Cisco CP-7861-K9 User Manual

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

First Published: October 25, 2013

Last Modified: September 19, 2014

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Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

•

•

•

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2014 Cisco Systems, Inc. All rights reserved.

C O N T E N T S

C H A P T E R 1

Getting Started 1

Accessibility Features 1

Cisco IP Phone 7821 1

Phone Connections 1

Buttons and Hardware 3

Phone Screen 6

Cisco IP Phone 7841 6

Phone Connections 6

Buttons and Hardware 8

Phone Screen 11

Cisco IP Phone 7861 11

Phone Connections 11

Buttons and Hardware 13

Phone Screen 15

Power Requirements 16

Power Save and Power Save Plus 16

Power Save 16

Power Save Plus 16

Additional Information 17

C H A P T E R 2

Phone Setup 19

Connect Footstand 19

Adjust the Handset Rest 19

C H A P T E R 3

Basic Operations 21

Clean the Phone Display 21

Make Calls 22

Predial a Number 22

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Contents

Place a Call Using the Speakerphone 22

Place a Call Using a Headset 23

Release a Call and Start Another Call 23

Dial an International Number 23

Redial a Number 24

Answer Calls 24

Answer Call Using PickUp 24

Answer Call Using Group PickUp and Group PickUp Number 24

Answer Call Using Group PickUp and Phone Number 25

Answer a Call Using Other PickUp		25
Automatically Answer Calls 25
Respond to Call Waiting Notification		26
Manage Calls 27
Divert a Call 27
Forward All Calls 27
Transfer a Call to Another Number		28
Swap Between Calls 28
Mute Phone 29
Monitor and Record Calls	29
Hold Calls 29
Swap Between Active and Held Calls 29
Put a Call on Hold by Answering a New Call			29
Respond to a Hold Reversion Notification 30
Determine If A Shared Line Is On Hold 30
Remote Hold 30
Setup Call Back Notification 30
Call Park 31
Park a Call Using Assisted Directed Call Park			31
Park a Call Using Manual Directed Call Park			32
Manage Intercom Calls 32
Place a Dedicated Intercom Call 32
Place a Dialable Intercom Call 33
Receive Intercom Call	33
View Phone Information	33

Sign In To the Cisco Unified Communications Self Care Portal 34

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Contents

C H A P T E R	4	Contacts 35
		Corporate Directory 35
		Dial Contact from Search 35
		Search and Dial While on Call			36
		Personal Directory	36
		Add Personal Directory Entry			37
		Edit Personal Directory Entry			37
		Delete Personal Directory Entry 37
		Sign In and Out of Personal Directory				38
		Dial Number from Personal Directory				38
		Search for Entry in Personal Directory				38
		Fast-Dial Codes with Personal Directory				39
		Assign Fast-Dial Code to Personal Directory Entry 39
		Place Call Using Fast-Dial Code 39
		Delete Fast-Dial Code 40
		Cisco WebDialer 40
		Use Cisco WebDialer with Another Online Corporate Directory 40
		Change Cisco WebDialer Preferences				40
		Sign Out of Cisco WebDialer			41
		Call History 43
C H A P T E R	5
		Call History Overview 43
		View Call History	44
		View Call Record Details		44
		Filter Call History	44
		Dial From Call History 45
		Edit Phone Number 45
		Clear Call History	46
		Delete Call Record	46
		Voicemail 47
C H A P T E R	6
		Voicemail Overview 47
		Check for Voice Messages		47
		Access Voicemail	48

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Contents

Listen to Voice Messages 48

C H A P T E R 7

Calling Features	49
Conference	49
Add Third Party to Conference				50
Combine Calls to Create Conference					50
Swap Between Calls Before Completing a Conference 50
View Conference Participants 51
Remove Conference Participant				51
Meet Me Conference 51
Host a Meet Me Conference			51
Join a Meet Me Conference			52
Speed Dial	52
Pause in Speed Dial 52
Place Call Using Speed-Dial Codes					53
Multilevel Precedence and Preemption					54
Make Priority Call with Login Required 55
Make Priority Call Without Login 55
Do Not Disturb 56
Turn DND On and Off		56
Line Status	56
Malicious Call Identification 57
Trace Suspicious Call 57
Cisco Extension Mobility		57
Enable Extension Mobility			58
Mobile Connect 58
Enable Mobile Connect		59

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 59

Switch a Desk Phone Call to a Mobile Phone 59

Switch a Mobile Call to the Desk Phone 60

Hand Off a Call from a Mobile Phone to the Desk Phone 60

Hunt Groups 60

Sign In and Out of a Hunt Group 60

Display Queue Statistics 61 cBarge 61

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Contents

		Join Conference on Shared Line			61
		Extension Mobility 61
		Enable Extension Mobility			62
		Advanced Operations	63
C H A P T E R	8
		Call Functions 63
		Agent Greeting	63
		Answer 63
		Client Matter Code 64
		Forced Authorization Code		64
		Secure and Nonsecure Indication Tones 64
		Shared Lines 65
		Feature Buttons and Softkeys		65
		Survivable Remote Site Telephony Overview 67
		Preferences 71
C H A P T E R	9
		Adjust Brightness	71
		Adjust Headset Sidetone 71
		Change Ringtone	72
		Line Settings 72

		Phone Services 73
		Frequently Asked Questions 75
C H A P T E R	1 0
		Frequently Asked Questions 75
		Troubleshooting 77
C H A P T E R	1 1
		Conference Button and Softkey Unresponsive 77
		Meet Me Conference Busy Tone	77
		Cannot Sign In to Personal Directory		78
		No Caller ID on Remote Hold 78
		Cannot Access Self Care Portal	78
		Security Error Message 79
		Product Safety and Security 81
C H A P T E R	1 2
		Safety and Performance Information		81

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Contents

C H A P T E R 1 3

Power Outage 81

External Devices 81

Bluetooth Wireless Headset Performance 82

Power Information 82

FCC Compliance Statements 82

FCC Part 15.21 Statement 82

FCC RF Radiation Exposure Statement 82

FCC Receivers and Class B Digital Statement 83

Cisco Product Security Overview 83

Warranty 85

Cisco One-Year Limited Hardware Warranty Terms 85

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C H A P T E R 1

Getting Started

• Accessibility Features, page 1

• Cisco IP Phone 7821, page 1

• Cisco IP Phone 7841, page 6

• Cisco IP Phone 7861, page 11

• Power Requirements, page 16

• Power Save and Power Save Plus, page 16

• Additional Information, page 17

Accessibility Features

The Cisco IP Phones 7821, 7841, and 7861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the accessibility features on these phones, see: http://www.cisco.com/en/US/ products/ps13220/products_feature_guides_list.html

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco IP Phone 7821

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

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Getting Started

Phone Connections

1	DC adaptor port (DC48V) (optional).	5	Access port (10/100 PC) connection.
2	AC-to-DC power supply (optional).	6	Auxiliary port (optional).
3	AC power wall plug (optional).	7	Handset connection.
4	Network port (10/100 SW) connection. IEEE	8	Analog headset connection (optional).
	802.3af power enabled.

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Getting Started

Buttons and Hardware

Buttons and Hardware

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady
		red).

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Getting Started

Buttons and Hardware

2	Programmable feature	Depending on how your system administrator sets up the phone,
	buttons	programmable feature buttons (on each side of the phone screen) provide
		access to:
		• Phone lines and intercom lines
		• Speed-dial numbers (speed-dial buttons, including the Line Status
		speed-dial features)
		• Web-based services (for example, a Personal Address Book button)
		• Call features (for example, a Privacy button)
		Buttons illuminate to indicate status:
		• Green, steady: Active call or two-way intercom call
		• Green, flashing: Held call
		• Amber, steady: Privacy in use, one-way intercom call, DND active,
		or logged into Hunt Group
		• Amber, flashing: Incoming call or reverting call
		• Red, steady: Remote line in use (shared line or Line Status)
		• Red, flashing: Remote line on hold
3	Phone screen	Shows information about your phone, such as directory number, active
		call and line status, call duration, softkey options, speed dials, placed calls,
		and phone menu listings.
4	Softkey buttons	Depending on how your system administrator sets up the phone, enable
		softkey options displayed on your phone screen.

5	Navigation and Select	The Navigation and Select button allows you to scroll through menus,
	button	highlight items and select the highlighted item.
6	Hold/Resumebutton	Places an active call on hold and resumes the held call.
7	Conference button	Creates a conference call.

8

Transfer button

Transfers a call.

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Getting Started

		Buttons and Hardware
9	Speakerphone button	Toggles the speakerphone on or off. When the speakerphone is on, the
		button is lit.
10	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the
		button is lit.
12	Keypad	Allows you to dial phone numbers, enter letters, and select menu items
		(by entering the item number).
13		Controls the handset, headset, and speakerphone volume (off hook) and
		the ringer volume (on hook).
	Volume button
14	Contacts button	Opens or closes the Directories menu. Use the Contacts button to access
		personal and corporate directories.
15	Applications button	Opens or closes the Applications menu. Use the Applications button to
		access call history, user preferences, phone settings, accessories, subscribed
		phone services, and phone model information.
16	Messages button	Autodials your voice messaging system (varies by system).
17	Handset	Phone handset.

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Getting Started

Phone Screen

Phone Screen

1	Header	Displays date, time, and directory number.
2	Softkey labels	Display softkeys for available features or actions.

Cisco IP Phone 7841

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

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Getting Started

Phone Connections

1	DC adaptor port (DC48V) (optional).	5	Access port (10/100/1000 PC) connection.
2	AC-to-DC power supply (optional).	6	Auxiliary port (optional).
3	AC power wall plug (optional).	7	Handset connection.
4	Network port (10/100/1000 SW) connection.	8	Analog headset connection (optional).
	IEEE 802.3af power enabled.

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Getting Started

Buttons and Hardware

Buttons and Hardware

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady
		red).

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Getting Started

Buttons and Hardware

2	Programmable feature	Depending on how your system administrator sets up the phone,
	buttons	programmable feature buttons (on each side of the phone screen) provide
		access to:
		• Phone lines and intercom lines
		• Speed-dial numbers (speed-dial buttons, including the Line Status
		speed-dial features)
		• Web-based services (for example, a Personal Address Book button)
		• Call features (for example, a Privacy button)
		Buttons illuminate to indicate status:
		• Green, steady: Active call or two-way intercom call
		• Green, flashing: Held call
		• Amber, steady: Privacy in use, one-way intercom call, DND active,
		or logged into Hunt Group
		• Amber, flashing: Incoming call or reverting call
		• Red, steady: Remote line in use (shared line or Line Status)
		• Red, flashing: Remote line on hold
3	Phone screen	Shows information about your phone, such as directory number, active
		call and line status, call duration, softkey options, speed dials, placed calls,
		and phone menu listings.
4	Softkey buttons	Depending on how your system administrator sets up the phone, enable
		softkey options displayed on your phone screen.

5	Navigation and Select	The Navigation and Select button allows you to scroll through menus,
	button	highlight items and select the highlighted item.
6	Hold/Resumebutton	Places an active call on hold and resumes the held call.
7	Conference button	Creates a conference call.

8

Transfer button

Transfers a call.

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Getting Started

Buttons and Hardware

9	Speakerphone button	Toggles the speakerphone on or off. When the speakerphone is on, the
		button is lit.
10	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the
		button is lit.
12	Keypad	Allows you to dial phone numbers, enter letters, and select menu items
		(by entering the item number).
13		Controls the handset, headset, and speakerphone volume (off hook) and
		the ringer volume (on hook).
	Volume button
14	Contacts button	Opens or closes the Directories menu. Use the Contacts button to access
		personal and corporate directories.
15	Applications button	Opens or closes the Applications menu. Use the Applications button to
		access call history, user preferences, phone settings, and phone model
		information.
16	Messages button	Autodials your voice messaging system (varies by system).
17	Handset	Phone handset.

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Getting Started

Phone Screen

Phone Screen

1	Header	Displays date, time, and directory number.
2	Line text label with icon	Displays text label and icon for phone or intercom
		line, speed-dial numbers, or services, depending
		on your configuration.
3	Primary line details and other phone information	Displays line label and call details for the primary
		line, and other phone information such as placed
		calls, speed dials, and phone menu listings.

4Secondary line details and other phone information

Displays line label and call details for the secondary line, and other phone information such as placed calls, speed dials, and phone menu listings.

5

Softkey labels

Display softkeys for available features or actions.

Cisco IP Phone 7861

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

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Getting Started

Phone Connections

1	DC adaptor port (DC48V).	5	Access port (10/100 PC) connection.
2	AC-to-DC power supply (optional).	6	Auxiliary port.
3	AC power wall plug (optional).	7	Handset connection.
4	Network port (10/100 SW) connection. IEEE	8	Analog headset connection (optional).
	802.3af power enabled.

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Getting Started

Buttons and Hardware

Buttons and Hardware

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady red).
2	Phone screen	Shows information about your phone, such as directory number, active call
		and line status, call duration, softkey options, speed dials, placed calls, and
		phone menu listings.
3	Softkey buttons	Depending on how your system administrator sets up the phone, enable
		softkey options displayed on your phone screen.

4

Transfer button

Transfers a call.

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Getting Started

Buttons and Hardware

5 Conference button

Creates a conference call.

6	Hold/Resume button	Places an active call on hold and resumes the held call.
7	Navigation and Select	The Navigation and Select button allows you to scroll through menus,
	button	highlight items and select the highlighted item.
8	Programmable feature	Depending on how your system administrator sets up the phone,
	buttons	programmable feature buttons provide access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

•Green, steady: Active call or two-way intercom call

•Green, flashing: Held call

•Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

•Amber, flashing: Incoming call or reverting call

•Red, steady: Remote line in use (shared line or Line Status)

•Red, flashing: Remote line on hold

9 Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10 Speakerphone button	Toggles the speakerphone on or off. When the speakerphone is on, the button
	is lit.

11 Keypad	Allows you to dial phone numbers, enter letters, and select menu items (by
	entering the item number).

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Getting Started

		Phone Screen
12	Mute button	Toggles the microphone on or off. When the microphone is muted, the button
		is lit.
13		Controls the handset, headset, and speakerphone volume (off hook) and the
		ringer volume (on hook).
	Volume button
14	Messages button	Autodials your voice messaging system (varies by system).
15	Applications button	Opens or closes the Applications menu. Use the Applications button to
		access call history, user preferences, phone settings, accessories, subscribed
		phone services, and phone model information.
16	Contacts button	Opens or closes the Directories menu. Use the Contacts button to access
		personal and corporate directories.
17	Handset	Phone handset.

Phone Screen

1Header

2Line details and other phone information

Displays date, time, and directory number.

During a call, displays details for the active line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

3 Softkey labels

Display softkeys for available features or actions.

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Getting Started

Power Requirements

Power Requirements

The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861:

•Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A

•Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A

Power Save and Power Save Plus

There are two levels of energy-saving modes that your system administrator can set up:

•Power Save: The phone display goes blank when not in use for a period of time, reducing the power requirements.

•Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times. The power to the phone is significantly reduced.

Power Save

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank).

To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.

Power Save Plus

Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your phone goes into the Power Save Plus mode, the Select button is lit white.

Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone play. The ringtone plays according to the following schedule:

•At 10 minutes before power off, the ringtone plays four times

•At 7 minutes before power off, the ringtone plays four times

•At 4 minutes before power off, the ringtone plays four times

•At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is about to power off.

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Getting Started

Additional Information

After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period of time, a message displays to alert you that the phone is about to power down. At the configured wake time, your phone powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, contact your system administrator.

Additional Information

•You can access the Cisco website at this URL: http://www.cisco.com/

•Cisco IP Phone 7821, 7841, and 7861 user documentation: http://www.cisco.com/en/US/products/ps13220/tsd_products_support_series_home.html

•Licensing information: http://www.cisco.com/en/US/products/ps13220/products_licensing_information_listing.html

•Cisco international web sites:

Allows access to international Cisco web sites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page.

•Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

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Getting Started

Additional Information

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C H A P T E R 2

Phone Setup

• Connect Footstand, page 19

• Adjust the Handset Rest, page 19

Connect Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

Procedure

Step 1 Insert the curved connectors into the lower slots.

Step 2 Lift the footstand until the connectors snap into the upper slots.

Note Connecting and disconnecting the footstand may require a little more force than you expect.

Adjust the Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

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Phone Setup

Adjust the Handset Rest

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.

Step 5 Return the handset to the handset rest.

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C H A P T E R 3

Basic Operations

•	Clean the Phone Display, page 21
•	Make Calls, page 22
•	Answer Calls, page 24
•	Automatically Answer Calls, page	25
•	Respond to Call Waiting Notification, page 26
•	Manage Calls, page 27
•	Mute Phone, page 29
•	Monitor and Record Calls , page 29
•	Hold Calls, page 29
•	Setup Call Back Notification, page	30
•	Call Park, page 31
•	Manage Intercom Calls, page 32
•	View Phone Information, page 33
•	Sign In To the Cisco Unified Communications Self Care Portal, page 34

Clean the Phone Display

Phone displays that are not touchscreens can be easily cleaned.

Procedure

Wipe the screen with a soft, dry cloth.

Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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