Cisco DPC3929, DPC3929CM Manual

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Cisco Model DPC3929 and DPC3929CM DOCSIS 3.0 8x4

Wireless Residential Gateway with

Embedded Digital Voice Adapter

User Guide

Please Read

Important

Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.

Notices

Trademark Acknowledgments

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its

affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable

Television Laboratories, Inc. and PacketCable is a trademark of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance.

Other third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Publication Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent.

Disclaimer

The maximum performance for wireless is derived from IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network capacity, data throughput rate, range and coverage. Performance depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction, operating system used, mix of wireless products used, interference and other adverse conditions.

Software and Firmware Use

The software described in this document is protected by copyright law and furnished to you under a license agreement. You may only use or copy this software in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware, or any portion of it, without our express written consent is prohibited.

Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.

Contents
IMPORTANT SAFETY INSTRUCTIONS	vii
United States FCC Compliance	xi
Chapter 1 Introducing the DOCSIS Wireless Residential Voice
Gateway	1
Introduction .........................................................................................................................	2
What's In the Carton?..........................................................................................................	3
Front Panel Description ......................................................................................................	5
Back Panel Description .......................................................................................................	7
Chapter 2 Installing the DOCSIS Wireless Residential Voice
Gateway	9
Installation Preparations ...................................................................................................	10
Install the Wireless Residential Voice Gateway ..............................................................	17
Chapter 3 Operation of Front Panel Indicators	19
Initial Power Up, Calibration, and Registration (AC Power Applied)..........................	20
Normal Operations (AC Power Applied) .......................................................................	22
Special Conditions .............................................................................................................	24
Chapter 4 Maintaining the Battery	25
Location of the Battery ......................................................................................................	26
Battery Maintenance .........................................................................................................	27
Chapter 5 Troubleshooting the DOCSIS Wireless Residential
Voice Gateway	29
Frequently Asked Questions ............................................................................................	30
Common Troubleshooting Issues ....................................................................................	35
Tips for Improved Performa nce .......................................................................................	37
Chapter 6 Customer Information	39
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Contents

Index

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Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

Mitteilung fürCATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

IMPORTANT SAFETY INSTRUCTIONS

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third

prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the

apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Groundthe Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial

cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

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vii

IMPORTANT SAFETY INSTRUCTIONS

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source fromthe On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

Eliminate AC Power/Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains,

outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

Handling Disposable Batteries

This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.

Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see the instructions later in this guide for handling, replacing, and disposing of the battery.

WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the

external contacts, or expose to water or other liquids. Dispose of the battery in accordance with local regulations and instructions from your service provider.

Battery Safety

 Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.

Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.

Please follow instructions provided for charging ‘rechargeable’ batteries.

Replace batteries with the same or equivalent type that we recommend.

Do not expose batteries to excessive heat (such as sunlight or fire).

Do not expose batteries to temperatures above 100°C (212°F).

Battery Disposal

The batteries may contain substances that could be harmful to the environment.

Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations.

The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. For more information about perchlorate and best management practices for perchlorate-containing substance, see

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IMPORTANT SAFETY INSTRUCTIONS

www.dtsc.ca.gov/hazardouswaste/perchlorate

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.

Do not block ventilation openings.

Operating Environment

This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).

Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked.

Protect fromExposure to Moistureand ForeignObjects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.

Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in

electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your

warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Protect the Product When MovingIt

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

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IMPORTANT SAFETY INSTRUCTIONS

Telephone Equipment Notice

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following:

1.Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

SAVE THESE INSTRUCTIONS

20110316_Modemwith Battery_Safety

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United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the

instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC

approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC Rules. Operation is subject to the following

two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.

DOCSIS Wireless Residential Voice

Gateway

Model(s): DPC3929 and DPC3929CM

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

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x i

United States FCC Compliance

RF Exposure Statements

Note: Thisdeviceandit'santennas(s)mustnotbeco-locatedoroperatinginconjunctionwith anyotherantennaortransmitterexceptinaccordancewithFCCmulti-transmitterproduct procedures.This equipment should be installed and operatedwith a minimum distance of 7.9inches (2 0cm)between theradiator and your body . For products availableinthe

USA/Canada market, onlychannels 1 -11canbeoperated. Theselectionof other channels is

notpossible.

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with

FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

20100527 FCCDSL_Domestic

National Restrictions

This product is for indoor use only.

USA/Canada

This system has been evaluated for RS-210. When operating this system, adhere to the following requirements:

When operating in the band 5150-5250 MHz, the device is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

The maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 54705725 MHz shall comply with the EIRP limit.

The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the EIRP limits specified for point-to-point and non point-to-point operation as appropriate.

Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Operation in the 56005650 MHz band in the US is not permitted at this time to avoid interference with Terminal Doppler Weather Radar systems operated by the FAA. This requirement is applicable to systems installed indoors or outdoors. Note: Industry Canada also restricts operation of this band per RSS-210. Systems being installed

outdoors are subject to the following restrictions:

a Systems must be professionally installed by trained qualified engineer or technicians.

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United States FCC Compliance

bSystems must be installed per the recommended guidelines in the installation guide for the outdoor systems.

cThe use of non-approved Cisco antennas or unauthorized modifications could affect the operation of the system and result in interference to the TDWR and as such the operator could be held liable for such interference.

Ce système a été évalué pour les normes radioélectriques RS-210. Lorsque vous exploitez ce système, respectez les exigences listées ci-dessous.

Quand l'appareil est exploité dans la bande 5150-5250 MHz, il peut uniquement être utilisé à l'intérieur pour réduire le risque de brouillage préjudiciable qui pourrait affecter les systèmes satellites portables sur la même voie.

Le gain d'antenne maximal permis dans le cas des appareils utilisant les bandes 52505350 MHz et 5470-5725 MHz doit être conforme à la limite PIRE (EIRP).

Le gain d'antenne maximal permis dans le cas des appareils utilisant la bande 5725-5825

MHz doit être conforme aux limites PIRE (EIRP) précisées pour les activités point à point et non point à point, le cas échéant.

Les utilisateurs doivent aussi savoir que les radars haute puissance sont les utilisateurs principaux (c.-à-d. les utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850 MHz et que ces appareils sont susceptibles de causer des parasites ou des dommages aux dispositifs LE-LAN.

Le fonctionnement en 5600 - bande 5650 MHz aux Etats-Unis n'est pas autorisée à ce moment pour éviter les interférences avec Doppler systèmes radar météorologiques terminal exploité par la FAA. Cette exigence est applicable aux systèmes à l'intérieur ou à l'extérieur installés. Note: Industrie Canada procède également à l'exploitation de cette bande par RSS-210. Systèmes étant installés à l'extérieur sont soumis aux restrictions suivantes:

a Les systèmes doivent être installés professionnellement par l'ingénieur ou technicien formé et qualifié.

b Les systèmes doivent être installés selon les directives recommandées dans le guide d'installation pour les systèmes extérieurs.

cL'utilisation d'antennes non approuvées par Cisco ou modification non autorisée pourrait affecter le fonctionnement du système et entraîner des interférences dans la TDWR et en tant que telle l'opérateur peut être tenu pour responsable de cette atteinte.

France

For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of

the 2.4 GHz band. Check http://www.arcep.fr/ for more details.

Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des

utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour de plus amples détails.

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United States FCC Compliance

Italy

This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating

within the boundaries of the owner's property, its use requires a “general authorization.” Please check http://www.comunicazioni.it/it/ for more details.

Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del

proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”. Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.

Latvia

The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.lv for more details.

2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.

Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm).

Antennas

Use only the antenna supplied with the product.

20110311_CE_Gateway

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1 Chapter 1

Introducing the DOCSIS

Wireless Residential Voice

Gateway

Purpose

This guide covers the following product model:

DPC3929 DOCSIS Wireless Residential Voice Gateway

DPC3929CM DOCSIS Wireless Residential Voice Gateway

All features described in this guide are standard to these models of residential gateways unless otherwise noted. For the purpose of this guide, whenever a feature or option applies to only a specific model, the model number is specified. If a model number is not specified, then the feature or option applies to both of the models.

Audience

This guide is written for the home subscriber.

Document Version

This is the first formal release of this document.

In This Chapter



Introduction ..........................................................................................	2
What's In the Carton?...........................................................................	3
Front Panel Description .......................................................................	5
Back Panel Description ........................................................................	7

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Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway

Introduction

Your new Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service. The residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device.

This guide provides procedures and recommendations for installing, operating, and troubleshooting your residential gateway for high-speed Internet and digital telephone service for your home or office. Contact your service provider for more information about subscribing to these services.

Your new residential gateway offers the following outstanding benefits and features:

 Compliant with DOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™ specifications to deliver high-end performance and reliability

High performance broadband Internet connectivity to energize your online experience

Two-line embedded digital voice adapter for wired telephony service

Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity

802.11n Wireless Access Point

User configurable Parental Control blocks access to undesirable Internet sites

Advanced firewall technology deters hackers and protects the home network from unauthorized access

Attractive compact design that allows for vertical, horizontal, or wall-mounted operation

Color-coded interface ports and corresponding cables simplify installation and setup

DOCSIS-5 compliant LED labeling and behavior provides a user and technician

friendly method to check operational status and act as a troubleshooting tool  Allows automatic software upgrades by your service provider

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