EPC3928S
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OL-29161-01
Cisco Model DPC3928/EPC3928
DOCSIS/EuroDOCSIS 3.0 8x4
Wireless Residential Gateway with
Embedded Digital Voice Adapter
Us er Guide
Please R ead
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgm ents
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are
trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is
a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi
Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any ot her company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
app ea r in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed a s conferring by
implication, estoppel, or otherwise any license or right under any copyright or
pat ent , whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
ca pacity, data t hroughput rate, range and coverage. Performance depends on ma ny
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2013 Cisco Systems, Inc. All rights reserved. Printed in the United States of
America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
OL-29161-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS vii
United States FCC Compli ance xi
CE Compliance xiii
Chapter 1 Intro duc in g th e DOC SIS W irel ess Resid en ti al V oic e
Gateway 1
Introduction ......................................................................................................................... 2
What's In th e Carto n? .......................................................................................................... 3
Fro nt Panel Descr iption ...................................................................................................... 5
Back Panel Desc ription ....................................................................................................... 7
Chapter 2 Ins tallin g the DOCS IS W ireles s Residen t ial Voic e
Gateway 9
Installation P reparations ................................................................................................... 10
Install the Wireless Residential Voice Gateway .............................................................. 18
Chapter 3 Operation of Front Panel Indicators 21
Initial Power Up, Calibration, and Registration (AC Power Appli ed).......................... 22
Normal Op era tio ns (AC Pow er Applied) ....................................................................... 24
Special Co nditio ns ............................................................................................................. 26
Chap ter 4 M aintaining the Battery 27
Location of the Battery ...................................................................................................... 28
Battery Mai nte nanc e ......................................................................................................... 29
Chapter 5 Tr oub leshoo tin g the DOCS IS Wire les s R esi de nt ial
Voice Gateway 31
Fre que nt ly Ask ed Questions ............................................................................................ 32
Common Troubleshooting Issues .................................................................................... 37
Tips for Improv ed Performa nce ....................................................................................... 39
Contents
iv OL-29161-01
Chap ter 6 Customer Information 41
Index 43
Notice to Installer s
The servici ng instructions in this noti ce a re for use by quali fi ed ser vice personnel only. To reduce the
ri sk of electric shock, do not perform any servicing other than tha t contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions r elatives a ux inter ventions d ’ entretien, fournies d ans la présente noti ce, s’adr essent
exclusivement au personnel techni que qualifié. Pour r éd uire les ri sques d e chocs électriques, n’ effectuer
aucune interventi on autr e que cell es d écrites dans le mode d'emploi et les instructions relatives au
foncti onnement, à moins que vous ne soyez quali fi é pour ce fai re.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine
Wartungsarbeiten durchführen, die nicht ausdr ückl ich in d er B edienungsanleitung aufgeführt si nd,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistem as CA TV
Las instr ucciones d e repara ción contenida s en el presente aviso s on pa ra uso exclusivo por par te d e
pers ona l de ma nteni miento cua lificado. Con el fin de red uci r el r iesgo de d esca rga el éctrica, no reali ce
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
IMPORTANT SAFETY INSTRUCTIONS
OL-29161-01 vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these instructions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
acturer's
Do not install near any heat sources such as radiators, heat registers, stoves, or other
10) Protect the power cord from being walked on or pinched particularly at plugs,
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
13) Unplug this a ppar atus d uring l ightning storms or w hen unused for long period s of
14) Refer a ll servicing to qual ified service personnel. Servicing is required when the
apparatus has been exposed to rain or moisture, does not operate normally, or has
2) Keep these i nstructi ons.
3) Heed all warnings.
6) Clean only with dr y cloth.
7) Do not block a ny ventilation openings. Install in a ccorda nce with the ma nuf
instructions.
8)
apparatus (including amplifiers) that produce heat.
9) Do not d efeat the safety pur pose of the pol ariz ed or ground ing-type plug. A
pol a riz ed plug has two blades with one wi der than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electricia n for repla cement of the obsolete outlet.
convenience recepta cl es, and the point w her e they exi t from the a pparatus.
11) Only use a ttachments/a ccessories specified by t he manufa cturer.
12
)
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
time.
apparatus has been damaged in any way, such as a power-suppl y cord o r plug is
damaged, liquid ha s been spilled or objects ha ve fal len into the appar atus, the
been d ropped.
P ower Source W arni ng
A label on thi s prod uct indi ca tes the cor rect power s our ce for this product. Operate this product only
from an electri ca l outl et w ith the vol tage and frequency i ndicated on the product l abel. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power compa ny.
The AC inlet on the unit must remain accessible and operable at all times.
IMPORTANT SAFETY INSTRUCTIONS
viii OL-29161-01
WARNING: Avoid e lectric shock a nd fire hazard! If this pr oduct connects to coa x ia l
WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,
outlets, extension cords, or integral convenience receptacles. For products that require
WARNI NG: There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
Ground the Product
cable wiring, be sure the ca b l e system is grounde d (earthe d). Grounding p r ovides
some protection against voltage surge s and b uilt-up static charges.
P rotect the P roduct from Lightni ng
In add ition to di sconnecti ng the AC power from the wa ll outlet, di sconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power
source. The li ght may go out when the a pparatus is turned off, r ega r dles s of w hether i t i s still plugged
into an AC power source.
Eli mi nate AC Power/Mains Overloads
battery power or other power sources to operate them, refer to the operating
instr uctions f or those p roducts.
Handling Disposable Batteries
This product may contain a rechargeable Lithium-Ion battery to provide stand-by opera tion i n the
event of a n AC pow er fa ilure.
Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see
the instructions later in this guide for handling, replacing, and disposing of the battery.
to recha r ge it outside the system. Do not crus h, p unctur e , dispose of in fire, short the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instr uctions from your se rvice provider.
Batter y Safety
Insert ba tteri es cor rectly. There may be a risk of explosion if the ba tteries are incorrectly inser ted .
Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteri es.
Please follow instructions provided for charging ‘rechargeable’ batteries.
Replace ba tteries w ith the sa me or equiva lent type tha t we r ecommend.
IMPORTANT SAFETY INSTRUCTIONS
OL-29161-01 ix
Do not ex pose ba tteries to excessive hea t (such a s sunlight or fir e).
WARNING: Avoid e lectric shock a nd fire hazard! Do not ex pose this product to
WARNING: Avoid ele ctr ic shock a nd f ire ha z a r d! U np lug thi s pr oduct befor e cl e a ning .
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNING: Avoid e lectric shock a nd fire hazard! Neve r p ush ob jects through the
Do not expose batteries to temperatures above 100°C (212°F).
Batter y D i sp o sal
The batteries may conta in substances tha t could be harmful to the environment.
Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For mor e infor mation about perchlorate and best
ma nagement practices for perchlor ate-containi ng substa nce, see
www.dtsc.ca.gov/hazardouswaste/perchlorate
Provide V entilation and Select a Location
Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not insta ll this a ppar atus in an enclosure, such as a bookcase or r ack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Opera ting E nvi ronm ent
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cool ing air vents on the cha ssis ar e
not blocked.
P rotect from E xpos ure to Moisture and Fore ign O bject s
dripping or splashing liq uids, rain, or moisture. Objects filled with liq uids, s uch a s
vases, should not be placed on this apparatus.
device (dust remover) to clean this product.
openings in this p roduct. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
IMPORTANT SAFETY INSTRUCTIONS
x OL-29161-01
Service Warnin gs
WARNING: Avoi d e le c tr i c shock! Do not open the cover of this product. Op e ning or
CAUTI ON: To reduce the risk of fire, use only No. 26 AWG or large r
removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of a ny service or r epair s to this product, the ser vice technician must perfor m safety
checks to d etermine that this product is in proper operating cond ition.
P rotect the P roduct W hen Movi ng It
Alwa ys d isconnect the power source w hen moving the appar atus or connecting or d isconnecting
cabl es.
T el ephone E quipm e nt Not ice
When usi ng your telephone equipment, basic safety precautions should al w ays be fol low ed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or la undry
tub, i n a wet basement or near a swimming pool.
2. Avoi d using a tel ephone (other than a cordless type) during an electri ca l storm. T here ma y be a
remote risk of electric shock from lightning.
3. Do not use the telephone to repor t a gas leak in the vicinity of the leak.
telecommunica tion line cord.
SAVE THESE I NSTRU CTI ONS
20110316_Modem with Battery_Safety
United Sta te s FCC Complianc e
OL-29161-01 xi
United S tates FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the followin g measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
An y changes or modifications not expressly approved by Cisco Systems, Inc. , could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact you r
service provider for any questions you may have regarding the operation or installation of this device.
De cla ration of Conform it y
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two condition s: 1) the dev ice may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI R egulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
RF E x posur e Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
DOCSIS Wireless Residential Voice
Gateway
Model(s): DPC3928 EPC3928
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770 236-1077
United States FCC Compliance
x ii OL-29161-01
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
20100527 FCC DSL_Domestic
CE Compliance
OL-29161-01 xiii
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
CE Compliance
x iv OL-29161-01
Note: The full declaration of conformity for this product can be found at
http: //www.cisco.com/ we b/co nsumer/ sup port/comp lia nce_info. htm l.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
National Restrictions
This product is for in door use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
-1999/5/EC
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please che ck http://www.comuni cazi oni. it/i t/ for m ore details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comunicazi oni.it/i t/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elek tronisk o
sakaru direkcijas. Vairāk informācijas: http://www.esd. lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a dev ice can b e calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
CE Compliance
OL-29161-01 xv
Antennas
Use only the antenna supplied with the product.
20110311_CE_Gateway
CE Compliance
OL-29161-01 xvii
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