Lexmark MX310, MX410, MX510, XM1140 Service manual

MX310, MX410, MX51x & XM114x

Machine Type 7015-270, -47x, -6xx

Service Manual

•Start diagnostics

•Maintenance

•Safety and notices

•Trademarks

•Index

May 22, 2014

www.lexmark.com

P/N 12G2376

7015

Product information

Product name:

Lexmark MX310, MX410, MX51x, and XM114x

Machine type: 7015

Model(s):

270, 470, 630, 670, 675

Edition notice

May 22, 2014

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

PCL® is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners.

© 2012 Lexmark International, Inc. All rights reserved.

P/N 12G2376

	7015
Table of contents
Product information.....................................................................................	2
Edition notice...............................................................................................	2
Notices and safety information..................................................................	15
Laser notices............................................................................................................................................	15
Safety information...................................................................................................................................	18
Preface.......................................................................................................	23
Service manual conventions....................................................................................................................	23
Change history.........................................................................................................................................	23
General information...................................................................................	27
Media guidelines.....................................................................................................................................	27
Paper guidelines ...............................................................................................................................................	27
Using recycled paper and other office papers ..................................................................................................	30
Using specialty media .......................................................................................................................................	30
Supported paper sizes, types, and weights ......................................................................................................	32
Data security notice.................................................................................................................................	35
Tools required for service........................................................................................................................	35
Diagnostic information...............................................................................	37
Troubleshooting overview.......................................................................................................................	37
Performing the initial troubleshooting check ...................................................................................................	37
Power on Reset (POR) sequence ......................................................................................................................	37
Using Safe Mode...............................................................................................................................................	38
Fixing print quality issues........................................................................................................................	39
Initial print quality check ..................................................................................................................................	39
Gray background or toner fog check ................................................................................................................	39
Repeating defects check ...................................................................................................................................	40
Blank pages check.............................................................................................................................................	41
Solid black pages check.....................................................................................................................................	41
Shadow images check .......................................................................................................................................	42
Skewed print check...........................................................................................................................................	43
Streaked horizontal or vertical lines check .......................................................................................................	45
Toner smear check............................................................................................................................................	45
Toner specks check ...........................................................................................................................................	46
Paper jams...............................................................................................................................................	47
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Avoiding jams....................................................................................................................................................	47
Understanding jam messages and locations.....................................................................................................	48
200 paper jams .................................................................................................................................................	49
201 paper jams .................................................................................................................................................	57
202 paper jams .................................................................................................................................................	59
23y paper jams .................................................................................................................................................	62
241 paper jams .................................................................................................................................................	64
242–244 paper jams .........................................................................................................................................	68
25y paper jams .................................................................................................................................................	75
28y paper jams .................................................................................................................................................	78
29y paper jams .................................................................................................................................................	81
Understanding printer messages............................................................................................................	82
Cartridge low [88.xy].........................................................................................................................................	82
Cartridge nearly low [88.xy]..............................................................................................................................	83
Cartridge very low, [x] estimated pages remain [88.xy] ...................................................................................	83
Change [paper source] to [custom string] load [paper orientation].................................................................	83
Change [paper source] to [custom type name] load [orientation]...................................................................	83
Change [paper source] to [paper size] load [orientation] ................................................................................	83
Change [paper source] to [paper type] [paper size] load [orientation]............................................................	84
Close flatbed cover and load originals if restarting job [2yy.xx] .......................................................................	84
Close door.........................................................................................................................................................	84
Configuration change, some held jobs were not restored [57] ........................................................................	84
Complex page, some data may not have printed [39]......................................................................................	85
Defective flash detected [51]............................................................................................................................	85
Disk must be formatted for use in this device ..................................................................................................	85
Error reading USB drive. Remove USB..............................................................................................................	85
Error reading USB hub. Remove hub. ...............................................................................................................	85
Fax partition inoperative. Contact system administrator.................................................................................	85
Fax server 'To Format' not set up. Contact system administrator....................................................................	86
Fax Station Name not set up. Contact system administrator. ..........................................................................	86
Fax Station Number not set up. Contact system administrator. ......................................................................	86
Imaging unit low [84.xy] ...................................................................................................................................	86
Imaging unit nearly low [84.xy] ........................................................................................................................	86
Imaging unit very low, [x] estimated pages remain [84.xy]..............................................................................	86
Incorrect paper size, open [paper source] [34] ................................................................................................	87
Insufficient memory, some Held Jobs were deleted [37] .................................................................................	87
Insufficient memory, some held jobs will not be restored [37]........................................................................	87
Insufficient memory for Flash Memory Defragment operation [37]................................................................	87
Insufficient memory to collate job [37] ............................................................................................................	87
Insufficient memory to support Resource Save feature [35]............................................................................	88
Load manual feeder with [custom string] [paper orientation] .........................................................................	88
Load manual feeder with [custom type name] [paper orientation].................................................................	88
Load manual feeder with [paper size] [paper orientation]...............................................................................	88
Load manual feeder with [paper type] [paper size] [paper orientation]..........................................................	89
Load [paper source] with [custom string] [paper orientation] .........................................................................	89
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Load [paper source] with [custom type name] [paper orientation].................................................................	89
Load [paper source] with [paper size] [paper orientation]...............................................................................	89
Load [paper source] with [paper type] [paper size] [paper orientation]..........................................................	90
Maintenance kit low [80.xy] .............................................................................................................................	90
Maintenance kit nearly low [80.xy] ..................................................................................................................	90
Maintenance kit very low, [x] estimated pages remain [80.xy]........................................................................	90
Memory full [38]...............................................................................................................................................	90
Memory full, cannot print faxes .......................................................................................................................	90
Memory full, cannot send faxes .......................................................................................................................	91
Network [x] software error [54] .......................................................................................................................	91
No analog phone line connected to modem, fax is disabled............................................................................	91
Non Lexmark [supply type], see User’s Guide [33.xy] ......................................................................................	91
Not enough free space in flash memory for resources [52] .............................................................................	92
Printer had to restart. Last job may be incomplete..........................................................................................	92
Reinstall defective or unresponsive cartridge [31.xy].......................................................................................	92
Reinstall missing or unresponsive cartridge [31.xy] .........................................................................................	92
Remove paper from standard output bin.........................................................................................................	92
Replace all originals if restarting job.................................................................................................................	92
Replace cartridge, 0 estimated pages remain [88.xy].......................................................................................	93
Replace cartridge, printer region mismatch [42.xy] .........................................................................................	93
Replace defective imaging unit [31.xy].............................................................................................................	93
Replace jammed originals if restarting job. ......................................................................................................	94
Replace imaging unit, 0 estimated pages remain [84.xy] .................................................................................	94
Replace maintenance kit, 0 estimated pages remain [80.xy] ...........................................................................	94
Reinstall missing or unresponsive imaging unit [31.xy]....................................................................................	94
Replace unsupported cartridge [32.xy] ............................................................................................................	94
Replace unsupported imaging unit [32.xy] .......................................................................................................	95
Restore held jobs? ............................................................................................................................................	95
Scanner automatic feeder cover open .............................................................................................................	95
Scanner disabled by admin [840.01].................................................................................................................	95
Scanner disabled. Contact system administrator if problem persists. [840.02] ...............................................	95
Scanner jam, remove all originals from the scanner [2yy.xx] ...........................................................................	95
Scanner jam, remove jammed originals from the scanner [2yy.xx] .................................................................	95
Serial option [x] error [54] ................................................................................................................................	96
SMTP server not set up. Contact system administrator. ..................................................................................	96
Some held jobs were not restored ...................................................................................................................	96
Standard network software error [54]..............................................................................................................	96
Standard USB port disabled [56].......................................................................................................................	96
Supply needed to complete job........................................................................................................................	97
Too many flash options installed [58]...............................................................................................................	97
Too many trays attached [58]...........................................................................................................................	97
Unformatted flash detected [53]......................................................................................................................	97
Weblink server not set up. Contact system administrator. ..............................................................................	97
User attendance messages......................................................................................................................	98
User attendance messages (0 99.99) ...............................................................................................................	98
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Toner cartridge smart chip contact service check ............................................................................................	99
Imaging unit smart chip contact service check .................................................................................................	99
Toner smart chip compatibility service check.................................................................................................	100
Imaging chip compatibility service check .......................................................................................................	100
Media size mismatch service check ................................................................................................................	101
Printer/cartridge mismatch service check ......................................................................................................	102
Flash full service check....................................................................................................................................	103
Maintenance kit service check........................................................................................................................	103
Insufficient memory service check .................................................................................................................	103
Imaging unit low service check .......................................................................................................................	104
Toner cartridge low service check ..................................................................................................................	104
Printer hardware errors........................................................................................................................	105
111 errors .......................................................................................................................................................	105
121 errors .......................................................................................................................................................	107
126 errors .......................................................................................................................................................	108
132 errors .......................................................................................................................................................	109
133 errors .......................................................................................................................................................	110
140 errors .......................................................................................................................................................	111
146 errors .......................................................................................................................................................	112
155 errors .......................................................................................................................................................	113
171 errors .......................................................................................................................................................	114
Steps before starting the 9yy service checks ..................................................................................................	115
900 errors .......................................................................................................................................................	117
912 errors .......................................................................................................................................................	122
94y errors........................................................................................................................................................	122
950–958 errors ...............................................................................................................................................	122
959 errors .......................................................................................................................................................	125
96y errors........................................................................................................................................................	126
97y errors........................................................................................................................................................	127
98y errors........................................................................................................................................................	127
99y errors........................................................................................................................................................	128
Base printer symptoms...................................................................................................................................	128
Dead machine service check...........................................................................................................................	129
Controller board service check .......................................................................................................................	130
Control panel service check ............................................................................................................................	131
Control panel button service check ................................................................................................................	132
USB print service check...................................................................................................................................	133
Front door not closed service check ...............................................................................................................	134
Network service check....................................................................................................................................	135
ADF/Scanner hardware errors...............................................................................................................	137
8yy error messages .........................................................................................................................................	137
Scanner disabled error service check .............................................................................................................	138
ADF service check ...........................................................................................................................................	140
Scanner configuration error service check .....................................................................................................	141
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Scan/fax/copy symptoms ...............................................................................................................................	141
Black or blank page copy service check ..........................................................................................................	142
CCD service check ...........................................................................................................................................	143
Flatbed motor service check...........................................................................................................................	143
Flatbed home position service check..............................................................................................................	144
ADF rattling noise service check .....................................................................................................................	144
Flatbed legal scan service check .....................................................................................................................	145
ADF streak service check ................................................................................................................................	145
ADF feed errors service check ........................................................................................................................	146
ADF duplex service check................................................................................................................................	147
Modem/fax card service check.......................................................................................................................	148
Blank spaces on incoming fax service check...................................................................................................	149
Stretched words on incoming fax service check .............................................................................................	149
Fax reception service check ............................................................................................................................	149
Fax transmission service check .......................................................................................................................	151
Fax error log codes .........................................................................................................................................	153
Escalating a fax issue to second level support................................................................................................	157
Input option hardware errors...............................................................................................................	158
321–344 errors ...............................................................................................................................................	158
Service menus..........................................................................................	163
Understanding the control panel and menus.......................................................................................	163
Using the printer control panel.......................................................................................................................	163
Understanding the colors of the Sleep button and indicator lights................................................................	164
Understanding the home screen ....................................................................................................................	165
Using the touch-screen buttons .....................................................................................................................	166
Menus list..............................................................................................................................................	167
Diagnostics menu..................................................................................................................................	168
Entering the Diagnostics menu.......................................................................................................................	168
Registration.....................................................................................................................................................	168
Scanner calibration .........................................................................................................................................	169
Print Tests .......................................................................................................................................................	170
Print Quality Pages..........................................................................................................................................	170
HARDWARE TESTS ..........................................................................................................................................	171
DUPLEX TESTS .................................................................................................................................................	173
INPUT TRAY TESTS ..........................................................................................................................................	175
OUTPUT BIN TESTS .........................................................................................................................................	176
BASE SENSOR TEST..........................................................................................................................................	177
DEVICE TESTS ..................................................................................................................................................	177
PRINTER SETUP ...............................................................................................................................................	178
EP SETUP.........................................................................................................................................................	180
REPORTS .........................................................................................................................................................	182
EVENT LOG......................................................................................................................................................	182
Scanner tests...................................................................................................................................................	183
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Exit Diags.........................................................................................................................................................	187
Configuration menu..............................................................................................................................	188
Entering the Configuration menu ...................................................................................................................	188
Reset ADF Maintenance Kit Counter ..............................................................................................................	188
Maintenance Counter Value...........................................................................................................................	188
Reset Maintenance Counter ...........................................................................................................................	188
Print Quality Pages..........................................................................................................................................	189
Reports ...........................................................................................................................................................	189
Panel Menus ...................................................................................................................................................	189
PPDS Emulation ..............................................................................................................................................	190
Download Emuls .............................................................................................................................................	190
Safe Mode.......................................................................................................................................................	190
Factory Defaults..............................................................................................................................................	190
Energy Conserve .............................................................................................................................................	191
Fax low power support ...................................................................................................................................	191
Min copy memory...........................................................................................................................................	191
Num pad job assist..........................................................................................................................................	191
Format fax storage..........................................................................................................................................	192
ADF edge erase ...............................................................................................................................................	192
Flatbed edge erase..........................................................................................................................................	192
Scanner manual registration...........................................................................................................................	192
Disable scanner...............................................................................................................................................	194
Paper Prompts ................................................................................................................................................	194
Envelope Prompts...........................................................................................................................................	194
Action for Prompts..........................................................................................................................................	195
Jobs on Disk ....................................................................................................................................................	195
Disk Encryption ...............................................................................................................................................	196
Wipe All Settings.............................................................................................................................................	196
Font Density....................................................................................................................................................	196
Font Sharpening..............................................................................................................................................	196
Reduced Curl...................................................................................................................................................	196
Require Standby..............................................................................................................................................	197
A5 Loading ......................................................................................................................................................	197
UI Automation ................................................................................................................................................	197
LES Applications ..............................................................................................................................................	198
Key Repeat Initial Delay ..................................................................................................................................	198
Key Repeat Rate..............................................................................................................................................	198
Clear Supply Usage History .............................................................................................................................	198
Clear Custom Status........................................................................................................................................	199
USB Speed.......................................................................................................................................................	199
Automatically Display Error Screens ...............................................................................................................	199
USB PnP ..........................................................................................................................................................	199
Restore factory defaults .................................................................................................................................	200
Entering Invalid engine mode................................................................................................................	200
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Entering Recovery mode.......................................................................................................................	201
Accessing the Network SE menu...........................................................................................................	201
Service Engineer menu..........................................................................................................................	201
Accessing the service engineer (SE) menu......................................................................................................	201
Service engineer (SE) menu ............................................................................................................................	201
Fax service engineer (SE) menu ......................................................................................................................	202
Repair information...................................................................................	203
Removal precautions.............................................................................................................................	203
Data security notice ........................................................................................................................................	203
Handling ESD sensitive parts ..........................................................................................................................	204
Controller board/control panel replacement .................................................................................................	204
Restoring the printer configuration after replacing the controller board ......................................................	205
Restoring solutions, licenses, and configuration settings...............................................................................	208
Updating the printer firmware ......................................................................................................................	209
Backing up eSF solutions and settings ............................................................................................................	210
Ribbon cable connectors ................................................................................................................................	211
Zero Insertion Force (ZIF) connectors ........................................................................................................	211
Horizontal top contact connector ..............................................................................................................	212
Horizontal bottom contact connector........................................................................................................	215
Vertical mount contact connector .............................................................................................................	218
Horizontal sliding contact connector .........................................................................................................	221
Low Insertion Force (LIF) connector...........................................................................................................	224
Printhead assembly adjustments....................................................................................................................	225
Removal procedures.............................................................................................................................	228
Left side removals.................................................................................................................................	228
Left cover removal ..........................................................................................................................................	228
Main drive gearbox removal...........................................................................................................................	230
MPF solenoid removal ....................................................................................................................................	232
MPF gearbox removal.....................................................................................................................................	234
Reverse solenoid removal...............................................................................................................................	237
ACM clutch removal (MX310, MX410) ...........................................................................................................	238
Cartridge gearbox removal .............................................................................................................................	243
Duplex gear assembly removal .......................................................................................................................	243
Right side removals...............................................................................................................................	245
Right cover removal........................................................................................................................................	245
Memory access door removal ........................................................................................................................	248
Tray present sensor removal ..........................................................................................................................	248
Cooling fan removal........................................................................................................................................	249
Controller board removal ...............................................................................................................................	250
Controller board shield removal.....................................................................................................................	252
Upper shield removal .....................................................................................................................................	254
Toner cartridge smart chip contact removal ..................................................................................................	254
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Modem removal .............................................................................................................................................	256
Front removals......................................................................................................................................	258
Left front mount removal ...............................................................................................................................	258
Right front mount removal .............................................................................................................................	259
Transfer roll removal ......................................................................................................................................	261
Cartridge plunger removal..............................................................................................................................	262
Name plate cover removal .............................................................................................................................	264
Front bin cover removal .................................................................................................................................	266
Control panel assembly removal ....................................................................................................................	267
UICC removal ..................................................................................................................................................	270
UICC (MX310) removal ...................................................................................................................................	270
UICC shield removal........................................................................................................................................	271
USB cable bracket removal .............................................................................................................................	272
Speaker removal .............................................................................................................................................	272
Control panel cover removal ..........................................................................................................................	273
Display removal (MX410, MX51x)...................................................................................................................	274
Display (MX310) removal ...............................................................................................................................	276
Light tube removal..........................................................................................................................................	276
Keypad assembly removal ..............................................................................................................................	278
MPF tray removal ...........................................................................................................................................	278
MPF pick roller cover removal ........................................................................................................................	281
MPF pick roller removal..................................................................................................................................	281
Bail removal ....................................................................................................................................................	282
Jam access cover removal...............................................................................................................................	282
Front access cover removal ............................................................................................................................	283
Front door sensor removal .............................................................................................................................	285
Front input guide removal ..............................................................................................................................	285
Separator pad removal ...................................................................................................................................	287
Bottom removals...................................................................................................................................	290
Power supply removal ....................................................................................................................................	290
Power supply shield removal..........................................................................................................................	291
Duplex removal...............................................................................................................................................	292
Duplex sensor and input sensor removal .......................................................................................................	293
Duplex sensor and input sensor (MX310, MX410) removal ...........................................................................	296
Index sensor removal......................................................................................................................................	297
Media present sensor removal .......................................................................................................................	298
Toner density sensor removal ........................................................................................................................	300
Trailing edge sensor removal..........................................................................................................................	300
Trailing edge sensor (MX310, MX410) removal..............................................................................................	301
Media present sensor flag removal ................................................................................................................	306
ACM assembly removal ..................................................................................................................................	310
ACM assembly (MX310, MX410) removal ......................................................................................................	312
Pick/lift motor gearbox removal.....................................................................................................................	316
Tray guide removal .........................................................................................................................................	317
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Rear side removals................................................................................................................................	319
Dust cover removal.........................................................................................................................................	319
Rear exit door removal ...................................................................................................................................	320
Rear cover removal.........................................................................................................................................	321
Narrow media/bin full sensor removal...........................................................................................................	321
Redrive assembly removal..............................................................................................................................	323
Redrive shaft removal.....................................................................................................................................	324
Fuser removal .................................................................................................................................................	326
Top side removals.................................................................................................................................	327
Top cover assembly removal ..........................................................................................................................	327
Bin extender removal .....................................................................................................................................	328
Laser scanning unit (LSU) removal..................................................................................................................	330
ADF/scanner removals..........................................................................................................................	332
ADF separator pad removal ...........................................................................................................................	332
ADF separator roll removal ............................................................................................................................	333
Flatbed cushion removal ................................................................................................................................	335
Scanner front cover removal ..........................................................................................................................	336
Scanner rear cover removal............................................................................................................................	336
ADF input tray removal...................................................................................................................................	337
ADF unit removal ............................................................................................................................................	337
Scanner assembly removal .............................................................................................................................	340
ADF top cover assembly removal ...................................................................................................................	343
ADF cable removal ..........................................................................................................................................	345
USB cable removal ..........................................................................................................................................	345
USB wireless cable removal ............................................................................................................................	346
ADF hinge removal..........................................................................................................................................	348
Flatbed assembly removal ..............................................................................................................................	348
Control panel ribbon cable removal ...............................................................................................................	348
Speaker cable removal....................................................................................................................................	349
Cave light cable removal.................................................................................................................................	351
Restraint pad removal ....................................................................................................................................	352
250/550-sheet option tray removals....................................................................................................	353
Pick roller removal ..........................................................................................................................................	353
Separator roll assembly removal ....................................................................................................................	354
ACM assembly removal ..................................................................................................................................	356
Component locations...............................................................................	359
Exterior locations..................................................................................................................................	359
Front view .......................................................................................................................................................	359
Rear view ........................................................................................................................................................	360
Connectors............................................................................................................................................	361
Controller board .............................................................................................................................................	361
Power supply ..................................................................................................................................................	367
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Maintenance............................................................................................	369
Inspection guide....................................................................................................................................	369
Scheduled maintenance........................................................................................................................	370
Maintenance kits ............................................................................................................................................	370
Resetting the maintenance counter ...............................................................................................................	371
Lubrication specification.......................................................................................................................	371
Cleaning the printer..............................................................................................................................	371
Cleaning the printer ........................................................................................................................................	371
Cleaning the scanner glass..............................................................................................................................	372
Parts catalog............................................................................................	374
Legend...................................................................................................................................................	374
Assembly 1: Covers................................................................................................................................	375
Assembly 2: Imaging..............................................................................................................................	377
Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145)...................................................	381
Assembly 4: Control panel (MX31x)......................................................................................................	383
Assembly 5: Electronics 1......................................................................................................................	385
Assembly 6: Electronics 2......................................................................................................................	387
Assembly 7: Frame................................................................................................................................	390
Assembly 8: Option trays......................................................................................................................	393
Assembly 9: Maintenance kits...............................................................................................................	395
Assembly 10: Power cords....................................................................................................................	397
Assembly 11: Miscellaneous.................................................................................................................	399
Appendix A: Printer specifications............................................................	401
Electrical specifications.........................................................................................................................	401
Operating clearances.............................................................................................................................	401
Acoustics...............................................................................................................................................	401
Operating environment.........................................................................................................................	402
Scanner specifications...........................................................................................................................	403
Fax specifications..................................................................................................................................	404
Appendix B: Options and features............................................................	405
Available internal options.....................................................................................................................	405
Media handling options.........................................................................................................................	405

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Appendix C: Theory of operation..............................................................	407
POR sequence.......................................................................................................................................	407
Printer control.......................................................................................................................................	407
Paper path information.........................................................................................................................	407
Input tray ........................................................................................................................................................	407
Multipurpose feeder (MPF) ............................................................................................................................	408
Simplex printing ..............................................................................................................................................	408
Duplex printing ...............................................................................................................................................	409
Media handling components.................................................................................................................	410
Main drive gearbox.........................................................................................................................................	410
Autocompensator mechanism (ACM) ............................................................................................................	410
Key components....................................................................................................................................	411
Sensors............................................................................................................................................................	411
Other key components ...................................................................................................................................	412
Electrophotographic process (EP process)............................................................................................	414
ADF theory.............................................................................................................................................	417
ADF theory of operation .................................................................................................................................	417
Appendix D: Acronyms.............................................................................	421
Acronyms...............................................................................................................................................	421
Index........................................................................................................	423
Part number index...................................................................................	433
Part name index.......................................................................................	439

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Notices andsafety information

Laser notices

Laser notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I

(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser-Hinweis

Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR, Kapitel I, Unterkapitel J für Laserprodukte der Klasse I (1); andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den IEC 60825-1- Anforderungen entspricht.

Laserprodukte der Klasse I werden nicht als gefährlich eingestuft. Der Drucker enthält im Inneren einen Laser der Klasse IIIb (3b), und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser, der im Wellenlängenbereich von 655 bis 675 Nanometern arbeitet. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für Klasse I überschreitet.

Avis relatif à l'utilisation du laser

L'imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits laser (DHHS 21 CFR, Chapter I, Subchapter J for Class I (1)). Pour les autres pays, elle est certifiée conforme aux exigences des normes IEC 60825-1 relatives aux produits laser de classe I.

Les produits laser de Classe I ne sont pas considérés comme dangereux. L'imprimante contient un laser de classe IIIb (3b), laser arséniure de gallium 7 milliwatts opérant sur une longueur d'onde de l'ordre de 655 à 675 nanomètres. Le système laser ainsi que l'imprimante ont été conçus de manière à ce que personne ne soit exposé à des rayonnements laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de la maintenance.

Avvertenze sui prodotti laser

La stampante è certificata negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR, Capitolo I, Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come prodotto laser di Classe I conforme ai requisiti IEC 60825-1.

I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser di Classe IIIb (3b), che è nominalmente un laser ad arseniuro di gallio a 7 milliwatt funzionante a una lunghezza d'onda di 655-675 nanometri. Il sistema laser e la stampante sono stati progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla Classe I durante le normali operazioni di stampa, manutenzione o assistenza.

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Aviso de láser

Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene un láser interno de Clase IIIb (3b) que nominalmente es un láser de arseniuro de galio de 7 milivatios que funciona en una longitud de onda de 655-675 nanómetros. El sistema láser y la impresora se han diseñado para que ningún individuo acceda nunca a las radiaciones láser por encima del nivel de Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico prescritas.

Aviso sobre laser

A impressora foi certificada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, capítulo I, subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificada como produto a laser de Classe I em conformidade com os requisitos da IEC 60825-1.

Os produtos a laser de Classe I não são considerados perigosos. A impressora contém, internamente, um laser de Classe IIIb (3b) que é um laser de arsenieto de gálio de 7 miliwatts operando no comprimento de onda de 655-675 nanômetros. O sistema do laser e a impressora foram projetados para que jamais haja acesso humano à radiação do laser acima do nível da Classe I durante a operação normal ou a manutenção pelo usuário ou sob as condições de manutenção prescritas.

Laserinformatie

Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR, hoofdstuk 1, paragraaf J voor laserproducten van klasse I (1). Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825-1.

Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van klasse IIIb (3b), een galliumarsenide laser met een nominaal vermogen van 7 milliwatt en een golflengtebereik van 655-675 nanometer. Het lasersysteem en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan aan laserstraling die hoger is dan het toegestane niveau voor klasse I-apparaten, tijdens normaal gebruik, onderhoudswerkzaamheden door de gebruiker of voorgeschreven servicewerkzaamheden.

Lasererklæring

Denne printer er certificeret i USA i henhold til kravene i DHHS 21 CFR, afsnit I, underafsnit J, for Klasse I-laserprodukter

(1) og certificeret andetsteds som et Klasse I-laserprodukt i henhold til kravene i IEC 60825-1.

Klasse I-laserprodukter anses ikke for at være farlige. Printeren indeholder internt en klasse IIIb (3b)-laser, der nominelt er en 7 milliwatt galliumarsenid-laser, som fungerer i bølgelængdeområdet 655-675 nanometer. Lasersystemet og printeren er udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider Klasse I-niveauet under normal brug, brugers vedligeholdelse eller de foreskrevne servicebetingelser.

Laserilmoitus

Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR, Chapter I, Subchapter J -standardin mukaiseksi luokan I (1) - lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.

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Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.

Lasermeddelande

Skrivaren är certifierad i USA enligt kraven i DHHS 21 CFR, avsnitt I, underavsnitt J för laserprodukter av klass I (1) och i andra länder är den certifierad som en laserprodukt av klass I som uppfyller kraven i IEC 60825-1.

Laserprodukter av klass I anses inte vara skadliga. Skrivaren innehåller en klass IIIb (3b)-laser, vilket är en 7 mW galliumarseniklaser som arbetar inom en våglängd på 655–675 nm. Lasersystemet och skrivaren är utformade så att människor aldrig utsätts för laserstrålning över klass I-nivå under normala förhållanden vid användning, underhåll eller service.

Lasermerknad

Skriveren er sertifisert i USA for samsvar med kravene i DHHS 21 CFR, kapittel I, underkapittel J for laserprodukter av klasse I (1), og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med kravene i IEC 60825-1.

Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern laser av klasse IIIb (3b) som nominelt er en 7 milliwatt galliumarsenid-laser, og som opererer i bølgelengder på 655-675 nanometer. Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift, vedlikehold eller foreskrevet service.

Avís sobre el làser

Als EUA, la impressora està certificada de conformitat amb els requisits del capítol I, apartat J del CFR 21 del Departament de Salut i Serveis Humans per a productes làser de classe I (1) i a la resta de països està certificada com a producte làser de classe I d'acord amb els requisits de la norma IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. A l'interior de la impressora hi ha un làser de classe IIIb (3b) que nominalment es un arsenur de galió de 7 mil·liwatts que funciona a una longitud d'ona de 655-675 nanòmetres. El sistema làser y la impressora s'han dissenyat amb l'objectiu d'impedir l'accés humà de la radiació làser superior al nivell de classe I durant un funcionament normal, el manteniment per part de l'usuari o les condicions de servei prescrites.

I 1 DHHS 21 CFR Chapter I Subchapter JIEC 60825-1 I

I IIIb 3b655 675 7I

DHHS 21 CFR, Chapter I, Subchapter J I(1)IEC 60825-1 I .

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Class I . 655-6757 IIIb(3b) ., I.

DHHS 21 CFR Chapter I Subchapter J I 1IEC 60825-1 I

I IIIb 3b 7 655-675nmI

DHHS 21 CFR Chapter I Subchapter J I (1)

IEC 60825-1 I

I IIIb (3b) 7(milliwatt) 655 675 (nanometer) (gallium arsenide laser) I

Safety information

Safety information

•The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

•The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.

•There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.

CAUTION—POTENTIAL INJURY

The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

Consignes de sécurité

•La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

•Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié.

•Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.

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AVERTISSEMENT—RISQUE DE BLESSURE

La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les réglementations locales.

Norme di sicurezza

•La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

•Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.

•Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

ATTENZIONE — PERICOLO DI LESIONI

La batteria al litio presente del prodotto non deve essere sostituita. In caso di sostituzione errata della batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare, smontare o bruciare batterie al litio. Smaltire le batterie al litio usate seguendo le istruzioni del produttore e le norme locali.

Sicherheitshinweise

•Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

•Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.

•Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

VORSICHT - VERLETZUNGSGEFAHR

Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die Anweisungen des Herstellers und die örtlichen Bestimmungen.

Pautas de Seguridad

•La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

•La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento.

•Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

PRECAUCIÓN: POSIBLES DAÑOS PERSONALES

La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las instrucciones del fabricante y las normativas locales.

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Informações de Segurança

•A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

•As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.

•Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

ATENÇÃO — RISCO DE FERIMENTO

A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão se uma bateria de lítio for substituída incorretamente. Não recarregue, desmonte ou incinere uma bateria de lítio. Descarte as baterias de lítio usadas de acordo com as instruções do fabricante e regulamentos locais.

Informació de Seguretat

•La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

•La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.

•El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

ATENCIÓ

La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi ha perill d’explosió si no es substitueix correctament la bateria de liti. No recarregueu, desmunteu o incinereu una bateria de liti. Desfeu-vos de les bateries de liti usades d’acord amb les instruccions del fabricant i les regulacions locals.

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Preface

This manual contains maintenance procedures for service personnel.

It is divided into the following chapters:

•General information contains a general description of the printer. Special tools and test equipment are discussed.

•Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.

•Service menus contains descriptions of the printer interface, the user and service menus.

•Repair information provides instructions for making printer adjustments and removing and installing FRUs.

•Component locations uses illustrations to identify the basic printer parts.

•Maintenance contains the lubrication specifications and recommendations to prevent problems.

•Parts catalog contains illustrations and part numbers for individual FRUs.

•Appendix A: Printer specifications contains detailed specifications about the product.

•Appendix B: Options and features contains the available options and other features of the product.

•Appendix C: Theory of operation contains the theory of operation.

•Appendix D: Acronyms contains the list of acronyms in the manual and their meanings.

Service manual conventions

Note: A note provides additional information.

Warning—Potential Damage: A warning identifies something that might damage the product hardware or software.

This service manual uses several different types of caution statements:

CAUTION—POTENTIAL INJURY: A caution identifies something that might cause the service technician harm.

CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you start working, or use caution if the product must receive power to perform the task.

CAUTION—HOT SURFACE: This type of caution indicates a hot surface.

CAUTION—TIPPING HAZARD: This type of caution indicates a tipping hazard.

Change history

May 23, 2014

• Added part number 40X0289 to the power cords parts catalog assembly.

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April 16, 2014

•Art revised for Electronics 1 parts catalog. Actuator was removed for 40X8050 FRU.

•Descriptions for A4 and Legal support were added to FRUs (40X9055, 40X9056, 40X5804, and 40X9109) in the Imaging parts catalog.

•Note for updating the scanner firmware was added to the ADF paper jam service check.

March 24, 2014

•The EVERY 400K column was removed from the Inspection guide table.

•Model descriptions for part numbers 40X8303 and 40X8305 were added.

February 28, 2014

•Added the Restoring solutions, licenses, and configuration settings topic under Removal precautions.

•Updated the Restoring the printer configuration after replacing the controller board topic.

•Changed the title from eSF backup to Backing up eSF solutions and settings, and updated the topic.

•Updated the Controller board removal topic.

•Editorial changes

January 17, 2014

•Restore factory defaults topics were added to the service menus.

•Updating the printer firmware topics were added to the repair information.

November 28, 2013

•Part number 40X8850 (Redrive shaft) was added to the parts catalog.

•Redrive shaft removal was added to the repair information.

•Part numbers for controller boards were replaced:

–40X9065 (Controller board (MX31x) to 40X9251

–40X9066 (Controller board (MX31x) to 40X9252

–40X9067 (Controller board (MX31x) to 40X9253

October 22, 2013

•Part number 40X9146 (Maintenance kit, 220 V) was replaced with 40X9136.

•Part number 40X9654 (550 sheet tray, lockable) was added.

August 20, 2013

• Fax card (40X7854) was included in the parts catalog.

August 13, 2013

•Topic for restoring the printer configuration after replacing the controller board was added.

•Additional procedure added for the installation note for the controller board removal topic.

•The following Diagnostic information topics were added:

–[x] page jam, clear standard bin. [20y.xx]

–201 paper jam messages

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– Sensor (narrow media) jam service check

July 22, 2013

•Parts catalog FRU descriptions were revised to include model information:

–40X9055—Flatbed (MX51x and XM1145)

–40X9056—Flatbed (MX31x, MX41x, and XM1140)

July 11, 2013

•Parts catalog FRUs were added:

–40X8698—Relocation kit (MX310 and MX410)

–40X8699—Relocation kit (MX510)

July 1, 2013

•FRU description changed—40X8297, Pick tire (MX51x and XM1145)

•FRU added—40X8296, Pick tire (MX31x, MX41x and XM1140)

June 19, 2013

•Changes were made to the ADF paper jam service check.

•Part number 40X8093 (Transfer roll) was changed to 40X8393.

•BSD model information was added to the FRU tables on the parts catalog.

•Some information from the error code tables were made into new service checks. The following are the new service check topics added:

–ADF rattling noise service check

–Imaging unit low service check

–Toner cartridge low service check

–Bin full service check

–Toner smart chip compatibility service check

–Imaging chip compatibility service check

–Flash full service check

–Maintenance kit service check

–NVRAM cyclic redundancy service check

–Invalid firmware/controller board service check

–RAM memory error service check

–Scanner configuration error service check

–Blank spaces on incoming fax service check

–Stretched words on incoming fax service check

–Download emulation cyclic redundancy service check

April 24, 2013

•For the Imaging parts catalog assembly, the descriptions for the following part numbers were revised: 40X9142, 40X9143, 40X9144, 40X9093, 40X9059, 40X9057

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April 4, 2013

•Updated the ACM assembly removal procedure.

•Added Media sensor flag removal procedure.

•Updated the Sensor (input) early/late arriving service check to include checking of the media present sensor flag.

•Added media present sensor flag part number 40X8800 to the Electronics 2 parts catalog assembly.

February 4, 2013

•10.xx and 24x.08 errors were added to the User attendance messages table.

•24x.08 errors were added to the 24x paper jams and Input option jam error messages tables.

•New topic for updating the firmware was added to the Service menus chapter.

•BSD machines were added to the list of models under the General information chapter.

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General information

The LexmarkTM MX310dn, MX410, and MX510 (7015 xxx) are network capable, multi function laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted.

The printers are available in the following models:

	Model	Configurations	Machine type/model
	MX310dn	Mono laser MFP, Networking/Fax, Duplex print, Simplex	7015 270
		scan
	MX410de	Mono laser MFP, Networking/Fax, Duplex print/scan,	7015 470
		4.3 inch color touch screen
	XM1140		7015 479
	MX510de	Mono laser MFP, Networking/No fax, Duplex print/scan,	7015 630
		4.3 inch color touch screen
	MX511de	Mono laser MFP, Networking/Fax, Duplex print/scan,	7015 670
		e Task 4.3 inch color touch screen
	XM1145		7015 679
	MX511dhe	Mono laser MFP, Networking/Fax, Duplex print/scan,	7015 675
		e Task 4.3 inch color touch screen, Hard drive

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom, and then repair the failure. After you complete the repair, perform tests as needed to verify the repair.

To begin diagnosing a problem, go to “Diagnostic information” on page 37. See “Repair information” on page 203 for information about removing and reinstalling parts. See “Parts catalog” on page 374 to help identify parts.

Media guidelines

Additional information for printing on specialty media may be found in the Cardstock and Label Guide available at http://support.lexmark.com.

Paper guidelines

Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.

Paper characteristics

The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.

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Weight

The printer trays can automatically feed paper weights up to 120 g/m2 (32 lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163 g/m2 (43 lb) bond grain long paper. Paper lighter than

60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended to use 90 g/m2 (24 lb) or heavier paper.

Note: Two sided printing is supported only for 60–90 g/m2 (16–24 lb) bond paper.

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.

Smoothness

Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture content

The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.

Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time to several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period.

Grain direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper.

For 60–90 g/m2 (16–24 lb) bond paper, grain long paper is recommended.

Fiber content

Most high quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.

Unacceptable paper

The following paper types are not recommended for use with the printer:

•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper

•Preprinted papers with chemicals that may contaminate the printer

•Preprinted papers that can be affected by the temperature in the printer fuser

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•Preprinted papers that require a registration (the precise print location on the page) greater than ±2.4 mm (±0.9 inch), such as optical character recognition (OCR) forms

In some cases, registration can be adjusted with a software application to successfully print on these forms:

•Coated papers (erasable bond), synthetic papers, thermal papers

•Rough edged, rough or heavily textured surface papers, or curled papers

•Recycled papers that fail EN12281:2002 (European)

•Paper weighing less than 60 g/m2 (16 lb)

•Multiple part forms or documents

Selecting paper

Using the appropriate paper prevents jams and helps ensure trouble free printing.

To help avoid paper jams and poor print quality:

•Always use new, undamaged paper.

•Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.

•Do not use coated papers unless they are specifically designed for electrophotographic printing.

Selecting preprinted forms and letterhead

Use these guidelines when selecting preprinted forms and letterhead:

•Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.

•Use only forms and letterhead printed using an offset lithographic or engraved printing process.

•Avoid papers with rough or heavily textured surfaces.

Use papers printed with heat resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation set or oil based generally meet these requirements; latex inks might not.

When in doubt, contact the paper supplier.

Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions.

Storing paper

Use these paper storage guidelines to help avoid jams and uneven print quality:

•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.

•Store paper in cartons, on a pallet or shelf, rather than on the floor.

•Store individual packages on a flat surface.

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•Do not store anything on top of individual paper packages.

•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat.

Using recycled paper and other office papers

As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no blanket statement can be made that all recycled paper will feed well.

Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.

•Low moisture content (4–5%)

•Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)

Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.

•Suitable sheet-to-sheet coefficient of friction (0.4–0.6)

•Sufficient bending resistance in the direction of feed

Recycled paper, paper of lower weight (<60 g/m2 [16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and paper that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions).

Using specialty media

Tips on using card stock

Card stock is heavy, single ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.

•From the Paper menu, set the Paper Type to Card Stock.

•Select the appropriate Paper Texture setting.

•Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems.

•Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 220°C (446°F) without releasing hazardous emissions.

•Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi liquid and volatile components into the printer.

•Use grain short card stock when possible.

General information

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