Alcatel Go Flip User Guide

USER GUIDE

A downloadable, printable guide to your Alcatel GO FLIP and its features.

Availableapplicationsandservicesaresubjecttochangeatanytime.

TABLE OF CONTENTS

GETTING STARTED	1
Introduction	2
About the User Guide	2
Set Up Your Phone	3
Parts and Functions	3
Battery Use	4
Insert the Battery	4
Remove the Battery	5
Charge the Battery	6
SIM Card	8
SD Card	9
Insert an SD Card	10
Remove an SD Card	10
Turn Your Phone On and Off	12
Activation and Service	13
Complete the Setup Screens	13
Basic Operations	15
Basics	15
Home Screen and Applications (Apps) List	15
Phone Settings Menu	15
Capture Screenshots	16
Applications	16
Launch Applications	16
Apps List	17
Phone Number	18
Airplane Mode	18
Enter Text	19
Lock and Unlock Your Screen	20
Update Your Phone	20
Update Your Phone Software	20
Update Your Profile	21
Update Your PRL	22
Your Phone's Home Screen	23

i

Home Screen Basics	23
Status Bar	23
Change the Home Screen Wallpaper	24
MAKING CONNECTIONS	26
Phone Calls and Voicemail	27
Place and Answer Calls	27
Call Using the Phone Dialer	27
Call Emergency Numbers	29
Answer Phone Calls	29
In-Call Screen Layout and Operations	30
Place a Call from Contacts	31
Call from Call Log	32
Voicemail	33
Voicemail Setup	33
Optional Calling Services	34
Call Waiting	34
Conference Calling	34
Call Forwarding	35
Call Settings	36
Contacts	38
Add a Contact	38
View Contacts	40
Contacts Screen Layout	41
Edit a Contact	42
Delete a Contact	42
Share a Contact	43
Import Contacts	44
Back Up Contacts	45
Messaging	46
Text and Multimedia Messaging	46
Send a Text Message	46
Send a Multimedia Message (MMS)	47
Save and Resume a Draft Message	48
New Messages Notification	48
Manage Message Conversations	48
Text and MMS Options	49

ii

E-mail	50
Set Up an E-mail Account	50
Add Another E-mail Account	50
Create and Send E-mail	51
Open E-mail Messages	52
Delete an E-mail Account	54
Manage Your Email Inbox	54
Internet	56
Data Connection Status and Indicators	56
Browser	56
Use the Browser	56
Browser Options	57
Connectivity	59
Wi-Fi	59
Turn Wi-Fi On and Connect to a Wireless Network	59
Wi-Fi Settings	60
Disconnect Wi-Fi	61
Bluetooth	61
Bluetooth Information	62
Enable the Bluetooth Feature	62
Pair Bluetooth Devices	63
Connect to a Paired Bluetooth Device	64
Send Information Using Bluetooth	65
Receive Information via Bluetooth	66
APPS AND ENTERTAINMENT	67
Camera and Video	68
Camera Overview	68
Take Pictures and Record Videos	69
Take a Picture	69
Record Videos	70
View Pictures and Videos Using Gallery	71
Edit Pictures	72
Share Pictures and Videos	74
Send Pictures or Videos by Email, Messages or Bluetooth	74
Camera Settings	76
Switch Between Camera and Video Mode	76

iii

Set Camera Functions	76
Productivity	78
Calendar	78
Add an Event to the Calendar	78
View Calendar Events	79
Sync Calendars	80
Calculator	81
Clock	81
Set Alarms	82
Additional Clock Features	83
Entertainment and Activities	85
Play Music	85
Music Screen Layout	86
SETTINGS	87
Connections Settings	88
Basic Settings	88
Wi-Fi Settings Menu	89
Bluetooth Settings	91
Cellular and Data	92
Personalization Settings	94
Sound Settings	94
Display Settings	95
Search Settings	95
Notices Settings	96
Date and Time Settings	97
Language Settings	98
Input Methods Settings	99
Privacy and Security Settings	101
Screen Lock Settings	101
App Permission Settings	101
Do Not Track Settings	102
Browsing Privacy Settings	103
Storage Settings	104
USB Storage Settings	104
Media Storage Settings	104
Device Settings	106

iv

Device Information Settings	106
Downloads Settings	107
Battery Settings	108
Accessibility Settings	108
System Updates Settings	109
GETTING HELP	111
For Assistance	112
Troubleshooting	112
Specifications	112
Virgin Account Information and Help	113
Manage Your Account	113
Re-Virgin	114
Copyright Information	114
INDEX	115

v

GETTING STARTED

The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.

GettingStarted

1

INTRODUCTION

The following topics describe the basics of using this guide and your new phone.

ABOUT THE USER GUIDE

Thank you for purchasing your new Alcatel GO FLIP. The following topics explain how best to use this guide to get the most out of your phone.

Before Using Your Phone

Read the Get Started guide and Important Information booklet that were packaged with your phone thoroughly for proper usage.

Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing the End/power key . Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.

Other Notations

In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or microSDHC™ card is referred to as an "SD card" or a "memory card."

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SET UP YOUR PHONE

Thefollowingtopicsgiveyoualltheinformationyouneedtosetupyourphoneandwirelessservicethe firsttime.

PARTS AND FUNCTIONS

These topics illustrate your phone’s primary parts and key functions.

Note:Yourphone'sscreensandappslayoutsaresubjecttochange.Thisuserguideusessample imagesonly.

Phone Layout

The following illustration outlines your phone’s primary external features and keys.

Part	Description
Camera	Takes pictures and records videos.
Receiver	Lets you hear the caller and automated prompts.
Main screen	Displays all the information needed to operate your phone, such
	as the call status, the Contacts list, and the date and time.
Sub screen	Display the date, time and the notification of incoming calls or
	messages.

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Part	Description
Center soft key	Selects or confirms an option (press the middle of the key).
Navigation key	Navigate Up, Down, Left, or Right through menus.
Messages key	Launches the messages screen from any screen.
Call key	Launches call log from idle screen.
Back/clear key	Returns you to the previous screen, or close a dialog box, options
	menu.
End/power key	Returns you to the app list or turn the phone on or off.
Charging port	Allows you to connect the phone charger.
Volume keys	Allows you to adjust the ringtone or media volume or adjust the
	voice volume during a call.
3.5 mm headset jack	Allows you to plug in either a stereo headset or an optional
	headset for convenient, hands-free conversations.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

BATTERY USE

The following topics explain how to insert and remove your phone’s battery.

Battery Cautions

Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.

Bulges:Dependingonuse,bulgesmayappearnearendofbatterylife.Thisdoesnotaffect safety.

Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time shortens noticeably. Purchase a new battery.

Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled terminals can result in a poor connection and prevent charging, etc.

Insert the Battery

Follow these instructions to insert your phone’s battery safely and properly.

GettingStarted Set UpYourPhone

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1. Remove the battery cover by gently lifting in the direction shown below.

2. Insert the battery by gently lifting upward as shown below.

3. Attach the battery cover.

• Make sure all the tabs are secure and there are no gaps around the cover.

Remove the Battery

Follow these instructions to remove your phone’s battery. Always power the phone off before removing the battery.

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1. Remove the battery cover by gently lifting in the direction shown below.

2. Remove the battery by gently lifting upward as shown.

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included AC adapter or via a USB connection on your computer.

GettingStarted Set UpYourPhone

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Charge Using the AC Adapter

1. Plug the charger into the charging port of your phone.

2.Plug the AC adapter into an electrical outlet.

3.After charging, unplug the AC adapter from the outlet and remove the charger from the phone.

Charge Using a PC Connection

Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.

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1.Insert the small end of the USB cord into the charging port of your phone.

2.Insert the large end of the USB cord into an external USB port on your computer.

3. After charging, remove the USB cable from both the phone and the computer.

SIM CARD

TheSIMcardisanIC cardcontainingphonenumberandothercustomerinformation.Yourphone’s

SIMcardispreinstalledandshouldonlybeaccessedifdirectedbyacustomerservicerepresentative.

Handling a SIM Card

Keep the following in mind when handling a SIM card.

nYou are responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. Virgin is not responsible in such a case.

nAlways keep the IC chip clean.

nWipe clean with a dry, soft cloth.

nAvoid applying labels. May damage SIM card.

nSee instructions included with SIM card for handling.

nThe SIM card is the property of Virgin.

nThe SIM card is replaceable (at cost) in case of loss/damage.

nReturn the SIM card to Virgin when canceling subscription.

nReturned SIM cards are recycled for environmental purposes.

nNote that SIM card specifications and performance may change without notice.

nIt is recommended that you keep a separate copy of information that is stored on SIM card. Virgin is not responsible for damages from stored information that is lost.

GettingStarted Set UpYourPhone

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nAlways follow emergency procedures to suspend service if your SIM card or phone (SIM card inserted) is lost or stolen. For details, contact Customer Service.

nAlways power off the phone before inserting/removing the SIM card.

Insert SIM Card

FollowtheseinstructionstoinsertaSIMcard.Remembertopoweroffyourphonebeforeinsertinga

SIMcard.

Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.

1.Remove the battery cover and battery. (See Remove the Battery.)

2.Gently insert the SIM card with the gold IC chip facing downward.

3. Insert the battery and replace the battery cover. (See Insert the Battery.)

•Align the contacts of the battery with the contacts in the phone.

•Make sure all the tabs are secure and there are no gaps around the cover.

SD CARD

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 32 GB. Some cards may not operate properly with your phone.

SD Card Cautions

Data: Information stored on an SD card can become lost or changed accidently or as a result of damage. It is recommended that you keep a separate copy of important data. Virgin is not responsible for damages from data that is lost or changed.

Reading/Writing Data: Never power off or remove the battery while reading or writing data.

Battery Level: A low battery charge may prevent reading/writing to an SD card.

Handling SD Card: Use/store SD cards away from the reach of infants, otherwise it may cause choking if swallowed.

GettingStarted Set UpYourPhone

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Insert an SD Card

Follow these steps to insert an optional SD card (not included).

Important: Make sure to power your phone off before inserting or removing an SD card.

1.Remove the battery cover and battery. (See Remove the Battery.)

2.Gently insert the SD card with terminals facing down all the way without bending the card.

Important: Insert only SD cards.

3. Insert the battery and replace the battery cover. (See Insert the Battery.)

•Align the contacts of the battery with the contacts in the phone.

•Make sure all the tabs are secure and there are no gaps around the cover.

Remove an SD Card

Follow these instructions to remove an SD card.

Important: Always power off before inserting or removing an SD card.

1. Remove the battery cover by gently lifting in the direction shown below.

GettingStarted Set UpYourPhone

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2. Remove the battery.

3. Push down on the plastic spring and remove SD card.

4. Insert the battery. Align the contacts of the battery with the contacts in the phone.

GettingStarted Set UpYourPhone

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5.Attach the battery cover. Make sure all the table are secure and there are no gaps around the cover.

TURN YOUR PHONE ON AND OFF

The instructions below explain how to turn your phone on and off.

Turn Your Phone On

n Press and hold the End/power key .

Your phone will power on. Depending on the settings, you may see the lock screen.

•SeeLockandUnlockYourScreenandScreenLockSettingsforinformationaboutusingthe screenlock.

•The first time you turn the phone on, you will see the startup screens. See Complete the Setup Screens for details.

•If your phone is not yet activated, see Activation and Service for more information.

Turn Your Phone Off

n Press and hold the End/power key .

Your phone will power off.

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Note: Your screen remains blank while your phone is off (unless the battery is charging).

ACTIVATION AND SERVICE

Before using your phone, you must set up your service with Virgin. You will need your phone’s serial numbers (MEID and ICC ID). These numbers can be found on the phone's packaging.

For more information about your Virgin account, see Virgin Account Information and Help.

Create Your Account and Pick Your Plan

Set up your Virgin account.

1.From your computer, visit Virginmobileusa.com and click Activate.

2.Choose an activation option and click Next.

3.Whenprompted,entertheserialnumber(MEID)printedonthestickerlocatedonthebackofyour phoneinthebatterycompartment.Thisnumbercanalsobefoundonthebottompanelofthe phone’spackage.

4.Follow the remaining instructions to choose your plan and select a payment method.

5.Follow the activation instructions below and you’ll be able to start using your phone.

Activate Your Phone

AftersettingupyouraccountonVirginmobileusa.com,simplyturnyourdeviceon.Yourdeviceis designedtoactivateautomatically.IfyouareswappingfromanotherVirgindevicetoanewone,be suretoturnofftheolddevicebeforeswappingtheserialnumber(MEID).OncetheMEIDswapis complete,turnonthenewdeviceandtheprogramminginformationwillbepushedtoyourdevice automatically.

COMPLETE THE SETUP SCREENS

Thesetupscreenshelpyousetupcertainfeaturesandpreferencesonyourphone.Onceyourphone hasbeenturnedon,youwillseeaWelcomemessage.Youcanthencompletethesetupprocess.

Note:Youmaybeabletocompletethesetupscreensbeforeyourphonehasbeenactivatedonyour account.

GettingStarted Set UpYourPhone

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1. From the Welcome screen, select a language and press the Right soft key to get started.

•To skip any section, press the Right soft key to skip.

2.Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.

•Select a network – If prompted, follow the prompts to sign in to an available Wi-Fi network. For secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.

•Setup KaiOS Account – Use the Navigation key to select Create Account to set up a new KaiOS Account or Login Account and complete the steps to sign in to your current KaiOS Account. Press the Right soft key to skip. The following options may apply depending on your selection:

o Create Account – Follow the instructions to sign up for a new KaiOS Account.

oLogin Account – Enter your KaiOS Account address and password and sign in to your current KaiOS Account.

•About KaiOS – Read any applicable Terms and Conditions of KaiOS system for using your phone, press the Right soft key to agree to the terms of service and privacy policy.

3.Your setup is now complete.

Your phone is now set up for use. If you skipped any part of the setup, you can access additional options through the Apps screen or through Settings.

GettingStarted Set UpYourPhone

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BASIC OPERATIONS

The following topics outline basic features and operations of your phone.

BASICS

The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List

Most of your phone’s operations originate from the home screen or the apps list.

1.Press the End/power key until display the home screen.

2.From any app screen press the End/power key to display the app list.

For information about using the home screen, see Home Screen Basics.

Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.

GettingStarted Basic Operations

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n From the apps list screen, select Settings .

For more information, see Basic Settings.

Capture Screenshots

You can use your phone’s End/power and home keys to capture screenshots.

nPress and hold the Camera key and Volume down key at the same time to capture a screenshot of the current screen.

The current screenshot will be captured and stored in the Screenshots album in the phone’s Gallery application. From the apps list screen, select Gallery .

APPLICATIONS

Thefollowingtopicsdescribehowtoaccesstheapplications(apps)listandlaunchappsonyour phone.

Launch Applications

All installed apps can be accessed and launched from the apps list.

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1. From home, press the Center soft key .

The apps list opens.

2.UsetheNavigationkeytoselectanapplicationandthenpresstolaunchthecorresponding application.

The application opens.

Apps List

The apps list expands to include all apps installed on your phone. The following table outlines the primary apps that have been preinstalled on your phone.

	App	Function/Service
Calculator		Perform basic mathematical calculations.
Calendar		Create and manage events, meetings, and appointments, organize
		your time and reminds you of important events.
Phone		Place and receive calls, use voicemail, set up and manage contacts,
		and more.
/	Camera/Video	Take and share pictures and videos.
Clock		Set alarms, use a stopwatch, set a timer.
Contacts		Manage your contacts from a variety of sources.
FM Radio		Lets you listen to the radios.
Browser		A browser you can use to surf on the Internet.

GettingStarted Basic Operations

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App	Function/Service

Manage your photos and videos.

Gallery

Send, receive, and manage your Email messages.

E-Mail

Send and receive instant text messages.

Messages

Lets you browse and play music.

Music

Provide an overview of items you can change through Settings.

Settings

PHONE NUMBER

Follow the instructions below to display your phone’s wireless phone number.

1.From the apps list, select Settings > Device > Device Information.

2.Select Phone Number.

You will see the number listed under Phone number.

AIRPLANE MODE

Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can use apps that don’t require a signal or data.

To turn on airplane mode:

GettingStarted Basic Operations

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1.From the apps list, select Settings > Network & Connectivity.

2.Select Airplane Mode.

3.Select On to enable airplane mode.

Your phone is now in airplane mode. You will see the airplane mode icon in the status bar. To turn off airplane mode:

1.From the apps list, select Settings > Network & Connectivity.

2.Select Airplane mode.

3.Select Off to disable airplane mode.

Your phone’s wireless connection features are now restored.

ENTER TEXT

You can enter text using your phone's Nuance T9 keyboard.

Text Input

Your phone offers you a choice of using normal or predictive text input. To select your desired input:

1.From the apps list, select Settings > Personalization > Input methods.

2.Press to switch among "Abc/abc/ABC" mode.

3.To insert a punctuation mark or special character, please press .

4.IfyouwanttodeletetypedlettersorsymbolspresstheBack/clearkeytodeletethemoneby one.

GettingStarted Basic Operations

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LOCK AND UNLOCK YOUR SCREEN

Your phone allows you to quickly turn the screen on/off when you unfold/fold the phone, or you can set up screen lock to prevent others from using your phone without your permission.

Turn the Screen Off When Not in Use

n To quickly turn the screen off, simply fold (close) the phone..

Tosavebatterypower,thephoneautomaticallyturnsoffthescreenafteracertainperiodoftimewhen youleaveitidle.Youwillstillbeabletoreceivemessagesandcallswhilethephone’sscreenisoff.

Note: For information on how to adjust the time before the screen turns off, see Display Settings.

Turn the Screen Lock On or Off

1.From the apps list, select Settings > Privacy & Security > Screen Lock.

2.Select On to enable screen lock

3.You will be prompted to enter the passcode. See Screen Lock Settings.

UPDATE YOUR PHONE

From time to time, updates may become available for your phone. You can apply updates through the Settings > Device > System Updates menu.

Software Update Cautions

During update: The phone cannot be used until the software update is complete. It may take time to update your phone’s software.

Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the update to fail. An update failure may disable the phone.

Other functions during update:Otherphonefunctionscannotbeusedduringasoftware update.

Update Your Phone Software

You can update your phone's software using the System Updates option.

GettingStarted Basic Operations

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1. From the apps list, select Settings > Device > System Updates.

2. Select System Updates.

You may be required to power your phone off and back on to complete the software upgrade.

Confirm Your Current Phone Software

1.From the apps list, select Settings > Device > Device Information.

2.Locate the Software version read-only field.

Update Your Profile

Thisoptionallowsyoutoautomaticallyupdateyouronlineuserprofileinformation.Ifyouchooseto changeyourusernameandselectanewoneonline,youmustthenupdatetheusernameonyour phone.

GettingStarted Basic Operations

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1. From the apps list, select Settings > Device > System Updates > Update Profile.

2. Follow the onscreen instructions.

Thephonewilldownloadandinstalltheprofileupdateandyouwillseeaconfirmationwhen

complete.

Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to reconnect with the network.

Update Your PRL

This option allows you to download and update the PRL (preferred roaming list) automatically.

1. From the apps list, select Settings > Device > System Updates > Update PRL.

2. Follow the onscreen instructions.

ThephonewilldownloadandinstallthePRLupdateandyouwillseeaconfirmationwhen

complete.

GettingStarted Basic Operations

22

YOUR PHONE'S HOME SCREEN

The following topics describe how to use your phone’s home screen and understand the status bar.

HOME SCREEN BASICS

The home screen is the starting point for your phone’s applications, functions, and menus.

Home Screen Layout

Below is your home screen’s layout.

Item		Description
Status bar/Status	The status bar displays icons to notify you of your phone’s status (on the
area	right side) and notifications (on the left side).
	The status area of the status bar (on the right) displays phone and
	service status information such as signal strength, battery status, Wi-Fi
	and data connectivity, ringer status, and time.
Notices	Press the Left soft key to view numerical notifications (missed call,
	new mail, new message,etc.
Apps list	Press the Center soft key	to enter the apps list.
Speed Dial	Press the Right soft key	to enter speed dial.

Tip: Press the End/power key to return to the main home screen.

STATUS BAR

The status bar at the top of the home screen provides phone and service status information on the right side and notification alerts on the left.

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Main Status Icons

Icon

Status

Bluetooth® active

Wi-Fi® active

Vibrate

Network (full signal)

Network (roaming)

4G LTE data service

3G data service

Airplane mode

Alarm set

Battery (charging)

Battery (full charge)

Notification Icons

Icon	Notification

General numerical notifications (missed call, new mail, new message, etc.)

CHANGE THE HOME SCREEN WALLPAPER

Select and assign your phone’s background wallpaper.

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