HP Compaq Presario M2000Z CTO, Compaq Presario M2101US, Compaq Presario M2200 CTO, Compaq Presario M2203AU, Compaq Presario M2214LA Service Guide

Maintenance and Service

Guide

HP Pavilion ze2000 Notebook PC

Compaq Presario M2000 Notebook PC

Document Part Number: 393680-001

July 2005

This guide is a troubleshooting reference used for maintaining

and servicing the computer. It provides comprehensive

information on identifying computer features, components, and

spare parts; troubleshooting computer problems; and performing

computer disassembly procedures.

✎

The information and procedures included in this

Maintenance

and Service Guide

apply to HP Pavilion ze2000 Notebook PC

and Compaq Presario M2000 Notebook PC models equipped

with AMD processors.

© Copyright 2005 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. AMD, Sempron, Turion, and combinations thereof, are

trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by Hewlett-Packard Company under

license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Pavilion ze2000 Notebook PC

Compaq Presario M2000 Notebook PC

First Edition: July 2005

Document Part Number: 393680-001

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–14

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Mini PCI Communications Module . . . . . . . . . . . . 5–16

5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.14 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.18 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–50

5.19 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–53

5.20 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–55

5.21 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

Maintenance and Service Guide 1–1

1

Product Description

The HP Pavilion ze2000 Notebook PC 1 and the

Compaq Presario M2000 Notebook PC 2 offer advanced

modularity, AMD Mobile Turion™ and Mobile AMD

Sempron™ processors, and extensive multimedia support.

HP Pavilion ze2000 and Compaq Presario M2000 with AMD

Processors

1–2 Maintenance and Service Guide

Product Description

1.1 Features

✎

Numerous references are made throughout this Maintenance and

Service Guide to “full-featured” and “defeatured” computer

models. A model is considered to be full-featured if it has

3 Universal Serial Bus ports and the following components:

■ S-Video-out jack

■ Expansion port 2

■ 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader

slot

■ Bluetooth® wireless communications support

■ IEEE 1394 digital port

A computer model is considered to be defeatured if it has only

2 Universal Serial Bus ports and none of the components in the

preceding list.

■ The following processors are available, varying by

computer model:

❏ AMD Mobile Turion 64, ML-34 (1.80-GHz)

❏ AMD Mobile Turion 64, ML-30 (1.60-GHz)

❏ AMD Mobile Turion 64, ML-28 (1.60-GHz)

❏ Mobile AMD Sempron 3000+ (1.80-GHz)

❏ Mobile AMD Sempron 2800+ (1.60-GHz)

■ 15.0-inch XGA (1024 × 768) TFT display with over

16.7 million colors

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,

expandable to 1.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

Product Description

Maintenance and Service Guide 1–3

■ TouchPad pointing device with dedicated vertical scroll

region

■ Integrated 10Base-T/100 Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

WLAN device

■ Support for one Type I or II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery pack

■ Stereo speakers with volume up and down buttons

■ Support for the following optical drives:

❏ 8X DVD-ROM drive

❏ 24X DVD/CD-RW Combo Drive

❏ 8X DVD±RW/R and CD-RW Combo Drive

■ Connectors:

❏ External monitor port

❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)

❏ RJ-11 (modem) jack

❏ RJ-45 (network) jack

❏ Audio-out (headphone) jack

❏ Audio-in (microphone) jack

❏ Power

❏ IEEE 1394 digital port

❏ S-Video-out jack (select models only)

❏ Expansion port 2 (select models only)

❏ 6-in-1 Digital Media Reader slot (select models only)

❏ 6-in-1 Memory Reader slot (select models only)

1–4 Maintenance and Service Guide

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,

follow these steps to clear the password. These steps also

clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.14, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any

battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

Product Description

Maintenance and Service Guide 1–5

1.3 Power Management

The computer comes with power management features that

extend battery operating time and conserve power. The

computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

1–6 Maintenance and Service Guide

Product Description

1.4 External Components

The external components on the front of the HP Pavilion ze2000

are shown below and described in Table 1-1.

Front Components, HP Pavilion ze2000

Product Description

Maintenance and Service Guide 1–7

Tabl e 1-1

Front Components

HP Pavilion ze2000

Item Component Function

1 Speakers (2) Produce stereo sound.

2 Wireless light (select

models only)

On: One or more optional internal wireless

devices, such as a WLAN and/or a

Bluetooth device (select models only), are

turned on.

3 Power/standby light ■ On: Computer is turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off or in hibernation.

4 IDE (Integrated Drive

Electronics) drive light

On or blinking: The internal hard drive or an

optical drive is being accessed.

5 Battery light ■ On: The battery pack is charging.

■ Blinking: The battery pack has reached a

low-battery condition.

■ Off: The battery pack is fully charged or

not inserted.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

Connects an optional monaural (single

sound channel) microphone.

8Audio-out

(headphone) jack

Connects optional headphones or powered

stereo speakers. Also connects the audio

function of an audio/video device such as

a television or VCR.

1–8 Maintenance and Service Guide

Product Description

The external components on the front of the Compaq Presario

M2000 are shown below and described in Table 1-2.

Front Components, Compaq Presario M2000

Product Description

Maintenance and Service Guide 1–9

Tabl e 1-2

Front Components

Compaq Presario M2000

Item Component Function

1 Speakers (2) Produce stereo sound.

2 Wireless light (select

models only)

On: One or more optional internal wireless

devices, such as a WLAN and/or a

Bluetooth device (select models only), are

turned on.

3 Power/standby light ■ On: Computer is turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off or in hibernation.

4 IDE (Integrated Drive

Electronics) drive light

On or blinking: The internal hard drive or an

optical drive is being accessed.

5 Battery light ■ On: The battery pack is charging.

■ Blinking: The battery pack has reached a

low-battery condition.

■ Off: The battery pack is fully charged or

not inserted.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

Connects an optional monaural (single

sound channel) microphone.

8Audio-out

(headphone) jack

Connects optional headphones or powered

stereo speakers. Also connects the audio

function of an audio/video device such as

a television or VCR.

1–10 Maintenance and Service Guide

Product Description

The external components on the right side of the HP Pavilion

ze2000 are shown below and described in Table 1-3.

Right-Side Components, HP Pavilion ze2000

Product Description

Maintenance and Service Guide 1–11

Tabl e 1-3

Right-Side Components

HP Pavilion ze2000

Item Component Function

1 USB ports (1 or 2

depending on the

computer model)

Connect an optional USB device.

2 6-in-1 Digital Media

Reader slot

(select models only)

Supports an optional digital memory card.

3 1394 port

(select models only)

Connects an optional 1394a device such

as a scanner, digital camera, or digital

camcorder.

4 6-in-1 Digital Media

Reader light

(select models only)

On: A digital memory card is being

accessed.

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

Connects an optional S-Video device, such

as a television, VCR, camcorder, projector,

or video capture card.

7 Security cable slot Attaches an optional security cable to the

computer.

Ä

Security solutions are designed to act

as deterrents. These deterrents may

not prevent a product from being

mishandled or stolen.

1–12 Maintenance and Service Guide

Product Description

The external components on the right side of the Compaq

Presario M2000 are shown below and described in Table 1-4.

Right-Side Components, Compaq Presario M2000

Product Description

Maintenance and Service Guide 1–13

Tabl e 1-4

Right-Side Components

Compaq Presario M2000

Item Component Function

1 USB ports (1 or 2

depending on the

computer model)

Connect optional USB devices.

2 6-in-1 Digital Media

Reader slot (select

models only)

Supports an optional digital memory card.

3 1394 port (select

models only)

Connects an optional 1394a device such

as a scanner, digital camera, or digital

camcorder.

4 6-in-1 Digital Media

light (select models

only)

On: A digital memory card is being

accessed.

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

Connects an optional S-Video device, such

as a television, VCR, camcorder, projector,

or video capture card.

7 Security cable slot Attaches an optional security cable to the

computer.

Ä

Security solutions are designed to act

as deterrents. These deterrents may

not prevent a product from being

mishandled or stolen.

1–14 Maintenance and Service Guide

Product Description

The external components on the left side of the HP Pavilion

ze2000 are shown below and described in Table 1-5.

Left-Side Components, HP Pavilion ze2000

Product Description

Maintenance and Service Guide 1–15

Tabl e 1-5

Left-Side Components

HP Pavilion ze2000

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor

or projector.

3 Expansion port 2*

(select models only)

Connects the computer to an optional

docking device.

4 RJ-45 jack Connects an optional network cable.

5 RJ-11 jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

(CardBus) or 16-bit PC Card.

8 PC Card eject button Ejects an optional PC Card from the

PC Card slot.

*The computer has only one expansion port. The term

expansion port 2

describes the type of expansion port.

1–16 Maintenance and Service Guide

Product Description

The external components on the left side of the Compaq Presario

M2000 are shown below and described in Table 1-6.

Left-Side Components, Compaq Presario M2000

Product Description

Maintenance and Service Guide 1–17

Tabl e 1-6

Left-Side Components

Compaq Presario M2000

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 Expansion port 2*

(select models only)

Connects the computer to an optional

docking device.

4 RJ-45 (network) jack Connects an optional network cable.

5 RJ-11 (modem) jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

(CardBus) or 16-bit PC Card.

8 PC Card eject button Ejects an optional PC Card from the

PC Card slot.

*The computer has only one expansion port. The term

expansion port 2

describes the type of expansion port.

1–18 Maintenance and Service Guide

Product Description

The external components on the rear panel of the HP Pavilion

ze2000 are shown below and described in Table 1-7.

Rear Panel Components, HP Pavilion ze2000

Tabl e 1-7

Rear Panel Components

HP Pavilion ze2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

Ä

To prevent overheating, do not

obstruct vents. Do not allow a hard

surface, such as a printer, or a soft

surface, such as pillows, thick rugs,

or clothing, to block airflow.

Product Description

Maintenance and Service Guide 1–19

The external components on the rear panel of the Compaq

Presario M2000 are shown below and described in Table 1-8.

Rear Panel Components, Compaq Presario M2000

Tabl e 1-8

Rear Panel Components

Compaq Presario M2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

Ä

To prevent overheating, do not

obstruct vents. Do not allow a hard

surface, such as a printer, or a soft

surface, such as pillows, thick rugs,

or clothing, to block airflow.

1–20 Maintenance and Service Guide

Product Description

The keyboard components on the HP Pavilion ze2000 are shown

below and described in Table 1-9.

Keyboard Components, HP Pavilion ze2000

Product Description

Maintenance and Service Guide 1–21

Table 1-9

Keyboard Components

HP Pavilion ze2000

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the fn key, several

keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

key Combines with other keys to perform

system tasks. For example, pressing

fn+f7 decreases screen brightness.

4 Windows logo key Displays the Windows Start menu.

5Windows

applications key

Displays a shortcut menu for items

beneath the pointer.

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

numeric keypad.

8 num lock key On: Enables numeric lock, turns on the

embedded numeric keypad, and turns on

the num lock light.

1–22 Maintenance and Service Guide

Product Description

The keyboard components on the Compaq Presario M2000 are

shown below and described in Table 1-10.

Keyboard Components, Compaq Presario M2000

Product Description

Maintenance and Service Guide 1–23

Table 1-10

Keyboard Components

Compaq Presario M2000

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the Fn key, the

function keys perform additional tasks as

hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 Fn

key Combines with other keys to perform

system tasks. For example, pressing

Fn+F7 decreases screen brightness.

4 Windows logo key Displays the Windows Start menu.

5Windows

applications key

Displays a shortcut menu for items

beneath the pointer.

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

numeric keypad.

8 num lock key Enables numeric lock, turns on the

embedded numeric keypad, and turns

on the num lock light.

1–24 Maintenance and Service Guide

Product Description

The top components on the HP Pavilion ze2000 are shown below

and described in Table 1-11.

Top Components, HP Pavilion ze2000

Table 1-11

Top Components

HP Pavilion ze2000

Item Component Function

1 Left and right

TouchPad buttons

Function like the left and right buttons on an

external mouse.

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

standby.

Product Description

Maintenance and Service Guide 1–25

5 Power/standby button When the computer is

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

from standby.

■ In hibernation, briefly press to restore

from hibernation.

✎

If the system has stopped responding

and Windows shutdown procedures

cannot be used, press and hold for at

least 4 seconds to turn off the

computer.

6 Volume down button Decreases system volume.

7 Volume mute button

Mute light

Mutes or restores volume.

On: Volume is muted.

8 Volume up button Increases system volume.

9 Wireless button

(select models only)

Wireless light (select

models only)

Turns the wireless functionality on or off but

does not create a wireless connection.

On: One or more optional internal wireless

devices are turned on.

10 Num lock light On: Num lock or the embedded keypad

is on.

11 6-in-1 Digital Media

Reader light

(select models only)

On: A digital memory card is being

accessed.

12 TouchPad vertical

scrolling region

Scrolls upward or downward.

Table 1-11

Top Components

HP Pavilion ze2000

(Continued)

Item Component Function

1–26 Maintenance and Service Guide

Product Description

The top components on the Compaq Presario M2000 are shown

below and described in Table 1-12.

Top Components, Compaq Presario M2000

Table 1-12

Top Components

Compaq Presario M2000

Item Component Function

1 Left and right

TouchPad buttons

Function like the left and right buttons on an

external mouse.

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

standby.