HP Compaq Presario S5100UK, Compaq Presario S5150UK, Compaq Presario S5200UK, Compaq Presario S5500UK, Compaq Presario S5600UK Warranty and Support Guide

...

0 (0)

Compaq Presario Desktop Products

Warranty and

Support Guide

1 Year Parts and Labour

Before contacting Compaq Customer Support Centre, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Product Name: ___________________________________________________________________

Model Name: ____________________________________________________________________

Serial Number: ___________________________________________________________________

Purchase Date: ___________________________________________________________________

Microsoft, Windows, Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life.

Contact Numbers

UNITED KINGDOM

Technical Support

www.compaq.co.uk/support/index.html

0870 010 4320 (U.K.)

When you hear the welcome message, press 9.

1890 92 39 02 (Republic of Ireland)

For PCs bought from PC World, Currys, or Dixons, call

0870 901 3000.

For out-of-warranty products, call

0906-4700870 (60 p/mn).

Software Support

If you have questions about your software, contact or visit your software vendor Web site at the appropriate Web address below:

Arcsoft

http://www.arcsoft.com

Pinnacle

http://www.pinnaclesys.com

Veritas

http://www.veritas.com

Compaq Software License Terms

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Compaq.

License Grant

Compaq grants you a license to use one copy of the Software. “Use” means storing, loading, installing, executing or displaying the Software. You may use the Software only on one computer or processor at any one time. You may not modify the Software, or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use,” you may not allow more than the maximum number of authorised users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by Compaq, its subsidiaries or its third-party suppliers. Your license confers no title to, or ownership in, the Software, and is not a sale of any rights in the Software. Compaq’s thirdparty suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations

You may only make copies or adaptations of the Software for archival purposes, or when copying or adaptation is an essential step in the authorised Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the accompanying documentation, even in part, without Compaq’s prior written consent. You may not copy the Software or documentation onto any public network.

No Disassembly or Decryption

You may not disassemble or decompile the Software unless Compaq’s prior written consent is obtained. In some jurisdictions, Compaq’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide Compaq with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer

Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination

Compaq may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements

You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

Restricted Rights

The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the Compaq standard software agreement for the product involved.

(Rev. 090502)

Compaq Limited Warranty

Statement

DURATION OF LIMITED WARRANTY: 1 year

Compaq warrants to you, the end-user customer, that Compaq hardware, accessories, and supplies are free from defects in materials and workmanship. This warranty begins on the date of purchase and continues for the period specified above.

Compaq warrants to you, the end-user customer, that the software will not fail to execute its programming instructions due to defects in material and workmanship when properly installed and used. Compaq does not warrant that software will operate in hardware and software combinations selected by you, or meet requirements specified by you.

Where a network interface card (NIC) has been factory preinstalled by Compaq in the Compaq Presario, Compaq warrants that the correct drivers are installed and that the Compaq Presario will recognise the NIC. However, Compaq’s warranty does NOT cover connectivity issues, which are NOT supported.

Compaq products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

If Compaq receives notice of such defects during the warranty period, Compaq will, at its option, either repair or replace the affected products that prove to be defective. In case of defective software, Compaq will replace software media that does not execute its programming instructions due to such defect. Replacement parts or units will be either new or equivalent to new in performance.

If Compaq is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt return of the product. Refunds within the first 3 months of ownership will

be refunded at 100% of purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds within 9–12 months will be refunded at 35% of purchase price.

Compaq’s limited warranty is valid in any country/region or locality where Compaq has a support presence for this product and where Compaq has marketed this product. The level of warranty service you receive may vary according to local standards. Compaq will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

Compaq does not warrant that the operation of the products will be uninterrupted or error-free.

Compaq’s warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by Compaq, (c) unauthorised modification or misuse, (d) operation outside of the published environmental specifications for the product,

(e) improper site preparation, (f) unauthorised maintenance or repair, or (g) abuse, negligence, accident, loss or damage in transit.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or

provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

+ 8 hidden pages