The Glossary on page 196 contains definitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
Warnings and Cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP Designjet T920 ePrinter T920
HP Designjet T920 PostScript ePrinter T920 PS
HP Designjet T1500 ePrinter T1500
HP Designjet T1500 PostScript ePrinter T1500 PS
4 Chapter 1 Introduction ENWW
The printer’s main features
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in)
wide. Some major features of the printer are shown below:
●
Built-in stacker for paper sizes from A4/A portrait to A0/E, with up to 50 A1/D-size capacity
●
Roll and single-sheet loading from the front of the printer
●
Two rolls with automatic switching, enabling long runs of unattended printing (T1500 series only)
●
Six-ink system
●
Integrated printhead, 9/8 in (28 mm) wide, with duplicated black nozzles improving speed and quality
●
Capacitive touch-sensitive front panel in color, with an intuitive graphical user interface
●
Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input
●
Economode for printing economically
●
Can be controlled from the built-in front panel, or from a remote computer using the Embedded Web
Server or the HP Utility
●
Includes Web-connected features such as automatic firmware updates, HP Designjet ePrint & Share,
and HP ePrint
●
Driverless printing using AirPrint
●
Paper flexibility and automatic easy load, see
presets accessible from the front panel
●
Accurate and consistent color reproduction with automatic color calibration
●
Color emulations, see
●
Manual printing with the stacker open, for improved handling of special jobs on photographic paper
●
High-productivity features such as job previewing and nesting using the printer's Embedded Web Server
(T1500 series only)
●
Ink and paper usage information available from the Embedded Web Server, see
Web Server on page 39
●
Access to online support
Printer emulation on page 98
Paper handling on page 44, with information and
Access the Embedded
ENWW The printer’s main features 5
The printer’s main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Window
2. Printhead
3. Stacker
4. Front panel
5. Ink cartridges
6. Basket
7. Lower roll cover (T1500 series)
8. Upper roll cover
6 Chapter 1 Introduction ENWW
Rear view
1. Power switch
2. Power socket
Communication ports
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1. Gigabit Ethernet port, to connect to a network
2. Diagnostic LEDs, to be used by service engineers
3. Hi-Speed USB host port, intended for connecting a USB flash drive
The front panel
The front panel is located on the front right of the printer. It gives you complete control of your printer: from
the front panel, you can print, view information about the printer, change printer settings, perform
calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when
necessary. Information about specific uses of the front panel can be found throughout this guide.
1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be
printed. When a USB flash drive is inserted, a USB icon
screen.
2. The front panel itself: a touch-sensitive screen with a graphical user interface.
3. Loudspeakers.
4. The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is
on. It flashes when the printer is in sleep mode.
8 Chapter 1 Introduction ENWW
is displayed on the front panel's home
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
Left and right fixed icons
●
Press
●
Press
●
Press
●
Press
●
Press
screen.
●
Press
Home screen dynamic icons
The following items are displayed only on the home screen.
●
Press
change printer settings, or initiate actions such as loading paper or replacing ink supplies.
●
To the right of the above button is a message showing the printer status or the most important current
alert.
●
Press
to view help about the current screen.
to go to the previous item.
to go to the next item.
to cancel the current process.
to return to the home screen.
to go back to the previous screen. This does not discard any changes made in the current
to reach the information screen, where you can view information about printer status,
to print a file from a USB flash drive. See Printing on page 62.
●
Press
ePrint & Share using the printer’s front panel on page 83.
●
Press
hold. See
●
Press
drive is inserted.
●
Press
appears only when one or more applications are installed.
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to print from your HP Designjet ePrint & Share account. See Print from HP Designjet
to view and manage the job queue. A smaller warning icon appears if there are jobs on
Job queue management (T920 PS and T1500 series) on page 87.
to view information about the USB flash drive. This icon appears only when a USB flash
to access available applications. See http://www.hp.com/go/designjeteprinters. This icon
Information screen
To reach the information screen, press on the home screen.
Information screen dynamic icons
●
●
●
●
●
●
●
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off the front-panel
display to save energy. Printer features can be enabled from this mode, and the printer maintains network
connectivity, waking up only as necessary. The printer can be woken from sleep mode by the Power button,
by sending a print job, or by opening the window, the roll cover, or the stacker cover. The printer wakes up in
several seconds, more quickly than if it is completely turned off. While in sleep mode, the Power button
blinks.
Press
Press
Press
Press
Press
Press
Press
for information about the paper status.
for information about the ink cartridge status.
for information about the printhead status.
for information about the network status.
for a list of alerts.
for information about the printer.
to view and change printer settings.
To change the time that elapses before sleep mode, press
options > Sleep mode wait time. You can set a time between 1 and 240 minutes; the default time is 30
minutes.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks offer the option of
remotely waking up the printer if needed to perform the task.
, then , then Setup > Front panel
Printer software
The following software is provided with your printer:
●
The HP-GL/2 driver for Windows
●
The HP PCL3GUI raster driver for Mac OS X (non-PostScript printers)
10 Chapter 1 Introduction ENWW
●
PostScript drivers for Windows and Mac OS X (PostScript printers)
●
HP Designjet HP-GL/2 Driver Preview with ePrint & Share
●
The Embedded Web Server and (alternatively) the HP Utility allow you to:
◦
Manage the printer from a remote computer (the Embedded Web Server is recommended for this
purpose)
◦
View the status of the ink cartridges, the printhead, and the paper
◦
Update the printer's firmware, see
◦
Perform calibrations and troubleshooting
◦
Submit print jobs
◦
Manage the job queue, see
◦
View job accounting information, see
◦
Change various printer settings
◦
Manage e-mail notifications
◦
Change permissions and security settings
Access the Embedded Web Server on page 39 and Access the HP Utility on page 39.
See
NOTE: The HP Utility under Mac OS X and the HP Designjet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases,
when you receive your printer there may already be later versions available on HP's website of some of the
software provided with it.
Web Services
Update the firmware on page 137
Job queue management (T920 PS and T1500 series) on page 87
Retrieving printer usage information on page 120
Your printer can be connected to the Internet and the Web, providing various benefits:
●
Automatic firmware updates (see
●
Print on HP ePrinters from almost anywhere
●
Print on HP ePrinters from almost any device, including smartphones and tablet computers
To take advantage of these benefits, your printer must be connected to the Internet.
For the latest information, see
HP Designjet ePrint & Share
With HP Designjet ePrint & Share you can print from a conference room, job site, or even home. This free Web
service makes it easy to access and print large-format documents using your tablet, smartphone, laptop, or
printer's touchscreen.
Print from virtually anywhere
Use your tablet, smartphone, laptop, or printer's touchscreen to print where and when you need.
●
Plot to print seamlessly from AutoCAD® WS.
●
Send files to print by email to your HP Designjet ePrinter.
Update the firmware on page 137)
http://www.hp.com/go/designjeteprinters.
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Save your files online in the cloud
Every time you print using HP Designjet ePrint & Share, a copy of your file is saved in your HP Designjet ePrint
& Share account, so finding files for reprints becomes a breeze.
●
Access files saved to the cloud using your online print history.
●
Keep your projects safeguarded with trusted HP security features.
Collaborate with ease
Whether your files are stored in your HP Designjet ePrint & Share account or an FTP site, HP Designjet ePrint
& Share makes it easy to view, share, and print files.
●
Share files using an automatically generated hyperlink.
●
Access all your FTP sites in one place.
Turn the printer on and off
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use
the Power key on the front panel.
However, if you plan to store the printer for a long period or the Power key does not seem to work, you are
recommended to turn it off using the power switch at the rear.
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks
or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also
Sleep mode on page 10 and Change the auto-off setting on page 40.
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
●
The loaded paper should be at least A3 landscape—420 mm (16.53in) wide—otherwise the print may
be clipped.
●
The front panel should be displaying the Ready message.
To print any internal print, press
select the internal print you want. The following internal prints are available.
12 Chapter 1 Introduction ENWW
, then , then scroll down to Internal prints and press it, then
●
Demo prints show some of the capabilities of the printer
◦
Print drawing demo
◦
Print rendering demo
◦
Print GIS map
●
User information prints
◦
Usage report shows estimates of the total number of prints, number of prints by paper type,
number of prints by print-quality option, and total amount of ink used per color (the accuracy of
these estimates is not guaranteed) (T1500 series only)
◦
HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette
◦
PostScript font list shows PostScript fonts available (PostScript printers only)
●
Service information prints
◦
Print current information
◦
Print usage information
◦
Print event logs
◦
Print calibration status
◦
Print connectivity configuration
◦
Print all pages (prints all the above reports)
ENWW The printer’s internal prints 13
2 Installing the software
●
Connect the printer to your network
●
Connect a computer to the printer by network (Windows)
●
Uninstall the printer software (Windows)
●
Connect a computer to the printer by network (Mac OS X)
●
Uninstall the printer software (Mac OS X)
14 Chapter 2 Installing the software ENWW
Connect the printer to your network
The printer is able to configure itself automatically for most networks, in a similar way to any computer in
the same network. The first time you connect it to a network, this process may take a few minutes.
Once the printer has a working network configuration, you can check its network address from the front
panel: press
Network configuration
For more details about the current network configuration, go to the front panel and press , then ,
then Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it is
possible, though not normally necessary, to change the settings manually; this can also be done remotely
using the Embedded Web Server.
TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done
from the front panel: press
connectivity configuration. If you do not print out the full network configuration, consider making a note of
the printer's IP address and network name.
If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: press
Advanced > Restore factory settings. Then you must restart the printer. This automatically provides a
working network configuration for most networks. The printer’s other settings remain unchanged.
, then .
, then , then Internal prints > Service information prints > Print
, then , then Connectivity > Network connectivity >
Using IPv6
Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make
full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and
servers.
In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is
necessary:
1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).
2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.
3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using
The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this
will be appropriate.
The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using
this address, it is not recommended.
It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web
Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4
in the printer, and therefore it is not possible to configure the printer as IPv6-only.
NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4
address.
DHCPv6. It will also do so if the routers instruct it to do so.
TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more
easily) from the Embedded Web Server.
TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.
ENWW Connect the printer to your network 15
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP
Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document
discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name
resolution algorithm in Windows, the document goes through various network environments and studies
how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6,
SLAAC and the impact to DNS, and makes some recommendations.
Using IPSec
Your printer supports IPSec.
However, successful IPSec configuration requires advanced network expertise, and is beyond the scope of
this document. For IPSec to work, the printer’s IPSec configuration must exactly match that of the other
devices in your network. Any discrepancy will prevent communication with your printer until the
configuration is corrected or IPSec is disabled. For more information on IPsec configuration, download the file
IPsec_Admin_Guide.pdf from
manuals.
http://www.hp.com/go/T920/manuals or http://www.hp.com/go/T1500/
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 62 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the network (see
network on page 15).
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer's IP address from the front panel (see
on page 39).
2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
3. Navigate to the Software Installation button and press it.
4. Press the Install Software button, and choose your printer from the list of networked printers that
appears, identifying it by its IP address if necessary.
If your computer fails to find any printers on the network, the Printer Not Found window is displayed,
which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it
temporarily in order to find the printer. You also have the options of searching for the printer by its
hostname, IP address, or MAC address.
Connect the printer to your
Access the Embedded Web Server
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
5. Follow the instructions on your screen to install the printer drivers and other HP software, such as the
HP Designjet Utility and the HP Designjet Driver Preview with ePrint & Share.
HP Designjet ePrint & Share allows you to create a copy of your document any time you print, securely
in the cloud, in your private online print history. This means that you can reprint your documents from
16 Chapter 2 Installing the software ENWW
virtually anywhere. To use HP Designjet ePrint & Share, you must create a free password-protected
account to protect your documents.
If you have enabled Web Services on your printer, you can print to your printer by email. You can find
the email address in the printer's front panel: press
print to that email address as an attachment. You can also use your HP Designjet ePrint & Share account
to print remotely to your ePrinter.
, then . Then send the file you want to
Uninstall the printer software (Windows)
1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
2. Navigate to the Software Installation button and press it.
3. Press the Install Software button, and follow the instructions on your screen to uninstall the printer
software.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
●
Bonjour
●
TCP/IP
TIP: Bonjour is are recommended for your local network; TCP/IP is recommended for other networks.
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 62 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the (wired or wireless) network. See
printer to your network on page 15.
Now you can proceed to install the printer software and connect to your printer.
Bonjour connection
1.
Go to the front panel and press
2. For best performance while using the HP driver, you are recommended to change the Bonjour Highest
Priority Service from IPP Printing to 9100 Printing. You can change this setting from the Embedded
Web Server (see
Bonjour settings, change setting as indicated, then click Apply.
Connect the
, then . Note the mDNS service name of your printer.
Access the Embedded Web Server on page 39): select Networking > Other settings >
3. Insert the HP Start-up Kit DVD into your DVD drive.
4. Open the DVD icon on your desktop.
5. Open the Mac OS X HP Designjet Installer.
6. Follow the instructions on your screen.
ENWW Uninstall the printer software (Windows) 17
7. The printer software is installed, including the printer drivers and other HP software, such as the HP
Utility. An active Internet connection is recommended in order to perform a full installation with the
latest software.
If you have enabled Web Services on your printer, you can print to your printer by email. You can find
the email address in the printer's front panel: press
print to that email address as an attachment.
8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
9. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted
in step 1) in the Printer Name column.
●
If you find the right name, scroll sideways if necessary to see the Connection Type column, and
check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down
the list.
●
If you cannot find your printer's name with a Bonjour connection type, check the box My printer is
not in the list.
Click Continue.
10. Continue following the instructions on the screen. When you reach the Printer Queue Created screen,
click Quit to exit, or Create New Queue if you want to connect another printer to the network.
, then . Then send the file you want to
11. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
TCP/IP connection
1. Go to the front panel and make a note of the printer's URL (see Access the Embedded Web Server
on page 39).
2. Insert the HP Start-up Kit DVD into your DVD drive.
3. Open the DVD icon on your desktop.
4. Open the Mac OS X HP Designjet Installer.
5. Follow the instructions on your screen.
6. The printer software is installed, including the printer drivers and other HP software, such as the HP
Utility. An active Internet connection is recommended in order to perform a full installation with the
latest software.
If you have enabled Web Services on your printer, you can print to your printer by email. You can find
the email address in the printer's front panel: press
print to that email address as an attachment.
7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
, then . Then send the file you want to
8. When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1) in the
Printer Name column.
18 Chapter 2 Installing the software ENWW
●
If you find the right name, scroll sideways if necessary to see the Connection Type column, and
check that it shows IP Printing. Then highlight that line. Otherwise, continue searching further
down the list.
●
If you cannot find your printer's name with an IP Printing connection type, check the box My
printer is not in the list.
Click Continue.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen,
click Quit to exit, or Create New Queue if you want to connect another printer to the network.
10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
Uninstall the printer software (Mac OS X)
1. Insert the HP Start-up Kit DVD into your DVD drive.
2. Open the DVD icon on your desktop.
3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the
printer software..
To delete the print queue, select the Print & Fax dialog from the system preferences. Select the name of the
printer and click the – button.
ENWW Uninstall the printer software (Mac OS X) 19
3 Setting up the printer
●
Introduction
●
Set up your Web-connected printer
●
Web Services manual configuration
●
Paper suitability options
●
Turn nesting on and off (T1500 series)
●
Turn usage information on and off
●
Turn e-mail notifications on and off
●
Turn alerts on and off
●
Control access to the printer
●
Require account ID (T1500 series)
●
Set Windows driver preferences
20 Chapter 3 Setting up the printer ENWW
Introduction
This chapter describes various printer settings that the printer administrator may wish to control as soon as a
new printer is assembled and ready for use.
Set up your Web-connected printer
Your printer can connect to the Internet to benefit from various Web Services (see also Web Services
on page 11):
●
Automatic firmware updates
●
Use HP Designjet ePrint & Share from the front panel
●
Use HP ePrint to print by email
To set up your printer for Web Services, please follow these steps, explained in more detail below:
1. Make sure that your printer is correctly connected to the Internet.
2.
Run the Connectivity Wizard: At the front panel, press
Connectivity wizard.
NOTE: The printer may need to restart if the firmware is updated during this process.
TIP: When the Wizard displays your printer code, you are recommended to make a note of it. A page is
automatically printed with the printer’s email address, instructions on how to use it and how to manage
ePrinter security.
3. Create an HP Designjet ePrint & Share account when prompted, or later, at http://www.hp.com/go/
eprintandshare. HP Designjet ePrint & Share saves copies of all your print jobs in the cloud so that you
can reprint and share them from almost anywhere, even from smartphones and tablet computers.
4. Activate your account by clicking the activation link that you will receive by email.
TIP: If you don’t see the message, remember to check your junk email folder.
5. This is an optional step: If you are the printer administrator, log in at the HP ePrint Center
(
http://www.hp.com/go/eprintcenter) to customize your printer’s email address or manage ePrinter
security for remote printing.
Congratulations, you now have completed Web Services setup. HP ePrint and HP Designjet ePrint & Share are
ready to use.
For the latest information, support, and terms of use of the HP ePrint Center and HP Designjet ePrint & Share,
see their respective websites,
eprintandshare.
http://www.hp.com/go/eprintcenter and http://www.hp.com/go/
, then , then Connectivity >
Web Services manual configuration
The Connectivity Wizard (see Set up your Web-connected printer on page 21) is normally sufficient for Web
Services configuration, but there are also facilities for manual configuration if you wish to use them.
Configure the printer’s Internet connection
You can configure the printer's Internet connection from the Embedded Web Server or from the front panel.
NOTE: If an administrator password has been set, it will be required to change these settings. Thus, the
administrator can prevent the printer from being connected to the Internet, if desired.
ENWW Introduction 21
●
In the Embedded Web Server: select Setup > Internet connection.
●
Using the front panel: press
The following settings are available:
●
Internet connection: The default value is Yes.
●
Proxy > Enable proxy: Enable or disable a proxy server.
●
Proxy > Proxy address: Enter the proxy address, empty by default.
●
Proxy > Proxy port: Enter the proxy port number, zero by default.
●
Proxy > Proxy authentication: Enable or disable authentication.
●
Proxy > Restore factory settings: Return to the initial default settings.
If you have trouble with your Internet connection, see
Configure firmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download
firmware updates.
NOTE: If an administrator password has been set, it will be required to change these settings.
●
In the Embedded Web Server: select Setup > Firmware update.
, then , then Connectivity > Internet connectivity.
Cannot connect to the Internet on page 182.
●
Using the front panel: press
The following settings are available:
●
Check: If you select Automatically (the default setting), the printer will check automatically every week
(or after the printer has been restarted seven times, whichever happens first) whether new firmware is
available. If you select Manually, the printer will not check automatically; you can check manually
whenever you like.
●
Download: If you select Automatically (the default setting), the printer will automatically download
new firmware whenever it becomes available. If you select Manually, you will be asked to approve each
download.
NOTE: Downloading the firmware does not mean that you have installed it in your printer. To install
the new firmware, you must confirm the installation manually.
●
Firmware update information: Information about the firmware currently installed
●
Firmware update history: A list of firmware versions that have been installed in the printer. It is usually
possible to reinstall the version immediately before the version that is currently installed, if you have
some problem with the current version.
Set remote printing preferences
At the front panel, press , then , then Setup > Printing preferences to define the default
properties of jobs sent to your printer from remote locations.
, then , then Updates > Firmware update.
●
Printer margins: Choose between Clip from contents and Add to content.
●
Color: Choose between Color, Grayscale, and Black and white printing.
●
Print quality: Choose between Best, Normal, and Fast.
22 Chapter 3 Setting up the printer ENWW
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