hp LaserJet family quick reference service guide
May 2001 edition, volume III
HP LaserJet Family
Quick Reference
Service Guide
Volume III
© Copyright Hewlett-Packard
Company, 2001
All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
Publication number
5961-0953
First edition, May 2001
Warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Trademark credits
Microsoft® , MS-DOS® , and Windows®
and MS Windows® are U.S. registered trademark of Microsoft Corporation.
Lotus® 1-2-3® are U.S. registered trademarks of Lotus Development Corporation.
Lotus® Symphony® are U.S. registered trademarks of Lotus Development Corporation.
1 Control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Error listings, descriptions, and recommended actions
2 Service mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
How to gain access to service mode and related functions
3 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
DC voltages, test points, and tools
4 Input/output (I/O) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Printer interface and cabling information
5 Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Supported sizes and specifications for paper and special media
6 Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Cartridge weights and capacities, and potential service issues
7 Printer options and replaceable parts. . . . . . . . . . . . . . . . . . 175
Support matrix and part numbers for accessories
8 Printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Selected high-usage replacement parts
9 Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Image defect samples, suspect causes, and remedies
10 Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Main wiring schematics and paper paths
11 Services and support: resources and training. . . . . . . . . . . 287
How and where to get training, support, and materials
A Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . 291 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
EN |
Contents 3 |
Ordering other manuals
The HP LaserJet Quick Reference Service Guide, volume III, provides support for newer monochrome printers (see the following page for a complete list of supported printers). It has been created to help the HP LaserJet service engineer quickly troubleshoot common printer problems.
For older monochrome printers, see the HP LaserJet Quick Reference Service Guide, volume II. It provides support for the following printers: LJ Companion, LJ 1100, LJ 1100XI, LJ 1100SE, LJ 1100A,
LJ 1100AXI, LJ 1100ASE, LJ 2100, LJ 2100M, LJ 2100TN, LJ 3100, LJ 4000, LJ 4000T, LJ 4000N, LJ 4000TN, LJ 4050, LJ 4050T,
LJ 4050N, LJ 4050TN, LJ 5000, LJ 5000N, LJ 5000GN, LJ8000, LJ 8000N, LJ 8000DN, LJ 8100, LJ 8100N, LJ 8100DN.
Or, see the HP LaserJet Quick Reference Service Guide, volume I. It provides support for the following printers:
LJ 6L, LJ 5Si Mopier, LJ 5Si, LJ 5Si MX, LJ 5L, LJ 6P, LJ 6MP, LJ 5P, LJ 5MP, LJ 5, LJ 5M, LJ 5N, LJ 4V, LJ 4MV, LJ 4P, LJ 4MP, LJ 4L,
LJ 4ML, LJ 4+, LJ 4M+, LJ4, LJ 4M, LJ 4Si, LJ 4Si MX, LJ IIISi, LJ IIIP, LJ IIP+, LJ IIP, LJ IIID, LJ III, LJ IID, LJ II, LJ 2686D, LJ 2686A.
To obtain service support for HP LaserJet 240 and 320 Mopiers, see the HP Mopier Family Quick Reference Service Guide.
While the quick reference guides are intended to provide all the information the service engineer will need for onsite repair of
HP products, they are not intended to replace the service manual for any HP LaserJet product. For detailed information about the
HP LaserJet products described in this guide, see the user guide or service manual for that product.
Service manuals for HP LaserJet products are available from Hewlett-Packard. The phone number for the Service Parts Order Desk is:
(800) 227-8164 (U.S. only)
If you are located outside of the U.S., contact your local HP Sales and Service office.
4 Ordering other manuals |
EN |
Reference name |
Model number |
Maximum |
Service manual |
used in this |
|
pages per |
part number |
guide |
|
month |
|
|
|
(printer) |
|
|
|
|
|
LJ 1200 |
C7044A |
10 K |
C7044-90906 |
LJ 1200SE |
C7047A |
|
|
LJ 1200N |
C7048A |
|
|
LJ 1220 |
C7045A |
|
|
LJ 1220SE |
C7049A |
|
|
|
|
|
|
LJ 2200D |
C7058A |
40 K |
C7058-90936 |
LJ 2200DT |
C7059A |
|
|
LJ 2200DN |
C7063A |
|
|
LJ 2200DTN |
C7061A |
|
|
LJ 2200DSE |
C7062A |
|
|
|
|
|
|
LJ 3100 |
C3948A |
6 K |
C4256-90954 |
LJ 3150 |
C4256A |
|
|
|
|
|
|
LJ 3200 |
C7052A |
10 K |
C7052-90930 |
LJ 3200SE |
C7053A |
|
|
LJ 3200M |
C7055A |
|
|
|
|
|
|
LJ 4100 |
C8049A |
150 K |
C8049-90925 |
LJ 4100N |
C8050A |
|
|
LJ 4100TN |
C8051A |
|
|
LJ 4100DTN |
C8052A |
|
|
|
|
|
|
Note
This guide is updated on a regular basis as the service needs change, as new products are introduced, and as additional information becomes available.
EN |
Supported products 5 |
6 Supported products |
EN |
1 Control-panel
messages
Chapter contents |
|
Overview of printer messages ............................................................. |
8 |
LaserJet 1200 Series printer control-panel light messages ................. |
9 |
Fatal error secondary messages ............................................ |
12 |
LaserJet 2200 Series printer control-panel light messages ............... |
15 |
Alphabetical messages ...................................................................... |
33 |
Numerical messages ......................................................................... |
67 |
EN |
Chapter contents 7 |
This chapter provides information about the control-panel lights for the HP LaserJet 1200 and 2200 Series printers.
This chapter also lists control-panel messages for these HP LaserJet printers:
•LJ 3100 series
•LJ 3150 series
•LJ 3200 series
•LJ 4100 series
Alphabetical messages are listed first, followed by numerical messages. Control-panel messages that are self-explanatory are not included.
If you need more detailed information, see the service manual for the printer you are servicing.
8 Chapter 1 – Control-panel messages |
EN |
LaserJet 1200 Series printer
control-panel light messages
1
Each control-panel light message is listed, along with possible causes and steps to resolve identified errors.
Figure 1 Control panel location
Control-panel lights legend
Light symbol |
Meaning of symbol |
|
Light off |
|
Light on |
|
Light blinking |
EN |
LaserJet 1200 Series printer control-panel light messages 9 |
Control-panel light messages
Message |
Possible causes |
Solutions |
|
The printer is ready to |
No action is needed. |
|
print. |
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To print a self-test page, |
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press and release the GO |
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button on the control |
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panel. |
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The printer is receiving or |
Wait for the job to print. |
|
processing data. |
|
The printer is in manual |
To turn off the manual |
feed mode. |
feed mode, change the |
|
printer property setting. |
|
|
The printer is out of |
1. The page currently |
memory. |
printing might be too |
|
complex for the printer |
|
memory. To continue |
|
printing, press and |
|
release the GO button. |
|
The printer might print a |
|
partial page, or the quality |
|
might be lower than |
|
normal. |
|
2. Print at a lower |
|
resolution. |
|
3. Add more memory. |
10 Chapter 1 – Control-panel messages |
EN |
Control-panel light messages (continued)
Message |
Possible causes |
Solutions |
1 |
|
|
|
|
|
The printer has an error. |
1. Check that the toner |
|
|
|
||
|
The door is open, the |
cartridge door is |
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|
media is out, the toner |
completely closed. |
|
|
cartridge is installed |
2. Load media into the |
|
|
incorrectly, or the media is |
correct input tray. |
|
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jammed. |
3. Check that the toner |
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|
|
cartridge is correctly |
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|
installed in the printer. |
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4. Clear any jam. |
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|
5. Check that the door |
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and toner cartridge |
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interlocks are operating |
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correctly. |
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|
A printer initialization is |
No action is necessary. |
|
|
taking place. All lights |
|
|
|
blink for a half second or |
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|
longer in a sequence for |
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|
|
one of the following |
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|
|
reasons: |
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• The printing is |
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initializing. |
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• All previously sent print |
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|
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jobs are being deleted |
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|
from the printer |
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memory. |
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• A cleaning page is |
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printing. |
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The printer has a fatal |
1. Turn the printer off and |
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|
error. All lights are on. |
back on. |
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2. Unplug the printer for 5 |
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|
minutes, plug it back in, |
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|
and turn it on. |
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3. If the printer still has an |
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error, press the GO |
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button. |
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EN |
LaserJet 1200 Series printer control-panel light messages 11 |
Control-panel light messages (continued)
Message |
Possible causes |
Solutions |
|
|
|
|
The printer has an |
1. Remove the DIMM and |
|
accessory error. All lights |
reseat it. |
|
are blinking. |
2. If the printer still has an |
|
|
error, replace the DIMM. |
|
|
|
If the printer has a fatal error, press and hold the GO button to see the secondary error message.
Fatal error secondary messages
Message |
Cause |
Solution |
|
|
|
|
|
|
Engine error. The |
1. |
Unplug the printer and |
|
formatter and engine are |
plug it back in. |
|
|
not communicating. |
2. |
Reseat the formatter-to- |
|
|
ECU cable. |
|
|
|
3. |
Replace the formatter |
|
|
PCA. |
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4. |
Replace the ECU. |
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|
Beam error. |
1. Check the laser/scanner |
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|
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cable connections. |
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2. |
Replace the laser/ |
|
|
scanner. |
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|
12 Chapter 1 – Control-panel messages |
EN |
Fatal error secondary messages (continued)
Message |
Cause |
Solution |
1 |
|
|
|
|
|
|
|
Laser/scanner/beam |
1. |
Check the ribbon |
|
|
|
|||
|
detect error. |
connector and four wire |
|
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|
|
connector at the top of the |
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|
|
formatter PCA. |
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2. |
Replace the laser/ |
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scanner. |
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|
3. |
Replace the formatter |
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|
PCA. |
|
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|
|
Fuser error. The fuser |
1. |
Unplug the printer and |
|
|
has a malfunction. |
do not plug it back in for at |
|
|
|
|
least ten minutes. |
|
|
|
|
2. |
Verify that the fuser |
|
|
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connector and the |
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thermistor connector are |
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both firmly seated in the |
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ECU. |
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|
|
3. |
Perform a heating- |
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element resistance check. |
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4. |
If the resistance |
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|
|
readings are correct and |
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|
|
the error persists, replace |
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the fuser. |
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Formatter internal RAM |
1. |
Unplug the printer and |
|
|
or ROM error. The RAM |
plug it back in. |
|
|
|
or ROM has an error. |
2. |
Unplug the printer, |
|
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|
remove any optional |
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memory, and turn the |
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printer back on. |
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3.Check the formatter |
|
|
|
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cable connections. |
|
|
|
|
3. |
Replace the formatter |
|
|
|
PCA. |
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|
EN |
LaserJet 1200 Series printer control-panel light messages 13 |
Fatal error secondary messages (continued)
Message |
Cause |
Solution |
|
Scan buffer error. |
1. Unplug the printer, |
|
|
remove and reattach the |
|
|
optional copier/scanner, |
|
|
and then plug the printer |
|
|
back in. |
|
|
2. Replace the optional |
|
|
copier/scanner. |
|
Miscellaneous interface |
1. Unplug the printer, |
|
error. |
remove and reattach the |
|
|
optional copier/scanner, |
|
|
and then plug the printer |
|
|
back in. |
|
|
2. Replace the optional |
|
|
copier/scanner. |
|
General fatal error. |
1. Unplug the printer and |
|
|
plug it back in. |
|
|
2. Disconnect the I/O cable |
|
|
and print a self-test page. If |
|
|
the self-test is successful, |
|
|
reconnect the I/O cable. |
|
|
3. If the error persists, |
|
|
replace the formatter PCA. |
14 Chapter 1 – Control-panel messages |
EN |
LaserJet 2200 Series printer
control-panel light messages
1
JOB CANCEL
Attention
Ready
Go light
GO button
Figure 2 Control panel layout
Light patterns provide status and error messages. The lights can be in any one of the following states:
|
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Off |
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On |
Blinking |
|||
Figure 3 |
Light states |
|
|
The following control-panel light patterns indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is blinking, the printer is experiencing an error. The messages are grouped according to error type: status, attendance, continuable, fatal, and accessory errors. In many cases, the error provides specific information about the defective component.
If the printer lights indicate a continuable, fatal, or accessory error, press GO and JOB CANCEL simultaneously to display additional error information. The lights flash briefly to indicate transitions in error states before displaying the next pattern. Secondary information about 79 fatal errors (unrecoverable firmware errors) is not included in this document. If a 79 fatal error occurs, replace the formatter.
EN |
LaserJet 2200 Series printer control-panel light messages 15 |
Primary status codes
Control-panel light |
Primary status |
Recommended |
pattern |
message |
action |
|
|
|
|
Start-up. The Go, Ready, |
l No action is needed. |
|
and Attention lights cycle |
Note |
|
one after another. |
|
|
|
Pressing GO or |
|
|
JOB CANCEL has no |
|
|
effect until the printer is |
|
|
ready. |
|
|
Ready. The Ready light is |
l No action is needed. |
|
|
on and the printer is ready |
Note |
|
|
to print. |
|
|
|
|
Pressing GO prints a |
|
|
|
demo page. |
|
|
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|
|
16 Chapter 1 – Control-panel messages |
EN |
Primary status codes (continued)
Control-panel light |
Primary status |
Recommended |
1 |
|||||
pattern |
message |
action |
||||||
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|
Processing.The printer is |
l |
No action is needed. |
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receiving or processing |
Note |
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data. |
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||
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Pressing JOB CANCEL |
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cancels the current job. |
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One or two pages |
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might print as the |
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printer clears the print |
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job. The printer returns |
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to the Ready state after |
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the job is cancelled. |
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Attention. The printer |
l |
Check for jams in |
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requires attention for one |
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the: input area, |
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|
|
|
of the following reasons: |
|
fusing area, and |
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|
|
|
- a door is open |
|
duplex bin. |
|
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- the toner cartridge is |
Note |
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missing |
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||
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- print media is jammed in |
|
to check the duplex |
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the printer |
|
bin, remove tray 2 and |
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- the media supply is |
|
pull the green tab to |
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depleted |
|
view the duplex |
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holding area. |
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l |
Pressing GO causes |
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the printer to attempt |
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to clear the jam. It |
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might be necessary |
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to clear the jam |
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manually and push |
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GO or close the top |
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cover. |
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EN |
LaserJet 2200 Series printer control-panel light messages 17 |
Continuable, fatal, and accessory errors
Additional information in the form of a secondary error message is available for each of the following three types of errors:
•Continuable errors
•Fatal errors
•Accessory errors
The first entry in each of the following tables shows the primary error light pattern. The remaining entries illustrate the secondary error messages. The tables also contain information that typically appears in the status log area of the self-test/ configuration page.
Continuable attention error codes
Control-panel light |
Continuable |
Action |
|||||||
pattern |
attention error |
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||||||
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message |
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Continuable error, or tray |
l |
Press GO to attempt |
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|
|
1 is out of media. |
|
an error recovery |
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|
Pressing GO causes the |
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and continue |
|
|
|
|
|
|
|
printer to attempt to |
|
printing. |
|
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|
|
|
recover from the error |
l |
If the error persists, |
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|
and print whatever it can. |
|
press GO and |
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If the recovery is |
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JOB CANCEL |
|
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|
|
|
unsuccessful, the printer |
|
simultaneously to |
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|
|
will return to the |
|
view the secondary |
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continuable error state. |
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continuable error |
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information. |
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18 Chapter 1 – Control-panel messages |
EN |
Continuable attention error secondary codes
1
Control-panel light |
Continuable |
Recommended |
|||
pattern |
attention error |
action |
|||
|
|
|
secondary message |
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|
General continuable error |
l Verify that all of the |
|
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|
|
power-supply wire |
|
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|
|
|
harness connections |
|
|
|
|
|
are connected |
|
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|
|
|
correctly and fully |
|
|
|
|
|
seated. |
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|
|
l |
Replace the |
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|
|
formatter PCB. |
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l |
Replace the engine |
|
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|
|
controller. |
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|
Memory overflow/ |
l |
The printer memory |
|
|
|
memory full (20) |
|
is full. Press GO to |
|
|
|
|
|
resume printing. If |
|
|
|
Status log code: 30016 |
|
you lose data, try to |
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free some printer |
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|
memory by |
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removing any |
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unnecessary fonts, |
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|
macros, or any other |
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|
data currently in the |
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|
printer memory. If |
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|
you continue to lose |
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|
data, you might |
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|
need to add more |
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|
printer memory. For |
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|
a temporary |
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|
solution, simplify the |
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|
image, or print at a |
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|
|
lower resolution. |
EN |
LaserJet 2200 Series printer control-panel light messages 19 |
Continuable attention error secondary codes (continued)
Control-panel light |
Continuable |
Recommended |
|||||
pattern |
attention error |
action |
|||||
|
|
|
|
|
secondary message |
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Temporary engine error |
l |
Press GO. The page |
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|
|
(41.x) |
|
containing the error |
|
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|
|
will be printed. |
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|
|
Status log code: 30034 |
l |
If the error persists, |
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|
|
reseat the |
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|
|
connections to the |
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|
|
laser/scanner, |
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|
|
formatter, and |
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|
engine controller. |
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l |
Replace the laser/ |
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|
scanner. |
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l |
Replace the |
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|
formatter. |
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l |
Replace the engine |
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|
controller. |
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Print overrun (21) |
l |
The print job was |
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|
too complex for |
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Status log code: 30017 |
|
available printer |
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memory. Press GO |
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|
to resume printing. If |
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|
|
you lose some data, |
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|
|
you might need to |
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|
|
add more printer |
|
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|
memory. For a |
|
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|
|
temporary solution, |
|
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|
|
simplify the image or |
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|
print at a lower |
|
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|
|
resolution. |
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|
|
20 Chapter 1 – Control-panel messages |
EN |
Continuable attention error secondary codes (continued)
Control-panel light |
Continuable |
Recommended |
1 |
|||||
pattern |
attention error |
action |
||||||
|
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|
|
secondary message |
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|
Buffer flow error (22) |
l |
Verify that the |
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|
printer cable is |
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|
Status log code: 30027 |
|
connected properly |
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|
and fully seated at |
|
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|
|
connections. Always |
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|
use a high-quality |
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|
cable. Some non- |
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|
HP cables might be |
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missing pin |
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connections or |
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might otherwise not |
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conform to IEEE- |
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1284 specifications. |
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l |
Replace the |
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|
formatter. |
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Bad connection (40) |
l |
The connection |
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|
between the printer |
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|
Status log code: 30018 |
|
and the EIO card is |
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bad. |
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l |
Press GO to clear |
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||
|
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the error message |
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and continue |
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|
|
printing. |
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|
|
l |
If the error message |
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|
|
persists, turn the |
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|
|
printer off and reset |
|
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|
the EIO card. Turn |
|
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|
the printer on. |
|
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|
l |
Replace the EIO |
|
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|
|
|
card. |
|
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|
|
|
EN |
LaserJet 2200 Series printer control-panel light messages 21 |
Continuable attention error secondary codes (continued)
Control-panel light |
Continuable |
Recommended |
|||||
pattern |
attention error |
action |
|||||
|
|
|
|
|
secondary message |
|
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|
|
NVRAM error (68) |
l |
A memory error |
|
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|
|
resulted in one or |
|
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|
|
|
more printer settings |
|
|
|
|
|
Status log code: 30035 or |
|
being reset to |
|
|
|
|
|
30036 |
|
factory defaults. |
|
|
|
|
|
|
l |
Print a configuration |
|
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|
|
page and verify that |
|
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|
|
the printer setting |
|
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|
|
are set correctly. |
|
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|
|
l Turn the printer off. |
|
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|
Press and hold |
|
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|
|
JOB CANCEL and |
|
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|
turn the printer on. |
|
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|
|
Keep JOB CANCEL |
|
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|
|
depressed until all of |
|
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|
the control-panel |
|
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|
|
lights illuminate. |
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|
Release JOB |
|
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|
|
CANCEL and send |
|
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|
|
the print job again. |
|
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|
|
l |
Replace the |
|
|
|
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|
|
|
formatter. |
|
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|
|
I/O error (81) |
l |
The EIO accessory |
|
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|
|
has encountered a |
|
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|
|
critical error. |
|
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|
|
l Turn the printer off |
|
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|
|
and then on. |
|
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|
|
l If the error message |
|
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|
|
|
persists, turn the |
|
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|
|
|
printer off and reset |
|
|
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|
|
|
the EIO card. Turn |
|
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|
|
|
the printer on. |
|
|
|
|
|
|
l |
Replace the EIO |
|
|
|
|
|
|
|
card. |
|
|
|
|
|
|
|
|
22 Chapter 1 – Control-panel messages |
EN |
Continuable attention error secondary codes (continued)
Control-panel light |
Continuable |
Recommended |
1 |
|||
pattern |
attention error |
action |
||||
|
|
|
secondary message |
|
|
|
|
|
|
|
|
|
|
|
|
|
Memory configuration |
l |
Perform a cold |
|
|
|
|
error |
|
reset. |
|
|
|
|
|
Note |
|
|
|
|
|
|
|
If both the Attention |
|
|
|
|
|
|
and Ready lights |
|
|
|
|
|
|
come on before you |
|
|
|
|
|
|
release GO, then you |
|
|
|
|
|
|
|
|
|
|
|
|
|
must repeat the |
|
|
|
|
|
|
procedure. |
|
|
|
|
|
l If the error persists, |
|
|
|
|
|
|
|
remove or replace |
|
|
|
|
|
|
DIMM(s). |
|
|
|
|
|
l |
Replace the |
|
|
|
|
|
|
formatter. |
|
|
|
|
|
|
|
|
|
|
|
Personality or job-related |
l |
Perform a cold |
|
|
|
|
error |
|
reset. |
|
|
|
|
|
Note |
|
|
|
|
|
Status log code: 30076 |
|
If both the Attention |
|
|
|
|
|
|
and Ready lights |
|
|
|
|
|
|
come on before you |
|
|
|
|
|
|
release GO, then you |
|
|
|
|
|
|
must repeat the |
|
|
|
|
|
|
procedure. |
|
|
|
|
|
l If the error persists, |
|
|
|
|
|
|
|
remove or replace |
|
|
|
|
|
|
the language DIMM. |
|
|
|
|
|
l |
Replace the |
|
|
|
|
|
|
formatter. |
|
|
|
|
|
|
|
|
EN |
LaserJet 2200 Series printer control-panel light messages 23 |
Continuable attention error secondary codes (continued)
Control-panel light |
Continuable |
Recommended |
pattern |
attention error |
action |
|
secondary message |
|
|
|
|
|
EIO port error |
l Turn the printer off |
|
|
and reseat the EIO |
|
|
accessory. Turn the |
|
|
printer on. |
|
|
l Replace the |
|
|
formatter. |
|
|
|
|
|
DIMM slot 1 incompatible l |
Turn the printer off. |
|
|
|
|
|
error |
Reseat DIMM 1. |
|
|
|
|
|
|
Turn the printer on. |
|
|
|
|
|
l |
If the problem |
|
|
|
|
|
|
persists, replace |
|
|
|
|
|
|
DIMM 1. |
|
|
|
|
|
l |
Replace the |
|
|
|
|
|
|
formatter. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
24 Chapter 1 – Control-panel messages |
EN |
Continuable attention error secondary codes (continued)
Control-panel light |
Continuable |
Recommended |
1 |
|||||||
pattern |
attention error |
action |
||||||||
|
|
|
|
|
|
|
secondary message |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
DIMM slot 2 incompatible |
l Turn the printer off. |
|
|
|
|
|
|
|
|
|
error |
|
Reseat DIMM 2. |
|
|
|
|
|
|
|
|
|
|
Turn the printer on. |
|
|
|
|
|
|
|
|
|
l |
If the problem |
|
|
|
|
|
|
|
|
|
|
persists, replace |
|
|
|
|
|
|
|
|
|
|
DIMM 2. |
|
|
|
|
|
|
|
|
|
l |
Replace the |
|
|
|
|
|
|
|
|
|
|
formatter. |
|
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|
|
Fatal error codes
Control-panel light |
Fatal error message |
Recommended |
|||||
pattern |
|
action |
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
The printer has |
l |
View the fatal error |
|
|
|
|
|
experienced an error and |
|
secondary codes. |
|
|
|
|
|
cannot recover. All the |
l |
To clear the error, |
|
|
|
|
|
lights are on. |
|
turn the printer off, |
|
|
|
|
|
|
|
and then turn it on. If |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
the error persists, |
|
|
|
|
|
|
|
turn the printer off |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
for 15 minutes, and |
|
|
|
|
|
|
|
then turn it on. |
|
|
|
|
|
|
Note |
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
Pressing GO and |
|
|
|
|
|
|
|
JOB CANCEL shows |
|
|
|
|
|
|
|
the fatal secondary |
|
|
|
|
|
|
|
error codes. |
|
|
|
|
|
|
|
|
EN |
LaserJet 2200 Series printer control-panel light messages 25 |
Fatal error secondary codes
Control-panel light |
Fatal error |
Recommended |
|||||
pattern |
secondary message |
action |
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
General fatal error (79) |
l |
Turn the power off |
|
|
|
|
|
|
|
and back on. |
|
|
|
|
|
|
l |
If the error persists, |
|
|
|
|
|
|
|
turn off the power. |
|
|
|
|
|
|
|
Remove all |
|
|
|
|
|
|
|
accessories (for |
|
|
|
|
|
|
|
example, DIMM, |
|
|
|
|
|
|
|
EIO card). Turn on |
|
|
|
|
|
|
|
the printer. |
|
|
|
|
|
|
l |
Replace the |
|
|
|
|
|
|
|
formatter. |
|
|
|
|
|
|
l |
Replace the engine |
|
|
|
|
|
|
|
controller. |
|
|
|
|
|
|
l |
Replace the power |
|
|
|
|
|
|
|
supply. |
|
|
|
|
|
|
|
|
|
|
|
|
|
Engine communication |
l |
A printer error has |
|
|
|
|
|
error (55) |
|
occurred. Press GO |
|
|
|
|
|
|
|
to clear the error |
|
|
|
|
|
Status log code: 40055 |
|
message. |
|
|
|
|
|
|
l |
Check the |
|
|
|
|
|
|
|
connections to the |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
formatter and the |
|
|
|
|
|
|
|
engine controller |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
assembly. |
|
|
|
|
|
|
l |
Replace the |
|
|
|
|
|
|
|
formatter. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
l |
Replace the engine |
|
|
|
|
|
|
|
controller. |
|
|
|
|
|
|
l |
Replace the power |
|
|
|
|
|
|
|
supply. |
|
|
|
|
|
|
|
|
26 Chapter 1 – Control-panel messages |
EN |
Fatal error secondary codes (continued)
Control-panel light |
Fatal error |
Recommended |
1 |
|||
pattern |
secondary message |
action |
||||
|
|
|
Scanner error (52) |
l |
Press GO. The page |
|
|
|
|
|
|
containing the error |
|
|
|
|
Status log code: 40052 |
|
will automatically be |
|
|
|
|
|
|
reprinted. |
|
|
|
|
|
l Turn the printer off |
|
|
|
|
|
|
|
and reseat the laser/ |
|
|
|
|
|
|
scanner cables. |
|
|
|
|
|
l |
Replace the laser/ |
|
|
|
|
|
|
||
|
|
|
|
|
scanner. |
|
Bad beam detect error |
l |
Press GO. The page |
(51) |
|
containing the error |
|
|
will automatically be |
Status log code: 40051 |
|
reprinted. |
|
l |
Turn the printer off |
|
|
and reseat the laser/ |
|
|
scanner cables. |
|
l |
Replace the laser/ |
|
|
scanner. |
|
|
|
Scan motor error (57) |
l |
Turn the power off |
|
|
|
|
|
and back on. |
|
|
|
Status log code: |
l |
If the error persists, |
40057 |
|
turn the printer off, |
|||
|
|
|
|
|
reseat the |
|
|
|
|
|
connection between |
|
|
|
|
|
|
|
|
|
|
|
the laser/scanner |
|
|
|
|
|
assembly and the |
|
|
|
|
|
|
|
|
|
|
|
engine controller. |
|
|
|
|
|
Turn the printer on. |
|
|
|
|
l |
Replace the laser/ |
|
|
|
|
|
scanner. |
|
|
|
|
l |
Replace the engine |
|
|
|
|
|
controller. |
EN |
LaserJet 2200 Series printer control-panel light messages 27 |
Fatal error secondary codes (continued)
Control-panel light |
Fatal error |
Recommended |
|||||
pattern |
secondary message |
action |
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
Bad fuser error (50) |
l |
Be sure that the |
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fuser is installed |
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Status log code: 40050 |
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correctly and that it |
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is fully seated. |
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l |
Reseat the fuser |
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cables. |
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l |
Replace the fuser. |
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l |
Replace the engine |
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controller assembly. |
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l |
Replace the power |
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supply. |
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Formatter internal RAM |
l |
Turn the printer off, |
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or ROM error |
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and then turn it back |
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on. |
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l |
Replace the |
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formatter. |
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Fan motor error (58) |
l |
Turn the printer off, |
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and then turn it back |
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Status log code: 40058 |
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on. |
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l |
Turn the printer off, |
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and then reseat the |
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connection between |
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the fan and the |
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formatter. |
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l |
Replace the fan. |
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l |
Replace the engine |
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controller assembly. |
28 Chapter 1 – Control-panel messages |
EN |