GE GTW810SSJWS, GTW810SPJMC User Manual [nl]

Washers

Printed in the United States

Safety Instructions . . . . . . . . . . 2, 3

Operating Instructions

Appliance Communication. . . . . . . . . 9 Care and Cleaning

of the Washer. . . . . . . . . . . . . . . . . . . . 10 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Loading and Using

the Washer . . . . . . . . . . . . . . . . . . . . . . . . 8 Operating instructions . . . . . . . . . .4–6

Troubleshooting Tips. . . . . 11–13

Consumer Support

Consumer Support. . . . . . . . . . . . . . . . 16

Parts and Accessories. . . . . . . . . . .3, 16

Warranty (US) . . . . . . . . . . . . . . . . . . . . . 14

Warranty (Canada). . . . . . . . . . . . . . . . 15

Write the model and serial numbers here:

Model # _____________

Serial # ______________

You can find them under the lid of the washer.

Owner’s Manual

English/Français/Español

G018

49-90537-2 01-16 GE

IMPORTANT SAFETY INFORMATION.

READ ALL INSTRUCTIONS BEFORE USING.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill you or hurt you and others. All safety messages will follow the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”. These words are defined as:

DANGER	Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING	Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION	Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

IMPORTANT SAFETY INSTRUCTIONS

WARNING	To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance,
	follow basic precautions, including the following:

Read all instructions before using the appliance.

DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

DO NOT install or store this appliance where it will be exposed to the weather.

DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.

See “Electrical Requirements” located in the Installation Instructions for grounding instructions.

SAVE THESE INSTRUCTIONS

2

GEAppliances.com

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive an Installation Instructions, you can receive one by visiting GEAppliances.com or by calling

800.GE.CARES (800.432.2737). In Canada, visit www.geappliances.ca or call 800.561.3344.

Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve.

Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.

Properly ground washer to conform with all governing codes and ordinances. Follow details in Installation Instructions.

WARNING - Electrical Shock Hazard

Plug into a grounded 3 prong outlet. DO NOT remove ground prong.

DO NOT use an adapter.

DO NOT use an extension cord.

Failure to follow these instructions can result in death or electrical shock.

Optional drain hose extension recommended for discharging heights from 60” - 96”.

This washer does not include water supply hoses.

GE strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE specifications.

GE strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

Parts and Accessories

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours. In Canada, visit your local GE parts distributor or call 800.661.1616.

Part Number	Accessory
PM14X10002	4 ft rubber water supply hoses
Or
PM14X10005	4 ft braided water supply hoses
WH49X301	Drain hose extension
DR07X10005	6’ Cable - CleanSpeak™ communication
PBX10W00Y0	WiFi ConnectPlus module

¥		FUNCTIONALITY CHECK
		If the lid is opened between cycles (i.e. not pausing and	If the lid is opened during this 15 second period, the word
		restarting the current cycle, changing cycles after it	PAUSE will start scrolling across its display. You will have
		started, etc.) pushing the Start button will cause the	to push the Start button again to restart the cycle.
		washer to turn on the cold water for 5 seconds followed
		by a 10 second delay before locking the lid and starting
		the cycle.

WHEN NOT IN USE

Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE recommends changing the hoses every 5 years.

SAVE THESE INSTRUCTIONS

3

Lid Locked

Delay Wash Locked Controls

Operating instructions.

Throughout this manual, features and appearance may vary from your model.

Step 1

Step 2

Step 3

Step 4

•Add fabric softener to the fabric softener dispenser; see page 7.

•Add detergent. GE recommends

the use of High Efficiency detergents such as in your energy efficient washer.

•Loosely add items around infusor. Overloading may negatively impact wash performance. See page 8 for suggested loading examples.

•Close lid. NOTE: Washer will not fill with lid open.

B D

• Select wash cycle.

• Press Start.

•Select wash options, including Deep Rinse option when using fabric softener.

C G

Controls

A F E

A Power

Press to “wake up” the display. If the display is active, press to put the washer into idle mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

B

C

4

Start and Pause

Press Start to begin the cycle. NOTE: The lid must be closed for the washer to fill and the cycle to start. If the lid is open, “LID” will scroll across the display. If the lid is closed, the lid will lock, the detergent will be dispensed, and “FILL” will scroll across the display.

Pressing Start again will Pause the cycle and the Start indicator light will blink.

To continue the cycle, press Start again. If machine is paused more than 24 hours, the cycle will be cancelled. If water remains in the machine, select the Drain & Spin cycle to drain basket and spin water out of the washer basket.

Display and Status Lights

Display: The display shows the approximate time remaining until the end of the cycle.

NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The “smart” timer “learns” the amount of time it takes to fill your washer and adjusts the total time accordingly.

In addition, this display will, “scroll” the washer status:

• bALAnCINg	Start of rebalancing cycle to redistribute clothes. Stops after rebalancing is complete.
• CyCLE PrEP	Sensing dry load size prior to fill (normal).
• dELAY	When Delay Wash is initiated. Replaced with estimated time when cycle starts.
• End	End of current cycle.
• FILL	For the first 45 seconds of a fill, the estimated end of cycle time is displayed. For the rest of the fill time, “FILL” is scrolled
	until the fill completes.
• H2O SUPPLY	Can not sense water level (valves possibly turned off).
• LId	Cycle stopped because lid is open. Close the lid.
• LOAd SEnSE	Sensing wet load size (normal).
• PAUSE	Cycle paused because the Start/Pause button was pressed and the washer was set to Pause. Press Start button again to

restart the cycle.

Cycle status lights: Shows whether the washer is in the SOAK, WASH, RINSE or SPIN cycle.

If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

Feature status lights indicate (see sections F and G for more details):

The washer is locked - will blink once if you press any button or turn the cycle knob. A delay wash time is set.

The washer controls are locked.

GEAppliances.com

D

E

Wash Cycles-Cycle Selector Knob

The wash cycle controls the type of washing process. The Cycle Selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle/options to the new selection. Press Start to begin the new cycle selection. NOTE: When the knob is turned to another cycle, the basket light is turned on to assist in loading.

The chart below will help you match the wash cycle setting with your clothing.

			Speedwash	For small loads of lightly soiled items that are needed in a hurry. Provides light wash/rinse and short high speed spin.
			Delicates	For lingerie and special-care fabrics with light to normal soil. Provides light wash and low speed spin.
			Heavy Duty	Sturdy fabrics with heavy to medium soil. A soak cycle is added and agitate cycle is extended for extra cleaning.
				This more aggressive cycle should be used sparingly.
			Jeans	Jeans with medium to light soil. For heavily soiled work jeans, use the Heavy Duty cycle.
			Dark Colors	Dark colored fabrics and mixed loads. Provides a medium spin speed and a reduced temperature to minimize fading
				and spotting of dark colored fabrics.
			Whites	Whites and household linens. Provides a heavy wash and a high spin speed.
Normal/Light Colors				Cycle for normal, regular or typical loads. Use for washing up to a full load of normally soiled cotton clothing.
	Towels/Sheets			Cycle designed for washing towels and sheets. It is recommended that towels and sheets be washed separately for
				best care and washing performance.
Sanitize With Oxi				When combined with detergent and an Oxi laundry additive, performs a concentrated prewash sanitization step,
				followed by a hot wash step, which is designed to remove 99.9% of bacteria found in home laundry.
				Measure the detergent and Oxi product carefully. For average size loads, use the recommended amounts appropriate
				for a large heavily soiled load, following the detergent and Oxi product label instructions. When sanitizing large or
				extra large loads, use the maximum recommended dosage of Oxi product. Using more than one full scoop is not
				recommended. Place the detergent and Oxi product directly in the bottom of the wash basket, before adding the
				clothes. The washer hot water supply connection must provide a minimum of 120°F to ensure the effectiveness of
				this cycle.
				NOTE: The default Sanitize With Oxi cycle water temperature (Hot) can NOT be changed.
				The Sanitize With Oxi cycle is certified by NSF International, an independent third party testing and certification
			Sanitization Performance of Residential and
			NSF Protocol P172	organization. The certification verified that the cycle reduced 99.9% of bacteria typically found in residential laundry
			Commercial, Family-Sized Clothes Washers
				and that no significant contamination is transferred to subsequent washer loads. Only the Sanitize With Oxi cycle
				has been designed to meet the requirements of NSF Protocol P172 for sanitizing effectiveness.
			Bulky Items/	For large coats, bed spreads, mattress covers, sleeping bags and similar large and bulky items. Provides a
Comforters, Pillows				normal wash and an extra heavy spin.
			Quick Rinse	Rinses and spins non-soiled items where a rinse only is desired. Provides an extra light wash and an
				extra high speed spin. Fabric Softener and Extra Rinse options are available with this cycle.
			Drain & Spin	For draining the basket and spinning water out of the clothes.
		Basket Clean		Use for cleaning the basket of residue and odor. Recommended use of at least once per month.
				NOTE: Never load laundry while using Basket Clean. The laundry may become damaged or contaminated.
				See the Care and Cleaning section.

Stain Removal Guide

The stain Removal Guide feature allows you to indicate what stains are on the garments in your load. This feature can be used with any wash cycle except Sanitize.

To use Stain Removal Guide:

1.Select the wash cycle.

2.Press the Stain Removal Guide button (the button will light up when it is on). Continue to press to select Tomato stain, Wine stain, Grass stain or Dirt stain. The indicator light will show the selected stain.

To select a different stain, press the Stain Removal Guide button until desired stain to be removed is lit. To turn off Stain Removal Guide, press until the light on the button turns off.

NOTE: The Soil and Temperature levels will be changed to match each stain type. Turning off Stain Removal Guide will return the settings to default.

Settings

Individual settings for agitation (Soil), water temperature (Temp), and spin (Spin) can be set from the minimum (lowest in column) to maximum (highest in column). In general, the higher up the column, the more washer energy will be used.

NOTE: Higher Spin speeds typically reduce dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer).

5

Operating instructions.

F

G

Cycle Options

Deep Rinse

Set this option to provide a deep rinse or when manually adding fabric softener to the rinse cycle. NOTE: This option is not allowed for some cycles. When allowed, it may change other settings (e.g. Spin may go to a higher setting) to maximize performance.

Extra Rinse

When you use extra detergent or bleach to clean heavily soiled clothes, use the Extra Rinse option to better remove additional residues. NOTE: This option is not allowed for some cycles.

Soak

This option begins with a brief agitation, soaks for a specified period of time, then moves through the rest of the cycle automatically. Repeated pressing of the Soak button will add 15 minutes, then 30 minutes and then return back to 0 soak minutes.

Pretreat/Bleach

Set this option to add liquid pretreatment - OR- liquid bleach in the next load. Press once to indicate adding pretreatment (light on above button), twice to specify bleach (light on below button), three times to turn off (no light). Pretreatment or bleach will be added at the optimal time during the wash cycle (differs for pretreatment or bleach).

NOTE: Do NOT use pretreatment and bleach in the same load. If you forget to dispense (did not press button once or twice), you can flush out the dispenser by pouring water into the compartment and running a Quick Rinse cycle to remove from the basket.

Delay Wash

When the Delay Wash button is repeatedly pressed, the delay time is set from 1 (01H) to 9 (09H) hours and back to clear (00H) hours. If you press and hold the Delay Wash button for 3 seconds, it will immediately reset.

Time Saver

Reduces overall washer cycle time by optimizing the wash, rinse and spin actions and/or gently raising the wash temperature to get clothes cleaned faster. This option is available on Speedwash, Delicates, Heavy Duty, Jeans, Dark Colors, Whites, Normal/Light Colors and Towels/Sheets cycles.

Efficiency Monitor

The Efficiency Monitor lights will light to indicate that the most efficient settings are on. If you change settings, the number of Efficiency Monitor lights will decrease (or increase) to indicate decreased (or increased) energy efficiency settings.

Additional Options

My Cycle Settings

As the cycle selector knob is turned, the Soil, Temp and Spin settings change to automatic pre-set default settings. If you desire a different setting, select the desired options or changes to cycle settings. Press and hold the My Cycle Settings button for 3 seconds, the washer will save these settings for that cycle and the My Cycle Settings button will light when active. In the future, when you turn the selector knob to that cycle, your settings will be automatically recalled. To temporarily (i.e. for this load) return to the pre-set default settings, press the My Cycle Settings button for 1/2 second. The button light will turn off and the options will change back to these defaults. To make these default settings permanent, hold the My Cycle Settings button again for 3 seconds to make them your preferred settings (the button light will turn back on). NOTE: My Cycle Settings includes Stain Removal Guide but NOT Delay Wash or Volume.

Volume

To adjust the volume of the unit, press the Volume button to select the desired level. There are four sound levels including OFF. NOTE: The volume selected is for both the buttons and the end of cycle sound.

Basket Light

The basket light will turn on when the Basket Light button is pressed, the lid is lifted, or the cycle knob is turned. It will stay on for 5 minutes or until the Basket Light button or Power button is pressed.

Lock Controls

You can lock the controls to prevent any selections from being made. Or you can lock the controls after you have started a cycle. Children cannot accidentally start the washer by touching buttons with this option selected.

To lock/unlock the washer controls, press and hold the Lock Controls button for 3 seconds. The Locked Controls icon will light up when it is on.

NOTE: The Power button can still be used when the machine is locked.

Automatic Load Sensing

This provides the correct amount of water suited to the size and type of load placed in the unit. The washer will not fill with water during automatic load sensing if the lid is open. When the lid is closed the machine is able to begin filling with water in order to sense the load size.

NOTE: This is a high efficiency washing machine with Infusor wash action. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal for an Infusor-equipped washer.

Example Load

Clothes Level

Water Level

6

About washer features.

GEAppliances.com

Laundry Additives

All additives – detergent, fabric softener, and pretreatments (e.g. OxiClean®) are added in the front corners. Your option selections will determine when each additive is automatically dispensed at its optimal time in the wash or rinse cycle.

Pretreatment or

Liquid Bleach Compartment

DO NOT put detergent packets in dispenser

compartments. Laundry detergent packets should only be added directly to the wash basket following the manufacturer’s directions.

Single Use Pretreatment or Liquid Bleach

To add either liquid pretreatment or liquid bleach to the next load, pour only one of them in the left rear compartment and press the Pretreat/Bleach button either once to light the pretreat light (above button) or twice to light the bleach light (below button). The liquid will be added at the optimal time (pretreatment - early or bleach – late) in the wash cycle.

Pretreatment option

1Check clothing care labels for special instructions.

2Measure liquid pretreatment carefully, following instructions on the bottle.

3Before starting the washer, pour measured amount of pretreatment directly into the compartment.

Bleach option

The water fill dilutes liquid

chlorine bleach as the washer fills for the wash cycle.

1Check clothing care labels for special instructions.

2Measure liquid bleach carefully, following instructions on the bottle.

Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.

Do not pour powdered bleach into bleach compartment.

3Before starting the washer, pour measured amount of bleach directly into bleach compartment. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent.

Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.

Single Use

Softener

Single Use Softener

To add liquid fabric softener to the next load, press the Deep Rinse button and pour the softener into the left center opening. The liquid will be added at the optimum time in the rinse cycle.

NOTE: If using delay mode, add liquid softener to the dispenser and then fill the dispenser to the MAX fill level with water.

DO NOT put detergent packets in dispenser compartments. Laundry

detergent packets should only be added directly to the wash basket following the manufacturer’s directions.

Single Use Wash Detergent Dispenser

To manually add either powder or liquid detergent to the next wash cycle, pour it in the left front opening. Most detergent will immediately enter the basket. The washer will flush water through this opening just prior to the fill cycle to add any detergent that did not fall into the basket.

DO NOT put detergent packets in dispenser compartments. Laundry

detergent packets should only be added directly to the wash basket following the manufacturer’s directions.

Single Wash Detergent Dispenser

7

Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering.

Proper Use of Detergent

Using too little or too much detergent is a common cause of laundry problems.

Use less detergent if you have soft water, a smaller load or a lightly soiled load.

For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade.

GE recommends the use of High Efficiency detergents
such as	in your energy efficient washer.
HE detergents are formulated to work with low
water wash and rinse systems. HE detergents reduce
the oversudsing problems commonly associated with
regular detergents.
When using high efficiency or concentrated detergents,
consult the product label to determine amount required
for optimum performance. Excessive detergent will
negatively impact wash performance.

Sorting Wash Loads
Sort by color (whites, lights, colors), soil level,	and whether the fabric produces lint (terry cloth,
fabric type (sturdy cottons, easy care, delicates)	chenille) or collects lint (velveteen, corduroy).

WARNING - Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable liquids. No washer can completely remove oil.

Do not dry anything that has ever had any type of oil on it (including cooking oils). Doing so so can result in death, explosion, or fire.

Loading the Washer

Load dry items loosely in the washer basket.

For best results on small loads, load items evenly and loosely around the outside of the basket.

For best results on medium and large loads, load items evenly and loosely around the outside of the basket, filling in the center to result in an even load across the full width of the basket.

Do not place large items such as sheets, blankets and towels across the infusor. Load them around the outside of the basket.

Do not put lawn or sofa cushions into the washer as they are too big to move. Remove outer covers and ONLY wash them.

To add items after washer has started, press Unlock Lid, lift the lid and submerge additional items around the outside of the basket. Close lid and press Start to resume.

Average Small Load

Average Medium Load

Average Large Load

Clothes Level

Clothes Level

Clothes Level

For best results on small loads,	For best results on medium and large loads, load items evenly and
load items evenly and loosely	loosely around the outside of the basket, filling in the center to
around the outside of the basket.	result in an even load across the full width of the basket.

8	Washer Basket	Washer Basket
	Small Load	Medium or Large Load

About Appliance Communication.

GEAppliances.com

CleanSpeakTM

This washer can communicate with a compatible dryer (one whose Owner’s Manual contains a CleanSpeak™ description) via a standard Cat-5e Ethernet cable with RJ45 male connectors (not included). This cable may be purchased separately.

Connection points will vary by model

Washer

Dryer

At the end of the wash cycle, the washer sends a signal to the dryer to indicated a preferred dry cycle. When the dryer becomes idle (“End” display times out - orthe door is opened) “CYCLE” will scroll across its cycle time display, its current cycle knob setting LED will be lit, and (if different) a second recommended cycle LED will blink. If “CYCLE” times out, pressing Power will refresh it and the LEDs. If the dryer cycle knob is turned, the solid LED will move accordingly. Pressing the dryer Start will initiate the cycle knob setting (solid LED) and turn off the recommended (blinking LED) if a different cycle is started.

Order on-line at GEApplianceParts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours. In Canada, visit your local GE parts distributor or call 800.661.1616.

Part Number	Accessory
DR07X10005	6’ Cable - CleanSpeak™
	communication
PBX10W00Y0	WiFi ConnectPlus module

WiFi Connect (for customers in the United States)

Your washer is GE WiFi Connect compatible using the optional GE ConnectPlus module. To connect this appliance to the internet you will need to purchase a GE ConnectPlus and attach the module to your appliance through the communication port in the appliance. The GE ConnectPlus will allow your appliance to

communicate with your smartphone for remote appliance monitoring, control and notifications.

Please visit www.GEAppliances.com/connect to learn more about connected appliance features, to learn what connected appliance app’s will work with your smartphone and to learn where you can purchase a GE ConnectPlus.

WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity, please call 800-GE-CARES.

9

Care and cleaning of the washer.

Pour into the washer basket

Cleaning the Interior of the Washer

To clean the interior of the washer, select the Basket Clean feature on the control panel. This Basket Clean cycle should be performed, at a minimum, once per month. This cycle will use more water, in addition to bleach, to control the rate at which soils and detergents may accumulate in your washer.

NOTE: Read the instructions below completely before starting the Basket Clean cycle.

1.Remove any garments or objects from the washer and ensure the washer basket is empty.

2.Open the washer lid and pour one cup or 250 ml of liquid bleach or other washing machine cleaner into the basket.

3.Close the lid and select the Basket Clean cycle. Push the Start button.

4.When the Basket Clean cycle is working, the display will show the estimated cycle time remaining. The cycle will complete in about 90 minutes. Do not interrupt the cycle.

Basket Clean may be interrupted by pressing the Start button in between cycles. A power outage in the house might also interrupt the cycle. When the power supply is back, the Basket Clean cycle resumes where it had stopped. When interrupted, be sure to run a complete Basket Clean cycle before using the washer. If the Power button is pressed during Basket Clean, the cycle will be lost.

IMPORTANT:

Run Basket Clean with 1 Cup (250 ml) of bleach once a month.

After the completion of a Basket Clean cycle, the interior of your washer may have a bleach smell.

It is recommended to run a light color load after the Basket Clean cycle.

10

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service.

WATER Possible Causes What To Do

GEAppliances.com

Short spray and delay after pushing the Start button

Lid was opened and closed between cycle selection and start

•This is normal. See FUNCTIONALITY CHECK in the Safety Instructions section.

Water level seems low	This is normal	• Water may not cover the top level of the clothes.
		This is normal for this high efficiency washer.
Banging sound during	Drain stand pipe is too low	• The drain hose must exceed 32” height at some point between
drain		the washer back and the drain pipe.
Too many suds	Soft water	• Try less detergent.
	Too much detergent	• Measure your detergent carefully. Use less soap if you have
		soft water, a smaller load or a lightly soiled load.
	Type of detergent	• Switch to High Efficiency detergent such as	.
Water leaks	Type of detergent	• Switch to High Efficiency detergent such as	.
	Using too much detergent	• Use less detergent. Use less soap if you have soft water,
	in washer	a smaller load or a lightly soiled load.
	Fill hoses or drain hose is	• Make sure hose connections are tight at faucets and
	improperly connected	rubber washers are installed. Make sure end of drain hose
		is correctly inserted in and secured to drain facility.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose rubs on wall	• Make sure drain hose does not make contact with the wall.
		May cause excessive wear on the hose.
	Constant water pressure	• Tighten hoses at the faucets.
	to the fill hoses at the	• Check condition of the fill hoses; they should be replaced
	water source	every 5 years.
Water temperature	Cooler water temperatures	• New laundry detergents have been formulated to work
seems incorrect	provide improved energy	with cooler water temperatures without affecting wash
	efficiency	performance.
	Water supply is turned off	• Turn both hot and cold faucets fully on and make sure hoses
	or improperly connected	are connected to correct faucets. NOTE: Water valves are marked
		“H” and “C” and internal valve screens are color coded.
	Water valve screens are	• Turn off the water source and remove the water connection
	stopped up	hoses from the upper back of the washer. Use a brush or
		toothpick to clean the screens in the machine. Reconnect
		the hoses and turn the water back on.
	Cool/Cold Water when	• This is normal. The washer senses water temperature and
	selecting Hot	optimizes for best results. Cold water is added periodically
		when hot is selected.
	House water heater is	• Make sure house water heater is delivering water at
	not set properly	120°F–140°F (48°C–60°C).
Water pumped out before	Lid lifted or cycle was put in	• Reset cycle.
cycle is complete	pause for over 8 hours
Water won’t drain	Drain hose is kinked or	• Straighten drain hose and make sure washer is not sitting on it.
	improperly connected	• Top of drain outlet should be less than 6 ft (1.8 m)
		above floor.
Washer pauses at the	This is normal	• The washer is sensing the load.
beginning of cycles
Washer pauses during	The Soak Option	• This is normal. The washer alternates between agitate and
wash cycle	was chosen	soak during these cycles to get your clothes cleaner with
		less wear.
Washer pauses during	This is normal	• The washer may pause during the spin cycle to remove
spin cycle		soapy water more efficiently.	11

Before you call for service…

OPERATION	Possible Causes	What To Do
Washer does not fill	This is normal	• The lid must be closed for washer to fill or operate.
when lid is open
Washer won’t operate	Washer is unplugged	• Make sure cord is plugged securely into a working outlet.
	Water supply is turned off	• Turn both hot and cold faucets fully on.
	Controls are not set properly	• Check controls.

/LGLVRSHQ³VDIHW\IHDWXUH prevents agitation and spinning when lid is up

• Close lid and press Start.

	Circuit breaker/fuse is	• Check house circuit breakers/fuses. Replace fuses or
	tripped/blown	reset breaker. Washer should have a separate outlet.
	Electronics need to be reset	• Unplug washer, wait 2 minutes, plug back in and press Start.
	Start was not pressed	• Press Start.
	Lid magnet missing	• Call for service.
Dispenser not dispensing	Laundry detergent packet	• Laundry detergent packets should not be used in the dispensers.
properly	placed in dispenser	They should only be added directly to the wash basket following the
		manufacturer’s directions.
Unexplained time and/or	Changing options	• This is normal. Several options will change other options to
settings changes		maximize washer performance.

Movement inside machine	Shifting mechanism is
when shut off	disengaging the motor

•When the machine is manually turned off, the shifter will disengage the motor before completely shutting down.

If lid is raised before the motor is disengaged, it will resume when lid is closed.

	Basket seems loose	Basket moves or rotates freely	• Washer basket does not have a traditional brake. Basket will
			move freely. This is normal.
	PERFORMANCE	Possible Causes	What To Do
	Clothes too wet	Incorrect cycle selected.	• Make sure the cycle selected matches the load you are
			washing. Some fabrics will feel wetter when rinsed with cold water.
	Blinking Spin light or Spin	Out of balance condition	• Allow cycle to continue and finish.
	light on at end of cycle	has been detected	If load is wet at the end of the cycle, even out load and run a
			Drain & Spin cycle.
	Colored spots	Incorrect use of fabric	• Check fabric softener package for instructions and follow
		softener	directions for using dispenser.
			• Make sure you have selected the Deep Rinse option.
			• Pretreat stain and rewash using Quick Rinse cycle before drying.
		Dye transfer	• Sort whites or lightly colored items from dark colors.
	Grayed or yellowed	Detergent amount	• Be sure to follow detergent manufacturer’s directions.
	clothes
		Hard water	• Use a water conditioner or install a water softener.
		Water is not hot enough	• Make sure water heater is delivering water at
			120°F–140°F (48°C–60°C).
		Washer is overloaded	• Loosely load clothes no higher than the top row of holes in the washer
			basket. For best results, load items around the outside of the basket.
		Dye transfer	• Sort clothes by color. If fabric label states wash separately,
			unstable dyes may be indicated.

Lint or residue on clothes

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Clothes are air or line dried	• If you do not dry your clothes with a clothes dryer, your
	clothes may retain more lint.
Incorrect sorting	• Separate lint producers from lint collectors.
Washing too long	• Wash small loads for a shorter time than larger loads.
Detergent not dissolving	• Rewash using Quick Rinse cycle with Extra Rinse option.
	• Try a liquid detergent.
	• Use warmer water temperature.
Overloading	• Loosely load clothes in the washer basket. For best results, load
	items around the outside of the basket.
Incorrect use of fabric	• Check fabric softener package for instructions
softener	and follow directions for using dispenser.
	• Make sure you have selected the Deep Rinse option.

		GEAppliances.com
PERFORMANCE (cont.)	Possible Causes	What To Do
Pilling	Result of normal wear on poly- • While this is not caused by the washer, you can slow the
	cotton blends and fuzzy fabrics pilling process by washing garments inside out.

Snags, holes, tears, rips	Pins, snaps, hooks, sharp
or excessive wear	buttons, belt buckles,
	zippers and sharp objects
	left in pockets

•Fasten snaps, hooks, buttons and zippers.

•Remove loose items like pins, objects in pockets and sharp buttons.

•Turn knits (which snag easily) inside out.

	Undiluted chlorine bleach	• Check bleach package instructions for proper amount.
		• Never add undiluted bleach to wash or allow clothes to
		come in contact with undiluted bleach.
	Chemicals like hair bleach or • Rinse items that may have chemicals on them before
	dye, permanent wave solution washing. Use Quick Rinse cycle with Extra Rinse option.
Wrinkling	Incorrect wash and	• Match Cycle selection to the type of fabric you are washing
	dry cycles	(especially for easy care loads).
	Improper sorting	• Avoid mixing heavy items (like work clothes) with light items
		(like blouses).
		• Try a fabric softener.
	Overloading or incorrect	• Loosely load clothes in the washer basket.
	water level
	Repeated washing in	• Wash in warm or cold water.
	water that is too hot

Bleach left in dispenser	Didn’t start or finish cycle
	after adding bleach

•Run either a Basket Clean or a Quick Rinse cycle (with Bleach option) to clean out the dispenser. In the future, make sure to select Bleach option when adding bleach.

SOUNDS	Possible Causes	Reason
Washer seems	This is normal	• The washer is very quiet during portions of the wash cycle.
too quiet
“Metallic clicking”	Shifter mechanism is	• The drive system will engage at the start of agitate and
	engaging or disengaging	disengage when agitate is complete. This occurs multiple
		times during the wash.
Back and forth “swoosh”	Electric motor reversing	• This machine has a drive system that doesn’t use gears.
or light “clicking” sound	direction	This sound is the motor rotating back and forth to clean
during agitate		your laundry.
Quick short agitation	Clothing redistribution	• At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate		to redistribute the load.
“Click” when water	Relay switch	• The relay makes a click sound when activated. The water
stops filling		level activates the relay and stops filling.
“Clicking” behind Control	Automatic Temperature	• Two valves mix cold and hot water. The “clicking” is when either
Panel during fill	Control Valve	valve turns on or off to raise or lower the fill water temperature.
Water flow changes	Automatic Temperature	• Two valves mix cold and hot water. The flow changes when either
during fill	Control Valve	valve turns on or off to raise or lower the fill water temperature.
Motor “whining up” or	Motor ramping up/down	• The motor will speed up incrementally during the spin cycle.
“coasting down” in spin	during spin cycle	When spin is complete, it will coast until it stops.
“Humming”	Water drain pump	• The drain pump will make a humming sound when pumping
		out water after agitation stops and continue until spin is complete.
“Gurgling”	Water drain pump	• When the pump starts drawing in air, It starts to gurgle.
		The washer should then begin spinning and the sound will
		continue until it is done spinning.
Water “swishing”	This is normal	• This washer uses a Infusor wash action. Water swishing while the
		unit is agitating is normal, especially with smaller loads.
Washer is noisy	Washer is uneven	• To level the washer, adjust the leveling legs by rotating the
		individual leg in the proper direction for up or down.

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GE Washer Warranty. (For customers in the United States)

GEAppliances.com

All warranty service provided by our Factory Service Centers,

or an authorized Customer Care® technician. To schedule service, on-line, visit us at GEAppliances.com, or call 800.GE.CARES

(800.432.2737). Please have serial number and model number available when calling for service.

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Factory Service technician the ability to quickly diagnose any issues with your appliance and helps GE improve its products by providing GE with information on your appliance. If you do not want your appliance data to be sent to GE, please advise your technician NOT to submit the data to GE at the time of service.

For The Period Of:	We Will Replace:
One Year	Any factory specified part of the washer which fails due to a defect in materials or workmanship.
From the date of the	During this limited one-year warranty, we will also provide, free of charge, all labor and related
original purchase	service to replace the defective part.
Ten Years	The motor, if it should fail due to a defect in materials or workmanship. During this additional
From the date of the	nine-year limited warranty, you will be responsible for any labor and related service costs.
original purchase

What Is Not Covered:

Service trips to your home to teach you how to use the product.

Improper installation, delivery or maintenance.

Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.

Replacement of house fuses or resetting of circuit breakers.

Products which are not defective or broken, or which are working as described in the Owner’s Manual.

Damage to the product caused by accident, fire, floods or acts of God.

Incidental or consequential damage caused by possible defects with this appliance.

Defects or damage due to operation in freezing temperatures.

Damage caused after delivery.

Product not accessible to provide required service.

(;&/86,21 2) ,03/,(' :$55$17,(6³<RXU VROH DQG H[FOXVLYH UHPHG\ LV SURGXFW UHSDLU DV SURYLGHG LQ WKLV /LPLWHG

Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible

for a trip charge or you may be required to bring the product to an Authorized GE Service location. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

If you need to order replacement parts, we recommend that you only use GE factory specified parts. These parts are designed to work with your appliance and are manufactured and tested to meet GE specifications.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

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GE Washer Warranty. (For customers in Canada)

GEAppliances.ca

All warranty service provided by our Factory Service Centres or an authorized technician. For service, call 1.800.561.3344.

Please have serial number and model number available when calling for service.

Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Factory Service technician the ability to quickly diagnose any issues with your appliance and helps GE improve its products by providing GE with information on your appliance. If you do not want your appliance data to be sent to GE, please advise your technician NOT to submit the data to GE at the time of service.

For The Period Of: We Will Replace:

One Year	Any part of the washer which fails due to a defect in materials or workmanship. During this
From the date of the	limited one-year warranty, GE will also provide, free of charge, all labour and related
original purchase	service costs to replace the defective part.
Ten Years	The motor, if it should fail due to a defect in materials or workmanship. During this additional
From the date of the	nine-year limited warranty, you will be responsible for any labor and related service costs.
original purchase

What Is Not Covered (in Canada):

Service trips to your home to teach you how to use the product.

Improper installation, delivery or maintenance.

Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.

Replacement of house fuses or resetting of circuit breakers.

Products which are not defective or broken, or which are working as described in the Owner’s Manual.

Damage to the product caused by accident, fire, floods or acts of God.

Incidental or consequential damage caused by possible defects with this appliance.

Defects or damage due to operation in freezing temperatures.

Damage after delivery.

Product not accessible to provide required service.

(;&/86,21 2) ,03/,(' :$55$17,(6³<RXU VROH DQG H[FOXVLYH UHPHG\ LV SURGXFW UHSDLU DV SURYLGHG LQ WKLV /LPLWHG

Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. In-home warranty service will be provided in areas where it is available and deemed reasonable by MC Commercial to provide.

Warrantor: MC COMMERCIAL, BURLINGTON, ON, L7R 5B6

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