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RCP50UW
User Manual
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User Manual
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BlackBerry RCK70CW, RCP50UW User Manual

BlackBerry Storm 9500 Series
BlackBerry Storm 9520/9550 Smartphones
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWD-643442-0707020222-001
Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 8
Find more information............................................................................................................................................................................................................................... 9
Start using your device.............................................................................................................................................................................................................................. 9
Shortcuts..................................................................................................................................................................................................................................................... 17
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 17
Phone shortcuts.......................................................................................................................................................................................................................................... 17
Message shortcuts..................................................................................................................................................................................................................................... 17
Phone........................................................................................................................................................................................................................................................... 20
Phone basics............................................................................................................................................................................................................................................... 20
Emergency calls.......................................................................................................................................................................................................................................... 23
Volume......................................................................................................................................................................................................................................................... 23
Voice mail.................................................................................................................................................................................................................................................... 24
Speed dial.................................................................................................................................................................................................................................................... 25
Voice dialing............................................................................................................................................................................................................................................... 25
Conference calls......................................................................................................................................................................................................................................... 28
Call logs....................................................................................................................................................................................................................................................... 29
Call blocking............................................................................................................................................................................................................................................... 33
Fixed dialing................................................................................................................................................................................................................................................ 34
Smart dialing.............................................................................................................................................................................................................................................. 35
TTY support................................................................................................................................................................................................................................................. 36
Multiple phone numbers........................................................................................................................................................................................................................... 37
Phone options............................................................................................................................................................................................................................................. 38
Phone shortcuts.......................................................................................................................................................................................................................................... 40
Phone troubleshooting.............................................................................................................................................................................................................................. 40
Messages..................................................................................................................................................................................................................................................... 42
Message basics........................................................................................................................................................................................................................................... 42
Email messages.......................................................................................................................................................................................................................................... 47
PIN messages............................................................................................................................................................................................................................................. 58
SMS text messages.................................................................................................................................................................................................................................... 59
MMS messages........................................................................................................................................................................................................................................... 63
Message list options.................................................................................................................................................................................................................................. 66
S/MIME-protected messages................................................................................................................................................................................................................... 70
PGP protected messages.......................................................................................................................................................................................................................... 77
Message troubleshooting.......................................................................................................................................................................................................................... 83
Files and attachments............................................................................................................................................................................................................................... 87
File and attachment basics....................................................................................................................................................................................................................... 87
Managing files and attachments............................................................................................................................................................................................................. 90
Spreadsheets.............................................................................................................................................................................................................................................. 92
Media files................................................................................................................................................................................................................................................... 93
Presentations.............................................................................................................................................................................................................................................. 93
vCard contact attachments....................................................................................................................................................................................................................... 94
Attachment troubleshooting..................................................................................................................................................................................................................... 95
Media........................................................................................................................................................................................................................................................... 96
Audio and video files................................................................................................................................................................................................................................. 96
Camera........................................................................................................................................................................................................................................................ 103
Pictures........................................................................................................................................................................................................................................................ 105
Managing media files................................................................................................................................................................................................................................ 108
Memory and media cards.......................................................................................................................................................................................................................... 110
Transferring and downloading media files............................................................................................................................................................................................. 112
Browser........................................................................................................................................................................................................................................................ 118
Browser basics............................................................................................................................................................................................................................................ 118
Browser bookmarks.................................................................................................................................................................................................................................... 121
Browser options.......................................................................................................................................................................................................................................... 125
Browser troubleshooting........................................................................................................................................................................................................................... 133
Date, time, and alarm................................................................................................................................................................................................................................ 134
Set the date and time manually............................................................................................................................................................................................................... 134
Get the date and time from the wireless network automatically......................................................................................................................................................... 134
Change what appears on the display when your device is charging................................................................................................................................................... 134
Change the clock face............................................................................................................................................................................................................................... 135
Display a second time zone...................................................................................................................................................................................................................... 135
Turn on bedside clock mode..................................................................................................................................................................................................................... 135
Set options for bedside clock mode......................................................................................................................................................................................................... 135
Personal organizer..................................................................................................................................................................................................................................... 139
Contacts...................................................................................................................................................................................................................................................... 139
Calendar...................................................................................................................................................................................................................................................... 145
Tasks............................................................................................................................................................................................................................................................ 156
Memos......................................................................................................................................................................................................................................................... 159
Categories................................................................................................................................................................................................................................................... 161
Calculator.................................................................................................................................................................................................................................................... 162
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 164
Accessibility options.................................................................................................................................................................................................................................. 166
LED notification.......................................................................................................................................................................................................................................... 167
Typing.......................................................................................................................................................................................................................................................... 169
Typing basics.............................................................................................................................................................................................................................................. 169
Custom dictionary...................................................................................................................................................................................................................................... 176
AutoText...................................................................................................................................................................................................................................................... 177
Language..................................................................................................................................................................................................................................................... 180
Change the display language................................................................................................................................................................................................................... 180
Add a display language............................................................................................................................................................................................................................. 180
Delete a display language......................................................................................................................................................................................................................... 180
About typing input languages.................................................................................................................................................................................................................. 180
Change the typing input language.......................................................................................................................................................................................................... 180
Change the voice dialing language......................................................................................................................................................................................................... 181
Change the display options for contacts................................................................................................................................................................................................. 181
Language troubleshooting........................................................................................................................................................................................................................ 181
Display and keyboard................................................................................................................................................................................................................................ 182
Keyboard options....................................................................................................................................................................................................................................... 185
Search.......................................................................................................................................................................................................................................................... 189
Messages, attachments, and web pages................................................................................................................................................................................................. 189
Synchronization.......................................................................................................................................................................................................................................... 193
About synchronization............................................................................................................................................................................................................................... 193
Reconcile email messages over the wireless network........................................................................................................................................................................... 193
Delete email messages over the wireless network................................................................................................................................................................................ 193
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 194
Synchronize organizer data over the wireless network......................................................................................................................................................................... 194
About synchronization conflicts............................................................................................................................................................................................................... 194
Manage email reconciliation conflicts..................................................................................................................................................................................................... 195
Manage data synchronization conflicts................................................................................................................................................................................................... 195
About backing up and restoring device data.......................................................................................................................................................................................... 195
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 195
Delete all device data................................................................................................................................................................................................................................ 196
Empty the deleted items folder on your computer from your device................................................................................................................................................... 196
Synchronization troubleshooting............................................................................................................................................................................................................. 196
Bluetooth technology................................................................................................................................................................................................................................ 198
Bluetooth technology basics..................................................................................................................................................................................................................... 198
Bluetooth technology options................................................................................................................................................................................................................... 200
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 204
GPS technology.......................................................................................................................................................................................................................................... 205
About GPS technology.............................................................................................................................................................................................................................. 205
Get your GPS location............................................................................................................................................................................................................................... 205
Turn off location aiding............................................................................................................................................................................................................................. 205
Prevent others from tracking your location............................................................................................................................................................................................ 206
GPS technology troubleshooting............................................................................................................................................................................................................. 206
Maps............................................................................................................................................................................................................................................................ 207
Map basics.................................................................................................................................................................................................................................................. 207
Navigation................................................................................................................................................................................................................................................... 209
Map options................................................................................................................................................................................................................................................ 211
BlackBerry Messenger............................................................................................................................................................................................................................... 214
Groups......................................................................................................................................................................................................................................................... 215
Conversations............................................................................................................................................................................................................................................. 216
Applications................................................................................................................................................................................................................................................ 221
View properties for an application........................................................................................................................................................................................................... 222
Delete a third-party application............................................................................................................................................................................................................... 222
Receive a device password prompt before you add an application..................................................................................................................................................... 222
View the size of an application database................................................................................................................................................................................................ 222
Check for application updates.................................................................................................................................................................................................................. 223
Application troubleshooting..................................................................................................................................................................................................................... 223
BlackBerry Device Software...................................................................................................................................................................................................................... 224
About updating the BlackBerry Device Software................................................................................................................................................................................... 224
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 224
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 225
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 225
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 225
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 225
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 226
BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 226
Wireless network coverage....................................................................................................................................................................................................................... 228
Turn on the connection to the wireless network.................................................................................................................................................................................... 228
Turn off the connection to the wireless network.................................................................................................................................................................................... 228
LED notification for network connections............................................................................................................................................................................................... 228
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 229
Change the connection speed for the wireless network....................................................................................................................................................................... 229
Turn off data service.................................................................................................................................................................................................................................. 230
Wireless networks that your device connects to.................................................................................................................................................................................... 230
Verify the status of network connections and services......................................................................................................................................................................... 230
Connect to a GSM or UMTS network...................................................................................................................................................................................................... 232
Set the wireless networks to use with global roaming mode............................................................................................................................................................... 232
Preferred wireless network list................................................................................................................................................................................................................. 233
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 237
Change the network mode........................................................................................................................................................................................................................ 239
Wireless network coverage troubleshooting........................................................................................................................................................................................... 239
Power, battery, and memory..................................................................................................................................................................................................................... 241
Format the device memory or a media card........................................................................................................................................................................................... 242
View the amount of available memory.................................................................................................................................................................................................... 242
Best practice: Conserving memory on your device................................................................................................................................................................................ 242
SIM card...................................................................................................................................................................................................................................................... 244
Change a SIM card contact...................................................................................................................................................................................................................... 245
Delete a SIM card contact........................................................................................................................................................................................................................ 245
Store SMS text messages on your SIM card........................................................................................................................................................................................... 245
About SIM card security............................................................................................................................................................................................................................ 246
Protect your SIM card with a PIN code................................................................................................................................................................................................... 246
Change the SIM card PIN code................................................................................................................................................................................................................ 246
Change the display name for a phone number...................................................................................................................................................................................... 246
Security........................................................................................................................................................................................................................................................ 247
Security basics............................................................................................................................................................................................................................................ 247
Password keeper........................................................................................................................................................................................................................................ 248
Encryption................................................................................................................................................................................................................................................... 251
Memory cleaning........................................................................................................................................................................................................................................ 253
Certificates.................................................................................................................................................................................................................................................. 255
PGP keys..................................................................................................................................................................................................................................................... 262
Certificate servers...................................................................................................................................................................................................................................... 268
Key stores.................................................................................................................................................................................................................................................... 270
Smart cards................................................................................................................................................................................................................................................. 272
Software tokens.......................................................................................................................................................................................................................................... 276
VPN settings............................................................................................................................................................................................................................................... 277
About security self-tests............................................................................................................................................................................................................................ 278
Verify security software............................................................................................................................................................................................................................. 278
Third-party application control................................................................................................................................................................................................................ 279
Security troubleshooting........................................................................................................................................................................................................................... 282
Service books and diagnostic reports...................................................................................................................................................................................................... 283
Service books.............................................................................................................................................................................................................................................. 283
Diagnostic reports...................................................................................................................................................................................................................................... 284
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 285
BrickBreaker................................................................................................................................................................................................................................................ 288
About BrickBreaker.................................................................................................................................................................................................................................... 288
BrickBreaker capsules................................................................................................................................................................................................................................ 288
BrickBreaker scoring.................................................................................................................................................................................................................................. 289
Play BrickBreaker....................................................................................................................................................................................................................................... 289
Adjust the volume...................................................................................................................................................................................................................................... 289
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 289
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 290
Word Mole game........................................................................................................................................................................................................................................ 291
Single-player games.................................................................................................................................................................................................................................. 292
Multiplayer games..................................................................................................................................................................................................................................... 293
Word Mole game troubleshooting............................................................................................................................................................................................................ 294
Glossary....................................................................................................................................................................................................................................................... 296
Legal notice................................................................................................................................................................................................................................................. 301
User Guide

Welcome to BlackBerry!

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
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User Guide
Find more information, 9 Wireless networks that your device connects to, 230 BlackBerry Device Software, 224
Welcome to BlackBerry!

Find more information

• To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Start using your device

Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
• I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device using the BlackBerry® Internet Service. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications.
• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation email message.
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User Guide
Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key
Escape key
• view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
• move back a screen
• close a menu
Move around the screen
• To highlight an item, touch the screen lightly.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To select an item or open a link, click (press) the item.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the
For more information about SurePress™ touch screen navigation, see the setup wizard on your BlackBerry® device.
key.

BlackBerry basics

Make a call
1. In the phone application, perform one of the following actions:
• Type a phone number.
• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2.
Press the key.
To end the call, press the key.
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Related topics
Add a pause or a wait to a phone number, 140
Welcome to BlackBerry!
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Browse. Navigate to a folder that contains ring tones. Click a
ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the
7. Click Send.
key.
Related topics
Search for contacts in your organization's address book, 140 Mailing lists, 142
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
key.
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5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 142
Add a contact
1. In the contact list, click Add Contact.
2. Type the contact information.
3. Press the
4. Click Save.
key.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the
7. Click Save.
key.
Welcome to BlackBerry!
Related topics
Turn off your device, 241
Take a picture
1. On the Home screen, click the Camera icon.
2. If necessary, lock the focus on a subject by pressing the Right Convenience key halfway.
3. To take a picture, press the Right Convenience key all the way down.
Related topics
View a picture, 105 Record a video, 12
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
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4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 96 Take a picture, 12
Welcome to BlackBerry!
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. Click the text beside the alarm time.
4. Slide your finger to highlight On or Weekdays.
5. Press the Escape key.
6. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 241
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Related topics
Turn on Bluetooth technology, 198
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Welcome to BlackBerry!

Troubleshooting basics

I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 34 Call blocking, 33 Call forwarding, 31 Switch the active phone number, 37
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
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• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi­Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off data service, 230 Turn off the connection to the wireless network, 228 About wireless coverage indicators, 231 Change an email message filter, 51 Forward messages from a specific email message folder to your device, 48
Welcome to BlackBerry!
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Fixed dialing, 34 Turn off the connection to the wireless network, 228
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
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User Guide
Delete a message, 47 Delete a media file or folder, 109
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
Welcome to BlackBerry!
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User Guide

Shortcuts

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To select an item, click (press) the screen.
• To highlight an item, touch the screen lightly.
• To open a menu in an application to access options and available actions, press the Menu key.
• To select a highlighted menu item, press the Menu key.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To stop continuous scrolling, touch the screen.
• To move to the next item, slide your finger to the left quickly.
• To move to the previous item, slide your finger to the right quickly.
• To switch applications, press and hold the Menu key. Click an application.
Shortcuts

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key.
• To set up speed dial for a contact, in the phone application, press and hold a key.
• To insert a plus sign (+) when typing a phone number, press and hold 0.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
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User Guide
• To compose a message from a message list, press the comma (,) key.
• To view received messages and received call logs, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.

Media shortcuts

Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
• To pause an audio or video file, press the Mute key. To resume playing an audio or video file, press the Mute key again.
• To play the next song, press and hold the Volume Up key.
• To play the previous song, press and hold the Volume Down key.
• If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume
Up key until audio boost turns on.
Camera
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type an accented character, press and hold the letter key. Click the accented character that appears on the screen.
• To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.
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User Guide
Shortcuts
• To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again.
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.
• To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger.
• To cut or copy text and paste it into an application, simultaneously touch the screen before and after the text that you want to copy. Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.
• To change the typing input language quickly when you are using your device in landscape view, or in portrait view with the full keyboard, click the globe icon. Click an input language.
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User Guide

Phone

Phone basics

Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Related topics
About multiple phone numbers, 37
Make a call
1. In the phone application, perform one of the following actions:
• Type a phone number.
• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2.
Press the key.
Phone
To end the call, press the
Related topics
Add a pause or a wait to a phone number, 140
key.
Answer a call
Press the Send key.
To end a call, press the End key.
Related topics
Change your ring tone, 11
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
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User Guide
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Browse. Navigate to a folder that contains ring tones. Click a
ring tone.
5. Press the Menu key.
6. Click Save.
Mute a call
During a call, press the Mute key on the top of your device.
To turn off mute, press the Mute key again.
Phone
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
1. During a call, press the Menu key.
2. Click Activate Speakerphone.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
To turn off the speakerphone, press the Menu key. Click Activate Handset.
Related topics
Bluetooth technology, 198
Dial an extension
1. When typing a phone number, press the Menu key.
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User Guide
2. Click Add Pause.
3. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when your device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. Press the Power key or Power/Lock key on the top left of your BlackBerry® device.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Click the contacts icon. Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 38
Phone
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
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User Guide
Phone

Emergency calls

About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
About Emergency Callback Mode
If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
Perform one of the following actions:
• If your screen or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your screen or device is locked, press the Power key or Power/Lock key on the top left of your device. Type the emergency number. Press the Send key.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the top of your device. To turn off mute, press the Mute key again.
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User Guide
Related topics
Amplify the volume using the audio boost feature, 98 Improve sound quality for media files, 98
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Phone
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Voice mail

Check your voice mail
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
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User Guide
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.

Speed dial

Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, hold the key that you assigned to the contact.
Phone
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
• To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
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User Guide
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company. Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 36
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say "Check my phone number."
• To check the wireless coverage level, say "Check coverage."
• To check the battery power level, say "Check battery."
Phone
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Voice Dialing Language field.
4. Press the Menu key.
5. Click Save.
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the Menu key.
5. Click Save.
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User Guide
Phone
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
4. Press the Menu key.
5. Click Save.
Set the matching sensitivity level for voice commands
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
4. Press the Menu key.
5. Click Save.
Improve voice recognition of numbers
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Press the Menu key.
4. Click Adapt Digits.
5. Complete the instructions on the screen.
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User Guide
Phone

Conference calls

About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Related topics
Place a call on hold, 21
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
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