Franke A800, A800 FM User Manual

A800

Original Operating Instructions

Coffee machine: FCS4050 - Refrigeration unit: FCS4053

Read the operating instructions and the chapter "For your safety" before operating the machine.

Keep the Operating Instructions with the machine and pass them along to the next user if the machine is sold or transferred to a third party.

Dear Customer,

Congratulations on your purchase of an A800. Thank you for your confidence in us.

The A800 is a powerful and space-saving coffee machine that adapts to your needs perfectly. The A800 will enable you to offer high-quality coffee specialties rapidly and individually. Your customers will be impressed.

We hope you enjoy your coffee machine and that it brings you many satisfied customers.

Sincerely, Franke Kaffeemaschinen AG

1 Page

Table of contents

For your safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

Proper use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General safety concerns when using the A800 . . . . . . . . . . . . . . 4

Explanation of symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	6
Symbols from the operating instructions . . . . . . . . . . . . . . . . . .	6
Symbols used in the software . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Depiction of error messages .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..	8
Color code for error messages . . . . . . . . . . . . . . . . . . . . . . . .	8
Scope of delivery and identification . . . . . . . . . . . . . . . . . . . . . . . .	9

Scope of delivery .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 9 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Description of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Coffee machine A800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Components of the A800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 FoamMaster components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Add-on units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 The operating interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Overview of operating modes . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installation and technical data . . . . . . . . . . . . . . . . . . . . . . . . . .	18
Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
Initial commissioning of the A800 . . . . . . . . . . . . . . . . . . . . . .	21
Daily commissioning of the A800 . . . . . . . . . . . . . . . . . . . . . .	21
Filling and emptying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Beans, powder and water . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Milk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Preparing drinks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27

Preparing drinks with Quick Select . . . . . . . . . . . . . . . . . . . . . 27 Preparing drinks with Cash Register . . . . . . . . . . . . . . . . . . . . 28

Preparing drinks with Inspire Me . . . . . . . . . . . . . . . . . . . . . . . 29

Preparing drink with ground coffee . . . . . . . . . . . . . . . . . . . . . 30 Steam dispenser (Autosteam/Autosteam Pro) . . . . . . . . . . . . . . 31

Maintaining the A800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Introduction to the automatic cleaning . . . . . . . . . . . . . . . . . . 32

Cleaning and maintenance plan . . . . . . . . . . . . . . . . . . . . . . . . 33 Rinsing the coffee machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Cleaning the bean hopper and powder container (weekly) . . . . . 36

Clean the brewing unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Cleaning the accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
Introduction to programming . . . . . . . . . . . . . . . . . . . . . . . . .	38
"My Settings" menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	39
"Cleaning and maintenance" menu tree . . . . . . . . . . . . . . . . . . .	39
My Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	40
Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
Individualization and data transfer .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..	47

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Individualization and data transfer . . . . . . . . . . . . . . . . . . . . . 48 Individualization and data transfer menu tree . . . . . . . . . . . . . . 49 Requirements of my image material . . . . . . . . . . . . . . . . . . . . . . 50

Necessary folder structure on the USB stick . . . . . . . . . . . . . 50

Loading or clearing my images . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using my images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Decommissioning and disposal . . . . . . . . . . . . . . . . . . . . . . . . . . .	55
Shut-down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	55
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	56
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	57
Eliminating machine errors . . . . . . . . . . . . . . . . . . . . . . . . . . .	57
Help with problems concerning product quality . . . . . . . . . . . .	58
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	59

For your safety

Both you and the coffee machine are important to us. Therefore, we would like to provide you with detailed safety information. For us, a high degree of safety goes without saying. Protect yourself against residual risks arising from the functions of the machine.

Proper use

The A800 is intended for the commercial preparation of drinks in food services, offices and similar environments. It is designed to process whole coffee beans, ground coffee, powder suitable for automatic devices and fresh milk.

The A800 is intended for the commercial preparation of drinks in accordance with these instructions and the technical data. The coffee machine is intended exclusively for operation in interior rooms.

The machine is not suitable:

•For use out of doors

•for the storage of alcoholic or explosive substances

Refrigeration unit (optional)

Flavor Station (optional, only for A800 FM)

A refrigeration unit is to be used exclusively to keep milk cool while preparing coffee drinks with an A800 coffee machine.

Only use pre-cooled milk (2 - 5 °C or 36 - 41°F). Only use FRANKE clean solution. Other cleaning agents may leave residues in the milk system.

Cup warmer (optional)

The cup warmer is an optional add-on unit for your coffee machine. It is intended only for preheating coffee cups and glasses used when preparing drinks.

The cup warmer is not designed to dry dish towels or other cloths. It is not necessary to cover the cups to warm them.

The Flavor Station is intended exclusively for the automatic conveyance of syrups and other liquid aromas for the preparation of drinks.

The Flavor Station is not designed to pump more viscous fluids such as sauces (e.g. chocolate sauce).

Payment system (optional)

The payment system can be used for various methods of payment. Examples: coins, cards, or mobile payment systems.

Do you have any questions or problems that are not addressed in these instructions? Please do not hesitate to contact Customer Service or your service technician.

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safety your For

Important

•Do not operate the coffee machine or add-on units until you have completely read and understood these instructions.

•Do not use the machine:

•if you are not familiar with its functions.

•if the machine or the connection lines are damaged.

•if the machine has not been cleaned or filled as intended.

•The A800 is intended for use by trained personnel. Each operator of the A800 must have read and understood the instructions. This does not apply to its use in the self-service sector. Self-service machines must always be monitored to protect the users.

•Children under the age of 8 years are not

permitted to use the machine.

•Children or persons who are challenged with respect to physical, sensory or mental abilities must not use the machine except under supervision, nor must they play with the machine.

• Children are not permitted to carry out any cleaning on the machine.

•Have the machine serviced at regular intervals. Regular main-

tenance will ensure the safe operation and high performance of the machine.

General safety concerns when using the A800

! Danger

Risk of death by electrocution!

•Ensure that the power supply cable is not pinched and does not rub against sharp edges.

•Ensure that the machine and power supply cable are not near any hot surfaces such as gas or electric stoves or ovens.

•Never operate a machine that has been damaged or has a damaged power supply cable.

•If the machine power connection cable is damaged, it must be replaced by a power connection cable intended for that purpose.

•If the power connection cable is not permanently attached, contact the service technician.

•If the power connection cable is not permanently attached, order and use a new, original power connection cable. (See section: Original parts).

•If you suspect damage to the machine (for instance, a hot or burning odor), unplug the machine from the outlet and contact your service technician.

•Never open or attempt to repair the machine yourself. The machine contains electrically conductive parts.

•Do not make any modifications to the machine that are not described in the operating instructions.

•Have repairs on electrical parts carried out by service technicians using original spare parts.

•Have service work carried out by authorized persons only. Authorized persons can show the relevant qualification.

yourFor	Page
safety	4

! Warningrnung

Risk of injury

Reaching into the machine may result in abrasions or crushing injuries from interior components.

•Only open the machine when daily work requires it (e.g. to clean the powder system or to empty the grounds container).

•Exercise care and caution when working in an open machine.

•Only service technicians should open the machine for any other reason.

Risk of injury, eye injury and damage to the machine

Objects in the bean hopper, powder container or grinder may splinter and be ejected, leading to damage to the machine or injury.

•Never put anything into the bean hopper, powder container or grinder.

Danger of burns

The coffee and milk dispensers, the hot water dispenser and the steam dispenser become hot.

•Do not touch the outlets or nozzles. The surfaces of the cup warmer are hot.

•Do not touch these surfaces.

Risk of scalding!

During cleaning, hot water and steam are released repeatedly.

•Keep hands away from the outlets and nozzles during cleaning.

When drinks are dispensed, the products themselves pose a risk of scalding.

•Always be careful with hot drinks.

!CautionVorsicht

Danger from spoiled food residue

If the machine is not cleaned regularly, milk and coffee residue may accumulate in the machine, clog the outlets or find its way into drinks.

•Clean the coffee machine and add-on units at least once a day.

•Read the chapter "Care of the A800".

Risk of contamination

When the machine is not in use for extended periods, residue may accumulate.

•Rinse the coffee machine before initial use and when not in use for extended periods (more than 2 days).

!Caution

Danger of irritation with cleaning agents

Cleaning tablets and descaler can lead to irritations.

•Observe the information enclosed with the cleaning agent.

•Observe the notes on the machine during the cleaning process.

•Avoid contact with skin or eyes.

•Wash your hands before your breaks and once you have completed your tasks.

HinweisENote

Damage from water jets

The coffee machine is not protected against water jets.

•Avoid using water jets for cleaning and do not use high-pressure cleaners. Damage to the coffee machine

•Set the machine up out of the reach of children.

•Do not expose the machine to the elements, such as rain, frost or direct sunlight. Danger of tripping over the power supply cable

•Never let the power supply cable hang loose.

Blockage in the powder system caused by incorrect raw materials

•Ensure that the powder and beans are poured into the correct containers. Observe the machine equipment.

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safety your For

Explanation of symbols

So that you can get the most out of your A800, we would like to familiarize you with the symbols used in the Operating Instructions and software. For us, thorough information and open communication go without saying.

Symbols from the Operating Instructions

!Danger

!Warning

!Caution

Note

Danger indicates potentially lifethreatening danger or grave injury.

Warning indicates risk of injury.

Caution directs your attention to a danger of minor injuries.

Note makes you aware of the risk of damaging the machine.

Clean components with the five-step method (see p. 32, 5-step method for removable parts).

01

4

01

4

This symbol indicates tips, shortcuts and additional information.

Describes and illustrates an operating step that you must perform.

Steps on a colored background are optional. They must be performed depending on the model of your machine.

Symbols used in the software

Symbols on the dashboard

Symbol	name	Description
	Franke	Call up Maintenance level
	Servicing/Cleaning	Machine must be cleaned and/or serviced
	Milk	Milk container is empty or not installed correctly
	Coffee bean	bean hopper is empty or not installed correctly
	Grounds container	Grounds container must be emptied
	Product
	brightness	Set brightness
	Info
	Inactive
	Standby	Switch the machine to standby
	Service/Configuration/
	Administration
	Double product	Prepare double drink quantity (double dispensing)
	Cold milk
	Decaffeinated coffee	Selection button for decaffeinated coffee

navigating

Symbol		name	Description
		Cancel button	Cancel preparation
		Start button	Start preparation
		Page backwards/forwards	Scroll through menus with multiple pages.

7 Page symbols of explanation

Depiction of error messages

Highlighted products cannot be prepared.

The illuminated symbol on the dashboard takes you to the error message.

Highlighted products cannot be prepared.

The banderole in the corner takes you to the error message.

			if the entire system is a ected by an error, then the
	Tür o en		error message will appear automatically.
	Personal informieren.
	Schliessen

Color code for error messages

Temporary interruption.

System still fully functional.

System has limited functionality.

Some or all resources are locked.

if a symbol is illuminated on the dashboard, tapping on the symbol will display additional information and instructions.

refer to the Troubleshooting chapter for help if an error occurs.

Explanation	8 page
symbols of

SCOPe OF DelIVeRY AnD IDenTIFICATIOn

The A800 is a powerful coffee machine. Its modern operating concept will help you keep your cool in any situation. listed below are ways to identify your machine and what is included in the standard delivery.

Scope of delivery

			Designation	Item no.
			Cleaning tablets (100 pcs.)	bK328400
			Clean solution	1l301219
			Cleaning brushes	1l301376
			Cleaning brush	1l301160
			Microfiber cloth	1H325974
A800			Key for grind coarseness adjustment	1n330253
			Key for neoperl jet regulator	1H327863
			uSb stick (4 Gb)	1H329064
i
		A600	Original Operating Instructions	1C345726
The configuration of your coffee machine may differ from that shown
in the instructions. Additional accessories may be obtained directly
from your retailer or from FRAnKe Kaffeemaschinen AG in Aarburg,
Switzerland.

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identification and delivery of Scope

Identification

Position of type plates

A800

The type plate is located to the right of the grounds container on the right interior wall of the machine.

Su05 (optional)

The type plate for the Su05 is located in the cooling room.

FS		CW

The type plate for the Flavor Sta-	The type plate for the cup warmer
tion is located in the interior.	is located on the inner side of the
	device at the lower left.

Type key

Coffee machine A800 (FCS4050)

A800	Coffee machine (fully automatic device)
A800 FM	A800 with FoamMaster (cold and hot milk, cold and
	hot milk foam)
3G	number of grinders (max. 3)
2P	number of powder containers (max. 2)
H1	Hot water
S1	Steam wand
S2	Autosteam
S3	Autosteam Pro

Add-on units

Su05, Su12	Refrigeration unti
1C1M	1 coffee machine, 1 milk type
CW	Cup warmer
AC	Payment device
FS	Flavor Station

delivery of Scope	10 Page
identification and

DeSCRIPTIOn OF MACHIne

Congratulations on selecting the A800 for the single-serve coffee experience you have been waiting for. Here you will get to know the components of your coffee machine and learn more about its functions and options.

Coffee machine A800

Introduction

The A800 coffee machine has numerous options. To give you an overview of your machine, a sample configuration is illustrated below. Please note that your coffee machine may look different from the configuration shown here.

bean hopper

lock and unlocking button for the front door

Hot water outlet

Cup sensor (optional)

Drip tray with drip grid (permanently attached)

Powder lid

Powder container

Operator panel

Outlet with automatic height setting

Steam wand (optional)

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machine of Description

Components of the A800

Powder container

Drip tray with drip grid (permanently attached)

external water tank (optional)	Fixed water connection

bean hopper

brewing unit

Grounds container

of Description	12 Page
machine

Components of the refrigeration unit (Su05)

Keys

Milk container

Temperature display

Main switch

Cleaning container

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machine of Description

Add-on units

Refrigeration unit

You can connect the refrigeration unit directly to the A800 to make sure the milk for your coffee beverages stays fresh.

Additional refrigeration units available for the A800:

•SU12/SU12 Twin with 12 l milk container / 2 x 4.5 l milk containers for connecting 2 coffee machines

•UT12/UT12 Twin under-counter refrigeration unit with 12 l milk container/2 x 4.5 l milk containers for connecting 2 coffee machines

•SU05 with 5 l milk container

•UC05 base refrigeration unit with 5 l milk container

•KE200 with 4 l milk container

•Chill & Cup with 5 l milk container and cup warmer

Flavor Station (optional)

Our Flavor Station is available to you as an option for unusual creations. You can use the Flavor Station to extend your offerings with up to three different flavors.

of Description	14 Page
machine

Cup warmer (optional)

To enjoy coffee at its best, you need preheated cups. The cup warmer fits perfectly on your A800.

Payment system (option)

For recording payment data.

The operating interface

Menu elements of the operating interface, using Quick Select as an example

The FRAnKe button is used to switch between Maintenance level and Product level.

Scroll forwards/backwards.

navigation				Switching to energy saver mode
				01			02

					4
To select an option, tap on the	For scrolling, press the arrow			Switch to Maintenance level.		Select Standby button and
respective field.	keys on the right-hand and left-					confirm.
	hand sides of the screen.

To finish energy saver mode, tap on the operating interface.

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machine of Description

Overview of operating modes

Cash Register		Quick Select	Custom mode			Inspire Me
		(optional with Credit Mode)	(Quick Select)
non-self-service		Self-service	Self-service			Self-service

of Description	16 Page
machine

Cash Register is the operating mode for non-self-service utilization.

While your coffee machine is preparing a product, you can already add additional orders.

Structure of the operating interface:

•level 1: Product selection, up to 5 pages Column with the possible options, the production status and the waiting list

•level 2: 4, 9 or 16 product buttons per page

Individual adaptations:

•Display: 2x2, 3x3 or 4x4 products per page

•Depiction: photo-realistic, drawn

The Quick Select operating mode is the standard setting for self-service.

Once your customer has selected a drink, he can adapt it in the second step if product options are activated.

Structure of the operating interface:

•level 1: Product selection, up to 5 pages

•level 2: Drink Selection status, 6, 12 or 20 product buttons per

page, select product options, start preparation (if activated)

Individual adaptations:

•Display: 2x3, 3x4 or 4x5 products per page

•Activate Credit Mode

•Customer-specific positioning of beverages

The Custom Mode mode is the singlecup setting for the self-service sector. Once your customer has selected a drink, he can adapt it in the second step if product options are activated.

Structure of the operating interface:

•level 1: Product selection, up to 5 pages

•level 2: Drink Selection status; 6, 12 or 20 product buttons;

select product options, start preparation (if activated)

Individual adaptations:

•Display: 2x3, 3x4 or 4x5 products per page

•Activate Credit Mode

•Customer-specific positioning of beverages

•Activate customer-specific images

The Inspire Me operating mode is particularly suitable for self-service.

It inspires your customers to find the perfect drink for themselves.

Structure of the operating interface:

•level 1: up to 6 menu cards with prefiltered selection

•level 2: up to 5 pages per menu card

•level 3: 6 or 12 product buttons per page

Individual adaptations:

•Customer-specific positioning of beverages

Cash Register - product selection

Quick Select - product selection

Custom Mode - product selection

Inspire Me - Menu cards

i

The suitable operation mode is dependent on the utilization of your coffee machine, your product range and the preferences of your customers.

Your Service technician will be happy to help you set the appropriate operating mode.

Status Drink Selection (if activated)

Function:

•Product preview

•Display product options

•Start preparation

Product selection

Credit Mode in the Quick Select operating mode

	Credit: 6.00 CHF
Ristretto	Milk coffee	Macchiato
3.00 CHF	4.00 CHF	5.00 CHF			•In the Drink Selection status, you cannot add any drink options with the Credit Mode con-
				i
					figuration.
Macchiato Caramel	Macchiato Vanilla	Milk coffee Vanilla			•You can activate Credit Mode in the My Settings menu under 1 Set Machine, 1.5 Payment.
5.50 CHF	5.50 CHF	4.50 CHF
					Select Activate payment.
Display:

•Product prices

•Credit

•Missing credit

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machine of Description

Installation and technical data

Your A800 must be properly installed so that you can operate it correctly – your service technician will gladly do that for you. You'll have to take care of a few things first. You'll find the requirements for problem-free enjoyment of your coffee machine here.

Preparations

•The power connection for the coffee machine must be protected by a ground fault circuit interrupter (FI).

•Each terminal of the power supply must be able to be interrupted by a switch.

•The fixed water connection must have a water shut-off with a check valve and filter that can be inspected and must meet the requirements of the technical data.

•The fixed water connection to your coffee machine must be done using the hose set that is supplied with it. Do not use any other water hoses that happen to be present.

Installation

You must have completed these preparations before one of our Service technicians can install the coffee machine for you.

Your Service technician will install your coffee machine and carry out the initial commissioning. The technician will walk you through the basic functions.

Capacities in accordance with DIN 18873-2

Hourly capacity	A800 2-step	A800 FM
Cups/h (double dispensing)
Espresso	160	160
Café crème	130	130
Americano / Long Black	130	130
Brewed coffee	130	130
Cappuccino	-	160
Latte macchiato	-	130
Hot chocolate	140	140
Hot water (200 ml)	200	200

A800 technical data (FCS4050)

Bean hopper	1.2 kg per grinder
Powder container	1.2 kg (may differ from this, depending on the powder used)
Grounds container	60 - 110 cakes, depending on the grind quantity (optional: coffee ground chute)
Boiler	Coffee: 0.9 l; 2.5 kW (at 230 V); 800 kPa operating pressure (8 bar)
	Hot water: 0.9 l; 2.5 kW (at 230 V) 800 kPa operating pressure (8 bar)
	Steam: 0.9 l; 2.5 kW (at 230 V); 100 kPa operating pressure (1 bar)
Noise emission	< 70 dB
Weight	Approx. 58 kg without packaging; Approx. 64 kg with packaging
Fixed water connection	G  3/8" outside thread
Water pipeline pressure	36 – 800 kPa (0.36 – 8.0 bar)
Water shut-off	With check valve and filter
Water hardness	Max. 70 mg CaO/1 l water (7 dH, 13 °fH)
Ideal pH value	7
Funnel	d = 50 mm (2") with siphon
Drain line	dmin = 1"
Ambient conditions	Humidity: max. 80%
	Ambient temperature: 10  - 32 ° C
				Mains connection
				cable order number
Electrical connection	EU	380 – 415 V/50 –60 Hz 3L N PE 6.7 kW – 7.9 kW		1T310484
(see type plate)		220 – 240 V/50 –60 Hz 1L N PE 2.6 kW – 3.0 kW		1T311777
		220 – 240 V/50 –60 Hz 1L N PE 4.4 kW – 5.2 kW		10300537
		220 – 240 V/50 –60 Hz 3L PE  5.6 kW – 7.9 kW		1H327909
	USA	220 – 240 V/ 60 Hz  2L PE  4.5 kW – 6.3 kW		1T310650
	JP	200 - 220 V / 50 –60 Hz	2L PE  4.5 - 6.3 kW	10300537
		200 - 220 V / 50 –60 Hz	3L PE  6.8 - 9.6 kW	10300817
	China	380  V/ 50  Hz  3L N PE 6.7 kW		1T310484