Welch Allyn SureTemp Plus User Manual

Calibration/verification module notes

A Welch Allyn authorized service center must perform individual module calibration and verification activities. NOTE: The tests are product specific.

Welch Allyn service test equipment and training is available. Contact Welch Allyn Customer Service for information.

SureTemp Plus error codes

To find the SureTemp Plus error code:

1.Go to the tab of the device you are working on and select the SureTemp Plus module.

2.Select the View log button in the user information section of the page. A .txt document opens with the last 10 SureTemp Plus error codes. The last listed error code is the latest error code.

The module provides these errors in a CErrEStd object. For a unique error code, merge the identified species value with the error code. If the status indicates a fault condition, the module suggests recovery attempts, which may include the host initializing a reset.

The errors are grouped into the following origins:

•Probe

•Module

•Ambient

•Power

•Patient

Errors are also classified as the following alert types:

•Host controller

•Equipment

•User

Speci	Code	Definition / Description	Origin/Alert	Traditional	Traditio Details	Host
es			type	code map	nal code	controller
				(ST+ OEM)	map	action
					(ST+
					HH)
0	0	No error - used for ACK	Module/ Host	Internal error	None	None
		messages in response to	controller alert
		commands.
1	5	WACP message CRC	Module/ Host	Internal error	None	None
		mismatch.	controller alert
2	1	This message is not	Module/ Host	Internal error	None	None
		implemented by the	controller alert
		module.
2	2	This message is not	Module/ Host	Internal error	None	None
		supported by the	controller alert
		module.
2	3	The module has run out	Module/ Host	Internal error	None	None
		of memory.	controller alert
2	5	The parameter provided	Module/ Host	Internal error	None	None
		is invalid for the	controller alert
		specified message.
2	6	The parameter provided	Module/ Host	Internal error	None	None
		is outside of the	controller alert
		allowable range for the
		specified message.

Speci	Code	Definition / Description	Origin/Alert	Traditional	Traditio	Details	Host
es			type	code map	nal code		controller
				(ST+ OEM)	map		action
					(ST+
					HH)
2	7	The message requires an	Module/ Host	Internal error		None	None
		object, but did not	controller alert
		contain one.
2	8	The object provided	Module/ Host	Internal error		None	None
		with the message could	controller alert
		not be deserialized.
2	9	The object could not be	Module/ Host	Internal error		None	None
		serialized.	controller alert
2	10	The message is	Module/ Host	Internal error		None	None
		performing a request/	controller alert
		action when the module
		state prohibits the
		request/action.
2	11	The requested item is	Module/ Host	Internal error		None	None
		not currently available	controller alert
		due to the module state.
5	3	The factory settings, and	Module/ Host			Internal	Indicate
		calibration information	controller alert			malfunction.	module
		is corrupt.				Contact Welch	error
						Allyn
						Technical
						Service.
5	4	The user settings are	Module/ Host			Internal	Indicate
		corrupt.	controller alert			malfunction.	module
						Contact Welch	error
						Allyn
						Technical
						Service.
5	9	The calibration is not	Module/ Host	62	E4.8	Internal	Indicate
		set.	controller alert			malfunction.	module
						Contact Welch	error
						Allyn
						Technical
						Service.
5	12	The error log is corrupt.	Module/ Host			Internal	Indicate
			controller alert			malfunction.	module
						Contact Welch	error
						Allyn
						Technical
						Service.
5	22	A hardware malfunction	Module/ Host			Internal	Indicate
		has been detected.	controller alert			malfunction.	module
						Contact Welch	error
						Allyn

Speci	Code	Definition / Description	Origin/Alert	Traditional	Traditio	Details	Host
es			type	code map	nal code		controller
				(ST+ OEM)	map		action
					(ST+
					HH)
						Technical
						Service.
5	24 The module’s power rail		Power/	27		Internal	Indicate
		is too low.	Equipment alert			malfunction.	module
						Contact Welch	error
						Allyn
						Technical
						Service.
5	25 The module’s power rail		Power/	28		Internal	Indicate
		is too low.	Equipment alert			malfunction.	module
						Contact Welch	error
						Allyn
						Technical
						Service.
5	26	The reference voltage	Module/ Host	61	E4.2	Internal	Indicate
		circuit was detected to	controller alert			malfunction.	module
		be under voltage or				Contact Welch	error
		unstable.				Allyn
						Technical
						Service.
8	1	Measurement is below	Ambient/ User	45	E0.2	Verify	Clear
		allowable temperature	Alert			conditions at
		values and beyond the				26.67° C (80°
		low ambient and/or				F) and 10°C
		patient limits.				(50° F),
						respectively.
						If conditions
						are valid and
						the problem
						persists,
						replace the
						probe. If
						problem
						persists,
						replace
						module.

8	2	Measurement above
		allowable temperature
		values and beyond the
		high ambient and/or

patient limits.

Ambient/ User	46	E0.2	Patient or	Clear
Alert			environmental

temperature conditions may be too high. Verify conditions at 43.33° C (110° F) and 40° C (104°