Cisco CP-7960G User Manual

0 (0)

Cisco IP Phone 7960 and 7940

Series User Guide

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7810182=

Text Part Number: 78-10182-08

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHO UT

NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT

ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR

THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTW ARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMP ANYING PRODUCT ARE SET FOR TH IN THE INFORMATION

PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO

LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply wit h the limits for a Class

A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when

the equipment is operated in a commercial environment. Th is equipment generates, uses, and can radi ate radio- frequen c y ener gy and, if not instal led

and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate

radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television

reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in

part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.

However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class

A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct

any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco

equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by

using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television

or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE

PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAI M ALL WARRANTIES, EXPRESSED

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NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

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INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH

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All other trademarks mentioned in this documen t or Web sit e ar e the property of thei r respective owners. The use of the word partner does not imply

a partnership relationship between Cisco and any other company. (0208R)

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Preface xi

About this Guide xi

Preface

This preface covers these topics:

• About this Guide, page xi

• Related Documentation, page xii

• Obtaining Documentation, page xiii

• Obtaining Technical Assistance, page xiv

• Document Conventions, page xvii

About this Guide

Use this guide to perform basic and advanced phone tasks using a phone in the

Cisco IP Phone 7960 or 7940 series running in a Cisco

CallManager phone

system.

This book is organized in the following way:

Chapter Contents

Chapter 1, “Introducing Your

Cisco IP Phone”

Instructions on installing your phone, an overview of your

phone, information about the User Options web pages.

Chapter 2, “Customizing Phone

Settings”

Information about configuring volume, contrast, and other

phone settings.

Chapter 3, “Placing a Call and Other

Basic Phone Tasks”

Procedures about how to perform basic phone tasks, like

making a call and accessing voice mail.

Preface

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the W o rld Wide Web at

this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco

Documentation CD-ROM package. The Documentation CD-ROM is updated

monthly and may be more current than printed documentation. The CD-ROM

package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store:

http://www.cisco.com/go/subscription

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters

(California, U.S.A.) at 408

526-7208 or, elsewhere in North America, by

calling 800

553-NETS (6387).

Preface

Obtaining Technical Assistance

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Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco

Documentation home page, click the Fax or Email option in the “Leave

Feedback” section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the

front cover of your document or by writing to the following address:

Cisco Systems

Attn: Document Resource Connection

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance.

Customers and partners can obtain online documentation, troubleshooting tips,

and sample configurations from online tools by using the Cisco Technical

Assistance Center (TAC) Web Site. Cisco.com registered users have complete

access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that

provides immediate, open access to Cisco information, networking solutions,

services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use

tool that provides a broad range of features and services to help you with these

tasks:

• Streamline business processes and improve productivity

• Resolve technical issues with online support

• Download and test software packages

Cisco IP Phone 7960 and 7940 Series User Guide

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Preface

Obtaining Technical Assistance

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on

Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who

need technical assistance with a Cisco product, technology, or solution. Two

levels of support are available: the Cisco TAC Web

Site and the Cisco TAC

Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco

product capabilities, product installation, or basic product configuration.

• Priority level 3 (P3)—Your network performance is degraded. Network

functionality is noticeably impaired, but most business operations continue.

• Priority level 2 (P2)—Your production network is severely degraded,

affecting significant aspects of business operations. No workaround is

available.

• Priority level 1 (P1)—Your production network is down, and a critical impact

to business operations will occur if servic e is not r estored quickly. No

workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem

and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC W eb Site t o reso lv e P3 and P4 issues y ourself , saving

both cost and time. The site provides around-the-clock access to online tools,

knowledge bases, and software. To access the Cisco TAC Web Site, go to this

URL:

http://www.cisco.com/tac

Preface

Obtaining Technical Assistance

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All customers, partners, and resellers who have a valid Cisco service contract have

complete access to the technical support resources on the Cisco TAC Web Site.

The Cisco T AC Web Site requires a Cisco.com login ID and password. If you have

a valid service contract b ut do no t have a login ID or password, go to this URL to

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical

issues by using the Cisco TAC Web Site, you can open a case online by using the

TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through

the Cisco TAC Web

Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2

issues. These classifications are assigned when severe network degradation

significantly impacts business operations. When you contact the TAC Escalation

Center with a P1 or P2 problem, a Cisco T A C engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country,

go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operat ions center to determine the

level of Cisco support services to which your company is entitled: for example,

SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When

you call the center, please ha ve av ailable your service agreement number and your

product serial number.

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Preface

Document Conventions

This document uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to

material not covered in the publication.

Convention Description

boldface font Commands and keywords are in boldface.

italic font Arguments for which you supply values are in

italics.

[ ] Elements in square brackets are optional.

{ x | y | z } Alternative keywords are grouped in braces and

separated by vertical bars.

[ x | y | z ] Optional alternative keywords are grouped in

brackets and separated by vertical bars.

string A nonquoted set of characters. Do not use quotat ion

marks around the string or the string will incl ude the

quotation marks.

screen font Terminal sessions and information the system

displays are in

screen font.

boldface screen font Information you must enter is in boldface screen

font.

italic screen font Arguments for which you supply values are in italic

screen font.

^ The symbol ^ represents the key labeled

Control—for example, the key combination ^D in a

screen display means hold down the Control key

while you press the D key.

< > Nonprinting characters, such as passwords are in

angle brackets.

Preface

Document Conventions

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Caution Means read er be caref ul. In this situation, you might do something that could

result in equipment damage or loss of data.

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause

bodily injury. Before you work on any equipment, be aware of the hazards

involved with electrical circuitry and be familiar with standard practices for

preventing accidents. To see translations of the warnings that appear in this

publication, refer to the Regulatory Compliance and Safety Information

document that accompanied this device.

Waarschuwing

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die

lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat

werken, dient u zich bewust te zijn van de bij elektrische schakelingen

betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen

om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in

deze publicatie verschijnen, kunt u het document Regulatory Compliance and

Safety Information (Informatie over naleving van veiligheids- en andere

voorschriften) raadplegen dat bij dit toestel is ingesloten.

Varoitus

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa

ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota

selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista

onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten

käännökset löydät laitteen mukana olevasta Regulatory Compliance and

Safety Information -kirjasesta (määräysten noudattaminen ja tietoa

turvallisuudesta).

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Preface

Document Conventions

Attention

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une

situation pouvant causer des blessures ou des dommages corporels. Avant de

travailler sur un équipement, soyez conscient des dangers posés par les

circuits électriques et familiarisez-vous avec les procédures couramment

utilisées pour éviter les accidents. Pour prendre connaissance des

traductions d'avertissements figurant dans cette publication, consultez le

document Regulatory Compliance and Safety Information (Conformité aux

règlements et consignes de sécurité) qui accompagne cet appareil.

Warnung

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die

zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an

irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen

Stromkreisen verbundenen Gefahren und der Standardpraktiken zur

Vermeidung von Unfällen bewußt. Übersetzungen der in dieser

Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument

Regulatory Compliance and Safety Information (Informationen zu

behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät

geliefert wurde.

Avvertenza

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe

causare infortuni alle persone. Prima di lavorare su qualsiasi

apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed

essere al corrente delle pratiche standard per la prevenzione di incidenti. La

traduzione delle avvertenze riportate in questa pubblicazione si trova nel

documento Regulatory Compliance and Safety Information (Conformità alle

norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Advarsel

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre

til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de

faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med

vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av

de advarslene som finnes i denne publikasjonen, kan du se i dokumentet

Regulatory Compliance and Safety Information (Overholdelse av forskrifter og

sikkerhetsinformasjon) som ble levert med denne enheten.

Preface

Document Conventions

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Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe

poderá causar danos físicos. Antes de começar a trabalhar com qualquer

equipamento, familiarize-se com os perigos relacionados com circuitos

eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis

acidentes. Para ver as traduções dos avisos que constam desta publicação,

consulte o documento Regulatory Compliance and Safety Information

(Informação de Segurança e Disposições Reguladoras) que acompanha este

dispositivo.

¡Advertencia!

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física.

Antes de manipular cualquier equipo, considerar los riesgos que entraña la

corriente eléctrica y familiarizarse con los procedimientos estándar de

prevención de accidentes. Para ver una traducción de las advertencias que

aparecen en esta publicación, consultar el documento titulado Regulatory

Compliance and Safety Information (Información sobre seguridad y

conformidad con las disposiciones reglamentarias) que se acompaña con

este dispositivo.

Varning!

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan

leda till personskada. Innan du utför arbete på någon utrustning måste du vara

medveten om farorna med elkretsar och känna till vanligt förfarande för att

förebygga skador. Se förklaringar av de varningar som förkommer i denna

publikation i dokumentet Regulatory Compliance and Safety Information

(Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer

denna anordning.

CHAPTER

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Introducing Your Cisco IP Phone

A Cisco IP Phone is a full-feature telephone that provides voice communication

over the same data network that your computer uses. This phone functions much

like a traditional analog phone, allo wing you to place and recei v e telephone calls.

It also supports features that you have come to expect from a telephone—such as

speed dialing, redial, call transfer, conference calling, and voice mail access.

Your Cisco IP Phone offers features that might surprise you. Because it is part of

an IP network, your Cisco IP Phone can provide not only telephony services, but

data services, too—including up-to-the-minute informat ion and services from the

network. In a nutshell, your Cisco IP Phone provides a whole range of

communication features that you could not expect from a traditional telephone.

This guide helps you learn to use the various features and services available on

your phone. Not all of the features described in this book are available by

default—your administrator may not add them for you. You access some phone

features and services on the phone itself, while you customize others on a

convenient web page. For information about the User Options web page, see

Customizing Your Phone From the User Options Web Pages, page 1-15.

This chapter contains the following sections:

• Connecting Your Cisco IP Phone, page 1-2

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Feature Buttons, page 1-10

• Navigating on Your Phone, page 1-11

• Using the Handset, Headset, and Speakerphone, page 1-12

• Customizing Your Phone From the User Options Web Pages, page 1-15

Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

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Connecting Your Cisco IP Phone

Chances are, your system administrator or a technician will connect your new

Cisco IP Phone to the corporate IP telephony network. If that is not the case,

connecting your phone is easy.

Follow the steps below. Refer to to locate ports on the back of your phone.

Before You Begin

Verify that your system administrator is ready for you to connect your

Cisco

IP Phone to the network.

Warning

Be sure to read Appendix B, “Safety Notices,” before connecting or using your

phone.

Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You can do

this in one of two ways, depending on how your workspace is set up. See your

system administrator if you are not sure which method to choose:

• Direct network connection—For this method, you need at least one a vailable

Ethernet port in your workspace. Use the Ethernet cable included with your

phone to connect the network port on the back of your phone to the Ethernet

port in your workspace.

• Shared network connection—Use this method if you have a single Ethernet

port in your workspace with your desktop computer already connected to it.

First, disconnect the Ethernet cable from the computer and attach it to the

network port on the back of your phone. Ne xt, use the Ethernet cable included

with your phone to connect the access port on the back of your phone to your

desktop computer. Your Cis co

IP Phone now shares a network connection

with your computer.

Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the

longer uncoiled section is connected to the body of the phone.

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Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

Step 3 If your system administrator delivered your Cisco IP Phone with a power supply,

connect the power supply plug to the DC48V AC adapter port on the back of the

phone.

If your system administrator delivered your phone without a power supply, your

phone probably receives power through the Ethernet connection.

Step 4 Use the power cable to connect the power supply to a standard power outlet in

your workspace.

Step 5 To adjust the footstand height, release the footstand by pressing the footstand

adjustment knob and gently pull the footstand away from the body of the phone.

See the “Adjusting the Handset Rest” section on page 1-12 for information on

adjusting the handset rest to make sure the receiver will sit securely in the crad le.

Once you connect the Cisco IP Phone to its power source, a start-up process

begins. After sev eral minutes, th e phone’s LCD screen displays a neutral “ready”

screen. The details on your screen might vary, but a ready screen typically

displays the date and time, your extension number, and available soft keys.

Startup is complete and your phone is ready to use.

Tip Soft keys point to feature options displayed al ong the bottom of your LCD screen.

Soft keys are flexible—they change depending on the status of your phone. For

example, you can see one set of soft key options when you pick up the handset,

and another set when the phone is not in use.

Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

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Ta b l e 1-1 Cisco IP Phone cable connections

1 DC adapter port (DC48V) 5 Access port (10/100 PC)

2 Power supply with AC adapter port plug 6 Handset port

3 Power cable with wall socket plug 7 Headset port

4 Network port (10/100 SW)

RS232

DC48V

10/100 SW 10/100 PC

58670

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Chapter 1 Introducing Your Cisco IP Phone

Auto-Registering Your Phone Using TAPS

Related Topics

• Auto-Registering Your Phone Using TAPS, page 1-5

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Handset, Headset, and Speakerphone, page 1-12

Auto-Registering Your Phone Using TAPS

Y our ad ministrator may ask you to auto-register your Cisco IP Phone using TAPS,

the Tool for Auto-Registered Phones Support. TAPS might be used either for a

new phone or to replace an existing phone.

Note You should follow this procedure only if your phone administrator asks you to.

Procedure

Step 1 If the phone is not already installed, follow the installation instructions available

in the

“Connecting Your Cisco IP Phone” section on page 1-2.

After you plug the phone into a port, the phone automatically registers and

displays a number.

Step 2 Dial the TAPS extension provided by your system administrator.

Step 3 A voice prompt asks you to select the language that you want to use. Choose

appropriately.

Step 4 Dial your personal extension number (provided by your system administrator),

then press the # key.

Note You may be instructed to enter the complete telephone number (including

area code).

Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

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Step 5 To confirm, enter your personal extension number again, followed by the # key.

The phone displays a confirmation message.

Step 6 Hang up the phone.

The phone resets and displays your extension number.

Related Topics

• Connecting Your Cisco IP Phone, page 1-2

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Feature Buttons, page 1-10

• Navigating on Your Phone, page 1-11

• Using the Handset, Headset, and Speakerphone, page 1-12

A Road Map to Your Cisco IP Phone

Refer to the following illustrations and table to identify the buttons and parts on

your Cisco IP Phone and to find a description of related features.

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Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

Figure 1-1 Cisco IP Phone 7960

Figure 1-2 Cisco IP Phone 7940

1617

68561

1011

121314

68562

10111617 12131415

Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

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Handset with

indicator light

Functions like a traditional handset. The light strip at the

top of the handset blinks when the phone rings and can be

set to remain lit when you receive a voice mail message.

For more information on working with the handset, refer

to the

“ Adjusting the Handset, Speakerphone, and Headset

Volume” section on page 2-1.

LCD screen Displays features such as the time, date, your phone

number, caller ID, line/call status and softkey tabs.

Cisco IP Phone

model type

Indicates your Cisco IP Phone model.

Line or speed

dial button

Opens a new line or speed dials the number on the LCD

screen. Phones in the Cisco IP Phone 7960 series ha v e six

line or speed dial buttons and phones in the 7940 series

have two.

Footstand

adjustment

Allows you to adjust the angle of the phone base.

Directories

button

Provides access to call histories and directories (see the

“Using the Feature Buttons” section on page 1-10.)

? butt o n Displays help on your LCD screen for a phone button or

function (see the

“Using the Feature Buttons” section on

page 1-10.)

Settings button Provides access to phone settings such as contrast and ring

sound, network configur ation, and status in formation (see

the

“Using the Feature Buttons” section on page 1-10.)

Speaker button Toggles the speaker on or off.

Mute button Toggles the mute on or off.

Headset button Toggles the headset on or off.

For more information on working with the headset, refer

to the

“Using the Headset” section on page 1-14.

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Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

Related Topics

• Using the Feature Buttons, page 1-10

• Navigating on Your Phone, page 1-11

Volume button Increases or decreases volume for the handset, headset, or

speakerphone (depending upon which is currently acti ve).

Also controls the ringer volume (if the handset is in its

cradle), and the LCD screen contrast.

For more information on adjusting the volume, refer to the

“Adjusting the Handset, Speakerphone, and Headset

Volume” section on page 2-1 and the “Adjusting the

Ringer Volume” section on page 2-2.

Services button Provides access to any available phone services (see the

“Using the Feature Buttons” section on page 1-10.)

Messages

button

Provides access to a message system, if available (see the

“Using the Feature Buttons” section on page 1-10.)

Navigation

button

Enables you to scroll through text and select features

displayed on the LCD screen (see the

“Navigating on Y our

Phone” section on page 1-11.).

Dial pad Works exactly like the dial pad on a traditional telephone.

Softkeys Enable you to engage any of the functions displayed on the

corresponding LCD screen tabs. Softkeys point to feature

options displayed along the bottom of your LCD screen.

Softkeys change depending on the status of your phone.

For example, you can see one set of softke y opt ions when

you pick up the handset, and another set when the phone

is not in use.

Chapter 1 Introducing Your Cisco IP Phone

Using the Feature Buttons

1-10

Cisco IP Phone 7960 and 7940 Series User Guide

78-10182-08

Using the Feature Buttons

Your Cisco IP Phone has five feature buttons:

• Services button—Displays services on your phone’s LCD screen. These are

services to which you have already subscribed using the Cisco CallManager

User Options web pages. Your system administrator determines the services

that are available to you. For more information, see the

“Establishing Cisco

IP Phone Services” section on page 1-18.

• Messages button—Provides access to your voice mail message system. For

more information, see the

“Using Voice Mail” sec tion on page 3-21.

• Settings button—Displays network settings on your phone’s LCD screen,

plus options for adjusting your phone’s ringer sound and LCD screen

contrast.

• Directories button—Displays various directories on your phone’s LCD

screen, including missed, received, and placed calls. You can use each of

these directories to locate phone numbers and you can dial those numbers

from the directories. For more information, see the

“Viewing and Dialing

from the Phone Logs” section on page 3-21 and the “Searching and Dialing

from the Phone Directory” section on page 3-23.

• ? button—Displays helpful information about buttons and features.

For help with:

–

A specific button or softkey—Press the ? button once, then press the

button or softkey to display information about that button or key.

–

A specific feature—First press the Directories, Settings, or Services

buttons to display a list of available features. Use the Navigation button

to scroll through the list and select a feature. Press the ? button twice

quickly to display information about the selected feature.

–

The ? button feature itself—Press the ? button twice quickly (without

first selecting a feature). This brings up help about using the ? button.

–

Viewing network statistics about a call you are actively on—Press the ?

button twice quickly during the call.

Related Topics

• A Road Map to Your Cisco IP Phone, page 1-6

• Navigating on Your Phone, page 1-11

+ 94 hidden pages

Cisco CP-7960G User Manual

CONTENTS

Preface

About this Guide

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Obtaining Technical Assistance

Documentation Feedback

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Document Conventions

Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

Auto-Registering Your Phone Using TAPS

A Road Map to Your Cisco IP Phone

Using the Feature Buttons