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Copyright and License
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.
This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015-4010
USA
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.
HP supports lawful use of technology and does not endorse or encourage the use of our
products for purposes other than those permitted by copyright law.
The information in this document is subject to change without notice.
Understanding hard disk drive space
The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows® operating system preinstalled may appear to be smaller than the size stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system.
In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised.
Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the System Recovery information.
Note about systems configured with 4 GB of memory
For computers with a 32 bit operating system, all memory above 3 GB may not be available because of system resource requirements.
This limitation is not limited to HP and Compaq systems. The memory above 3 GB is used for system resources.
Confirming total memory
The system BIOS displays the full 4 GB of installed memory.
1. Turn on the PC.
2. Press F10. The BIOS menu is displayed. Confirm the Total Installed Memory.
Table of contents |
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1 Getting information ..................................................................................................... |
1 |
Safety information ........................................................................................... |
2 |
2 Setting up your computer .......................................................................................... |
3 |
Protecting your computer ................................................................................ |
4 |
Connecting to the Internet .............................................................................. |
5 |
Transferring files and settings to your new computer ..................................... |
6 |
3 Troubleshooting and maintenance ........................................................................... |
6 |
Computer does not start ................................................................................. |
7 |
Power .............................................................................................................. |
8 |
Display (monitor) ............................................................................................. |
8 |
Keyboard and mouse (with cable) ................................................................ |
10 |
Keyboard and mouse (wireless) ................................................................... |
11 |
Speakers and sound ..................................................................................... |
12 |
Internet access ............................................................................................. |
12 |
Software troubleshooting .............................................................................. |
13 |
Maintenance ................................................................................................. |
16 |
System recovery ........................................................................................... |
18 |
4 Customer care ........................................................................................................... |
23 |
Product information ....................................................................................... |
23 |
Support information ...................................................................................... |
24 |
Warranty print on demand statement ........................................................... |
26 |
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1 Getting information
Type of information |
Where to find |
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● Set up your computer. |
Setup poster included with your computer. |
●See how-to videos about using the features of your computer.
Visit http://www.hp.com/supportvideos (English only)
● |
Use the computer. |
Getting Started (this guide) |
●Connect to the Internet.
●Recover factory settings.
●Learn how to use the Microsoft Windows 7 operating system.
●Find Windows 7 password information.
●Troubleshoot the most common computer hardware and software issues.
●Find links to driver updates.
●Read frequently asked questions.
Help and Support
Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7.
Windows 7 troubleshooting tools
1.Click Start, click Control Panel, and then click System and Security.
2.Under Action Center, click Find and fix problems (troubleshooting).
● |
Find electronic user guides |
HP Support website: http://www.hp.com/support |
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and specifications for your |
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computer model. |
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●Order parts and find additional troubleshooting help.
●Upgrade or replace components of your computer.
Upgrading and Servicing Guide
Click Start, click All Programs, and then click HP User Manuals.
If the guide is not available there, visit http://www.hp.com/support
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1 |
Type of information |
Where to find |
●Find computer warranty information.
●Get technical support.
Limited Warranty and Support Guide or the Warranty and Support Information included with your computer.
Or
Click Start, click All Programs, and then click HP User Manuals.
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Get up-to-date information |
http://www.hp.com/support/consumer-forum |
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and help from the Windows |
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community. |
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● Connect to a TV. |
Watching and Recording TV |
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Click Start, click All Programs, and then click HP User Manuals. |
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If the guide is not available there, visit http://www.hp.com/support |
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● Get special utilities for |
PC Help & Tools folder |
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computer owners. |
Click Start, click All Programs, and then click PC Help & Tools. |
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Maintain your computer. |
HP Support Assistant — Maintains your computer performance and |
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resolve problems faster by using automated updates, on-board |
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diagnostics, and guided assistance. |
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Click Start, click All Programs, click HP, and then click HP Support |
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Assistant. |
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● Find safety and regulatory |
Safety & Regulatory Information |
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notices. |
Click Start, click All Programs, and then click HP User Manuals or visit |
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http://www.hp.com/ergo. |
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Find ergonomic information. |
Safety & Comfort Guide |
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Click Start, click All Programs, and then click HP User Manuals or visit |
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http://www.hp.com/ergo. |
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Safety information
For more information, refer to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, All Programs, and then click HP User Manuals.
2 Chapter 1 Getting information |
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WARNING! To reduce the risk of electrical shock or damage to your equipment:
•Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.
•Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
•Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
•Disconnect power from the equipment by unplugging the power cord from the electrical outlet. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.
•The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.
WARNING! The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving the computer.
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is located on the web at http://www.hp.com/ergo.
2 Setting up your computer
NOTE: Some features might not be available on systems that are shipped 
without a version of Microsoft Windows.
1.Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.
2.Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.
3.Download and install operating system updates.
a.Find out what operating system and version your computer is currently running.
(Click Start > Control Panel and double-click System. The operating system and version are shown under Windows edition.)
b.Open your internet browser and go to http://www.hp.com/support.
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Safety information 3 |
c.Select your country and language, if necessary, and click Support & Drivers.
d.Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter.
e.If necessary, select your computer model from Product search results.
f.Select your computer operating system.
g.Click Download next to each update you wish to download.
h.Follow the on-screen instructions to install each downloaded update.
4.Look in the computer box for additional printed details or updates.
5.Read the Safety and Regulatory Information document in the HP User Manuals folder.
6.Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo.
Protecting your computer
Computer risk |
Computer feature |
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Unauthorized use of the |
User password |
computer or user account |
A password is a group of characters that you choose to secure computer |
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information. |
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Unauthorized access to |
Administrator password |
Setup Utility, BIOS settings, |
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and other system |
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identification information |
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Computer viruses |
Antivirus software |
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The free trial antivirus software that is preinstalled on your computer can detect |
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most viruses, remove them, and, in most cases, repair damage caused by |
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viruses. For protection against new viruses beyond the trial period, purchase an |
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extended update service. |
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4 Chapter 2 Setting up your computer |
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Computer risk |
Computer feature |
Unauthorized access to data and ongoing threats to the computer
Firewall software
●Windows 7 includes firewall software preinstalled on the computer.
●The antivirus software, which is preinstalled on the computer, includes firewall software.
Windows 7 critical security updates
Microsoft continually updates the Windows 7 operating system.
After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.
NOTE: Use only licensed original software. Installing copied software could
result in an unstable installation, infect the computer with a virus, or be illegal.
Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.
Connecting to the Internet
Steps to connect to the Internet:
1.Connect the hardware as shown on the setup poster.
2.Get Internet service.
●Sign up with an Internet Service Provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP.
●If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services:
a.Click Start, click All Programs, click Online Services, and then click Get Online.
b.Follow the on-screen instructions to select an ISP and set up Internet service.
NOTE: Online Services provides a list of ISPs; however, you 
might choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP.
3.Using your Internet connection through your ISP, open a web browser and browse the Internet.
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Connecting to the Internet 5 |
NOTE: If you have issues connecting to the Internet, see Internet access 
on page 12.
Transferring files and settings to your new computer
You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer software.
NOTE: The Easy Transfer Cable is sold separately. A standard USB cable 
does not work.
To transfer your files and settings:
1.Click Start, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer.
2.Follow the on-screen instructions in the Windows Easy Transfer wizard to transfer your files to your new computer.
NOTE: Some features might not be available on systems that are shipped 
without a version of Microsoft Windows.
3 Troubleshooting and maintenance
Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see Getting information on page 1.
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Chapter 3 Troubleshooting and maintenance |
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Computer does not start
Symptom |
Possible solution |
Error message: Hard disk drive error.
Restart the computer.
1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.
3.If Windows opens, immediately back up all important data to a backup hard disk drive.
4.Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced.
Computer will not |
Ensure that the cables connecting the computer to the external power source are plugged |
turn on or start. |
in properly. When the cables connecting the computer to the external power source are |
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plugged in properly, and the wall outlet is functioning, the green power supply light on the |
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back of the computer should be on; if it is not, contact Support. |
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If the display (monitor) is blank, the monitor might not be properly connected. Connect the |
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monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 8. |
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Test the wall outlet by connecting a different electrical device to it. |
Computer seems to be locked up and is not responding.
Use the Windows Task Manager to close any programs not responding, or restart the computer:
1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.Click Start Task Manager.
3.Select the program that is not responding, and then click End Task.
If closing programs does not work, restart the computer:
1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.
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Computer does not start 7 |
Power
Symptom |
Possible solution |
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Error message: |
When drive activity stops, remove the disc and press the spacebar on the keyboard. The |
Invalid system |
computer should start up. |
disk or Non- |
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System disk or |
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Disk error. |
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Computer does |
Press and hold the Power button until the computer turns off. Check Power Settings. |
not turn off when |
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the Power button |
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is pressed. |
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Computer shuts down automatically.
●The computer might be in an exceedingly hot environment. Let it cool down.
●Ensure that computer air vents are not blocked and that the internal fan is running — see Keeping the computer free of dust, dirt, and heat under Maintenance
on page 16. (Your computer might not have an internal fan.)
Display (monitor)
Symptom |
Possible solution |
Screen is blank, and monitor power light is not lit.
Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the Power button on the monitor.
Screen is blank. |
Press the space bar on the keyboard or move the mouse to make the screen display |
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visible again. |
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Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep |
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mode. |
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Press the Power button to turn on the computer. |
Inspect the monitor video connector for bent pins:
●If any of the pins are bent, replace the monitor connector cable.
●If no pins are bent, reconnect the monitor connector cable to the computer.
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Chapter 3 Troubleshooting and maintenance |
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Symptom |
Possible solution |
Images on the screen are too large or too small, or the images are fuzzy.
Adjust the monitor resolution setting in Windows 7:
1.Click Start, and then click Control Panel.
2.Under Appearance and Personalization, click Adjust Screen Resolution.
3.Adjust resolution as necessary, and then click Apply.
NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.
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Display (monitor) 9 |
Keyboard and mouse (with cable)
Symptom |
Possible solution |
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Keyboard |
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of |
commands and |
your computer, and then restart your computer. |
typing are not |
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recognized by the |
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computer. |
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Mouse (with cable) does not work or is not detected.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.
Cursor does not move using the arrow keys on the number keypad.
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number keypad can be used.
Cursor does not respond to mouse movement.
Use the keyboard to save changes in all open programs, and then restart your computer:
1.Press the Alt+Tab keys simultaneously to navigate to an open program.
2.Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is the keyboard shortcut for Save on most—not all—programs).
3.Repeat step 1 and step 2 to save changes in all open programs.
4.After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu.
5.Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut Down, and then press Enter.
6.After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer.
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Keyboard and mouse (wireless)
Symptom |
Possible solution |
Wireless keyboard or mouse does not work or is not detected.
●Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization.
●Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.
●Replace the batteries in the keyboard and mouse.
●Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your models might vary. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices.
1.Unplug the receiver from a USB connector on the computer, and then reconnect it. Your computer model might have a connector dedicated to the receiver. If you have a choice, use a USB connector on the front of the computer.
2.Check that the mouse is on (A), and push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver connection session times out after 60 seconds. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for response on the screen.
B
A
3.After the mouse connection is established, continue by using the steps that follow to repeat the procedure for the keyboard.
4.Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing.
B
A
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Keyboard and mouse (wireless) 11 |
Speakers and sound
Symptom |
Possible solution |
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Volume is very |
Ensure that you connected the speakers to the Audio Out (lime green) connector on the back |
low or |
of the computer. (Additional audio connectors are used for multiple-channel speakers.) |
unsatisfactory. |
Detached non-powered speakers (speakers without a separate power source, such as |
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batteries or a power cord) do not produce satisfactory sound. Replace the non-powered |
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speakers with powered speakers. |
No sound is produced.
For Windows 7:
1.Click Start, click Control Panel, click Action Center, and then click Troubleshooting.
2.Under Hardware and Sound, click Troubleshoot and audio playback.
If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. Refer to the Setup Poster to connect analog speakers.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is enabled and that the volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers are connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Symptom |
Possible solution |
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Internet programs |
Log in to your ISP, and start the desired program. |
do not start |
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automatically. |
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Chapter 3 Troubleshooting and maintenance |
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Symptom |
Possible solution |
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I cannot connect |
For Windows 7: |
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to the Internet. |
1. |
Click Start, click Control Panel, click Action Center, and then click |
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Troubleshooting. |
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2. |
Under Network and Internet, click Connect to the Internet. |
Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1.Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center.
2.In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
Software troubleshooting
To repair software problems, try these methods:
●Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.
●Update the drivers (see Updating device drivers, following).
●Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). — Restores your computer to a configuration that was in use before the software was installed.
●Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.
●System Recovery (see System recovery on page 18) — Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you have created.
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Software troubleshooting 13 |
Updating device |
Complete the following procedure to update a driver, or to revert to an earlier version of the |
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drivers |
driver if the new one does not solve your problem: |
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1. |
Click Start. |
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2. |
Type Device Manager into the Start Search box, and then click Device Manager |
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to open the Device Manager window. |
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3. |
Click the plus sign (+) to expand the type of device you want to update or rollback. |
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(For example, DVD/CD-ROM drives). |
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4. |
Double-click the specific item (for example, HP DVD Writer 640b). |
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5. |
Click the Driver tab. |
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6. |
To update a driver, click Update Driver, and then follow the on-screen instructions. |
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Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow |
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the on-screen instructions. |
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Microsoft System |
If you have a problem that might be due to software that was installed on your computer, |
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Restore |
use System Restore to return the computer to a previous restore point. You can also set |
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restore points manually. |
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NOTE: Always use this System Restore procedure before you use the System Recovery program.
Some features might not be available on systems that are shipped without a version of
Microsoft Windows.
To start a System Restore:
1.Close all open programs.
2.Click Start, right-click Computer, and then click Properties.
3.Click System protection, System Restore, click Next, and then follow the on-screen instructions.
To add restore points manually:
1.Close all open programs.
2.Click Start, right-click Computer, click Properties, and then click System protection.
3.Under Protection Settings, select the disk for which you want to create a restore point.
4.Click Create, and then follow the on-screen instructions.
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Chapter 3 Troubleshooting and maintenance |
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Software program and hardware driver reinstallation
If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using the Recovery Manager program (select models only).
NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from where you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager.
NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows.
To check the list of installable programs in the Recovery Manager:
1.Click Start, All Programs, Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue.
2.Under I need help immediately, click Software Program Reinstallation.
3.Click Next at the Welcome screen. A list of programs opens. Check whether your program is there.
To reinstall a program using the Recovery Manager:
1.Click Start, click All Programs, click Recovery Manager. and then click Recovery Manager.
2.Click Software Program Reinstallation, and then click Next at the Welcome screen.
3.Choose the program you want to install, click Next, and follow the on-screen instructions.
4.When you have finished reinstalling, restart the computer. Do not skip this last step. You must restart the computer after recovering software programs or hardware drivers.
To uninstall a program:
1.Close all software programs and folders.
2.Uninstall the damaged program:
a.Click Start, and then click Control Panel.
b.Under Programs, click Uninstall a program.
c.Select the program you want to remove, and then click Uninstall.
d.Click Yes if you want to continue with the uninstall process.
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Software troubleshooting 15 |
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