Apple DPR2320TM, EPR2320TM User Manual

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WebSTAR™ DPR2320™ and

EPR2320™ Gateway Cable

Modems User’s Guide

WebSTAR™ DPR2320™ and EPR2320™ Gateway Cable

Modems User’s Guide

Introduction

Welcome to the exciting world of home and office networking. Your new WebSTAR™ DPR2320™ or EPR2320™ Gateway Cable Modem allows several users to share one high-speedbroadband connection across multiple PCs, laptops, digital cameras, personal data assistants (PDAs), and Internet devices. The WebSTAR DPR2320 and EPR2320 Gateway Cable Modems make sharing files and photos with your family and friends hassle free. With a WebSTAR Gateway Cable Modem, your Internet enjoyment and business productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your gateway cable modem for Internet access and for high-speedwired or wireless broadband networking for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your cable service provider for more information about subscribing to these services.

Benefits and Features

Your new gateway cable modem offers the following outstanding benefits and features:

Provides a high-speedbroadband Internet connection that energizes your online experience, and makes downloading and sharing files and photos with your family and friends hassle free

Allows you to attach multiple devices in your home or office to the gateway cable modem for high-speednetworking and sharing of files and folders without first copying them onto a CD or diskette

Facilitates high-speedwireless networking of PCs, laptops, and PDAs

Offers an integrated router (gateway) to simplify setting up a home or office network

Features Plug and Play operation for easy set up and installation

Provides parental control and advanced firewall technology

Includes both USB and Ethernet connections

Allows vertical, horizontal, or wall-mountplacement

Allows automatic software upgrades by your cable service provider

Assures a broad range of interoperability with most cable service providers by complying with Data Over Cable System Interface Specifications (DOCSIS) 1.0, 1.1, and 2.0 standards along with CableHome 1.0 specifications

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

 

In This Guide

 

IMPORTANT RULES FOR SAFE OPERATION ..........................................................................................................

3

What’s In the Carton?...................................................................................................................................................

6

Front Panel Description ................................................................................................................................................

7

Back Panel Description ................................................................................................................................................

8

Where is the Best Location for My Gateway Cable Modem.........................................................................................

9

What are the System Requirements for Internet Service?...........................................................................................

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How Do I Set Up My High-SpeedInternet Access Account?.......................................................................................

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How Do I Connect My Devices to Use the Internet?....................................................................................................

11

How Do I Configure TCP/IP Protocol? .........................................................................................................................

13

How Do I Install USB Drivers?......................................................................................................................................

16

How Do I Troubleshoot My Internet Service Installation? ............................................................................................

18

What are the Requirements for Ethernet Network Devices?........................................................................................

20

How Do I Select and Place Ethernet Network Devices?..............................................................................................

21

How Do I Connect Ethernet Network Devices?............................................................................................................

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What are the Requirements for USB Network Devices?..............................................................................................

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How Do I Select and Place USB Network Devices? ....................................................................................................

25

How Do I Connect USB Network Devices?..................................................................................................................

26

What are the Requirements for Wireless Network Devices? .......................................................................................

28

How Do I Select and Place Wireless Network Devices?..............................................................................................

29

How Do I Install Wireless Network Devices? ...............................................................................................................

30

How Do I Configure the Gateway Cable Modems?......................................................................................................

32

Having Difficulty? ..........................................................................................................................................................

72

Tips for Improved Performance ....................................................................................................................................

74

How Do I Renew the IP Address on My PC? ...............................................................................................................

75

Front Panel Status Indicator Functions ........................................................................................................................

76

Notices..........................................................................................................................................................................

78

FCC Compliance ..........................................................................................................................................................

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For Information……………………………………………………………………………………………..………...Back Cover

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Important Rules for Safe Operation

IMPORTANT RULES FOR SAFE OPERATION

Note to Installer

Note to CATV System Installer

This reminder is provided to call the CATV system installer’s attention to Article 820-40

of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular,

specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

AVIS

CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceableparts inside. Refer servicing to qualified service personnel.

WARNING

TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.

This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock. Therefore, it is dangerous to make any kind of contact with any inside part of this product.

This symbol is intended to alert you of the presence of important operating and maintenance (servicing) instructions in the literature accompanying this product.

WARNING:

Avoid personal injury and damage to this equipment. An unstable surface may cause this equipment to fall.

Read and Retain These Instructions

Read all of the instructions before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference.

Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this equipment.

Comply with all instructions that accompany this equipment.

Cleaning the Equipment

Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this equipment.

Placement

Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place this equipment on a stable surface. The surface must support the size and weight of this equipment. Place this equipment either horizontally or vertically.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

Accessories

Do not use accessories with this equipment unless recommended by your cable service provider.

Ventilation

This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.

Do not place other equipment, lamps, books, or any other object on the top of or beside this equipment.

Do not place this equipment in any of the locations that follow:

On a bed, sofa, rug, or similar surface

Over a radiator or a heat register

In an enclosure, such as a bookcase or equipment rack, unless the installation provides proper ventilation

Overloading

Do not overload electrical outlets, extension cords, or integral convenience receptacles, as this can result in a risk of fire or electric shock. For equipment that requires battery power or other sources to operate, refer to the operating instructions for that equipment.

Object and Liquid Entry

Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this equipment to liquid or moisture. Do not place this equipment on a wet surface. Do not spill liquids on or near this equipment.

Lightning and Power Surges

Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges. If you are unsure of the type of surge protector to use, contact your cable service provider.

Servicing

Do not open the cover of this equipment. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions.

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Important Rules for Safe Operation

Power Cord Protection

Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment.

Power Sources

A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment. Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates.

If you are unsure of the type of power supply to your residence, consult Scientific-Atlanta,Inc., or your local power company.

Grounding

This equipment may be provided with a three-prongplug. Properly ground (earth) this equipment by inserting the plug into a grounded electrical,three-socketoutlet. If you are unable to insert this plug fully into the outlet, contact an electrician to replace your obsolete outlet.

Damage that Requires Service

For damage that requires service, unplug this equipment from the electrical outlet. Contact your cable service provider when any of the following situations occur:

There is damage to the power cord or plug

Liquid enters the equipment

A heavy object falls on the equipment

There is exposure to rain or water

Operation is not normal (the instructions describe the proper operation)

If you drop this equipment, or damage the cabinet of this equipment

If this equipment exhibits a distinct change in performance

Upon completion of any service or repairs to this equipment (cable modem), ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

What’s In the Carton?

When you receive your gateway cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

One Model DPR2320 or EPR2320

One Ethernet cable (CAT5/RJ-45)

Gateway Cable Modem with

 

detachable antenna

 

One power adapter with power cord One USB cable

One CD-ROMcontaining the user’s guide and the USB drivers

If any of these items are missing or damaged, please contact your cable service provider for assistance.

You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-topconverter, or a TV to the same cable connection as your cable modem.

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Front Panel Description

Front Panel Description

The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational. See Front Panel Status Indicator Functions, later in this guide, for more information on front panel status indicator functions.

by Scientific-Atlanta,Inc.

1

POWER

DATA

2

RECEIVE

 

3

SEND

 

4

CABLE

 

5

 

PC

 

 

6

T10948

1POWER—Illuminatessolid green to indicate that power is being applied to the cable modem

2RECEIVE DATA—Blinksto indicate that the cable modem is receiving data from the cable network

3SEND DATA— Blinks to indicate that the cable modem is sending data to the cable network

4CABLE—Illuminatessolid green when the cable modem is registered on the network and fully operational. This indicator blinks to indicate one of the following conditions:

The cable modem is booting up and not ready for data

The cable modem is scanning the network and attempting to register

The cable modem has lost registration on the network and will continue blinking until it registers again

5PC—Illuminatessolid green to indicate that an Ethernet/USB carrier is present and blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem

6PC Wireless—Illuminatessolid green to indicate that a wireless access point is enabled and blinks to indicate that wireless data is being transferred over the wireless connection

Note: After the cable modem is successfully registered on the network, thePOWER (LED 1) andCABLE (LED 4) indicators illuminate continuously to indicate that the cable modem is online and fully operational.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

Back Panel Description

The following illustration describes the back panel components of the DPR2320 and the EPR2320.

 

ANTENNA

VDC 12

POWER

 

RESET

ETHERNET

 

USB

 

CABLE

1

2

3

4

5

6

1ANTENNA— Provides a communication connection for thebuilt-inwireless access point (WAP) to allow wireless devices to communicate with the cable modem

2POWER—Connectsthe cable modem to the DC output of the AC power adapter that is provided with your cable modem

CAUTION:

Avoid damage to your equipment. Only use the AC power adapter and power cord that is provided with your cable modem.

3RESET—Activatingthis switch resets the gateway to factory default values and reboots the cable modem

This switch is for maintenance purposes only.

Do not use unless directed to do so by your service provider.

4ETHERNET—RJ-45Ethernet port connects to the Ethernet port on your PC or your home network

5USB—12Mbps USB port connects to the USB port on your PC

6CABLE—F-Connectorconnects to an active cable signal from your cable service provider

T10947

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Where is the Best Location for My Gateway Cable Modem?

Where is the Best Location for My Gateway Cable Modem?

The ideal location for your gateway cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service provider to select the best location for your gateway cable modem.

Consider these recommendations:

Position your PC and gateway cable modem so that they are located near an AC power outlet.

Position your PC and gateway cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet. There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them.

Airflow around the gateway cable modem should not be restricted.

Choose a location that protects the gateway cable modem from accidental disturbance or harm.

Read this user’s guide thoroughly before you decide where to place your gateway cable modem.

What are the System Requirements for Internet Service?

To ensure that your gateway cable modem operates efficiently for high-speedInternet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

A PC with a Pentium MMX 133 processor or greater

32 MB of RAM

Web browsing software (Netscape or Internet Explorer)

CD-ROMdrive

Minimum System Requirements for Macintosh

MAC OS 7.5

32 MB of RAM

System Requirements for an Ethernet Connection

A PC with Microsoft Windows 95 operating system (or later) with TCP/IP protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed

An active 10/100BaseT Ethernet network interface card (NIC) installed PC

System Requirements for a USB Connection

A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system

A master USB port installed in your PC

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