NEC supervisor User Guide

92600ACDS03

ACD Supervisor

User Guide

Handling Your Calls

ACD Group Options . . .

If designated as either an ACD Group Supervisor or ACD System
Supervisor, by logging in you have the ability to:

●

Take the ACD Group(s) out of service

●

Check the log out status of each agent after the group(s) taken down

●

Change your ACD Group assignment

●

Restore the ACD Group(s) to service

Log In or Out of Your ACD Group

To log on as the ACD

System or Group

Supervisor:

To log off as the ACD

System or Group

Supervisor:

●

System programming will determine if you
are a system or group supervisor.

●

You only have Supervisor capability while
logged on.

1. + .

OR

1. + (ACD Log On/Off).

●

System programming will determine if you
are a system or group supervisor.

●

This ends your Supervisor capabilities.

1. + .

OR

1. + (ACD Log On/Off).

2. Dial to log out.

●

Dial 0 instead to cancel the log out.

Handling Your Calls (cont’d)

Change ACD Group Assignment

To change your ACD

Group Assignment:

1. Log out of your ACD Group.

2. Press the idle .

3. Dial .

4. Dial the number of the ACD Group into

which you want to log.

5. Log into the new ACD Group.

Placing ACD Groups In or Out of Service

Taking ACD Groups

out of service:

●

System Supervisors: This procedure takes
all ACD Groups out of service. Group
Supervisors: This procedure takes your
ACD Group out of service.
System programming will determine if you
are a system or group supervisor.

1. (Out of Service).

2. to take the ACD Group(s) out of
service.

●

While you are logged out, calls no
longer ring into the ACD Group(s).

●

Your display shows: G:n END OF
WORK! TERMINAL LOG OUT...

indicating that all agents have not yet
logged out of the group.

●

Dial 0 instead to cancel the log out.