HP ZBook 15u G3 Mobile Workstation HP EliteBook 850 G3 Notebook PC HP EliteBook 848 G3 Notebook PC HP EliteBook 840 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015, 2016 HP Development
Company, L.P.
AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 10 or Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 or Windows 8 functionality. See http://www.microsoft.com for details.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: March 2016
First Edition: October 2015
Document Part Number: 831002-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 External component dent c t on .................................................................................................................. |
7 |
Right ....................................................................................................................................................................... |
7 |
Left ......................................................................................................................................................................... |
9 |
Display ................................................................................................................................................................. |
10 |
Top ........................................................................................................................................................................ |
11 |
TouchPad ........................................................................................................................................... |
11 |
Lights ................................................................................................................................................. |
12 |
Buttons, speakers, and ngerprint reader ........................................................................................ |
14 |
Keys ................................................................................................................................................... |
16 |
Using the hot keys ............................................................................................................................. |
17 |
Bottom ................................................................................................................................................................. |
19 |
Front ..................................................................................................................................................................... |
20 |
Locating system information .............................................................................................................................. |
20 |
3 Illustrated parts catalog .............................................................................................................................. |
22 |
Computer major components .............................................................................................................................. |
22 |
Display assembly subcomponents ...................................................................................................................... |
25 |
Plastics kit ............................................................................................................................................................ |
26 |
Mass storage devices ........................................................................................................................................... |
27 |
Miscellaneous parts ............................................................................................................................................. |
28 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
30 |
Tools required ...................................................................................................................................................... |
30 |
Service considerations ......................................................................................................................................... |
30 |
Plastic parts ....................................................................................................................................... |
30 |
Cables and connectors ...................................................................................................................... |
31 |
Drive handling ................................................................................................................................... |
31 |
Grounding guidelines ........................................................................................................................................... |
32 |
Electrostatic discharge damage ........................................................................................................ |
32 |
Packaging and transporting guidelines .......................................................................... |
33 |
Workstation guidelines ................................................................................................... |
33 |
Equipment guidelines ..................................................................................................... |
34 |
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
35 |
Component replacement procedures .................................................................................................................. |
35 |
Bottom cover ..................................................................................................................................... |
35 |
Battery ............................................................................................................................................... |
40 |
Hard drive .......................................................................................................................................... |
41 |
SSD ..................................................................................................................................................... |
43 |
Memory modules ............................................................................................................................... |
44 |
WLAN/Bluetooth combo card ............................................................................................................ |
46 |
WWAN module ................................................................................................................................... |
48 |
Keyboard ........................................................................................................................................... |
50 |
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... |
54 |
Component replacement procedures .................................................................................................................. |
54 |
RTC battery ........................................................................................................................................ |
55 |
Internal base plate ............................................................................................................................ |
56 |
Heat sink/fan assembly .................................................................................................................... |
59 |
Fingerprint reader assembly ............................................................................................................. |
62 |
Power button board .......................................................................................................................... |
63 |
Touchpad button board ..................................................................................................................... |
66 |
NFC module ....................................................................................................................................... |
68 |
Smart card reader board ................................................................................................................... |
69 |
USB/audio board ................................................................................................................................ |
71 |
System board .................................................................................................................................... |
72 |
Speaker assembly ............................................................................................................................. |
75 |
Display assembly ............................................................................................................................... |
76 |
Top cover ........................................................................................................................................... |
81 |
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ |
82 |
Using Computer Setup ......................................................................................................................................... |
82 |
Starting Computer Setup .................................................................................................................. |
82 |
Navigating and selecting in Computer Setup ................................................................................... |
82 |
Restoring factory settings in Computer Setup ................................................................................. |
83 |
Updating the BIOS ............................................................................................................................. |
84 |
Determining the BIOS version ......................................................................................... |
84 |
Downloading a BIOS update ........................................................................................... |
84 |
Changing the boot order using the f9 prompt .................................................................................. |
85 |
TPM BIOS settings (select products only) ........................................................................................................... |
85 |
Using HP Sure Start (select products only) ......................................................................................................... |
86 |
viii
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 ......................................................................... |
87 |
Using Computer Setup ......................................................................................................................................... |
87 |
Starting Computer Setup .................................................................................................................. |
87 |
Navigating and selecting in Computer Setup ................................................................................... |
87 |
Restoring factory settings in Computer Setup ................................................................................. |
88 |
Updating the BIOS ............................................................................................................................. |
89 |
Determining the BIOS version ......................................................................................... |
89 |
Downloading a BIOS update ........................................................................................... |
89 |
Changing the boot order using the f9 prompt .................................................................................. |
90 |
TPM BIOS settings (select products only) ........................................................................................................... |
90 |
Using HP Sure Start (select products only) ......................................................................................................... |
91 |
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ......................................................................... |
92 |
Using Computer Setup ......................................................................................................................................... |
92 |
Starting Computer Setup .................................................................................................................. |
92 |
Navigating and selecting in Computer Setup ................................................................................... |
92 |
Restoring factory settings in Computer Setup ................................................................................. |
93 |
Updating the BIOS ............................................................................................................................. |
94 |
Determining the BIOS version ......................................................................................... |
94 |
Downloading a BIOS update ........................................................................................... |
94 |
Changing the boot order using the f9 prompt .................................................................................. |
95 |
TPM BIOS settings (select products only) ........................................................................................................... |
95 |
Using HP Sure Start (select products only) ......................................................................................................... |
96 |
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. |
97 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... |
97 |
11 Backing up and recovering Windows 10 ....................................................................................................... |
99 |
Creating recovery media and backups ................................................................................................................ |
99 |
Creating HP Recovery media (select products only) ......................................................................... |
99 |
Using Windows tools ......................................................................................................................................... |
100 |
Restore and recovery ......................................................................................................................................... |
101 |
Recovering using HP Recovery Manager ........................................................................................ |
101 |
What you need to know before you get started ........................................................... |
101 |
Using the HP Recovery partition (select products only) .............................................. |
102 |
Using HP Recovery media to recover ............................................................................ |
102 |
Changing the computer boot order .............................................................................. |
103 |
Removing the HP Recovery partition (select products only) ....................................... |
104 |
ix
12 Backing up and recovering Windows 8 ....................................................................................................... |
105 |
Backing up your information ............................................................................................................................. |
105 |
Performing a system recovery .......................................................................................................................... |
105 |
Using the Windows recovery tools .................................................................................................. |
105 |
Using f11 recovery tools ................................................................................................................. |
106 |
Using Windows operating system media (purchased separately) ................................................. |
107 |
Using Windows Refresh or Windows Reset .................................................................................... |
108 |
Using HP Software Setup ................................................................................................................ |
108 |
13 Backing up and recovering Windows 7 ....................................................................................................... |
109 |
Creating recovery media and backups .............................................................................................................. |
109 |
Guidelines ........................................................................................................................................ |
109 |
Creating recovery media with HP Recovery Disc Creator ............................................................... |
109 |
Creating recovery media ............................................................................................... |
110 |
Backing up your information .......................................................................................................... |
110 |
Performing a system recovery .......................................................................................................................... |
111 |
Using the Windows recovery tools .................................................................................................. |
111 |
Using f11 recovery tools (select models only) ............................................................................... |
112 |
Using Windows 7 operating system media ..................................................................................... |
112 |
14 pec c t ons .......................................................................................................................................... |
114 |
Input power ........................................................................................................................................................ |
114 |
Operating environment ..................................................................................................................................... |
114 |
15 Power cord set requirements .................................................................................................................... |
115 |
Requirements for all countries .......................................................................................................................... |
115 |
Requirements for speci c countries and regions ............................................................................................. |
115 |
16 Statement of memory volatility ................................................................................................................ |
117 |
Nonvolatile memory usage ............................................................................................................................... |
119 |
Questions and answers ..................................................................................................................................... |
121 |
Using HP Sure Start (select models only) .......................................................................................................... |
122 |
17 Recycling ................................................................................................................................................ |
123 |
Index ........................................................................................................................................................... |
124 |
x
Category |
Description |
|
|
|
|
|
|
Product Name |
HP ZBook 15u G3 Mobile Workstation |
|
|
|
HP EliteBook 850 G3 Notebook PC |
|
|
|
HP EliteBook 848 G3 Notebook PC |
|
|
|
HP EliteBook 840 G3 Notebook PC |
|
|
|
|
|
|
|
Sixth-generation Intel® Core™ processors: |
|
|
|
● |
Intel Core i7-6600U |
|
|
● |
Intel Core i7-6500U |
|
|
● |
Intel Core i5-6300U |
|
|
● |
Intel Core i5-6200U |
|
|
● |
Intel Core i3-6100U (not available on mobile workstation) |
|
|
|
|
|
Chipset |
Integrated with processor |
|
|
|
|
||
|
Intel Skylake Premium Chipset for products with Intel processors |
||
|
|
|
|
|
Internal graphics: |
|
|
|
Up to three independent displays supported with docking solution |
||
|
● |
Intel HD Graphics 520 |
|
|
External graphics: |
|
|
|
Up to three independent displays supported with docking solution |
||
|
● |
AMD FirePro W4190M 128-bit GDDR5, 18 W (mobile workstation only) |
|
|
● |
AMD Radeon R7 M365X 64-bit GDDR5, 18 W (HP EliteBook 850 G3 only) |
|
|
|
||
Panel |
39.6-cm (15.6-in), eDP 1.2 slim, high-de nition (HD), AntiGlare (AG), SVA (1366 x 768) display with and |
||
|
without webcam (not available on mobile workstation) |
||
|
39.6-cm (15.6-in), eDP 1.2 slim, full high-de |
nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with and |
|
|
without webcam |
|
|
|
39.6-cm (15.6-in), DP 1.2 slim, full high-de |
nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touch |
|
|
and webcam (not available on mobile workstation) |
35.6-cm (14-in), eDP 1.2 slim, high-de nition (HD), AntiGlare (AG), SVA (1366 x 768) display with and without webcam
35.6-cm (14-in), eDP 1.2 slim, full high-de nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with and without webcam
35.6-cm (14-in), eDP + PSR 1.2 slim, quarter high-de nition ( QHD), AntiGlare (AG), UWVA (2560 x 1440) display with and without webcam
35.6-cm (14-in), eDP 1.2 slim, full high-de nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touch and webcam
All display assemblies include two wireless local area network (WLAN) antenna cables and NFC antenna
WWAN models include two wireless wide area network (WWAN) antenna cables
1
Category |
Description |
|
|
|
39.6-cm (15.6-in), eDP 1.2 slim, full high-de nition (FHD), AntiGlare (AG), UWVA (1920 x 1080) display with |
|
and without webcam (mobile workstation only) |
|
39.6-cm (15.6-in), eDP1.4 + PSR 1.2 slim, ultra high-de nition (UHD), AntiGlare (AG), UWVA (3480 x 2160) |
|
display with and without webcam (mobile workstation only) |
|
39.6-cm (15.6-in), eDP1.3 + PSR 1.2 slim, ultra high-de nition (UHD), AntiGlare (AG), UWVA (3480 x 2160) |
|
display with and without webcam (not available on mobile workstation) |
|
|
|
Two memory module slots |
|
Memory is customer accessible. |
|
DDR4 PC4-17000 (2133 MHz) dual channel support |
|
Supports up to 32 GB of system RAM (mobile workstation) |
|
Supports up to 16 GB of system RAM |
|
● 32768 MB (16384 MB×2) (mobile workstation only) |
|
● 16384 MB (16384 MB×1) (mobile workstation only) |
|
● 16384 MB (8192 MB×2) |
|
● 12288 MB (8192 MB×1 + 4096 MB×1) (not available on mobile workstation or in Brazil on the 35.6-cm) |
|
● 8192 MB (8192 MB×1 or 4096 MB×2) |
|
● 4096 MB (4096 MB×1) |
|
|
Hard drive |
HDDs: |
|
Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) |
|
Serial ATA |
|
● 1 TB, 5400 rpm, 7.0 mm |
|
● 500 GB, 7200 rpm, 7.0 mm, self-encrypting (FIPS-140-2; Opal 2) |
|
● 500 GB, 7200 rpm, 7.0 mm, self-encrypting (Opal 2) |
|
● 500 GB, 7200 rpm, 7.0 mm |
|
● 500 GB, 7.0 mm, hybrid, 8 GB cache |
|
|
|
SSDs: (not available on the mobile workstation) |
|
● M.2 (2280) 512 GB SATA-3 TLC |
|
● M.2 (2280) 256 GB PCIe-3×4 SS NVMe |
|
● M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) MLC |
|
● M.2 (2280) 256 GB SATA-3 TLC |
|
● M.2 (2280) 240 GB SATA-3 MLC DS |
|
● M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC |
|
● M.2 (2280) 180 GB SATA-3 MLC |
|
● M.2 (2280) 128 GB SATA-3 TLC |
|
2.5” SSD (Brazil and 35.6-cm only) |
|
● 256 GB SATA-3 TLC |
|
● M.2 (2280) 128 GB SATA-3 TLC |
|
|
|
SSDs: (mobile workstation only) |
2Chapter 1 Product description
Category |
Description |
|
|
|
|
|
Serial ATA |
|
|
● M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) |
|
|
● M.2 (2280) 240 GB SATA-3 MLC |
|
|
● M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC |
|
|
● M.2 (2280) 180 GB SATA-3 MLC |
|
|
PCIe: (mobile workstation only) |
|
|
● |
512 GB NVMe |
|
● |
512 GB NVMe |
|
2.5” SSD |
|
|
● 256 GB SATA-3 self-encrypting (Opal 2) |
|
|
|
|
Audio and video |
Supports: |
|
|
DTS Studio Sound |
|
|
Conexant smart ampli er and ambient noise suppression |
|
|
Noise reduction |
|
|
Dual-array microphone |
|
|
Dual speakers |
|
|
Webcamera (720p) |
|
|
|
|
|
● Intel 1219LM 10/100/1000 Ethernet with iAMT |
|
|
● Intel WGI219V 10/100/1000 Ethernet non vPro |
|
|
S3/S4/S5 Wake-on-LAN |
|
|
|
|
|
WLAN |
|
|
Integrated wireless local area network (WLAN) options by way of wireless module |
|
|
Two WLAN antennas built into display assembly |
|
|
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0 or Bluetooth 4.2 combo card |
|
|
Supports the following WLAN formats: |
|
|
● Intel Dual Band Wireless-AC 8260NGW 802.11a/b/g/n+ac non-vPro 2x2 WiFi + BT 4.2 combo adapter |
|
|
|
(i7-6500U, i5-6200U, i3-6100U) |
|
● Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter (i7-6600U, |
|
|
|
i5-6300U) |
|
● Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter (i7-6500U, i5-6200U, |
|
|
|
i3-6100U) |
Supports no WLAN option
Compatible with iracast-certi ed devices
NFC
Supports the following NFC formats:
Integrated NFC Galapagos NXP NPC100 12C NCI 10 mm x 25 mm module
NFC antenna
Supports no NFC option
3
Category |
Description |
|
|
|
|
|
|
|
WWAN |
|
|
|
Integrated wireless wide area network (WWAN) options by way of wireless module |
||
|
Two WWAN antennas built into display assembly |
|
|
|
Supports the following WWAN formats: |
|
|
|
● |
HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module |
|
|
● |
HP hs31110 HSPA + Intel Mobile Broadband Module |
|
|
Supports no WWAN option |
|
|
|
|
|
|
External media cards |
SIM card reader |
|
|
|
Memory card reader (SD, SDHC, SDXC) |
|
|
|
|
|
|
Ports |
VGA |
|
|
|
USB 3.0 charging |
|
|
|
USB 3.0 |
|
|
|
USB Type-C |
|
|
|
DisplayPort |
|
|
|
RJ-45 |
|
|
|
Docking connector |
|
|
|
Audio-out (headphone)/audio-in (microphone) combo jack |
||
|
AC port |
|
|
|
|
|
|
Keyboard/pointing |
Keyboard: |
|
|
devices |
Dura keys, backlit, spill resistant with drain |
|
|
|
|
||
|
Spill resistant with drain |
|
|
|
|
||
|
Dura keys, backlit, spill resistant with drain, for products with separate numeric keypad |
||
|
Spill resistant with drain, for products with separate numeric keypad |
||
|
|
|
|
|
TouchPad: |
|
|
|
Gestures enabled by default: twonger scrolling, two- |
nger pinch-zoom |
|
|
Taps enabled by default |
|
|
|
n/o |
button |
|
|
Glass |
|
|
|
|
|
|
Power requirements |
65 W HP Smart AC adapter |
|
|
|
45 W HP Smart AC adapter |
|
|
|
45 W, 2-prong AC adapter |
|
|
|
|
|
|
Security |
Security lock |
|
|
|
Fingerprint reader |
|
|
|
Supports Trusted Platform Module (TPM) 1.2 or 2.0 n |
neon, soldered down) |
|
|
Integrated Smart Card reader (active) |
|
|
|
Preboot authentication (password, smart card) |
|
|
|
|
|
|
4Chapter 1 Product description
Category |
Description |
|
|
|
|
|
|
Operating system |
Preinstalled: |
|
|
|
● |
Windows® 7 Professional 64-bit |
|
|
● |
Windows 10 Home |
64 Chinese Market (CPPP) |
|
● |
Windows 10 Home |
64 High-end |
|
● |
Windows 10 Home |
64 High-end Single Language |
|
● |
Windows 10 Home |
64 High-end Chinese Market |
|
● |
Windows 10 Professional 64 |
|
|
● |
Windows 10 Professional 64 with downgrade to Windows 7 64-bit |
|
|
● |
FreeDOS 2.0 |
|
|
|
||
|
(Not available preinstalled on mobile workstation) |
||
|
● |
Windows 7 Professional 32-bit |
|
|
● |
Windows 8.1 China 64 (CPPP) |
|
|
● |
Windows 8.1 High-end Emerging Markets 64 |
|
|
● |
Windows 8.1 Emerging Markets 64 |
|
|
● |
Windows 8.1 High-end Multilingual 64 |
|
|
● |
Windows 8.1 Multilingual 64 |
|
|
● |
Windows 8.1 Professional 64 |
|
|
● |
Windows 8.1 Core for Higher Education (Multilingual) |
|
|
● |
Windows 10 Home |
64 |
|
● |
Windows 10 Home |
64 Single Language |
|
● |
Windows 10 Home |
64 Chinese Market |
|
● |
Windows 10 Professional 64 with downgrade to Windows 7 32-bit |
|
|
● |
NeoKylin Linux 64 |
|
|
|
||
|
(not available on mobile workstation) |
||
|
Restore Media–DR/SR-DVD |
||
|
● |
Windows 8.1 |
|
|
● |
NeoKylin Linux |
|
|
Restore Media–OS-DVD |
|
|
|
● |
Windows 8.1 Professional 64-bit |
|
|
● |
Windows 8.1 64-bit |
|
|
● |
Windows 8.1 Country peci c 64-bit |
|
|
● |
Windows 8.1 Emerging Market 64-bit |
|
|
● |
Windows 7 Professional 32-bit |
ert ed
●Microsoft WHQL
Web-only support
●Windows 10 Enterprise
5
Category |
Description |
|
|
|
|
|
● |
Windows 8.1 Enterprise |
|
● |
Windows 7 Enterprise 64and 32-bit |
|
|
|
|
(mobile workstation only) |
|
|
● |
Windows 8.1 Emerging Markets 64 |
|
● |
Windows 8.1 Multilingual 64 |
|
● |
Windows 8.1 Professional 64 |
|
● |
Windows 8.1 China 64 |
|
● |
Windows 7 Professional 32-bit |
|
|
|
Serviceability |
End user replaceable parts: |
|
|
AC adapter |
|
|
Battery |
|
|
Hard drive |
|
|
SSD |
|
|
Memory module |
|
|
WLAN |
|
|
WWAN |
|
|
Keyboard |
|
|
|
|
6Chapter 1 Product description
2 External component dent c t on
Component |
|
Description |
|
|
|
(1) |
USB Type-C (charging) port |
Connects any USB device with a Type-C connector. |
|
|
NOTE: USB Type-C ports charge products such as cell phones, |
|
|
laptops, tablets, and MP3 players, even when the computer is |
|
|
o . Also, some USB Type-C ports connect DisplayPort, VGA, |
|
|
HDMI and other video devices to provide video output. |
|
|
NOTE: Adapters (purchased separately) may be required. |
|
|
|
(2) |
Dual-Mode DisplayPort |
Connects an optional digital display device, such as a high- |
|
|
performance monitor or projector. |
|
|
|
(3) |
Memory card reader |
Reads optional memory cards that store, manage, share, or |
|
|
access information. |
|
|
|
(4) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
|
combo jack |
earbuds, a headset, or a television audio cable. Also connects an |
|
|
optional headset microphone. This jack does not support |
|
|
optional microphone-only devices. |
|
|
WARNING! To reduce the risk of personal injury, adjust the |
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volume before putting on headphones, earbuds, or a headset. |
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For additional safety information, refer to the Regulatory, |
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Safety, and Environmental Notices. |
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To access this guide: |
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Windows 10: |
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Select the Start button, select All apps, select HP Help and |
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Support, and then select HP Documentation. |
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Windows 8 or Windows 7: |
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Select the HP Support Assistant app on the Start screen, select |
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My computer, and then select User guides. |
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NOTE: When a device is connected to the jack, the computer |
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speakers are disabled. |
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(5) |
USB 3.0 port |
Connects an optional USB device, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. |
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Right 7
Component |
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Description |
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(6) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
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● |
Green (left): The network is connected. |
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● |
Amber (right): Activity is occurring on the network. |
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(7) |
Docking connector |
Connects an optional docking device. |
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(8) |
SIM card slot |
Supports a wireless subscriber identity module (SIM) card. |
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(9) |
Power connector |
Connects an AC adapter. |
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8 Chapter 2 External component identi cation
Component |
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Description |
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(1) |
Security cable slot |
Attaches an optional security cable to the computer. |
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NOTE: The security cable is designed to act as a deterrent, but |
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it may not prevent the computer from being mishandled or |
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stolen. |
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(2) |
Vents (2) |
Enable air ow to cool internal components. |
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NOTE: The computer fan starts up automatically to cool |
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internal components and prevent overheating. It is normal for |
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the internal fan to cycle on and o during routine operation. |
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(3) |
External monitor port |
Connects an external VGA monitor or projector. |
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(4) |
USB 3.0 charging (powered) port |
Connects an optional USB device, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. Standard USB ports |
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will not charge all USB devices or will charge using a low current. |
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Some USB devices require power and require you to use a |
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powered port. |
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NOTE: USB charging ports can also charge select models of |
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cell phones and MP3 players, even when the computer is o . |
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(5) |
Smart card reader |
Supports optional smart cards. |
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Left 9
Component |
Description |
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(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with wireless local |
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area networks (WLANs). |
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(2) |
WWAN antennas* |
Send and receive wireless signals to communicate with wireless wide |
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area networks (WWANs). |
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(3) |
Internal microphones |
Record sound. |
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(4) |
Webcam light |
On: The webcam is in use. |
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(5) |
Webcam |
Records video and captures photographs. Some models allow you to |
video conference and chat online using streaming video. To use the webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Windows 10:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Windows 8 or Windows 7:
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
10 Chapter 2 External component identi cation
Top
Component |
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Description |
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(1) |
Pointing stick (select products only) |
Moves the pointer and selects or activates items on the screen. |
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(2) |
Left pointing stick button (select products only) |
Functions like the left button on an external mouse. |
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(3) |
TouchPad on/o button/TouchPad light |
Turns the TouchPad on and o . |
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● |
On: The TouchPad is o . |
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● |
The TouchPad is on. |
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(4) |
TouchPad zone |
Reads your nger gestures to move the pointer or activate |
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items on the screen. |
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(5) |
Left TouchPad button |
Functions like the left button on an external mouse. |
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(6) |
Right pointing stick button (select products |
Functions like the right button on an external mouse. |
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only) |
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(7) |
Right TouchPad button |
Functions like the right button on an external mouse. |
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Top 11
NOTE: Refer to the illustration that most closely matches your computer.
Component |
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Description |
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(1) |
Power light |
● |
On: The computer is on. |
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● |
Blinking: The computer is in the Sleep state, a power-saving |
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state. The computer shuts o power to the display and |
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other unneeded components. |
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● |
The computer is o or in Hibernation. Hibernation is a |
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power-saving state that uses the least amount of power. |
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(2) |
Microphone mute light |
● |
Amber: microphone sound is o . |
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● |
microphone sound is on. |
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(3) |
Num lock light |
On: Num lock is on. |
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(4) |
Wireless light |
On: An integrated wireless device, such as a wireless local area |
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network (WLAN) device and/or a Bluetooth® device, is on. |
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NOTE: On some models, the wireless light is amber when all |
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wireless devices are o . |
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(5) |
Mute light |
● |
Amber: Computer sound is o . |
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● |
Computer sound is on. |
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(6) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital |
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letters. |
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(7) |
TouchPad light |
● |
On: The TouchPad is o . |
12 Chapter 2 External component identi cation
Component |
Description |
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● |
The TouchPad is on. |
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Component |
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Description |
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(1) |
Power light |
● |
On: The computer is on. |
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● |
Blinking: The computer is in the Sleep state, a power-saving |
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state. The computer shuts o power to the display and |
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other unneeded components. |
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● |
The computer is o or in Hibernation. Hibernation is a |
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power-saving state that uses the least amount of power. |
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(2) |
Microphone mute light |
● |
Amber: microphone sound is o . |
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● |
microphone sound is on. |
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(3) |
Num lock light |
On: Num lock is on. |
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(4) |
Wireless light |
On: An integrated wireless device, such as a wireless local area |
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network (WLAN) device and/or a Bluetooth® device, is on. |
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NOTE: On some models, the wireless light is amber when all |
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wireless devices are o . |
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(5) |
Mute light |
● |
Amber: Computer sound is o . |
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● |
Computer sound is on. |
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Top 13
Component |
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Description |
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(6) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital |
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letters. |
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(7) |
TouchPad light |
● |
On: The TouchPad is o . |
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● |
The TouchPad is on. |
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Buttons, speakers, and n erpr nt reader
Component |
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Description |
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(1) |
Power button |
● |
When the computer is o , press the button to turn on the |
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computer. |
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● |
When the computer is on, press the button brie y to initiate |
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Sleep. |
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● |
When the computer is in the Sleep state, press the button |
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brie y to exit Sleep. |
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● |
When the computer is in Hibernation, press the button |
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brie y to exit Hibernation. |
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 15 seconds to turn o the computer.
To learn more about your power settings, see your power options.
14 Chapter 2 External component identi cation
Component |
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Description |
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▲ Type power in the taskbar search box, and then select |
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Power and sleep settings. |
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‒ or – |
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Right-click the Start button, and then select Power |
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Options. |
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(2) |
Speakers |
Produce sound. |
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(3) |
Wireless button |
Turns the wireless feature on or o but does not establish a |
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wireless connection. |
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A wireless network must be set up before a wireless connection is |
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possible. |
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(4) |
Volume mute button (select products only) |
Mutes and restores speaker sound. |
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(5) |
Fingerprint reader (select products only) |
Allows a ngerprint logon to Windows, instead of a password |
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logon. |
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Top 15
NOTE: Refer to the illustration that most closely matches your computer.
Component |
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Description |
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(1) |
esc key |
Displays system information when pressed in combination with |
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the fn key. |
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(2) |
fn key |
Executes frequently used system functions when pressed in |
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combination with a function key, the num lock key, or the esc |
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key. |
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See Using the hot keys on page 17 |
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(3) |
Windows key |
Opens the Start menu. |
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NOTE: Pressing the Windows key again will close the Start |
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menu. |
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(4) |
Embedded numeric keypad |
A numeric keypad superimposed over the keyboard alphabet |
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keys that enables you to add, subtract, and perform other |
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numeric tasks. When num lock is on, the keypad can be used like |
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an external numeric keypad. |
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(5) |
Windows application key |
Displays options for a selected object. |
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(6) |
num lock key |
Turns the embedded numeric keypad on and o . |
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16 Chapter 2 External component identi cation
Component |
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Description |
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(1) |
esc key |
Displays system information when pressed in combination with |
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the fn key. |
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(2) |
fn key |
Executes frequently used system functions when pressed in |
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combination with a function key, the num lock key, or the esc |
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key. |
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See Using the hot keys on page 17 |
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(3) |
Windows key |
Opens the Start menu. |
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NOTE: Pressing the Windows key again will close the Start |
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menu. |
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(4) |
num lock key |
Alternates between the navigational and numeric functions on |
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the integrated numeric keypad. |
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(5) |
Integrated numeric keypad |
A separate keypad to the right of the alphabet keyboard that |
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enables you to add, subtract, and perform other numeric tasks. |
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When num lock is on, the integrated keypad can be used like an |
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external numeric keypad. |
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To use a hot key:
▲Press the fn key, and then press the correct function key represented by the icons below.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.
To exit Sleep, brie y press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the backlight keyboard o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.
Top 17
Press fn+function key |
Description |
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Most external monitors receive video information on the computer using the external VGA video standard. |
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The fn+f4 hot key can also alternate images among other devices that are receiving video information on the |
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computer. |
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Decreases the screen brightness incrementally as long as you hold down the key. |
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Increases the screen brightness incrementally as long as you hold down the key. |
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Decreases speaker volume incrementally while you hold down the key. |
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Increases speaker volume incrementally while you hold down the key. |
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Mutes the microphone. |
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R |
Pauses or breaks an operation. This replaces the break key. |
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C |
Locks cell. This replaces the scroll lock key. |
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S |
Sends a programming query. This replaces the sys rq key. |
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18 Chapter 2 External component identi cation
Component |
|
Description |
|
|
|
(1) |
Docking connector |
Connects an optional docking device. |
|
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|
(2) |
Vents (2) |
Enable air ow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to cool |
|
|
internal components and prevent overheating. It is normal |
|
|
for the internal fan to cycle on and o during routine |
|
|
operation. |
|
|
|
Bottom 19
Component |
|
Description |
|
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|
(1) |
Wireless light |
On: An integrated wireless device, such as a wireless local |
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area network (WLAN) device and/or a Bluetooth® device, is |
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|
on. |
|
|
|
NOTE: On some models, the wireless light is amber when |
|
|
|
all wireless devices are o . |
|
|
|
|
|
(2) |
Power light |
● |
On: The computer is on. |
|
|
● |
Blinking: The computer is in the Sleep state, a power- |
|
|
|
saving state. The computer shuts o power to the |
|
|
|
display and other unneeded components. |
|
|
● |
The computer is o or in Hibernation. |
|
|
|
Hibernation is a power-saving state that uses the |
|
|
|
least amount of power. |
|
|
|
|
(3) |
Battery light |
When AC power is connected: |
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● |
White: The battery charge is greater than 90 percent. |
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● |
Amber: The battery charge is from 0 to 90 percent. |
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● |
The battery is not charging. |
When AC power is disconnected (battery not charging):
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● |
Blinking amber: The battery has reached a low |
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battery level. When the battery has reached a critical |
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battery level, the battery light begins blinking |
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rapidly. |
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● |
The battery is not charging. |
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(4) |
Drive light |
● |
Blinking white: The hard drive is being accessed. |
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● |
Amber: HP 3D DriveGuard has temporarily parked the |
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hard drive. |
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Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
20 Chapter 2 External component identi cation