The Color OneScanner 600/
27 is a compact, digitalimage color scanner with a
maximum mechanical
resolution of 300 x 600 dpi.
Page 4
BasicsOverview - 2
An optional accessory for the
Color OneScanner 600/27
is an Automatic Document
Automatic Document Feeder
Feeder (ADF) with a 20sheet capacity paper tray.
Page 5
BasicsOverview - 3
Scanner Features
Features of the Color OneScanner 600/27 include the
following:
• 300 x 600 dpi optical, 2400 x 2400 dpi interpolated,
resolution for improved Optical Character Recognition
(OCR) accuracy
• 27-bit scanning depth color that recognizes up to 134million colors
• Support for PICT, TIFF, JPEG, EPS, BMP, and
Photoshop; compatible with most popular word
processing, presentation, image-editing, page layout,
and web-authoring software for the Macintosh
• OneScanner Dispatcher software that integrates with
popular applications and provides the tools to scan, edit,
and archive images or documents; supports Drag and
Drop
• Small desktop footprint of 16.3 in by 11.3 in
Page 6
BasicsOverview - 4
• ColorSync for the closest possible color match between
what is scanned, seen on the monitor, or printed
• Xerox TextBridge for converting scanned documents into
editable text or HTML format for a Web page
Clicking the icon at left launches a MoviePlayer animation
sequence that shows the following scanning cycles:
• Flatbed scanning where the document remains stationary
and the scanner lamp moves to scan from the front
• Automatic Document Feeder (ADF) scanning where the
document moves and the scanner lamp remains in one
position to scan from the front
Note:
Also shown in the animation sequence is Transparent
Media Adapter (TMA) scanning where the document remains
stationary and the TMA lamp moves to scan from the back.
This type of scanning is available with the TMA option for
the Apple Color OneScanner 1200/30. A TMA option is not
available for the Apple Color OneScanner 600/27.
Page 8
BasicsOverview - 6
Optical Assembly Handling Precautions
Issue
: The Color One Scanner 600/27 optical assembly is
being damaged during removal.
Solution:
by the longer sides (see illustration on next page) so that the
printed circuit board (CCD unit) on the underside will not
be damaged. The CCD unit is a delicate part located on the
front, or shorter side of the assembly. If a service provider
grabs or touches the CCD unit while removing or replacing
the scanner, the scanner may not function. In addition, new
packing was designed for the scanner unit.
Note
Assembly in Take Apart.
Apple recommends handling the scanner assembly
: For additional information, refer to the Optical
Page 9
BasicsOverview - 7
Hold or lift the optical
assembly by the long sides,
CCD Unit
Mirrors
never by the shorter sides.
Caution:
Do not touch the
printed circuit board (CCD
Unit) or the mirrors.
Page 10
K
Service Source
Specifications
Color OneScanner 600/27
Page 11
SpecificationsCharacteristics - 1
Characteristics
Scanner T ype
Scanner Resolution
Maximum
Document Size
Speed
Interface
Flatbed, Single pass, 27-bit scanning
300 x 600 dpi
2400 x 2400 dpi interpolated
8.5 by 11.5 in.
8.5 by 14 in. with optional Automatic Document Feeder
Color: 20 seconds (US letter size)
Monochrome: 10 seconds (US letter size)
SCSI-2
Page 12
SpecificationsElectrical - 2
Electrical
Line V oltage
Frequency
Power Consumption
100/120/200/220/240 VAC ± 10%
48–62 Hz ± 10
35 W (maximum)
Page 13
SpecificationsPhysical - 3
Physical
Size
Weight
Height: 3.1 in. (79 mm)
Width: 11.3 in. (287 mm)
Depth: 16.3 in. (414 mm)
13.2 lb. (6 kg)
Page 14
SpecificationsEnvironmental - 4
Environmental
Temperature
Relative Humidity
50–90.5°F (10–32.5°C)
20–80% noncondensing
Page 15
K
Service Source
Troubleshooting
Color OneScanner 600/27
Page 16
TroubleshootingGeneral/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
For additional assistance, contact Apple Technical Support.
the startup sequence. Even when turned off, some computers will
not allow the scanner’s normal startup sequence to begin if the
SCSI cable is connected.
1Power on
2Power LED lights
3Logic board self-tests
4Lamp turns on
5Optical assembly moves to home position sensor at top of
6Lamp turns off, then on
7Lamp intensity checked with reflection of white on back of
8Origin of scan is determined by black strip on back of
9Lamp moves about 3 mm down
10 Lamp moves back to home position sensor
11 Lamp turns off
12 Ready
Disconnect the scanner’s SCSI cable before beginning
glass
glass
glass
Startup Troubleshooting Tips
When scanner is turned
on, there is a chattering
sound and it will not
scan.
When trying to scan
from the Dispatch
software, this message
appears: “Unable to
initialize the scanner
driver. Either the
scanner is not turned
on, connected, or
already in use by another
application.”
The SCSI select switch
doesn’t select the correct
SCSI ID.
Unlock the scanner by opening the top cover and using a coin or
slotted screwdriver to turn the locking mechanism, located at
the top of the glass.
unlock icon is at 90 degrees from the slot. See the Additional
Procedures chapter for more information.
1The most common cause is that the scanner was turned on
after the Macintosh. Always make sure the scanner is
turned on, then turn on the Macintosh. Observe the INITs
as the Macintosh starts up. The INIT for the scanner
appears as a side view of the scanner. This is the driver
loading.
2If the scanner INIT does not appear, reinstall the scanner
driver. If the icon appears with an “X” through it, there
is a SCSI problem.
3Check the SCSI ID and cables.
The label may not be lined up correctly to the position of the
switch. Put the switch in the 12 o’clock position and then count
to the correct SCSI ID.
No LED (no power)1Check external power cable and incoming voltage.
2Remove the covers, glass, and optical assembly. Check AC
voltage to power supply board by turning power ON and
testing for rated AC voltage at the AC input pin (pin L) on
the power supply board. If readings are not to rated
voltages, replace power supply board.
3With power OFF, reconnect the optical assembly at J301.
Turn power ON and check voltages at J101.
J101DC Voltage
GND-14.75 to 5.25
GND-311.4 to 12.6
GND-621.6 to 26.4
4If any voltages are not correct, replace the power supply
board.
5Turn scanner off. With power OFF, remove connector
J301 from the logic board. Turn power ON and check the
voltages at J101 again. If readings are within specified
ranges, replace the optical assembly, since the CCD
driver is faulty.
6Turn scanner OFF and reconnect J301.
7With power OFF, remove connector J311 from the logic
board. Turn power ON and check the voltages at J101
again. If readings are within specified ranges, replace the
drive motor.
8Turn scanner OFF and reconnect J311.
9With power OFF, remove connector J306 from the logic
board.
10 Turn power ON and check voltages at J101 again. If
readings are within specified ranges, replace the home
position sensor and/or home position sensor cable.
11 Turn scanner OFF and reconnect J306.
12 With power OFF, remove connector J309 from the logic
board.
13 Turn power ON and check voltages at J101 again. If
readings are within specified ranges, replace the LED
cable. If readings are not within specified ranges, replace
the logic board.
14 Turn scanner OFF and reconnect J309.
Problem with lamp
intensity checked or
origin of scan area
Scanner does not find
Home sensor; scanner
drive motor does not
move mirror, even
when optical assembly
is removed
When the Apple Color
OneScanner Plug-in is
moved to the Photoshop
Acquire folder it doesn’t
work. The Dispatch
doesn’t work either.
When using the
Automatic Document
Feeder (ADF), the scan
shows a blank page or a
strange vertical pattern.
1Make sure glass is oriented correctly and that nothing is
blocking the black strip or upper portion of the glass.
2Replace glass.
1Inspect mirror assembly on optical assembly for damage
to the home position flag. Replace optical assembly if
needed.
2Replace home sensor (photo-interrupter).
3Replace logic board.
The Apple Color OneScanner Plug-in must be left in it’s folder.
You can make a copy of it, or an alias and put that in the Acquire
folder. You cannot change the name of the original plug-in. It
must keep the name “Apple Color OneScanner”.
Check to see if paper has been left on the flatbed. Before using
the ADF, always check to see that the flatbed is empty.
Cannot fax multiple
pages with the ADF.
ADF does not feed paper
to scanner
Scan each page and merge them together before faxing them.
1Check connection at document feeder connector cable.
2Close document feeder cover completely.
3Verify that document originals in the feeder are standard
office papers and do not exceed the maximum thickness of
2 mm (5/64 in) or 20 sheets.
4Verify that document originals are free from
• Tears, perforations, or punch holes
• Curls or wrinkles
• Carbon backing or coarse texture
• Labels, tape, or glue
• Staples or clips
5Replace logic board.
Page 22
TroubleshootingSymptom Charts/Image Defects - 7
Image Defects
Image not correct, white
only, black only, or
grey.
1Check SCSI cable connection.
2Check whether scanning lamp is lighting. If not, go to
symptom “Lamp does not light” in this chapter.
3With power off, remove connector J307. Turn on power
and check voltages at J101 on the power supply board.
J101DC Voltage
GND-14.75 to 5.25
GND-311.4 to 12.6
GND-620.4 to 27.6
4If these voltages are not present, go to symptom “No LED
(no power)” in this chapter.
5Replace logic board.
6Check connector at J301 and if it is normal, replace
optical assembly.
Page 23
TroubleshootingSymptom Charts/Image Defects - 8
Image blurred1Use a soft, dry cloth to clean top of glass.
2Check mirror for dust or obstructions.
3Replace optical assembly.
A
Page 24
TroubleshootingSymptom Charts/Image Defects - 9
Uneven image density or
lines (horizontal)
A
A
1Use a soft, dry cloth to clean top of glass.
2Check underside of glass to make sure the white plate is
intact.
3Check connections at J301 and J310 on the logic board.
4Replace logic board.
5Replace optical assembly.
A
Page 25
TroubleshootingSymptom Charts/Image Defects - 10
Uneven image density or
lines (vertical)
A
A
A
1Use a soft, dry cloth to clean top of glass.
2Check underside of glass to make sure the white plate is
intact.
3Check mirrors for dust or obstructions.
4Replace logic board.
5Replace optical assembly.
A
Page 26
TroubleshootingSymptom Charts/Image Defects - 11
Image is misaligned
(vertical)
1Make sure the mirror on the optical assembly is not
obstructed.
2Replace optical assembly.
Page 27
TroubleshootingSymptom Charts/Image Defects - 12
Image is distorted1Replace optical assembly.
2Replace logic board.
Page 28
K
Service Source
T ak e Apart
Color OneScanner 600/27
Page 29
Take ApartTop Cover with Hinge - 1
Top Cover with
Hinge
Top Cover with Hinge
No preliminary steps are
required before you begin
this procedure.
Page 30
Take ApartTop Cover with Hinge - 2
Lift the top cover straight
off the scanner.
Top Cover with Hinge
Page 31
Take ApartGlass Cover - 3
Glass Cover
Before you begin, remove
Glass Cover
the top cover with hinge.
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Page 32
Take ApartGlass Cover - 4
1Using a jeweler’s flat-
blade screwdriver,
release the two glass
cover latches.
2While pressing the
power switch, carefully
lift off the glass cover.
Power Switch
Latch
Caution:
When
removing the glass cover
assembly, make sure you
don’t damage the LED
cable.
Page 33
Take ApartGlass Cover - 5
3Raise the glass cover
assembly to 90 degrees
LED Cable
and disconnect the LED
cable by pushing the LED
toward the top of the
glass cover.
4Remove the glass cover
from the scanner.
Glass Cover
Caution:
When the glass
cover is removed, do not
tilt the scanner on its
side, or the glass may
slip off.
Page 34
Take ApartGlass Cover - 6
5Grasp the glass by its
edges, and taking care
not to bend the glass
holder clips, slightly lift
the glass and rotate it
clockwise to release it
from the glass holder
clips.
Handle the glass by its
edges and place it in a
clean area.
Glass Holder
Clip
Glass Holder
Clip
Glass
Page 35
Take ApartOptical Assembly - 7
Optical Assembly
Optical Assembly
Before you begin, remove
the following:
• Top cover with hinge
• Glass cover assembly
Caution
precautions in Bulletins/
Safety.
1Make sure
: Review the ESD
• Scanner power is off
• Power cord is
connected
• SCSI cable is
disconnected
Page 36
Take ApartOptical Assembly - 8
2Set the SCSI ID switch to
7 (terminator off
position).
3Switch on the scanner
power.
Wait for the startup
sequence to finish and
the lamp to turn off.
(For a description of the
normal startup
sequence, refer to the
Troubleshooting
chapter.)
SCSI ID Switch
4Set the SCSI ID switch to
0 (terminator on
position).
Page 37
Take ApartOptical Assembly - 9
Screw
Screw
Mirror
Screw
Screw
Screw
Screw
5Set the SCSI ID switch
back to 7, then back to 0
and finally back to 7.
6After about 10 seconds,
the lamp and mirror
will move. When the
mirror has reached the
position shown, turn off
the scanner.
7Using a Phillips
screwdriver, remove
• Four screws and
lockwashers
• Two screws at rear
feet
Page 38
Take ApartOptical Assembly - 10
8Using a needlenose
pliers, carefully remove
connector J402 from the
logic board.
J402
Page 39
Take ApartOptical Assembly - 11
9Carefully lift the optical
assembly and remove
Longer Side
connector J301 from the
inverter board.
J301
CCD Unit
Caution:
scanner assembly by the
longer sides so that the
Handle the
printed circuit board
(CCD unit) on the
underside will not be
damaged.
Page 40
Take ApartOptical Assembly - 12
10
Note:
Do not touch the
Mirror
Optical
Assembly
mirror or the printed
circuit board (CCD unit)
on the optical assembly.
Remove the optical
assembly from the
scanner.
CCD Unit
Page 41
Take ApartLED Cable - 13
LED Cable
LED Cable
Before you begin, remove
the following:
• Top cover
• Glass cover assembly
• Optical assembly
Caution
precautions in Bulletins/
Safety.
: Review the ESD
Page 42
Take ApartLED Cable - 14
1Disconnect connector
Tie Wrap
Cable Clip
J309
J309 from the logic
board.
2Remove the cable from
the cable clip and cut the
tie wrap.
Page 43
Take ApartLED Cable - 15
3Remove the tape and LED
cable from the bottom
LED Cable
Tape
case.
Page 44
Take ApartInverter Board - 16
Inverter Board
Inverter Board
Before you begin, remove
the following:
• Top cover
• Glass cover assembly
• Optical assembly
Caution
precautions in Bulletins/
Safety.
.
: Review the ESD
Page 45
Take ApartInverter Board - 17
1Disconnect connector
J402
J402 from the inverter
board.
Page 46
Take ApartInverter Board - 18
2Using a pair of
needlenose pliers,
squeeze the card spacer
tabs and remove the
inverter board.
Card Spacer
Page 47
Take ApartDrive Motor and Bracket - 19
Drive Motor and
Bracket
Before you begin, remove
the following:
• Top cover
• Glass cover assembly
• Optical assembly
Drive Motor
Caution
precautions in Bulletins/
Safety.
: Review the ESD
Page 48
Take ApartDrive Motor and Bracket - 20
1Remove connector J311
from the logic board.
2Remove the cable from
the cable clip.
J311Cable Clip
Page 49
Take ApartDrive Motor and Bracket - 21
3Remove the two screws
and washers.
4Remove the drive motor
and bracket from the
bottom case.
Screw
Drive Motor
Screw
Page 50
Take ApartDrive Motor and Bracket - 22
5If necessary, lift off and
remove the gear from
the motor.
Spindle
Replacement Note:
Make
sure the gear is lined up
with the flat side of the
drive motor spindle
when reinstalling.
Drive Motor Gear
Page 51
Take ApartDrive Motor and Bracket - 23
6Carefully remove the
drive motor damper.
Drive Motor Bracket
7Using a Phillips
screwdriver, remove
the two screws from the
drive motor bracket.
8Remove the drive motor
from the bracket.
Drive Motor
Drive Motor
Damper
Page 52
Take ApartPower Supply Board - 24
Power Supply
Power Supply Board
Board
Before you begin, remove
the following:
• Top cover
• Glass cover assembly
• Optical assembly
• Inverter board
Caution
precautions in Bulletins/
Safety.
Note:
board before returning the
power supply to Apple.
: Review the ESD
Remove the inverter
Page 53
Take ApartPower Supply Board - 25
1Cut the tie wraps and
remove connector J307
from the logic board.
2Remove the cables from
the cable clip.
J307Logic Board
Cable Clip
Page 54
Take ApartPower Supply Board - 26
3Slide the power switch
up and out of the bottom
case.
4Remove the two screws
that hold the power
receptacle.
Screw
Power Switch
Screw
Power Receptacle
Page 55
Take ApartPower Supply Board - 27
5Remove the two
Screw
mounting screws.
6Remove the ground
screw and lockwasher.
Power Supply
Board
7Remove the power
supply board from the
scanner.
Ground Screw
Screw
Page 56
Take ApartLogic Board - 28
Logic Board
Before you begin, remove
the following:
Logic Board
• Top cover
• Glass cover assembly
• Optical assembly
• Drive Motor
Caution
precautions in Bulletins/
Safety.
: Review the ESD
Page 57
Take ApartLogic Board - 29
1Disconnect the following
cables from the logic
board:
• J306
• J307
• J309
J306
J309
J307
J310
• J310
Page 58
Take ApartLogic Board - 30
2Using a Phillips
screwdriver, remove
the two mounting
screws from the SCSI
connector.
3Using a hex driver,
remove the two mounting
screws from the
interface connector.
SCSI ConnectorInterface Connector
Page 59
Take ApartLogic Board - 31
4Remove the corner
screw from the logic
Logic Board
Screw
board.
Page 60
Take ApartLogic Board - 32
5Using needlenose pliers,
squeeze together the card
Card Spacer
Logic Board
spacers and lift off the
logic board.
Page 61
Take ApartLogic Board - 33
6Remove the shield plate
Logic Board
Shield Plate
from the logic board.
Page 62
Take ApartHome Position Sensor (Photo-Interrupter) and Cable - 34
Home Position
Home Position Sensor
(Photo-Interrupter)
Cable
Sensor (PhotoInterrupter) and
Cable
Before you begin, remove
the following:
• Top cover
• Glass cover assembly
• Optical assembly
Caution
precautions in Bulletins/
Safety.
: Review the ESD
Page 63
Take ApartHome Position Sensor (Photo-Interrupter) and Cable - 35
1Remove the cable from
connector J306 on the
Home Position Sensor
Cable
logic board and the
connector on the home
position sensor (photointerrupter).
Logic Board
Page 64
Take ApartHome Position Sensor (Photo-Interrupter) and Cable - 36
2Press in the two latches
and lift up to remove the
home position sensor
from the bottom case.
Home Position
Sensor
Page 65
Take ApartFeet - 37
Feet
Before you begin, remove
Rear Foot
Rear Foot
the following:
• Top cover
• Glass cover assembly
• Optical assembly
Front Foot
Front Foot
Caution
precautions in Bulletins/
Safety.
: Review the ESD
Page 66
Take ApartFeet - 38
1Slide the rear foot off of
the bottom case. Repeat
for other rear foot.
Rear Foot
Page 67
Take ApartFeet - 39
2Press down and unlatch
the front foot from the
bottom case. Repeat for
other front foot.
Bottom Case
Front Foot
Page 68
Take ApartAutomatic Document Feeder - 40
Automatic
Automatic Document Feeder
Document Feeder
No preliminary steps are
required before you begin
this procedure.
Caution
precautions in Bulletins/
Safety.
: Review the ESD
Page 69
Take ApartAutomatic Document Feeder - 41
1Lift the document feeder
straight off the scanner.
Document Feeder
Page 70
Take ApartAutomatic Document Feeder - 42
Paper Separator
1Lift up the top cover of
Document Feeder Top Cover
the document feeder.
Page 71
Take ApartAutomatic Document Feeder - 43
2Do not pull on the
rubber piece on the
paper separator. It is
held in place by a metal
clip and will come off if
pulled.
Push down and press
forward on the paper
separator.
3Remove the paper
separator.
Rubber Piece
Paper Separator
Page 72
Take ApartAutomatic Document Feeder - 44
Delivery Guide
and Deflector
Document Feeder
Delivery Guide and
Deflector
1Turn the document
feeder over.
Page 73
Take ApartAutomatic Document Feeder - 45
2Press in the two latches
and swing out the
Delivery Guide
Latch
and Deflector
Latch
delivery guide and
deflector.
Page 74
Take ApartAutomatic Document Feeder - 46
3Remove the delivery
guide and deflector.
Delivery Guide
and Deflector
Page 75
Take ApartAutomatic Document Feeder - 47
4Remove the delivery
guide from the deflector.
Delivery Guide
Deflector
Page 76
Take ApartAutomatic Document Feeder - 48
Replacement Note:
Tab
Before installing the
deflector back into the
document feeder, make
Tab
sure the two holes on the
delivery guide line up
with the two tabs on the
deflector.
Page 77
Take ApartAutomatic Document Feeder - 49
Replacement Note: Slip
the delivery guide back
under the plastic sheet
Plastic Sheet
Delivery Guide
on the document feeder
and snap the deflector in
place.
Page 78
K
Service Source
Additional Procedures
Color OneScanner 600/27
Page 79
Additional ProceduresUnlocking the Scanner - 1
Unlocking the
Scanner
Before you begin, remove
the top cover with hinge.
Lock
Page 80
Additional ProceduresUnlocking the Scanner - 2
Using a coin or a flat-blade
Lock
screwdriver, rotate the
lock to the unlocked position.
Unlocked
Position
Page 81
Additional ProceduresChanging the SCSI ID - 3
Changing the
SCSI ID
No preliminary steps are
required before you begin
this procedure.
SCSI Switch
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Page 82
Additional ProceduresChanging the SCSI ID - 4
There are two sets of SCSI ID
numbers, depending if the
scanner has an external SCSI
terminator installed:
• The numbers on the left
are with SCSI
termination turned off.
Use these numbers if
there is an external SCSI
terminator.
• The numbers on the right
are with SCSI
termination turned on.
Use these numbers if
there is no external
SCSI Termination
Off
SCSI Termination
On
terminator.
Page 83
Additional ProceduresChanging the SCSI ID - 5
Turn the switch to the
desired number.
SCSI ID Switch
Page 84
Additional ProceduresMoving the Optical Assembly to Service Position - 6
Moving the
Optical Assembly
Optical Assembly
to Service Position
Before you begin, remove
the top cover with hinge.
1Make sure
• Scanner power is off
• Power cord is
connected
• SCSI cable is
disconnected
Page 85
Additional ProceduresMoving the Optical Assembly to Service Position - 7
2Set the SCSI ID switch to
7 (terminator off
position).
3Switch on the scanner
power.
Wait for the startup
sequence to finish and
the lamp to turn off.
(For a description of the
normal startup
sequence, refer to the
Troubleshooting
chapter.)
SCSI ID Switch
4Set the SCSI ID switch to
0 (terminator on
position).
Page 86
Additional ProceduresMoving the Optical Assembly to Service Position - 8
5Set the SCSI ID switch
Mirror
Optical Assembly
back to 7, then back to 0
and finally back to 7.
6The optical unit will now
move. When the mirror
has reached the position
where it is between the
set of four screws on the
bottom, turn off the
scanner.
Page 87
K
Service Source
Exploded V ie w
Color OneScanner 600/27
Page 88
Exploded View 1
Document Feeder,
Whole Unit
661-1119
Delivery Guide
Sheet, ADF
922-2048
Cable Sensor
922-1937
Photo-
Interrupter
922-1353
Paper Separator, ADF
922-2047
Deflector, ADF
922-2049
Cover, Top w/Hinge
922-1930
Cover, Glass
922-1932
Glass w/Scale
922-2024
Kit, Foot
076-0535
Gear, Motor (pkg. of 5)
922-2042
(pkg. of 5)
Motor, Drive
922-1938
Bracket, Motor
922-2046
Pad, Damper,
Motor
922-2045
Plate, Shield
922-1934
Logic Board
661-1083
Cable, LED
922-1935
Holder, Glass
(pkg. of 10)
922-1933
Optical
661-1084
Power Supply
661-1085
Assembly
Inverter
Board
922-1936
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