Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE
FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
WAR NING
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
•Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
This device complies with Industry Canada RSS 119, under
certification number 2503 195 634A.
IC Class B compliance
This device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Please read these safety instructions and the operation instructions
provided in this manual before operating the iPAQ BlackBerry
H1100 Handheld or its charging cradle. Retain these instructions for
future use.
Remember to follow any special regulations governing the use of
the iPAQ BlackBerry H1100 Handheld and always switch it off in
areas where radio devices are forbidden, or when it may cause
interference or danger. Any safety laws and regulations pertaining
to the use of cell phones and two-way radios will likely apply to
your use of the handheld. We encourage you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which restrictions
on radio transmissions are imposed. In addition, the iPAQ
BlackBerry H1100 Handheld should not be used in locations that
may be hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.
The iPAQ BlackBerry H1100 Handheld is not an FAA-approved
electronic device for use on aircraft. Switch off the handheld when
in an aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illegal.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any
questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the charging cradle as a means of
storing your handheld while in a vehicle.
WAR NING
Do not use any cradle, charging unit, or any other
accessory or attachment that is not manufactured by RIM or
supplied by Compaq or an authorized Compaq accessories
supplier. Use of any accessory or attachment that is not
supplied or approved for use by Compaq in conjunction with
the handheld is not permitted as it may cause hazards.
Do not place the iPAQ BlackBerry H1100 Handheld or its charging
cradle on any unstable surface, such as a cart, stand, tripod, bracket,
or table. It may fall, causing serious injury to a child or adult, and
serious damage to the handheld.
Discard the handheld properly. As the unit contains a lithium
battery, neither the handheld nor the lithium battery should be
disposed of in fire. Dispose of the handheld containing the lithium
battery in accordance with the laws and regulations in your area
governing disposal of such cell types. Contact Compaq if you have
any questions concerning disposal of the handheld or the lithium
cell.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 23 for more information on the battery
and power supply. Do not overload wall outlets, extension cords, or
integral convenience receptacles as this may result in a risk of fire or
electric shock.
Never push objects of any kind into the iPAQ BlackBerry H1100
Handheld through openings as they may short-out parts and this
may result in a fire or electric shock. Never spill liquid of any kind
on the handheld or its charging cradle. Unplug the charging cradle
from the wall before cleaning. Do not use liquid or aerosol cleaners.
WAR NING
WAR NING
WAR NING
CAUTION
To reduce the risk of fire or electric shock, do not expose
the handheld, charging cradle, or the adapter to rain or
moisture.
To reduce risk of fire or burns, do not disassemble, crush,
puncture, short external contacts, or dispose of in fire or
water. Replace only with the appropriate Compaq spare.
To reduce the risk of electrical shock, fire or damage to the
equipment, do not use converter kits sold for appliances to
power the cradle.
Ensure that the electrical outlet you plug the AC Adapter
into is easily accessible to you at all times. When you want
to disconnect power from the cradle, unplug the AC Adapter
from the electrical outlet.
Unplug the charging cradle from the wall and refer the handheld
and charging cradle for service to qualified personnel if:
•the power supply cord or plug is damaged
•liquid has been spilled or objects have fallen into the handheld
or charging cradle
•objects have fallen into the handheld or charging cradle
•the handheld or charging cradle has been exposed to rain or
water
•the handheld or charging cradle has been dropped or damaged
in any way
•the handheld or charging cradle does not operate normally by
following the instructions contained in this manual
•the handheld or charging cradle exhibits a distinct change in
performance.
IMPORTANT UL SAFETY
INSTRUCTIONS
Read these instructions. Keep these instructions. Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. Clean only with a dry cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when used for
long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such as
when the power-supply cord or plug has been damaged, liquid has
been spilled or objects have fallen into the apparatus, it has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
WAR NING
To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to
restore the handheld or charging cradle to its normal operation.
Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.
Welcome to your iPAQ
BlackBerry Solution
The iPAQ BlackBerry Solution is a mobile email solution that
includes the iPAQ BlackBerry H1100 Handheld, charging/docking
cradle, Desktop Software, and flat-rate airtime on a nationwide
wireless data network. Equipped with a large 160x160 screen,
rechargeable battery, 5 Mb of Flash memory, “always on, always
connected” wireless technology and QWERTY keyboard design, the
iPAQ BlackBerry H1100 Handheld provides users with the ultimate
palm-sized handheld for messaging and personal information.
Get ready to experience the power of messaging with your
handheld using functions such as:
essages: Receive, read, reply to, compose, forward, save, file,
•M
and delete messages.
•C
ompose: Create and send messages to Internet email
addresses and to other handhelds.
•Sav
•S
•A
ed Messages: Store messages for future viewing.
earch Messages: Locate messages in seconds with the
powerful search tool.
ddress Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
asks: Add, edit, and delete tasks and mark tasks as complete.
•T
•Alar
m: Set the alarm on the handheld to sound daily.
16
Welcome to your iPAQ BlackBerry Solution
•MemoP
•Calcu
conversions.
•O
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock
that only you can use it. (This function is only visible in the
Home screen after you have set a password.)
•Turn Wireless Off / Turn Wireless On: Turn the handheld’s
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
•Power Off: Turn off the handheld at night or on weekends.
ad: Compose, edit, and delete notes, memos and lists.
lator: Perform basic mathematical operations and
ptions: Customize the way the handheld notifies you of new
: Lock the handheld with a password security screen so
New for version 2.0
The iPAQ BlackBerry Handheld (pre-installed with BlackBerry
version 2.0 software) now supports folder management, which
gives you the ability to file messages on the handheld. When you
first reconcile email (using the Intellisync tool) with your handheld,
your desktop folder structure is transferred to the handheld. Any
messages filed on the handheld are marked as read and moved into
the corresponding desktop folder. (See page 105 for more
information.) You can also set your Message List Options to delete
messages on both the desktop and the handheld upon email
reconciliation. (See page 75 for more information.)
The updated Search Messages function allows you to create and
save pre-defined searches on the handheld. You can use these
searches in the Messages, Saved Messages, or Search Messages
screens to find messages filed in a particular folder, sent to a
Installation and User’s Guide
Welcome to your iPAQ BlackBerry Solution
particular address, or containing specific text. (See page 111 for
more information.) The expanded Calendar function now supports
recurring calendar appointments and offers you one of four views:
Day, Week, Month, or Agenda.
The updated Desktop Software allows you to turn off email
redirection if using the BlackBerry Enterprise Server. You can also
select from which desktop folders you want email to be redirected.
See the Redirector Settings online help for more information.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.
Contents of your package
Your package should contain the following:
•iPAQ BlackBerry Handheld
•Cradle
•Holster
•This Installation and User’s Guide
•Getting Started Card
•Installation CD-ROM
If something from this package is missing or not working properly,
contact the point of purchase.
17
System Requirements
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM
Installation and User’s Guide
18
Welcome to your iPAQ BlackBerry Solution
•Microsoft Exchange Client, Microsoft Outlook 97, Outlook 98 or
2000 (Workgroup installation), with an email account on a
Microsoft Exchange Server version 4.0 or higher, that is capable
of receiving email from the Internet
You must have the Desktop Redirector (Redirector.exe) running on
a computer with a continuous connection to the company’s
Exchange Server. Use of the Desktop Redirector is not required if
email will be redirected by the BlackBerry Enterprise Server.
You have a Microsoft Exchange email account if:
•You will be running Microsoft Outlook as your email client
and,
•In Outlook, if you select Tools>Services, the dialog box contains
a list of services that includes Microsoft Exchange Server.
About this guide
This guide provides information for operating the iPAQ BlackBerry
Handheld and for installing the Desktop Software.
Note
Tip
Notes will appear in this format and will contain additional
information to help you perform the task being described.
Tips provide information about performing tasks and offer
different options to perform tasks.
A summary, including a list of relevant tips, is included at the end
of each chapter.
The ‘Frequently asked questions’ chapter will help you further with
your iPAQ BlackBerry Handheld. As well, the Desktop Software
offers online help to guide you and answer your questions. To open
the online help, select Help from any active window.
Installation and User’s Guide
Welcome to your iPAQ BlackBerry Solution
Customer support
For customer support:
•U.S. and Canada: 1-800-OK COMPAQ
•Web: www.compaq.com/support
or: www.compaq.com/H1100
19
Installation and User’s Guide
1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you start sending and receiving email.
Handheld components
Figure 1: Front view of handheld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and
22
Get to know your handheld — Handheld components
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the
silver key once. The backlight will shut off automatically if you do
not press any keys or use the trackwheel for more than 20 seconds.
(You can manually turn off the backlighting by pressing the silver
key again.)
Keyboard and trackwheel
The 33-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
key in combination with the other keys. For easy typing,
ALT
orange
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.
When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
Installation and User’s Guide
Get to know your handheld — Handheld components
set it) stops and the most recently received message will be open. If
you pull the handheld out of the holster and quickly replace it,
notification stops but the message will remain marked unread. See
“Setting message notification” on page 39 for information on
notification options.
Serial port
The serial port on the bottom of the handheld fits into the prongs of
the docking cradle. You must connect the docking cradle to your PC
to use the Desktop Software (provided on the CD with your
package).
The Desktop Software supports standard USB-to-serial port
converters. See Chapter 3, “Using the Desktop Software”, for more
information on installation procedures and serial connection details.
Docking cradle
The docking cradle provides a link between the handheld and your
PC, so that you may use the Desktop Software provided with your
package. See Chapter 3, “Using the Desktop Software” for more
information on the cradle and the capabilities of the Desktop
Software.
23
Charger
The handheld is designed to operate for one week or more on a full
charge; exact battery life, however, will depend on factors such as
usage and quality of coverage. The handheld contains an internal
lithium cell. The docking cradle (see description above) is also used
to recharge this cell.
To charge the handheld, connect the AC adapter to the cradle's
serial port connector, plug into a wall outlet, and insert the
handheld into the cradle. The Desktop Software does not need to be
running for charging to occur, nor does the cradle need to be
Installation and User’s Guide
24
Get to know your handheld — Turning on your handheld
connected to your PC. When the handheld is charging, the battery
icon will change to a charging icon. Once the handheld is fully
charged, the battery icon will replace the charging icon. See page 35
for a list of handheld status icons.
The handheld can be kept at a full charge by “topping up” the
battery every day for 10-15 minutes. From an empty battery, a full
charge can be achieved in approximately 3 hours. It is not necessary
to drain the battery completely before recharging.
If the battery level becomes too low, the signal strength bars (located
in the top right corner of the Home screen, next to the battery icon)
will be replaced by “BAT”. This is an indication that it is time to
recharge the handheld. In this state, all radio functions, such as
sending and receiving email, will be disabled until the battery is
recharged.
Turning on your handheld
When you receive your handheld, you must first insert it into the
charging cradle and allow it to charge to full battery power. (You
can view the strength of the battery in the top right corner of the
Home screen.) See page 53 for more information on connecting your
handheld to your PC.
1.Press the silver key to turn on the handheld. From the Home
screen you can select any of the handheld’s main functions.
2.Using the trackwheel, scroll through the icons to view the
functions. The name of each function appears at the bottom of
the screen.
Installation and User’s Guide
Get to know your handheld — Turning off the handheld
3.To select a function, scroll to the appropriate icon and click the
trackwheel to open that function’s screen.
25
Tip
You can also select a function by pressing the underlined
character in the function’s name. For example, press M for
essages.
M
Turning off the handheld
There are two methods of turning off the handheld:
•Press and hold the silver key until the handheld turns off.
•In the Home screen, scroll to the POWER OFF icon and click.
Description of keys
The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and
configure options on the handheld.
KeyFunction
Power On/Off, Backlight
SILVER KEY
•Press the silver key once to turn on the
handheld.
•When the handheld is on, press the silver
key once to activate backlighting. Press
again to turn off backlighting. (Backlighting
will turn off automatically if you do not
press any keys for 20 seconds.)
•Press and hold the silver key to turn off the
handheld.
Installation and User’s Guide
26
Get to know your handheld — Description of keys
KeyFunction
Scrolling and selecting
•Roll the trackwheel with your thumb to
scroll up and down through screen lines,
TRACKWHEEL
fields, and menu items.
•Click (press down) the trackwheel with your
thumb to open menus and select options,
similar to the click function of a mouse used
with your PC.
Scroll through accented characters
•When composing a message or entering text,
press and hold a letter key while rolling the
trackwheel to scroll through international
characters/characters with accents. When
the desired character appears, release the
letter key.
ALT characters
key
ALT
symbol characters, printed in orange above the
alphabetic keys.
•Press the
•Press and hold the
An ‘A’ icon appears in the top right corner of
your screen when the ALT
Installation and User’s Guide
The orange
ALT
key activates the numeric and
ALT
key once to affect the next
character you type.
affect all characters.
ALT
key while you type to
key is active.
Get to know your handheld — Description of keys
KeyFunction
Horizontal scroll and changing options
key while you roll the
•Hold the
ALT
trackwheel to move the cursor horizontally
across screen lines (except in the Home
screen where ALT
+
cursor vertically).
ALT
•Hold the
key while you roll the
trackwheel to scroll through field options.
Capitalize alpha characters
ROLL
will move the
27
SHIFT
key
•Press the
SHIFT
key once to capitalize the
next character that you type.
SHIFT
•Press and hold the
key while you type
so that all letters are capitalized.
•Press and hold the letter to capitalize it. This
feature only works when Key Rate is set to
Slow or Fast in the Screen/Keyboard screen.
An ‘up arrow’ icon appears in the top right
corner of your screen when the
SHIFT
key is
activated.
CAPs lock
•Press
+
ALT
CAP (RIGHT SHIFT
) to activate caps
lock mode. Any key that you press will be
typed in upper case. Press
SHIFT
again to
return to lower case mode.
Installation and User’s Guide
28
Get to know your handheld — Description of keys
KeyFunction
NUM lock
key
ENTER
BACKSPACE
key
•Press
+
ALT
NUM (LEFT SHIFT
) to activate num
lock mode. Any key that you press in the
upper row will be typed in its numeric form.
Press SHIFT
again to return to regular mode.
Select multiple messages
•Hold the SHIFT
key while rolling the
trackwheel in the Messages screen to select
more than one message. You can file, delete,
or save these messages, or mark them read
or unread.
Carriage returns, select highlighted items
•Press the
ENTER
key to insert a regular
carriage return, moving your cursor to a
new line.
•Press the ENTER
key to select the highlighted
item. Instead of clicking the trackwheel to
select the item, you can press the
to perform your task.
Delete previous characters
•Press the BACKSPACE
key to move the cursor
backwards and delete characters to the left
of the cursor position.
ENTER
key
Installation and User’s Guide
Get to know your handheld — Description of keys
KeyFunction
Delete characters ahead of cursor, delete
messages
DEL
•Press the
key to erase characters to the
right of the cursor position.
29
Escape key
(under
trackwheel)
key
SPACE
•Press the
DEL
key while composing a
message to delete the selected character
only.
•Press the DEL
key in the Messages screen to
delete the selected message. If you scroll to a
date in the Messages screen and press
message appears asking if you wish to
delete all messages prior to that date.
Esc from screens/menus
ESC
•Press the
•Press the
Home
•Press the ESC
key to hide (close) a menu.
ESC
key repeatedly to return to the
screen.
key to cancel an action.
Insert a space, scroll through field options
•Press the
SPACE
key to insert a space
between characters while you type.
•Press the
SPACE
key to insert the ‘@’ and ‘.’
characters in Email fields.
•Press the
SPACE
key to toggle through field
options.
DEL
, a
Installation and User’s Guide
30
Get to know your handheld — Description of keys
KeyFunction
Open symbols library for extra characters
•Press
ALT+SPACE
to open the Select Symbol
screen, from which you can insert the
symbol you need.
Symbols screen
As described in the chart above, you can press
the Select Symbol screen. The following characters are available for
you to insert into your message:
To select a symbol, either scroll to a symbol and click, or press the
associated alpha key under the desired symbol. You will return to
your message with the symbol inserted.
ALT+SPACE
to open
LCD interface
The handheld’s LCD screen is composed of the Home screen,
function screens that are launched from the Home screen, and
menus within each function. Icons are used throughout for message
status, handheld status, and navigational aid. The following
Installation and User’s Guide
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