The Chamberlain Group, Inc. 845 Larch Avenue
Elmhurst, Illinois 60126-1196
www.liftmaster.com
®
GARAGE DOOR OPENER
For Residential Use |
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Install On Sectional Doors With |
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Torsion Assemblies Only |
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Page 1 |
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Owner’s Manual
■Please read this manual and the enclosed safety materials carefully!
■Fasten the manual near the garage door after installation.
■The door WILL NOT CLOSE unless The Protector System® and cable tension monitor are connected and properly aligned.
■Periodic checks of the opener are required to ensure safe operation.
■The model number label is located behind the hinged door of your opener.
Introduction |
2-5 |
Safety symbol review and signal word review . . . . . . . .2 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Preparing your garage door . . . . . . . . . . . . . . . . . . . . . .4 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Carton inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Hardware inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Assembly |
6 |
Attach the collar to the motor unit . . . . . . . . . . . . . . . . . .6 Attach mounting bracket to the motor unit . . . . . . . . . . .6
Installation |
7-16 |
Installation safety instructions . . . . . . . . . . . . . . . . . . . . .7 Position the opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Attach the emergency release rope and handle . . . . . . .8 Install the power door lock . . . . . . . . . . . . . . . . . . . . . . .8 Attach the cable tension monitor (Required) . . . . . . . . . .9 Install the control console . . . . . . . . . . . . . . . . . . . . . . .10 Install remote light . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . .12 Mount the battery backup unit (BBU) (not provided) . .13 Install The Protector System® . . . . . . . . . . . . . . . . . .14-16
Adjustment |
17-20 |
Program the travel limits . . . . . . . . . . . . . . . . . . . . . . . .17 Setting the force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Test the safety reversal system . . . . . . . . . . . . . . . . . . .19 Test The Protector System® . . . . . . . . . . . . . . . . . . . . . .19 Test cable tension monitor . . . . . . . . . . . . . . . . . . . . . .20 Test power door lock . . . . . . . . . . . . . . . . . . . . . . . . . . .20 To open door manually . . . . . . . . . . . . . . . . . . . . . . . . .20
Operation |
21-27 |
Operation safety instructions . . . . . . . . . . . . . . . . . . . . .21 Using your garage door opener . . . . . . . . . . . . . . . . . .21 Using the wall-mounted door control . . . . . . . . . . . . . .22 Using the remote control . . . . . . . . . . . . . . . . . . . . . . . .23 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 The remote control battery . . . . . . . . . . . . . . . . . . . . . .23 Care of your opener . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Having a problem? (Troubleshooting) . . . . . . . . . . .24-25 Smart Control Panel™ messages . . . . . . . . . . . . . . . . .26 Diagnostic Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Programming |
28-30 |
To add or reprogram a hand-held remote control . . . . .28 To erase all codes from motor unit memory . . . . . . . . .28 3-Button remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 To add, reprogram or change
a keyless entry PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Programming work light or additional work light . . . . . .30
Repair Parts |
31-32 |
Installation parts . . . . . . . . . . . . . . . . . . . . . . . . . |
. . . . .31 |
Motor unit assembly parts . . . . . . . . . . . . . . . . . . |
. . . . .32 |
Accessories |
33 |
Operator Notes |
34-35 |
Repair Parts and Service |
36 |
Warranty |
36 |
INTRODUCTION
Safety Symbol Review
and Signal Word Review
This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.
Mechanical
When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully.
Electrical
When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your garage door and/or the garage door opener if you do not comply with the cautionary statements that accompany it. Read them carefully.
2
Survey your garage area to see if any of the conditions below apply to your installation. Additional materials may be required. You may find it helpful to refer back to this page as you proceed with the installation of your opener.
Depending on your requirements, there are several installation steps which may call for materials or hardware not included in the carton.
This opener is compatible with:
•Doors that use a torsion bar, springs and a door no more than 14' (4.2 m) high.
•4"-6" (10 cm - 15 cm) drums, not to be used on tapered drums over 6" (15 cm).
•High lift and standard lift sectional doors up to 14' (4.2 m) high.
•Doors up to 18' (5.4 m) wide.
•Doors up to 180 sq. ft. (16.7 sq. m).
•1" (2.5 cm) torsion bar only.
•Review or inspect proposed installation area. Opener can be installed on left or right side of door. Select the side that meets the requirements listed below.
-Must have minimum of 2-1/2" (6.4 cm) between the garage wall and the center of the torsion bar.
-Must have minimum of 3" (7.6 cm) between the ceiling and the center of torsion bar.
-Must have minimum of 8" (20.3 cm) between the side garage wall (or obstruction) and the end of torsion bar.
•The torsion bar must extend at least 1" to 5" (2.5 cm to 12 cm) past the bearing plate.
•An electric outlet is required within 6' (1.8 m) of the installation area. If outlet does not exist, contact a qualified electrician.
•Depending upon garage construction, extension brackets or wood blocks may be needed to install safety reversing sensors.
•Alternate floor mounting of the safety reversing sensors will require hardware not provided.
•A model 475LM EverChargeTM Battery Backup System is strongly recommended if there is no access door to the garage, as this opener cannot be used in conjunction with an external emergency release mechanism.
•Any gap between the floor and the bottom of the door must not exceed 1/4" (6 mm). Otherwise the safety reversal system may not work properly.
NOTE: Inspect the torsion bar while the door is raised and lowered. It is important that there is no noticeable movement up and down or left and right. If this type of movement is not corrected, life of this opener will be greatly reduced.
Cable Tension |
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Monitor |
Remote Light |
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Motor unit |
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Torsion Spring |
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Drum |
Wall-mounted
Access Door Door Control
Power
Door Lock
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Safety |
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Reversing |
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Sensor |
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Safety |
Gap between floor |
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and bottom of door must not exceed 1/4" (6 mm). |
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Reversing Sensor |
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3
Before you begin:
•Disable locks.
•Remove any ropes connected to garage door.
•Complete the following test to make sure your garage door is balanced and is not sticking or binding:
1.Lift the door about halfway as shown. Release the door. If balanced, it should stay in place, supported entirely by its springs.
2.Raise and lower the door to see if there is any binding or sticking.
If your door binds, sticks or is out of balance, call a trained door systems technician.
3.Verify equal cable tension on each side of door. Cable tension should remain equal during the entire travel of the door.
To prevent possible SERIOUS INJURY or DEATH:
•ALWAYS call a trained door systems technician if garage door binds, sticks or is out of balance. An unbalanced garage door may not reverse when required.
•NEVER try to loosen, move or adjust garage door, door springs, cables, pulleys, brackets or their hardware, ALL of which are under EXTREME tension.
•Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door opener to avoid entanglement.
To prevent damage to garage door and opener:
•ALWAYS disable locks BEFORE installing and operating the opener.
•ONLY operate garage door opener at 120V, 60 Hz to avoid malfunction and damage.
Sectional Door
During assembly, installation and adjustment of the opener, instructions will call for hand tools as illustrated below.
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1 |
2 |
Drill |
Tape Measure |
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5/32", 3/16", 5/16" |
Pencil |
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and 3/4" Drill Bits |
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Stepladder |
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Screwdriver |
1/4", 5/16" & 3/8" Sockets |
and Wrench with 6" Extension
Pliers |
Wire Cutters |
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3/16" and 1/8" Hex Key Wrench
Claw Hammer
Adjustable End Wrench |
Needle Nose Pliers |
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Torque Meter (not shown)
4
Your garage door opener is packaged in one carton which contains the motor unit and the parts illustrated below. Note that accessories will depend on the model
purchased. If anything is missing, carefully check the packing material.
Remote Control
Visor Clip
LOCK
LIGHT
Smart Control Panel™
Power Door Lock
2-Conductor White &
White/Black Bell Wire
with Connector
Mounting Bracket
Cable Tension
Monitor with 2-Conductor
Green/White Bell Wires
Safety Sensor
Bracket (2)
SECURITY ®
3-Button Remote Control (1)
Model 373P (1)
Remote Light (Opener Light)
with Hardware Bag
2-Conductor Bell Wire
White & White/Red
Collar with Screws
Motor Unit
The Protector System®
(2) Safety Reversing Sensors
(1 Sending Eye and 1 Receiving Eye) with 2-Conductor White & White/Black Bell Wire attached
Safety Labels and Literature
INSTALLATION HARDWARE
Hex Screw #14-10x1-7/8" (4) Screw #6x-1-1/4" (2) Machine Screw #6x1" (2) Carriage Bolt 1/4"-20x1/2" (2) Wing Nut 1/4"-20 (2)
Pan Head Screw 1/4"-20x1/2" (2) Hex Head Screw #8x1" (2)
Self Tapping Screw #10-32 (2)
Drywall Anchor (2)
Drywall Anchor (Screw-In) (2)
Handle
Rope
Insulated Staples (30)
Lock Template
5
ASSEMBLY STEP 1
To avoid installation difficulties, do not run the garage door opener until instructed to do so.
•Loosen the collar screws.
•Attach collar to either the left or the right side of the motor unit. Ensure that the collar is seated all the way on motor shaft until stop is reached (Figure 1).
•Position the collar so that the screws are facing up (accessible when attached to the torsion bar).
•Tighten both sides of collar screws equally to secure collar to the motor unit (12-14 ft./lbs. of torque) (Figure 2).
NOTE: For most installations the screws should be facing up for easy access. Do not tighten set screws until indicated.
ASSEMBLY STEP 2
•Loosely attach slotted side of mounting bracket to the same side of the motor unit as the collar, using self-threading screws provided.
NOTE: Do not tighten until instructed. Illustrations shown are for left side installation.
HARDWARE SHOWN ACTUAL SIZE
Screw #10-32
To prevent possible SERIOUS INJURY or DEATH, the collar MUST be properly tightened. The door may not reverse correctly or limits may be lost due to collar slip.
Collar Screw
Figure 1
Set Screw
Collar Screw
Figure 2
RIGHT |
WRONG |
Socket Wrench
6
IMPORTANT INSTALLATION INSTRUCTIONS
WARNING
To reduce the risk of SEVERE INJURY or DEATH:
1.READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS.
2.Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may not reverse when required and could result in SEVERE INJURY or DEATH.
3.ALL repairs to cables, spring assemblies and other hardware MUST be made by a trained door systems technician BEFORE installing opener.
4.Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing opener to avoid entanglement.
5Mount emergency release handle no higher than 6 feet
(1.83 m) above floor.
6.NEVER connect garage door opener to power source until instructed to do so.
7.NEVER wear watches, rings or loose clothing while installing or servicing opener. They could be caught in garage door or opener mechanisms.
8.Install wall-mounted garage door control:
•within sight of the garage door.
•out of reach of children at minimum height of 5 feet (1.5 m).
•away from ALL moving parts of the door.
9.Place entrapment warning label on wall next to garage door control.
10.Place manual release/safety reverse test label in plain view on inside of garage door.
11.Upon completion of installation, test safety reversal system.
Door MUST reverse on contact with a 1-1/2" (3.8 cm) high object (or a 2x4 laid flat) on the floor.
INSTALLATION STEP 1
NOTE: For additional mounting options see accessories page.
1.Close the garage door completely.
2.Slide the opener with collar over the end of the torsion bar. Ensure that the collar does not touch the bearing plate. Check to make sure the mounting bracket is located on a solid surface such as wood, concrete or door/flag bracket. Snug collar screws to help assure proper alignment of operator. Mark the bracket holes. It may be necessary to cut the torsion bar if it is too long or damaged.
3.Loosen collar screws from torsion bar and remove the opener. Drill 3/16" pilot holes at the marked locations. Drill through steel plate if needed.
4.Reinstall the opener by sliding the collar over the torsion bar until pilot holes align with bracket. Securely tighten collar screws that attach to the torsion bar to 12-14 ft./lbs. of torque. Securely tighten both set screws firmly, without damaging the motor unit.
5.Fasten bracket securely with 14-10x1-7/8" screws. Tighten all mounting bracket hardware.
NOTE: The motor unit does not have to be flush to wall.
6.Use a staple to secure the antenna wire to prevent antenna from being entangled in a door roller.
HARDWARE SHOWN ACTUAL SIZE
To prevent possible SERIOUS INJURY or DEATH:
•Concrete anchors MUST be used if mounting bracket into masonry.
•NEVER try to loosen, move or adjust garage door, springs, cables, pulleys, brackets or their hardware, ALL of which are under EXTREME tension.
•ALWAYS call a trained door systems technician if garage door binds, sticks or is out of balance. An unbalanced garage door might not reverse when required.
•Operator MUST be mounted at a right angle to the torsion bar to avoid premature wear on the collar.
Motor unit
Torsion Bar
Staple
14-10x1-7/8" Hex Screw
7
INSTALLATION STEP 2
Attach the Emergency Release Rope
and Handle
•Thread one end of the rope through the hole in the top of the red handle so “NOTICE” reads right side up as shown. Secure with an overhand knot at least 1"
(2.5 cm) from the end of the rope to prevent slipping.
•Thread the other end of the rope through the loop in the emergency release cable.
•Adjust rope length so the handle is no higher than 6' (1.83 m) above the floor. Secure with an overhand knot.
NOTE: If it is necessary to cut the rope, heat seal the cut end with a match or lighter to prevent unraveling.
To prevent possible SERIOUS INJURY or DEATH from a falling garage door:
•If possible, use emergency release handle to disengage door ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly.
•NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.
Motor Unit |
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Emergency |
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Release Cable |
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Overhand |
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Knot |
Rope |
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Emergency |
N |
ICE |
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OT |
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Release Handle
Overhand
Knot
INSTALLATION STEP 3
The lock is used to prevent the garage door from being manually opened once the door is fully closed.
1.Select a door roller to mount the lock above. Check for clearance. If possible select a roller on the same side of the door as the motor unit. The second roller up from the bottom is ideal in most installations.
2.Ensure rail surface is clean and adhere lock template with bottom edge just above the highest point on the roller (Figure 1).
3.Drill holes as marked on the template.
4.Fasten power door lock to the outside of the garage door track with hardware provided.
5.Run bell wire up wall to motor unit. Use insulated staples to secure wire in several places.
6.Plug connector into the motor unit (Figure 2).
NOTE: Lock must be mounted within 10' of the power head.
HARDWARE SHOWN ACTUAL SIZE
Lock Screw |
Staples |
1/4-20 x 1/2" (2) |
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Figure 1
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TOP |
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DRILL 5/16" |
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DRILL 3/4" |
132A2505 |
DRILL 5/16" |
Garage
Door Track
Lock Template
TOP
Approx. 3" (7.6 cm)
Roller
Figure 2
8
INSTALLATION STEP 4
Attach the Cable Tension Monitor (Required)
This opener comes standard with the cable tension monitor. It is supplied as a device to monitor the cables for ANY slack that may occur and will reverse the door when excessive slack is detected, eliminating service calls.
The cable tension monitor MUST be connected and properly installed before the garage door opener will move in the down direction.
NOTE: The cable tension monitor is shipped for left side installation. It is preferred that the cable tension monitor be installed on the same side of the door as the opener.
If required, it can be mounted on the opposite side of door. Remove the snap-ring holding the roller in place and reassemble it on the opposite side of the cable tension monitor.
1.Position the cable tension monitor as shown
(Figures 1 and 2). The cable tension monitor should be located as close to the drum as possible.
NOTE: There must be no obstructions in the installation area that prevent the cable tension monitor or the cable itself from closing completely when slack is detected.
2.Make sure cable tension monitor is located over a wood support member.
NOTE: If the cable tension monitor can not be mounted into wood with the lag screws provided, it can be mounted into 1/2" or greater drywall using the wall anchors (2) and the #8 hex head screws (2) provided in the hardware bag.
3.Mark and drill 3/16" pilot holes for screws (pilot holes are not required for anchors).
4.Attach the cable tension monitor to the wall using the hardware provided. Make sure that the roller is on top of the cable.
5.Run bell wire to motor unit. Use insulated staples to secure wire in several places.
6.Connect bell wire to the green quick-connect terminals (polarity is not important) (Figure 3).
NOTE: Cable must have tension through entire travel. Make sure there is no slack in cable on opposite side of garage door during normal operation. If this condition exists, adjust cables as required.
HARDWARE SHOWN ACTUAL SIZE |
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#8 Hex Head Screw (2) |
Staples |
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Screw #6 (2) |
Wall Anchor (2) |
Figure 1 |
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Opener |
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Torsion Bar |
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Drum |
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Cable |
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2"-6" |
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(5 cm- |
Cable |
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15 cm) |
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Tension |
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Monitor |
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1/8"-1/4" |
Cable Tension |
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(3 mm-6 mm) |
Monitor Roller |
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With Door Closed |
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Preferred Orientation |
Figure 2
Wall
Drum
Cable
3/4" Min. (18 mm Min.)
Figure 3
WHT/GRN
Cable Tension
WHT/GRN Monitor
7/16" (11mm)
Strip wire 7/16" (11mm)
To insert or release wire, push in tab with screwdriver tip
9
INSTALLATION STEP 5
Locate door control within sight of door, at a minimum height of 5' (1.5 m) where small children cannot reach, away from moving parts of door and door hardware. If installing into drywall, drill 5/32" holes and use the anchors provided. For pre-wired installations (as in new home construction), it may be mounted to a single gang box (Figure 1).
NOTE: The functional temperature range of the door control is between -20°C (-4°F) and +50°C (+122°F). Scroll speed of display is slower at lower temperatures although the door control remains fully functional.
CAUTION: Continuous exposure of the door control to temperatures below -22°F (-30°C) may damage the LCD screen.
SPECIAL NOTE: Only one 398LM can be connected to each garage door opener. If additional wall controls are desired to operate the same garage door opener, it is recommended to use model 378LM wireless wall control as the secondary door control.
1.Strip 7/16" (11 mm) of insulation from one end of bell wire and connect to the two screw terminals on back of door control by color: white wire to the W (2) and white/red wire to the R (1) (Figure 2).
2.Remove push bar cover by gently prying at the lower/middle portion of the cover with a small flat-head screwdriver. Fasten with 6AB x 1-1/4" self-tapping screws (drywall installation) or 6-32 x 1" machine screws (into gang box) as follows:
•Install bottom screw, allowing 1/8" (3 mm) to protrude above wall surface.
•Position bottom of door control on screw head and slide down to secure. Adjust screw for snug fit.
•Drill and install top screw with care to avoid cracking plastic housing. Do NOT overtighten.
•Replace cover by inserting top tabs first and then snap cover in place.
3.(For standard installations ONLY) Run bell wire up wall and across ceiling to motor unit. Use insulated staples to secure wire in several places. Do NOT pierce wire with a staple, creating a short or open circuit.
4.Strip 7/16" (11 mm) of insulation from end of bell wire. Connect bell wire to the quick-connect terminals on the motor unit: white to white and white/red to red
(Figure 3).
NOTE: DO NOT connect the power and operate the opener at this time. The door will travel to the full open position but will not return to the close position until the sensor beams are connected and properly aligned. See page 14.
10
To prevent possible SERIOUS INJURY or DEATH from electrocution:
•Be sure power is not connected BEFORE installing door control.
•Connect ONLY to 24 VOLT low voltage wires.
To prevent possible SERIOUS INJURY or DEATH from a closing garage door:
•Install door control within sight of garage door, out of reach of children at a minimum height of 5 feet (1.5 m) and away from ALL moving parts of door.
•NEVER permit children to operate or play with door control push buttons or remote controls.
•Activate door ONLY when it can be seen clearly, is properly adjusted and there are no obstructions to door travel.
•ALWAYS keep garage door in sight until completely closed. NEVER permit anyone to cross path of closing garage door.
HARDWARE SHOWN ACTUAL SIZE
Screw 6ABx1-1/4" (standard installation)
Screw 6-32x1" (pre-wired)
REMOVE & REPLACE COVER
To Replace Insert
Top Tabs First
Push Bar Cover
LOCK |
LIGHT |
Figure 1
Insulated
Staples
Drywall Anchors
PRE-WIRED INSTALLATION
LOCK |
24 Volt Bell Wire |
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LIGHT |
2-Conductor |
Push Bar |
Bell Wire |
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Door |
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Control |
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Terminal |
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R |
W |
Screws |
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1 |
2 |
LO |
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CK |
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LO |
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CK |
(BACK VIEW) |
Button |
Light |
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Figure 2 |
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Button |
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Door Control
Connections
Figure 3
7/16" (11 mm)
Strip wire 7/16" (11 mm)
To insert or release wire, push in tab with
screwdriver tip
WHT/RED
WHT
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of SEVERE INJURY or DEATH:
1.This portable luminaire has a polarized plug (one blade is wider than the other) as a feature to reduce the risk of electric shock.
2.This plug will fit in a polarized outlet ONLY one way.
3.If the plug does not fit fully in the outlet, reverse the plug.
4.If it still does not fit, contact a qualified electrician.
5.NEVER use with an extension cord unless plug can be fully inserted.
6.Do not alter the plug.
7.Light is intended for ceiling mount and indoor applications ONLY.
INSTALLATION STEP 6
The remote light (opener light) is designed to plug directly into a standard 120V outlet.
1.Install the hinge and latch clips. Clips slide in between the metal plate and the plastic housing on each side of the light base (Figure 1).
2.Select an appropriate location on the ceiling to mount the light within 6' (1.8 m) of an electrical outlet so that the cord and light are away from moving parts.
3.Install the ceiling mount plate with the screws provided. Leave 1/8" (3.1 mm) of the thread exposed between the ceiling and the screw head (Figure 2).
NOTE: If installing remote light (opener light) on drywall and a ceiling joist can not be located, use wall anchors provided. No pilot hole is required for wall anchors.
4.Determine the length of power cord needed to reach the nearest outlet. Wind any excess cord around cord retainer on the top side of the light base.
5.Install the light base by pushing onto the screws and turning the base clockwise to lock the light in place.
6.Install two Type A19 incandescent or compact fluorescent bulbs. 100 watt maximum per bulb, 200 watts total.
7.Install the light lens by hooking one end of the lens over the hinge and pressing up on the other end to latch into place (Figure 3).
8.Plug in the light to outlet.
NOTE: Light will not operate until the unit is activated.
HARDWARE SHOWN ACTUAL SIZE
Light Clip Screw |
Screw #6x1" (2) |
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#4-20 X 7/16" (2) |
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To prevent possible OVERHEATING of the endpanel or light socket:
•DO NOT use short neck or specialty light bulbs.
•DO NOT use halogen bulbs. Use ONLY incandescent. To prevent damage to the opener:
•DO NOT use bulbs larger than 100W.
•ONLY use A19 size bulbs.
Figure 1 |
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Light Clip Screw |
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Latch Clip |
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Light |
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Base |
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Plastic |
Metal |
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Hinge Clip |
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Housing |
Light Clip |
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Plate |
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Screw |
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Figure 2 |
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Wall Anchors |
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Cord |
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Retainer |
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Scews
Figure 3
100 Watt (max)
Light
Lens
11