220–230 V, 50 Hz Europe
100 V, 50/60 Hz Japan
240 V, 50 Hz UK
120 V, 60 Hz US
15 W
SpecificationsPhysical - 8
Physical
Dimensions
Weight
Height: 6.18 in. (15.46 cm)
Width: 8.8 in. (22 cm)
Depth: 1.84 in. (4.6 cm)
2.6 lb. (1.2 kg)
K
Service Source
Troubleshooting
PowerCD
TroubleshootingGeneral/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
For additional assistance, contact Apple Technical Support.
TroubleshootingSymptom Charts/ - 2
Symptom Charts
Check the following items BEFORE you use the Symptom
Note:
Charts:
Preliminary checks1CD is inserted properly in PowerCD.
2Disc is proper type (for example, audio as opposed to photo).
3All connector pins are intact and straight.
4All cable connections are connected correctly and are secure
(for example, power, video, SCSI).
5Power is on for all devices.
6All connected equipment is set properly.
Caution:
the adjustment.
Do not touch the laser motor assembly. You can disturb
TroubleshootingSymptom Charts/ - 3
Amber digital display
is not on
No sound, or volume
control doesnÕt
operate properly
No video1Double-check connections are properly connected and tight.
1Listen for motor sound. If you can hear motor, display bulb
is probably burned out. Return drive to Apple. If you cannot
hear motor, go to next step.
2Check power adapter. If power adapter functions properly,
verify that batteries are correct type, charged, and inserted
in PowerCD correctly.
3Connect drive to new base. If drive functions, return base to
Apple. If drive doesnÕt function, return drive and test
original base with new drive.
1If PowerCD is connected to computer, check computerÕs
control panel for volume setting.
2Using headphones, adjust volume control on PowerCD.
3Run on-board diagnostic. (See userÕs manual.) If drive fails
any test, return it to Apple.
2If PowerCD is connected to computer, check that PowerCD
TroubleshootingSymptom Charts/ - 4
software is installed correctly on computer.
3Run on-board diagnostic. (See userÕs manual.) If drive fails
any test, return it to Apple.
Audio/Video doesnÕt
respond to remote
control
No photo CD image
appears on computer
screen
1Replace batteries in remote control.
2If PowerCD is connected to computer, check that PowerCD
software is installed correctly on computer.
3Use controls on PowerCD. If controls do not work, return
drive to Apple. Test remote using new drive. If remote
doesnÕt work with new drive, replace remote control.
1Check that PowerCD software is installed correctly on
computer.
2Double-check items listed on card at beginning of this
section.
3Connect drive to new base. If drive functions, return base to
Apple. If drive doesnÕt function, return drive and test
original base with new drive.
TroubleshootingSymptom Charts/ - 5
Message on computer
screen says to insert
photo CD, but
PowerCD has disc
loaded
1Double-check items listed on card at beginning of this
section.
2PowerCD may have lost power. Check batteries, power
adapter, and base.
3Run on-board diagnostic. (See userÕs manual.) If PowerCD
fails any test, return it to Apple.
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