Cisco DPC3941 Manual

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Cisco Model DPC3941 DOCSIS

3.0 16x4 Wireless Residential

Voice Gateway

User Guide

Please Read

Important

Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.

Notices

Trademark Acknowledgments

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance.

Other third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Publication Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent.

Disclaimer

The maximum performance for wireless is derived from IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network capacity, data throughput rate, range and coverage. Performance depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction, operating system used, mix of wireless products used, interference and other adverse conditions.

Software and Firmware Use

The software described in this document is protected by copyright law and furnished to you under a license agreement. You may only use or copy this software in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware, or any portion of it, without our express written consent is prohibited.

Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

Contents
IMPORTANT SAFETY INSTRUCTIONS	v
United States FCC Compliance	x
About This Guide	xii
Chapter 1 Introducing the DOCSIS Wireless Residential Voice
Gateway	1
Introduction ..............................................................................................................................	2
What's In the Carton? ..............................................................................................................	4
Front Panel Description ..........................................................................................................	5
Top Panel Description.............................................................................................................	7
Bottom Panel Description .......................................................................................................	8
Back Panel Description............................................................................................................	9
Chapter 2 Installing the DOCSIS Wireless Residential Voice
Gateway	11
Installation Preparations.......................................................................................................	12
Install the Wireless Residential Voice Gateway ................................................................	19
Configure Wireless Settings .................................................................................................	22
MoCA Installation Guidelines .............................................................................................	31
Chapter 3 Operation of Front Panel Indicators	35
Initial Power Up, Calibration, and Registration (AC Power applied) ...........................	36
Normal Operations (AC Power Applied) ..........................................................................	38
Special Conditions .................................................................................................................	39
Chapter 4 Maintaining the Battery	41
Location of the Battery ..........................................................................................................	42
Battery Maintenance..............................................................................................................	43

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Contents

Chapter 5 Troubleshooting the DOCSIS Wireless Residential
Voice Gateway	45
Frequently Asked Questions................................................................................................	46
Common Troubleshooting Issues........................................................................................	52
Tips for Improved Performance ..........................................................................................	54
Chapter 6 Customer Information	55

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IMPORTANT SAFETY INSTRUCTIONS

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

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IMPORTANT SAFETY INSTRUCTIONS

Outdoor Grounding System

If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges.

Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following information:

Grounding of the mast and supporting structure

Grounding the lead-in wire to an antenna discharge unit

Size of the grounding conductors

Location of the antenna-discharge unit

Connection to grounding electrodes

Requirements for the grounding electrodes (see the following antenna grounding diagram as recommended by NEC ANSI/NFPA 70)

WARNING: Avoid electric shock and fire hazard! Do not locate an outside antenna system in the vicinity of overhead power lines or power circuits. Touching power lines or circuits might be fatal.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

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IMPORTANT SAFETY INSTRUCTIONS

Eliminate AC Power/Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

Handling Disposable Batteries

This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.

Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see the instructions later in this guide for handling, replacing, and disposing of the battery.

WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the external contacts, or expose to water or other liquids. Dispose of the battery in accordance with local regulations and instructions from your service provider.

Battery Safety

Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.

Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.

Please follow instructions provided for charging ‘rechargeable’ batteries.

Replace batteries with the same or equivalent type that we recommend.

Do not expose batteries to excessive heat (such as sunlight or fire).

Do not expose batteries to temperatures above 100°C (212°F).

Battery Disposal

The batteries may contain substances that could be harmful to the environment.

Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations.

The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. For more information about perchlorate and best management practices for perchlorate-containing substance, see www.dtsc.ca.gov/hazardouswaste/perchlorate

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IMPORTANT SAFETY INSTRUCTIONS

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Make certain to operate this unit only in a vertical position.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.

Do not block ventilation openings.

Operating Environment

This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C). Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

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IMPORTANT SAFETY INSTRUCTIONS

Telephone Equipment Notice

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following:

1.Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

Important: Interconnected telecommunication terminal equipment (for example via RJ11) must be UL-listed and the connections must be made in accordance with Article 800 of the NEC.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

SAVE THESE INSTRUCTIONS

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20110316_Modem No Battery_Safety

20110316_Modem with Battery_Safety

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United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.

DOCSIS Wireless Residential Voice

Gateway

Model(s): DPC3941

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 770 236-1077

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

RF Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body.

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United States FCC Compliance

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1

For product available in the USA/Canada market, only channel 1~11 can be operated.

(American National Standards Institute) limits. The evaluation was based in accordance with

Selection of other channels is not possible.

FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum

separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain

This device and it's antennas(s) must not be co-located or operating in conjunction with any compliance.

other antenna or transmitter except in accordance with FCC multi-transmitter product

procedures.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health

This device is going to be operated in 5.15~5.25GHz frequency range, it is restricted in indoor

Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The environment only.

minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

20100527 FCC DSL_Domestic

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About This Guide

Introduction

Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the Cisco® Model DPC3941 DOCSIS 3.0 x4 Wireless Residential Voice Gateway (DPC3941).

Purpose

This guide covers the DPC3941. All features described in this guide are standard to this residential gateway unless otherwise noted as an optional feature.

Audience

This guide is written for the home subscriber.

Document Version

This is the first formal release of this document.

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Introducing the DOCSIS

Wireless Residential Voice

Gateway

Introduction

This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items.

In This Chapter



Introduction.............................................................................................	2
What's In the Carton?.............................................................................	4
Front Panel Description .........................................................................	5
Top Panel Description............................................................................	7
Bottom Panel Description......................................................................	8
Back Panel Description ..........................................................................	9

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Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway

Introduction

Introducing the DPC3941 Wireless Residential Voice Gateway

The Cisco® Model DPC3941 DOCSIS 3.0 x4 Wireless Residential Voice Gateway (DPC3941) is an advanced, high-performance home gateway that combines Ethernet, Voice over IP (VoIP), router, and wireless access point technologies in a single device to provide a cost-effective voice and networking solution for Connected Home and Managed Home experiences.

This chapter lists the benefits and features of the DPC3941. Illustrations and descriptions of the connection ports, buttons, and LED indicators are also provided.

Benefits and Features

Your new residential gateway offers the following outstanding benefits and features.

DOCSIS

Eight bonded downstream channels with a total throughput in excess of 300 Mbps

Compliant with DOCSIS 3.0, 2.0, 1.1, and 1.0 standards to deliver high-end performance and reliability

Enhanced packet processing technology to maximize performance

Connections

Multimedia over Coax Alliance (MoCA) networking over coaxial cable in the home

Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity

High-performance broadband Internet connectivity to energize your online experience

Two ATA Ports with SIP Client support

Supports separate phone numbers on each port

Dual universal serial bus (USB) host support (contact your service provider for more information)

WPS, including a push-button switch to activate WPS for simplified and secure wireless setup

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Introduction

Design and Function

Embedded network management client for simplified out of the box setup and configuration

Local device management via web-based GUI

Management

User-configurable Parental Control blocks access to undesirable Internet sites

Simplified, unified home network management

Advanced firewall technology deters hackers and protects the home network from unauthorized access

Allows automatic software upgrades by your service provider

DOCSIS-compliant secure software downloads

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Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway

What's In the Carton?

When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

One AC power cord

One DPC3941 DOCSIS Wireless

Residential Voice Gateway

One Lithium Ion cartridge battery (May not be provided with all products.)

If any of these items are missing or damaged, please contact your service provider for assistance.

Notes:

You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your residential gateway.

If your product supports telephone service, cables and other equipment needed for telephone service must be purchased separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.

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Front Panel Description

The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 35), for more information on front panel LED status indicator functions.

DPC39 (with battery backup capability)

1POWER—ON, power is applied to the residential gateway

2US/DS—ON, the residential gateway is exchanging data with the cable network

3ONLINE—ON, the residential gateway is registered on the network and fully operational

42.4 GHz—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled

55 GHz—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled

6TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled

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