IBM R30 User Manual 2

0 (0)

ThinkPad® R30 Series

Service and Troubleshooting Guide

ThinkPad® R30 Series

Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the general information under Appendix A, “Important safety instructions” on page 47, Appendix B, “Warranty Information” on page 51, Appendix C, “Notices” on page 65, and Appendix D, “Wireless Regulatory Information” on page 75.

DANGER

vTo avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet.

vDo not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

vTo reduce the risk of electric shock, do not use your computer in or near water.

vTo avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm.

vStore packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.

vThe battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills.

vTo reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.

vThe fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.

vDo not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure.

vAvoid direct eye exposure with the laser beam contained in some drives.

First Edition (November 2001)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Important Notice for Users

The FCC RF Safety Requirement

vWhen you use a Bluetooth option or wireless PCMCIA card in your ThinkPad R31 computer, please make sure of the following:

1.Visit the IBM site at www.ibm.com/pc/qtechinfo/MIGR-39377.html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature.

2.When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off.

3.Users are requrested to follow the RF Safety instructions on wireless option devices that are included in the RF option device’s user’s manual.

See Appendix D, “Wireless Regulatory Information” on page 75 for more details.

iii

iv ThinkPad® R30 Series Service and Troubleshooting Guide

Finding information with Access ThinkPad

Learn about the many features of your ThinkPad computer. ThinkPad Features provides a visual display of your computer and components.

Once you are familiar with the hardware features of your system use the Tools and Tips category to get the most out of those features like Wireless Networking, Maximizing your battery life, etc... Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer.

Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help.

You can view information about your system such as model number in System Details and change the look of your application through Personalize.

Whenever you have a question about your computer, or wish to view IBM® Web sites, simply press the ThinkPad button to open Access ThinkPad.

Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support.

Access ThinkPad includes a comprehensive, on-board help and information center for your computer and includes information such as installing additional memory. It travels with you, eliminating the need to carry reference manuals.

Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown. This opens another window, where you can view hundreds of help topics by browsing the table of contents, using the index, or performing a search.

View help topics to learn how to:

vInstall additional memory

vUse your computer hardware features

vConnect to the internet or a local network

vSet up a projector for your presentation

vUse passwords and other security features

vInstall, remove and recover software

vUpgrade your system

vExtend the life of your battery

vTroubleshoot problems

vContact IBM for service and support

vPerform many other tasks

vi ThinkPad® R30 Series Service and Troubleshooting Guide

Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as installing additional memory, replacing your battery, or inserting a PC Card. Use the controls shown to play, pause, and rewind the video clip.

Finding information with Access ThinkPad vii

viii ThinkPad® R30 Series Service and Troubleshooting Guide

Important Notice for Users. . . . . . . iii

The FCC RF Safety Requirement . . . . . iii

Finding information with Access ThinkPad v

Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . . 1

Your ThinkPad at a glance . . . . . .	.	2
Features . . . . . . . . . . . . . . 3
Specifications . . . . . . . . . . .	.	5
Caring for your ThinkPad computer . . .	. 7
Chapter 2. Solving computer problems .	. 11
Diagnosing problems . . . . . . . .	.	12
Troubleshooting . . . . . . . . . . . 13
Error codes or messages . . . . . .	.	13
Errors without codes or messages . . . . 17
A password problem . . . . . . .	. 19
A power switch problem . . . . . .	. 19
Keyboard problems . . . . . . .	.	19
TrackPoint problems . . . . . . .	.	21
Infrared port problems . . . . . .	.	22
Standby or hibernation problems . . .	. 23
Computer screen problems . . . . .	. 25
An external monitor problem . . . .	. 27
A television problem . . . . . . .	.	27
Battery problems . . . . . . . .	.	27
Hard disk drive problems . . . . .	. 28
CD-ROM, DVD-ROM, CD-RW,
DVD/CD-RW drive problems . . . .	. 28
Software problems . . . . . . . .	.	30
Other problems . . . . . . . . .	.	31
Starting BIOS Setup Utility . . . . . .	.	32
Recover pre-installed software . . . . .	.	33

Installing a new operating system and device drivers . . . . . . . . . . . . . . 34

Backing up your system . . .	.	.	.	.	.	35
Backing up your registry . .	.	.	.	.	.	35
Backing up data. . . . .	.	.	.	.	.	36
Replacing the hard disk drive .	.	.	.	.	.	37
Replacing the battery . . . .	.	.	.	.	.	39

Chapter 3. Getting help and service from

IBM. . . . . . . . . . . . . . . 41

Getting help and service . . . . . . .	.	42
Getting help on the Web . . . . . . .	.	42
Getting help by fax . . . . . . . .	.	43
Calling IBM . . . . . . . . . . .	.	43
Getting help around the world . . . . .	. 45
Appendix A. Important safety instructions		47
Modem safety information . . . . . .	. 49
Laser compliance statement . . . . . .	.	49
Appendix B. Warranty Information . . .	. 51
Warranty Period . . . . . . . . .	.	51
Warranty service and support . . . . .	. 51
Before you call for service . . . . .	.	52
Calling for service . . . . . . . .	.	52
IBM Statement of Limited Warranty
Z125-4753-06 8/2000 . . . . . . . .	.	53
Part 1 - General Terms . . . . . .	.	53
Part 2 - Country-unique Terms . . . .	. 56
Appendix C. Notices. . . . . . . .	.	65
Processing date data . . . . . . . .	.	65

References to the Web site addresses . . . . 66

Electronic emission notices . . . . . .	.	66
Federal Communications Commission
(FCC) Statement . . . . . . . .	.	66
Industry Canada Class B Emission
Compliance Statement . . . . . .	.	67
Avis de conformité à la réglementation
d’Industrie Canada. . . . . . . .	.	67
European Community Directive
Conformance Statement . . . . . .	.	67
Telecommunication notices . . . . . .	.	67
Federal Communications Commission
(FCC) and Telephone Company
Requirements (Part 68 of the FCC Rules)	.	67
Fax Branding . . . . . . . . .	.	68
Industry Canada requirements . . . . .	. 69
Notice . . . . . . . . . . . .	.	69

Caution . . . . . . . . . . . . 69 Avis. . . . . . . . . . . . . . 69

Avertissement . . . . . . . . . . 70

Notice for Australia . . .	.	.	. . .	.	70
Notice for New Zealand . .	.	.	. . .	.	71

Notice for European Union countries. . . . 73

Wireless Interoperability . . . . . . .	.	74	Interference Statement . . .	.	.	.	.	76
Usage environment and your Health . . .	. 74		Canada – Industry Canada (IC)	.	.	.	. 76
			Europe – CE Declaration of Conformity . . 76
Appendix D. Wireless Regulatory			Singapore . . . . . . . .	.	.	.	.	79
Information . . . . . . . . . . .	.	75	Trademarks . . . . . . . .	.	.	.	.	79
USA - Federal Communications Commission			Index . . . . . . . . . .	.	.	.	.	81
(FCC) . . . . . . . . . . . . .	.	75	Index . . . . . . . . . .	.	.	.	.	81
The FCC RF Safety Requirement . . .	. 75

x ThinkPad® R30 Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance	. . . .	.	.	.	2	Specifications . . . . . . . . .	.	.	.	5
Features . . . . . . .	. . . .	.	.	.	3	Caring for your ThinkPad computer .	.	.	.	7

Your ThinkPad at a glance

Front view

System-status indicators

TrackPoint

Computer display

Ultrabay Plus

Rear view

Power jack

Monitor connector

Modem connector

Ethernet connector

USB connector

2 ThinkPad® R30 Series Service and Troubleshooting Guide

Features

Processor

vIntel® Mobile Pentium® III processor with Intel® SpeedStep™ technology or Intel® Mobile Celeron™ processor with on-die Level 2 cache

Memory

vTwo slots (for base memory and memory upgrades)

vBase: 128 MB

vMaximum: 1 GB

Note: The system allocates a portion of base memory for video.

Storage device

v 2.5-inch hard disk drive: Up to 40 GB, depending on the model

Display

The color display uses TFT technology:

vSize: 13.3 or 14.1 inch, depending on the model

vResolution:

–LCD: 1024-by-768

–External monitor: Up to 1600-by-1200

vBrightness control (Fn key function)

Keyboard

v87-key, 88-key, or 92-key

vTrackPoint®

vFn key function

vThinkPad button

vVolume control buttons

vThinkLight™

Chapter 1. Overview of your new ThinkPad computer 3

Features

External diskette drive — available on selected models

To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards:

v1-MB, 3.5-inch, unformatted diskette:

–ANSI (American National Standards Institute) X3.137

–ISO (International Standards Organization) 8860

–ECMA (European Computer Manufacturers Association) 100

v2-MB, 3.5-inch, unformatted diskette:

–ANSI X3.171

–ISO 9529

–ECMA 125

External interface

vParallel connector (IEEE 1284A)

vExternal-monitor connector

vPC Card slot (one Type I, Type II, or Type III PC Card)

vHeadphone jack

vMicrophone jack

vVideo-out connector (S-video)

vUniversal Serial Bus (USB) connectors (two)

vInfrared port

vRJ11 telephone connector

vRJ45 Ethernet connector

v802.11b wireless LAN antenna (on some models)

vIEEE 1394 connector (on some models)

vUltrabay™ Plus

vExpansion connector

4 ThinkPad® R30 Series Service and Troubleshooting Guide

Specifications

Size

v13.3 or 14.1 inch display model:

–Width: 313 mm (12.3 in.)

–Depth: 254 mm (10 in.)

–Height: 36 mm (1.42 in.)

Environment

vMaximum altitude without pressurization: 3048 m (10,000 ft)

vTemperature

–At altitudes up to 2438 m (8000 ft)

-Operating with no diskette: 5° to 35°C (41° to 95°F)

-Operating with a diskette: 10° to 35°C (50° to 95°F)

-Not operating: 5° to 43°C (41° to 110°F)

–At altitudes above 2438 m (8000 ft)

-Maximum operating temperature, 31.3°C (88° F)

Note: When you charge the battery pack, its temperature must be at least 10°C (50°F).

vRelative humidity:

–Operating with no diskette in the drive: 8% to 95%

–Operating with a diskette in the drive: 8% to 80%

Heat output

v Approximately 65 Kcal per hour

Chapter 1. Overview of your new ThinkPad computer 5

Specifications

Electrical (ac adapter)

v72 W

vSin-wave input at 50 to 60 Hz

vInput rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery

vLithium Ion

–Nominal voltage: 10.8 V dc

–Capacity: 4.0 AH

vNickel Metal Hydride

–Nominal voltage: 9.6 V dc

–Capacity: 4.5 AH

6 ThinkPad® R30 Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense when handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

vPlace liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock).

vStore packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.

vKeep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13cm/5 in).

vAvoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F).

Be gentle with your computer

vAvoid placing any objects (including paper) between the display and the keyboard or under the keyboard.

vDo not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

vYour computer display is designed to be opened and used at about 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

Carry your computer properly

vBefore moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables.

vBe sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss.

vWhen picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display.

Chapter 1. Overview of your new ThinkPad computer 7

Caring for your ThinkPad computer

vUse a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

vIf your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.

vDo not touch the surface of a CD or DVD, or the lens on the CD or DVD tray.

vWait until you hear the CD or DVD click into the center pivot of the CD or DVD drive before closing the CD or DVD tray.

vIf your computer comes with a CD-RW or DVD/CD-RW drive, make sure your computer is protected from vibration when writing CDs. Vibration may result in errors or damaged CDs. Even typing on the computer will cause vibration.

vDo not get fingerprints, dust, or smudges on the recording/reading side of the CD-R or CD-RW disc. Do not use it for recording even if you cleaned it with disc cleaning liquid and cloth. The disc can be used for reading if you clean it.

vWhen installing your hard disk, CD or DVD drive, or installing an external diskette drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access ThinkPad, your on-board help system, for information on replacing your hard disk drive (open Access ThinkPad by pressing the ThinkPad button).

Take care in setting passwords

vRemember your passwords. If you forget your power-on password, you have to take your computer to an IBM reseller or marketing representative to have the password canceled.

Attention: If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Attention: You might want to note your password and keep it in a safe place. If you forget your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Other important tips

vYour computer modem may use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a

8 ThinkPad® R30 Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

vYour computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors (press the ThinkPad button to open Access ThinkPad).

vRegister your ThinkPad products with IBM (refer to the Web page: www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

vOnly an authorized IBM ThinkPad repair technician should disassemble and repair your computer.

vDo not modify or tape the latches to keep the display open or closed.

vTake care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug.

vTurn off your computer if you are replacing a device in a device bay.

vIf you exchange drives in your computer, reinstall the plastic bezel faces (if supplied).

vStore your external and removable hard disk, diskette, CD and DVD drives in the appropriate containers or packaging when they are not being used.

Cleaning your computer

Occasionally clean your computer as follows:

vUse a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer.

vAvoid spraying cleaner directly on the display or the keyboard.

vGently wipe the display with a dry, soft cloth.

Chapter 1. Overview of your new ThinkPad computer 9

Caring for your ThinkPad computer

10 ThinkPad® R30 Series Service and Troubleshooting Guide

Chapter 2. Solving computer problems

Diagnosing problems . . . . . .	.	.	.	12	Hard disk drive problems . . . . .	.	28
Troubleshooting . . . . . . . . . . . 13					CD-ROM, DVD-ROM, CD-RW,
Error codes or messages . . . .	.	.	. 13		DVD/CD-RW drive problems . . . .	. 28
Errors without codes or messages .	.	.	.	17	Software problems . . . . . . . .	.	30
A password problem . . . . .	.	.	.	19	Other problems . . . . . . . . .	.	31
A power switch problem . . . .	.	.	.	19	Starting BIOS Setup Utility . . . . . .	.	32
Keyboard problems . . . . .	.	.	.	19	Recover pre-installed software . . . . .	.	33
TrackPoint problems . . . . .	.	.	. 21		Installing a new operating system and device
Infrared port problems . . . .	.	.	.	22	drivers . . . . . . . . . . . . . . 34
Standby or hibernation problems .	.	.	. 23		Backing up your system . . . . . . .	. 35
Computer screen problems . . .	.	.	. 25		Backing up your registry . . . . . .	. 35
An external monitor problem . .	.	.	.	27	Backing up data. . . . . . . . .	.	36
A television problem . . . . .	.	.	.	27	Replacing the hard disk drive . . . . .	.	37
Battery problems . . . . . .	.	.	.	27	Replacing the battery . . . . . . . .	.	39

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor® for Windows®. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the cursor to Programs and then to PC-Doctor for Windows.

3.Click PC-Doctor for Windows.

4.Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests.

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

12 ThinkPad® R30 Series Service and Troubleshooting Guide

Solving computer problems

Troubleshooting

If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system.

Error codes or messages

Note:

1.In the descriptions below, x can represent any character.

2.The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message: 0175: Bad CRC1, stop POST task

Solution: The EEPROM checksum is not correct (block #6). Have the computer serviced.

Message: 0187: EAIA data access error

Solution: The access to EEPROM is failed. Have the computer serviced.

Message: 0188: Invalid RFID serialization information area or bad CRC2.

Solution: The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

Message: 0189: Invalid RFID configuration information area

Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replace, and the UUID needs to be reinstalled. Have the computer serviced.

Message: 0190: Critical low-battery error

Solution: The computer turned off, because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.

Message: 0193: RF antenna has been removed

Solution: The RFID antenna that you installed has been removed. Enter the supervisor password to return your computer to the normal operation.

Chapter 2. Solving computer problems 13

Solving computer problems

Message: 0194: The computer is carried through the security gate

Solution: The computer has been carried through the security portal gate. Enter the supervisor password to return your computer to the normal operation.

Message: 0200: Hard disk error

Solution: The hard disk is not working. Make sure the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

Message: 021x: Keyboard error

Solution: Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

vIf an external keyboard is connected, do the following:

–Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it was, have the external keyboard serviced.

–Make sure that the external keyboard is connected to the correct connector.

vTest the computer by using PC-Doctor.

–If the computer stops during the test, have the computer serviced.

Message: 0230: Shadow RAM error

Solution: The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

Message: 0231: System RAM error

Solution: The system RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

Message: 0232: Extended RAM error

14 ThinkPad® R30 Series Service and Troubleshooting Guide

Solving computer problems

Solution: The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

Message: 0250: System battery error

Solution: The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is tuned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

Message: 0251: System CMOS checksum bad

Solution: The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Message: 0260: System timer error

Solution: Have the computer serviced.

Message: 0280: Previous boot incomplete

Solution: Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.

If you still see the same error code, have the computer serviced.

Message: 02D0: System cache error

Solution: The cache is disabled. Have the computer serviced.

Message: 02F4: EISA CMOS not writable

Solution: Have the computer serviced.

Message: 02F5: DMA test failed

Solution: Have the computer serviced.

Message: 02F6: Software NMI failed

Chapter 2. Solving computer problems 15

Solving computer problems

Solution: Have the computer serviced.

Message: 02F7: Fail-safe timer NMI failed

Solution: Have the computer serviced.

Message: The power-on or supervisor password prompt

Solution: If the power-on password prompt appears when you turn on your computer, a power-on password is set. If the supervisor password prompt appears when you press F1 to access the IBM BIOS Setup Utility, the supervisor password is set. Type the correct password and press Enter to use the computer (see the onboard help, Access ThinkPad). If you still have a problem, have the computer serviced.

Message: The hard disk password prompt

Solution: If the hard disk password prompt appears, a hard disk password is set.

Type the correct password and press Enter to use the computer (see the onboard help, Access ThinkPad).

If you still have a problem, have the computer serviced.

16 ThinkPad® R30 Series Service and Troubleshooting Guide

Solving computer problems

Message: Hibernation error

Solution: The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

vRestore the system configuration to what it was before your computer entered hibernation mode.

vIf the memory size has been changed, re-create the hibernation file.

Message: Operating system not found.

Solution: Verify the following:

vThe hard disk drive is correctly installed.

vA startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence using BIOS Setup Utility.

Message: Fan error

Solution: Cooling fan has failed. Have the computer serviced.

Errors without codes or messages

Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again and listen. If you are using an external monitor, refer to External monitor problems.

Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press

Enter.

If the power-on password prompt does not appear, the brightness control might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.

If the screen still remains blank, make sure that:

vThe battery is installed correctly.

vThe ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet.

vThe computer power is on. (Turn on the power switch again for confirmation.)

Chapter 2. Solving computer problems 17

+ 67 hidden pages

IBM R30 User Manual 2

Important Notice for Users

The FCC RF Safety Requirement

Finding information with Access ThinkPad

Contents

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance

Features

Specifications

Caring for your ThinkPad computer

Chapter 2. Solving computer problems

Diagnosing problems

Troubleshooting

Error codes or messages

Errors without codes or messages