Haier QFW150SSNWW User Manual

Washers

Laveuses

Lavadoras

Owner's Manual & Installation Instructions

Manuel d'utilisation et Instruction d'installation

Manual del propietario y Instrucciones de instalación

QFW150 Series/Séries/Serie

49-3000191 Rev. 2 10-19 GEA

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TABLE OF CONTENTS

SAFETY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

USING THE WASHER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Loading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

CARE AND CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 INSTALLATION INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 TROUBLESHOOTING TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 CONSUMER SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

RECORD KEEPING

Thank you for purchasing this Haier Appliances product. This Owner's Manual will help you get the best performance from your new washer.

For future reference, record the model and serial number located on a label inside the door.

Staple your proof of purchase to this manual to aid in obtaining warranty service if needed.

____________________________________________________

Model number

____________________________________________________

Serial number

____________________________________________________

Date of purchase

2	49-3000191 Rev. 2

SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

	To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your
WARNING
	appliance, follow basic precautions, including the following:

ʄRead all instructions before using the appliance.

ʄFollow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

ʄDO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, drycleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

ʄDO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

ʄUnder certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

ʄDO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

ʄDO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

ʄDO NOT install or store this appliance where it will be exposed to the weather.

ʄDO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

ʄDO NOT climb or stand on this unit.

ʄDO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

ʄUnplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button () DOES NOT disconnect power.

ʄSee “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

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READ AND SAVE THESE INSTRUCTIONS

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SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

ʄEnsure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve.

ʄInstall or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.

ʄProperly ground washer to conform with all governing codes and ordinances. Follow details in the Installation Instructions.

ʄEnsure washer is properly leveled and washer legs are adjusted such that unit is stable.

ʄOptional drain hose extension recommended for discharging heights from 60” - 96”.

ʄHaier Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet Haier Appliances specifications.

ʄHaier Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

WHEN NOT IN USE

ʄTurn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; Haier Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES	Part Number	Accessory
Visit our website at haierappliances.com/parts or in	PM14X10002	4 ft rubber water supply hoses
Canada visit haiercanada.ca/parts.	Or	4 ft braided water supply hoses
	PM14X10005
	WX10X10011	Tide® Washing Machine Cleaner*
	PM7X1	Washer Floor Tray
	*Tide® is a registered trademark of Procter & Gamble

READ AND SAVE THESE INSTRUCTIONS

4	49-3000191 Rev. 2

USING THE WASHER

Features and appearance will vary throughout this manual

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INFORMATION WARNING before operating this appliance.

Step 1		Step 2	Step 3	Step 4	Start
(Appearance	Liquid	Only
will vary)	MAX	MAX

•Add fabric softener to the fabric softener dispenser; see page 10.

•Add the manufacturer’s recommended amount of detergent. Haier Appliances recommends the

use of High Efficiency detergents

such as in your energy efficient washer. Place detergent pods in the bottom of the wash basket before adding clothes.

•Loosely add items. Overloading may negatively impact wash performance. See page 11 for suggested loading examples.

•Close door.

NOTE: Washer will not start with door open.

•If the screen is dark, press and hold the Power button for 2 seconds to “wake up” the display.

•Select a wash cycle. (Defaults are set for each wash cycle. These default settings can be changed. See Control settings for more information.)

•Press the Start button for 1 second.

*Instructions can also be found by touching the document (

) icon, on the cycle selection screen, in the top right corner.

Controls

M

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B

A

L

L

J

J

K

K

C D E F G H I

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Display and Status Lights

The display shows the approximate time remaining until the end of the cycle.

In addition, this display will show the washer status:

Status	Fill >> Wash >> Rinse >> Spin
Lock Symbol	Controls lock feature.
Estimated Time Remaining	Display shows the estimated time remaining until set cycle is completed.
Ext Tumble	Indicates the Extended Tumble feature is set.
Delay Wash	Indicates Delay Wash set time is selected.
PreWash	Indicates PreWash is selected.
Steam	Indicates Steam is selected.
Tumble Care	Indicates Tumble Care is selected.

NOTE: If an out-of-balance condition is detected by the washer, an Out-of-Balance indicator will appear and blink during the remaining portion of the cycle. It will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than usual at the end of the cycle, redistribute the load evenly in the wash tub and run a Drain+Spin cycle.

A Power

Press and hold for 2 seconds to “wake up” the display. If the display is active, press and hold for 2 seconds to turn the washer off.

NOTE: Pressing Power does not disconnect the appliance from the power supply.

B Wash Cycles

The wash cycles are optimized for specific types of wash loads. The chart below will help you match the wash setting with the loads. The Gentle Wash™ lifters lightly tumble the clothes into the water and detergent solution to clean the load.

Items to Wash	Cycle	Soil Level	Wash Temp	Spin	Options	Cycle Details
				Selection	Available
Cycle for normal,	Normal	Ex. Heavy	Extra Hot	Max	Extra Rinse	Cycle for normal, regular, or typical use for
regular, or		Heavy	Hot	High	Delay Wash	washing up to a full load of normally soiled
typical use for		Normal	Warm	Medium	Stain Removal	cotton clothing.
washing up to		Light	Cool	No Spin	Guide	Choose the Heavy or Extra Heavy soil
a full load of		Ex. Light	Cold		Time Saver	level selection and Warm or Hot water
normally soiled					Prewash	temperature selection as appropriate for
cotton clothing.					Tumble Care	your clothes load for a higher degree of
					Steam	cleaning.
					My Cycle
Whites and	Whites	Ex. Heavy	Extra Hot	Max	Extra Rinse	Cycle tailored to clean and brighten your
household		Heavy	Hot	High	Delay Wash	whites.
linens.		Normal	Warm	Medium	Stain Removal
		Light	Cool	Low	Guide
		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
					My Cycle
Casual clothes,	Casuals	Ex. Heavy	Extra Hot	Max	Extra Rinse	Wash cycle tailored to care for casual clothes
lightly soiled		Heavy	Hot	High	Delay Wash	and office wear items.
office wear.		Normal	Warm	Medium	Stain Removal
		Light	Cool	Low	Guide
		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
					My Cycle

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B Wash Cycles - Continued

Items to Wash	Cycle	Soil Level	Wash Temp	Spin	Options	Cycle Details
				Selection	Available
Lingerie and	Delicates	Ex. Heavy	Warm	High	Extra Rinse	For lighty soiled items labeled handwashable.
special care		Heavy	Cool	Medium	Delay Wash	Provides gentle tumbling and soak during
fabrics with light		Normal	Cold	Low	Stain Removal	wash and rinse.
soil.		Light		No Spin	Guide
		Ex. Light			Time Saver
					Prewash
					Tumble Care
					My Cycle
Sturdy fabrics	Bulky Items	Ex. Heavy	Extra Hot	Max	Extra Rinse	Incorporates multi-step wash and soak
with heavy to		Heavy	Hot	High	Delay Wash	periods combined with extended wash
medium soil.		Normal	Warm	Medium	Stain Removal	periods to effectively clean heavily to
		Light	Cool	Low	Guide	medium soiled sturdy fabrics.
		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
					My Cycle
Towels, sheets,	Towels &	Ex. Heavy	Extra Hot	Max	Extra Rinse	Cycle designed for washing towels, sheets,
pillowcases and	Sheets	Heavy	Hot	High	Delay Wash	pillowcases and dish rags. It is recommended
dish rags.		Normal	Warm	Medium	Stain Removal	that towels and sheets be washed separately
		Light	Cool	Low	Guide	for best care and washing performance.
		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
Denim or heavy	Jeans	Ex. Heavy	Extra Hot	Max	My Cycle	Incorporates mulit-step wash and soak
					Extra Rinse
cotton canvas		Heavy	Hot	High	Delay Wash	periods intended to optimize the washing of
textiles.		Normal	Warm	Medium	Stain Removal	denim and heavy canvas textiles.
		Light	Cool	Low	Guide
		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
					My Cycle
Medium to lightly	Active Wear	Ex. Heavy	Extra Hot	Max	Extra Rinse	Cycle designed for care of medium to
soiled athletic		Heavy	Hot	High	Delay Wash	lightly soiled active wear, athletic wear
wear items of		Normal	Warm	Medium	Stain Removal	and technical fabrics.
technical or		Light	Cool	Low	Guide
synthetic fabrics.		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
					My Cycle
Garments with	Wool	Ex. Heavy	Cool	Low	Extra Rinse	Balances cool water with gentle agitation and
wool contents.		Heavy	Cold	No Spin	Delay Wash	low spin intended to safely clean wool fabrics.
		Normal			Time Saver
		Light
		Ex. Light			Prewash
					Tumble Care
					My Cycle
Small garments	Baby Care	Ex. Heavy	Extra Hot	Max	Extra Rinse	Wash cycle tailored to care for children's
such children's		Heavy	Hot	High	Delay Wash	clothes and other small items.
clothes.		Normal	Warm	Medium	Stain Removal
		Light	Cool	Low	Guide
		Ex. Light	Cold	No Spin	Time Saver
					Prewash
					Tumble Care
					Steam
					My Cycle

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B Wash Cycles - Continued

	Items to Wash	Cycle	Soil Level	Wash Temp	Spin	Options	Cycle Details
					Selection	Available
	Small loads of	Quick Wash	Ex. Heavy	Hot	Max	Extra Rinse	For cleaning lightly soiled loads in the
	lightly soiled		Heavy	Warm	High	Delay Wash	fastest time possible. Cycle time is
	items that are		Normal	Cool	Medium	Stain Removal	approximately 33 minutes, depending
	needed in a		Light	Cold	Low	Guide	on selected options.
	hurry.		Ex. Light		No Spin	Prewash
						Tumble Care
						My Cycle
	Heavily soiled	Sanitize	Ex. Heavy	Extra Hot	Max	Extra Rinse	Use this cycle to eliminate 99.9% of
	colorfast items		Heavy		High	Delay Wash	bacteria from fabrics. Cycle uses an
	with the need		Normal		Medium	Stain Removal	increased water temperature and
	for sanitization.		Light		Low	Guide	a longer wash cycle to provide the
			Ex. Light		No Spin	Prewash	sanitization benefit. A longer rinse is
							incorporated to remove contaminates.
						Tumble Care	For best results, select the Extra Heavy
						My Cycle	soil selection if available. See NOTE.
	For removing	Allergen	Ex. Heavy	Extra Hot	Max		Use this cycle to remove common
						Extra Rinse
	common		Heavy		High	Delay Wash	allergens such as dust mites and pet
	allergens such as		Normal		Medium	Stain Removal	dander. Cycle uses an increased water
	dust mites and		Light		Low	Guide	temperature and a longer wash cycle
	pet dander.		Ex. Light		No Spin	Prewash	to provide the sanitization benefit.
							A pump purge and longer rinse is
						Tumble Care	incorporated to remove contaminates.
						My Cycle	For best results, select the Extra Heavy
							soil selection if available. Extra Rinse is on by
							default. See NOTE below for more details.
							Extra Rinse is Default
	For items that	Rinse+Spin			Max	Extra Rinse	To quickly rinse and spin out any items at any
	need only to be				High	Delay Wash	time. Utilizes a high speed spin to extract
	rinsed, use this				Medium		water from wet items.
	cycle.				Low
					No Spin
	For items that	Drain+Spin			Max	Delay Wash	To quickly drain and spin out any items at any
	need to quickly				High		time. Utilizes a high speed spin to extract
	drain and spin				Medium		water from wet items.
	out, use this				Low
	cycle.				No Spin
	Cleaning the tub	Tub Clean					Recommended use of at least once per
	of residue and						month to clean the basket of residue and
	odor. No clothes						odor. Never load laundry when using this
	to be washed						cycle; laundry may become damaged. Cycle
	using this cycle.						incorporates a hot extended wash, intense
							agitation action and a flush out of the pump.

NOTE: The Sanitize and Alergen cycle water temperatures CANNOT be changed. The Sanitize cycle is certified by NSF International, an

independent third party testing and certification organization.

The Sanitize certification verifies that the cycle reduced 99.9% of bacteria typically found in residential laundry and that no significant contamination is transferred to subsequent washer loads. Only the Sanitize cycle has been designed to meet the requirements of NSF Protocol P172 for sanitizing effectiveness.

The Allergen certification verifies that the cycle reduced at least 95% of dust mites and pet dander. Only the Allergen cycle has been designed to meet the requirements of NSF Protocol P351 for allergen reducing effectiveness.

NSF Protocol P172

Sanitization Performance of Residential and

Commercial, Family-Sized Clothes Washers

NSF Protocol P351

Allergen Reduction Performance of Residential

and Commercial, Family-Sized Clothes Washers

8	49-3000191 Rev. 2

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					Soil
CB
					Changing the Soil level increases or decreases the wash time to remove different amounts of soil.
					To change the Soil level, locate the Soil level section on the cycle screen and scroll up or down until
					you have reached the desired setting. You can choose between Extra Light, Light, Normal, Heavy or
					Extra Heavy soil.

						Temp
	DB
						Adjust to select the proper water temperature for the wash cycle. The rinse water is always cold to
						help reduce energy usage and reduce setting of stains and wrinkles.
						Follow the fabric manufacturer’s care label when selecting the wash temperature.
						To change the wash temperature, locate the Temp section on the cycle screen and scroll up or down
						until you have reached the desired setting. You can choose between Cold, Cool, Warm, Hot or Extra
						Hot.

					Spin
BE
					Changing the Spin setting changes the final spin speed of the cycles. Always follow the garment
					manufacturer’s care label when changing the Spin setting.
					To change the Spin setting, locate the spin section on the cycle screen and scroll up or down until
					you have reached the desired setting. You can choose between No Spin, Low, Medium, High or Max.
					Higher spin speeds remove more water from the clothes and will help reduce dry time, but may also
					increase the possibility of setting wrinkles on some fabrics.

	F					Rinse
						Changing Rinse will change the number of rinses the cycle will use. To change the rinse option,
						locate the Rinse section on the cycle screen and scroll up or down until you have reached the desired
						setting. You can choose between Normal, Extra and no rinse.

				Delay Wash
G
				Use to delay the start of your washer.
				1. Choose your wash cycle and any options.
				2. In the Delay Wash section you can change the delay time in 1 hour increments up to 24 hours.
				3. Press and hold the Start button for 1 seconds to start the countdown. The selected delay time
				will not be shown on the screen. Only the estimated cycle time will be visible. Once the delayed
				time period has been completed, the selected dry cycle will start.
				NOTE: If the door is opened while the dryer is in Delay Wash, the countdown time will not restart
				unless the door is closed and Start button has been pressed again.

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					Stain Removal Guide
H
					The Stain Removal guide is pre-programmed with the ideal wash and rinse settings to tackle five
					common stains. To use this feature, select the desired wash cycle and locate the Stain Removal guide
					menu and select the stain you want to remove. Next, press Start.
					For some stains, a prewash will be selected automatically. If desired, add detergent or wash additive to
					the prewash dispenser. Add Steam cannot be selected along with this feature.

BI

PreWash

Compartment

Options

Prewash

Prewash is an extra wash before the main wash. Use it for heavily soiled clothes or for clothes with a care label that recommends prewashing before washing. Be sure to add liquid or powder high efficiency detergent, or the proper wash additive to the prewash dispenser. The PreWash feature will fill the washer with water (adding the prewash detergent), tumble the clothes, drain and spin. Then the washer will run the selected wash cycle. NOTE: The PreWash is not selected automatically and must be selected before starting the cycle.

Tumble Care

Freshly tumbles your garments periodically for up to 8 hours after the wash cycle is complete to lessen the setting of wrinkles and creases when you are not able to move clothing to the dryer right away. At the end of the cycle, the display will scroll “END” and after ten minutes the Tumble Care will begin. It can be stopped at any time by pressing the Power button. NOTE: The Tumble Care option cannot be added to the My Cycle feature.

Steam

Steam adds steam into the washer early in the cycle to assist with loosening stains on the Whites,

Normal, Casuals, Bulky Items, Jeans, Towels/Sheets, Active Wear, and Baby Care cycles. To use:

1.Turn power ON and select a wash cycle which has Steam as an option.

2.Select the Add Steam button to activate steam.

3.Press the Start/Pause button.

Time Saver

Use this option to reduce the overall wash cycle by at least 20% without sacrificing wash performance. This feature is available on all cycles except Quick Wash, Sanitize, Allergen, Rinse+Spin, Drain+Spin, and TubClean. This option will modify the wash cycle, slightly raising the wash temperature and using more water to deliver equal wash performance as the basic cycle. All other features, such as Prewash, Extra Rinse, Add Steam, etc, can be used with Time Saver but may adjust the total wash time.

To use:

1.Turn power on and select a wash cycle which has Time Saver as an option.

2.Make any adjustments to Soil, Temp and Spin as desired.

3.Press the Time Saver button to reduce the overall wash time.

4.Press the Start/Pause button.

				My Cycle
	BJ
			My cycle Set up your favorite combination of settings for each cycle and save them here for one touch recall.
				These custom settings can be set while a cycle is in progress.
				NOTE: You can store 1 My Cycle combination of settings for each cycle.
				To store a My Cycle combination of settings:
				1. Select your washing cycle.
				2. Change Temp and Level settings to fit your needs.
				3. Select any washing options you want.
				4. Pressandholdthe	for3secondstostoreyourselection.Abeepwillsoundandthebuttonwilllightup.
				To recall your stored My Cycle combination:
				Select the cycle and press the		before washing a load.
				To change your stored My Cycle combination:
				Repeat steps 1–4.

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KB

Start cycle

Pause cycle

Start/Pause

Press to start a wash cycle. If the washer is running, pressing it once will pause the washer and unlock the door. This function can be used to add garments during a cycle. Press again to restart the wash cycle.

Start

Press and hold for 1 second to start or restart a cycle.

Pause

If the washer is running, press and hold for 1 second to pause the cycle. This function can be used to add garments during a cycle.

NOTE: If the washer is paused and the cycle is not restarted within 15 minutes, the current wash cycle will be cancelled.

			Lock Symbol	Lock
	BL
				You can lock the controls to prevent any selections from being made. Or you can lock or unlock the
				controls after you have started a cycle.
				Children cannot accidentally start the washer by touching pads with this option selected.

To lock the washer controls, press and hold the lock symbol () in the top right corner for 3 seconds and a lock screen will appear asking if you want to lock the machine.

To unlock the washer controls, press and hold the unlock symbol () for 3 seconds and the lock screen will disappear.

NOTE: The Power button can still be used when the machine is locked.

		Settings
MB	Gear Symbol
		Select the gear symbol ( ) in the top right corner to enter the Settings screen.

Volume

When the control panel is powered on, the washer will beep at the end of the cycle and every time you press a button on the control panel.

Use the options pad to select either High, Med, Low, or Off.

NOTE: The selected volume is for both end of cycle and pad sounds.

Language

Use the Option pad to select either English, Spanish, or French.

Brightness

To change the brightness of the screen, use the brightness slider to change from darker to brighter.

WiFi Connect + Tub Light

Use the WiFi Connect + Tub Light toggle button to turn this feature on or off. Toggling this feature on will enable the WiFi Connect function and enable the usage of the tub light when the door is opened & closed. Follow the directions on the Wifi Connect screen using the information provided to connect with the GEA Laundry App. Toggling this feature off will disable the Wifi Connect function and disable the tub light.

NOTE: When the washer to set up with the GEA Laundry App, new software may be available to install. After approving the installation of the new software through the GEA Laundry App, the washer tub light will flash on and off during the software installation. The washer tub light will stop flashing and turn off after the software is done installing.

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Dispenser Drawer

Slowly open the dispenser drawer by pulling it out until it stops.

After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the fabric softener or detergent.

You may see water in the fabric softener compartment at the end of the cycle. This is a result of the flushing/siphoning action and is part of the normal operation of the washer.

Use only HE High-Efficiency detergent

Detergent Compartment

•Only use high-efficiency detergent in this washer. Use the detergent manufacturer’s recommended amount. DO NOT fill above the MAX line.

•Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid high-efficiency detergent can be used.

•Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer since it can lead to oversudsing and detergent residue being left on the clothes.

Divider Drawer System (on some models)

The detergent compartment is in the front left of the dispenser drawer.

•Powder Detergent –

Lock the detergent card flat into its top position in the compartment. Make sure the card is locked, then pour the suggested amount of powder detergent into the detergent dispenser.

•Liquid Detergent –

Lock the detergent card vertically into its center position in the compartment. Make sure the card is locked, then pour the suggested amount of liquid detergent into the detergent dispenser.

PreWash Compartment (no cup) – Use for Liquid

and Powder Detergent

Lock in HORIZONTAL position for Powder Detergent and VERTICAL position for Liquid Detergent

Bleach Compartment

If desired, measure out the recommended amount of liquid bleach, not to exceed 1/3 cup (80 ml), and pour into the right compartment labeled “LIQUID BLEACH”.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the bleach which could result in damaged clothes.

NOTE: Do not use powdered bleach in the dispenser.

Bleach

Compartment

Fabric Softener Compartment

If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “Fabric Softener.”

Use only liquid fabric softener in the dispenser. Dilute with water to the maximum fill line.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain clothes.

NOTE: Do not pour fabric softener directly on the wash load.

Fabric

Softener

Compartment

12	49-3000191 Rev. 2

LOADING

Always follow fabric manufacturer’s care label when laundering.

Sorting Wash Loads

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING - Fire Hazard

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents. No washer can completely remove oil.

DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils). DO NOT reach into the washer until all moving parts have stopped.

Doing so can result in death, explosion, fire or amputation.

Loading the Washer

The wash drum may be fully loaded with loosely added items.

To add items after the washer has started, press Pause and wait until the door is unlatched. The washer may take up to 30 seconds to unlock the door after pressing Pause, depending on the machine conditions. Do not try to force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start to restart.

The wash drum may be fully loaded with loosely added items.

Loading Examples

WORKWEAR	LINENS	MIXED LOAD	DELICATES*	QUICK WASH
				(2–3 GARMENTS)
3 Jeans	1 Bath Sheet	2 Pillowcases	4 Bras	2 Casual Wear Work Shirts
3 Work Wear	6 Bath Towels/	1 Hand Towel	4 panties	1 Pair Casual Wear Work Pants
Shirts	8 Washcloths	1 Flat Sheet/	2 Slips	OR
2 Work Wear	4 Hand Towels/	1 Fitted Sheet	1 Camisole	3 Soccer Uniforms
Pants	1 Terrycloth Bath	2 Bath Towels/	3 Nightgowns
	Mat	2 Washcloths	*Using a nylon mesh
	OR	OR	bag for small items is
	1 Flat Queen-	4 Shirts (Men’s or	recommended.
	Sized Sheet	Women’s)
	1 Fitted Queen-	3 Pair Pants (Khakis or
	Sized Sheet	Twills)
	2 Pillowcases	3 T-shirts
		4 Pairs of Boxers
		2 Pairs of Shorts
		OR
		4 T-shirts
		2 Pairs of Sweatpants
		2 Sweatshirts
		1 Hoodie
		5 Pairs of Socks

ENGLISH

49-3000191 Rev. 2

13

ENGLISH

CARE AND CLEANING

Water Supply Hoses

Hoses connecting washer to faucet should be replaced every 5 years.

Exterior

Immediately wipe off any spills. Wipe with damp cloth. Wipe or dust spills or washing compounds with a damp cloth. Washer control panel and finishes may be damaged by some laundry pretreatment and stain remover products. Apply these products away from the washer. The fabric may then be washed and dried normally. Damage to your washer caused by these products is not covered by your warranty. Do not hit surface with sharp objects.

Interior

Dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal.

It is recommended to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Tub Clean Cycle.

Pump Filter

Clean EVERY MONTH to remove any items that may have been caught in the filter or housing.

Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not

dumped to the drain. To retrieve lost items, clean out the pump filter.

1Open the door on the bottom right of the front of the unit.

2Twist the small white cap counterclockwise a quarter turn and unhook the small rubber hose. Pull the hose out of the hole and remove the white drain hose plug above a small pan to capture any water that may drain. Drain the excess water. Replace.

Pump Filter

Door (appearance will vary)

3	Unscrew the pump filter. Rinse off any debris. Replace.	Drain Hose
4	Close the access door.	Drain Plug
			Pump Filter
Door Gasket
Open the washer door. Using both hands, press down the door gasket. Remove any foreign			the
objects if found trapped inside the gasket. Make sure there is nothing blocking the holes behind
gasket.

While holding down the door gasket, inspect the interior of the gasket by pulling it down with your fingers. Remove any foreign objects if found trapped inside this gasket. Make sure there is nothing blocking the holes behind the gasket.

When you are finished cleaning the door gasket, remove your hands and the gaskets will return to the operating position.

14	49-3000191 Rev. 2

CARE AND CLEANING

Dispenser Drawer Area

Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.

• Remove the drawer by first pulling it out until it stops. Then reach back into the rear center of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.

• Remove all cups and inserts from the dispenser drawer. Rinse the inserts, cups and drawer with hot water to remove traces of accumulated laundry products.

•To clean the drawer opening, use a small brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

• Return inserts to the proper compartments. Replace the dispenser drawer.

• To reduce buildup in the Dispenser Drawer area:

Use only HE High-Efficiency detergent.

ENGLISH

Moving and Storage

Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather. When moving the washer, the tub should be kept stationary by using the shipping bolts removed during installation.

See Installation Instructions in this manual. If these parts are not available, visit our website at haierappliances.com/parts or in Canada visit haiercanada.ca/parts.

Long Vacations

Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

49-3000191 Rev. 2

15

ENGLISH

INSTALLATION WASHER INSTRUCTIONS

If you have questions, visit our website at haierappliances.com or in Canada visit haiercanada.ca.

BEFORE YOU BEGIN

Read these instructions completely and carefully.

• IMPORTANT – Save these instructions for local inspector’s use.

• IMPORTANT – Observe all governing codes and ordinances.

• Note to Installer – Be sure to leave these instructions with the Consumer.

• Note to Consumer – Keep these instructions for future reference.

•Skill level – Installation of this appliance requires basic mechanical and electrical skills.

•Completion time – 1-3 hours

•Proper installation is the responsibility of the installer.

•Product failure due to improper installation is not covered under the Warranty.

TOOLS REQUIRED FOR

WASHER INSTALLATION

ʄLevel

ʄWrench (provided)

ʄChannel-lock adjustable pliers

PARTS SUPPLIED

ʄWater Hoses (2)	ʄDrain Hose Guide
(Flat washers
pre-installed)

LOCATION OF YOUR WASHER

	DO NOT Install the Washer:	IMPORTANT:
	1.In an area exposed to dripping water or outside weather	Minimum Installation Clearances
	conditions. The ambient temperature should never be	• алисмсцчдппизмсдпжтщи Ьмзиц¦Ыидх ĔдсзЭту !ė
	below 60°F (15.6°C) for proper washer operation.
	2.In an area where it will come in contact with curtains or	• алисмсцчдппизмсжптцич Ьмзиц¦Ыидх ĔдсзЭту¦Пхтсч !ė
		(2.54 cm)
	drapes.
		• Consideration must be given to provide adequate
	3.On carpet. The floor MUST be a hard surface with a
		clearance for installation and service.
	рдымршрцптуитй!¦"ėуихйттч¤! "'жруих# жр¥ Эт
	make sure the washer does not vibrate or move, you may	• Closet doors must be louvered or otherwise ventilated and
	have to reinforce the floor.	have at least 60 square inches (387.1 cm2) of open area. If
	NOTE: Тййпттхмцмсуттхжтсзмчмтс шци#¦$ėмрухиксдчиз	the closet contains both a washer and a dryer, doors must
		contain a minimum of 120 square inches (774.2 cm2) of
	plywood sheet solidly attached to existing floor covering.	open area.

MOBILE HOME INSTALLATION:

Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

16	49-3000191 Rev. 2

	INSTALLATION INSTRUCTIONS		ENGLISH
CONNECTION DIMENSIONS		ROUGH-IN DIMENSIONS
BACK	4-3/4”	FRONT
21-3/4”		23-7/16”
(55.25 cm)	(12 cm)	(59.5 cm)
	2-1/16”
	(5.24 cm)
	31-1/32”	*33-1/4”
	(78.82 cm)
		(84.5 cm)
	29-3/4”
	(75.57 cm)
		SIDE
		25-5/8”
		(65 cm)
		*33-1/4”
		(84.5 cm)
		*NOTE:
		Washer leveling legs retracted = 33-1/4” (84.5 cm)
		Washer leveling legs extended = 33-3/4” (85.5 cm)
		Stacked = 66-1/2” (169.0 cm)
49-3000191 Rev. 2			17

ENGLISH

INSTALLATION INSTRUCTIONS

UNPACKING THE WASHER

Recycle or destroy the carton and WARNING plastic bags after the washer is

unpacked. Make materials inaccessible to children. Children might use them for play. Cartons covered with rugs, bedspreads or plastic sheets can become airtight chambers causing suffocation.

1.Cut and remove all packaging straps.

2.While it is in the carton, carefully lay the washer on its side. DO NOT lay the washer on its front or back.

3.Turn down the bottom flaps. Remove all base packaging including the styrofoam base.

4.Carefully return the washer to an upright position and remove the carton by lifting it upward.

5.Carefully move the washer to within 4 feet (122 cm) of the final location.

6.Remove the following from the back side of the washer: 4 bolts

4 plastic spacers (including rubber grommets)

NOTE: Do NOT remove the screw or clip holding the hose.

ЮЧЩКМФТЧРЭСО аКЬСОЫ¤жтсч ¥

7.Insert shipping bolt hole covers into shipping bolt holes.

NOTES:

•Failure to remove the shipping braces can cause the washer to become severely unbalanced.

•IMPORTANT: Save all bolts for future use.

If you must transport the washer at a later date, you must reinstall the shipping support hardware to prevent shipping damage. Keep the hardware in the plastic bag provided.

18	49-3000191 Rev. 2

Ensure proper ground exists before use.

INSTALLATION INSTRUCTIONS

ELECTRICAL REQUIREMENTS

WARNING - Electrical Shock Hazard

Plug into a grounded 3-prong outlet. DO NOT remove ground prong.

DO NOT use an adapter.

DO NOT use an extension cord.

Failure to follow these instructions can result in death, fire or electrical shock.

CIRCUIT – Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse.

POWER SUPPLY – 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.

Outlet Receptacle – Properly

grounded 3-prong receptacle to be located so the power cord is accessible when the washer is in an installed position. If a 2-prong receptacle is present, it is the owner’s responsibility to have a

licensed electrician replace it with a

properly grounded 3-prong grounding type receptacle.

Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the washer is properly grounded.

GROUNDING INSTRUCTIONS

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipmentgrounding conductor and a grounding plug. The plug must be plugged into an

appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Improper connection of the equipment- WARNING grounding conductor can result in a risk

of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.

If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x 1/2” sheet metal screw (available at any hardware store) to rear of washer.

WARNING - Electrical Shock Hazard

Disconnect power supply before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

WARNING - Shock Hazard

Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.

Service personnel – DO NOT contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, NTC and Motor Control Unit.

WATER SUPPLY REQUIREMENTS

Hot and cold water faucets MUST be installed within 42 inches (107 cm) of your washer’s water inlet. The faucets MUST be 3/4” (1.9 cm) garden hose-type so inlet hoses can be connected. Water pressure MUST be between 10 and 120 pounds per square inch. Your water department can advise you of your water pressure. The hot water temperature should be set to deliver water at 120° to 140°F (48°–60°C) to provide proper Automatic Temperature Control (ATC) performance.

НЫКТЧ ЫОЪЮТЫОЦОЧЭЬ

1.Drain capable of eliminating 9.5 gals (36 L) per minute.

2.A standpipe diameter of 1-1/4” (3.18 cm) minimum.

3.The standpipe height above the

floor should be:
					58”
Minimum height: 36” (91.4 cm)				(147 cm)
					Max.
Maximum height: 58” (147 cm)
		BACK

36” (91.4 cm) Min.

ENGLISH

49-3000191 Rev. 2

19

ENGLISH

INSTALLATION INSTRUCTIONS

INSTALLING THE WASHER

1.Run some water from the hot and cold faucets to flush the water lines and remove particles that might clog the water valve screens.

2.Remove the inlet hoses from the plastic bag. Remove black rubber washers from bag and insert into hose fitting before connecting to unit.

3.(90° elbow end)

Carefully connect the inlet hose

marked HOT to the outside “H” outlet of the water valve. Tighten

by hand; then tighten another 2/3 turn with pliers. Carefully connect

the other inlet hose to the inside “C” outlet of the water valve.

Tighten by hand; then tighten

another 2/3 turn with pliers. Do not cross-thread or overtighten these connections.

4.Connect the inlet hose ends to the HOT and COLD water faucets tightly by hand; then tighten another 2/3 turn with pliers. Turn the water on and check for leaks.

5.Carefully move the washer to its final

location. Gently rock the washer into position. It is important not to damage the rubber leveling legs when moving your washer to its final location. Damaged legs can increase washer vibration. It may be helpful to spray window cleaner on the floor to help move your washer into its final position. NOTE: To reduce vibration, ensure that all four rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your washer.

NOTE: Do not use the dispenser drawer or door to lift the washer.

NOTE: If you are installing into a drain pan, you can use a 24-inch-long 2x4 to lever the washer into place.

6.With the washer in its final position, place a level on top of the washer (if the washer is

installed under a counter, the washer should not be able to rock). Adjust the front leveling legs up or down to ensure the washer is resting solidly. Turn

the locknuts on each leg up toward the base of the washer and snug with a wrench.

NOTE: Keep the leg extension at a minimum to prevent excessive vibration. The farther out the legs are extended, the more the washer will vibrate.

If the floor is not level or is damaged, you may have to extend the rear leveling legs.

INSTALLING THE WASHER (cont.)

7.Attach U-shaped hose guide to the end of the drain hose. Place the hose in a laundry tub or standpipe.

NOTE: If the drain hose is placed in a standpipe without forming a U shape, a siphoning action could occur. There must be an air gap around the drain hose. A snug hose fit can also cause a siphoning action.

NOTE: Do not place drain hose deeper than 7” into the drain. 4” - 7” is suggested. Deeper than 7” can cause a siphoning action.

8. Plug the power cord into a grounded outlet.

NOTE: Check to be sure the power is off at the circuit breaker/fuse box before plugging the power cord into an outlet.

9.Turn on the power at the circuit breaker/fuse box.

10.Read the rest of this Owner’s Manual. It contains valuable and helpful information that will save you time and money.

11.Before starting the washer, check to make sure:

ʄMain power is turned on.

ʄThe washer is plugged in.

ʄThe water faucets are turned on.

ʄThe unit is level and all four leveling legs are firmly on the floor.

ʄThe shipping support hardware is removed and saved.

ʄThe drain hose is properly tied up.

ʄThere are no leaks at the faucet, drain line or washer.

12.Run the washer through a complete cycle. Check for water leaks and proper operation.

13.If your washer does not operate, please review the Troubleshooting Tips section before contacting us for service.

14.Place these instructions in a location near the washer for future reference.

REPLACEMENT PARTS

Visit our website at haierappliances.com/parts or in Canada visit haiercanada.ca/parts.

20	49-3000191 Rev. 2

TROUBLESHOOTING TIPS

Problem	Possible Cause	What To Do
Not draining	Load is out of balance	Redistribute clothes and run Rinse+Spin.
Not spinning		Increase load size if washing small load containing heavy and light items.
Not tumbling	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Drain hose is kinked or	Straighten drain hose and make sure washer is not sitting on it.
	improperly connected
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	Ensure there is an air gap between hose and drain.
	hose pushed too far down the
	drain
Leaking water	Door gasket is damaged	Check to see if gasket is seated and not torn. Objects left in pockets
		may cause damage to the washer (nails, screws, pens, pencils)
		Water may drip from the door when the door is opened. This is a normal
		operation.
		Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in
		this seal and can cause a small leak
	Check back left of washer	If this area is wet, you have oversudsing condition. Use less detergent.
	for water
	Fill hoses or drain hose is	Make sure hose connections are tight at washer and faucets and make
	improperly connected	sure end of drain hose is correctly inserted in and secured to drain
		facility.
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Dispenser clogged	Powder soap may cause clogs inside the dispenser and cause water
		to leak out the front of the dispenser. Remove drawer and clean both
		drawer and inside of dispenser box. Please refer to Care and Cleaning
		section.
	Incorrect use of detergent	Use only HE and correct amount of detergent.
Clothes too	Load is out of balance	Redistribute clothes and run Rinse+Spin.
wet
		Increase load size if washing small load containing heavy and light items.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Overloading	Load your washer so clothes have enough room to move freely.
	Drain hose is kinked or	Straighten drain hose and make sure washer is not sitting on it.
	improperly connected
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	Ensure there is an air gap between hose and drain.
	hose pushed too far down the
	drain

ENGLISH

49-3000191 Rev. 2

21

ENGLISH

TROUBLESHOOTING TIPS

Problem	Possible Cause	What To Do
Incomplete cycle or	Automatic load redistribution	Timer stops at 1 minute; machine has redistributed the load once or twice.
timer not advancing		This is normal operation.
		Do nothing; the machine will finish the wash cycle.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump
		Filter.
	Drain hose is kinked or	Straighten drain hose and make sure washer is not sitting on it.
	improperly connected
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	Ensure there is an air gap between hose and drain.
	hose pushed too far down the
	drain
Loud or unusual noise;	Cabinet moving	Washer is designed to move 1/4” to reduce forces transmitted
vibration or shaking		to the floor. This movement is normal.
	All rubber leveling legs are not	Push and pull on the back right and then back left of your washer
	firmly touching the floor	to check if it is level. If the washer is uneven, adjust the rubber
		leveling legs so they are all firmly touching the floor and locked
		in place.
	Unbalanced load	Pause unit, open door and manually redistribute load. To check
		machine, run rinse and spin with no load. If normal, unbalance
		was caused by load.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump
		Filter.
No power/washer not	Washer is unplugged	Make sure cord is plugged securely into a working outlet.
working or dead	Water supply is turned off	Turn both hot and cold faucets fully on.
	Circuit breaker/fuse is	Check house circuit breakers/fuses. Replace fuses or reset
	tripped/blown	breaker. Washer should have separate outlet.
	Automatic self system checks	First time the washer is plugged in, automatic checks occur. It
		may take up to 20 seconds before you can use your washer. This
		is normal operation.
Snags, holes, tears,	Pens, pencils, nails, screws or	Remove loose items from pockets.
rips or excessive wear	other objects left in pockets
	Pins, snaps, hooks, sharp	Fasten snaps, hooks, buttons and zippers.
	buttons, belt buckles, zippers
	and sharp objects left in pockets
Control time wrong or	This is normal	During spin the washer may need to rebalance the load
changes		sometimes to reduce vibrations. When this happens, the
		estimated time is increased causing time left to increase or
		jump.
Not enough water	This is normal	Horizontal washers do not require the tub to fill with water like
		top-load washers.
Washer pauses or has	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump
to be restarted, or		Filter.
washer door is locked
and will not open
Door unlocks or press	This is normal	Front-load washers start up differently than top-load washers, and
Start and machine		it takes several seconds to check the system. The door will lock and
doesn’t operate		unlock.
	Incorrect operation	Simply open and close the door firmly; then press Start.

22	49-3000191 Rev. 2

TROUBLESHOOTING TIPS

Problem	Possible Cause	What To Do
Water does not	Automatic self system checks	After Start is pressed, the washer does several system checks. Water
enter washer or		will flow several seconds after Start is pressed.
enters slowly	Water valve screens are	Turn off the water source and remove the water connection hoses
	stopped up	from the upper back of the washer. Use a brush or toothpick to clean
		the screens in the machine. Reconnect the hoses and turn the water
		back on.
	Inlet hose screen washers are	Turn off the water source and remove the inlet hoses from the wall
	stopped up	faucets. Use a brush or toothpick to clean the screen washers in the
		end of the hoses. Reconnect the hoses and turn the water back on.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump Filter.
	Fill hoses may be kinked	Check that fill hoses are not kinked or clogged.
	Water supply is turned off	Turn on both hot and cold faucets fully.
	Energy efficiency	This is an energy-efficient washer. As a result, the temperature
		settings for this washer may be different than for a non-energy-
		efficient washer.
	Insufficient water supply	Make sure that the water supply is turned on. Make sure that the
		water faucets are turned to their completely open position.
	The washer door is open	The washer door must be closed for all washer cycle operations. If
		the door is opened during the washer operation, all functions will
		stop, including water filling.
	Incorrect fill hose connection	Make sure that the fill hoses connect the hot water supply to the hot
		inlet on the washer and the cold water supply to the cold inlet on the
		washer (hot to hot, cold to cold).
Wrinkling	Improper sorting	Avoid mixing heavy items (like work clothes) with light items (like
		blouses).
	Overloading	Load your washer so clothes have enough room to move freely.
	Incorrect wash cycle	Match cycle selection to the type of fabric you arewashing (especially
		for easy care loads).
	Repeated washing in water that	Wash in warm or cold water.
	is too hot
Grayed or	Not enough detergent	Use correct amount of detergent.
yellowed clothes	Not using HE (high efficiency)	Use only HE detergent.
	detergent
	Hard water	Use hottest water safe for fabric.
		Use a water conditioner like Calgon brand or install a water softener.
	Water is not hot enough	Make sure water heater is delivering water at 120°–140°F (48°–60°C).
	Detergent is not dissolving	Try a liquid HE detergent.
	Dye transfer	Sort clothes by color. If fabric label states wash separately, unstable
		dyes may be indicated.

ENGLISH

49-3000191 Rev. 2

23

ENGLISH

TROUBLESHOOTING TIPS

Problem	Possible Cause	What To Do
Colored spots	Incorrect use of fabric softener	Check fabric softener package for instructions and follow directions
		for using dispenser.
	Dye transfer	Sort whites or lightly colored items from dark colors.
		Promptly remove wash load from washer.
Water	Water supply is improperly	Make sure hoses are connected to correct faucets.
temperature is	connected
incorrect	House water heater is not set	Make sure house water heater is delivering water at 120°–140°F
	properly	(48°–60°C).
Slight variation in	This is normal	Due to the metallic properties of paint used for this unique product,
metallic color		slight variations of color may occur due to viewing angles and lighting
		conditions.
Bad odor inside	Washer unused for a long time,	Run a Tub Clean cycle.
your Washer	not using recommended quality	In case of strong odor, you may need to run the Tub Clean cycle more
	of HE detergent or used too	than once.
	much detergent
		Use only the amount of detergent recommended on the detergent
		container.
		Use only HE (high efficiency) detergent.
		Always remove wet items from the washer promptly after machine
		stops running.
		Leave the door slightly open for the water to air dry. Close
		supervision is necessary if this appliance is used by or near children.
		Do not allow children to play on or in this or any other appliance.
Detergent leak	Incorrect placement of	Make sure detergent insert is properly located and fully seated. Never
	detergent insert	put detergent above max line.
	This is normal	It is normal operation to see detergent leak on door gasket about 20
		seconds after filling the dispenser.
Improper	Dispenser clogged	Monthly clean the dispenser drawer to remove buildup of chemicals.
dispensing	Softener is filled above the max	Make sure to have the correct amount of softener.
of softener	line
	Softener cap issue	Make sure softener cap for dispenser is seated or it will not work.
Dispenser drawer	Laundry detergent packet	Laundry detergent packets should not be used in the dispenser.
not dispensing	placed in dispenser drawer	They should only be added directly to the wash tub following the
properly		manufacturer's directions.
Pump running	Clog in sump drain	This is normal. Drain sump is detecting an undesired water fill level
while washer is		from a potential open faucet. Shut off water valve and inspect water
not in use		valve for blockage.

24	49-3000191 Rev. 2

NOTES

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49-3000191 Rev. 2

25

ENGLISH

NOTES

26	49-3000191 Rev. 2