GE GTW840CPN0DG, GTW720BSN0WS Owner’s Manual

WASHERS

SAFETY INSTRUCTIONS.. . . . . . . . . 4

USING THE WASHER

Getting Started .. . . . . . . . . . . . . . . . . . . . . . 6

Loading .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Appliance Communication.. . . . . . . . . . . . . 17

CARE AND CLEANING.. . . . . . . . . . . . 18

INSTALLATION

INSTRUCTIONS.. . . . . . . . . . . . . . . . . . . . 19

TROUBLESHOOTING TIPS. . . . . 24 LIMITED WARRANTY.. . . . . . . . . . . .27 CONSUMER SUPPORT.. . . . . . . . . . 30

Write the model and serial numbers here:

Model #_________________

Serial #__________________

You can find them under the lid of the washer..

OWNER’S MANUAL &

INSTALLATION

INSTRUCTIONS

GTW720

GTW725

GTW840

GTW845

ENGLISH/FRANÇAIS/

ESPAÑOL

G016

GE is a trademark of the General Electric Company. Manufactured under trademark license.

49-3000187 Rev.. 0 06-19 GEA

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.

We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Among other things, registration of your appliance ensures that we can deliver important product information and warranty details when you need them.

Register your GE appliance now online. Helpful websites and phone numbers are available in the

Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the packing material.

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Notes

WELCOME

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SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

		To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
	WARNING
		your appliance, follow basic precautions, including the following:

■Read all instructions before using the appliance.

■Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

■DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

■DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

■Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

■DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

■DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

■For waterproof, water-resistant and bulky items, only use the Bulky Items (or Delicates) cycle. DO NOT use other cycles for these items. Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.

■DO NOT install or store this appliance where it will be exposed to the weather.

■DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

■DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

■Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.

■See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

READ AND SAVE THESE INSTRUCTIONS

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IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

■Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve.

■Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.

■Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation Instructions.

■Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.

■Optional drain hose extension recommended for discharging heights from 60” - 96”.

■GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.

■GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

START-UP SEQUENCE

■Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle.

AUTOMATIC DRAIN SEQUENCE

■Machine will automatically drain any time the lid is left open for more than 15 minutes and water is present.

■Machine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is present.

■Machine will automatically drain after dispensing water in Water Station mode after the cycle knob has been turned to another cycle.

WHEN NOT IN USE

■Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES

	Order on-line at GEApplianceparts.com today,	Part Number	Accessory
	24 hours a day or by phone at 800.626.2002 during	PM14X10002	4 ft rubber water supply hoses
	normal business hours. In Canada, visit your local
		Or
	GE Appliances parts distributor or call 800.661.1616.
		PM14X10005	4 ft braided water supply hoses
		WH49X301	Drain hose extension
		PM7X1	Washer Floor Tray

INFORMATION SAFETY

READ AND SAVE THESE INSTRUCTIONS

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5

USING THE WASHER

Getting started

		To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
	WARNING
		INSTRUCTIONS before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
Step 1		Step 2	Step 3	Step 4

•Add fabric softener to the fabric softener dispenser.

IMPORTANT: For detergent use, see the specific dispenser section in this manual for your model.

•If using detergent packets, add to the Laundry Pack Dispenser cup (on some models) or add to the bottom of the wash basket before adding clothes. We recommend the use of High Efficiency laundry packs such as Tide PODS™ or Gain Flings™.

•Loosely add items around agitator or Infusor. Overloading may negatively impact wash performance. See page 16 for suggested loading examples.

•If not using a dispenser, add the manufacturer’s recommended amount of detergent to the top of the load after adding clothes. We recommend the use of High Efficiency detergents

such as Tide HE Turbo™ in your energy efficient washer.

•Close lid.

NOTE: Unit will not start with lid open except on Bulky Items cycle.

•Select wash cycle.

•Select wash options, including Deep Rinse option when using fabric softener.

•Select options.

•Press Start.

A D C

J

H

B E H G I

A D C

I

H

H

I

B F G I H

A Power

Press to “wake up” the display. If the display is active, press to put the washer into idle mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

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Start of rebalancing cycle to redistribute clothes. Stops after rebalancing is complete. When Delay Wash is initiated. Replaced with estimated time when cycle starts. End of current cycle.

“FILL” will scroll across display for the first 45 seconds of fill, afterwards the estimated end of cycle time is displayed.

Can not sense water level (valves possibly turned off). Cycle stopped because lid is open. Close the lid.

Sensing out-of-balance condition, waterproof items, or load size and type before and during fill (normal).

Getting started

B Start/Pause

Press Start to begin the cycle. NOTE: Unless Bulky Items cycle is selected, the lid must be closed for the washer to start cycle. If the lid is open, “Lid” will scroll across the display. During the load sensing portion of the cycle, the lid will lock and “SEnSing” will scroll across the display. When load sensing is complete, the lid will unlock.

Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Start indicator light will blink.

To continue the cycle, press Start again. If water remains in the machine, select the Drain & Spin cycle to drain basket and spin water out of the washer basket. NOTE: Machine will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to begin new cycle.

C Display and Status Lights

Display: The display shows the approximate time remaining until the end of the cycle. NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The size of the load being washed also significantly impacts cycle time, with larger loads taking longer.

In addition, this display will, “scroll” the washer status:

• bALAnCINg

• dELAY

• End

• FILL

• H2O SUPPLY

• LId

• SEnSIng

• PAUSE Cycle paused because the Start/Pause button was pressed and the washer was set to Pause. Press Start button again to restart the cycle.

Cycle status lights: Shows whether the washer is in the Pre-wash, Delay, Fill, Soak, Wash, Rinse or Spin portion of the cycle. NOTE: Cycle status lights vary by model.

If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

Feature status lights indicate (see sections F and G for more details): Pause - Will display when washer is paused between cycles.

Controls - The washer is locked - will blink once if you press any button or turn the cycle knob.

Lid Lock - The lid is locked. See the Control Lock description.

WiFi (on some models) - Will display when washer is connected via WiFi. Will blink when you are attempting to connect your device to your home WiFi.

Spin Stop - Indicates wash basket is coasting to a stop following spin. Lid will not unlock until basket has fully come to a stop.

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful messages you may notice scrolling on your display when you return to start another load. These messages will provide simple remedies you can quickly perform.

Spin light blinking	If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion
	of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer
	is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases,
	the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than
	normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.
“H2O SUPPLY”	Check your house water supply. Did you forget to turn on one or both supply valves after installation or
(Water not	coming back from vacation? As soon as the message starts to scroll, the washer will initiate a 4 minute lock-
entering washer)	out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can begin
	your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will
	start over again.
“CAnCELEd”	“CAnCELEd” may scroll on the display if the machine was paused for longer than 24 hours or if the machine
	has stopped itself before the cycle completed due to certain errors. As soon as the message starts to scroll,
	the washer will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time.
	After the 4 minute period, you can begin your cycle again. If you try to bypass the lock-out period by unplugging
	the washer, the 4 minute timer will start over again. If the problem persists, call GE Appliances at 800.
	GE.CARES (800.432.2737) for service.
“Lid”	“Lid” will be shown on display if 3 cycles have been started without opening the lid. The washer will not
	start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the
	problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

WASHER THE USING

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USING THE WASHER

Getting started

D	Wash Cycles-Cycle Selector Knob
	The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the
	knob after starting a cycle will stop the washer and change the cycle/options to the new selection. Press Start to begin the
	new cycle selection.
	The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance,
	select the cycle that most closely matches the items being washed.
	Selections and options shown in bold are the recommended settings for that cycle.
	Some cycles and options may not be available on some models.
Items to Wash		Cycle	Wash Temp	Soil Level	Spin		Options Available	Cycle Details
					Selection
					(Duration)
Cycle for normal,		Colors	Hot	Ex. Heavy	Max		Stain Removal Guide	Cycle for normal, regular, or typical
regular, or typical			Warm	Heavy	More			use for washing up to a full load
use for washing			Colors	Normal	Normal		Warm Rinse	of normally soiled cotton clothing.
up to a full load			Cool	Light	No Spin		Auto Soak	Choose the Heavy or Extra Heavy soil
of normally soiled			Cold				Deep Rinse	level selection and Warm or Hot water
cotton clothing.			Tap Cold				Delay Wash	temperature selection as appropriate
							Extra Rinse	for your clothes load for a higher
							Power Pre-Wash	degree of cleaning. Incorporates multi-
								stage fills and wash periods to provide
								optimal fabric care.
Casual clothes,		Casuals	Hot	Ex. Heavy	Max		Stain Removal Guide	Wash cycle tailored to care for
lightly soiled			Warm	Heavy	More		Deep Fill	casual clothes and office wear
office wear.			Colors	Normal	Normal		Warm Rinse	items.
			Cool	Light	No Spin		Auto Soak
			Cold				Deep Rinse
			Tap Cold				Delay Wash
							Extra Rinse
							Power Pre-Wash
Lingerie and		Delicates	Hot	Ex. Heavy	Max		Stain Removal Guide	Utilizes an extra gentle agitate
special care			Warm	Heavy	More		Deep Fill	profile and a low spin speed to
fabrics with light			Colors	Normal	Normal		Warm Rinse	provide special care to delicate
soil.			Cool	Light	No Spin		Auto Soak	fabrics. It is recommended to place
			Cold				Deep Rinse	small or ultra delicate items in mesh
			Tap Cold				Delay Wash	bags before washing.
							Extra Rinse
							Power Pre-Wash
Medium to lightly		Active	Hot	Ex. Heavy	Max		Stain Removal Guide	Cycle designed for care of medium
soiled athletic		Wear	Warm	Heavy	More		Deep Fill	to lightly soiled active wear,
wear items of			Colors	Normal	Normal		Warm Rinse	athletic wear, and technical fabrics.
technical or			Cool	Light	No Spin		Auto Soak	Incorporates a dual stage wash
synthetic fabrics.			Cold				Deep Rinse	period to effectively treat body soils
			Tap Cold				Delay Wash	and odors. Use the Heavy Duty cycle
							Extra Rinse	for heavily soiled sports clothing
							Power Pre-Wash	constructed of sturdy fabric.
Small loads of		Quick	Hot	Ex. Heavy	Max		Stain Removal Guide	Utilizes more intense agitation
lightly soiled		Wash	Warm	Heavy	More		Deep Fill	profile and expedited wash period
items that are			Colors	Normal	Normal		Warm Rinse	to clean small lightly soiled loads in
needed in a hurry.			Cool	Light	No Spin		Auto Soak	the fastest time possible.
Examples include							Deep Rinse
one casual wear							Delay Wash
outfit or 3 soccer							Extra Rinse
uniforms.							Power Pre-Wash
Wet load of items.		Drain &			Max			Utilizes a high speed spin to extract
For items that		Spin			More		Deep Rinse	water from wet items. For items that
need only to be					Normal		Extra Rinse	need to be rinsed, select the Deep
rinsed, use this					No Spin			Rinse option when using this cycle.
cycle with Deep
Rinse option.

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Getting started

Items to Wash	Cycle	Wash Temp	Soil Level	Spin	Options Available	Cycle Details
				Selection
				(Duration)
Heavily soiled	Sanitize	Hot	Ex. Heavy	Max	Warm Rinse	Cycle uses an initial lower water
colorfast items.	with Oxi*			More	Auto Soak	fill for super concentrated, high
					Deep Rinse	temperature sanitization followed by
					Delay Wash	a heavy wash step. A pump purge
					Extra Rinse	and deep rinse is incorporated to
						remove contaminants. See additional
						details and certifications below. Smart
						Dispense not available on this cycle.
Jeans with	Jeans	Hot	Ex. Heavy	Max	Stain Removal Guide	Combines higher water levels,
medium to light		Warm	Heavy	More	Deep Fill	a specially designed agitation
soil. For heavily		Colors	Normal	Normal	Warm Rinse	profile, and multi-step wash to
soiled work jeans,		Cool	Light	No Spin	Auto Soak	care for jeans with medium to
use the Heavy		Cold			Deep Rinse	light soil. Use the Heavy Duty
Duty Cycle.		Tap Cold			Delay Wash	cycle for heavily soiled work
					Extra Rinse	jeans.
					Power Pre-Wash
Sturdy fabrics with	Deep	Hot	Ex. Heavy	Max	Stain Removal Guide	Incorporates multi-step wash
heavy to medium	Clean	Warm	Heavy	More	Deep Fill	periods combined with extended
soil.		Colors	Normal	Normal	Warm Rinse	wash periods to effectively clean
		Cool	Light	No Spin	Auto Soak	heavily to medium soiled sturdy
		Cold			Deep Rinse	fabrics.
		Tap Cold			Delay Wash
					Extra Rinse
					Power Pre-Wash
Water-resistant,	Bulky	Hot	Ex. Heavy	Max	Stain Removal Guide	Provides a Deep Fill/max fill wash
bedding and	Items	Warm	Heavy	More	Deep Fill	water level to wash bulky and
bulky items, such		Colors	Normal	Normal	Warm Rinse	waterproof items. Also incorporates
as large coats,		Cool	Light	No Spin	Auto Soak	a Deep Fill rinse to effectively rinse
mattress pads,		Cold			Deep Rinse	bulky items and a low spin speed
and bath mats.		Tap Cold			Delay Wash	appropriate for these items. Only
					Extra Rinse	use this cycle for water-resistant,
					Power Pre-Wash	bedding or bulky items.
Towels	Towels /	Hot	Ex. Heavy	Max	Stain Removal Guide	Cycle designed washing towels
Sheets	Sheets	Warm	Heavy	More	Deep Fill	or sheets, using a higher water
		Colors	Normal	Normal	Warm Rinse	level to effectively clean these
		Cool	Light	No Spin	Auto Soak	items. It is recommended that
		Cold			Deep Rinse	towels and sheets be washed
		Tap Cold			Delay Wash	separately for best care and washing
					Extra Rinse	performance. For waterproof bed
					Power Pre-Wash	covers use Bulky Items cycle.
Whites and	Whites	Hot	Ex. Heavy	Max	Stain Removal Guide	Cycle tailored to clean and brighten
household linens		Warm	Heavy	More	Deep Fill	your whites.
		Colors	Normal	Normal	Warm Rinse
		Cool	Light	No Spin	Auto Soak
		Cold			Deep Rinse
		Tap Cold			Delay Wash
					Extra Rinse
					Power Pre-Wash

WASHER THE USING

CAUTION Failure to follow these instructions may result in injury or property damage.

For Waterproof, Water-Resistant, or Bulky Items:

•Only use the Bulky Items (or Delicates) cycle. NOTE: Some models only have a Delicates cycle.

•Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.

•Do not mix waterproof and non-waterproof items.

•Read the Owner’s Manual for wash cycle details.

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