Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO, ENTERPRISE SERVER FOR MICROSOFT EXCHANGE User Manual

BlackBerry Enterprise Server

Version 4.1 SP 6

Technical Note for Japanese Environments

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Overview

If you install BlackBerry® Enterprise Server 4.1 SP 6 or upgrade to BlackBerry Enterprise Server

4.1 SP 6 in a Japanese environment, you must be aware of the following information:

• environments that are certified for BlackBerry Enterprise Server 4.1 SP 6

• tasks required to upgrade from BlackBerry Enterprise Server 4.1 SP 4 Japanese to

BlackBerry Enterprise Server 4.1 SP 6 Japanese

• resolved issues in BlackBerry Enterprise Server 4.1 SP 4 Japanese

• known issues that exist in BlackBerry Enterprise Server 4.1 SP 6 Japanese

See the BlackBerry Enterprise Server version 4.1 SP4 documentation for general information about managing the BlackBerry Enterprise Server. This document takes precedence over the BlackBerry Enterprise Server version 4.1 SP4 documentation when installing the BlackBerry Enterprise Server in a Japanese environment.

Reference Information

BlackBerry Enterprise Server Installation Guide

BlackBerry Enterprise Server Feature and Technical Overview

BlackBerry Enterprise Server System Administration Guide

“Activation of Yomi field synchronization after BlackBerry Enterprise Server upgrade”(KB13854)

Supported terminology documentation

Errata

• system requirements

• instructions for new installations

• BlackBerry Enterprise Server features

• system architecture

• data and process flows

• system setup and management

• BlackBerry

instructions

• manual synchronization of the Yomi field mappings between the BlackBerry device and the messaging server

• new definitions for RIM certified and supported environments

• differences between the Japanese terms used in the product and in the BlackBerry Enterprise Server 4.1 SP 6 documentation

device implementation

Language support matrix

You can use BlackBerry Enterprise Server 4.1 SP 6 in both English and Japanese environments. For more information, see “Certified Environments” under “Installation Requirements”.

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Unsupported features for Japanese environments

The following BlackBerry Enterprise Server 4.1 SP 6 features are not supported for use in Japanese environments:

• BlackBerry

Calendar Synchronization Tool – this tool finds and corrects differences between the calendar entries on users’ BlackBerry devices and the calendar entries on users’ computers.

• BlackBerry Monitoring System (BMS) – this tool monitors the health of the BlackBerry Enterprise Service components.

Installation requirements

For complete installation requirements, see the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide.

Certified environments

In certified environments, documented configurations have undergone validation and acceptance testing to determine the compatibility of the BlackBerry Enterprise Server. This means that during testing, RIM internally identified and addressed any high-impact issues. Performance testing has been assumed, in general, from testing in English environments.

All other combinations will be managed to the best of our capabilities. Please contact your carrier or RIM Japan for further advice when using non-certified combinations.

Item Requirement Version

BlackBerry Enterprise Server operating system software Microsoft® Windows Server 2003 SP2 (Japanese)

BlackBerry Configuration Database

IBM® Lotus® Domino® host computer operating

Microsoft® Exchange host computer operating

messaging server software

host computer operating system software

database type

system software

messaging server software

system software

Microsoft® Windows Server 2003 SP2 (Japanese)

Microsoft® SQL Server™ 2005 (Japanese) Microsoft SQL Server 2000 Desktop Engine (English) Microsoft SQL Server 2005 Express (Japanese)

Microsoft® Windows Server 2003 SP2 (Japanese)

IBM Lotus Domino version 7.0.1 (Japanese Language Pack) IBM Lotus Domino version 7.0.3 (Japanese Language Pack)

Microsoft® Windows Server 2003 SP2 (Japanese)

Microsoft® Exchange Server 2003 (Japanese) Microsoft® Exchange Server 2007(Japanese)

Notes: For BlackBerry Enterprise Server 4.1 SP 6, the certified database has changed. As of April 2008, Microsoft

no longer supports Microsoft® SQL Server® 2000 Desktop Engine,

which is bundled with BlackBerry Enterprise Server 4.1 SP 6.

Installing or upgrading the BlackBerry Enterprise Server

You cannot choose the language in which the BlackBerry Enterprise Server is installed. The language is determined by the locale of your Windows

• If you install the BlackBerry Enterprise Server on a Japanese operating system, the setup program and the BlackBerry Manager are localized in Japanese.

operating system.

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• If you install the BlackBerry Enterprise Server on an operating system that is in a language other than Japanese, the setup program and the BlackBerry Manager are localized in English.

If you upgrade from BlackBerry Enterprise Server 4.1 SP 4 or earlier on an English operating system to BlackBerry Enterprise Server 4.1 SP 6, and you want to use the BlackBerry Manager localized in Japanese, you must install BlackBerry Enterprise Server 4.1 SP 6 or a separate BlackBerry Manager instance on a computer that has a Japanese operating system.

Distributed installations

If you install the BlackBerry Manager on a separate computer that has a Japanese operating system, the BlackBerry Manager interface appears in Japanese.

A remote BlackBerry Manager installed on a Japanese operating system and another BlackBerry Manager installed on a non-Japanese operating system can connect to the same BlackBerry Configuration Database. However, you should use only one language for administration. Changes are applied to the BlackBerry Configuration Database in the language of the operating system of the host computer for the BlackBerry Manager. Strings that are stored in the BlackBerry Configuration Database (for example, the Edit PIM Sync Field Map task) appear in either Japanese or English, depending on the language in which the BlackBerry Enterprise Server is installed.

If you connect a remote BlackBerry Manager to a BlackBerry Configuration Database that is installed on a computer with a Japanese operating system, you see both Japanese and English. Text that is stored in the BlackBerry Configuration Database appears in Japanese, but all other text in the BlackBerry Manager appears in English.

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Installing BlackBerry Enterprise Server version 4.1 SP 6 for Microsoft Exchange

If this is a new installation of the BlackBerry Enterprise Server, see the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide for planning, prerequisites, and installation information.

Install the required Microsoft hotfixes

In a BlackBerry Enterprise Server for Microsoft Exchange environment, if you are using Microsoft Exchange Server 2003 and use Unicode text in calendars, install the following two hotfixes:

• Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the messaging server.

• Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that hosts the BlackBerry Enterprise Server.

Install BlackBerry Enterprise Server version 4.1 SP 6

• Install BlackBerry Enterprise Server 4.1 SP 6. See the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide.

Configure the BlackBerry Enterprise Server to support Unicode text in calendars

If you use Microsoft Exchange 2003 and use Unicode text in calendars, complete this task after you install the appropriate hotfixes for Microsoft Exchange 2003.

1. On the computer that hosts the BlackBerry Enterprise Server, open the Registry Editor.

2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In

Motion\BlackBerry Enterprise Server\Agents.

3. Right-click Agents.

4. Click New > DWORD Value.

5. Create a DWORD value named SetLocaleIDs.

6. Set the Value data to 1.

7. Click OK.

8. Close the Registry Editor.

9. In the Microsoft Windows Services, restart the BlackBerry Messaging Agent.

Installing BlackBerry Enterprise Server 4.1 SP 6 for IBM Lotus Domino

If this is a new installation of the BlackBerry Enterprise Server, see the BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide for planning, prerequisites, and installation information.

Install BlackBerry Enterprise Server 4.1 SP 6

Install BlackBerry Enterprise Server 4.1 SP 6. See the BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide for installation information.

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