HP Compaq Presario S5000CL, Compaq Presario S5000NX, Compaq Presario S5008NX, Compaq Presario S5020NX, Compaq Presario S5030NX Warranty and Support Guide
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Compaq Presario Desktop Products
Warranty &
Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). As our valued customer, we want to make sure that your support needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean. The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.
Product Name: _________________________________________________________________
Model Number: ________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________
© 2003 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life.
Contacting Compaq for Support
It’s important to have the following information if you need to contact Compaq for support. Please take a moment to write down your product information for future reference.
Product Name: (located on front panel)
Model Number:
System or Product
Number*:
Serial Number*:
Date of Purchase:
Operating System
Type and Revision:
* This information can be found on the product label on your PC.
In addition, please gather the following information:
•Applicable error messages
•Additional third-party hardware and/or software installed
•Detailed, specific questions
Don’t Forget to Register!
Registering your Compaq product is quick, easy, and offers you access to subscriptions and notifications such as:
•E-mail updates containing notifications about product enhancements, the most recent support alerts and driver updates specific to the product(s) you own.
•The newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at
http://subscription.support.hp.com/di/
newsgrams.html
to explore a sample newsgram.
You can register during the setup of your product or visit us online at www.register.hp.com to register.
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Compaq Support Process
Compaq offers a wide variety of service and support options that are available around the clock for Compaq customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from Compaq service and support in the following manner.
1Use the Help and Support features that are installed with your product and refer to your product documentation for specific instructions and troubleshooting information.
2Visit Compaq online service and support at www.compaq.com/consumersupport
Compaq online service and support is available to all Compaq customers for the life of their Compaq products. It is always available and is your fastest source for up-to-date product information and expert assistance that includes:
•Fast access to qualified online support specialists.
•Lifetime access to customer communities where you can join discussions, review information, and collaborate with other users just like yourself.
•Software and driver updates for your product.
•Valuable product and troubleshooting information for common problems.
•Proactive product updates, support alerts, and newsgrams are available when you register your product.
3Contact Compaq Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. only) via 1-800-OK-COMPAQ. Canadian customers can reach us at the same number for support in both English and French. When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.
Software Support
America Online
U.S.: 888-346-3704 — Canada: 888-265-4357 www.aol.com
ArcSoft www.arcsoft.com
AT&T WorldNet
800-400-1447 — www.att.net
CompuServe 2000
800-944-9871 — www.compuserve.com
Corel www3.corel.com
Detto Technologies
866-338-8663 — www.detto.com
EarthLink
Dial-up customer service: 800-890-6356
Dial-up technical support: 800-890-5128
Broadband customer service and technical support: 888-829-8466
www.earthlink.net
InterVideo (only DVD-ROM models) www.intervideo.com
Microsoft Network
800-386-5550 — www.support.msn.com
MusicMatch www.musicmatch.com
Quicken Basic (Intuit)
900-555-4688 — www.intuit.com
Veritas (only CD-RW and DVD+RW/+R models) www.veritas.com
Yahoo! — User Support www.yahoo.com
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When should I contact Compaq online service and support?
For many common problems and requests, Compaq online service and support is your fastest link to up-to-date product information and expert assistance. Visit www.compaq.com/consumersupport to:
•Download current software and drivers for your product.
•Troubleshoot common printing problems.
•Diagnose performance issues with your PC.
•Find user manuals and documentation for your product.
When should I contact Compaq phone service and support?
When your problem cannot be solved through Compaq online service and support, qualified support specialists are available 24 hours a day via 1-800-OK-COMPAQ to provide expert assistance. Call Compaq Customer Care when:
•You either do not have Internet access, or can not connect to the Internet to visit www.compaq.com/consumersupport
•Your product Quick Help does not identify or help solve your problem.
•There is obvious damage or a mechanical breakdown with your product rendering it inoperable.
Note: Support options, availability, and hours vary by product, country/region, and language and are subject to change.
For Caribbean http://clac.compaq.com/soporte/index.html
Aruba: |
800-8000 or 877-219-8671 |
Bahamas: |
1-800-799-3477 |
Barbados: |
1-800-796-9602 |
Jamaica: |
1-800-799-3477 |
Trinidad: |
1-800-799-3477 |
3rd Party Support
3rd Party Support is the new one-stop support solution for our home and home office customers within the U.S. If you have a support question about any aspect of your computer, peripherals, software, Internet connection, computer games etc. just call us at (1) 208-333-3897. Even if your question is about a product or service not provided by Compaq, for a small fee*, we will do our best to get you up and running again.
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Terms and conditions:
3rd Party Support will provide all commercially reasonable efforts to resolve customer issues not covered by the existing warranty. The cost to the customer is $30.00* per incident. To contact 3rd Party Support use the customer support number at (1) 208-333-3897 and select 3rd Party support or tell your technical adviser.
* Prices are subject to change without notice.
Compaq Out-of-Warranty Support Options
Compaq online service and support
Compaq online service and support is available at www.compaq.com/consumersupport to all Compaq customers for the life of their Compaq products. It is always open and is your fastest source for up-to-date product information and expert assistance.
Phone support
Even after your warranty has ended, Compaq can still provide you with service and support options.
•For Visa and MasterCard holders in the United States or calls from Canada, please call (800) OK-COMPAQ. The fee is U.S. $30* per call, charged to your Visa or MasterCard.
*Prices are subject to change without notice and may vary based on your product.
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle
Obtaining a Warranty Upgrade
Protect your investment!
Upgrade your standard factory warranty for up to three years with the Care Pack. Service coverage begins on product purchase date and you must purchase the pack within the first year after product purchase. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to Customer Care.
For more information visit www.hp.com/go/hpsupportpack or call 1-888-999-4747.
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