Washer/Dryer
GEAppliances.com
Safety Instructions . . . . . . . . . . 2-5
Operating Instructions
Care and Cleaning
of the Dryer . . . . . . . . . . . . . . . . . . . . . . 11
Care and Cleaning
of the Washer. . . . . . . . . . . . . . . . . . . . . . 9
Control Panel Dryer . . . . . . . . . . . . . . . 10
Control Panel Washer. . . . . . . . . . . . . . 6
Control Settings Dryer. . . . . . . . . . . . . 10
Control Settings Washer . . . . . . . . . 6, 7
Features Washer. . . . . . . . . . . . . . . . . . . 8
Loading and Using
the Dryer. . . . . . . . . . . . . . . . . . . . . . . . . 12
Loading and Using
the Washer . . . . . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting
Troubleshooting Dryer . . . . . . . . 16, 17
Troubleshooting Washer. . . . . . .13-15
Consumer Support
Consumer Support. . . . . . . . . . . . . . . . 20
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 19
* As an ENERGY STAR® partner, GE has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Write the model and serial number here:
Model # _____________
Serial # ______________
Open Dryer door for Model and Serial number tag.
Owner’s Manual
GTUP240
GUAP240
GTUP270
GUAP270
GTUN275*
189D7218P001 49-90442 12-11 GE
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or death.
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
Installation and service must be performed by a qualified installer, service agency or the gas supplier.
WHAT TO DO IF YOU SMELL GAS:
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Do not try to light a match, or cigarette, or turn on any gas or electrical appliance.
Do not touch any electrical switch;
do not use any phone in your building.
Clear the room, building or area of all occupants.
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Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions carefully.
If you cannot reach your gas supplier, call the fire department.
California Safe Drinking Water and Toxic Enforcement Act
This act requires the governor of California to publish a list of substances known to the state to cause cancer, birth defects or other reproductive harm and requires businesses to warn customers of potential exposure to such substances.
Gas appliances can cause minor exposure to four of these substances, namely benzene, carbon monoxide, formaldehyde and soot, caused primarily by the incomplete combustion of natural gas or LP fuels.
Properly adjusted dryers will minimize incomplete combustion. Exposure to these substances can be minimized further by properly venting the dryer to the outdoors.
WATER HEATER SAFETY
Under certain conditions, hydrogen gas may be produced in a water heater that has not been used for two weeks or more. Hydrogen gas can be explosive under these circumstances.
If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by turning on all hot water faucets and allowing them to run for several minutes. Do this before using any electrical appliance which is connected to the hot water system. This simple procedure will allow any built-up hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or appliance during this process.
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IMPORTANT SAFETY INFORMATION. |
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READ ALL INSTRUCTIONS BEFORE USING. |
GEApplances.com |
PROPER INSTALLATION
This appliance must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive an Installation Instructions sheet, you can receive one by visiting
GEAppliances.com or by calling 800.GE.CARES (800.432.2737). In Canada visit www.GEAppliances.ca or call 888.561.3344.
Properly ground appliance to conform with all governing codes and ordinances. Follow details in Installation Instructions.
Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.
Connect to a properly rated, protected and sized power supply circuit to avoid electrical overload.
Remove all sharp packing items and dispose of all shipping materials properly.
Exhaust/Ducting
1 All dryers MUST be exhausted to the outside to prevent large amounts of moisture and lint from being blown into the room.
2 Use only rigid metal 4” diameter ductwork inside the dryer cabinet. Use only UL approved rigid metal or flexible metal 4” diameter ductwork for exhausting to the outdoors. Never use plastic or other combustible, easy-to-puncture ductwork.
For complete details, follow the Installation Instructions.
WARNING!
YOUR LAUNDRY AREA
Keep the area underneath and around your appliances free of combustible materials, (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids.
Keep the floor around your appliances clean and dry to reduce the possibility of slipping.
Keep all laundry aids (such as detergents, bleaches, etc.) out of the reach of children, preferably in a locked cabinet. Observe all warnings on container labels to avoid injury.
Never climb on or stand on this stacked unit – Laundry Center.
Do not allow anyone, in particular children, to climb on, hang from, stand on, play on or in the appliance. Close supervision of children is necessary when the appliance is used near children.
Do not store items that may burn or melt (such as clothing, paper material, plastics or plastic containers, etc) on top of the appliance nor hang them from the door.
Keep the area around the exhaust opening and adjacent surrounding areas free from the accumulation of lint, dust and dirt.
Do not obstruct the flow of ventilating air. Do not stack or place laundry or throw rugs against the front or back of the dryer.
3
IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING.
Use this appliance only for its intended purpose as described in this Owner’s Manual.
WHEN USING YOUR APPLIANCE
Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing different chemicals can produce a toxic gas which may cause death.
Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
Never reach into the appliance while it is moving. Before loading, unloading or adding clothes, wait until the machine has completely stopped.
Clean the lint filter before each load to prevent lint accumulation inside the dryer or in the room. DO NOT
OPERATE THE DRYER WITHOUT THE LINT FILTER IN PLACE.
Do not wash or dry articles that have been cleaned in, washed in, soaked in or spotted with combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, dry-cleaning solvents, kerosene, etc.). These substances give off vapors that may ignite or explode. Do not add these substances to the wash water. Do not use or place these substances around your appliance during operation.
Do not place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a clothes load to catch fire.
Any article on which you have used a cleaning solvent or that contains flammable materials (such as cleaning cloths, mops, towels used in beauty salons, restaurants or barber shops, etc.) must not be placed in or near the appliance until solvents or flammable materials have been removed. There are many highly flammable items used in homes such as acetone, denatured alcohol, gasoline, kerosene, some
household cleaners, some spot removers, turpentines, waxes, wax removers and products containing petroleum distillates.
The laundry process can reduce the flame retardancy of fabrics. To avoid such a result, carefully follow the garment manufacturer’s care instructions.
Do not dry articles containing rubber, plastic or similar materials such as padded bras, tennis shoes, galoshes, bath mats, rugs, bibs, baby pants, plastic bags, pillows, etc. that may melt or burn. Some rubber materials, when heated, can under certain circumstances produce fire by spontaneous combustion.
Do not store plastic, paper or clothing that may burn or melt on top of the dryer during operation.
Garments labeled Dry Away from Heat or Do Not Tumble Dry (such as life jackets containing Kapok) must not be put in your dryer.
Do not dry fiberglass articles in your dryer. Skin irritation could result from the remaining particles that may be picked up by clothing during subsequent dryer uses.
To minimize the possibility of electric shock, unplug this appliance from the power supply or disconnect the appliance at the household distribution panel by removing the fuse or switching off the circuit breaker before attempting any maintenance or cleaning (except the removal and cleaning of the lint filter).
NOTE: Turning the Cycle Selector knob to an off position or pressing PAUSE does NOT disconnect the appliance from the power supply.
The interior of the machine and the exhaust duct connection inside the dryer should be cleaned at least once a year by a qualified technician. See the Loading and Using the Dryer section.
If yours is a gas dryer, it is equipped with an automatic electric ignition and does not have a pilot light. DO NOT ATTEMPT TO LIGHT WITH A MATCH. Burns may result from having your hand in the vicinity of the burner when the automatic ignition turns on.
You may wish to soften your laundered fabrics or reduce the static electricity in them by using a dryerapplied fabric softener or an anti-static conditioner. We recommend you use either a fabric softener in the wash cycle, according to the manufacturer’s instructions for those products, or try a dryer-added product for which the manufacturer gives written assurance on the package that their product can be safely used in your dryer. Service or performance problems caused by use of these products are the
responsibility of the manufacturers of those products and are not covered under the warranty to this appliance.
Do not spray any type of aerosol into, on, or near dryer at any time. Do not use any type of spray cleaner when cleaning dryer interior. Hazardous fumes or electrical shock could occur.
4
IMPORTANT SAFETY INFORMATION. |
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READ ALL INSTRUCTIONS BEFORE USING. |
GEApplances.com |
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WHEN NOT IN USE |
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Grasp the plug firmly when disconnecting this appliance to avoid damage to the cord while pulling. Place the cord away from traffic areas so it will not be stepped on, tripped over or subjected to damage.
Turn off water faucets to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE recommends changing the hoses every 5 years.
Before discarding the appliance, or removing it from service, remove the washer and dryer lids to prevent children from hiding inside.
Do not attempt to repair or replace any part of this appliance or attempt any servicing unless specifically recommended in this Owner’s Manual or in published user-repair instructions that you understand and have the skills to carry out.
Do not tamper with controls.
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS
5
About the Washer control panel.
Fabric |
Step 1 |
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Step 3 |
Softener |
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Detergent |
Liquid |
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Bleach |
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other wash options |
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Quick Start Guide
WARNING!
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
Lid Lock |
Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents |
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anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will be |
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release within 5 seconds after the basket stop spinning. Trying to open the lid while locked could result in |
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injuries. If the lid does not unlock after spinning, please contact service. |
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NOTE: If there is a power outage the lid lock can take 3 minutes to release. |
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D E
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Note: This appliance is designed so that the washer and dryer can be operated at the same time.
Controls
A
6
Wash Cycle Selector
The wash cycle controls the length and intensity of the washing process. The knob can be turned in either direction. Turning the Cycle Selector knob after starting a cycle will stop the washer and reset the cycle to the new selection. Press START to begin the new cycle selection.
The chart below will help you match the wash cycle setting with your clothing. The chart is ranked from longest to shortest cycle time and wash intensity. (Cycles vary by model.)
COTTONS - For heavy to lightly soiled cottons, household linens, work and play clothes. PERMANENT PRESS - For wrinkle-free and permanent press items, and knits. DELICATES - For lingerie and special-care fabrics with light to normal soil.
SPIN ONLY - For draining the tub and spinning water out of clothes.
QUICK RINSE - Rinses and spins non-soiled items where a rinse only is desired. OFF - Washer is turned off and the START button does not function.
NOTE: When the control is turned to OFF, the STATUS lights are off.
NOTE: The cycle selector does not rotate during the operation of the washer.
GEApplances.com
B
C
FABRIC SOFTENER
Set this option when adding fabric softener to the washer.
STATUS lights
The STATUS lights show the stage the washer is in. When the selector knob is set to a new cycle, the STATUS lights will flash momentarily, showing the stages the cycle will go through.
STATUS light |
Illuminates |
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ON |
When the fabric softener option has been selected. |
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WASH |
When the washer is in the wash portion of the cycle. |
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RINSE |
When the washer is in the rinse portion of the cycle. |
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SPIN |
When the washer draining and/or spinning. |
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LID LOCKED |
When the washer lid is locked. This feature prevents the lid from being opened while the |
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washer is in the spin cycle or coasting to a stop. |
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NOTE: If the STATUS lights are blinking, the operation of the washer has been paused. To resume operation press the START button (the lid must be closed).
D Temperature
Select the water temperature for the wash and rinse cycles. Always follow fabric manufacturer’s care label or instructions when laundering.
PerfecTemp senses the incoming water temperature and adjusts the fill water to obtain a more precise temperature range for all wash temperatures. For example, in a COLD wash selection, some warm water may be added to reach a temperature needed to better dissolve detergents. Often, detergents are not completely dissolved in very cold water, especially in cooler climates.
During winter months, when the water entering your home is colder, or for locations with very cold water year round, use the PerfecTemp plus COLD to help dissolve powdered detergents and to improve the cleaning of your clothes.
The TAP COLD feature turns the PerfecTemp feature on your washer off, and uses your household tap water temperature for a COLD wash. This can provide energy savings by reducing the amount of hot water used in your wash.
E Load Size
Loosely load clothes no higher than the top row of holes in the washer basket.
AUTO LOAD SENSING- This selection automatically provides the correct amount of water suited to the size and type of load placed in the unit.
F START
Press START to begin the cycle. With the lid closed pressing START again will PAUSE the cycle and STATUS lights will blink. To continue the cycle, close the lid and press START again. The water fill will continue with the lid opened, except when AUTO LOAD SENSING is selected as the load size. (The lid must be closed to continue filling when AUTO LOAD SENSING is selected.)
If the lid is opened during the cycle, the cycle will PAUSE and the STATUS lights will blink. To resume the cycle, close the lid and press START.
If the machine is paused for more than 24 hours, the cycle will be cancelled. To stop the cycle, turn the Cycle Selector to the OFF position.
7
About the Washer features.
The Fabric Softener Dispenser
The fabric softener dispenser automatically releases liquid fabric softener at the proper time during the cycle.
Do not stop the washer during the first spin. This will cause the dispenser to empty
too soon.
To use, follow these steps:
1Make sure dispenser is securely attached to agitator.
2Use only diluted liquid fabric softener. Pour into dispenser, using amount recommended on package.
Never pour fabric softener directly on clothes. It may stain them.
NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.
3Add water to dispenser until it reaches the maximum fill line.
Do not pour anything into the agitator if the dispenser is removed.
4Select FABRIC SOFTENER button on control panel for proper dispersion of the fabric softener.
Cleaning the Fabric Softener Dispenser
1Remove the dispenser from the top of the agitator.
2Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of
the cup with your fingers. Dispenser cup will pop free from the cover.
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To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following |
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solution: |
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1 US gallon (3.8 liters) warm water |
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1/4 cup (60 ml) heavy-duty liquid detergent |
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Separate for cleaning |
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1 cup (240 ml) bleach |
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If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you may |
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roughen the surface of the dispenser. |
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Rinse and reassemble dispenser. Place dispenser back on the agitator. |
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Liquid Bleach Funnel
The water fill dilutes liquid chlorine bleach as the washer fills for the wash cycle.
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Check clothing care labels for special instructions.
Measure liquid bleach carefully, following instructions on the bottle.
Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.
Do not pour powdered bleach into bleach funnel.
Before starting the washer, pour measured amount of bleach directly into bleach funnel. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent.
Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.
NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.
8
Loading and using the washer.
Always follow fabric manufacturer’s care label when laundering. GEAppliances.com
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy).
Proper Use of Detergent
Add detergent and start the washer before adding clothes so that the detergent can work effectively. Using too little or too much detergent is a common cause of laundry problems.
You can use less detergent if you have soft water, a smaller load or a lightly soiled load.
Loading the Washer
Load dry items loosely, no higher than the top row of holes in the washer basket. When loading wet items, make sure you set the load/water level high enough to allow the items to move freely. Water level should just cover the clothes. To add items after washer has started, lift the lid and submerge additional items next to the agitator.
Do not wrap long items like sheets or pants around the agitator.
Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).
Agitation will not start with the lid up.
Care and cleaning of the washer.
Wash Basket: Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.)
Fill Hoses: GE recommends changing the hoses every 5 years.
Exterior: Immediately wipe off any spills. Wipe with damp cloth. Try not to hit surface with sharp objects.
Moving and Storage: Ask the service technician to remove water from drain pump and hoses. See the Installation Instructions packed with product for information on how to reinstall the shipping rod to keep the tub stationary when moving the washer. For more information, visit GEAppliances.com or call 800.GE.CARES (800.432.2737). In Canada, visit
GEAppliances.ca or call 888.561.3344. Do not store the washer where it will be exposed to the weather.
Long Vacations: Be sure water supply is shut off at faucets. Drain all water from hoses if weather will be below freezing.
9
About the Dryer control panel.
WARNING! To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
2 1
Note: This appliance is designed so that the washer and dryer can be operated at the same time. IMPORTANT: Clean the lint filter each time you use the dryer
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Fabric Care/Temperature |
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REGULAR |
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or COTTONS |
For regular to heavy cottons. |
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REG. HEAT |
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MEDIUM, |
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EASY CARE |
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MED. HEAT, |
For synthetics, blends, delicates and items labeled permanent press. |
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or PERMA PRESS |
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MED. HEAT |
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DELICATES |
For delicates, synthetics and items labeled tumble dry low. |
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LOW HEAT |
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QUICK FLUFF |
For fluffing items without heat. Use the TIMED DRY cycle. |
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NO HEAT |
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Automatic cycles automatically determine fabric dryness. Select LESS DRY if you want your clothes slightly damp at the end of the drying cycle. Select MORE DRY if you want them to feel drier. Timed cycles run for a selected time.
Drying Cycles
COTTONS |
For cottons and most linens. For most loads, select OPTIMUM Dry. |
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EASY CARE/ |
For wrinkle-free, permanent press and delicate items, and knits. |
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PERMANENT PRESS |
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DELICATES |
For delicate items, special-care fabrics and knits. |
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TIMED DRY |
Set the Cycle Selector at the desired drying time. |
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DEWRINKLE |
For removing wrinkles from items that are clean and dry or that are very lightly damp. |
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QUICK FLUFF |
For freshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with FLUFF |
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NO HEAT. Provides 10 minutes of no heat tumbling. |
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Auto Cycle / Timed Cycle |
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AUTO CYCLE |
For automatic sensored drying. The timer does not rotate during the cycle until the thermo- |
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stats sense that the clothes are dry, then the timer rotates automatically to OFF. |
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TIMED DRY |
For manual drying. The timer rotates during the entire cycle. |
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2 |
START-Close the dryer door. Press START. Opening the door during operation will stop the dryer. To |
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restart the dryer, close the door and select START to complete the cycle. |
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10 |
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Care and Cleaning of the Dryer. |
GEAppliances.com |
The Exterior: Wipe or dust any spills or washing compounds with a damp cloth. Dryer control panel and finishes may be damaged by some laundry pretreatment soil and stain remover products. Apply these products away from the dryer. The fabric may then be washed and dried normally. Damage to your dryer caused by these products is not covered by your warranty.
The Lint Filter: Clean the lint filter before each use. Slide out the grid that covers the filter. Run your fingers across the filter. A waxy buildup may form on the lint filter from using dryer-added fabric softener sheets. To remove this buildup, wash the lint screen in warm, soapy water. Dry thoroughly and replace. Do not operate the dryer without the lint filter and grid in place. Have a qualified technician vacuum the lint from the dryer once a year.
The Exhaust Duct: Inspect and clean the exhaust ducting at least once a year to prevent clogging. A partially clogged exhaust can lengthen the drying time.
Follow these steps:
1.Turn off electrical supply by disconnecting the plug from the wall socket.
2.Disconnect the duct from the dryer.
3.Vacuum the duct with the hose attachment and reconnect the duct.
The Exhaust Hood: Check with a mirror that the inside flaps of the hood move freely when operating. Make sure that there is no wildlife (birds, insects, etc.) nesting inside the duct or hood.
Clean lint
On some models from mesh
11
Loading and using the Dryer.
Venting the Dryer
For the best drying performance, the dryer needs to be properly vented. The dryer will use more energy and run longer if it is not vented to the specifications below. Carefully follow the details on Exhausting in the Installation Instructions.
Use only rigid metal 4” diameter ductwork inside the dryer cabinet. Use only rigid metal or UL approved flexible metal 4” diameter ductwork for exhausting to the outside.
Do not use plastic or other combustible ductwork.
Use the shortest length possible.
Do not crush or collapse ductwork.
Avoid resting the duct on sharp objects.
Venting must conform to local building codes.
Correct
Venting
Incorrect
Venting
12
Before you call for service… |
GEAppliances.com |
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Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.
Water |
Possible Causes |
What to do |
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Too many suds |
Too much detergent |
Measure your detergent carefully. Use less soap if you have soft water, a |
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smaller load or a lightly soiled load. |
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Using too much |
Use less detergent. Use less soap if you have soft water, a smaller load or a |
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detergent |
lightly soiled load. |
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Fill hoses or drain |
Make sure hose connections are tight at faucets and rubber washers are |
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hose is improperly |
installed. Make sure end of drain hose is correctly inserted in and secured to |
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connected |
drain facility. |
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Water leaks |
Household drain may |
Check household plumbing. You may need to call a plumber. |
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be clogged |
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Constant water |
Tighten hoses at the faucets and turn the water off after |
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pressure to the fill |
each use. |
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hoses at the water |
Check condition of the fill hoses; they should be replaced |
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source |
every 5 years. |
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Cooler water |
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temperatures provide |
New laundry detergents have been formulated to work with cooler water |
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improved energy |
temperatures without affecting wash performance. |
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efficiency |
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Water supply |
Turn both hot and cold faucets fully on and make sure hoses are connect- |
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Water temperature |
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seems incorrect |
improperly connected |
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Water valve screens |
Turn off the water source and remove the water connection hoses from the |
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upper back of the washer. Use a brush or toothpick to clean the screens in |
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are stopped up |
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the machine. Reconnect the hoses and turn the water back on. |
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House water heater is |
Make sure house water heater is delivering water at 120°F–140°F (48°C– |
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not set properly |
60°C). |
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Water pumped |
Lid lifted or cycle was |
Reset cycle. |
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out before cycle is |
put in pause for over |
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complete |
24 hours |
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Drain hose is kinked |
Straighten drain hose and make sure washer is not sitting on it. |
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Water won’t drain |
or improperly |
Top of drain outlet should be less than 8 ft (2.5 m) above floor. |
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connected |
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Washer pauses during |
This is normal |
The washer may pause during the spin cycle to remove soapy water more |
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spin cycle |
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efficiently. |
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Can hear but not see |
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The pump pleaves a little water in its intake and this is diluted with clean |
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water at the end of |
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rinse water. |
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the cycle |
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13
Before you call for service…
Washer Operation |
Possible Causes |
What to do |
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Washer is unplugged |
Make sure cord is plugged securely into a working outlet. |
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Water supply is turned off |
Turn both hot and cold faucets fully on. |
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Controls are not set prop- |
Check controls. |
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erly |
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Washer won’t operate |
prevents agitation and |
Close lid and reset cycle, to the beginning if necessary. |
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spinning when lid is up |
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Circuit breaker/fuse is |
Check house circuit breakers/fuses. Replace fuses or reset breaker. |
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tripped/blown |
Washer should have separate outlet. |
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Electronics need to be reset |
Unplug washer, wait 2 minutes, plug back in and press START. |
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START was not pressed |
Press START. |
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Lid magnet missing |
Call for service. |
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Movement inside |
Shifting mechanism is dis- |
When the machine is manually turned off, the shifter will |
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engaging the motor |
disengage the motor before completely shutting down. |
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machine when shut |
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If lid is raised before the motor is disengaged, it will resume |
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off |
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when lid is closed. |
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Washer Performance |
Possible Causes |
What to do |
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Clothes too wet |
Incorrect spin cycle selected |
Make sure the spin cycle selected matches the load you are |
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washing. Some fabrics will feel wetter when rinsed with cold water. |
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Incorrect use of fabric |
Check fabric softener package for instructions and follow directions |
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for using dispenser. |
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Colored spots |
softener |
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Pretreat stain and rewash. |
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Dye transfer |
Sort whites or lightly colored items from dark colors |
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Not enough detergent |
Use more detergent (especially with larger loads). Be sure to follow |
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detergent manufacturer’s directions. |
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Hard water |
Use a water conditioner like Calgon brand or install |
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a water softener. |
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Grayed or yellowed |
Water is not hot enough |
Make sure water heater is delivering water at 120°F–140°F (48°C– |
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60°C). |
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clothes |
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Washer is overloaded |
Select load size to match clothes load. |
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Detergent is not dissolving |
Add detergent as wash basket fills with water before you load |
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clothes. |
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Dye transfer |
Sort clothes by color. If fabric label states wash separately, |
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unstable dyes may be indicated. |
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Clothes are air or line dried |
If you do not dry your clothes with a clothes dryer, your |
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clothes may retain more lint. |
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Incorrect sorting |
Separate lint producers from lint collectors. |
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Washing too long |
Wash small loads for a shorter time than larger loads |
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Add detergent as wash basket fills with water, before you load |
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Lint or residue on |
Detergent not dissolving |
clothes. |
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clothes |
Try a liquid detergent. |
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Use warmer water temperature. |
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Overloading |
Load clothes no higher than the top row of holes in the washer |
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basket. |
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Incorrect use of fabric |
Check fabric softener package for instructions and follow directions |
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softener |
for using dispenser. |
14
Before you call for service… |
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GEAppliances.com |
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Washer Performance |
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Possible Causes |
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What to do |
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Result of normal wear on |
While this is not caused by the washer, you can slow the pilling |
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Pilling |
poly-cotton blends and |
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process by washing garments inside out. |
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fuzzy fabrics |
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Pins, snaps, hooks, sharp |
Fasten snaps, hooks, buttons and zippers. |
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buttons, belt buckles, |
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Remove loose items like pins, objects in pockets and sharp buttons. |
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zippers and sharp objects |
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Turn knits (which snag easily) inside out. |
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left in pockets |
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Snags, holes, tears, |
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Check bleach package instructions for proper amount. |
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rips or excessive wear |
Undiluted chlorine bleach |
Never add undiluted bleach to wash or allow clothes to |
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come in contact with undiluted bleach. |
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Chemicals like hair bleach |
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or dye, permanent wave |
Rinse items that may have chemicals on them before washing. |
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solution |
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Avoid mixing heavy items (like work clothes) with light items (like |
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Improper sorting |
blouses). |
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Try a fabric softener. |
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Wrinkling |
Overloading or incorrect |
Load your washer so clothes have enough room to move freely with |
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water level |
water covering all of the clothes. |
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Incorrect wash and dry |
Match Cycle selection to the type of fabric you are washing |
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cycles |
(especially for easy care loads). |
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Repeated washing in water |
Wash in warm or cold water. |
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that is too hot |
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Washer Soounds |
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Possible Causes |
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What to do |
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Shifter mechanism is |
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The drive system will engage at the start of agitate and disengage |
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“Metallic clicking” |
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when agitate is complete. This occurs multiple times during the |
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engaging or disengaging |
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wash. |
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Back and forth |
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“swoosh” or light |
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Electric motor reversing |
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This machine has a drive system that doesn’t use gears. This sound |
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“clicking” sound during |
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direction |
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is the motor rotating back and forth to agitate your laundry. |
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agitate |
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Quick short agitation |
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Clothing redistribution |
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At the end of agitate, the motor makes short agitation strokes to |
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sounds at end of agitate |
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redistribute the load. |
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“Click” when water |
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Relay switch |
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The relay makes a click sound when activated. The water level acti- |
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stops filling |
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vates the relay and stops filling. |
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“Clicking” behind Con- |
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Automatic Temperature |
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This valve mixes in cold and hot water. The “clicking” is the valve |
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trol Panel during fill |
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Control Valve |
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turning on and off. |
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Water volume changes |
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Automatic Temperature |
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This valve mixes in cold and hot water. The sound changes when |
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during fill |
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Control Valve |
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the valves are turned on and off. |
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Motor “whining up” or |
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Motor ramping up/down |
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The motor will speed up incrementally during the spin cycle. When |
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”coasting down” in spin |
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during spin cycle |
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spin is complete, it will coast until it stops. |
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“Humming” |
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Water drain pump |
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The drain pump will make a humming sound when pumping out |
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water after agitation stops and continue until spin is complete. |
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When the pump starts drawing in air, It starts to gurgle. The washer |
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“Gurgling” |
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Water drain pump |
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should then begin spinning and the sound will continue until it is |
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done spinning. |
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15
Before you call for service…
Dryer Problem |
Possible Causes |
What to do |
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Dryer is unplugged |
Make sure the dryer plug is pushed completely into |
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the outlet. |
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Dryer doesn’t start |
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Fuse is blown/circuit |
Check the house fuse/circuit breaker box and replace fuse or reset |
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breaker is tripped |
breaker. Note: Most electric dryers use 2 fuses/breakers. |
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Fuse is blown/circuit |
Check the house fuse/circuit breaker box and replace both fuses or |
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Dryer doesn’t heat |
breaker is tripped; the dryer |
reset both breakers. Your dryer may tumble if only one fuse is blown |
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may tumble but not heat |
or one breaker tripped. |
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Gas service is off |
Make sure gas shutoff at dryer and main shutoff are fully open. |
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Dryer shakes or makes |
Some shaking/noise is |
Move dryer to an even floor space, or adjust leveling legs as neces- |
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noise |
normal. Dryer may be |
sary until even. |
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sitting unevenly |
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Improper use of fabric |
Follow directions on fabric softener package. |
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softener |
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Greasy spots on |
Drying dirty items with |
Use your dryer to dry only clean items. Dirty items can stain clean |
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clothes |
clean ones |
items and the dryer. |
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Clothes were not completely |
Sometimes stains which cannot be seen when the clothes are wet |
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clean |
appear after drying. Use proper washing procedures before drying. |
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Lint filter is full |
Clean lint screen before each load. |
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Improper sorting |
Sort lint producers (like chenille) from lint collectors (like corduroy). |
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Lint on clothes |
Static electricity can attract |
See suggestions in this section under STATIC. |
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lint |
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Overloading |
Separate large loads into smaller ones. |
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Paper, tissue, etc. left in |
Empty all pockets before laundering clothes. |
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pockets |
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Try a fabric softener. |
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No fabric softener was |
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Bounce Fabric Conditioner Dryer Sheets have been approved for |
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used |
use in all GE Dryers when used in accordance with the manufac- |
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turer’s instructions. |
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Static occurs |
Overdrying |
Try a fabric softener. |
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Adjust setting to LESS DRY or DAMP DRY. |
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Synthetics, permanent |
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press and blends can cause |
Try a fabric softener. |
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static |
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Inconsistent drying |
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Automatic drying times will vary according to the type of heat used |
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Type of heat |
(electric, natural or LP gas), size of load, types of fabrics, wetness of |
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times |
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clothes and condition of exhaust ducts. |
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16
Before you call for service… |
GEAppliances.com |
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Dryer Problem |
Possible Causes |
What to do |
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Improper sorting |
Separate heavy items from lightweight items (generally, a well- |
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sorted washer load is a well-sorted dryer load). |
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Large loads of heavy fabrics |
Large, heavy fabrics contain more moisture and take longer to dry. |
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Separate large, heavy fabrics into smaller loads to speed drying |
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(like beach towels) |
time. |
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Controls improperly set |
Match control settings to the load you are drying. |
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Lint filter is full |
Clean lint filter before every load. |
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Check installation instructions for proper ducting/venting. |
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Clothes take too long |
Improper or obstructed |
Make sure ducting is clean, free of kinks and unobstructed. |
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to dry |
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ducting |
Check to see if outside wall damper operates easily. |
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Check the Installation Instructions to make sure the dryer venting is |
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correct. |
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Blown fuses or tripped cir- |
Replace fuses or reset circuit breakers. Since most dryers |
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cuit breaker |
use 2 fuses/breakers, make sure both are operating. |
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Overloading/combining |
Do not put more than one washer load in the dryer at a time. |
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loads |
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Underloading |
If you are drying only one or two items, add a few items |
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to ensure proper tumbling. |
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Select a shorter drying time. |
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Overdrying |
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Remove items while they still hold a slight amount of |
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Clothes are wrinkled |
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moisture. Select a LESS DRY or DAMP DRY setting. |
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Letting items sit in dryer |
Remove items when cycle ends and fold or hang immediately. |
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after cycle ends |
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Overloading |
Separate large loads into smaller ones. |
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Some fabrics will naturally |
To avoid shrinkage, follow garment care labels exactly. |
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Clothes shrink |
shrink when washed. Oth- |
Some items may be pressed back into shape after drying |
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If you are concerned about shrinkage in a particular |
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but will shrink in the dryer |
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item, do not machine wash or tumble dry it. |
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17
Notes.
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