Operating Instructions
Troubleshooting
1When the Machine Does Not Operate As Wanted
2Troubleshooting When Using the Copy Function
3Troubleshooting When Using the Printer Function
4Troubleshooting When Using the Scanner Function
5Adding Paper and Toner
6Clearing Misfeeds
7Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.
This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.
Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.
120V, 60Hz, 15A or more
Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.78 “Power Connection”.
Refer to the manuals that are relevant to what you want to do with the machine.
Important
Media differ according to manual.
The printed and electronic versions of a manual have the same contents.
Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed.
For details about the functions of RW-3600, refer to the manuals for this option.
About This Machine
Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.
Troubleshooting
Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.
Security Reference
This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.
Copy/Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.
Printer Reference
Explains Printer functions and operations.
Scanner Reference
Explains Scanner functions and operations.
i
Network Guide
Explains how to configure and operate the machine in a network environment, and use the software provided.
Other manuals
•PostScript3 Supplement
•UNIX Supplement
•Manuals for DeskTopBinder Lite
•DeskTopBinder Lite Setup Guide
•DeskTopBinder Introduction Guide
•Auto Document Link Guide
Note
Manuals provided are specific to machine types.
For “UNIX Supplement”, please visit our Web site or consult an authorized dealer.
“PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine.
ii
TABLE OF CONTENTS |
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Manuals for This Machine ...................................................................................... |
i |
How to Read This Manual ..................................................................................... |
1 |
Symbols ..................................................................................................................... |
1 |
Names of Major Options ............................................................................................ |
2 |
1. When the Machine Does Not Operate As Wanted |
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Indicators................................................................................................................ |
3 |
Panel Tone.............................................................................................................. |
4 |
Checking Machine Status and Settings............................................................... |
5 |
When an Indicator to the Right of a Function Key Is Lit .................................... |
8 |
When You Have Problems Operating the Machine............................................. |
9 |
When a Job Is Not Performed............................................................................. |
14 |
2. Troubleshooting When Using the Copy Function |
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When a Message Appears................................................................................... |
17 |
When You Cannot Make Clear Copies ............................................................... |
20 |
When You Cannot Make Copies As Wanted ..................................................... |
23 |
When Memory Is Full ............................................................................................... |
26 |
3. Troubleshooting When Using the Printer Function |
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When a Message Appears During Installation of the Printer Driver ............... |
27 |
Windows 95/98/Me, Windows 2000, or Windows NT 4.0 ........................................ |
27 |
Windows XP Professional, Windows Server 2003................................................... |
28 |
Windows XP Home Edition ...................................................................................... |
28 |
If USB Connection Fails ...................................................................................... |
29 |
When a Message Appears................................................................................... |
30 |
Status Messages...................................................................................................... |
30 |
Alert Messages ........................................................................................................ |
31 |
Checking the Error Log ............................................................................................ |
33 |
When You Cannot Print....................................................................................... |
34 |
Other Printing Problems ..................................................................................... |
37 |
4. Troubleshooting When Using the Scanner Function |
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When Scanning Is Not Done As Expected ........................................................ |
43 |
When You Cannot Send Scanned Files ............................................................. |
44 |
When Stored Files Cannot Be Accessed ................................................................. |
44 |
When You Cannot Browse the Network to Send a Scan File .................................. |
44 |
When the TWAIN Driver Cannot Be Started ............................................................ |
44 |
When Stored Files Cannot Be Edited ...................................................................... |
45 |
When the Network Delivery Function Cannot Be Used ........................................... |
45 |
Operations Are Not Possible When Messages Appear ........................................... |
45 |
When a Message Appears................................................................................... |
46 |
When a Message Appears on the Control Panel ..................................................... |
46 |
When a Message Appears on the Client Computer................................................. |
53 |
iii
5. Adding Paper and Toner |
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Loading Paper ...................................................................................................... |
57 |
Loading the Paper Roll............................................................................................. |
59 |
Loading Cut Paper ................................................................................................... |
60 |
Changing the Paper Size..................................................................................... |
61 |
Changing the Paper Size in the Paper Roll Tray ..................................................... |
61 |
Changing the Paper Size in the Cut Paper Tray ...................................................... |
63 |
Adding Toner........................................................................................................ |
64 |
Inserting Toner ......................................................................................................... |
65 |
Sending Scanned Documents When Toner Has Run Out ....................................... |
66 |
Used Toner .............................................................................................................. |
66 |
6. Clearing Misfeeds |
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Removing Jammed Paper ................................................................................... |
67 |
Locating Jammed Paper .......................................................................................... |
68 |
Removing Jammed Paper........................................................................................ |
69 |
7. Remarks |
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Where to Put Your Machine ................................................................................ |
75 |
Machine Environment .............................................................................................. |
75 |
Power Connection.................................................................................................... |
78 |
Maintaining Your Machine .................................................................................. |
79 |
Cleaning Inside the Original Cover .......................................................................... |
79 |
Cleaning the Main Unit............................................................................................. |
81 |
INDEX......................................................................................................... |
82 |
iv
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the machine's display panel.
{}
Indicates the names of keys on the machine's control panel.
1
Major options of this machine are referred to as follows in this manual:
•Roll Feeder Type 240A → Paper roll tray 1
•Roll Feeder Type 240B → Paper roll tray 2
•Paper Cassette Type 240 → Cut paper tray
•Folder FD6500A → Folding finisher
2
1. When the Machine Does
Not Operate As Wanted
This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine.
This section explains the Indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures.
x: Misfeed indicator |
Appears when a misfeed occurs. |
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See p.67 “Removing Jammed Paper”. |
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r: Add Paper indicator |
Appears when paper-out condition occurs. |
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See p.57 “Loading Paper”. |
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D: Add Toner indicator |
Appears when toner runs out. |
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See p.64 “Adding Toner”. |
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E: Waste Toner Full indicator |
Appears when the waste toner bottle is full. |
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Contact your sales or service representative. |
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L: Service Call indicator |
Appears when the machine is malfunctioning or requires |
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maintenance. |
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M: Open Cover indicator |
Appears when the front cover, etc., is open. |
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3
When the Machine Does Not Operate As Wanted
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Panel Tone |
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The following table explains the meaning of the various beep patterns that the |
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machine produces to alert users about left originals and other machine conditions. |
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Beep pattern |
Meaning |
Cause |
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Two long beeps. |
Machine has warmed up. |
After cooling or being switched on, the |
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machine has fully warmed up and is |
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ready for use. |
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Single short beep. |
Panel/screen input |
A control panel or screen key was |
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accepted. |
pressed. |
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Short, then long beep. |
Panel/screen input |
An invalid key was pressed on the con- |
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rejected. |
trol panel or screen, or the entered pass- |
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word was incorrect. |
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Single long beep. |
Job completed |
A Copier/Document Server Features |
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successfully. |
job has finished. |
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Five long beeps. |
Soft alert. |
The initial screen returns when the ma- |
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chine goes into energy-saving mode and |
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when simplified display is cancelled. |
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Five long beeps repeated |
Soft alert. |
Paper is empty. |
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four times. |
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Five short beeps repeated |
Strong alert. |
The machine requires user attention be- |
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five time. |
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cause paper has jammed, the toner |
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needs replenishing, or other problems |
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have occurred. |
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Note
Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.
For details about enabling or disabling beep alerts, see “System Settings”, General Settings Guide.
Reference
“System Settings”, General Settings Guide
4
Checking Machine Status and Settings
You can check the machine's system status.
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Maintenance Info |
1 |
You can check the following items under [Maintenance Info]: |
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•[Remaining Toner]
Displays the amount of remaining toner.
•[Paper Tray]
Displays the paper type and size loaded in the paper tray.
•[Original Misfeed]
Displays state of and solutions for original misfeeds.
•[Paper Misfeed]
Displays state of and solutions for paper jams.
•[Cover Open]
Indicates whether front cover, duplex unit, etc., is open.
Data Storage
You can check the following items under [Data Storage]:
•[HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
•[HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
•[Print Job(s)]
Displays the number of jobs for Hold print/Stored print/Locked print/Sample print.
•[Memory Erase Status]
Displays the state of the memory data.
Machine Address Info
You can check the following items under [Machine Address Info]:
•[Machine IPv4 Address]
Displays the machine's IPv4 address.
•[Machine IPv6 Address]
Displays the machine's IPv6 address.
5
When the Machine Does Not Operate As Wanted
Inquiry
You can check the following items under [Inquiry]:
•[Machine Repairs]
Displays the machine number and contact number that are required for
1 service.
•[Sales Representative]
Displays the sales representative's telephone number.
•[Supply Order]
Displays the contact number for placing supply orders.
•[Supply Details]
Displays the name of toner used on the machine.
A On the control panel, press [System Status].
B Press each tab and check the contents.
C After checking the information, press [Exit]. The previous screen returns.
6
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Checking Machine Status and Settings |
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Note |
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[Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these |
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errors occur. |
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For details about how to locate and remove misfeeds, see “Locating Jammed |
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1 |
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Paper” or “Removing Jammed Paper”. |
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Reference |
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p.68 |
“Locating Jammed Paper” |
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p.67 |
“Removing Jammed Paper” |
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7
When the Machine Does Not Operate As Wanted
When an Indicator to the Right of a
Function Key Is Lit
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1 |
When an indicator to the right of a function key lights up, press the correspond- |
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ing function key. Then, follow the instructions displayed on the control panel. |
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ATK021S
If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.
Following explain the main reasons the function key is lit.
Problem |
Cause |
Solution |
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Documents and reports |
There is no copy paper |
Add more paper. See p.57 “Loading Pa- |
do not print out. |
left. |
per”. |
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An error has occurred. |
The function whose indi- |
Record the code number shown in the |
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cator is lit is defective. |
display and contact your service repre- |
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sentative. See “When a Message Ap- |
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pears” of each chapter. |
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You can use other functions normally. |
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The machine is unable to |
A network error has |
• Check the displayed message and |
connect to the network. |
occurred. |
take an appropriate action. See |
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“When a Message Appears” of each |
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chapter. |
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• Check that the machine is correctly |
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connected to the network, and that |
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the machine is correctly set. See |
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“Network Settings”, General Set- |
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tings Guide. |
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• Contact the administrator. |
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• When the function key is still lit, |
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even if you take the measures above, |
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contact your service representative. |
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8
When You Have Problems Operating the
Machine
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The following chart gives explanations of common problems and messages. |
1 |
If other messages appear, follow the instructions displayed.
Important
Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative.
Problem |
Cause |
Solution |
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Nothing happens when |
The main power switch |
Turn on the main power switch. |
the operation switch is |
is turned off. |
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turned on. |
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Although the copier |
Functions other than the |
Wait a little longer. |
screen appears when the |
copier function are not |
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machine is turned on us- |
yet ready. |
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ing the main power |
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switch, it cannot be |
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switched to another |
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screen by pressing the |
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{Scanner} key. |
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The machine has just |
Functions other than the |
Wait a little longer. |
been turned on and the |
copier function are not |
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User Tools screen is dis- |
yet ready. Time required |
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played, but the User |
varies by function. Func- |
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Tools menu has items |
tions appear in the User |
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missing. |
Tools menu when they |
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become ready for use. |
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The main power indica- |
This occurs in the follow- |
Check if the machine is communicating |
tor continues blinking |
ing cases: |
with a computer. |
and does not turn off |
• The machine is com- |
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when pressed. |
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municating with ex- |
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ternal equipment. |
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• The hard disk is active. |
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The display is off. |
The machine is in Energy |
Press the {Energy Saver} key to cancel |
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Saver mode. |
Energy Saver mode. |
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The display is off. |
The operation switch is |
Turn on the operation switch. |
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turned off. |
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The display is off. |
The screen contrast knob is |
Set the screen contrast knob to the light |
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turned to the dark position. |
position to see the display panel properly. |
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See “Control Panel”, About This Machine. |
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“Please wait.” ap- |
This message appears |
Wait for the machine to get ready. |
pears. |
when you turn on the op- |
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eration switch. |
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9
1
10
When the Machine Does Not Operate As Wanted
Problem |
Cause |
Solution |
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“Please wait.” ap- |
This message appears |
Wait for the machine to get ready. |
pears. |
when you change the |
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toner cartridge. |
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“Memory is full. |
The scanned originals |
• Press [Store File] to store pages that |
Do you want to |
exceed the number of |
have been scanned. Delete unneces- |
store scanned |
sheets/pages that can be |
sary files with [Delete File]. |
file?” appears. |
stored in the hard disk. |
• Press [No] if you are not storing pag- |
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es that have been scanned. Delete |
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unnecessary files with [Delete File]. |
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“You do not have |
This user code is not al- |
Contact the administrator. |
the privileges to |
lowed to use the function |
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use this func- |
selected. |
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tion.” continues to be |
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displayed even though |
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you have entered a valid |
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user code. |
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“You do not have |
This user code is not al- |
Press the {Energy Saver} key. Confirm |
the privileges to |
lowed to use the function |
that the display goes off, and then press |
use this func- |
selected. |
the {Energy Saver}key again. The display |
tion.” continues to be |
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will return to the user code entry dis- |
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play. When printing under the copier or |
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displayed even though |
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printer function, press the {Energy Saver} |
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you have entered a valid |
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key only after printing has finished. |
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user code. |
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“Authentication |
The entered login user |
Inquire the user administrator for the cor- |
has failed.” ap- |
name or login password |
rect login user name and login password. |
pears. |
is not correct. |
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“Authentication |
The machine cannot per- |
Contact the administrator. |
has failed.” ap- |
form authentication. |
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pears. |
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“The selected |
You have tried to delete |
Files can be deleted by the person who |
file(s) contained |
files without the authori- |
created the file. To delete a file which |
file(s) without |
ty to do so. |
you are not authorized to delete, contact |
access privileg- |
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the person who created the file. |
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es. Only file(s) |
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with access priv- |
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ileges will be |
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deleted.” appears. |
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An error message re- |
Paper is still jammed in |
Clear misfed paper. see p.67 “Removing |
mains, even if misfed pa- |
the tray. |
Jammed Paper”. |
per is removed. |
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The user code entry |
Users are restricted by |
Enter the user code (up to eight digits), |
screen is displayed. |
user management. |
and then press [OK]. |
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The Authentication |
Basic Authentication, |
Enter your login user name and user |
screen appears. |
Windows Authentica- |
password. See “When the Authentica- |
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tion, LDAP Authentica- |
tion Screen is Displayed”, About This |
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tion or Integration Server |
Machine. |
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Authentication is set. |
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When You Have Problems Operating the Machine |
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Problem |
Cause |
Solution |
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Original images are |
You may have loaded |
Load paper correctly. Load paper into |
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printed on the reverse |
the paper incorrectly. |
the cut paper tray print side down, and |
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side of the paper. |
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into the bypass tray print side up. See |
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p.57 “Loading Paper”. |
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1 |
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Misfeeds occur frequently. |
The cut paper tray's side |
• Remove the paper. See p.67 “Remov- |
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fences, back fence, or |
ing Jammed Paper”. |
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side-end fences, might |
• Check the side fences, back fence, |
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not be set properly. |
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and side-end fences are set properly. |
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See p.61 “Changing the Paper Size”. |
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Misfeeds occur frequently. |
Paper is wrinkled or |
Cut folded or wrinkled areas off the pa- |
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folded. |
per roll. |
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Remove cut paper that is folded or wrinkled. |
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Misfeeds occur frequently. |
Jammed or torn paper is |
Remove the paper, as necessary. See |
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inside the machine. |
p.67 “Removing Jammed Paper”. |
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Misfeeds occur frequently. |
You may have loaded pa- |
• Remove the paper. See p.67 “Remov- |
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per of a size different from |
ing Jammed Paper”. |
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the paper size settings. |
• Use Tray Paper Size Settings to set |
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the paper size. See “Tray Paper Set- |
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tings”, General Settings Guide and |
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“Copy Paper”, About This Machine. |
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An error C message re- |
You did not open and |
When a misfeed C message appears, it |
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mains, even if misfed pa- |
close the upper section of |
remains until you open and close the |
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per is removed. |
the fusing unit. |
upper section of the fusing unit. Open |
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the fusing unit cover in the back, and |
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then the upper section of the fusing unit |
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to check if any paper remains inside. See |
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p.67 “Removing Jammed Paper”. |
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Originals jam frequently. |
Originals are curled. |
Smooth out any curls and try again. |
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11
When the Machine Does Not Operate As Wanted
Document Server
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Problem |
Cause |
Solution |
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“Exceeded max. |
The number of scanned |
• To store scanned pages as a file, press |
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number of pages |
pages exceeds the capac- |
[Store File]. Scanned data is stored as |
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1 |
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per file. Do you |
ity per file of the Docu- |
a file in the Document Server. |
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want to store the |
ment Server. |
• If you do not want to store scanned |
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scanned pages as |
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pages, press [No]. Scanned data is de- |
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1 file?” appears. |
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leted. |
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• You can store up to 1000 A4 size pag- |
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es per document. |
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“Original is be- |
Copier or Scanner func- |
To cancel a job in progress, first press |
|
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|
ing scanned by |
tion is in use. |
[Exit], and then press the {Copy} key or |
|
|
|
another function. |
|
{Scanner} key. Next, press the |
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Please wait.” ap- |
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{Clear/Stop} key. When the message |
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“The Stop key has been |
||
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pears. |
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||
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pressed. Are you sure you |
||
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||
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want to stop copying?” or |
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“The Clear / Stop key was |
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pressed. Are you sure you |
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want to stop scanning?” ap- |
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pears, press [Stop]. |
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“Cannot display |
The image data may |
Pressing [Exit] displays the preview |
|
|
|
preview of this |
have been corrupted. |
screen without a thumbnail. |
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|
page.” appears, and |
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you can not check the |
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thumbnail image. |
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You forgot your password. |
You cannot access a pro- |
Contact the administrator. |
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tected file without enter- |
To delete the files stored in the docu- |
|
|
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|
ing the password. |
ment server, select [Delete All Files in Doc- |
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ument Server]. As this will permanently |
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delete every single file, make sure the |
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document server does not contain any |
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files you want to keep. See “Administra- |
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tor Tools”, General Settings Guide. |
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|
You cannot find out what |
You may not be able to |
You can switch the Select File screen be- |
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|
is stored in a file. |
ascertain the contents of |
tween [List] and [Thumbnails] display to |
|
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|
a file simply from the file |
check the contents of the file. In list dis- |
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name. |
play, the file name, date of storage, and |
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user name are shown. In thumbnail dis- |
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play, an image of the stored file appears. |
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You can enlarge the image by pressing |
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[Preview]. Use the Select File screen to |
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check information other than the file |
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name. See “Checking the Details of a |
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Stored Document”, Copy/Document |
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Server Reference. |
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12
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|
When You Have Problems Operating the Machine |
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||
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Problem |
Cause |
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Solution |
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Memory frequently be- |
The document server |
|
Delete unnecessary files. On the file se- |
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|
comes full. |
memory is full. |
|
lection display, select unnecessary files, |
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|
and then press [Delete File]. If this does |
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not increase available memory, do the |
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1 |
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following. |
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• Switch to the scanner screen, and |
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then delete unnecessary files stored |
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under the scanner function. |
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• Switch to the printer screen, and |
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then delete unnecessary files stored |
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under Sample Print, Locked Print, |
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Hold Print, or Stored Print. |
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You want to check print |
You can print a single |
|
Check print quality by printing out only |
|
|
quality before making a |
copy without specifying |
|
the first set using the {Sample Copy}key. |
|
|
large print run. |
the setting again. |
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Note
Loading curled paper in the cut paper tray can result in misfeeds and soiled paper edges. To load curled paper in the cut paper tray, first flatten it by hand, and be sure to load it print side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.
If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.
Reference
“Copy Paper”, About This Machine
13
When the Machine Does Not Operate As Wanted
1 |
If you cannot execute a function, it may be that the machine is being held up by |
another function. |
|
|
If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.
Combination Chart
Function Compatibility
The chart shows Function Compatibility when print priority is set to “Interleave”. See “General Features”, General Settings Guide.
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the preceding operation.
→: Operation is performed automatically once the preceding operation ends. × : The operation must be started once the preceding operation ends. (Simultaneous operations are not possible.)
Mode after you select |
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Web Document Server |
|
Copy |
|
Interrupt Copying |
|
Printer |
|
Scanner |
|
TWAIN |
Document Server |
|
|
DeskTopBinder |
|
Mode before you select |
Operations for Copying |
Copying |
Operations for Copying |
Copying |
Data Reception |
Printing |
Operations for Scanning |
Scanning |
Scanning |
Operations for Document Server |
Scanning a Document to Store in Document Server |
Printing from Document Server |
Printing |
Printing |
Copy |
Operations for |
× |
× |
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Copying |
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||
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Copying |
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→ |
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× |
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*1 |
*1 |
*2 |
*2 |
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|
14
When a Job Is Not Performed
|
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Mode after you select |
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Copy |
|
Interrupt Copying |
|
Printer |
|
Scanner |
|
TWAIN |
Document Server |
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|
DeskTopBinder |
1 |
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|
Scanning a Document to Store in Document Server |
|
WebDocumentServer |
|||||||
Mode before you select |
Operations for Copying |
Copying |
Operations for Copying |
Copying |
Data Reception |
Printing |
Operations for Scanning |
Scanning |
Scanning |
Operations for Document Server |
Printing from Document Server |
Printing |
Printing |
|||
Interrupt |
Copying |
Operations for |
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× |
× |
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× |
× |
× |
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Copying |
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|||||||
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Copying |
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× |
× |
|
→ |
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× |
× |
× |
→ |
→ |
||
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||
Printer |
Data Reception |
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→ → |
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||
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Printing |
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→ |
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Scanner |
Operations for scanning |
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× |
× |
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Scanning |
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× |
× |
× |
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*2 |
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*2 |
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||
TWAIN |
Scanning |
× |
× |
× |
× |
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× |
× |
× |
× |
× |
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Operations for |
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× |
× |
× |
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Server |
|
Document Server |
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|
Scanning a Document to |
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× |
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× |
× |
× |
× |
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Store in Document Server |
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*2 |
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||||||
Document |
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|||||||
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Printing from |
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Document Server |
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*3 |
*3 |
*3 |
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DeskTop |
Binder |
Printing |
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Document Server |
Printing |
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Web |
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*1
*2
*3
Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears.
You can scan a document after the preceding job documents are all scanned. Simultaneous operation become possible after you press [New Job].
15
When the Machine Does Not Operate As Wanted
Note
If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function,
1see “General Features”, General Settings Guide.
While printing is in progress, scanning a document using another function may take more time.
Reference
“General Features”, General Settings Guide.
16
2. Troubleshooting When
Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function problems.
This section explains the machine's main messages. If other messages appear, follow the instructions they contain.
Important
Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative.
For messages that are not listed here, see “When You Have Problems Operating the Machine”.
Message |
Cause |
Solution |
|
|
|
Please wait. |
The main power has just |
Wait for the machine to fully warm-up. |
|
been turned on, paper |
When “Scanning originals can |
|
type (plain paper/ trans- |
|
|
be started.” and “Select copy |
|
|
lucent paper/ film) was |
mode and Place original.” are |
|
changed, or the machine |
|
|
is otherwise getting |
displayed alternately, you can make the |
|
settings for your copies and scan your |
|
|
ready. |
|
|
originals. After the originals have been |
|
|
|
|
|
|
scanned, the machine will automatically |
|
|
start copying after it has warmed-up. |
|
|
See “Auto Start”, Copy/Document |
|
|
Server Reference. |
|
|
|
Cannot detect |
The machine cannot detect |
Manually select a paper tray without us- |
original size. |
the size of the original. |
ing [Auto Paper Select], and specify a re- |
|
|
production ratio without using [Auto |
|
|
Reduce / Enlarge]. |
|
|
|
Memory is full. |
The machine's memory |
• When Sort is selected, press [Exit] to |
|
is full due to scanning |
copy scanned originals, and then |
|
originals or performing a |
copy remaining originals. |
|
function. The number of |
• When the Job Preset function is se- |
|
originals that can be |
|
|
lected, check the number of preset |
|
|
stored in memory de- |
|
|
jobs, and then try scanning the origi- |
|
|
pends on the size of orig- |
|
|
nals again. |
|
|
inals and function |
|
|
|
|
|
settings. |
|
|
|
|
Check paper size. |
An improper paper size |
Check the settings for Reduce/ Enlarge, |
|
is set. |
etc., and then try again. |
|
|
|
17
Troubleshooting When Using the Copy Function
|
|
Message |
Cause |
Solution |
|
|
|
|
|
|
|
Rotate Sort is |
The rotate sort function |
You cannot use rotate sort with A0 (E), B4 |
|
|
not available |
does not support the size |
JIS, A4 (A), and custom size paper. See |
|
|
with this paper |
of the scanned original. |
“Sort”, Copy/Document Server Reference. |
|
|
size. Select an- |
|
Set paper of the following dimensions: |
|
|
other paper size |
|
Metric version |
2 |
|
or cancel Rotate |
|
|
|
Sort mode. |
|
• 420 × 297 mm (A3) |
|
|
|
|
||
|
|
|
|
• 594 × 420 mm (A2) |
|
|
|
|
|
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|
|
|
• 841 × 594 mm (A1) |
|
|
|
|
• 515 × 364 mm (B3 JIS) |
|
|
|
|
• 728 × 515 mm (B2 JIS) |
|
|
|
|
Inch version (Engineering) |
|
|
|
|
• 11" × 17" (B) |
|
|
|
|
• 17" × 22" (C) |
|
|
|
|
• 22" × 34" (D) |
|
|
|
|
Inch version (Architecture) |
|
|
|
|
• 12" × 18" (B) |
|
|
|
|
• 18" × 24" (C) |
|
|
|
|
• 24" × 35" (D) |
|
|
|
|
|
|
|
Maximum number of |
The number of copies ex- |
You can change the maximum copy |
|
|
sets is nn. |
ceeds the maximum |
quantity. See “General Features”, Gen- |
|
|
(A figure is placed at n.) |
copy quantity. |
eral Settings Guide. |
|
|
|
|
|
|
|
|
|
|
|
|
File being stored |
The scanned originals |
Press [Exit], and then store again with an |
|
|
exceeded max. |
have too many pages to |
appropriate number of pages. |
|
|
number of pages |
store as one document. |
|
|
|
per file. Copying |
|
|
|
|
will be stopped. |
|
|
|
|
|
|
|
|
|
You do not have |
This user code is not al- |
Contact the administrator. |
|
|
the privileges to |
lowed to use the function |
|
|
|
use this func- |
selected. |
|
|
|
tion. |
|
|
|
|
|
|
|
|
|
You do not have |
This user code is not al- |
If the message continues to be displayed |
|
|
the privileges to |
lowed to use the function |
and you cannot switch the screen, press |
|
|
use this func- |
selected. |
the {Energy Saver}key. Confirm that the |
|
|
tion. |
|
display goes off, and then press the {En- |
|
|
|
ergy Saver} key again. The display will |
|
|
|
|
|
|
|
|
|
|
return to the user code entry display. |
|
|
|
|
When printing under the copier or |
|
|
|
|
printer function, press the {Energy Sav- |
|
|
|
|
er} key only after printing has finished. |
|
|
|
|
|
|
|
Authentication |
The entered login user |
Inquire the user administrator for the cor- |
|
|
has failed. |
name or login password |
rect login user name and login password. |
|
|
|
is not correct. |
|
|
|
|
|
|
18
|
|
When a Message Appears |
||
|
|
|
|
|
Message |
Cause |
Solution |
|
|
|
|
|
|
|
Authentication |
The machine cannot per- |
Contact the administrator. |
|
|
has failed. |
form authentication. |
|
|
|
|
|
|
|
|
The selected |
You have tried to delete |
Files can be deleted by the person who |
|
|
file(s) contained |
files without the authori- |
created the file. To delete a file which |
|
|
file(s) without |
ty to do so. |
you are not authorized to delete, contact |
|
|
access privileg- |
|
the person who created the file. |
|
|
|
|
|
|
|
es. Only file(s) |
|
|
|
2 |
with access priv- |
|
|
|
|
ileges will be |
|
|
|
|
deleted. |
|
|
|
|
|
|
|
|
|
Orig. is being |
Document Server or |
To cancel the job in process, press [Exit], |
|
|
scanned by anoth- |
Scanner function is in |
and then press the {Document Server} or |
|
|
er function. |
use. |
{Scanner} key. Next, press the |
|
|
Please wait. |
|
{Clear/Stop} key. When the message |
|
|
|
“The Clear / Stop key was |
|
|
|
|
|
|
||
|
|
pressed. Are you sure you |
|
|
|
|
want to stop scanning?” ap- |
|
|
|
|
pears, press [Stop]. |
|
|
|
|
|
|
|
Please wait. |
The destination list is be- |
Wait until the message disappears. Do |
|
|
|
ing updated from the |
not switch off the power while this mes- |
|
|
|
network using SmartDe- |
sage is displayed. |
|
|
|
viceMonitor for Admin. |
|
|
|
|
Depending on the num- |
|
|
|
|
ber of destinations to be |
|
|
|
|
updated, there may be |
|
|
|
|
some delay before you |
|
|
|
|
can resume operation. |
|
|
|
|
Operations are not possi- |
|
|
|
|
ble while this message is |
|
|
|
|
displayed. |
|
|
|
|
|
|
|
|
Reference
p.9 “When You Have Problems Operating the Machine”
19
2
20
Troubleshooting When Using the Copy Function
This section explains likely causes of and possible solutions for unclear copies.
Problem |
Cause |
Solution |
|
|
|
Black or white streaks ap- |
The exposure glass or |
Clean the exposure glass or platen plate. |
pear on copies. |
platen plate is dirty. |
See p.79 “Maintaining Your Machine”. |
|
|
|
Black or white streaks ap- |
The original is dusty. |
Clean the original and try copying |
pear on copies. |
|
again. |
|
|
Be particularly careful when using the |
|
|
following types of original: |
|
|
• Hand drawn or drawn on with other |
|
|
forms of pencil or pen, such as a plotter. |
|
|
• Film, translucent paper, or other |
|
|
originals that attract static electricity. |
|
|
• Very long originals. |
|
|
|
The background is dirty. |
Image density is too |
Adjust the image density setting. See |
|
dark. |
“Adjusting Copy Image Density”, |
|
|
Copy/Document Server Reference. |
|
|
|
The background is dirty. |
Auto Image Density is |
Select the auto density. See “Adjusting |
|
not selected. |
Copy Image Density”, Copy/Document |
|
|
Server Reference. |
|
|
|
Copies are too light. |
Image density is too |
Adjust the image density settings. See |
|
light. |
“Adjusting Copy Image Density”, |
|
|
Copy/Document Server Reference. |
|
|
|
Copies are too light. |
A light copy may result |
Use the recommended paper. Also, use |
|
when you use damp or |
paper that has been stored in the recom- |
|
rough grain paper. |
mended temperature and humidity con- |
|
|
dition. See “Copy Paper”, About This |
|
|
Machine. |
|
|
|
Copies are too light. |
Toner cartridge is almost |
Add toner. See p.64 “Adding Toner”. |
|
empty. |
|
|
|
|
Parts of images are not |
The paper is damp. |
Use paper that has been stored in the |
printed. |
|
recommended temperature and humid- |
|
|
ity condition. See “Copy Paper”, About |
|
|
This Machine. |
|
|
|
Toner fusing is poor. |
The paper thickness is |
Set the paper thickness again. See “Tray |
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not properly set. |
Paper Settings”, General Settings Guide. |
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Toner fusing is poor. |
The copy paper is too |
Set the paper thickness again. See “Tray |
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thick. |
Paper Settings”, General Settings Guide. |
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The same copy area is |
The exposure glass or |
Clean the exposure glass or platen plate. |
dirty whenever making |
platen plate is dirty. |
See p.79 “Maintaining Your Machine”. |
copies. |
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The same copy area is |
The original that has al- |
Select [Generation Copy], and then begin |
dirty whenever making |
ready been printed is |
copying. See “Selecting the Original |
copies. |
scanned. |
Type Setting”, Copy/Document Server |
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Reference. |
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When You Cannot Make Clear Copies |
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Problem |
Cause |
Solution |
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Image density is uneven. |
The original has areas of |
When using Repeat Copy with originals |
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solid color, or Posi- |
that have areas of solid color, set the |
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tive/Negative is selected |
number of originals as follows: A0 - A2 |
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when copying multiple |
(E - C): 1 sheet, A3 (B) or smaller: 3 |
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sheets. |
sheets. For details about sizes of origi- |
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nals, see “Measure Chart”, Copy/Docu- |
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ment Server Reference. |
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2 |
Image density is uneven. |
Halftone originals can |
Try using “Text / Photo” or “Photo”. |
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cause this problem. |
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Images are blurred when |
Translucent paper is be- |
Select a proper paper thickness for the |
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using translucent paper. |
ing used when copying |
copy paper. See “Tray Paper Settings”, |
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multiple sheets. |
General Settings Guide. |
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Extreme wrinkling oc- |
An improper paper |
Select a proper paper thickness for the |
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curs when using translu- |
thickness is selected. |
copy paper. See “Tray Paper Settings”, |
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cent paper. |
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General Settings Guide. |
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Strong wrinkles appear |
The paper type has re- |
Wait about one minute. |
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when using translucent |
cently been changed |
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paper. |
from plain paper to |
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translucent paper. |
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Streaks, scratches, or |
Copy paper has been |
After switching from plain to translu- |
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wrinkles appear in areas |
changed from plain to |
cent paper, wait one minute. After |
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of solid black. |
translucent paper, or |
switching from translucent to plain pa- |
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from translucent to plain |
per, wait two minutes before making |
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paper. |
copies. |
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The reverse side of an |
Image density is too |
Adjust the image density. See “Adjust- |
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original image is copied. |
high. |
ing Copy Image Density”, Copy/Docu- |
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ment Server Reference. |
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The reverse side of an |
Auto Image Density is |
Select the auto density. See “Adjusting |
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original image is copied. |
not selected. |
Copy Image Density”, Copy/Document |
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Server Reference. |
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Copies are blurred. |
Continuous copies have |
Wait about two minutes, and then try |
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been made on small |
copying again. |
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sized paper. |
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A shadow appears on |
Image density is too |
Adjust the image density. See “Adjust- |
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copies if you use pasted |
high. |
ing Copy Image Density”, Copy/Docu- |
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originals. |
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ment Server Reference. |
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Change the orientation of the original. |
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Put mending tape on the pasted part. |
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Parts of images are not |
The original is not set |
Set originals correctly. See “Placing |
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copied. |
correctly. |
Originals”, Copy/Document Server |
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Reference. |
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Parts of images are not |
The correct paper size is |
Select the proper paper size. |
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copied. |
not selected. |
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White lines appear. |
The exposure glass or |
Clean the exposure glass or platen plate. |
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platen plate is dirty. |
See p.79 “Maintaining Your Machine”. |
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21
Troubleshooting When Using the Copy Function
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Problem |
Cause |
Solution |
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White lines appear. |
When Dis blinking, ton- |
Add toner. See p.64 “Adding Toner”. |
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er is beginning to run |
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out. |
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Copies are blank. |
The original is not set |
When using the exposure glass, face the |
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correctly. |
originals down. See “Placing Originals”, |
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Copy/Document Server Reference. |
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2 |
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A moiré pattern is pro- |
Your original has a dot |
Place the original on the exposure glass |
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duced on copies. |
pattern image or many |
at a slight angle. |
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lines. |
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Wrinkles appear on the The paper is damp. |
• Replace the paper with new paper. |
copy. |
• To prevent paper absorbing mois- |
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ture, turn on the anti-humidity heat- |
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er switch. See “Guide to |
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Components”, About This Machine. |
22