Our goods come with g uarantees t hat cannot be excluded under the Australian Consumer L aw. You are
entitled t o a r eplacement or r efund f or a m ajor f ailure a nd f or c ompensation f or a ny ot her r easonably
fo r es eeable loss or damag e. You ar e als o en t itled to have t he goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Warranty Terms & Conditions
1. TEAC warrants t hat this product is free from defects in material and wor kmanship under normal domestic use with
reasonable care and skill. Maintenanc e and cleaning ( i.e. laser h ead) is not c overed by this warranty. T he T EAC
warranty only applies to TEAC pr oducts purchased, used and serviced in Australia.
2. The benefits to t he consumer given by t his W arranty are in addition to other rights and r emedies of the consumer
under a law in relation t o goods or services to which the warranty relat es, being the Australian Consumer Law.
3. Refund or replacement via your retailer is available for a period of 14 days aft er purchase for goods that have been
inspect ed and determined to have a major failure. Refund and exchange is not applicable for change of mind.
4. Subject to the t erms herein, this w arr anty effectively c overs the equipment as s pecif ied i n t he W arranty Periods
Table below from the date of purchase.
5.
This servic e will only be provided as part of this warranty if all the f ollowing conditions are met;
In Home S ervic e/Pick up* Service
a) The product is indicated in the Warranty Period T able.
b) The product is within the warrant y period.
c) The product is located within the normal service area of the local TEAC Authorised Service Centr e.
If TEAC determines that the pr oduct is not repai rable on site, TEAC c an c omplete the repair by taking the product to
a TEAC Authorised Service C entre.
Where In-Home service/Pick up* is not available, the purch aser is required to s end the product t o the nearest TEAC
Authorised Service Centre for repair. In this event, pr oof of purchase is requ ired to support a warranty claim. After
the repair, the product will be available for collection by or return to the purchaser at a fee up on request. TEAC inhome service can be made available at a f ee upon request.
Car ry-in Service
6. A 12-month replacement warranty is applic able to all Access ories such as Remote, Power Adaptors and Cables.
7. TEAC will ensur e to the best of its abilities that all required parts are made available for any required service/repair.
8. TEAC Australia Pty Ltd and i ts Authorised Servic e C entres will u se t heir best endeavours t o c omplete p r oduct
repairs w ithin a reasonable p eriod b ased on available resourc es an d w orkload du ring t he time w hen servic e is
requested and perf ormed.
9. Refurbis hed parts may be used t o r epair the product. I n the c ase of a replacement, the product may be replaced,
with a refurbished unit of the same type or , i f on e is unavail able, a similar refurbish ed mod el with equ al or b etter
features & specific ations.
10. Please be advised that if the product pr esent ed for repair is c apable of ret aining user-generated data, the data may
be l ost during s ervicing. C ustomers are s trongly enc ouraged to back up all important information/data before
sending t he product in for s ervic e/repair.
11. Service will be provided only durin g normal business hours and under safety conditions and circumstances. TEAC
and its authoris ed ser vice agents can refus e any repair if safety, in relation to OH&S, becomes a concern to its staff
or authorised service agents’ pers onnel.
12. The warranty is void and warranty claims may be refus ed, subject t o the Australian Consumer Law, if:
a) The product was not transported, installed, operated or maint ained according to manufactur er instruction, or
b) The product was abus ed, damaged, tampered, altered or repaired by any unauthoris ed persons, or
c) Product f ailure is du e t o a ccidents dur ing us e, installation o r transit, p ower surg es , u se of def ec tive o r
incompat ible external devices, exposure to abnormal conditions such as excessive temperatures or humidity, or
entry of liquids, obj ects or creatures into the product.
13. No one is authoris ed to assu me any liabilit y on behalf of TEAC or impose any obligation on it, in con nection with the
sale of any equipment other than as stated in this warranty and outlined above.
14. TEAC reserves the r ight to i nspect an d v erify w hether the pr oduct is ex h ibiting a m ajor failure as claimed by
customers/retailers.
15. LCD dead pixel polic y, please cont act TEAC Customer Supp ort Hotline on 1300 553 315 for assistance.