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Hardware Maintenance Manual A40 Type 6840

A40P Type 6841

A40i Type 2271

IBM NetVista Computer

Hardware Maintenance Manual A40 Type 6840

A40P Type 6841

A40i Type 2271

IBM NetVista Computer

Note:

Before using this information and the product it supports, be sure to read the general information under “Notices” on page 138.

Second Edition (November 2000)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS ISWITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

© Copyright International Business Machines Corporation 2000. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Chapter 1. General Checkout. . . . .

.

 

1

PCI extender card removal . . . . . . . .

.

31

 

 

 

 

Replacing a system board . . . . . . . .

.

31

Chapter 2. General Information . . . .

.

 

3

Replacing a processor . . . . . . . . . .

.

32

Features . . . . . . . . . . . . . .

.

.

3

Replacing the speaker . . . . . . . . . .

.

32

Power supply . . . . . . . . . . . .

.

33

Specifications . . . . . . . . . . . .

.

.

5

20-pin main power supply connection . . .

. 33

 

 

 

 

Chapter 3. Diagnostics . . . . . . .

.

 

7

Power supply removal. . . . . . . . .

.

34

 

 

 

 

Setup Utility program . . . . . . . . .

.

.

7

Chapter 6. Symptom-to-FRU Index . .

. 37

Product Recovery Program menu . . . . .

.

. 8

SIMM/DIMM/RIMM memory errors. . . . .

. 37

Diagnostics . . . . . . . . . . . . .

.

.

8

Hard disk drive boot error . . . . . . . .

.

38

Diagnostics download . . . . . . . .

.

.

8

Diagnostic error codes . . . . . . . . . .

.

39

Navigating through the diagnostic programs

.

. 9

Beep symptoms . . . . . . . . . . . .

.

57

Running diagnostic tests . . . . . . .

.

.

9

No-beep symptoms . . . . . . . . . . .

.

58

Test selection . . . . . . . . . . .

.

.

9

POST error codes . . . . . . . . . . .

.

59

Module test menu/hardware configuration report

 

9

 

Miscellaneous error messages . . . . . . .

.

73

Memory Diagnostic tests . . . . . . . .

.

 

10

 

Undetermined problems . . . . . . . . .

.

75

Alert-On LANtest . . . . . . . . .

.

 

10

Asset IDtest . . . . . . . . . . .

.

 

10

Chapter 7. Parts . . . . . . . . . .

.

77

Test results . . . . . . . . . . . .

.

 

10

 

Parts listing . . . . . . . . . . . . .

.

78

Hard file Smart test. . . . . . . . . .

.

 

11

Fixed Disk Optimized Test . . . . . . .

.

 

11

Keyboards (PCNext Lite Pearl White). . . . .

. 81

Quick and Full erase - hard drive . . . . .

.

 

12

Computer Power Cords . . . . . . . . .

.

83

Iomega Zip drive test . . . . . . . . .

. 12

Recovery CDs - Machine Type 6840, 6841 . . .

. 83

Asset EEPROM backup . . . . . . . .

. 12

Recovery CDs Win 98 Machine - Type 6840, 6841 .

. 84

Viewing the test log . . . . . . . . .

. 13

Recovery CDs Win 2000 - Machine Type 6840, 6841

84

When to use the Low-Level Format program . .

.

 

13

Special tools . . . . . . . . . . . . .

.

84

Preparing the hard disk drive for use. . . . . .

 

13

Chapter 8. Additional Service

 

 

 

 

 

 

 

 

Chapter 4. Installing Options . . . .

. 15

Information . . . . . . . . . . . . . 85

Input/Output connectors . . . . . . . . .

.

 

15

Security features. . . . . . . . . . . .

.

85

Removing the cover . . . . . . . . . .

.

 

15

Passwords . . . . . . . . . . . . .

.

85

Internal drive removal and replacement . . . .

. 16

Power-on password . . . . . . . .

.

85

Installing internal drives in bays 1, 2, 3 and 4 .

. 17

Removing a power-on password . . . .

. 85

CD-ROM drive jumper settings. . . . .

. 18

Administrator password . . . . . . .

. 86

Installing internal drives in bays 5, 6 and 7 . .

.

 

18

Administrator password control . . . .

.

86

Hard disk drive jumper settings . . . .

. 21

Operating system password . . . . . .

. 86

Installing a security U-bolt . . . . . . . .

.

 

21

Vital product data . . . . . . . . . .

.

86

Installing adapters . . . . . . . . . . .

.

 

22

Management Information Format (MIF) . . .

.

86

Adapter slots . . . . . . . . . . . .

.

 

22

Alert on LAN . . . . . . . . . . .

.

87

AGP adapter . . . . . . . . . . . .

.

 

24

BIOS levels . . . . . . . . . . . . .

.

87

Audio adapter . . . . . . . . . . .

.

 

25

Flash (BIOS/VPD) update procedure . . . . .

.

88

ADSL modem . . . . . . . . . . .

.

 

25

Flash recovery boot block jumper . . . . . .

.

88

Home PNA network adapter . . . . . .

. 25

Power management . . . . . . . . . .

. 89

Replacing the cover. . . . . . . . . . .

.

 

26

Automatic configuration and power interface

 

 

 

 

 

 

(ACPI) BIOS . . . . . . . . . . . .

.

89

Chapter 5. FRU Replacements. . . .

. 27

Advanced Power Management . . . . . .

. 89

Computer exploded view. . . . . . . . .

.

 

28

Automatic Hardware Power Management

 

 

 

features. . . . . . . . . . . . . .

.

89

A40/A40P/A40i system board layout . . . .

. 29

Setting Automatic Hardware Power Management

 

System board locations . . . . . . . .

.

 

29

 

 

features. . . . . . . . . . . . . .

.

90

System board jumper settings . . . . . .

.

 

29

 

Automatic Power-On features . . . . . .

. 90

Clear CMOS/Flash Boot Block Recovery. .

. 30

Network settings . . . . . . . . . . .

.

90

Processor Speed Settings . . . . . . .

.

 

30

 

Flash over LAN (update POST/BIOS over

 

 

System board memory. . . . . . . . .

.

 

30

 

 

 

network) . . . . . . . . . . . . .

.

91

Installing memory . . . . . . . . .

.

 

30

 

Wake on LAN . . . . . . . . . . .

.

91

 

 

 

 

© Copyright IBM Corp. 2000

 

 

 

 

 

iii

Chapter 9. About this manual . . . .

.

93

Problem determination tips. . . . . . .

.

.

129

Important Safety Information . . . . . . .

.

93

File updates . . . . . . . . . . .

.

.

129

 

 

 

Adding adapters to the system . . . .

.

. 130

Chapter 10. Related Service

 

 

Software considerations . . . . . . .

.

.

130

Information . . . . . . . . . . . . .

95

BIOS . . .

.

. . . . .

.

.

. . . 130

Drivers . . . . . . . . . . .

.

.

130

Safety notices (multi-lingual translations) . . .

.

95

Hardware considerations . . . . . .

.

.

131

Safety Information. . . . . . . . . . .

.

125

System resource conflicts . . . . . .

.

.

132

General Safety . . . . . . . . . . .

.

125

Miscellaneous Information . . . . . . .

.

.

134

Grounding requirements . . . . . . .

.

125

Acronyms, Abbreviations, and Terms . .

.

. 134

Electrical safety. . . . . . . . . . .

.

125

Send Us Your Comments! . . . . . . .

.

. 136

Handling electrostatic discharge-sensitive

 

 

 

 

Notices . . . . . . . . . . . . .

.

.

138

devices . . . . . . . . . . . . . .

127

Trademarks . . .

.

. . . . .

.

.

. . . 139

Safety inspection guide . . . . . . . .

.

127

 

 

 

 

 

 

 

 

 

iv Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 1. General Checkout

This general checkout procedure is for type 2271/6840/6841 computers.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 8.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

vType 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

vTo enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 7).

2.Set Power-On Self-Test to Enhanced.

vBefore replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 87.

vIf multiple error codes are displayed, diagnose the first error code displayed.

vIf the computer hangs with a POST error, go to Symptom-to-FRU Indexon page 37.

vIf the computer hangs and no error is displayed, go to “Undetermined problems” on page 75.

vIf an installed device is not recognized by diagnostics, that device might be defective.

001

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Make sure the system board is seated properly.

4.Set all display controls to the middle position.

5.Power-on all external devices.

6.Power-on the computer.

7.Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

© Copyright IBM Corp. 2000

1

If NO, continue to 002 .

If YES, proceed to 003 .

002

If the Power Management feature is enabled, do the following:

1.Start the Configuration/Setup Utility program (see “Setup Utility program” on page 7)

2.Select Power Management from the Configuration/Setup Utility program menu.

3.Select APM.

4.Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.

5.Select Automatic Hardware Power Management.

6.Set Automatic Hardware Power Management to Disabled.

7.If the problem persists, continue to 003 .

003

Run diagnostics. If necessary, refer to “Diagnostics” on page 8.

vIf you receive an error, replace the part that diagnostics calls out or go to Symptom-to-FRU Indexon page 37.

vIf the test stops and you cannot continue, replace the last device tested.

2 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 2. General Information

Features

The NetVista type 2271/6840/6841 computers are available in 5 x 7 (five I/O adapter slots, plus one AGP slot, and seven drive bays).

vType 2271 is the minitower with the A40 board and modem.

vType 6840 is the minitower with the A40 board.

vType 6841 is the minitower with the A40P board.

Not all models come with all features summarized here.

Microprocessor

Intel® PentiumIII microprocessor with 256 KB of internal L2 cache memory

Memory

vSupport for dual inline memory modules (DIMMs)

3.3 V, synchronous, 168-pin, unbuffered, 133 MHz nonparity synchronous dynamic random access memory (SDRAM)

64 MB, 128 MB and 256 MB unbuffered nonparity DIMMs for a maximum of 512 MB

DIMM heights of 38.1 mm (1.5 inches)

v512 KB flash memory for system programs

Internal drives

v3.5-inch, 1.44 MB diskette drive

vInternal hard disk drive

vEIDE CD or DVD drive (some models)

Video controller

vDynamic video memory technology

vAccelerated graphics port (AGP) adapter (some models)

Audio subsystem

16-bit integrated Sound Blaster Pro compatible audio subsystem

Connectivity

v10/100 Mbps Ethernet adapter that supports Wake on LAN (some models)

vModem (some models)

System management features

vRemote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)

vWake on LAN® (requires Wake on LAN-supported network adapter)

vWake on Ring (in the Configuration/Setup Utility program, this feature is called Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem)

vWake on Alarm

vRemote Administration (the ability to update POST and BIOS over the network)

vAutomatic power-on startup

vSystem Management (SM) BIOS and SM software

vAbility to store POST hardware test results

© Copyright IBM Corp. 2000

3

Input/output features

v25-pin, ECP/EPP parallel port

vOne or two 9-pin serial ports

vFour 4-pin, USB ports

vStandard mouse port

vStandard keyboard port

v15-pin monitor port

vThree audio connectors (line/headphone out, line in, and microphone)

vJoystick/MIDI connectors (some models)

Expansion

vDrive bays: 7

vPCI expansion slots: 5

vOne AGP expansion slot

Power

v200 W power supply with manual voltage selection switch

vAutomatic 50/60 Hz input frequency switching

vAdvanced Power Management support

vAdvance Configuration and Power Interface (ACPI) support

Security features

vPower-on and administrator passwords

vCover keylock

vSupport for the addition of a U-bolt and lockable cable

vStartup sequence control

vStartup without diskette drive, keyboard, or mouse

vUnattended start mode

vDiskette and hard disk I/O control

vSerial and parallel port I/O control

vSecurity profile by device

IBM preinstalled software

This computer might come with preinstalled software. If so, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (supported)

vMicrosoft® Windows® 2000 Professional

vMicrosoft Windows NT® Workstation Version 4.0 with Service Pack 6

vMicrosoft Windows 98 SE

vMicrosoft Millennium

Operating systems (tested for compatibility)1

vMicrosoft Windows 95

vDOS 2000

vSCO OpenServer 5.0.2 and later

vIBM OS/2® Warp Connect 3.0

vIBM OS/2 Warp 4.0

vIBM OS/2 LAN Server 3.0 and 4.0

vLinux: Red hat, Caldera, SuSE., and Pacific High Tech

1.The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

4 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

vSun Solaris 2.5.1 or later

vNovell NetWare Versions 3.2, 4.11, 5.0

Specifications

Dimensions

Electrical input

Height: 445 mm (17.5 in.)

Input voltage:

Width: 165 mm (6.5 in.)

Low range:

Depth: 502 mm (20.5 in.)

Minimum: 90 V ac

Weight

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Minimum configuration as shipped: 14.0 kg (30 lb)

Voltage switch setting: 115 V ac

Maximum configuration: 17.3 kg (38.0 lb)

High range:

 

Environment

Minimum: 180 V ac

Air temperature:

Maximum: 265 V ac

System on: 10° to 35°C (50° to 95° F)

Input frequency range: 47–53 Hz

System off: 10° to 43° C (50° to 110° F)

Voltage switch setting: 230 V ac

Maximum altitude: 2134 m (7000 ft)

Input kilovolt-amperes (kVA) (approximate):

Note: The maximum altitude, 2134 m (7000 ft.), is

Minimum configuration as shipped: 0.08 kVA

the maximum altitude at which the specified air

Maximum configuration: 0.3 kVA

temperatures apply. At higher altitudes, the

Note: Power consumption and heat output vary

maximum air temperatures are lower than those

depending on the number and type of optional

specified.

features installed and the power-management

Humidity:

optional features in use.

System on: 8% to 80%

 

System off: 8% to 80%

Acoustical noise-emission values

Heat output (approximate) in British thermal units (Btu)

Average sound-pressure levels:

At operator position:

per hour:

Idle: 38 dBA

Minimum configuration: 240 Btu/hr. (75 watts)

Operating: 43 dBA

Maximum configuration: 940 Btu/hr. (275 watts)

At bystander position - 1 meter (3.3 ft):

 

Airflow

Idle: 33 dBA

Approximately 0.34 cubic meters per minute (12 cubic

Operating: 37 dBA

feet per minute) maximum

Declared (upper limit) sound-power levels:

 

Idle: 4.8 bels

 

Operating: 5.1 bels

 

 

Note: The noise-emission levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

For additional information, see the ISO Supplier’s Declaration, which is available from IBM.

Chapter 2. General Information 5

6 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 3. Diagnostics

Setup Utility program . . . . . . . . .

.

.

7

Asset IDtest . . . . . . . . . . .

.

10

Product Recovery Program menu . . . . .

.

.

8

Test results . . . . . . . . . . . .

.

10

Diagnostics . . . . . . . . . . . . . . . 8

Hard file Smart test. . . . . . . . . .

.

11

Diagnostics download . . . . . . . .

.

.

8

Fixed Disk Optimized Test . . . . . . .

.

11

Navigating through the diagnostic programs

.

. 9

Quick and Full erase - hard drive . . . . .

. 12

Running diagnostic tests . . . . . . .

.

.

9

Iomega Zip drive test . . . . . . . . .

.

12

Test selection . . . . . . . . . . .

.

.

9

Asset EEPROM backup . . . . . . . .

.

12

Module test menu/hardware configuration report

9

Viewing the test log . . . . . . . . .

. 13

Memory Diagnostic tests . . . . . . .

.

. 10

When to use the Low-Level Format program . .

. 13

Alert-On LANtest . . . . . . . .

.

.

10

Preparing the hard disk drive for use. . . . .

.

13

The following tools are available to help identify and resolve hardware-related problems.

vSetup Utility program

vPower-On Self-Test (POST)

POST Beep Codes

Error Code Format

vDiagnostics program

vRecovery utility

Full recovery

Partial recovery

vRepair utility

Setup Utility program

Attention:

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

vSystem Summary

vProduct Data

vDevices and I/O Ports

vStart Options

vDate and Time

vSystem Security

vAdvanced Setup

vPower Management

To run the Setup Utility program, use the following procedure.

1.Power-off the computer and wait for a few seconds until all in-use lights go off.

2.Power-on the computer.

© Copyright IBM Corp. 2000

7

3.When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear.

4.Follow the instructions on the screen.

5.When finished, select System Summary to verify that any configuration changes have been accepted.

Product Recovery Program menu

Type 2271/6840/6841 machines have recovery and diagnostics programs on a separate hard drive partition. The Diagnostics diskette is not shipped with the machine or the HMM. To download the diagnostics program, see “Diagnostics download” on page 8.

At startup, after the machine tests the SIMM/DIMM memory (if Power-on Self

Test is set to Enhanced), the machine displays the following prompt:

To start the Product Recovery Program, press F11

After depressing F11, you are given the following options.

vFull recovery

This utility reformats the hard drive and restores all original files.

vPartial recovery

This utility reformats the hard drive and restores the Windows operating system and all device drivers

vRepair

This is the emergency repair utility, and should not be used to install Windows components.

vSystem utilities

1.Run diagnostics

2.System info

3.Create recovery/ repair diskette

Diagnostics

The diagnostic programs use a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see Symptom-to-FRU Indexon page 37.

Diagnostics download

To download the diagnostic programs, do the following:

vGo to http://www.ibm.com/.

vSelect Support.

vSelect Desktop computing from the Search by Categorypull-down menu.

vSelect NetVista from the Product Familylist.

vSearch for the machine type in the Quick Pathbox on the left.

vSelect Diagnostics from the Downloadable files by Categorypull-down menu or go directly to the link PC Enhanced Diagnostics diskette from the

Downloadable files by datelist. This link will take you to the self-starting utility download and instructions.

8 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Navigating through the diagnostic programs

Use the cursor movement keys to navigate within the menus.

vThe Enter key is used to select a menu item.

vThe Esc key is used to back up to the previous menu.

vFor online help select F1.

Running diagnostic tests

There are four ways to run the diagnostic tests.

1.Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2.Press F5 to automatically run all selected tests in all categories. See Test Selection.

3.From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See Test Selection.

4.Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 13.

Test selection

To select one or more tests, use the following procedure.

1.Open the corresponding test category.

2.Using the cursor movement keys, highlight the desired test.

3.Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4.Repeat steps 2 and 3 above to select all desired tests.

Module test menu/hardware configuration report

Depending on the diagnostic version level you are using, the installed devices in the computer are verified in one of two ways.

1.At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

2.At the start of the diagnostic tests, the main menu appears. From this menu, select System Info, then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by diagnostisc, then review the following:

vThe diagnostic code for the device is not in the siagnostic programs. Run the diagnostics provided with that device.

vThe missing device is defective or it requires an additional diskette or service manual.

vAn unrecognizable device is installed.

Chapter 3. Diagnostics 9

vA defective device is causing another device not to be recognized.

vThe SCSI controller failed (on the system board or SCSI adapter).

vUse the procedure in “Undetermined problems” on page 75 to find the problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problems” on page 75.

Memory Diagnostic tests

The Memory Diagnostics provide the capability to identify a particular memory module (SIMM or DIMM) which fails during testing. Use the System Board Layout section to reference the memory sockets, or select F1 twice to load the Diagnostics online manual and select SIMM/DIMM/RIMM Locator.

Follow the steps below to locate the Memory Diagnostic tests options.

1.Select the DIAGNOSTICS option on the toolbar and press Enter.

2.Highlight either the Memory Test-Full or Memory Test-Quick option and press

Enter.

3.

vMemory Test-Full

The full memory test will take about 80 seconds per MB of memory and will detect marginal, intermittent, and solid (stuck) memory failures.

vMemory Test-Quick

The quick memory test will take about 20 seconds per MB of memory and will detect solid (stuck) memory failures only.

Notes:

vEither level of memory testing can be performed on all memory or a single SIMM or DIMM socket.

vOnly sockets containing a SIMM or DIMM can be selected for testing. Unpopulated sockets are noted by ........ beside the test description.

Alert-On LANtest

The Alert On LAN test does the following:

vDetermines if Alert On LAN is supported on the system.

vChecks the revision ID register.

vVerifies the EEPROM checksum.

vValidates that a software alert can be sent.

Asset IDtest

The Asset ID test does the following:

vDetermines if Asset ID is supported on the system.

vVerifies the EEPROM areas.

vPerforms an antenna detection test.

Test results

Diagnostic test results will produce the following error code format:

Function

Failure Type DeviceID

Date

ChkDigits

Text

Code

 

 

 

 

 

 

 

 

 

10 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

vFunction Code:

Represents the feature or function within the PC.

vFailure Type:

Represents the type of error encountered.

vDeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific SIMM or DIMM, or a device on the PCI bus.

vDate:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

vChkDigits:

Contains a 2-digit check-digit value to ensure the following:

Diagnostics were run on the specified date.

Diagnostics were run on the specified IBM computer.

The diagnostic error code is recorded correctly.

vText:

Description of the error.

Note: See “Diagnostic error codes” on page 39 for error code listings.

Hard file Smart test

Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.

The Smart test does the following:

vInterrogates IDE devices for support of the SMART instruction set.

vIssues a ENABLE SMART command to make sure SMART functionality is active.

vChecks the SMART RETURN STATUS command to determine if any thresholds have been exceeded.

If thresholds have been exceeded, an error message is shown, and the test fails. If no SMART is supported by the drive, the test returns with N/A.

Fixed Disk Optimized Test

You can use the Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing. You can also use this test to correct types of errors.

To run the Fixed Disk Optimized Test, do the following:

1.From the toolbar, select Diagnostics.

2.Select Fixed Disk Optimized Test.

3.Select one of the tests:

v Hard Disk Test - Full performs a complete test of the hard disk drive.

vHard Disk Test - Quick performs a subset of the full hard disk tests.

vStart SMART Hard Disk Test initiates an IDE extended offline self-test.

vSMART Hard Disk Test Results runs the IDE extended offline self-test and displays the results.

Chapter 3. Diagnostics 11

You can run the Start SMART Hard Disk Test and then continue with other diagnostic tests before running the Hard Drive Self-Test Results.

Quick and Full erase - hard drive

Diagnostics offer two hard drive format utilities:

vQuick Erase Hard Drive

vFull Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

vDestroys the Master Boot Record (MBR) on the hard drive.

vDestroys all copies of the FAT Table on all partitions (both the master and backup).

vDestroys the partition table.

vProvides messages that warn the user that this is a non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

vPerforms all the steps in Quick Erase.

vProvides a DOS utility that writes random data to all sectors of the hard drive.

vProvide an estimate of time to completion along with a visual representation of completion status.

vProvides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

1.Select the UTILITY option on the toolbar and press Enter.

2.Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions.

Iomega Zip drive test

Use the Iomega Zip Drive Test to test the Zip drive and the drive interface. The test takes about 20 seconds to run.

The default tests the following:

vController

vMax Seek (50 times)

vRandom Seek (300 sectors)

Asset EEPROM backup

When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board.

To run this utility, use the following procedure.

vSelect Utility

vSelect Asset EEPROM Backup

12 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

v Follow instructions on screen.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

vPress F3 to activate the log file.

vPress F3 again to save the file to diskette or F2 to print the file.

When to use the Low-Level Format program

Notes:

1.The low-level format is not available on all diagnostic diskettes.

2.Before formatting the hard disk drive, make a backup copy of the files on the drive to be formatted.

Use the Low-Level Format program in the following situations:

vWhen you are installing software that requires a low-level format.

vWhen you get recurring messages from the test programs directing you to run the Low-Level Format program on the hard disk.

vAs a last resort before replacing a hard disk drive.

Preparing the hard disk drive for use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1.Partition the remainder of the hard disk for the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

2.Format the hard disk using the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

3.Install the operating system.

You are now ready to restore the files.

Chapter 3. Diagnostics 13

14 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 4. Installing Options

Input/Output connectors . . . . . . . . .

.

15

Installing adapters . . . . .

. . . . . .

.

22

Removing the cover . . . . . . . . . .

.

15

Adapter slots . . . . . .

. . . . . .

.

22

Internal drive removal and replacement . . . .

.

16

AGP adapter . . . . . .

. . . . . .

.

24

Installing internal drives in bays 1, 2, 3 and 4 .

.

17

Audio adapter . . . . .

. . . . . .

.

25

CD-ROM drive jumper settings. . . . .

. 18

ADSL modem . . . . .

. . . . . .

. 25

Installing internal drives in bays 5, 6 and 7 . .

. 18

Home PNA network adapter

. . . . . .

. 25

Hard disk drive jumper settings . . . .

.

21

Replacing the cover. . . . .

. . . . . .

.

26

Installing a security U-bolt . . . . . . . .

.

21

 

 

 

 

Input/Output connectors

2 1

1

2

1 Power connector 2 Mouse connector 3 Keyboard connector 4 USB connector 1 5 USB connector 2 6 Serial connector 1 7 Parallel connector 8 Monitor connector

9 Microphone connector

10 Audio in connector 11 Audio out connector 12 Serial connector 2 13 AGP slot

14 PCI slot 1 14 PCI slot 2 14 PCI slot 3 14 PCI slot 4 14 PCI slot 5

Removing the cover

1.Remove the two back thumb screws.

2.Disengage the keylock (if any) on the side of the computer.

© Copyright IBM Corp. 2000

15

3.Push the side cover toward the rear, using the two embosses at the back of the cover.

4.Remove the cover.

Internal drive removal and replacement

16 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

1

Bay 1 - Max Height:

41.3 mm (1.6 in.)

 

 

CD-ROM drive (standard in some models)

 

 

5.25-inch hard disk drive

2

Bay 2 - Max Height:

41.3 mm (1.6 in.)

 

 

5.25-inch hard disk drive

 

 

3.5-inch hard disk drive (requires a mounting bracket)

 

 

CD-ROM drive

 

 

DVD-ROM drive

3

Bay 3 - Max Height:

25.4 mm (1.0 in.)

 

 

3.5-inch diskette drive

4

Bay 4 - Max Height:

25.4 mm (1.0 in.)

 

 

Hard disk drive

 

 

3.5-inch removable drive

5

Bay 5 - Max Height:

25.4 mm (1.0 in.)

 

 

Hard disk drive

6

Bay 6 - Max Height:

25.4 mm (1.0 in.)

 

 

Hard disk drive

7

Bay 7 - Max Height:

25.4 mm (1.0 in.)

 

 

Hard disk drive

Installing internal drives in bays 1, 2, 3 and 4

1.Remove the cover (see “Removing the cover” on page 15).

2.If the drive you are installing is a removable-media drive, remove the bay panel from the front bezel.

3.Insert a flat–bladed screwdriver into one of the slots on the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay.

Chapter 4. Installing Options 17

4. Install the drive into the bay. Align the screw holes and insert the two screws.

5. Connect the power and signal cables to the drive.

CD-ROM drive jumper settings

CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings.

AUDIO

 

IDE INTERFACE

DC INPUT

R G G L

39

1

5V G G 12V

40

2

See Jumper

Settings Below

CD-ROM

Primary (Master)

Secondary (Slave)

 

 

 

40X

: :

: :

 

 

 

48X

: :

: :

 

 

 

Installing internal drives in bays 5, 6 and 7

1. Remove the cover (see “Removing the cover” on page 15).

18 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

2. Remove the side support bar.

3.Remove the front EMC shield for the specific drive bay.

4.Pivot the lower drive bay cage outward from the computer, into the locked position.

Chapter 4. Installing Options 19

5.Mount DASD rails on the drive you wish to install and slide the drive along the rail guides into the unoccupied drive bay.

6.Press the tab that holds the cage in the open position and swing the cage back into operating position.

7.Connect the cables to the drive.

8.Connect the power and signal cables to the drive.

20 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Hard disk drive jumper settings

IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary (master) or secondary (slave).

Note: For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.

1Primary (Master) Hard Disk Drive

2Secondary (Slave) Hard Disk Drive

Installing a security U-bolt

To install a U-bolt, do the following:

1. Remove the cover.

Chapter 4. Installing Options 21

2. Remove the two metal knockouts.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

U-bolt

2

Bolt holes

3

Nuts

3.Insert the U-bolt through the rear panel. Attach and tighten the nuts with an appropriately sized or adjustable wrench.

4.Replace the computer cover. See “Replacing the cover” on page 26.

5.Thread the cable through the U-bolt and around an object that is not a part of or permanently secured to the building structure or foundation, and from which it cannot be removed; then fasten the cable ends together with a lock.

Installing adapters

Adapter slots

To install an adapter in a PCI or AGP expansion slot, do the following:

1. Remove the cover (see “Removing the cover” on page 15).

22 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

2.Remove the blue adapter card retainer and slot cover for the appropriate expansion slot.

3.Remove the adapter from its static-protective package.

4.Install the adapter into the appropriate slot on the system board.

Note: If you are installing a Wake on LANsupported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board. If you also want to take advantage of the Alert on LAN feature of the computer, you must install the network adapter in PCI slot 1. For the location of PCI slot 1 and the Wake on LAN connector, see the diagram of the system board on the inside of the computer.

Chapter 4. Installing Options 23

5. Install the adapter card retainer.

6. Replace the cover and connect the cables.

AGP adapter

Some models come with a high-performance AGP video adapter. In some AGP adapters, the DVI connector is replaced by a regular VGA connector.

24 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

 

Connector

Description

1

Digital video interface

Used to attach a digital monitor. This connector provides

 

(DVI) connector

the signals necessary to support the Display Power

 

 

Management Signaling (DPMS) standard.

2

S-Video connector

Used to attach a television set that has a S-Video connector.

 

 

The S-Video cable (required to connect the television set to

 

 

the adapter) is a separately purchased item.

3

SVGA monitor

Used to attach an analog SVGA monitor to the AGP DVI

 

converter

connector. This SVGA converter is not used in this machine

 

 

type.

4

SVGA monitor

Used to attach an analog SVGA monitor to the AGP DVI

 

converter

connector.

Audio adapter

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connector

1

MIDI/joystick connector

2

Audio line-out connector

3

Microphone connector

4

Audio line-in connector

ADSL modem

Depending on how the user’s home or office is wired, the ADSL modem uses either wires 2 and 5 or wires 3 and 4 of the telephone-line wall connector. Refer to the label on the back of the ADSL modem and set the switch on the back of the ADSL modem to match the wiring scheme. If you do not know which wiring scheme to use, contact the user’s ADSL service provider.

Home PNA network adapter

Some models have a Home Phoneline Network Alliance network adapter with an integrated V.90 modem. In addition to its modem function, this adapter enables the user to use the telephone wiring in the user’s home for peer-to-peer networking. To use the Home PNA Network adapter, the Intel AnyPoint software must be installed from the Software Selections CD. Each computer on the home PNA network must have a PNA network adapter and the associated software installed. For information about using the PNA network adapter or the AnyPoint software, refer to the AnyPoint documentation (provided with models that come with PNA network adapters only).

Each computer on a home PNA network must be connected directly to a telephone-line wall connector. If the user has more computers than telephone-line wall connectors in a room, he/she must use a telephone splitter at the wall connector.

Chapter 4. Installing Options 25

Replacing the cover

1.Position the cover on the chassis, aligning the tabs on the cover with the slots on the chassis.

2.Slide the cover toward the front bezel of the computer until the cover is fully closed.

3.Replace the two thumb screws and engage the keylock (if any).

26 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 5. FRU Replacements

Computer exploded view. . . . . . . . .

.

28

PCI extender card removal . . . . .

. . .

.

31

A40/A40P/A40i system board layout . . . .

. 29

Replacing a system board . . . . .

. . .

. 31

System board locations . . . . . . . .

.

29

Replacing a processor . . . . . . .

. . .

.

32

System board jumper settings . . . . . .

.

29

Replacing the speaker . . . . . . .

. . .

.

32

Clear CMOS/Flash Boot Block Recovery. .

. 30

Power supply . . . . . . . . .

. . .

. 33

Processor Speed Settings . . . . . . .

. 30

20-pin main power supply connection

. . .

. 33

System board memory. . . . . . . . .

.

30

Power supply removal. . . . . .

. . .

.

34

Installing memory . . . . . . . . .

.

30

 

 

 

 

© Copyright IBM Corp. 2000

27

Computer exploded view

28 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

A40/A40P/A40i system board layout

34

33

32

31

System board locations

1CPU fan connector 2Microprocessor 3DIMM 0 4DIMM 1

5Power LED connector 6RFID connector 7Front USB connector 8Secondary IDE connector 9Diskette connector 10Primary IDE connector 11Power connector

12CMOS clear/recovery jumper 13Fan connector

14Battery

15SCSI adapter LED connector 16 Alert on LAN

17 Wake on LAN

18PCI slot 5 19 PCI slot 4 20 PCI slot 3 21 PCI slot 2 22 PCI slot 1 23 AGP slot

24 CD-ROM audio 25 Speaker connector 26 Audio output 27 Audio input

28 Serial port 2

29 Microphone input 30 Monitor port 31 Parallel port

32 Serial port 1 33 USB connectors

34 Mouse and keyboard connectors

System board jumper settings

The following table contains the jumper setting information. (D) indicates the default setting.

Chapter 5. FRU Replacements 29

Clear CMOS/Flash Boot Block Recovery

Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover.

Jumper

Setting

Description

 

 

 

CMOS Reset

2-3

CMOS Reset/Flash Recovery

 

 

Mode

 

 

 

 

1-2 (D)

Normal Mode

 

 

 

Note: The A40/A40P/A40i CMOS clear/recovery jumper pins are numbered as follows:

vPin 1 is the farthest from the battery.

vPins 2 and 3 are below pin 1, as seen in the System Board layout.

Processor Speed Settings

Processor speed for type 2271/6840/6841 computers are fixed and are determined by the processor. There are no settings required.

System board memory

Installing memory

When installing DIMMs, the following rules apply:

vFill each system memory connector sequentially, starting at DIMM 0.

vUse 3.3 V, 133 MHz, unbuffered, SDRAM non-parity DIMMs.

vUse only 64, 128, or 256 MB DIMMs in any combination.

To install a memory module, do the following:

1.Remove the AGP adapter.

2.Locate the DIMM connectors.

3.If the retaining clips are not already open, open them.

30 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

4.Install the DIMM straight down into the connector until the retaining clips close. Make sure the notches in the DIMM align with the tabs on the connector.

Notches

PCI extender card removal

1.Remove the cover (see “Removing the cover” on page 15).

2.Remove the machine chassis foot that is in front of the extender card.

3.Remove the 2 screws that hold the PCI extender card in place.

4.Pull the card down (not out) firmly on both sides until it detaches from the system board.

Replacing a system board

Important:

Before replacing a system board, back up Asset information by using the “Asset EEPROM backup” on page 12.

Notes:

1.The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette. See “BIOS levels” on page 87, “Vital product data” on page 86, and “Flash (BIOS/VPD) update procedure” on page 88.

2.Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3.The processor is a separate FRU from the system board and is not included with the system board FRU.

4.If the new system board does not correct the problem, reinstall the options on the old system board, reinstall the old system board, then replace the processor.

To replace the system board, do the following:

1.Remove the cover (see “Removing the cover” on page 15).

2.Remove the video card.

3.Remove the machine chassis foot that is in front of the PCI extender card.

4.Remove the extender card (see “PCI extender card removal” on page 31).

5.Remove the 7 screws that attach the system board to the chassis.

Chapter 5. FRU Replacements 31

6. Remove the board from the chassis.

7.Remove the processor from the old system board and install it on the new system board.

8.Remove any of the following installed options on the old system board, and install them on the new system board.

v Memory modules

9.Ensure that the new system board jumper settings match the old system board jumper settings.

Replacing a processor

Make sure the processor is fully seated in its socket and that the goal post latches are engaged.

Important:

1.Make sure the fansink and air baffle (if any) are installed to prevent processor overheating.

2.If the processor is not installed correctly, the system board and the processor can be damaged.

Replacing the speaker

1. Remove the cover (see “Removing the cover” on page 15).

32 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

2.The speaker is secured by one tab on either side and two at the bottom. Firmly push the speaker up from the bottom until it comes out from the tabs.

Power supply

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

Check/Verify

FRU/Action

 

 

Check the following for proper installation.

Reseat

v

Power Cord

 

v

On/Off Switch connector

 

v

On/Off Switch Power Supply connector

 

v

System Board Power Supply connectors

 

v

Microprocessor(s) connection

 

Check the power-on switch for continuity.

Power Cord

 

 

Check the power-on switch for continuity.

Power-on Switch

 

 

 

20-pin main power supply connection

See “A40/A40P/A40i system board layout” on page 29 for connector locations.

Attention:

These voltages must be checked with the power supply cables connected to the system board

Chapter 5. FRU Replacements 33

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pin

Signal

Function

 

 

 

 

1

 

3.3 V

+3.3 V dc

 

 

 

 

2

 

3.3 V

+3.3 V dc

 

 

 

 

3

 

COM

Ground

 

 

 

 

4

 

5 V

+5 V dc

 

 

 

 

5

 

COM

Ground

 

 

 

 

6

 

5 V

+5 V dc

 

 

 

 

7

 

COM

Ground

 

 

 

 

8

 

POK

Power Good

 

 

 

 

9

 

5VSB

Standby Voltage

 

 

 

10

12 V

+12 V dc

 

 

 

11

3.3 V

+3.3 V dc

 

 

 

12

-12 V

-12 V dc

 

 

 

13

COM

Ground

 

 

 

14

PS-ON

DC Remote Enable

 

 

 

15

COM

Ground

 

 

 

16

COM

Ground

 

 

 

17

COM

Ground

 

 

 

18

No voltage

Not used

 

 

 

19

5 V

+5 V dc

 

 

 

20

5 V

+5 V dc

 

 

 

 

 

If the voltages are not correct, and the power cord is good, replace the power supply.

Power supply removal

1.Remove the power cable.

2.Remove the cover (see “Removing the cover” on page 15).

3.Remove the four screws that secure the power supply to the back of the chassis.

34 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

4.Remove the power supply.

Chapter 5. FRU Replacements 35

36 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 6. Symptom-to-FRU Index

SIMM/DIMM/RIMM memory errors. . .

.

.

. 37

No-beep symptoms . . . . .

.

. . . . .

. 58

Hard disk drive boot error . . . . . .

.

.

.

38

POST error codes . . . . .

.

. . . . .

.

59

Diagnostic error codes . . . . . . . .

.

.

.

39

Miscellaneous error messages .

.

. . . . .

.

73

Beep symptoms . . . . . . . . . .

.

.

.

57

Undetermined problems . . .

.

. . . . .

.

75

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 1, “General Checkout,” on page 1. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 75.

Notes:

vIf you have both an error message and an incorrect audio response, diagnose the error message first.

vIf you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

vIf you did not receive any error message, look for a description of your error symptoms in the first part of this index.

vCheck all power supply voltages before you replace the system board (see “Power supply” on page 33).

vCheck the hard disk drive jumper settings before you replace a hard disk drive (see “Hard disk drive jumper settings” on page 21).

Important:

Some errors are indicated with a series of beep codes (see “Beep symptoms” on page 57).

Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 7).

2.Set Power-On Self-Test to Enhanced.

The processor is a separate FRU from the system board; the processor is not included with the system board FRU.

SIMM/DIMM/RIMM memory errors

The following SIMM/DIMM/RIMM error messages are issued by the diagnostic programs.

 

Error

FRU/Action

 

 

 

 

2xx-1y

Replace the SIMM in the socket identified by

 

A memory error was detected in SIMM

the last digit of the error code.

 

 

 

socket Y.

Re-run the test.

 

 

If the same error code occurs again, replace

 

 

the system board.

 

 

 

© Copyright IBM Corp. 2000

37

Error

FRU/Action

 

 

2xx-2y

Replace the DIMM/RIMM in the socket

A memory error was detected in

identified by the last digit of the error code.

 

DIMM/RIMM socket Y

Re-run the test.

 

If the same error code occurs again, replace

 

the system board or where memory is on

 

the processor card, replace the processor

 

card.

 

 

Corrupt BIOS

Reflash the BIOS.

Information in BIOS is not as expected.

Perform boot block recovery.

Not able to find expected DMI information

Replace the system board.

from BIOS.

 

Memory controller chipset vendor ID does

 

not match expected value.

 

 

 

Test aborted by user

Restart test.

 

 

Note: Y is the SIMM/DIMM/RIMM socket number. Use the System Board Layout section in the latest Hardware Maintenance Manual (HMM) to reference the memory sockets.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error

FRU/Action

 

 

The start-up drive is not in the boot

Check the configuration and ensure the

sequence in configuration.

start-up drive is in the boot sequence.

 

 

No operating system installed on the boot

Install an operating system on the boot

drive.

drive.

 

 

The boot sector on the start-up drive is

The drive must be formatted, do the

corrupted.

following:

 

1.

Attempt to access and recover (back-up)

 

 

the failing hard disk drive.

 

2.

Using the operating systems programs,

 

 

format the hard disk drive.

 

3.

Go to “Preparing the hard disk drive for

 

 

use” on page 13.

 

 

The drive is defective.

Replace the hard disk drive.

 

 

 

38 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See Diagnosticson page 7 for the specific type for information about the diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code

FRU/Action

 

 

 

000-000-XXX

1.

No action

BIOS Test Passed

 

 

 

 

 

000-002-XXX

1.

Flash the system

BIOS Timeout

2.

System board

 

 

 

 

000-024-XXX

1.

Flash the system

BIOS Addressing test failure

2.

System board

 

 

 

 

000-025-XXX

1.

Flash the system

BIOS Checksum Value error

2.

Boot block

 

 

3.

System board

 

 

 

000-026-XXX

1.

Flash the system

FLASH data error

2.

Boot block

 

 

3.

System board

 

 

 

000-027-XXX

1.

Run Setup

BIOS Configuration/Setup error

2.

Flash the system

 

 

3.

Boot block

 

4.

System board

 

 

 

000-034-XXX

1.

Reboot the system

BIOS Buffer Allocation failure

2.

Flash the system

 

 

3.

Run memory test

 

4.

System board

 

 

 

000-035-XXX

1.

Flash the system

BIOS Reset Condition detected

2.

System board

 

 

 

 

000-036-XXX

1.

Flash the system

BIOS Register error

2.

Boot block

 

 

3.

System board

 

 

 

000-038-XXX

1.

Flash the system

BIOS Extension failure

2.

Adapter card

 

 

3.

System board

 

 

 

000-039-XXX

1.

Flash the system

BIOS DMI data error

2.

System board

 

 

 

 

000-195-XXX

1.

Information

BIOS Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

000-196-XXX

1.

Press F3 to review the log file

BIOS test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

Chapter 6. Symptom-to-FRU Index 39

Diagnostic Error Code

FRU/Action

 

 

 

000-197-XXX

1.

Make sure the component that is called

BIOS test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

000-198-XXX

1.

If a component is called out, make sure

BIOS test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

000-199-XXX

1.

Go to the Undetermined problems

BIOS test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

000-250-XXX

1.

Flash the system

BIOS APM failure

2.

System board

 

 

 

 

000-270-XXX

1.

Flash the system

BIOS ACPI failure

2.

System board

 

 

 

 

001-000-XXX

1.

No action

System Test Passed

 

 

 

 

 

001-00X-XXX

1.

System board

System Error

 

 

 

 

 

001-01X-XXX

1.

System board

System Error

 

 

 

 

 

001-024-XXX

1.

System board

System Addressing test failure

 

 

 

 

 

001-025-XXX

1.

Flash the system

System Checksum Value error

2.

System board

 

 

 

 

001-026-XXX

1.

Flash the system

System FLASH data error

2.

System board

 

 

 

 

001-027-XXX

1.

Run Setup

System Configuration/Setup error

2.

Flash the system

 

 

3.

System board

 

 

 

001-032-XXX

1.

System board

System Device Controller failure

 

 

 

 

 

001-034-XXX

1.

Reboot the system

System Device Buffer Allocation failure

2.

Flash the system

 

 

3.

Run memory test

 

4.

System board

 

 

 

001-035-XXX

1.

System board

System Device Reset condition detected

 

 

 

 

 

001-036-XXX

1.

System board

System Register error

 

 

 

 

 

40 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

001-038-XXX

1.

Adapter card

System Extension failure

2.

System board

 

 

 

 

001-039-XXX

1.

Flash the system

System DMI data structure error

2.

System board

 

 

 

 

001-040-XXX

1.

Power-off/on system and re-test

System IRQ failure

2.

System board

 

 

 

 

001-041-XXX

1.

Power-off/on system and re-test

System DMA failure

2.

System board

 

 

 

 

001-195-XXX

1.

Information

System Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

001-196-XXX

1.

Press F3 to review the log file

System test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

001-197-XXX

1.

Make sure the component that is called

System test warning

 

out is connected and/or enabled

 

 

 

2. Re-run test

 

3. Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

001-198-XXX

1.

If a component is called out, make sure

System test aborted

 

it is connected and/or enabled

 

 

 

2. Flash the system and re-test

 

3. Go to the Undetermined problems

 

 

section

 

 

 

001-199-XXX

1.

Go to the Undetermined problems

System test failed, cause unknown

 

section

 

 

 

2. Flash the system and re-test

 

3. Replace component under function test

 

 

 

001-250-XXX

1.

System board

System ECC error

 

 

 

 

 

001-254-XXX

1.

System board

001-255-XXX

 

 

001-256-XXX

 

 

001-257-XXX

 

 

System DMA error

 

 

 

 

 

001-260-XXX

1.

System board

001-264-XXX

 

 

System IRQ error

 

 

 

 

 

001-268-XXX

1.

Device on IRQ1

System IRQ1 failure

2.

System board

 

 

 

 

001-269-XXX

1.

Device on IRQ2

System IRQ2 failure

2.

System board

 

 

 

 

001-270-XXX

1.

Device on IRQ3

System IRQ3 failure

2.

System board

 

 

 

 

Chapter 6. Symptom-to-FRU Index 41

Diagnostic Error Code

FRU/Action

 

 

 

001-271-XXX

1.

Device on IRQ4

System IRQ4 failure

2.

System board

 

 

 

 

001-272-XXX

1.

Device on IRQ5

System IRQ5 failure

2.

System board

 

 

 

 

001-273-XXX

1.

Diskette Cable

System IRQ6

2.

Diskette drive

(diskette drive) failure

3.

System board

 

 

 

 

001-274-XXX

1.

Device on IRQ7

System IRQ7 failure

2.

System board

 

 

 

 

001-275-XXX

1.

Device on IRQ8

System IRQ8 failure

2.

System board

 

 

 

 

001-276-XXX

1.

Device on IRQ9

System IRQ9 failure

2.

System board

 

 

 

 

001-277-XXX

1.

Device on IRQ10

System IRQ10 failure

2.

System board

 

 

 

 

001-278-XXX

1.

Device on IRQ11

System IRQ11 failure

2.

System board

 

 

 

 

001-279-XXX

1.

Device on IRQ12

System IRQ12 failure

2.

System board

 

 

 

 

001-280-XXX

1.

Device on IRQ13

System IRQ13 failure

2.

System board

 

 

 

 

001-281-XXX

1.

Hard disk drive cable

System IRQ14

2.

Hard disk drive

(hard disk drive) failure

3.

System board

 

 

 

 

001-282-XXX

1.

Device on IRQ15

System IRQ15 failure

2.

System board

 

 

 

 

001-286-XXX

1.

System board

001-287-XXX

 

 

001-288-XXX

 

 

System Timer failure

 

 

 

 

 

001-292-XXX

1.

Run Setup and re-test

System CMOS

2.

System board

RAM error

 

 

 

 

 

001-293-XXX

1.

Battery

System CMOS Battery

2.

System board

 

 

 

 

001-298-XXX

1.

Flash the system

System RTC date/time update failure

2.

System board

 

 

 

 

001-299-XXX

1.

System board

System RTC periodic interrupt failure

 

 

 

 

 

001-300-XXX

1.

System board

System RTC Alarm failure

 

 

 

 

 

42 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

001-301-XXX

1.

Flash the system

System RTC Century byte error

2.

System board

 

 

 

 

005-000-XXX

1.

No action

Video Test Passed

 

 

 

 

 

005-00X-XXX

1.

Video card, if installed

Video error

2.

System board

 

 

 

 

005-010-XXX

1.

Video card, if installed

005-011-XXX

2.

System board

005-012-XXX

 

 

005-013-XXX

 

 

Video Signal failure

 

 

 

 

 

005-016-XXX

1.

Video Ram

Video Simple Pattern

2.

Video card, if installed

test failure

3.

System board

 

 

 

 

005-024-XXX

1.

Video card, if installed

Video Addressing test failure

2.

System board

 

 

 

 

005-025-XXX

1.

Video card, if installed

Video Checksum Value error

2.

System board

 

 

 

 

005-027-XXX

1.

Run Setup

Video Configuration/Setup error

2.

Video drivers update

 

 

3.

Video card, if installed

 

4.

System board

 

 

 

005-031-XXX

1.

Video cable

Video Device Cable failure

2.

Monitor

 

 

3.

Video card, if installed

 

4.

System board

 

 

 

005-032-XXX

1.

Video card, if installed

Video Device Controller failure

2.

System board

 

 

 

 

005-036-XXX

1.

Video card, if installed

Video Register error

2.

System board

 

 

 

 

005-038-XXX

1.

Video card, if installed

System BIOS extension failure

2.

System board

 

 

 

 

005-040-XXX

1.

Video card, if installed

Video IRQ failure

2.

System board

 

 

 

 

005-195-XXX

1.

Information

Video Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

005-196-XXX

1.

Press F3 to review the log file

Video test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

Chapter 6. Symptom-to-FRU Index 43

Diagnostic Error Code

FRU/Action

 

 

 

005-197-XXX

1.

Make sure the component that is called

Video test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

005-198-XXX

1.

If a component is called out, make sure

Video test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

005-199-XXX

1.

Go to the Undetermined problems

Video test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

005-2XX-XXX

1.

Video card, if installed

005-3XX-XXX

2.

System board

Video subsystem error

 

 

 

 

 

006-000-XXX

1.

No action

Diskette interface Test Passed

 

 

 

 

 

006-0XX-XXX

1.

Diskette drive Cable

Diskette interface error

2.

Diskette drive

 

 

3.

System board

 

 

 

006-195-XXX

1.

Information

Diskette interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

006-196-XXX

1.

Press F3 to review the log file

Diskette interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

006-197-XXX

1.

If a component is called out, make sure

Diskette interface test warning

 

it is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

006-198-XXX

1.

If a component is called out, make sure

Diskette interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

006-199-XXX

1.

Go to the Undetermined problems

Diskette interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

006-25X-XXX

1.

Diskette drive cable

Diskette interface Error

2.

Diskette drive

 

 

3.

System board

 

 

 

44 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

011-000-XXX

1.

No action

Serial port Interface Test Passed

 

 

 

 

 

011-001-XXX

1.

Remove external serial device, if

Serial port Presence

 

present

 

 

 

2. Run setup, enable port

 

3.

System board

 

 

 

011-002-XXX

1.

System board

011-003-XXX

 

 

Serial port Timeout/Parity error

 

 

 

 

 

011-013-XXX

1.

System board

011-014-XXX

 

 

Serial port Control Signal/Loopback test

 

 

failure

 

 

 

 

 

011-015-XXX

1.

Wrap plug

Serial port External Loopback failure

2.

System board

 

 

 

 

011-027-XXX

1.

Run Setup, enable port

Serial port Configuration/Setup error

2.

Flash the system

 

 

3.

System board

 

 

 

011-03X-XXX

1.

System board

011-04X-XXX

 

 

Serial port failure

 

 

 

 

 

011-195-XXX

1.

Information

Serial port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

011-196-XXX

1.

Press F3 to review the log file

Serial port test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

011-197-XXX

1.

Make sure the component that is called

Serial port test warning

 

out is connected and/or enabled

 

 

 

2. Re-run test

 

3. Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

011-198-XXX

1.

If a component is called out, make sure

Serial port test aborted

 

it is connected and/or enabled

 

 

 

2. Flash the system and re-test

 

3. Go to the Undetermined problems

 

 

section

 

 

 

011-199-XXX

1.

Go to the Undetermined problems

Serial port test failed, cause unknown

 

section

 

 

 

2. Flash the system and re-test

 

3. Replace component under function test

 

 

 

011-2XX-XXX

1.

External serial device

Serial port signal failure

2.

System board

 

 

 

 

014-000-XXX

1.

No action

Parallel port Interface Test Passed

 

 

 

 

 

Chapter 6. Symptom-to-FRU Index 45

Diagnostic Error Code

FRU/Action

 

 

 

014-001-XXX

1.

Remove external parallel device, if

Parallel port Presence

 

present

 

 

 

2. Run setup, enable port

 

3.

System board

 

 

 

014-002-XXX

1.

System board

014-003-XXX

 

 

Parallel port Timeout/Parity error

 

 

 

 

 

014-013-XXX

1.

System board

014-014-XXX

 

 

Parallel port Control Signal/Loopback test

 

 

failure

 

 

 

 

 

014-015-XXX

1.

Wrap plug

Parallel port External Loopback failure

2.

System board

 

 

 

 

014-027-XXX

1.

Run Setup, enable port

Parallel port Configuration/Setup error

2.

Flash the system

 

 

3.

System board

 

 

 

014-03X-XXX

1.

System board

014-04X-XXX

 

 

Parallel port failure

 

 

 

 

 

014-195-XXX

1.

Information

Parallel port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

014-196-XXX

1.

Press F3 to review the log file

Parallel port test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

014-197-XXX

1.

Make sure the component that is called

Parallel port test warning

 

out is connected and/or enabled

 

 

 

2. Re-run test

 

3. Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

014-198-XXX

1.

If a component is called out, make sure

Parallel port test aborted

 

it is connected and/or enabled

 

 

 

2. Flash the system and re-test

 

3. Go to the Undetermined problems

 

 

section

 

 

 

014-199-XXX

1.

Go to the Undetermined problems

Parallel port test failed, cause unknown

 

section

 

 

 

2. Flash the system and re-test

 

3. Replace component under function test

 

 

 

014-2XX-XXX

1.

External parallel device

014-3XX-XXX

2.

System board

Parallel port failure

 

 

 

 

 

015-000-XXX

1.

No action

USB port Interface Test Passed

 

 

 

 

 

015-001-XXX

1.

Remove USB device(s) and re-test

USB port Presence

2.

System board

 

 

 

 

46 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

015-002-XXX

1.

Remove USB device(s) and re-test

USB port Timeout

2.

System board

 

 

 

 

015-015-XXX

1.

Remove USB device(s) and re-test

USB port External Loopback failure

2.

System board

 

 

 

 

015-027-XXX

1.

Flash the system

USB port Configuration/Setup error

2.

System board

 

 

 

 

015-032-XXX

1.

System board

USB port Device Controller failure

 

 

 

 

 

015-034-XXX

1.

Reboot the system

USB port buffer

2.

Flash the system

allocation failure

3.

Run memory test

 

 

4.

System board

 

 

 

015-035-XXX

1.

Remove USB device(s) and re-test

USB port Reset condition detected

2.

System board

 

 

 

 

015-036-XXX

1.

System board

USB port Register error

 

 

 

 

 

015-040-XXX

1.

Run setup and check for conflicts

USB port IRQ failure

2.

Flash the system

 

 

3.

System board

 

 

 

015-195-XXX

1.

Information

USB port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

015-196-XXX

1.

Press F3 to review the log file

USB port test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

015-197-XXX

1.

Make sure the component that is called

USB port test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

015-198-XXX

1.

If a component is called out, make sure

USB port test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

015-199-XXX

1.

Go to the Undetermined problems

USB port test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

018-000-XXX

1.

No action

PCI Card Test Passed

 

 

 

 

 

018-0XX-XXX

1.

Riser card, if installed

PCI Card Failure

2.

System board

 

 

 

 

Chapter 6. Symptom-to-FRU Index 47

Diagnostic Error Code

FRU/Action

 

 

 

018-195-XXX

1.

PCI card

PCI Card Test aborted by user

2.

Information

 

 

3.

Re-start the test, if necessary

 

 

 

018-196-XXX

1.

Press F3 to review the log file

PCI Card test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

018-197-XXX

1.

Make sure the component that is called

PCI Card test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

018-198-XXX

1.

Make sure the component that is called

PCI Card test aborted

 

out is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

018-199-XXX

1.

Go to the Undetermined problems

PCI Card test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

018-250-XXX

1.

PCI card

PCI Card Services error

2.

Riser card, if installed

 

 

3.

System board

 

 

 

020-000-XXX

1.

No action

PCI Interface Test Passed

 

 

 

 

 

020-0XX-XXX

1.

PCI card

PCI Interface error

2.

Riser card, if installed

 

 

3.

System board

 

 

 

020-195-XXX

1.

Information

PCI Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

020-196-XXX

1.

Press F3 to review the log file

PCI test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

020-197-XXX

1.

Make sure the component that is called

PCI test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

020-198-XXX

1.

If a component is called out, make sure

PCI test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

48 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

020-199-XXX

1.

Go to the Undetermined problems

PCI test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

020-262-XXX

1.

PCI card

PCI system error

2.

Riser card, if installed

 

 

3.

System board

 

 

 

025-000-XXX

1.

No action

IDE interface Test Passed

 

 

 

 

 

025-00X-XXX

1.

IDE signal cable

025-01X-XXX

2.

Check power supply

IDE interface failure

3.

IDE device

 

 

4.

System board

 

 

 

025-027-XXX

1.

IDE signal cable

IDE interface Configuration/Setup error

2.

Flash the system

 

 

3.

IDE device

 

4.

System board

 

 

 

025-02X-XXX

1.

IDE signal cable

025-03X-XXX

2.

Check power supply

025-04X-XXX

3.

IDE device

IDE Interface failure

 

4.

System board

 

 

 

025-195-XXX

1.

Information

IDE interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

025-196-XXX

1.

Press F3 to review the log file

IDE interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

025-197-XXX

1.

Make sure the component that is called

IDE interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

025-198-XXX

1.

If a component is called out, make sure

IDE interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

025-199-XXX

1.

Go to the Undetermined problems

IDE interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

030-000-XXX

1.

No action

SCSI interface Test Passed

 

 

 

 

 

Chapter 6. Symptom-to-FRU Index 49

Diagnostic Error Code

FRU/Action

 

 

 

030-00X-XXX

1.

SCSI signal cable

030-01X-XXX

2.

Check power supply

SCSI interface failure

3.

SCSI device

 

 

4.

SCSI adapter card, if installed

 

5.

System board

 

 

 

030-027-XXX

1.

SCSI signal cable

SCSI interface Configuration/Setup error

2.

Flash the system

 

 

3.

SCSI device

 

4.

SCSI adapter card, if installed

 

5.

System board

 

 

 

030-03X-XXX

1.

SCSI signal cable

030-04X-XXX

2.

Check power supply

SCSI interface error

3.

SCSI device

 

 

4.

SCSI adapter card, if installed

 

5.

installed System board

 

 

 

030-195-XXX

1.

Information

SCSI interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

030-196-XXX

1.

Press F3 to review the log file

SCSI interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

030-197-XXX

1.

Make sure the component that is called

SCSI interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

030-198-XXX

1.

If a component is called out, make sure

SCSI interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

030-199-XXX

1.

Go to the Undetermined problems

SCSI interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

035-000-XXX

1.

No action

RAID interface Test Passed

 

 

 

 

 

035-0XX-XXX

1.

RAID signal cable

RAID interface Failure

2.

RAID device

 

 

3.

RAID adapter card, if installed

 

4.

System board

 

 

 

035-195-XXX

1.

Information

RAID interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

50 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

035-196-XXX

1.

Press F3 to review the log file

RAID interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

035-197-XXX

1.

Make sure the component that is called

RAID interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

035-198-XXX

1.

If a component is called out, make sure

RAID interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

035-199-XXX

1.

Go to the Undetermined problems

RAID interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

071-000-XXX

1.

No action

Audio port Interface Test Passed

 

 

 

 

 

071-00X-XXX

1.

Run Setup

071-01X-XXX

2.

Flash the system

071-02X-XXX

3.

System board

Audio port error

 

 

 

071-03X-XXX

1.

Speakers

Audio port failure

2.

Microphone

 

 

3.

Audio card, if installed

 

4.

System board

 

 

 

071-04X-XXX

1.

Run Setup

Audio port failure

2.

Audio card, if installed

 

 

3.

System board

 

 

 

071-195-XXX

1.

Information

Audio port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

071-196-XXX

1.

Press F3 to review the log file

Audio port test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

071-197-XXX

1.

Make sure the component that is called

Audio port test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

071-198-XXX

1.

If a component is called out, make sure

Audio port test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

 

 

Chapter 6. Symptom-to-FRU Index 51

Diagnostic Error Code

FRU/Action

 

 

 

071-199-XXX

1.

Go to the Undetermined problems

Audio port test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

071-25X-XXX

1.

Speakers

Audio port failure

2.

Audio card, if installed

 

 

3.

System board

 

 

 

080-000-XXX

1.

No action

Game Port interface Test Passed

 

 

 

 

 

080-XXX-XXX

1.

Remove the game port device and

Game Port interface Error

 

re-test the system

 

 

 

 

 

080-195-XXX

1.

Information

Game Port interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

080-196-XXX

1.

Press F3 to review the log file

Game Port interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

080-197-XXX

1.

Make sure the component that is called

Game Port interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

080-198-XXX

1.

If a component is called out, make sure

Game Port interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

080-199-XXX

1.

Go to the Undetermined problems

Game Port interface test failed, cause

 

section

unknown

 

2.

Flash the system and re-test

 

 

3.

Replace component under function test

 

 

 

086-000-XXX

1.

No action

Mouse Port interface Test Passed

 

 

 

 

 

086-001-XXX

1.

Mouse

Mouse Port interface Presence

2.

System board

 

 

 

 

086-032-XXX

1.

Mouse

Mouse Port interface Device controller

2.

System board

failure

 

 

 

 

 

086-035-XXX

1.

Mouse

Mouse Port interface Reset

2.

System board

 

 

 

 

086-040-XXX

1.

Run Setup

Mouse Port interface IRQ failure

2.

Mouse

 

 

3.

System board

 

 

 

086-195-XXX

1.

Information

Mouse Port interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

52 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

086-196-XXX

1.

Press F3 to review the log file

Mouse Port interface test halt, error

2.

Re-start the test to reset the log file

threshold exceeded

 

 

 

 

 

086-197-XXX

1.

Make sure the component that is called

Mouse Port interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

086-198-XXX

1.

If a component is called out, make sure it

Mouse Port interface test aborted

 

is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

086-199-XXX

1.

Go to the Undetermined problems

Mouse Port interface test failed, cause

 

section

unknown

 

2.

Flash the system and re-test

 

 

3.

Replace component under function test

 

 

 

089-000-XXX

1.

No action

Microprocessor Test Passed

 

 

 

 

 

089-XXX-XXX

1.

Microprocessor(s)

Microprocessor failure

2.

System board

 

 

 

 

089-195-XXX

1.

Information

Microprocessor Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

089-196-XXX

1.

Press F3 to review the log file

Microprocessor test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

089-197-XXX

1.

Make sure the component that is called

Microprocessor test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

089-198-XXX

1.

Flash the system and re-test

Microprocessor test aborted

2.

Go to the Undetermined problems

 

 

 

section

 

 

 

089-199-XXX

1.

If a component is called out, make sure

Microprocessor test failed, cause unknown

 

it is connected and/or enabled

 

 

 

2.

Go to the Undetermined problems

 

 

section

 

3.

Flash the system and re-test

 

4.

Replace component under function test

 

 

 

170-000-XXX

1.

No action

Voltage Sensor(s) Test Passed

 

 

 

 

 

170-0XX-XXX

1.

Flash system

Voltage Sensor(s) failure

2.

System board

 

 

 

 

Chapter 6. Symptom-to-FRU Index 53

Diagnostic Error Code

FRU/Action

 

 

 

170-195-XXX

1.

Information

Voltage Sensor(s) Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

170-196-XXX

1.

Press F3 to review the log file

Voltage Sensor(s) test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

170-197-XXX

1.

Make sure the component that is called

Voltage Sensor(s) test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

170-198-XXX

1.

If a component is called out, make sure

Voltage Sensor(s) test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

170-199-XXX

1.

Go to the Undetermined problems

Voltage Sensor(s) test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

170-250-XXX

1.

Power supply

170-251-XXX

2.

System board

Voltage Sensor(s) Voltage limit error

 

 

 

 

 

170-254-XXX

1.

Voltage Regulator Module (VRM)

Voltage Sensor(s) Voltage Regulator Module

2.

Microprocessor

error

3.

System board

 

 

 

 

175-000-XXX

1.

No action

Thermal Sensor(s) Test Passed

 

 

 

 

 

175-0XX-XXX

1.

Flash system

Thermal Sensor(s) failure

2.

System board

 

 

 

 

175-195-XXX

1.

Information

Thermal Sensor(s) Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

175-196-XXX

1.

Press F3 to review the log file

Thermal Sensor(s) test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

175-197-XXX

1.

Make sure the component that is called

Thermal Sensor(s) test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

175-198-XXX

1.

If a component is called out, make sure

Thermal Sensor(s) test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to Undetermined problemssection

 

 

 

54 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code

FRU/Action

 

 

 

175-199-XXX

1.

Go to the Undetermined problems

Thermal Sensor(s) test failed, cause

 

section

unknown

 

2.

Flash the system and re-test

 

 

3.

Replace component under function test

 

 

 

175-250-XXX

1.

Check fans

175-251-XXX

2.

Check Power supply

Thermal Sensor(s) limit error

3.

Microprocessor

 

 

4.

System board

 

 

 

185-000-XXX

1.

No action

Asset Security Test Passed

 

 

 

 

 

185-XXX-XXX

1.

Flash system

Asset Security failure

2.

System board

 

 

 

 

185-278-XXX

1.

Assure Asset Security Enabled

Asset Security Chassis Intrusion

2.

C2 Cover Switch

 

 

3.

System board

 

 

 

201-000-XXX

1.

No action

System Memory Test Passed

 

 

 

 

 

201-XXX-XXX

1.

Replace the memory module called out

System Memory error

 

by the test

 

 

 

2.

System board

 

 

 

202-000-XXX

1.

No action

System Cache Test Passed

 

 

 

 

 

202-XXX-XXX

1.

Cache, if removable

System Cache error

2.

System board

 

 

3.

Microprocessor

 

 

 

206-000-XXX

1.

No action

Diskette Drive Test Passed

 

 

 

 

 

206-XXX-XXX

1.

Diskette Drive Cable

Diskette Drive error

2.

Check power supply voltages

 

 

3.

Diskette drive

 

4.

System board

 

 

 

215-000-XXX

1.

No action

CD-ROM Drive Test Passed

 

 

 

 

 

215-XXX-XXX

1.

CD-ROM Drive Cable

CD-ROM Drive error

2.

Check power supply voltages

 

 

3.

CD-ROM drive

 

4.

System board

 

 

 

217-000-XXX

1.

No action

Hard Disk Drive Test Passed

 

 

 

 

 

217-25X-XXX

1.

Hard Disk Drive Cable

217-26X-XXX

2.

Check power supply voltages

Hard Disk Drive (IDE) error

3.

Hard Disk drive (IDE)

 

 

4.

System board

 

 

 

Chapter 6. Symptom-to-FRU Index 55

Diagnostic Error Code

FRU/Action

 

 

 

217-28X-XXX

1.

Hard Disk Drive Cable

217-29X-XXX

2.

Check power supply voltages

Hard Disk Drive (SCSI) error

3. Hard Disk drive (SCSI)

 

 

4.

SCSI adapter card

 

5.

System board

 

 

 

220-000-XXX

1.

No action

Hi-Capacity Cartridge Drive Test Passed

 

 

 

 

 

220-XXX-XXX

1.

Remove the Hi-Capacity Cartridge

Hi-Capacity Cartridge Drive error

 

Drive and re-test the system

 

 

 

 

 

301-XXX-XXX

1.

Keyboard

Keyboard error

2.

Check and test mouse

 

 

3.

System board

 

 

 

301-000-XXX

1.

No action

Keyboard Test Passed

 

 

 

 

 

302-000-XXX

1.

No action

Mouse Test Passed

 

 

 

 

 

302-XXX-XXX

1.

Mouse

Mouse error

2.

Check and test Keyboard

 

 

3.

System board

 

 

 

303-000-XXX

1.

No action

Joystick Test Passed

 

 

 

 

 

303-XXX-XXX

1.

Remove the Joystick and re-test the

Joystick error

 

system

 

 

 

 

 

305-000-XXX

1.

No action

Monitor DDC Test Passed

 

 

 

 

 

305-250-XXX

1.

Run Setup to enable DDC

Monitor DDC self test failure

2.

Cable

 

 

3.

Monitor

 

4.

Video card

 

5.

System board

 

 

 

415-000-XXX

1.

No action

Modem Test Passed

 

 

 

 

 

415-XXX-XXX

1.

Remove the Modem and re-test the

Modem error

 

system

 

 

 

 

 

56 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps

Description

 

 

 

1-2-X

v

One beep

 

v A pause (or break)

 

v

Two beeps

 

v A pause (or break)

 

v

Any number of breaks

4

Four continuous beeps

 

 

 

Use the following table to diagnose beep symptoms.

Beep Symptom

FRU/Action

 

 

 

1-1-3

1.

Run Setup

CMOS read-write error

2.

System Board

 

 

 

 

1-1-4

1.

System Board

ROM BIOS check error

 

 

 

 

 

1-2-X

1.

System Board

DMA error

 

 

 

 

 

1-3-X

1.

Memory Module

 

 

2.

System Board

 

 

 

1-4-4

1.

Keyboard

 

 

2.

System Board

 

 

 

1-4-X

1.

Memory Module

Error detected in first 64 KB of RAM

2.

System Board

 

 

 

 

2-1-1, 2-1-2

1.

Run Setup

 

 

2.

System Board

 

 

 

2-1-X

1.

Memory Module

First 64 KB of RAM failed

2.

System Board

 

 

 

 

2-2-2

1.

Video Adapter (if installed)

 

 

2.

System Board

 

 

 

2-2-X

1.

Memory Module

First 64 KB of RAM failed

2.

System Board

 

 

 

 

2-3-X

1.

Memory Module

 

 

2.

System Board

 

 

 

2-4-X

1.

Run Setup

 

 

2.

Memory Module

 

3.

System Board

 

 

 

3-1-X

1.

System Board

DMA register failed

 

 

 

 

 

3-2-4

1.

System Board

Keyboard controller failed

2.

Keyboard

 

 

 

 

Chapter 6. Symptom-to-FRU Index 57

Beep Symptom

FRU/Action

 

 

 

3-3-4

1.

Video Adapter (if installed)

Screen initialization failed

2.

System Board

 

 

 

Display

 

 

 

3-4-1

1.

Video Adapter (if installed)

Screen retrace test detected an error

2.

System Board

 

 

3.

Display

 

 

 

3-4-2

1.

Video Adapter (if installed)

POST is searching for video ROM

2.

System Board

 

 

 

 

4

1.

Video Adapter (if installed)

 

 

2.

System Board

 

 

 

All other beep code sequences

1.

System Board

 

 

 

 

One long and one short beep during POST.

1.

Memory Module

Base 640 KB memory error or shadow RAM

2.

System Board

error

 

 

 

 

 

One long beep and two or three short beeps

1.

Video Adapter (if installed)

during POST.

2.

System Board

(Video error)

 

 

 

 

 

Three short beeps during POST

1.

See “System board memory” on page

 

 

 

30.

 

2.

System Board

 

 

 

Continuous beep

1.

System Board

 

 

 

 

Repeating short beeps

1.

Keyboard stuck key?

 

 

2.

Keyboard Cable

 

3.

System Board

 

 

 

No-beep symptoms

Important:

Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 7).

2.Set Power-On Self-Test to Enhanced.

Symptom/Error

FRU/Action

 

 

No beep during POST but computer works

1. System Board

correctly.

 

 

 

58 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Symptom/Error

FRU/Action

 

 

 

No beep during POST.

1.

See “Undetermined problems” on page

 

 

 

75.

 

2.

System Board

 

3.

Memory Module

 

4.

Any Adapter or Device

 

5.

Riser Card

 

6.

Power Cord

 

7.

Power Supply

 

 

 

POST error codes

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations.

vChecks some basic system-board operations

vChecks the memory operation

vStarts the video operation

vVerifies that the diskette drive is working

vVerifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note:

Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 7).

2.Set Power-On Self-Test to Enhanced.

If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

In the following index, X can represent any number.

POST Error Code

FRU/Action

 

 

 

000

1.

Verify adapter device and Bus Master

SCSI Adapter not enabled

 

fields are enabled in PCI configuration

 

 

 

 

program. See documentation shipped

 

 

with computer.

 

 

 

02X

1.

SCSI Adapter

 

 

 

 

Chapter 6. Symptom-to-FRU Index 59

POST Error Code

FRU/Action

 

 

 

08X

1.

SCSI Cable

Check SCSI terminator installation.

2.

SCSI Terminator

 

 

3.

SCSI Device

 

4.

SCSI Adapter

 

 

 

101

1.

System Board

System board interrupt failure

 

 

 

 

 

102

1.

System Board

System board timer error

 

 

 

 

 

106

1.

System Board

 

 

 

 

110

1.

Memory Module

System board memory parity error

2.

System Board

 

 

 

 

111

1.

Reseat adapters

I/O channel parity error

2.

Any adapter

 

 

3.

Riser card

 

4.

System Board

 

 

 

114

1.

Adapter Memory

Adapter ROM error

2.

System Board

 

 

3.

Riser card

 

 

 

129

1.

Processor

Internal cache test error

2.

L2 Cache Memory

 

 

3.

System Board

 

 

 

151

1.

System Board

Real-time clock failure

 

 

 

 

 

161

1.

Run Setup

Bad CMOS battery

2.

CMOS Backup Battery (see “Safety

 

 

 

Information” on page 125)

 

3.

System Board

 

 

 

162

1.

Run Setup and verify Configuration

Configuration mismatch

2.

Had a device been added, removed,

 

 

 

changed location? If not, suspect that

 

 

device.

 

3.

Power-on external devices first, then

 

 

power-on computer

 

4.

CMOS Backup Battery (see “Safety

 

 

Information” on page 125)

 

 

System Board

 

5.

System Board

 

6.

Riser card

 

 

 

162

1.

Diskette Drive

And unable to run diagnostics

2.

System Board

 

 

3.

Diskette Drive Cable

 

4.

Riser card

 

 

 

60 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code

FRU/Action

 

 

 

163

1.

Time and Date Set?

Clock not updating or invalid time set

2.

CMOS Backup Battery (see “Safety

 

 

 

Information” on page 125)

 

3.

System Board

 

 

 

164

1.

Run Setup. Check System Summary

POST detected a base memory or extended

 

menu for memory size change. (See

memory size mismatch error or RIMM

 

 

“Setup Utility program” on page 7.)

socket 3 is populated with a RIMM memory

 

2.

Run the Extended Memory Diagnostic

module

 

tests

 

 

 

 

 

166

1.

Run Flash Recovery using Boot Block.

Boot Block Check Sum Error

 

See “Flash recovery boot block jumper”

 

 

 

 

on page 88.

 

2.

System Board

 

 

 

167

1.

Run Setup. Check Stepping level for

Microprocessor installed that is not

 

the BIOS level needed, then perform

supported by the current POST/BIOS

 

 

the flash update.

 

 

 

2.

Processor

 

 

 

168

1.

Run Setup. Check to see that Ethernet

Alert on LAN error

 

and Alert on LAN are enabled.

 

 

 

2.

System Board

 

3.

Riser card

 

 

 

17X, 18X

1.

C2 Security

 

 

 

 

175

1.

Run Configuration. See “Setup Utility

 

 

 

program” on page 7.

 

2.

System Board

 

 

 

176

1.

Covers were removed from the

 

 

 

computer

 

 

 

177

1.

System Board

Corrupted Administrator Password

 

 

 

 

 

178

1.

System Board

 

 

 

 

183

1.

Enter the administrator password

 

 

 

 

184

1.

Make sure Asset Care and Asset ID are

No RFID Antenna

 

enabled in Configuration/Setup

 

 

 

2.

RFID Antenna

 

3.

System Board

 

4.

Riser card

 

 

 

185

1.

Set configuration and reinstall the boot

Corrupted boot sequence

 

sequence

 

 

 

 

 

186

1.

System Board

 

 

 

 

187

1.

Clear Administration password

 

 

2.

System Board

 

 

 

189

1.

More than three password attempts

 

 

 

were made to access the computer

 

 

 

 

 

Chapter 6. Symptom-to-FRU Index 61

POST Error Code

FRU/Action

 

 

 

190

1.

System Board

Chassis intrusion detector was cleared. This

 

 

is information only, no action required. If

 

 

this code does not clear:

 

 

 

 

 

1XX

1.

System Board

Not listed above

 

 

 

 

 

201, 20X

1.

Run Enhanced Diagnostics Memory

Memory data error

 

Test

 

 

 

2.

Memory Module

 

3.

System Board

 

 

 

225

1.

Unsupported Memory

 

 

 

 

229

1.

L2 Cache Memory

External cache test error

2.

System Board

 

 

 

 

262

1.

Run Setup. Check System Summary

POST detected a base memory or extended

 

menu for memory. (See “Setup Utility

memory type error

 

 

program” on page 7.)

 

 

 

2.

Run the Extended Memory Diagnostic

 

 

tests.

 

 

 

301

1.

Keyboard

 

 

2.

Keyboard Cable

 

3.

System Board

 

 

 

303

1.

Mouse

With an 8603 error

2.

Keyboard

 

 

3.

Keyboard Cable

 

4.

System Board

 

 

 

303

1.

Keyboard

With no 8603 error

2.

Keyboard Cable

 

 

3.

System Board

 

 

 

3XX

1.

Keyboard

Not listed above

2.

Keyboard Cable

 

 

3.

System Board

 

 

 

5XX

1.

Video Adapter (if installed)

 

 

2.

System Board

 

 

 

601

1.

Diskette Drive A

 

 

2.

Diskette Drive Cable

 

3.

System Board

 

4.

Riser card

 

 

 

602

1.

Bad Diskette?

 

 

2.

Verify Diskette and retry

 

 

 

62 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code

FRU/Action

 

 

 

 

 

 

 

604

1.

Run Setup and verify diskette

And able to run diagnostics

 

configuration settings

 

 

 

2.

Diskette Drive A/B

 

3.

Diskette Drive Cable

 

4.

System Board

 

5.

Riser card

 

 

 

 

 

 

605

1.

Diskette Drive

POST cannot unlock the diskette drive

2.

Diskette Drive Cable

 

 

3.

System Board

 

4.

Riser card

 

 

 

 

 

 

662

1.

Diskette drive configuration error or

 

 

 

wrong diskette drive type. Run Setup

 

 

Configuration

 

 

 

 

 

6XX

1.

Diskette Drive

Not listed above

2.

System Board

 

 

3.

Riser card

 

 

4.

External Drive Adapter

 

5.

Diskette Drive Cable

 

6.

Power Supply

 

 

 

 

 

762

1.

Run Setup

 

Math coprocessor configuration error

 

2.

Processor

 

 

 

 

 

 

3.

System Board

 

 

 

 

 

7XX

1.

Processor

 

 

Not listed above

 

 

2.

System Board

 

 

 

 

 

 

962

1.

Run Configuration

Parallel port configuration error

2.

Parallel Adapter (if installed)

 

 

3.

System Board

 

 

 

 

 

9XX

1.

Printer

 

 

 

 

 

 

2.

System Board

 

 

 

 

 

1047

1.

16-Bit AT

Fast SCSI Adapter

 

 

 

 

 

 

 

107X

1.

Check SCSI terminator installation

Check SCSI terminator installation

2.

SCSI Cable

 

 

 

 

3.

SCSI Terminator

 

4.

SCSI Device

 

 

5.

SCSI Adapter

 

 

 

 

 

1101

1.

Run diagnostics

Serial connector error, possible system board

 

 

 

 

failure

 

 

 

 

 

 

 

 

 

1101, 1102, 1106, 1108, 1109

1.

System Board

 

 

2.

Any Serial Device

 

 

 

 

 

1107

1.

Communications Cable

 

 

2.

System Board

 

 

 

 

 

Chapter 6. Symptom-to-FRU Index 63

POST Error Code

FRU/Action

 

 

 

1102

1.

Run diagnostics

Card selected feedback error

 

 

 

 

 

1103

1.

Run diagnostics

Port fails register check

2.

System Board

 

 

 

 

1106

1.

Run diagnostics

Serial option cannot be turned off

2.

System Board

 

 

 

 

1107

1.

Serial Device Cable

 

 

2.

System Board

 

 

 

1110

1.

Run diagnostics

Register test failed

2.

System Board

 

 

 

 

1116

1.

Run diagnostics

Interrupt error

 

 

 

 

 

1117

1.

Run diagnostics

Failed baud rate test

 

 

 

 

 

1162

1.

Run Configuration

Serial port configuration error

2.

Serial Adapter

 

 

 

(if installed)

 

3.

System Board

 

 

 

11XX

1.

System Board

Not listed above

 

 

 

 

 

1201

1.

System Board

 

 

2.

Any Serial Device

 

 

 

1202, 1206, 1208, 1209, 12XX

1.

Dual Async Adapter/A

 

 

2.

System Board

 

3.

Any Serial Device

 

 

 

1207

1.

Communications Cable

 

 

2.

Dual Async Adapter/A

 

 

 

13XX

1.

Game Adapter

 

 

 

1402

Information only

Printer not ready

 

 

 

 

1403

Information only

No paper error, or interrupt failure

 

 

 

 

 

1404

1.

Run diagnostics

System board timeout failure

 

 

 

 

 

1405

1.

Run diagnostics

Parallel adapter error

 

 

 

 

 

1406

1.

Run diagnostics

Presence test error

 

 

 

 

 

14XX

1.

Printer

Not listed above. Check printer before

2.

System Board

replacing system board

 

 

 

 

 

15XX

1.

SDLC Adapter

 

 

 

 

1692

1.

Run FDISK to ensure at least one active

Boot sequence error

 

partition is set active

 

 

 

 

 

64 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code

FRU/Action

 

 

 

16XX

1.

36/38 Workstation Adapter

 

 

 

 

1762

1.

Run Configuration. (See “Setup Utility

Hard disk drive configuration error

 

program” on page 7.)

 

 

 

 

 

1780 (Disk Drive 0)

1.

See “Power supply” on page 33.

1781 (Disk Drive 1)

2.

Hard Disk Drive

1782 (Disk Drive 2)

3.

System Board

1783 (Disk Drive 3)

 

4.

Riser card

 

5.

Hard Disk Cable

 

6.

Power Supply

 

 

 

180X, 188X

1.

Run Setup and verify PCI/ISA

PCI configuration or resource error

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1962

1.

Possible hard disk drive problem; see

Boot sequence error

 

“Hard disk drive boot error” on page

 

 

 

 

38.

 

 

 

209X

1.

Diskette Drive

 

 

2.

Diskette Cable

 

 

 

20XX

1.

BSC Adapter

Not listed above

 

 

 

 

 

21XX

1.

SCSI Device

 

 

2.

16-bit AT Fast SCSU adapter

 

3.

Alternate BSC adapter

 

 

 

2401, 2402

1.

Display

If screen colors change

 

 

 

 

 

2401, 2402

1.

System Board

If screen colors are OK

2.

Display

 

 

 

 

2409

1.

Display

 

 

 

 

2410

1.

System Board

 

 

2.

Display

 

 

 

2462

1.

Check cable connections

Video memory configuration error

2.

Run Setup and verify video

 

 

 

configuration settings

 

3.

Video Memory Modules

 

4.

Video Adapter (if installed)

 

5.

System Board

 

 

 

4611, 4630

1.

Multiport/2 Interface Board

 

 

2.

Multiport/2 Adapter

 

 

 

Chapter 6. Symptom-to-FRU Index 65

POST Error Code

FRU/Action

 

 

 

4612, 4613, 4640, 4641

1.

Memory Module Package

 

 

2.

Multiport/2 Adapter

 

 

 

4650

1.

Multiport/2 Interface Cable

 

 

 

 

46XX

1.

Multiport/2 Adapter

Not listed above

2.

Multiport/2 Interface

 

 

 

Board

 

3.

Memory Module

 

 

 

5600

1.

Financial System Controller Adapter

 

 

 

 

5962

1.

Run Configuration

An IDE device (other than hard drive)

2.

CD-ROM Drive

configuration error

3.

CD-ROM Adapter

 

 

4.

Zip or other ATAPI device

 

5.

System Board

 

6.

Riser card

 

 

 

62XX

1.

1st Store Loop Adapter

 

 

2.

Adapter Cable

 

 

 

63XX

1.

2nd Store Loop Adapter

 

 

2.

Adapter Cable

 

 

 

64XX

1.

Network Adapter

 

 

 

 

71XX

1.

Voice Adapter

 

 

 

 

74XX

1.

Video Adapter

 

 

 

(if installed)

 

 

 

76XX

1.

Page Printer Adapter

 

 

 

 

78XX

1.

High Speed Adapter

 

 

 

 

79XX

1.

3117 Adapter

 

 

 

 

80XX

1.

PCMCIA Adapter

 

 

 

 

84XX

1.

Speech Adapter

 

 

2.

Speech Control Assy.

 

 

 

8601, 8602

1.

Pointing Device (Mouse)

 

 

2.

System Board

 

 

 

8603, 8604

1.

System Board

 

 

2.

Pointing Device

 

 

(Mouse)

 

 

 

86XX

1.

Mouse

Not listed above

2.

System Board

 

 

 

 

89XX

1.

PC Music Adapter

 

 

2.

MIDI Adapter Unit

 

 

 

91XX

1.

Optical Drive

 

 

2.

Adapter

 

 

 

66 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code

FRU/Action

 

 

 

96XX

1.

SCSI Adapter

 

 

2.

Any SCSI Device

 

3.

System Board

 

4.

Riser card

 

 

 

10101, 10102, 10104, 10105, 10106, 10107,

1.

Have customer verify correct operating

10108, 10109, 10111,

 

system device drivers are installed and

10112, 10113, 10114,

 

 

operational.

10115, 10116

 

2.

Modem

 

 

 

 

10103, 10110, 101171

1.

System Board

 

 

2.

Data/Fax Modem

 

3.

Riser card

 

 

 

10117

1.

Check system speaker

Not listed above

2.

Check PSTN cable

 

 

3.

External DAA

 

 

(if installed)

 

4.

Modem

 

 

 

10118

1.

Run diagnostics and verify the correct

 

 

 

operation of the modem slot

 

2.

Modem

 

 

 

10119

1.

Diagnostics detected a non-IBM modem

 

 

2.

Modem

 

 

 

10120

1.

Check PSTN Cable

 

 

2.

External DAA

 

 

(if installed)

 

3.

Modem

 

 

 

10132, 10133, 10134,

1.

Modem

10135, 10136, 10137,

 

 

10138, 10139, 10140,

 

 

10141, 10142, 10143,

 

 

10144, 10145, 10146,

 

 

10147, 10148, 10149,

 

 

10150, 10151, 10152

 

 

 

 

 

10153

1.

Data/Fax Modem

 

 

2.

System Board

 

3.

Riser card

 

 

 

101XX

1.

Modem Adapter/A

Not listed above

2.

Data/Fax Modem

 

 

3.

System Board

 

4.

Riser card

 

 

 

10450, 10451, 10490,

1.

Run diagnostics

10491, 10492, 10499

2.

Hard Disk Drive

Read/write error

3.

System Board

 

 

4.

Riser card

 

 

 

10452

1.

Run diagnostics

Seek test error

 

 

 

 

 

 

 

Chapter 6. Symptom-to-FRU Index 67

POST Error Code

FRU/Action

 

 

10453

Information only

Wrong drive type?

 

 

 

 

 

10454

1.

Run diagnostics

Sector buffer test error

 

 

 

 

 

10455, 10456

1.

Run diagnostics

Controller error

 

 

 

 

10459

Information only

Drive diagnostic command error

 

 

 

 

 

10461

1.

Run diagnostics

Drive format error

 

 

 

 

 

10462

1.

Run diagnostics

Controller seek error

 

 

 

 

 

10464

1.

Run diagnostics

Hard Drive read error

 

 

 

 

 

10467

1.

Run diagnostics

Drive non-fatal seek error

 

 

 

 

 

10468

1.

Run diagnostics

Drive fatal seek error

 

 

 

 

 

10469

1.

Run diagnostics

Drive soft error count exceeded

 

 

 

 

 

10470, 10471, 10472

1.

Run diagnostics

Controller wrap error

 

 

 

 

10473

Information only

Corrupt data. Low level format might be

 

 

required

 

 

 

 

 

10480

1.

Hard Disk Drive (ESDI)

 

 

2.

Drive Cable

 

3.

System Board

 

 

 

10481

1.

Run diagnostics

ESDI drive D seek error

 

 

 

 

 

10482

1.

Run diagnostics

Drive select acknowledgement bad

 

 

 

 

 

106X1

1.

Check Configuration

 

 

2.

Ethernet Adapter

 

 

 

10635

1.

Power-off computer, wait ten seconds

 

 

 

then power-on the computer

 

2.

Ethernet Adapter

 

 

 

10651, 10660

1.

Check Cables

 

 

2.

Ethernet Adapter

 

 

 

106XX

1.

Ethernet Adapter

Not listed above

 

 

 

 

 

107XX

1.

5.25-inch External

 

 

 

Diskette Drive

 

2.

5.25-inch Diskette

 

 

Drive Adapter/A

 

 

 

68 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code

FRU/Action

 

 

 

109XX

1.

ActionMedia

Check the adapter cables

 

Adapter/A

 

 

 

2.

System Board

 

3.

Riser card

 

 

 

112XX

1.

SCSI Adapter

This adapter does not have cache

2.

Any SCSI Device

 

 

3.

System Board

 

4.

Riser card

 

 

 

119XX

1.

3119 Adapter

 

 

 

 

121XX

1.

Modem Adapter

 

 

2.

Any Serial Device

 

3.

System Board

 

4.

Riser card

 

 

 

136XX

1.

ISDN Primary Rate Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

137XX

1.

System Board

 

 

 

 

141XX

1.

Realtime Interface Coprocessor

 

 

 

Portmaster

 

 

Adapter/A

 

 

 

143XX

1.

Japanese Display Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

14710, 14711

1.

System Board Video Adapter

 

 

2.

Adapter Video Memory

 

 

 

148XX

1.

Video Adapter

 

 

 

 

14901, 14902,

1.

Video Adapter

1491X, 14922

 

(if installed)

 

 

 

2.

System Board

 

3.

Riser card

 

4.

Display (any type)

 

 

 

14932

1.

External Display

 

 

2.

Video Adapter

 

 

 

161XX

1.

FaxConcentrator Adapter

 

 

 

 

164XX

1.

120 MB Internal Tape Drive

 

 

2.

Diskette Cable

 

3.

System Board

 

4.

Riser card

 

 

 

16500

1.

6157 Tape Attachment

 

 

2.

Adapter

 

 

 

Chapter 6. Symptom-to-FRU Index 69

POST Error Code

FRU/Action

 

 

 

16520, 16540

1.

6157 Streaming Tape Drive

 

 

2.

6157 Tape Attachment Adapter

 

 

 

166XX, 167XX

1.

Token Ring Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

18001 to 18029

1.

Wizard Adapter

 

 

2.

Wizard Adapter Memory

 

 

 

18031 to 18039

1.

Wizard Adapter Cable

 

 

 

 

185XXXX

1.

DBCS Japanese Display Adapter/A

 

 

2.

System Board

 

3.

Riser card

 

 

 

20001 to 20003

1.

Image Adapter/A

 

 

 

Image-I Adapter/A

 

2.

Memory Module DRAM, VRAM

 

 

 

20004

1.

Memory Module DRAM, VRAM

 

 

2.

Image Adapter/A

 

 

Image-I Adapter/A

 

 

 

20005 to 20010

1.

Image Adapter/A

 

 

 

Image-I Adapter/A

 

2.

Memory Module DRAM, VRAM

 

 

 

200XX

1.

Image Adapter/A

Not listed above

2.

Image-I Adapter/A

 

 

3.

Memory Module DRAM, VRAM

 

4.

System Board

 

5.

Riser card

 

 

 

20101 to 20103

1.

Printer/Scanner Option

 

 

2.

Image Adapter/A

 

3.

Memory Module DRAM, VRAM

 

 

 

20104

1.

Memory Module DRAM, VRAM

 

 

2.

Printer/Scanner Option

 

3.

Image Adapter/A

 

 

 

20105 to 20110

1.

Printer/Scanner Option

 

 

2.

Image Adapter/A

 

3.

Memory Module DRAM, VRAM

 

 

 

Image Adapter/A

1.

Replace memory module (shown in

Memory Test failure indicated by graphic of

 

graphic)

adapter

 

 

 

 

 

 

206XX

1.

SCSI-2 Adapter

 

 

2.

Any SCSI Device

 

3.

System Board

 

4.

Riser card

 

 

 

70 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code

FRU/Action

 

 

 

208XX

1.

Any SCSI Device

Verify there are no duplicate SCSI ID

 

 

settings on the same bus.

 

 

 

 

 

210XXXX

1.

SCSI Hard Disk Drive

Internal bus, size unknown

2.

SCSI Adapter or System Board

210XXX1

3.

SCSI Cable

External bus, size unknown

 

4.

SCSI ID Switch (on some models)

 

 

 

Tape Drive amber LED remains on

1.

Tape Drive

 

 

2.

SCSI Cable (internal)

 

3.

SCSI Adapter or System Board

 

 

 

Tape Drive green in useLED fails to come

1.

Tape Drive

on

2.

SCSI Adapter or System Board

 

 

3.

SCSI Cable (internal)

 

4.

SCSI Cable (external)

 

 

 

Tape automatically ejected from drive

1.

Tape Cassette

 

 

 

Drive

 

 

 

SCSI ID on rotary switch does not match

1.

Rotary Switch Circuit Board

SCSI ID set in configuration. Verify drive

2.

Circuit Board Cable

switches inside cover are set to zero

3.

Tape Drive

 

 

 

 

Tape sticks or breaks in drive.

1.

Tape Cassette

Verify that the tapes used meet ANSI

 

 

standard X3B5

 

 

 

 

 

212XX

1.

SCSI Printer

 

 

2.

Printer Cable

 

 

 

213XX

1.

SCSI Processor

 

 

 

 

214XX

1.

WORM Drive

 

 

 

 

215XXXC, 215XXXD, 215XXXE, 215XXXU

1.

CD-ROM Drive I

If an external device, and power-on LED is

2.

CD-ROM Drive II

off, check external voltages

 

Enhanced CD-ROM Drive II

 

 

 

 

Any CD-ROM Drive

 

3.

SCSI Cable

 

4.

SCSI Adapter or System Board

 

 

 

216XX

1.

Scanner

 

 

 

 

217XX

1.

Rewritable Optical Drive

If an external device, and power-on LED is

2.

SCSI Adapter or System Board

off, check external voltages

3.

SCSI Cable

 

 

 

 

218XX

1.

Changer

Check for multi CD tray or jukebox

 

 

 

 

 

219XX

1.

SCSI Communications Device

 

 

 

 

24201Y0, 24210Y0

1.

ISDN/2 Adapter

Be sure wrap plug is attached

2.

ISDN/2 Wrap Plug

 

 

3.

ISDN/2 Communications Cable

 

 

 

Chapter 6. Symptom-to-FRU Index 71

POST Error Code

FRU/Action

 

 

 

273XX

1.

1 Mbps Micro Channel

 

 

2.

Infrared LAN Adapter

 

 

 

27501, 27503, 27506, 27507

1.

ServerGuard Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

27502, 27504, 27510, 27511, 27533, 27534,

1.

ServerGuard Adapter

27536, 27537

 

 

 

 

 

27509

1.

Remove redundant adapters, run Auto

 

 

 

Configuration program, then retest.

 

 

 

27512

1.

WMSELF.DGS diagnostics file is

 

 

 

missing

 

2.

WMSELF.DGS diagnostics file is incorrect

 

 

 

27535

1.

3V Lithium Backup Battery

 

 

2.

ServerGuard Adapter

 

 

 

27554

1.

Internal Temperature out of range

 

 

2.

ServerGuard Adapter

 

 

 

27555, 27556

1.

ServerGuard Adapter

 

 

2.

Power Supply

 

 

 

27557

1.

7.2V NiCad Main Battery Pack

 

 

2.

ServerGuard Adapter

 

 

 

27558, 27559, 27560, 27561

1.

PCMCIA Type II Modem

 

 

2.

ServerGuard Adapter

 

 

 

27562

1.

External Power Control not connected

 

 

2.

External Power Control

 

3.

ServerGuard Adapter

 

 

 

27563, 27564

1.

External Power Control

 

 

2.

ServerGuard Adapter

 

 

 

275XX

1.

Update diagnostic software

 

 

 

 

27801 to 27879

1.

Personal Dictation System

 

 

2.

Adapter

 

3.

System Board

 

 

 

27880 to 27889

1.

External FRU

 

 

 

(Speaker, Microphone)

 

 

 

999030X

1.

Possible hard disk drive problem; see

Hard disk reset failure

 

“Hard disk drive boot error” on page

 

 

 

 

38.

 

 

 

72 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Miscellaneous error messages

Message/Symptom

FRU/Action

 

 

 

CMOS Backup Battery inaccurate

1.

CMOS Backup Battery (see “Safety

 

 

 

Information” on page 125)

 

2.

System Board

 

 

 

Changing colors

1.

Display

 

 

 

 

Computer will not power-off. See “Power

1.

Power Switch

supply” on page 33.

2.

System Board

 

 

3.

Riser card

 

 

 

Computer will not RPL from server

1.

Ensure that network is in startup

 

 

 

sequence as first device or first device

 

 

after diskette

 

2.

Ensure that network adapter is enabled

 

 

for RPL

 

3.

Network adapter (Advise network

 

 

administrator of new MAC address)

 

 

 

Computer will not Wake On LAN (if

1.

Check power supply and signal cable

applicable)

 

connections to network adapter

 

 

 

2.

Ensure that the operating system settings

 

 

are set to enable Wake on LAN

 

3.

Ensure Wake On LAN feature is enabled

 

 

in Setup/Configuration (see “Setup

 

 

Utility program” on page 7)

 

4.

Ensure network administrator is using

 

 

correct MAC address

 

5.

Ensure no interrupt or I/O address

 

 

conflicts

 

6.

Network adapter (advise network

 

 

administrator of new MAC address)

 

 

 

Dead computer. See “Power supply” on

1.

Power Supply

page 33.

2.

System Board

 

 

3.

Riser card

 

 

 

Diskette drive in-use light remains on or

1.

Diskette Drive

does not light when drive is active.

2.

System Board

 

 

3.

Diskette Drive Cable

 

4.

Riser card

 

 

 

Flashing cursor with an otherwise blank

1.

System Board

display.

2.

Primary Hard Disk Drive

 

 

3.

Hard Disk Drive Cable

 

4.

Riser card

 

 

 

Incorrect memory size during POST

1.

Run the Memory tests

 

 

2.

Memory Module

 

3.

System Board

 

 

 

Chapter 6. Symptom-to-FRU Index 73

Message/Symptom

FRU/Action

 

 

 

Insert a Disketteicon appears with a

1.

System Board

known-good diagnostics diskette in the first

2.

Diskette Drive Cable

3.5-inch diskette drive.

3.

Riser card

 

 

4.

Network Adapter

 

 

 

Intensity or color varies from left to right of

1.

Display

characters and color bars

2.

System Board

 

 

 

 

No power or fan not running

1.

See “Power supply” on page 33.

 

 

 

 

Non-system disk or disk error-type message

1.

Diskette Drive

with a known-good diagnostic diskette.

2.

System Board

 

 

3.

Diskette Drive Cable

 

4.

Riser card

 

 

 

Other display symptoms not listed above

1.

Display

(including blank or illegible display)

2.

System Board

 

 

 

 

Power-on indicator or hard disk drive in-use

1.

Power Supply

light not on, but computer works correctly

2.

System Board

 

 

3.

LED Cables

 

 

 

Printer problems

1.

Printer

 

 

 

 

Program loads from the hard disk with a

1.

Run Setup

known-good diagnostics diskette in the first

2.

Diskette Drive

3.5-inch diskette drive

3.

Diskette Drive Cable

 

 

4.

System Board

 

5.

Riser card

 

6.

Power Supply

 

 

 

RPL computer cannot access programs from

1.

If network administrator is using

its own hard disk.

 

LCCM Hybrid RPL, check startup

 

 

 

 

sequence:

 

 

a. First device - network

 

 

b. Second device - hard disk

 

2.

Hard disk drive

 

 

 

RPL computer does not RPL from server

1.

Check startup sequence

 

 

2.

Check the network adapter LED status

 

 

 

Serial or parallel port device failure (system

1.

External Device Self-Test OK?

board port)

2.

External Device

 

 

3.

Cable

 

4.

System Board

 

 

 

Serial or parallel port device failure (adapter

1.

External Device Self-Test OK?

port)

2.

External Device

 

 

3.

Cable

 

4.

Alternate Adapter

 

5.

System Board

 

 

 

74 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Message/Symptom

FRU/Action

 

 

 

Some or all keys on the keyboard do not

1.

Keyboard

work

2.

Keyboard Cable

 

 

3.

System Board

 

 

 

Undetermined problems

Check the power supply voltages (see “Power supply” on page 33). If the voltages are correct, return here and continue with the following steps.

1.Power-off the computer.

2.Remove or disconnect the following components (if installed) one at a time.

a.Non-IBM devices

b.External devices (modem, printer, or mouse)

c.Any adapters

d.Riser card

e.Memory modules

Before removing or replacing memory modules, see “System board memory” on page 30.

f.Extended video memory

g.External Cache

h.External Cache RAM

i.Hard disk drive

j.Diskette drive

3.Power-on the computer to re-test the system.

4.Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board (see “Replacing a system board” on page 31).

Chapter 6. Symptom-to-FRU Index 75

76 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 7. Parts

7

6

5

4

3

2

1

23

22

21

20

19

18

17

© Copyright IBM Corp. 2000

8

9

10

11

12

13

14

15

16

77

Parts listing

The parts listing supports the following models: xxU, xxS, xxP, xxC, xxD, xxM, xxV, xxF, xxS, xxG, xxT.

Index

System (types 2271/6840/6841)

FRU No.

1

Cap Handle Kit (all)

19K4934

2

Support Handle (all)

19K4936

3

Bezel Blanks Kit (all)

19K4938

4

CD-ROM Drive - Read/Write

09N0897

 

(2271

- EAx, ECx, GBx, GCx, TAx, TBx)

 

 

(6840/6841 - none)

 

4

CD-ROM Drive - 48x

19K1529

 

(6840

- CAx, EAx, GAx, DTG, TAx, VAU, VAA, VAT, VBU, VBF,

 

 

VBA, VBT, VCC, VCM, VCV, VCD)

 

 

(6841

- EAx, GAx, TAx, VAU, VCJ)

 

4

12X DVD

09N0905

 

(2271

- EBx, ECx, GAx, GCx, TAx, TBx)

 

4

CD-ROM Drive - 48x

09N0735

 

(2271

- none)

 

 

(6840

- CAx, EAx, GAx, DTG, TAx)

 

 

(6841

- EAx, GAx, TAx)

 

5

Front Bezel Assembly (all)

19K4937

6

Power Button Kit (all)

19K4940

7

Bezel Door (all)

24P9090

7

Bezel Door (all)

19K4939

8

Panel with icon (all)

19K4941

9

3.51.44MB Diskette Drive (2271all)

75H9550

9

3.51.44MB Diskette Drive (Primary)

l0L6097

9

3.51.44MB Diskette Drive (Optional)

93F2361

9

3.51.44MB Diskette Drive - Japan

41H7675

 

(6841

- all)

 

9

3.51.44MB Diskette Drive - Japan

75H9552

9

3.51.44MB Diskette Drive - Japan

06P5293

 

(6840

- all)

 

10

Control Panel Assembly (all)

19K4935

11

Speaker Assembly

19K4929

 

(2271

- none)

 

 

(6840/6841 - all)

 

12

Card Guide Assembly (all)

19K4947

13

Support Bracket (all)

19K4944

14

DASD Rotating Cage Assembly (all)

19K4931

15

20GB Hardfile EIDE 5400 rpm

19K1560

 

(2271

- EAx, EBx, ECx)

 

 

(6840

- CAx, EAx, DTG)

 

 

(6841

- EAx)

 

15

30GB Hardfile EIDE 7200 rpm

19K1567

 

(2271

- GAx, GBx, GCx, TAx, TBx)

 

 

(6840

- GAx, TAx, VAU, VAA, VAT, VBU, VBF, VBA, VBT)

 

 

(6841

- GAx, TAx, VAU, VCJ)

 

15

40GB Hardfile EIDE 7200 rpm

19K1568

 

(6840

- VCC, VCM, VCV, VCD)

 

16

Door Without Latch Opening (all)

19K4932

17

Memory 128MB SDRAM

33L3074

 

(2271

- all)

 

 

(6840

- CAx, EAx, GAx, DTG, P2U, R2U, TAx, T2U, VBU, VBF,

 

 

VBA, VBT, VCC, VCM, VCV, VCD)

 

 

(6841

- EAx, GAx, TAx, T2U)

 

78 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Index

System (types 2271/6840/6841)

FRU No.

17

Memory 128MB SDRAM

33L3076

 

(2271

- none)

 

 

(6840

- VAU, VAA, VAT)

 

 

(6841

- VAU, VCJ)

 

18

Fan Sink, non-IHS, 533 - 866 MHz

10K1689

 

(2271

- EAx, EBx, ECx, E2U)

 

 

(6840

- CAx, C1U, EAx, E1U, DTG, P2U)

 

 

(6841

- EAx, E1U)

 

18

Fan Sink, non-IHS, 900 - 933

06P2458

 

(2271

- GAx, GBx, GCx, G2U, TAx)

 

 

(6840

- GAx, G1U, R2U)

 

 

(6841

- GAx, G1U)

 

18

Fan Sink, non-IHS, 1 GHz

22P2457

 

(2271

- TBx, T2U) (6840 - TAx, T2U, VAU, VAA, VAT, VBU, VBF,

 

 

VBA, VBT, VCC, VCM, VCV, VCD)

 

 

(6841

- TAx, T2U, VAU, VCJ)

 

18

Fan Sink, IHS, 866 - 1.10 GHz

22P4370

 

(2271

- GAx, GBx, GCx, G2U, TAx, TBx, T2U) (6840 - GAx, G1U,

 

 

R2U, TAx, T2U, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC,

 

 

VCM, VCV, VCD)

 

 

(6841

- GAx, G1U, TAx, T2U, VAU, VCJ)

 

18

PIII Coppermine 800MHz

19K7535

 

(6840

- CAx, C1U, DTG)

 

18

PIII Coppermine 800MHz (100 Bus/800MHz/128Kb L2 Cache)

24P5784

 

DOSTEP LEVEL Flip Chip with Fansink 19K7160 (Note:

 

 

PRIME P/N TO 25P0834)

 

 

(6840

- CAx, C1U, DTG)

 

18

PIII Coppermine 800MHz (100 Bus/800MHz/128Kb L2 Cache)

25P0834

 

COSTEP LEVEL Flip Chip with Fansink 19K7160 (Note:

 

 

OPTIONAL P/N TO 24P5784)

 

 

(6840

- CAx, C1U, DTG)

 

18

PIII Coppermine 866MHz

19K7536

 

(2271

- EAx, EBx, ECx, E2U)

 

 

(6840

- EAx, E1U, P2U)

 

 

(6841

- EAx, E1U)

 

18

PIII Coppermine 933MHz

19K7537

 

(2271

- GAx, GBx, GCx, G2U, TAx)

 

 

(6840

- GAx, G1U, R2U)

 

 

(6841

- GAx, G1U)

 

18

PIII Coppermine 1 GHz PROCESSOR

24P9479

 

(2271

- TBx, T2U) (6840 - TAx, T2U, VAU, VAA, VAT, VBU, VBF,

 

 

VBA, VBT, VCC, VCM, VCV, VCD)

 

 

(6841

- TAx, T2U, VAU, VCJ)

 

19

SYST BD W/O MEM/PROC MERLOT W/O POV Card

09K9982

 

(2271/6840/6841all)

 

19

System Board Merlot W/POV Card

10K1195

 

(2271/6840 - none)

 

 

(6841

- all)

 

19

PCI Extender Card (all)

10K0880

20

200W Power Supply (all)

00N7704

20

200W Power Supply - Japan

00N7727

 

(2271

- ECG, GCG, TAG, TBG)

 

 

(6840

- CAG, DTG, TAG)

 

 

(6841

- EAJ, GAJ, GAG, TAG, VCJ)

 

20

200W Power Supply - China

00N7728

 

(6840

- CAC, EAC, GAC, TAC, VCC)

 

21

Card I/O Edge Retainer (all)

19K4945

22

Cover Assembly, Side & Top (all)

19K4933

Chapter 7. Parts 79

Index

System (types 2271/6840/6841)

FRU No.

23

Bezel Release Bar (all)

19K4946

 

Chassis Assembly (all)

19K4930

 

Side Panel With Nameplate (all)

19K4942

 

Speakers

10K2601

 

(2271

- all)

 

 

(6840/6841 - none)

 

 

Speaker Brick - GB/UK

25P5703

 

(2271

- ECG, GCG, TAG, TBG)

 

 

(6840/6841 - none)

 

 

Speaker Brick - US/Taiwan/Canada

10K2587

 

(2271

- ECU, GCU, E2U, G2U, T2U)

 

 

(6840/6841 - none)

 

 

Speaker Brick - GB/UK

10K2589

 

(2271

- ECG, GCG, TAG, TBG)

 

 

Speaker Brick - EMEA

25P5704

 

(2271

- ECG, GCG, TAG, TBG)

 

 

(6840/6841 - none)

 

 

Speaker Brick - EMEA

10K2591

 

(2271

- ECG, GCG, TAG, TBG)

 

 

(6840/6841 - none)

 

 

EMC Planar Shield (all)

09N5770

 

Lock Assembly (all)

22P1483

 

Foot Kit (all)

12J4506

 

Snap-In Foot (all)

01N2196

 

RFID Antenna (all)

03K9654

 

C2 Switch Assembly (all)

09K9827

 

DASD Rail Kit (all)

19K5331

 

Matrox G200LE Video Adapter

06P3769

 

(6840

- DTG)

 

 

NVidia P09/32MB Video Adapter

09N5033

 

(2271

- GAx, GBx, GCx)

 

 

(6840

- GAx, TAx, VCC, VCM, VCV, VCD)

 

 

(6841

- GAx, TAx, VCJ)

 

 

NVidia AGP4/16MB Video Adapter

19K5340

 

(2271

- none)

 

 

(6840/6841 - EAx)

 

 

ATI Radeon 32MB Video Adapter (Card)

22P1063

 

(6840

- C1U)

 

 

ATI Radeon 32MB Video Adapter (Card)

06P7133

 

(2271

- TBG)

 

 

ATI Audio/Video Cable Assemblies

06P7131

 

(2271

- TBx)

 

 

(6840

- C1U)

 

 

NV11 32MB Video Card with TV Out

22P1069

 

(2271

- TAx)

 

 

Video Card 4xAGP Dongle

37L5566

 

(2271

- all)

 

 

(6840/6841 - all)

 

 

Cable Hardfile - ATA (all)

37L4525

 

Cable Diskette Drive (all)

76H4228

 

Mouse - 2 Button

10L6145

 

(2271

- E2U, G2U, T2U) (6840 - all)

 

 

(6841

- TAx ,T2U, VAU, VCJ)

 

 

Mouse - Scrollpoint

28L1865

 

(2271

- EAx, EBx, ECx, GAx, GBx, GCx, TAx, TBx)

 

 

(6841

- EAx, E1U, GAx, G1U)

 

 

Misc. Hardware Kit (all)

09N5764

80 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Index

System (types 2271/6840/6841)

FRU No.

 

Modem - Universal

19K2963

 

(2271

- all except ECU, GCU)

 

 

(6840/6841 - none)

 

 

Modem - Domestic

19K2965

 

(2271

- ECU, GCU)

 

 

(6840/6841 - none)

 

 

Cable Hardfile - ATA (2-Drop) (all)

37L5098

 

Audio Cable (all)

75H9219

 

CDROM Audio Cable (all)

09N1782

 

Dual USB Cable (all)

22P1188

 

PCI 10/100 Ethernet Adapter

06P3797

 

(6840

- DTG)

 

 

Roulette Ethernet Adapter

19K4885

 

(2271

- TBx)

 

 

(6840

- GAx, TAx, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC,

 

 

VCM, VCV, VCD)

 

 

(6841

- EAx, GAx, TAx, VAU, VCJ)

 

 

Lithium Battery (all)

33F8354

 

EMC Shield For 5.25Bay (all)

19K5548

 

EMC Shield For 3.5Bay (all)

19K4943

 

NVidia AGP4/32MB Video Adapter

10K1291

 

(2271

- EAx, EBx, ECx)

 

 

CABLE HARDFILE - ATA

37L4525

Keyboards (PCNext Lite Pearl White)

US English

37L2514

French Canadian 058

37L0912

French Canadian 044

37L2515

LA/Spanish

37L2516

Brazil - Portugese

28L1826

Arabic

37L2518

Belgium - French

37L2519

Belgium - English

37L2520

Bulgarian

37L2521

Czech

37L2522

Danish

37L2523

Dutch

37L2524

French

37L2525

German

37L2526

Greek

37L2527

Hebrew

37L2528

Hungarian

37L2529

Italian

37L2531

Norwegian

37L2532

Polish

37L2533

Portugese

37L2534

Romanian

37L2535

Russian

37L2536

Serbian - Cyrrian

37L2537

Slovak

37L2538

Spanish

37L2539

Swedish/Finnish

37L2540

Swiss - French/German

37L2541

Chapter 7. Parts 81

Turkish - ID 179

37L2542

Turkish - ID 440

37L2543

UK English

37L2544

Yugoslavian

37L2545

UK English (ISO)

37L2546

Japanese

37L2547

Chinese

37L2548

Korean

28L1860

Thai

37L2550

82 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Computer Power Cords

Arabic

14F0033

Australian

93F2365

Belgian

1339520

Bulgarian

1339520

Canadian

93F2364

Czech

1339520

Denmark

13F9997

Finland

1339520

France

1339520

German

1339520

Hungarian

1339520

Israel

14F0087

Italian

14F0069

Latin American

6952301

Netherlands

1339520

New Zealand

93F2365

Norwegian

1339520

Polish

1339520

Portuguese

1339520

Serbian

1339520

Slovakian

1339520

South African

14F0015

Spanish

1339520

Swiss

1339520

Swiss - French/German

14F0051

US English

93F2364

UK - Ireland

14F0033

Yugoslavian

1339520

Chile

14F0069

Argentina, Paraguay, & Uruguay

36L8880

Recovery CDs - Machine Type 6840, 6841

ME AE Recovery CD

32P4235

ME AP Recovery CD

32P4225

ME BR Recovery CD

32P4231

ME CF Recovery CD

32P4230

ME CZ Recovery CD

32P4245

ME DK Recovery CD

32P4233

ME FI Recovery CD

32P4238

ME FR Recovery CD

32P4226

ME GK Recovery CD

32P4249

ME GR Recovery CD

32P4227

ME HB Recovery CD

32P4237

ME HU Recovery CD

32P4243

ME IT Recovery CD

32P4229

ME LA Recovery CD

32P4228

ME NL Recovery CD

32P4234

ME NO Recovery CD

32P4239

ME PL Recovery CD

32P4240

ME PO Recovery CD

32P4241

ME RU Recovery CD

32P4242

Chapter 7. Parts 83

ME SK Recovery CD

32P4247

ME SL Recovery CD

32P4244

ME SP Recovery CD

32P4232

ME SV Recovery CD

32P4236

ME TH Recovery CD

32P4248

ME TR Recovery CD

32P4246

ME US Recovery CD

32P4223

ME UK Recovery CD

32P4224

Recovery CDs Win 98 Machine - Type 6840, 6841

Win 98

SE AP Recovery CD

32P4274

Win 98

SE UK Recovery CD

32P4273

Win 98

SE US Recovery CD

32P4272

Recovery CDs Win 2000 - Machine Type 6840, 6841

Win 2000 CNR AP Recovery CD

32P4254

Win 2000 SMB AP Recovery CD

32P4251

Win 2000 CNR BR Recovery CD

32P4261

Win 2000 CNR CF Recovery CD

32P4260

Win 2000 CNR DK Recovery CD

32P4263

Win 2000 CNR FI Recovery CD

32P4266

Win 2000 CNR FR Recovery CD

32P4256

Win 2000 CNR GR Recovery CD

32P4257

Win 2000 CNR HU Recovery CD

32P4269

Win 2000 CNR IT Recovery CD

32P4259

Win 2000 CNR LA (sp) Recovery CD

32P4258

Win 2000 CNR NL Recovery CD

32P4264

Win 2000 CNR NO Recovery CD

32P4267

Win 2000 CNR PL Recovery CD

32P4268

Win 2000 CNR RU Recovery CD

32P4270

Win 2000 CNR SP Recovery CD

32P4262

Win 2000 CNR SV Recovery CD

32P4265

Win 2000 CNR TH Recovery CD

32P4271

Win 2000 CNR UK Recovery CD

32P4255

Win 2000 SMB UK Recovery CD

32P4252

Win 2000 CNR US Recovery CD

32P4253

Win 2000 SMB US Recovery CD

32P4250

Special tools

The following tools are required to service the computer models/types listed in this section of the service manual

vVolt-ohm meter, IBM P/N 73G5404

vWrap Plug, IBM P/N 72X8546

84 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 8. Additional Service Information

Security features. . . . . . . . . . .

.

.

85

Power management . . . . . . . . . .

.

89

Passwords . . . . . . . . . . . . . . 85

Automatic configuration and power interface

 

 

Power-on password . . . . . . .

.

.

85

(ACPI) BIOS . . . . . . . . . . . .

.

89

Removing a power-on password . . .

.

. 85

Advanced Power Management . . . . . .

. 89

Administrator password . . . . . .

.

. 86

Automatic Hardware Power Management

 

 

Administrator password control . . .

.

.

86

features. . . . . . . . . . . . . . . 89

Operating system password . . . . .

.

. 86

Setting Automatic Hardware Power Management

 

Vital product data . . . . . . . . .

.

.

86

features. . . . . . . . . . . . . . . 90

Management Information Format (MIF) . .

.

. 86

Automatic Power-On features . . . . . .

. 90

Alert on LAN . . . . . . . . . .

.

.

87

Network settings . . . . . . . . . . .

.

90

BIOS levels . . . . . . . . . . . .

.

. 87

Flash over LAN (update POST/BIOS over

 

 

Flash (BIOS/VPD) update procedure . . . .

.

.

88

network) . . . . . . . . . . . . .

.

91

Flash recovery boot block jumper . . . . .

.

.

88

Wake on LAN . . . . . . . . . . .

.

91

Security features

Security features in this section include the following:

vPasswords

vVital Product Data

vManagement Information Format (MIF)

vAlert on LAN

Passwords

The following section provides information about computer hardware and software-related passwords.

vPower-on Password

vAdministrator Password

vOperating System Password

Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 7 for information about running the Setup Utility.

Power-on password

A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

Removing a power-on password

To service a computer with an active and unknown power-on password, power-off the computer and use the following procedure.

Note: On some models, this procedure will also remove the administrator password.

1.Unplug the power cord and remove the top cover.

2.Refer to “A40/A40P/A40i system board layout” on page 29 to find the recovery jumper.

3.Move the recovery jumper from normal to clear.

4.Power-on the computer. The system senses the change in the position and erases the password. It is necessary to move the jumper back to the previous position.

© Copyright IBM Corp. 2000

85

5. Remind the user to enter a new password when service is complete.

Administrator password

The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed.

Note:

Type 2271/6840/6841 computers have Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

If Enhanced Security is Enabled and an administrator password is given, the administrator password must be entered to use the computer. If the administrator password is lost or forgotten, the system board in the computer must be replaced in order to regain access to the Configuration/Setup Utility program.

Administrator password control

The Administrator password is set in the Setup Configuration. Refer to “Setup

Utility program” on page 7.

Operating system password

An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusable until the password is entered and recognized by the computer.

Vital product data

Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see “Flash (BIOS/VPD) update procedure” on page 88.

Management Information Format (MIF)

Management Information Format (MIF) is a file used to maintain a list of the system unit serial number along with all serialized components (for example, system board, riser card, memory, and processor).

At the time of computer manufacture, the EPROM will be loaded with the serial numbers of the system and all major components. The customer will have access to the MIF file via the DMI MIF Browser that is installed with the preload and is also available on the SSCD that is provided with the system.

A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer’s responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file.

Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service. This assistance is between the customer and the servicer. The servicer can use the DMI MIF Browser to update the MIF information in the EPROM. It is anticipated that some servicers might charge for this service.

86 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

To update the EPROM using the DMI MIF Browser, use the following procedure.

1.Click Start from the desktop, then Programs.

2.Select IBM SystemView Agent

3.Select the Serial Number Information icon

4.Click the plus sign to expand.

5.Select the component you want to view or edit.

6.Double click on the component you want to change.

7.Enter new data in the Value field, then click Apply.

Alert on LAN

Alert on LAN provides notification of changes in the computer, even when the computer power is turned off. Working with DMI and Wake on LAN® technologies, Alert on LAN helps to manage and monitor the hardware and software features of the computer. Alert on LAN generates notifications to the server of these occurrences:

vComputer disconnected from the network

vComputer unplugged from the power outlet

vAll POST errors

vOperating system or POST hang condition

Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information.

BIOS levels

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

vCurrent Level BIOS information

– Run the Configuration Utility to determine the level of BIOS installed.

vSources for determining the latest level BIOS available

1. IBM PC Company Home Page http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter®

4. Levels 1 and 2 Support

5. RETAIN®

vSources for obtaining the latest level BIOS available

1. IBM PC Company Home Page http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 88.

Chapter 8. Additional Service Information 87

Flash (BIOS/VPD) update procedure

Attention:

Refer to the information label located inside the system unit cover for any model-specific information.

1.Power-off the computer.

2.Insert the flash update diskette into drive A.

3.Power-on the computer.

4.When the Update Utility appears; select the country/keyboard, then press

Enter.

5.If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

6.Type the 7-digit serial number of the computer you are servicing, then press

Enter.

7.Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

Flash recovery boot block jumper

Attention:

If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an unusable state. The Boot Block jumper enables you to restart the system and recover the BIOS.

To perform a Flash/BIOS recovery using the recovery jumper, use the following procedure.

1.Power-off the computer and remove the cover.

2.Move the system board recovery jumper to the clear position. Refer to “A40/A40P/A40i system board layout” on page 29 or the label inside the computer for more information.

3.Insert the upgrade diskette into the diskette drive.

4.Power-on the computer. The IBM Logo will appear.

5.When the Flash Update Utility appears, select the country/keyboard, then press

Enter.

6.If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

7.Type the 7-digit serial number of the computer you are servicing, then press

Enter.

8.Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

9.When you are instructed to reboot the computer, power-off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer.

88 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Power management

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid ResumeManager are features of some personal computers.

Automatic configuration and power interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode are ignored. Not all operating systems support ACPI BIOS mode.

Advanced Power Management

Energy-saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration/Setup Utility program.

Attention:

If a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before making energy-saving selections for the monitor, check the documentation supplied with the monitor to see if it supports Display Power Management Signaling (DPMS).

Automatic Hardware Power Management features

Automatic Hardware Power Management can reduce the power states of the computer, processor, and monitor (if the monitor supports DPMS) if they are inactive for a predetermined length of time.

There are three levels of specified time that the computer must be inactive before the power management options that are selected take effect. Select the amount of time that is offered within each level.

Level 1

Set time from 5 minutes to 4 hours.

Level 2

Set time from 10 minutes to 5 hours.

Level 3

Set time from 15 minutes to 6 hours.

At each level, you can define the amount of energy savings by specifying values for the following options.

v

System Power

Select On for the computer to remain on.

Select Off for the computer to shut down.

v

Processor Speed

Set the microprocessor to be disabled, or to run at 1, 10, 25, or 50 percent of its internal clock speed.

v

Display

Set display to be disabled or to be reduced at these power states:

Chapter 8. Additional Service Information 89

Standby: Screen is blank, but can be restored immediately when any activity is detected.

Suspend: Monitor uses less power than in Standby mode. Screen image is restored after a few seconds when any activity is detected.

Off: Monitor power is off. Press Monitor power button to restore power. On some monitors, you might have to depress the power button twice.

Setting Automatic Hardware Power Management features

1.Start the Configuration/Setup Utility program (see “Setup Utility program” on page 7).

2.Select Advanced Power Management from the Configuration/Setup Utility program menu.

3.Select the APM BIOS Mode and be sure it is set to Enabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.

4.Select Automatic Hardware Power Management.

5.Set Automatic Hardware Power Management to Enabled.

6.Select values for the three categories of power management (system power, processor speed, and display), as necessary.

7.Set Hard Disk to Enabled or Disabled.

Note: This does not apply to SCSI drives.

8.Press Esc twice to return to the Configuration/Setup Utility program menu.

9.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

10.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

vSerial Port A Ring Detect: With this feature set to Enabled and an external modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem.

vPCI Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem.

vPCI Wake Up: This feature allow PCI cards that support this capability to wake the system.

vWake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.

vWake on LAN: If the computer has a properly configured token-ring or Ethernet LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). For further information, see “Wake on LAN” on page 91.

Network settings

This section applies only to computers that are linked to a network.

90 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

The Configuration/Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer. These settings are the following:

vFlash over LAN (Update POST/BIOS over Network)

vWake on LAN

Flash over LAN (update POST/BIOS over network)

Note: For local Flash (BIOS/VPD) update, see “Flash (BIOS/VPD) update procedure” on page 88.

This setting is used to enable or disable the Flash over LAN feature. When the feature is enabled, the system programs, in the computer, can be updated remotely from a network server. If the administrator password is set in the computer, it does not have to be entered by the server.

To access the Flash over LAN setting, use the following procedure.

1.Start the Configuration/Setup Utility program. See “Setup Utility program” on page 7.

2.Select System Security.

3.Select POST/BIOS Update from the Configuration/Setup Utility program menu.

4.To enable Flash over LAN, select Enabled. To disable Flash over LAN, select

Disabled.

5.Press Esc twice to return to the Configuration/Setup Utility program menu.

6.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

7.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Wake on LAN

This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in conjunction with this feature.

To access the Wake on LAN setting, use the following procedure.

1.Start the Configuration/Setup Utility program. See “Setup Utility program” on page 7.

2.Select Advanced Power Management.

3.Select Automatic Power On from the program menu.

4.Select Wake on LAN from the Automatic Power On menu.

5.To enable Wake on LAN, select Enabled. To disable Wake on LAN, select

Disabled.

6.Press Esc until you return to the Configuration/Setup Utility program menu.

7.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

8.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Chapter 8. Additional Service Information 91

92 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 9. About this manual

This manual contains service and reference information for the IBM® NetVistaTM Series computer types 2271/6840/6841.

This manual is divided into product service sections (by machine chassis) and a related service section, as follows:

vThe product service sections include procedures for isolating problems to a FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

vThe related service section includes safety notices and safety information, and problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 95 and “Safety Information” on page 125.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

© Copyright IBM Corp. 2000

93

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

94 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer