MX310, MX410, MX51x & XM114x
Machine Type 7015-270, -47x, -6xx
Service Manual
•Start diagnostics
•Maintenance
•Safety and notices
•Trademarks
•Index
June 14, 2015 |
www.lexmark.com |
P/N 12G2376
7015
Product information
Product name:
Lexmark MX310, MX410, MX51x, and XM114x
Machine type: 7015
Model(s):
270, 470, 630, 670, 675
Edition notice
June 14, 2015
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
Trademarks
Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2015 Lexmark International, Inc. All rights reserved.
P/N 12G2376
|
7015 |
Table of contents |
|
Product information...................................................................................... |
2 |
Edition notice................................................................................................. |
2 |
Notices and safety information................................................................. |
15 |
Laser notices....................................................................................................................................................... |
15 |
Safety information.............................................................................................................................................. |
18 |
Preface......................................................................................................... |
23 |
Service manual conventions.......................................................................................................................... |
23 |
Change history................................................................................................................................................... |
23 |
General information................................................................................... |
29 |
Media guidelines............................................................................................................................................... |
29 |
Paper guidelines.......................................................................................................................................................... |
29 |
Using recycled paper and other office papers.................................................................................................... |
32 |
Using specialty media ................................................................................................................................................ |
32 |
Supported paper sizes, types, and weights ......................................................................................................... |
34 |
Data security notice.......................................................................................................................................... |
37 |
Tools required for service................................................................................................................................ |
37 |
Diagnostic information.............................................................................. |
39 |
Troubleshooting overview.............................................................................................................................. |
39 |
Performing the initial troubleshooting check....................................................................................................... |
39 |
Power on Reset (POR) sequence............................................................................................................................ |
39 |
Using Safe Mode ......................................................................................................................................................... |
40 |
Fixing print quality issues................................................................................................................................. |
41 |
Initial print quality check............................................................................................................................................. |
41 |
Gray background or toner fog check...................................................................................................................... |
41 |
Repeating defects check........................................................................................................................................... |
42 |
Blank pages check...................................................................................................................................................... |
43 |
Solid black pages check............................................................................................................................................ |
44 |
Shadow images check............................................................................................................................................... |
44 |
Skewed print check .................................................................................................................................................... |
45 |
Streaked horizontal or vertical lines check ........................................................................................................... |
47 |
Toner smear check...................................................................................................................................................... |
48 |
Toner specks check .................................................................................................................................................... |
49 |
Paper jams........................................................................................................................................................... |
49 |
Table of contents |
|
3
|
7015 |
Avoiding jams............................................................................................................................................................... |
49 |
Understanding jam messages and locations....................................................................................................... |
50 |
200 paper jams............................................................................................................................................................ |
52 |
201 paper jams............................................................................................................................................................. |
60 |
202 paper jams............................................................................................................................................................ |
62 |
23y paper jams ............................................................................................................................................................ |
65 |
241 paper jams ............................................................................................................................................................. |
67 |
242–244 paper jams .................................................................................................................................................. |
72 |
25y paper jams ............................................................................................................................................................ |
80 |
28y paper jams ............................................................................................................................................................ |
83 |
29y paper jams ............................................................................................................................................................ |
86 |
Understanding printer messages.................................................................................................................. |
87 |
Cartridge low [88.xy]................................................................................................................................................... |
87 |
Cartridge nearly low [88.xy]...................................................................................................................................... |
87 |
Cartridge very low, [x] estimated pages remain [88.xy] .................................................................................... |
87 |
Change [paper source] to [custom string] load [paper orientation] ............................................................... |
88 |
Change [paper source] to [custom type name] load [orientation] .................................................................. |
88 |
Change [paper source] to [paper size] load [orientation] ................................................................................. |
88 |
Change [paper source] to [paper type] [paper size] load [orientation].......................................................... |
88 |
Close flatbed cover and load originals if restarting job [2yy.xx] ..................................................................... |
88 |
Close door..................................................................................................................................................................... |
89 |
Configuration change, some held jobs were not restored [57] ...................................................................... |
89 |
Complex page, some data may not have printed [39] ...................................................................................... |
89 |
Defective flash detected [51] .................................................................................................................................... |
89 |
Disk must be formatted for use in this device ..................................................................................................... |
89 |
Error reading USB drive. Remove USB.................................................................................................................. |
90 |
Error reading USB hub. Remove hub..................................................................................................................... |
90 |
Fax partition inoperative. Contact system administrator................................................................................... |
90 |
Fax server 'To Format' not set up. Contact system administrator................................................................... |
90 |
Fax Station Name not set up. Contact system administrator........................................................................... |
90 |
Fax Station Number not set up. Contact system administrator....................................................................... |
90 |
Imaging unit low [84.xy] .............................................................................................................................................. |
91 |
Imaging unit nearly low [84.xy] ................................................................................................................................. |
91 |
Imaging unit very low, [x] estimated pages remain [84.xy]................................................................................ |
91 |
Incorrect paper size, open [paper source] [34]..................................................................................................... |
91 |
Insufficient memory, some Held Jobs were deleted [37]................................................................................... |
91 |
Insufficient memory, some held jobs will not be restored [37]......................................................................... |
91 |
Insufficient memory for Flash Memory Defragment operation [37] ............................................................... |
92 |
Insufficient memory to collate job [37]................................................................................................................... |
92 |
Insufficient memory to support Resource Save feature [35]............................................................................ |
92 |
Load manual feeder with [custom string] [paper orientation].......................................................................... |
92 |
Load manual feeder with [custom type name] [paper orientation] ................................................................ |
92 |
Load manual feeder with [paper size] [paper orientation]................................................................................ |
93 |
Load manual feeder with [paper type] [paper size] [paper orientation]........................................................ |
93 |
Load [paper source] with [custom string] [paper orientation] .......................................................................... |
93 |
Table of contents |
|
4
|
7015 |
Load [paper source] with [custom type name] [paper orientation]................................................................. |
93 |
Load [paper source] with [paper size] [paper orientation]................................................................................ |
94 |
Load [paper source] with [paper type] [paper size] [paper orientation] ........................................................ |
94 |
Maintenance kit low [80.xy] ...................................................................................................................................... |
94 |
Maintenance kit nearly low [80.xy] ......................................................................................................................... |
94 |
Maintenance kit very low, [x] estimated pages remain [80.xy]........................................................................ |
94 |
Memory full [38] ........................................................................................................................................................... |
95 |
Memory full, cannot print faxes................................................................................................................................ |
95 |
Memory full, cannot send faxes............................................................................................................................... |
95 |
Network [x] software error [54] ................................................................................................................................ |
95 |
No analog phone line connected to modem, fax is disabled.......................................................................... |
95 |
Non Lexmark [supply type], see User’s Guide [33.xy] ....................................................................................... |
95 |
Not enough free space in flash memory for resources [52] ............................................................................ |
96 |
Printer had to restart. Last job may be incomplete. ........................................................................................... |
96 |
Reinstall defective or unresponsive cartridge [31.xy]......................................................................................... |
96 |
Reinstall missing or unresponsive cartridge [31.xy] ............................................................................................ |
97 |
Remove paper from standard output bin.............................................................................................................. |
97 |
Replace all originals if restarting job. ..................................................................................................................... |
97 |
Replace cartridge, 0 estimated pages remain [88.xy] ....................................................................................... |
97 |
Replace cartridge, printer region mismatch [42.xy]............................................................................................ |
97 |
Replace defective imaging unit [31.xy]................................................................................................................... |
98 |
Replace jammed originals if restarting job. .......................................................................................................... |
98 |
Replace imaging unit, 0 estimated pages remain [84.xy]................................................................................. |
98 |
Replace maintenance kit, 0 estimated pages remain [80.xy].......................................................................... |
99 |
Reinstall missing or unresponsive imaging unit [31.xy]...................................................................................... |
99 |
Replace unsupported cartridge [32.xy] ................................................................................................................. |
99 |
Replace unsupported imaging unit [32.xy] ........................................................................................................... |
99 |
Restore held jobs?....................................................................................................................................................... |
99 |
Scanner automatic feeder cover open.................................................................................................................. |
99 |
Scanner disabled by admin [840.01] .................................................................................................................... |
100 |
Scanner disabled. Contact system administrator if problem persists. [840.02] ....................................... |
100 |
Scanner jam, remove all originals from the scanner [2yy.xx]......................................................................... |
100 |
Scanner jam, remove jammed originals from the scanner [2yy.xx].............................................................. |
100 |
Serial option [x] error [54]........................................................................................................................................ |
100 |
SMTP server not set up. Contact system administrator. ................................................................................. |
100 |
Some held jobs were not restored ....................................................................................................................... |
100 |
Standard network software error [54].................................................................................................................... |
101 |
Standard USB port disabled [56]............................................................................................................................. |
101 |
Supply needed to complete job.............................................................................................................................. |
101 |
Too many flash options installed [58]..................................................................................................................... |
101 |
Too many trays attached [58]................................................................................................................................... |
101 |
Unformatted flash detected [53] ............................................................................................................................ |
102 |
Weblink server not set up. Contact system administrator. .............................................................................. |
102 |
User attendance messages.......................................................................................................................... |
102 |
User attendance messages (0 99.99) .................................................................................................................. |
102 |
Table of contents |
|
5
|
7015 |
Toner cartridge smart chip contact service check............................................................................................. |
103 |
Imaging unit smart chip contact service check .................................................................................................. |
104 |
Toner smart chip compatibility service check..................................................................................................... |
104 |
Imaging chip compatibility service check ............................................................................................................ |
105 |
Media size mismatch service check...................................................................................................................... |
105 |
Printer/cartridge mismatch service check ........................................................................................................... |
107 |
Flash full service check............................................................................................................................................. |
107 |
Maintenance kit service check ............................................................................................................................... |
108 |
Insufficient memory service check ........................................................................................................................ |
108 |
Imaging unit low service check .............................................................................................................................. |
108 |
Toner cartridge low service check......................................................................................................................... |
109 |
Printer hardware errors.................................................................................................................................. |
109 |
111 errors........................................................................................................................................................................ |
109 |
121 errors........................................................................................................................................................................ |
113 |
126 errors....................................................................................................................................................................... |
115 |
132 errors....................................................................................................................................................................... |
116 |
133 errors ....................................................................................................................................................................... |
117 |
140 errors....................................................................................................................................................................... |
118 |
146 errors....................................................................................................................................................................... |
118 |
155 errors....................................................................................................................................................................... |
119 |
171 errors ........................................................................................................................................................................ |
121 |
Steps before starting the 9yy service checks..................................................................................................... |
122 |
900 errors .................................................................................................................................................................... |
124 |
912 errors...................................................................................................................................................................... |
129 |
94y errors ..................................................................................................................................................................... |
129 |
950–958 errors .......................................................................................................................................................... |
129 |
959 errors..................................................................................................................................................................... |
132 |
96y errors ..................................................................................................................................................................... |
133 |
97y errors ..................................................................................................................................................................... |
134 |
98y errors ..................................................................................................................................................................... |
135 |
99y errors ..................................................................................................................................................................... |
136 |
Base printer symptoms ............................................................................................................................................. |
136 |
Dead machine service check.................................................................................................................................. |
137 |
Controller board service check .............................................................................................................................. |
138 |
Control panel service check.................................................................................................................................... |
139 |
Control panel button service check ...................................................................................................................... |
140 |
USB print service check ............................................................................................................................................ |
141 |
Front door not closed service check .................................................................................................................... |
142 |
Network service check ............................................................................................................................................. |
143 |
ADF/Scanner hardware errors...................................................................................................................... |
145 |
8yy error messages ................................................................................................................................................... |
145 |
Scanner disabled error service check .................................................................................................................. |
146 |
Scanner carriage failure service check ................................................................................................................ |
148 |
ADF service check ..................................................................................................................................................... |
149 |
Table of contents |
|
6
|
7015 |
Scanner configuration error service check ......................................................................................................... |
150 |
Scan/fax/copy symptoms ......................................................................................................................................... |
150 |
Black or blank page copy service check .............................................................................................................. |
151 |
CCD service check..................................................................................................................................................... |
152 |
Flatbed motor service check................................................................................................................................... |
152 |
Flatbed home position service check................................................................................................................... |
153 |
ADF rattling noise service check ........................................................................................................................... |
153 |
Flatbed legal scan service check........................................................................................................................... |
154 |
ADF streak service check ........................................................................................................................................ |
154 |
ADF feed errors service check ............................................................................................................................... |
155 |
ADF duplex service check ....................................................................................................................................... |
156 |
Modem/fax card service check............................................................................................................................... |
157 |
Blank spaces on incoming fax service check ..................................................................................................... |
158 |
Stretched words on incoming fax service check ............................................................................................... |
158 |
Fax reception service check ................................................................................................................................... |
158 |
Fax transmission service check.............................................................................................................................. |
160 |
Fax error log codes.................................................................................................................................................... |
162 |
Escalating a fax issue to second level support .................................................................................................. |
166 |
Input option hardware errors........................................................................................................................ |
167 |
321–344 errors ............................................................................................................................................................ |
167 |
Service menus........................................................................................... |
173 |
Understanding the control panel and menus........................................................................................... |
173 |
Using the printer control panel............................................................................................................................... |
173 |
Understanding the colors of the Sleep button and indicator lights.............................................................. |
174 |
Understanding the home screen ........................................................................................................................... |
175 |
Using the touch-screen buttons ............................................................................................................................. |
176 |
Menus list............................................................................................................................................................ |
177 |
Diagnostics menu............................................................................................................................................ |
178 |
Entering the Diagnostics menu .............................................................................................................................. |
178 |
Registration .................................................................................................................................................................. |
178 |
Scanner calibration .................................................................................................................................................... |
179 |
PRINT TESTS ............................................................................................................................................................... |
180 |
Print Quality Pages..................................................................................................................................................... |
180 |
HARDWARE TESTS..................................................................................................................................................... |
181 |
DUPLEX TESTS........................................................................................................................................................... |
183 |
INPUT TRAY TESTS ................................................................................................................................................... |
185 |
OUTPUT BIN TESTS .................................................................................................................................................. |
186 |
BASE SENSOR TEST ................................................................................................................................................. |
187 |
DEVICE TESTS ............................................................................................................................................................ |
187 |
PRINTER SETUP.......................................................................................................................................................... |
188 |
EP SETUP ..................................................................................................................................................................... |
190 |
REPORTS ...................................................................................................................................................................... |
192 |
EVENT LOG.................................................................................................................................................................. |
192 |
Table of contents |
|
7
|
7015 |
Scanner tests............................................................................................................................................................... |
193 |
Exit Diags...................................................................................................................................................................... |
197 |
Configuration menu........................................................................................................................................ |
198 |
Entering the Configuration menu........................................................................................................................... |
198 |
Reset ADF Maintenance Kit Counter .................................................................................................................... |
198 |
Maintenance Counter Value.................................................................................................................................... |
198 |
Reset Maintenance Counter.................................................................................................................................... |
198 |
Print Quality Pages..................................................................................................................................................... |
199 |
Reports .......................................................................................................................................................................... |
199 |
Panel Menus ................................................................................................................................................................ |
199 |
PPDS Emulation ........................................................................................................................................................ |
200 |
Download Emuls....................................................................................................................................................... |
200 |
Safe Mode .................................................................................................................................................................. |
200 |
Factory Defaults........................................................................................................................................................ |
200 |
Energy Conserve........................................................................................................................................................ |
201 |
Fax low power support ............................................................................................................................................. |
201 |
Min copy memory....................................................................................................................................................... |
201 |
Num pad job assist..................................................................................................................................................... |
201 |
Format fax storage ................................................................................................................................................... |
202 |
ADF edge erase........................................................................................................................................................ |
202 |
Flatbed edge erase.................................................................................................................................................. |
202 |
Scanner manual registration ................................................................................................................................. |
202 |
Disable scanner ......................................................................................................................................................... |
204 |
Paper Prompts............................................................................................................................................................ |
204 |
Envelope Prompts ..................................................................................................................................................... |
204 |
Action for Prompts ................................................................................................................................................... |
205 |
Jobs on Disk .............................................................................................................................................................. |
205 |
Disk Encryption ......................................................................................................................................................... |
206 |
Wipe All Settings ...................................................................................................................................................... |
206 |
Font Density............................................................................................................................................................... |
206 |
Font Sharpening ....................................................................................................................................................... |
206 |
Reduced Curl............................................................................................................................................................. |
206 |
Require Standby ........................................................................................................................................................ |
207 |
A5 Loading.................................................................................................................................................................. |
207 |
UI Automation............................................................................................................................................................. |
207 |
LES Applications....................................................................................................................................................... |
208 |
Key Repeat Initial Delay .......................................................................................................................................... |
208 |
Key Repeat Rate ....................................................................................................................................................... |
208 |
Clear Supply Usage History................................................................................................................................... |
208 |
Clear Custom Status ................................................................................................................................................ |
209 |
USB Speed................................................................................................................................................................. |
209 |
Automatically Display Error Screens ................................................................................................................... |
209 |
USB PnP...................................................................................................................................................................... |
209 |
Restore factory defaults............................................................................................................................................ |
210 |
|
Table of contents |
8
|
7015 |
Entering Invalid engine mode...................................................................................................................... |
210 |
Entering Recovery mode................................................................................................................................ |
211 |
Accessing the Network SE menu................................................................................................................. |
211 |
Service Engineer menu................................................................................................................................... |
211 |
Accessing the service engineer (SE) menu.......................................................................................................... |
211 |
Service engineer (SE) menu ..................................................................................................................................... |
211 |
Fax service engineer (SE) menu............................................................................................................................. |
212 |
Repair information.................................................................................... |
213 |
Removal precautions...................................................................................................................................... |
213 |
Data security notice ................................................................................................................................................... |
213 |
Handling ESD sensitive parts.................................................................................................................................. |
213 |
Controller board/control panel replacement ...................................................................................................... |
214 |
Restoring the printer configuration after replacing the controller board .................................................... |
215 |
Restoring solutions, licenses, and configuration settings ............................................................................... |
217 |
Updating the printer firmware ................................................................................................................................ |
218 |
Backing up eSF solutions and settings ................................................................................................................ |
219 |
Ribbon cable connectors ....................................................................................................................................... |
220 |
Zero Insertion Force (ZIF) connectors............................................................................................................ |
220 |
Horizontal top contact connector ..................................................................................................................... |
221 |
Horizontal bottom contact connector ............................................................................................................. |
224 |
Vertical mount contact connector.................................................................................................................... |
227 |
Horizontal sliding contact connector .............................................................................................................. |
230 |
Low Insertion Force (LIF) connector ................................................................................................................ |
233 |
Printhead assembly adjustments .......................................................................................................................... |
234 |
Removal procedures...................................................................................................................................... |
237 |
Left side removals........................................................................................................................................... |
237 |
Left cover removal .................................................................................................................................................... |
237 |
Main drive gearbox removal................................................................................................................................... |
239 |
MPF solenoid removal .............................................................................................................................................. |
241 |
MPF gearbox removal .............................................................................................................................................. |
243 |
Reverse solenoid removal ...................................................................................................................................... |
246 |
ACM clutch removal (MX310, MX410) .................................................................................................................. |
247 |
Cartridge gearbox removal..................................................................................................................................... |
249 |
Duplex gear assembly removal ............................................................................................................................ |
250 |
Right side removals........................................................................................................................................ |
252 |
Right cover removal.................................................................................................................................................. |
252 |
Memory access door removal................................................................................................................................ |
255 |
Tray present sensor removal.................................................................................................................................. |
255 |
Cooling fan removal.................................................................................................................................................. |
256 |
Controller board removal ........................................................................................................................................ |
257 |
Controller board shield removal............................................................................................................................ |
259 |
Upper shield removal................................................................................................................................................ |
261 |
Table of contents |
|
9
|
7015 |
Toner cartridge smart chip contact removal ....................................................................................................... |
261 |
Modem removal......................................................................................................................................................... |
263 |
Front removals................................................................................................................................................. |
265 |
Left front mount removal ......................................................................................................................................... |
265 |
Right front mount removal ...................................................................................................................................... |
265 |
Transfer roll removal................................................................................................................................................. |
267 |
Cartridge plunger removal...................................................................................................................................... |
268 |
Name plate cover removal...................................................................................................................................... |
270 |
Front bin cover removal........................................................................................................................................... |
272 |
Control panel assembly removal........................................................................................................................... |
273 |
UICC removal ............................................................................................................................................................. |
276 |
UICC (MX310) removal ............................................................................................................................................. |
276 |
UICC shield removal................................................................................................................................................. |
277 |
USB cable bracket removal .................................................................................................................................... |
278 |
Speaker removal ....................................................................................................................................................... |
278 |
Control panel cover removal.................................................................................................................................. |
279 |
Display removal (MX410, MX51x).......................................................................................................................... |
280 |
Display (MX310) removal ........................................................................................................................................ |
282 |
Light tube removal .................................................................................................................................................... |
282 |
Keypad assembly removal ...................................................................................................................................... |
284 |
MPF tray removal....................................................................................................................................................... |
284 |
MPF pick roller cover removal ............................................................................................................................... |
287 |
MPF pick roller removal ........................................................................................................................................... |
287 |
Bail removal ................................................................................................................................................................ |
288 |
Jam access cover removal ..................................................................................................................................... |
288 |
Front access cover removal ................................................................................................................................... |
289 |
Front door sensor removal ...................................................................................................................................... |
291 |
Front input guide removal........................................................................................................................................ |
291 |
Separator pad removal ............................................................................................................................................ |
293 |
Bottom removals............................................................................................................................................. |
296 |
Power supply removal.............................................................................................................................................. |
296 |
Power supply shield removal ................................................................................................................................. |
297 |
Duplex removal.......................................................................................................................................................... |
298 |
Duplex sensor and input sensor removal ........................................................................................................... |
299 |
Duplex sensor and input sensor (MX310, MX410) removal............................................................................ |
302 |
Index sensor removal............................................................................................................................................... |
303 |
Media present sensor removal .............................................................................................................................. |
304 |
Toner density sensor removal................................................................................................................................ |
306 |
Trailing edge sensor removal................................................................................................................................. |
306 |
Trailing edge sensor (MX310, MX410) removal.................................................................................................. |
307 |
Media present sensor flag removal....................................................................................................................... |
312 |
ACM assembly removal ............................................................................................................................................ |
316 |
ACM assembly (MX310, MX410) removal............................................................................................................. |
318 |
Pick/lift motor gearbox removal............................................................................................................................. |
322 |
Table of contents |
|
10
|
7015 |
Tray guide removal ................................................................................................................................................... |
323 |
Rear side removals......................................................................................................................................... |
325 |
Dust cover removal................................................................................................................................................... |
325 |
Rear exit door removal............................................................................................................................................. |
326 |
Rear cover removal................................................................................................................................................... |
327 |
Bin full sensor removal............................................................................................................................................. |
327 |
Redrive assembly removal...................................................................................................................................... |
329 |
Redrive shaft removal............................................................................................................................................... |
330 |
Fuser removal............................................................................................................................................................. |
332 |
Top side removals........................................................................................................................................... |
333 |
Top cover assembly removal.................................................................................................................................. |
333 |
Bin extender removal ............................................................................................................................................... |
334 |
Laser scanning unit (LSU) removal ....................................................................................................................... |
335 |
ADF/scanner removals.................................................................................................................................. |
338 |
ADF separator pad removal .................................................................................................................................. |
338 |
ADF separator roll removal .................................................................................................................................... |
340 |
Flatbed cushion removal ......................................................................................................................................... |
341 |
Scanner front cover removal.................................................................................................................................. |
342 |
Scanner rear cover removal ................................................................................................................................... |
343 |
ADF input tray removal ............................................................................................................................................ |
343 |
ADF unit removal....................................................................................................................................................... |
344 |
Scanner assembly removal..................................................................................................................................... |
346 |
ADF top cover assembly removal......................................................................................................................... |
349 |
ADF cable removal..................................................................................................................................................... |
351 |
USB cable removal..................................................................................................................................................... |
351 |
USB wireless cable removal................................................................................................................................... |
352 |
ADF hinge removal ................................................................................................................................................... |
354 |
Flatbed assembly removal...................................................................................................................................... |
354 |
Control panel ribbon cable removal..................................................................................................................... |
354 |
Speaker cable removal............................................................................................................................................ |
355 |
Cave light cable removal......................................................................................................................................... |
357 |
Restraint pad removal .............................................................................................................................................. |
358 |
250/550-sheet option tray removals........................................................................................................ |
359 |
Pick roller removal..................................................................................................................................................... |
359 |
Separator roll assembly removal........................................................................................................................... |
360 |
ACM assembly removal ........................................................................................................................................... |
362 |
Component locations............................................................................... |
365 |
Exterior locations............................................................................................................................................ |
365 |
Front view.................................................................................................................................................................... |
365 |
Rear view ..................................................................................................................................................................... |
366 |
Connectors....................................................................................................................................................... |
367 |
Controller board......................................................................................................................................................... |
367 |
|
Table of contents |
11
|
7015 |
Power supply .............................................................................................................................................................. |
373 |
Maintenance.............................................................................................. |
375 |
Inspection guide.............................................................................................................................................. |
375 |
Scheduled maintenance............................................................................................................................... |
376 |
Maintenance kits........................................................................................................................................................ |
376 |
Resetting the maintenance counter ..................................................................................................................... |
376 |
Lubrication specification................................................................................................................................ |
377 |
Cleaning the printer........................................................................................................................................ |
377 |
Cleaning the printer.................................................................................................................................................. |
377 |
Cleaning the scanner glass .................................................................................................................................... |
378 |
Parts catalog............................................................................................. |
380 |
Legend............................................................................................................................................................... |
380 |
Assembly 1: Covers.......................................................................................................................................... |
381 |
Assembly 2: Imaging...................................................................................................................................... |
383 |
Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145).................................................... |
387 |
Assembly 4: Control panel (MX31x)............................................................................................................ |
389 |
Assembly 5: Electronics 1............................................................................................................................... |
391 |
Assembly 6: Electronics 2............................................................................................................................ |
395 |
Assembly 7: Frame......................................................................................................................................... |
398 |
Assembly 8: Option trays............................................................................................................................... |
401 |
Assembly 9: Maintenance kits..................................................................................................................... |
403 |
Assembly 10: Power cords........................................................................................................................... |
405 |
Assembly 11: Miscellaneous.......................................................................................................................... |
407 |
Appendix A: Printer specifications........................................................ |
409 |
Electrical specifications................................................................................................................................. |
409 |
Operating clearances.................................................................................................................................... |
409 |
Acoustics........................................................................................................................................................... |
409 |
Operating environment.................................................................................................................................. |
410 |
Scanner specifications..................................................................................................................................... |
411 |
Fax specifications............................................................................................................................................ |
412 |
Appendix B: Options and features......................................................... |
413 |
Available internal options.............................................................................................................................. |
413 |
Media handling options.................................................................................................................................. |
413 |
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Appendix C: Theory of operation |
............................................................415 |
POR sequence.................................................................................................................................................. |
415 |
Printer control................................................................................................................................................... |
415 |
Paper path information................................................................................................................................... |
415 |
Input tray....................................................................................................................................................................... |
415 |
Multipurpose feeder (MPF) ...................................................................................................................................... |
416 |
Simplex printing .......................................................................................................................................................... |
416 |
Duplex printing............................................................................................................................................................ |
417 |
Media handling components........................................................................................................................ |
418 |
Main drive gearbox .................................................................................................................................................... |
418 |
Autocompensator mechanism (ACM) ................................................................................................................... |
418 |
Key components.............................................................................................................................................. |
419 |
Sensors ......................................................................................................................................................................... |
419 |
Other key components ............................................................................................................................................ |
420 |
Electrophotographic process (EP process).............................................................................................. |
422 |
ADF theory........................................................................................................................................................ |
425 |
ADF theory of operation.......................................................................................................................................... |
425 |
Appendix D: Acronyms............................................................................ |
429 |
Acronyms.......................................................................................................................................................... |
429 |
Index........................................................................................................... |
431 |
Part number index.................................................................................... |
441 |
Part name index........................................................................................ |
447 |
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Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
Laser-Hinweis
Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR, Kapitel I, Unterkapitel J für Laserprodukte der Klasse I (1); andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den IEC 60825-1- Anforderungen entspricht.
Laserprodukte der Klasse I werden nicht als gefährlich eingestuft. Der Drucker enthält im Inneren einen Laser der Klasse IIIb (3b), und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser, der im Wellenlängenbereich von 655 bis 675 Nanometern arbeitet. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für Klasse I überschreitet.
Avis relatif à l'utilisation du laser
L'imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits laser (DHHS 21 CFR, Chapter I, Subchapter J for Class I (1)). Pour les autres pays, elle est certifiée conforme aux exigences des normes IEC 60825-1 relatives aux produits laser de classe I.
Les produits laser de Classe I ne sont pas considérés comme dangereux. L'imprimante contient un laser de classe IIIb (3b), laser arséniure de gallium 7 milliwatts opérant sur une longueur d'onde de l'ordre de 655 à 675 nanomètres. Le système laser ainsi que l'imprimante ont été conçus de manière à ce que personne ne soit exposé à des rayonnements laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de la maintenance.
Avvertenze sui prodotti laser
La stampante è certificata negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR, Capitolo I, Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come prodotto laser di Classe I conforme ai requisiti IEC 60825-1.
I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser di Classe IIIb (3b), che è nominalmente un laser ad arseniuro di gallio a 7 milliwatt funzionante a una lunghezza d'onda di 655-675 nanometri. Il sistema laser e la stampante sono stati progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla Classe I durante le normali operazioni di stampa, manutenzione o assistenza.
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Aviso de láser
Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene un láser interno de Clase IIIb (3b) que nominalmente es un láser de arseniuro de galio de 7 milivatios que funciona en una longitud de onda de 655-675 nanómetros. El sistema láser y la impresora se han diseñado para que ningún individuo acceda nunca a las radiaciones láser por encima del nivel de Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico prescritas.
Aviso sobre laser
A impressora foi certificada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, capítulo I, subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificada como produto a laser de Classe I em conformidade com os requisitos da IEC 60825-1.
Os produtos a laser de Classe I não são considerados perigosos. A impressora contém, internamente, um laser de Classe IIIb (3b) que é um laser de arsenieto de gálio de 7 miliwatts operando no comprimento de onda de 655-675 nanômetros. O sistema do laser e a impressora foram projetados para que jamais haja acesso humano à radiação do laser acima do nível da Classe I durante a operação normal ou a manutenção pelo usuário ou sob as condições de manutenção prescritas.
Laserinformatie
Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR, hoofdstuk 1, paragraaf J voor laserproducten van klasse I (1). Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825-1.
Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van klasse IIIb (3b), een galliumarsenide laser met een nominaal vermogen van 7 milliwatt en een golflengtebereik van 655-675 nanometer. Het lasersysteem en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan aan laserstraling die hoger is dan het toegestane niveau voor klasse I-apparaten, tijdens normaal gebruik, onderhoudswerkzaamheden door de gebruiker of voorgeschreven servicewerkzaamheden.
Lasererklæring
Denne printer er certificeret i USA i henhold til kravene i DHHS 21 CFR, afsnit I, underafsnit J, for Klasse I- laserprodukter (1) og certificeret andetsteds som et Klasse I-laserprodukt i henhold til kravene i IEC 60825-1.
Klasse I-laserprodukter anses ikke for at være farlige. Printeren indeholder internt en klasse IIIb (3b)-laser, der nominelt er en 7 milliwatt galliumarsenid-laser, som fungerer i bølgelængdeområdet 655-675 nanometer. Lasersystemet og printeren er udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider Klasse I-niveauet under normal brug, brugers vedligeholdelse eller de foreskrevne servicebetingelser.
Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR, Chapter I, Subchapter J -standardin mukaiseksi luokan I (1) -lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
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Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Lasermeddelande
Skrivaren är certifierad i USA enligt kraven i DHHS 21 CFR, avsnitt I, underavsnitt J för laserprodukter av klass I (1) och i andra länder är den certifierad som en laserprodukt av klass I som uppfyller kraven i IEC 60825-1.
Laserprodukter av klass I anses inte vara skadliga. Skrivaren innehåller en klass IIIb (3b)-laser, vilket är en 7 mW galliumarseniklaser som arbetar inom en våglängd på 655–675 nm. Lasersystemet och skrivaren är utformade så att människor aldrig utsätts för laserstrålning över klass I-nivå under normala förhållanden vid användning, underhåll eller service.
Lasermerknad
Skriveren er sertifisert i USA for samsvar med kravene i DHHS 21 CFR, kapittel I, underkapittel J for laserprodukter av klasse I (1), og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med kravene i IEC 60825-1.
Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern laser av klasse IIIb (3b) som nominelt er en 7 milliwatt galliumarsenid-laser, og som opererer i bølgelengder på 655-675 nanometer. Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift, vedlikehold eller foreskrevet service.
Avís sobre el làser
Als EUA, la impressora està certificada de conformitat amb els requisits del capítol I, apartat J del CFR 21 del Departament de Salut i Serveis Humans per a productes làser de classe I (1) i a la resta de països està certificada com a producte làser de classe I d'acord amb els requisits de la norma IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. A l'interior de la impressora hi ha un làser de classe IIIb (3b) que nominalment es un arsenur de galió de 7 mil·liwatts que funciona a una longitud d'ona de 655-675 nanòmetres. El sistema làser y la impressora s'han dissenyat amb l'objectiu d'impedir l'accés humà de la radiació làser superior al nivell de classe I durant un funcionament normal, el manteniment per part de l'usuari o les condicions de servei prescrites.
I 1 DHHS 21 CFR Chapter I Subchapter JIEC 60825-1 I
I IIIb 3b655 675 7I
DHHS 21 CFR, Chapter I, Subchapter J I(1)IEC 60825-1 I.
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Class I . 655-6757 IIIb(3b) ., I.
DHHS 21 CFR Chapter I Subchapter J I 1IEC 60825-1 I
I IIIb 3b 7 655-675nmI
DHHS 21 CFR Chapter I Subchapter J I (1)
IEC 60825-1 I
I IIIb (3b) 7
(milliwatt) 655 675 (nanometer) (gallium arsenide laser) I
Safety information
•The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
•The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
•There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.
CAUTION—POTENTIAL INJURY
The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
Consignes de sécurité
•La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
•Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié.
•Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.
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AVERTISSEMENT—RISQUE DE BLESSURE
La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les réglementations locales.
Norme di sicurezza
•La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.
•Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.
•Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.
ATTENZIONE — PERICOLO DI LESIONI
La batteria al litio presente del prodotto non deve essere sostituita. In caso di sostituzione errata della batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare, smontare o bruciare batterie al litio. Smaltire le batterie al litio usate seguendo le istruzioni del produttore e le norme locali.
Sicherheitshinweise
•Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.
•Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.
•Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.
VORSICHT - VERLETZUNGSGEFAHR
Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die Anweisungen des Herstellers und die örtlichen Bestimmungen.
Pautas de Seguridad
•La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.
•La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento.
•Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
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PRECAUCIÓN: POSIBLES DAÑOS PERSONALES
La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las instrucciones del fabricante y las normativas locales.
Informações de Segurança
•A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.
•As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
•Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
ATENÇÃO — RISCO DE FERIMENTO
A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão se uma bateria de lítio for substituída incorretamente. Não recarregue, desmonte ou incinere uma bateria de lítio. Descarte as baterias de lítio usadas de acordo com as instruções do fabricante e regulamentos locais.
Informació de Seguretat
•La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.
•La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.
•El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.
ATENCIÓ
La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi ha perill d’explosió si no es substitueix correctament la bateria de liti. No recarregueu, desmunteu o incinereu una bateria de liti. Desfeu-vos de les bateries de liti usades d’acord amb les instruccions del fabricant i les regulacions locals.
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This manual contains maintenance procedures for service personnel.
It is divided into the following chapters:
•General information contains a general description of the printer. Special tools and test equipment are discussed.
•Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.
•Service menus contains descriptions of the printer interface, the user and service menus.
•Repair information provides instructions for making printer adjustments and removing and installing FRUs.
•Component locations uses illustrations to identify the basic printer parts.
•Maintenance contains the lubrication specifications and recommendations to prevent problems.
•Parts catalog contains illustrations and part numbers for individual FRUs.
•Appendix A: Printer specifications contains detailed specifications about the product.
•Appendix B: Options and features contains the available options and other features of the product.
•Appendix C: Theory of operation contains the theory of operation.
•Appendix D: Acronyms contains the list of acronyms in the manual and their meanings.
Note: A note provides additional information.
Warning—Potential Damage: A warning identifies something that may damage the product hardware or software.
This service manual uses several different types of caution statements:
CAUTION—POTENTIAL INJURY: A caution identifies something that may cause harm to the service technician.
CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you start working, or use caution if the product must receive power to perform the task.
CAUTION—HOT SURFACE: This type of caution indicates a hot surface.
CAUTION—TIPPING HAZARD: This type of caution indicates a tipping hazard.
June 15, 2015
•Part number 41X0547 was replaced with 41X0918.
•The control panel assembly FRUs (41X0755 and 41X0753) were added to the Control panel parts catalogs.
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•FRUs were deleted on the Control panel parts catalog.
–40X9104 (Control panel keypad assembly (MX31x))
–40X9113 (Control panel lens)
–40X9111 (2.4" LCD)
–40X9112 (UICC (MX31x))
–40X7116 (4.3" LCD (touch-screen))
–40X9105 (Control panel keypad assembly (MX41x, MX51x, XM1140, and XM1145)
–40X9064 (Light tube)
–40X9114 (UICC (MX41x, MX51x, XM1140, and XM1145)
May 13, 2015
•Updated “200 paper jam messages” on page 55 to add error codes specific to polygon laser scanning unit (LSU).
•Updated “111 error messages” on page 109 to add error messages specific to polygon LSU. Added notes to identify the type of LSU (polygon or galvo) and controller board the printer supports.
•Updated “Laser scanning unit (LSU) service check” on page 112 to include other ways to resolve LSUrelated issues. Added notes to identify the type of LSU (polygon or galvo) and controller board the printer supports.
•Updated “Laser scanning unit (LSU) removal” on page 335 to add information on how to identify the type of LSU (polygon or galvo) and controller board the printer supports.
•Updated “Electronics 1” on page 391 to specify whether the LSU that the printer supports is a polygon or galvo. Added in the table these two FRUs: Polygon LSU frame (PN 41X0363) and Polygon LSU cable (41X0759).
April 23, 2015
•Updated the 97y error code table and created “Network port error service check” on page 134 for the 97y error codes.
•Updated the 98y error code table and created “Option communication error service check” on page 135 for the 98y error codes.
•Updated the 99y error code table and created “Option communication error service check” on page 135 for the 99y error codes.
April 6, 2015
•40X8303 FRU was renamed to ‘250-sheet tray insert (MX31x, MX41x, and XM1140—standard tray only)’
•40X8261 FRU was renamed to ‘ACM assembly (MX51x and XM1145—standard tray only)’
•40X8260 FRU was renamed to ‘ACM assembly (MX31x, MX41x, and XM1140—standard tray only)’
•40X8262 FRU was renamed to ‘ACM assembly (option tray only)’
•40X8305 FRU was added as ‘250-sheet tray insert (MX31x, MX41x, and XM1140—option tray only)’
February 6, 2015
• Part number 41X0259 (Narrow media sensor) was added to the parts catalog.
November 10, 2014
• Updated the ACM clutch removal procedure.
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October 10, 2014
•Updated the illustration of Electronics 2 parts catalog assembly to show the correct toner cartridge smart chip contact.
September 22, 2014
•Part number 40X8274 was replaced with 40X9181.
•Fax card (40X7855) was added in the parts catalog.
September 8, 2014
• Changed part number 40X8296 to 41X0547.
August 15, 2014
Updated the following service checks:
•Toner cartridge smart chip contact service check
•Cartridge gearbox service check
•LSU service check
•Tray 1 jam service check
August 7, 2014
• Scanner carriage failure service check was added to address the 843.00 error.
July 2, 2014
• Art revised for Frame parts catalog: spring (40X8295) and cable (40X8083) are no longer included.
June 11, 2014
• Parts catalog—Added Latin America power supply part number 41X0003.
May 23, 2014
• Added part number 40X0289 to the power cords parts catalog assembly.
April 16, 2014
•Art revised for Electronics 1 parts catalog. Actuator was removed for 40X8050 FRU.
•Descriptions for A4 and Legal support were added to FRUs (40X9055, 40X9056, 40X5804, and 40X9109) in the Imaging parts catalog.
•Note for updating the scanner firmware was added to the ADF paper jam service check.
March 24, 2014
•The EVERY 400K column was removed from the Inspection guide table.
•Model descriptions for part numbers 40X8303 and 40X8305 were added.
February 28, 2014
•Added the Restoring solutions, licenses, and configuration settings topic under Removal precautions.
•Updated the Restoring the printer configuration after replacing the controller board topic.
•Changed the title from eSF backup to Backing up eSF solutions and settings, and updated the topic.
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•Updated the Controller board removal topic.
•Editorial changes
January 17, 2014
•Restore factory defaults topics were added to the service menus.
•Updating the printer firmware topics were added to the repair information.
November 28, 2013
•Part number 40X8850 (Redrive shaft) was added to the parts catalog.
•Redrive shaft removal was added to the repair information.
•Part numbers for controller boards were replaced:
–40X9065 (Controller board (MX31x) to 40X9251
–40X9066 (Controller board (MX31x) to 40X9252
–40X9067 (Controller board (MX31x) to 40X9253
October 22, 2013
•Part number 40X9146 (Maintenance kit, 220 V) was replaced with 40X9136.
•Part number 40X9654 (550 sheet tray, lockable) was added.
August 20, 2013
• Fax card (40X7854) was included in the parts catalog.
August 13, 2013
•Topic for restoring the printer configuration after replacing the controller board was added.
•Additional procedure added for the installation note for the controller board removal topic.
•The following Diagnostic information topics were added:
–[x] page jam, clear standard bin. [20y.xx]
–201 paper jam messages
–Sensor (narrow media) jam service check
July 22, 2013
•Parts catalog FRU descriptions were revised to include model information:
–40X9055—Flatbed (MX51x and XM1145)
–40X9056—Flatbed (MX31x, MX41x, and XM1140)
July 11, 2013
•Parts catalog FRUs were added:
–40X8698—Relocation kit (MX310 and MX410)
–40X8699—Relocation kit (MX510)
July 1, 2013
•FRU description changed—40X8297, Pick tire (MX51x and XM1145)
•FRU added—40X8296, Pick tire (MX31x, MX41x and XM1140)
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June 19, 2013
•Changes were made to the ADF paper jam service check.
•Part number 40X8093 (Transfer roll) was changed to 40X8393.
•BSD model information was added to the FRU tables on the parts catalog.
•Some information from the error code tables were made into new service checks. The following are the new service check topics added:
–ADF rattling noise service check
–Imaging unit low service check
–Toner cartridge low service check
–Bin full service check
–Toner smart chip compatibility service check
–Imaging chip compatibility service check
–Flash full service check
–Maintenance kit service check
–NVRAM cyclic redundancy service check
–Invalid firmware/controller board service check
–RAM memory error service check
–Scanner configuration error service check
–Blank spaces on incoming fax service check
–Stretched words on incoming fax service check
–Download emulation cyclic redundancy service check
April 24, 2013
•For the Imaging parts catalog assembly, the descriptions for the following part numbers were revised: 40X9142, 40X9143, 40X9144, 40X9093, 40X9059, 40X9057
April 4, 2013
•Updated the ACM assembly removal procedure.
•Added Media sensor flag removal procedure.
•Updated the Sensor (input) early/late arriving service check to include checking of the media present sensor flag.
•Added media present sensor flag part number 40X8800 to the Electronics 2 parts catalog assembly.
February 4, 2013
•10.xx and 24x.08 errors were added to the User attendance messages table.
•24x.08 errors were added to the 24x paper jams and Input option jam error messages tables.
•New topic for updating the firmware was added to the Service menus chapter.
•BSD machines were added to the list of models under the General information chapter.
Preface
27
7015
28
7015
The LexmarkTM MX310dn, MX410, and MX510 (7015 xxx) are network capable, multi function laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted.
The printers are available in the following models:
|
Model |
Configurations |
Machine type/model |
|
MX310dn |
Mono laser MFP, Networking/Fax, Duplex print, Simplex |
7015 270 |
|
|
scan |
|
|
|
|
|
|
MX410de |
Mono laser MFP, Networking/Fax, Duplex print/scan, |
7015 470 |
|
|
4.3 inch color touch screen |
|
|
XM1140 |
7015 479 |
|
|
|
||
|
MX510de |
Mono laser MFP, Networking/No fax, Duplex print/scan, |
7015 630 |
|
|
4.3 inch color touch screen |
|
|
MX511de |
Mono laser MFP, Networking/Fax, Duplex print/scan, |
7015 670 |
|
|
e Task 4.3 inch color touch screen |
|
|
XM1145 |
7015 679 |
|
|
|
||
|
MX511dhe |
Mono laser MFP, Networking/Fax, Duplex print/scan, |
7015 675 |
|
|
e Task 4.3 inch color touch screen, Hard drive |
|
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom, and then repair the failure. After you complete the repair, perform tests as needed to verify the repair.
To begin diagnosing a problem, go to “Diagnostic information” on page 39. See “Repair information” on page 213 for information about removing and reinstalling parts. See “Parts catalog” on page 380 to help identify parts.
Additional information for printing on specialty media may be found in the Cardstock and Label Guide available at http://support.lexmark.com.
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
General information
29
7015
Weight
The printer trays can automatically feed paper weights up to 120 g/m2 (32 lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163 g/m2 (43 lb) bond grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended to use 90 g/m2 (24 lb) or heavier paper.
Note: Two sided printing is supported only for 60–90 g/m2 (16–24 lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time to several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper.
For 60–90 g/m2 (16–24 lb) bond paper, grain long paper is recommended.
Fiber content
Most high quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
The following paper types are not recommended for use with the printer:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be affected by the temperature in the printer fuser
General information
30