LG LM-Q720PS User Guide

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ENGLISH

USER GUIDE

LM-Q720PS

MFL71464901 (1.0)

www.lg.com

About this user guide

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

•Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices.

•Descriptions are based on the device default settings.

•Default apps on the device are subject to updates, and support for these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an LG Service Center. For user-installed apps, please contact the relevant service provider.

•Modifying the device’s operating system or installing software from unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG license agreement and void your warranty.

•Some content and illustrations may differ from your device, depending on the area, service provider, software version, or OS version, and are subject to change without prior notice.

•Software, audio, wallpaper, images, and other media supplied with your device are licensed for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

•Additional charges may incur for data services, such as messaging, uploading, downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

Instructional notices

WARNING: Situations that could cause injury to the user and third parties.

CAUTION: Situations that may cause minor injury or damage to the device.

NOTE: Notices or additional information.

About this user guide

Table of contents

Custom-designed

Features

6Using the Stylus Pen

7Camera features

10 Sound quality and effects

10 Google Assistant

12 Fingerprint recognition

15 Face Recognition

19 Multi-tasking feature

Basic Functions

22Product components and accessories

23Parts overview

27Turning the power on or off

28Installing the SIM card

31Inserting the memory card

32Removing the memory card

33Battery

35 Touch screen

38 Home screen

48 Screen lock

53Memory card encryption

54Taking screenshots

55Entering text

62 Content sharing

64 Do not disturb

Useful Apps

66Installing and uninstalling apps

67App trash

68App Shortcuts

69Phone

72	Messages
79	Camera
91	Gallery
97	Chrome
97	Google apps
99	QuickMemo+
102	Contacts
104	Clock

105Tasks

105Calculator

106Game Launcher

106Audio Recorder

107FM Radio

107File Manager

107Smart cleaning

108LG Mobile Switch

108LG SmartWorld

109Calendar

110Email

Settings

112 Settings

112 Network

123Sound

124Display

125General

Appendix

139LG Language Settings

139LG Bridge

140Phone software update

142Anti-Theft Guide

143Open Source Software Notice Information

143Regulatory information (FCC ID number, etc.)

144Trademarks

146 FAQ

For Your Safety

LIMITED WARRANTY STATEMENT

Table of contents

Custom-designed

Features

Using the Stylus Pen

You can create a memo using the stylus. With the Pen Pop feature, you can quickly access Memo apps when you pull the stylus pen out.

• : Hides/displays the Pen Pop options. Touch and hold the icon to delete or move it.

• : Opens the Pop Memo feature to allow you to write a memo.

• : Opens Coloring book. Select a desired drawing and color it using various coloring tools.

• : Opens Draw chat to allow you to draw and share with others. When you start drawing, it automatically records. Tap to save your drawing. Then, tap to share it. The drawing chat file will be saved as a GIF in Gallery.

• : Opens QuickMemo+. For further information, see QuickMemo+.

• : Add a shortcut to the app of your choice up to 5 apps. Touch and hold a shortcut app to edit the shortcuts and rearrange them.

Custom-designed Features

Camera features

Wide-angle camera

You can take photos or record videos with a wider range than your actual field of vision by using the wide-angle on the front camera.

Tap , switch to the front camera, then tap/to switch between the standard and wide-angle.

• See Starting the camera for details.

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Portrait

You can take a sharp portrait by applying the camera lens blur effect.

1Tap , switch to the front camera, then tap Portrait.

2When Portrait is available appears on the screen, tap to take a photo.

•To adjust blur strength, drag the slide bar up, down, left or right (depending on the orientation of the phone).

• This feature is not available if the surroundings are too dark.

•After applying this feature, touch and hold the the desired position on the preview screen to automatically apply the exposure value and focus. In this case, the Portrait feature and blur strength stay the same.

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AI CAM

You can use the AI Cam feature to automatically recognize the object when taking a photo or recording a video for an optimal quality.

1Tap , then tap AI CAM.

2When the object is recognized, the best effect for the scene is applied.

•To apply other effects, tap the scene icon.

•A wide range of categories, such as portrait, animals, food, sunrise, sunset, landscape, sky, beach, babies, flowers and text, can be recognized automatically.

• The result of the scene recognition may differ depending on the illumination or the location of the subject while taking photos. Keywords do not appear on the actual photos or videos.

Flash Jump-Cut

You can create a GIF by taking photos at three second interval.

1Tap , then tap MODE Flash Jump-Cut .

2Tap to set the number of cuts you want to take.

3Tap to take photos.

Steady recording

You can use the Steady recording feature to minimize motion blur while recording a video.

Tap , then tap Steady recording.

• See Starting the camera for details.

• This feature is available only in specific modes.

Custom-designed Features

Sound quality and effects

DTS:X 3D Surround

You can play a song or video in three-dimensional, immersive and vivid sound. To use this feature, connect earphones, speaker or other external audio devices to your device.

Tap Settings Sound Sound quality and effects, then tap DTS:X 3D Surround to activate this feature.

Adjusting the sound direction

You can adjust the sound direction as desired.

1Tap Settings Sound Sound quality and effects DTS:X 3D Surround.

2Select the desired sound direction.

Google Assistant

Google Assistant overview

Your device has the built-in Google Assistant feature. Find answers and get things done while on-the-go. To get started, just press the Google Assistant key on the side of the device or touch and hold .

• To use this feature, first connect to the network and sign in to your Google Account.

1Touch and hold from the Home screen to launch Google Assistant or

Press the Google Assistant key on the left side of the device.

2Tap GET STARTED.

Custom-designed Features

3Follow the on-screen instructions and say “Ok Google”.

•The device saves your voice data for recognition.

4Select whether to use the voice recognition unlock feature.

•When this feature is activated, you can unlock the screen by saying “Ok Google” while the screen is turned off or unlocked.

• This feature may be more vulnerable to security than the other screen locks, such as Knock Code, Pattern, PIN, and Password.

When a similar voice or your recorded voice is used, the screen may be unlocked.

•To use this feature, tap Settings General Lock screen & security Secure lock settings Smart Lock, and then use the screen lock method you set to unlock the device. Tap Voice Match,

then tap Unlock with Voice Match , then enter the currently used unlock method again. Note that Swipe is excluded.

•You need to unlock the device by using the specified method if you fail to unlock the device with voice recognition. See Setting a screen lock for details.

5 Tap Save.

Launching Google Assistant

1Touch and hold on the Home screen. or

Press the Google Assistant key on the left side of the device. or

Say “Ok Google” when the screen is turned off or locked.

2 Say a command or question when you see	on the bottom of the
screen.

• Voice recognition accuracy may decrease if you speak with an unclear voice or in a noisy place. When you use the voice recognition feature, increase its accuracy by speaking with a clear voice in a quiet place.

Custom-designed Features

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the fingerprint recognition function.

You can use the fingerprint recognition function in the following cases:

•To unlock the screen.

•To view locked contents in Gallery or QuickMemo+.

•Confirm a purchase by signing in to an app or identifying yourself with your fingerprint.

• Your fingerprint can be used by the device for user identification. Very similar fingerprints from different users may be recognized by the fingerprint sensor as the same fingerprint. To ensure security, set the screen lock using a pattern, PIN or Password.

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of reasons. To maximize the recognition accuracy, check the following before using the device.

•Ensure that the fingerprint sensor is not damaged by a metallic object, such as coin or key.

•When water, dust or other foreign substance is on the fingerprint sensor or your finger, the fingerprint registration or recognition may not work. Clean and dry your finger before using the fingerprint sensor.

•A fingerprint may not be recognized properly if the surface of your finger has a scar or is not smooth due to being soaked in water.

•If you bend your finger or use the fingertip only, your fingerprint may not be recognized. Make sure that your finger covers the entire surface of the fingerprint sensor.

Custom-designed Features

•Scan only one finger for each registration. Scanning more than one finger may affect fingerprint registration and recognition.

•The device may generate static electricity if the surrounding air is dry. If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object, such as coin or key, to remove static electricity before scanning fingerprints.

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint identification.

1 Tap Settings General Lock screen & security Fingerprints.

• This feature is available when the screen lock is set. -- Lock the device with a pattern, PIN or password.

•If the screen lock is not set, configure the lock screen by following the on-screen instructions. See Setting a screen lock for details.

2Locate the fingerprint sensor on the back of the device and gently put your finger on it to register the fingerprint.

• Ensure that your fingertip covers the entire surface of the sensor.

Custom-designed Features

3Follow the on-screen instructions.

•Repeat scanning the fingerprint by moving your finger little by little until the fingerprint registers.

4When the fingerprint registration is done, tap OK.

•Tap ADD MORE to register another fingerprint. If you register only one fingerprint and the corresponding finger is not in a good condition, the fingerprint recognition may not work well. As the preventive measure against this kind of situation, register multiple fingerprints.

Managing fingerprints

You can edit or delete registered fingerprints.

1Tap Settings General Lock screen & security Fingerprints.

2Unlock according to the specified lock method.

3From the fingerprint list, tap a fingerprint to rename it. To delete it, tap .

Unlocking the screen with a fingerprint

You can unlock the screen or view the locked content by using your fingerprint.

1Tap Settings General Lock screen & security Fingerprints.

2Unlock according to the specified lock method.

3On the fingerprint settings screen, activate the desired function:

•Screen lock: Unlock the screen with a fingerprint.

•Content lock: Access contents you have locked in Gallery and QuickMemo+ with a fingerprint.

Custom-designed Features

Face Recognition

Face recognition overview

You can unlock the screen by using face recognition.

• This feature may be more vulnerable to security than the other screen locks, such as a Pattern, PIN, and Password.

•When a similar face or a photo of your face is used, the screen may be unlocked.

•The recognized facial data is securely stored in your device.

•If the device cannot detect your face, or you forgot the screen lock set for your device, visit the nearest LG Customer Service Center with your device and ID card.

•To save power, the face recognition feature will not work when the battery level is below 5%.

Precautions for face recognition

Face recognition accuracy may decrease in the following cases. To increase its accuracy, check the following before using the device.

•When your face is covered with a hat, eyeglasses, or mask, or your face is significantly different due to heavy makeup or beard.

•When there are fingerprints or foreign substances on the front of the camera lens, or your device cannot detect your face due to excessively bright or dark conditions.

Custom-designed Features

Registering facial data

Before using the face recognition feature, register your facial data on your device.

1Tap Settings General Lock screen & security Face Recognition.

• To use this feature, the screen lock must be set with a Pattern, PIN, or Password.

•When the screen lock is not set, register the data by following the on-screen instructions. See Setting a screen lock for details.

2Raise your device in the front of your eyes.

3Register your face by following the on-screen instructions.

•Register your face in a room that is not too bright or dark.

•Position your entire face inside the guideline on the screen, and then adjust it by slowly moving up, down, left, or right.

4When the face registration is done, tap OK.

Unlocking the screen with your face

You can unlock the screen with your face instead of a Pattern, PIN, or Password.

1Tap Settings General Lock screen & security Select screen lock.

2Unlock the screen according to the specified method.

3Tap Allow face recognition to unlock the screen with your face.

Custom-designed Features

Improving the face recognition

You can add facial data in various conditions to improve face recognition.

1Tap Settings General Lock screen & security Face Recognition.

2Unlock the screen according to the specified method.

3Select Improve face recognition.

4Register your face by following on-screen instructions.

5When the face registration is done, tap OK.

Deleting facial data

You can delete the registered facial data and register it again if the face recognition does not work properly.

1Tap Settings General Lock screen & security Face Recognition.

2Unlock the screen according to the specified method.

3Select Delete face to delete the facial data.

Unlocking the screen with your face when the screen is turned off

With the screen turned off, raise the device in front of your face to unlock the screen.

To deactivate this feature, follow the instruction below.

1Tap Settings General Lock screen & security Face Recognition.

2Unlock the screen according to the specified method.

3Tap Allow when screen is off to deactivate the feature.

•The face recognition feature is available only when the screen is locked.

Custom-designed Features

Swiping to unlock after face recognized

After your device recognizes your face, you must swipe the screen to unlock.

1Tap Settings General Lock screen & security Face Recognition.

2Unlock the screen according to the specified method.

3Tap Swipe to unlock after face recognized to activate the feature.

Enhancing the face recognition

You can prevent your device from being unlocked by photos, images, or videos.

1Tap Settings General Lock screen & security Face Recognition.

2Unlock the screen according to the specified method.

3Tap Advanced face recognition to activate the feature.

• Face recognition speed may decrease when you activate this feature.

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Multi-tasking feature

Multi-Window

You can use two apps at the same time by separating the screen into multiple windows.

1Tap from the Home touch buttons.

•Recently-used apps appear.

2Tap at the top of the desired app to use the Multi-Window feature.

•The selected app appears at the top half of the screen.

You can also access this feature by doing the following:

1Touch and hold while using an app.

•Recently-used apps appear on the split screen.

2Tap at the top of the desired app to use the Multi-Window feature.

•The selected app appears at the bottom of the screen.

Custom-designed Features

• To deactivate the Multi-Window feature, touch and hold on the Home touch button.

•To adjust the size of the split screen, drag at the center of the screen.

•The Multi-Window feature is not supported by some LG apps and apps downloaded from the Play Store.

Overview screen

The Overview screen provides a preview of your recently-used apps.

To view the list of recently-used apps, tap on the Home touch buttons.

•Touch and hold an app and drag it to the top of the screen to start the

app with the Multi-Window feature. You can also tap at the top of each app preview.

Custom-designed Features

Basic Functions

Product components and accessories

The following items are included with your device.

•	Device	•	Important Information Booklet
•	USB cable	•	Ejection pin
•	Charger

• The items supplied with the device and any available accessories may vary depending on the area and service provider.

•Always use genuine LG Electronics accessories. Using accessories made by other manufacturers may affect your device’s call performance or cause malfunctions. This may not be covered by LG’s repair service.

•Some of the device parts are made of tempered glass. If you drop your device on a hard surface or subject it to severe impact, the tempered glass may be damaged. If this happens, stop using your device immediately and contact an LG Customer Service Center.

• If any of these basic items are missing, contact the dealer from which you purchased your device.

•To purchase additional basic items, contact an LG Customer Service Center.

•To purchase optional items, contact an LG Customer Service Center for available dealers.

•Some items in the product box are subject to change without notice.

•The appearance and specifications of your device are subject to change without notice.

•Device specifications may vary depending on the area or service provider.

•Be sure to use authentic accessories provided by LG Electronics. Using third-party accessories may damage the device or cause malfunctions.

•Remove the protective film from the Fingerprint sensor before using the fingerprint recognition feature.

Basic Functions

Parts overview

Proximity/Ambient light	Earpiece
sensor
Front camera lens	Notification LED
Volume keys (+/-)	Power/Lock key
	Power/Lock key
	Touch screen
Nano-SIM/Memory card
tray
Stereo headset jack	Stylus Pen
Microphone
Rear camera lens	Flash
	Flash
	Fingerprint sensor

Speaker	Microphone
	Charger/USB cable port

Basic Functions

Do NOT attempt to remove the back cover.

This device has a non-removable battery. Do not attempt to remove the back cover. Doing so may severely damage the battery and device, which could cause overheating, fire, and injury.

•Press and hold the volume down key and Power/Lock key at the same time for a second to take a screenshot.

•Proximity/Ambient light sensor

-- Proximity sensor: During a call, the proximity sensor turns off the screen and disables touch functionality when the device is in close proximity to the human body. It turns the screen back on and enables touch functionality when the device is outside a specific range.

-- Ambient light sensor: The ambient light sensor analyzes the ambient light intensity when the auto-brightness control mode is turned on.

•Volume keys

-- Adjust the volume for ringtones, calls or notifications.

-- While using the Camera, gently press a Volume key to take a photo. To take continuous photos, press and hold the Volume key.

-- Press the Volume Down key twice to launch the Camera app when the screen is locked or turned off. Press the Volume Up key twice to launch Capture+.

•Power/Lock key

-- Briefly press the key when you want to turn the screen on or off.

-- Press and hold the key when you want to select a power control option.

•Fingerprint sensor

-- Turn on the fingerprint recognition feature to simplify the process of unlocking the screen. See Fingerprint recognition overview for details.

Basic Functions

•Stylus pen

-- Operate the device with the stylus pen included, or your finger.

•Please insert the pen into the device, aligning the arrow mark on the stylus pen upwards with the device facing up.

•Some functions may be restricted for access, depending on the device specifications.

•Do not put heavy objects on the device or sit on it. Doing so may damage the touch screen.

•Screen-protective film or accessories may interfere with the proximity sensor.

•If your device is wet or is being used in a humid place, the touch screen or buttons may not function properly.

Basic Functions

Hold the device correctly as shown below. If you cover the microphone hole with a hand, finger, or protective case while using the device, you may sound unclear during a call.

Good example

Bad example

Microphone

Do not cover the microphone.

Basic Functions

Turning the power on or off

Turning the power on

When the power is turned off, press and hold the Power/Lock key.

• When the device is turned on for the first time, initial configuration takes place. The first booting time for the smart phone may be longer than usual.

Turning the power off

Press and hold the Power/Lock key, then select Power off.

Restarting the device

When the device is not working properly or does not respond, restart it by following the instructions below.

1Press and hold the Power/Lock key and the Volume Down key at the same time until the power is turned off.

2When the device restarts, release the key.

Power control options

Press and hold the Power/Lock key, then select an option.

•Power off: Turn the device off.

•Power off and restart: Restart the device.

•Turn on Airplane mode: Block telecommunication-related functions, including making phone calls, messaging and browsing the Internet. Other functions remain available.

Basic Functions

Installing the SIM card

Insert the SIM card provided by your mobile service provider to start using your device.

• Be careful with the ejection pin since it has a sharp edge.

1 Insert the ejection pin into the hole on the card tray.

2 Pull out the card tray.

Basic Functions

3Put the SIM card on the card tray with the gold-colored contacts facing downwards.

Memory card	SIM card
(optional-sold
separately)
4 Insert the card tray back into the slot.

Basic Functions

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