HP G3 EliteBook 850, G3 EliteBook 840 G3 Maintenance and Service Guide

HP ZBook 15u G3 Mobile Workstation HP EliteBook 850 G3 Notebook PC HP EliteBook 848 G3 Notebook PC HP EliteBook 840 G3 Notebook PC

Maintenance and Service Guide

© Copyright 2015, 2016 HP Development

Company, L.P.

AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights

Reserved .

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10 or Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 or Windows 8 functionality. See http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: March 2016

First Edition: October 2015

Document Part Number: 831002-002

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	7
Right .......................................................................................................................................................................	7
Left .........................................................................................................................................................................	9
Display .................................................................................................................................................................	10
Top ........................................................................................................................................................................	11
TouchPad ...........................................................................................................................................	11
Lights .................................................................................................................................................	12
Buttons, speakers, and ngerprint reader ........................................................................................	14
Keys ...................................................................................................................................................	16
Using the hot keys .............................................................................................................................	17
Bottom .................................................................................................................................................................	19
Front .....................................................................................................................................................................	20
Locating system information ..............................................................................................................................	20
3 Illustrated parts catalog ..............................................................................................................................	22
Computer major components ..............................................................................................................................	22
Display assembly subcomponents ......................................................................................................................	25
Plastics kit ............................................................................................................................................................	26
Mass storage devices ...........................................................................................................................................	27
Miscellaneous parts .............................................................................................................................................	28
4 Removal and replacement procedures preliminary requirements ....................................................................	30
Tools required ......................................................................................................................................................	30
Service considerations .........................................................................................................................................	30
Plastic parts .......................................................................................................................................	30
Cables and connectors ......................................................................................................................	31
Drive handling ...................................................................................................................................	31
Grounding guidelines ...........................................................................................................................................	32
Electrostatic discharge damage ........................................................................................................	32
Packaging and transporting guidelines ..........................................................................	33
Workstation guidelines ...................................................................................................	33
Equipment guidelines .....................................................................................................	34

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	35
Component replacement procedures ..................................................................................................................	35
Bottom cover .....................................................................................................................................	35
Battery ...............................................................................................................................................	40
Hard drive ..........................................................................................................................................	41
SSD .....................................................................................................................................................	43
Memory modules ...............................................................................................................................	44
WLAN/Bluetooth combo card ............................................................................................................	46
WWAN module ...................................................................................................................................	48
Keyboard ...........................................................................................................................................	50
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	54
Component replacement procedures ..................................................................................................................	54
RTC battery ........................................................................................................................................	55
Internal base plate ............................................................................................................................	56
Heat sink/fan assembly ....................................................................................................................	59
Fingerprint reader assembly .............................................................................................................	62
Power button board ..........................................................................................................................	63
Touchpad button board .....................................................................................................................	66
NFC module .......................................................................................................................................	68
Smart card reader board ...................................................................................................................	69
USB/audio board ................................................................................................................................	71
System board ....................................................................................................................................	72
Speaker assembly .............................................................................................................................	75
Display assembly ...............................................................................................................................	76
Top cover ...........................................................................................................................................	81
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	82
Using Computer Setup .........................................................................................................................................	82
Starting Computer Setup ..................................................................................................................	82
Navigating and selecting in Computer Setup ...................................................................................	82
Restoring factory settings in Computer Setup .................................................................................	83
Updating the BIOS .............................................................................................................................	84
Determining the BIOS version .........................................................................................	84
Downloading a BIOS update ...........................................................................................	84
Changing the boot order using the f9 prompt ..................................................................................	85
TPM BIOS settings (select products only) ...........................................................................................................	85
Using HP Sure Start (select products only) .........................................................................................................	86

viii

8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 .........................................................................	87
Using Computer Setup .........................................................................................................................................	87
Starting Computer Setup ..................................................................................................................	87
Navigating and selecting in Computer Setup ...................................................................................	87
Restoring factory settings in Computer Setup .................................................................................	88
Updating the BIOS .............................................................................................................................	89
Determining the BIOS version .........................................................................................	89
Downloading a BIOS update ...........................................................................................	89
Changing the boot order using the f9 prompt ..................................................................................	90
TPM BIOS settings (select products only) ...........................................................................................................	90
Using HP Sure Start (select products only) .........................................................................................................	91
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 .........................................................................	92
Using Computer Setup .........................................................................................................................................	92
Starting Computer Setup ..................................................................................................................	92
Navigating and selecting in Computer Setup ...................................................................................	92
Restoring factory settings in Computer Setup .................................................................................	93
Updating the BIOS .............................................................................................................................	94
Determining the BIOS version .........................................................................................	94
Downloading a BIOS update ...........................................................................................	94
Changing the boot order using the f9 prompt ..................................................................................	95
TPM BIOS settings (select products only) ...........................................................................................................	95
Using HP Sure Start (select products only) .........................................................................................................	96
10 HP PC Hardware Diagnostics (UEFI) ..............................................................................................................	97
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	97
11 Backing up and recovering Windows 10 .......................................................................................................	99
Creating recovery media and backups ................................................................................................................	99
Creating HP Recovery media (select products only) .........................................................................	99
Using Windows tools .........................................................................................................................................	100
Restore and recovery .........................................................................................................................................	101
Recovering using HP Recovery Manager ........................................................................................	101
What you need to know before you get started ...........................................................	101
Using the HP Recovery partition (select products only) ..............................................	102
Using HP Recovery media to recover ............................................................................	102
Changing the computer boot order ..............................................................................	103
Removing the HP Recovery partition (select products only) .......................................	104

ix

12 Backing up and recovering Windows 8 .......................................................................................................	105
Backing up your information .............................................................................................................................	105
Performing a system recovery ..........................................................................................................................	105
Using the Windows recovery tools ..................................................................................................	105
Using f11 recovery tools .................................................................................................................	106
Using Windows operating system media (purchased separately) .................................................	107
Using Windows Refresh or Windows Reset ....................................................................................	108
Using HP Software Setup ................................................................................................................	108
13 Backing up and recovering Windows 7 .......................................................................................................	109
Creating recovery media and backups ..............................................................................................................	109
Guidelines ........................................................................................................................................	109
Creating recovery media with HP Recovery Disc Creator ...............................................................	109
Creating recovery media ...............................................................................................	110
Backing up your information ..........................................................................................................	110
Performing a system recovery ..........................................................................................................................	111
Using the Windows recovery tools ..................................................................................................	111
Using f11 recovery tools (select models only) ...............................................................................	112
Using Windows 7 operating system media .....................................................................................	112
14 pec c t ons ..........................................................................................................................................	114
Input power ........................................................................................................................................................	114
Operating environment .....................................................................................................................................	114
15 Power cord set requirements ....................................................................................................................	115
Requirements for all countries ..........................................................................................................................	115
Requirements for speci c countries and regions .............................................................................................	115
16 Statement of memory volatility ................................................................................................................	117
Nonvolatile memory usage ...............................................................................................................................	119
Questions and answers .....................................................................................................................................	121
Using HP Sure Start (select models only) ..........................................................................................................	122
17 Recycling ................................................................................................................................................	123
Index ...........................................................................................................................................................	124

x

1Product description

Category	Description
Product Name	HP ZBook 15u G3 Mobile Workstation
	HP EliteBook 850 G3 Notebook PC
	HP EliteBook 848 G3 Notebook PC
	HP EliteBook 840 G3 Notebook PC
	Sixth-generation Intel® Core™ processors:
	●	Intel Core i7-6600U
	●	Intel Core i7-6500U
	●	Intel Core i5-6300U
	●	Intel Core i5-6200U
	●	Intel Core i3-6100U (not available on mobile workstation)
Chipset	Integrated with processor
	Intel Skylake Premium Chipset for products with Intel processors
	Internal graphics:
	Up to three independent displays supported with docking solution
	●	Intel HD Graphics 520
	External graphics:
	Up to three independent displays supported with docking solution
	●	AMD FirePro W4190M 128-bit GDDR5, 18 W (mobile workstation only)
	●	AMD Radeon R7 M365X 64-bit GDDR5, 18 W (HP EliteBook 850 G3 only)
Panel	39.6-cm (15.6-in), eDP 1.2 slim, high-de nition (HD), AntiGlare (AG), SVA (1366 x 768) display with and
	without webcam (not available on mobile workstation)
	39.6-cm (15.6-in), eDP 1.2 slim, full high-de		nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with and
	without webcam
	39.6-cm (15.6-in), DP 1.2 slim, full high-de		nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touch
	and webcam (not available on mobile workstation)

35.6-cm (14-in), eDP 1.2 slim, high-de nition (HD), AntiGlare (AG), SVA (1366 x 768) display with and without webcam

35.6-cm (14-in), eDP 1.2 slim, full high-de nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with and without webcam

35.6-cm (14-in), eDP + PSR 1.2 slim, quarter high-de nition ( QHD), AntiGlare (AG), UWVA (2560 x 1440) display with and without webcam

35.6-cm (14-in), eDP 1.2 slim, full high-de nition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touch and webcam

All display assemblies include two wireless local area network (WLAN) antenna cables and NFC antenna

WWAN models include two wireless wide area network (WWAN) antenna cables

1

Category	Description
	39.6-cm (15.6-in), eDP 1.2 slim, full high-de nition (FHD), AntiGlare (AG), UWVA (1920 x 1080) display with
	and without webcam (mobile workstation only)
	39.6-cm (15.6-in), eDP1.4 + PSR 1.2 slim, ultra high-de nition (UHD), AntiGlare (AG), UWVA (3480 x 2160)
	display with and without webcam (mobile workstation only)
	39.6-cm (15.6-in), eDP1.3 + PSR 1.2 slim, ultra high-de nition (UHD), AntiGlare (AG), UWVA (3480 x 2160)
	display with and without webcam (not available on mobile workstation)
	Two memory module slots
	Memory is customer accessible.
	DDR4 PC4-17000 (2133 MHz) dual channel support
	Supports up to 32 GB of system RAM (mobile workstation)
	Supports up to 16 GB of system RAM
	● 32768 MB (16384 MB×2) (mobile workstation only)
	● 16384 MB (16384 MB×1) (mobile workstation only)
	● 16384 MB (8192 MB×2)
	● 12288 MB (8192 MB×1 + 4096 MB×1) (not available on mobile workstation or in Brazil on the 35.6-cm)
	● 8192 MB (8192 MB×1 or 4096 MB×2)
	● 4096 MB (4096 MB×1)
Hard drive	HDDs:
	Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
	Serial ATA
	● 1 TB, 5400 rpm, 7.0 mm
	● 500 GB, 7200 rpm, 7.0 mm, self-encrypting (FIPS-140-2; Opal 2)
	● 500 GB, 7200 rpm, 7.0 mm, self-encrypting (Opal 2)
	● 500 GB, 7200 rpm, 7.0 mm
	● 500 GB, 7.0 mm, hybrid, 8 GB cache
	SSDs: (not available on the mobile workstation)
	● M.2 (2280) 512 GB SATA-3 TLC
	● M.2 (2280) 256 GB PCIe-3×4 SS NVMe
	● M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) MLC
	● M.2 (2280) 256 GB SATA-3 TLC
	● M.2 (2280) 240 GB SATA-3 MLC DS
	● M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC
	● M.2 (2280) 180 GB SATA-3 MLC
	● M.2 (2280) 128 GB SATA-3 TLC
	2.5” SSD (Brazil and 35.6-cm only)
	● 256 GB SATA-3 TLC
	● M.2 (2280) 128 GB SATA-3 TLC
	SSDs: (mobile workstation only)

2Chapter 1 Product description

Category	Description
	Serial ATA
	● M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2)
	● M.2 (2280) 240 GB SATA-3 MLC
	● M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC
	● M.2 (2280) 180 GB SATA-3 MLC
	PCIe: (mobile workstation only)
	●	512 GB NVMe
	●	512 GB NVMe
	2.5” SSD
	● 256 GB SATA-3 self-encrypting (Opal 2)
Audio and video	Supports:
	DTS Studio Sound
	Conexant smart ampli er and ambient noise suppression
	Noise reduction
	Dual-array microphone
	Dual speakers
	Webcamera (720p)
	● Intel 1219LM 10/100/1000 Ethernet with iAMT
	● Intel WGI219V 10/100/1000 Ethernet non vPro
	S3/S4/S5 Wake-on-LAN
	WLAN
	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0 or Bluetooth 4.2 combo card
	Supports the following WLAN formats:
	● Intel Dual Band Wireless-AC 8260NGW 802.11a/b/g/n+ac non-vPro 2x2 WiFi + BT 4.2 combo adapter
		(i7-6500U, i5-6200U, i3-6100U)
	● Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter (i7-6600U,
		i5-6300U)
	● Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter (i7-6500U, i5-6200U,
		i3-6100U)

Supports no WLAN option

Compatible with iracast-certi ed devices

NFC

Supports the following NFC formats:

Integrated NFC Galapagos NXP NPC100 12C NCI 10 mm x 25 mm module

NFC antenna

Supports no NFC option

3

Category	Description
	WWAN
	Integrated wireless wide area network (WWAN) options by way of wireless module
	Two WWAN antennas built into display assembly
	Supports the following WWAN formats:
	●	HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module
	●	HP hs31110 HSPA + Intel Mobile Broadband Module
	Supports no WWAN option
External media cards	SIM card reader
	Memory card reader (SD, SDHC, SDXC)
Ports	VGA
	USB 3.0 charging
	USB 3.0
	USB Type-C
	DisplayPort
	RJ-45
	Docking connector
	Audio-out (headphone)/audio-in (microphone) combo jack
	AC port
Keyboard/pointing	Keyboard:
devices	Dura keys, backlit, spill resistant with drain
	Spill resistant with drain
	Dura keys, backlit, spill resistant with drain, for products with separate numeric keypad
	Spill resistant with drain, for products with separate numeric keypad
	TouchPad:
	Gestures enabled by default: twonger scrolling, two-		nger pinch-zoom
	Taps enabled by default
	n/o	button
	Glass
Power requirements	65 W HP Smart AC adapter
	45 W HP Smart AC adapter
	45 W, 2-prong AC adapter
Security	Security lock
	Fingerprint reader
	Supports Trusted Platform Module (TPM) 1.2 or 2.0 n		neon, soldered down)
	Integrated Smart Card reader (active)
	Preboot authentication (password, smart card)

4Chapter 1 Product description

Category	Description
Operating system	Preinstalled:
	●	Windows® 7 Professional 64-bit
	●	Windows 10 Home	64 Chinese Market (CPPP)
	●	Windows 10 Home	64 High-end
	●	Windows 10 Home	64 High-end Single Language
	●	Windows 10 Home	64 High-end Chinese Market
	●	Windows 10 Professional 64
	●	Windows 10 Professional 64 with downgrade to Windows 7 64-bit
	●	FreeDOS 2.0
	(Not available preinstalled on mobile workstation)
	●	Windows 7 Professional 32-bit
	●	Windows 8.1 China 64 (CPPP)
	●	Windows 8.1 High-end Emerging Markets 64
	●	Windows 8.1 Emerging Markets 64
	●	Windows 8.1 High-end Multilingual 64
	●	Windows 8.1 Multilingual 64
	●	Windows 8.1 Professional 64
	●	Windows 8.1 Core for Higher Education (Multilingual)
	●	Windows 10 Home	64
	●	Windows 10 Home	64 Single Language
	●	Windows 10 Home	64 Chinese Market
	●	Windows 10 Professional 64 with downgrade to Windows 7 32-bit
	●	NeoKylin Linux 64
	(not available on mobile workstation)
	Restore Media–DR/SR-DVD
	●	Windows 8.1
	●	NeoKylin Linux
	Restore Media–OS-DVD
	●	Windows 8.1 Professional 64-bit
	●	Windows 8.1 64-bit
	●	Windows 8.1 Country peci c 64-bit
	●	Windows 8.1 Emerging Market 64-bit
	●	Windows 7 Professional 32-bit

ert ed

●Microsoft WHQL

Web-only support

●Windows 10 Enterprise

5

Category	Description
	●	Windows 8.1 Enterprise
	●	Windows 7 Enterprise 64and 32-bit
	(mobile workstation only)
	●	Windows 8.1 Emerging Markets 64
	●	Windows 8.1 Multilingual 64
	●	Windows 8.1 Professional 64
	●	Windows 8.1 China 64
	●	Windows 7 Professional 32-bit
Serviceability	End user replaceable parts:
	AC adapter
	Battery
	Hard drive
	SSD
	Memory module
	WLAN
	WWAN
	Keyboard

6Chapter 1 Product description

2 External component dent c t on

Right

Component		Description
(1)	USB Type-C (charging) port	Connects any USB device with a Type-C connector.
		NOTE: USB Type-C ports charge products such as cell phones,
		laptops, tablets, and MP3 players, even when the computer is
		o . Also, some USB Type-C ports connect DisplayPort, VGA,
		HDMI and other video devices to provide video output.
		NOTE: Adapters (purchased separately) may be required.
(2)	Dual-Mode DisplayPort	Connects an optional digital display device, such as a high-
		performance monitor or projector.
(3)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
(4)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide:
		Windows 10:
		Select the Start button, select All apps, select HP Help and
		Support, and then select HP Documentation.
		Windows 8 or Windows 7:
		Select the HP Support Assistant app on the Start screen, select
		My computer, and then select User guides.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(5)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.

Right 7

Component		Description
(6)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(7)	Docking connector	Connects an optional docking device.
(8)	SIM card slot	Supports a wireless subscriber identity module (SIM) card.
(9)	Power connector	Connects an AC adapter.

8 Chapter 2 External component identi cation

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Vents (2)	Enable air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Smart card reader	Supports optional smart cards.

Left 9

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	WWAN antennas*	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(3)	Internal microphones	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the webcam:

▲ Type camera in the taskbar search box, and then select

Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8 or Windows 7:

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

10 Chapter 2 External component identi cation

Top

TouchPad

Component		Description
(1)	Pointing stick (select products only)	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button (select products only)	Functions like the left button on an external mouse.
(3)	TouchPad on/o button/TouchPad light	Turns the TouchPad on and o .
		●	On: The TouchPad is o .
		●	The TouchPad is on.
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button (select products	Functions like the right button on an external mouse.
	only)
(7)	Right TouchPad button	Functions like the right button on an external mouse.

Top 11

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Microphone mute light	●	Amber: microphone sound is o .
		●	microphone sound is on.
(3)	Num lock light	On: Num lock is on.
(4)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(5)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.
(6)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(7)	TouchPad light	●	On: The TouchPad is o .

12 Chapter 2 External component identi cation

Component	Description
	●	The TouchPad is on.

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Microphone mute light	●	Amber: microphone sound is o .
		●	microphone sound is on.
(3)	Num lock light	On: Num lock is on.
(4)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(5)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

Top 13

Component		Description
(6)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	The TouchPad is on.

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button brie y to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			brie y to exit Sleep.
		●	When the computer is in Hibernation, press the button
			brie y to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 15 seconds to turn o the computer.

To learn more about your power settings, see your power options.

14 Chapter 2 External component identi cation

Component		Description
		▲ Type power in the taskbar search box, and then select
		Power and sleep settings.
		‒ or –
		Right-click the Start button, and then select Power
		Options.
(2)	Speakers	Produce sound.
(3)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.
		A wireless network must be set up before a wireless connection is
		possible.
(4)	Volume mute button (select products only)	Mutes and restores speaker sound.
(5)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

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Keys

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
		See Using the hot keys on page 17
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Embedded numeric keypad	A numeric keypad superimposed over the keyboard alphabet
		keys that enables you to add, subtract, and perform other
		numeric tasks. When num lock is on, the keypad can be used like
		an external numeric keypad.
(5)	Windows application key	Displays options for a selected object.
(6)	num lock key	Turns the embedded numeric keypad on and o .

16 Chapter 2 External component identi cation

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
		See Using the hot keys on page 17
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	num lock key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(5)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard that
		enables you to add, subtract, and perform other numeric tasks.
		When num lock is on, the integrated keypad can be used like an
		external numeric keypad.

Using the hot keys

To use a hot key:

▲Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.

To exit Sleep, brie y press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the backlight keyboard o or on.

NOTE: To conserve battery power, turn o this feature.

Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.

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Press fn+function key	Description
	Most external monitors receive video information on the computer using the external VGA video standard.
	The fn+f4 hot key can also alternate images among other devices that are receiving video information on the
	computer.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Mutes the microphone.
R	Pauses or breaks an operation. This replaces the break key.
C	Locks cell. This replaces the scroll lock key.
S	Sends a programming query. This replaces the sys rq key.

18 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Docking connector	Connects an optional docking device.
(2)	Vents (2)	Enable air ow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

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Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth® device, is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	The battery is not charging.

When AC power is disconnected (battery not charging):

		●	Blinking amber: The battery has reached a low
			battery level. When the battery has reached a critical
			battery level, the battery light begins blinking
			rapidly.
		●	The battery is not charging.
(4)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:

(1): Serial number

(2): Product number

(3): Model number

(4): Warranty period

20 Chapter 2 External component identi cation