HP (Hewlett-Packard) CE862A, CM1410 User Manual

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LASERJET PRO CM1410

COLOR MFP SERIES

User Guide

HP LaserJet Pro CM1410 Color MFP

Series

User Guide

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 9/2010

Part number: CE861-90907

Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun

Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide

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Table of contents

1 Product basics ................................................................................................................................................	1
Product comparison .............................................................................................................................	2
Environmental features ........................................................................................................................	3
Accessibility features ............................................................................................................................	4
Product views .......................................................................................................................................	5
Front view ............................................................................................................................	5
Back view .............................................................................................................................	6
Interface ports ......................................................................................................................	7
Serial number and model number location ..........................................................................	8
Control panel layout .............................................................................................................	9
2 Control panel menus ....................................................................................................................................	13
Setup Menu ........................................................................................................................................	14
Reports menu ....................................................................................................................	15
Quick Forms menu ............................................................................................................	16
Fax Setup menu ................................................................................................................	17
System Setup menu ..........................................................................................................	20
Service menu .....................................................................................................................	23
Network Setup menu .........................................................................................................	25
Function specific menus .....................................................................................................................	26
Copy Menu ........................................................................................................................	26
Fax Menu ...........................................................................................................................	27
Scan Menu .........................................................................................................................	29
USB Flash Drive ................................................................................................................	29
3 Software for Windows ..................................................................................................................................	31
Supported operating systems for Windows ........................................................................................	32
Supported printer drivers for Windows ...............................................................................................	32
Select the correct printer driver for Windows .....................................................................................	32
Change print job settings ....................................................................................................................	34
Change printer-driver settings for Windows .......................................................................................	35
Change the settings for all print jobs until the software program is closed ........................	35
Change the default settings for all print jobs ......................................................................	35
Change the product configuration settings ........................................................................	35

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Remove software for Windows ...........................................................................................................	36
Supported utilities for Windows ..........................................................................................................	37
Other Windows components and utilities ...........................................................................	37
Software for other operating systems .................................................................................................	37
4 Use the product with Mac ............................................................................................................................	39
Software for Mac ................................................................................................................................	40
Supported operating systems for Mac ...............................................................................	40
Supported printer drivers for Mac ......................................................................................	40
Install software for Mac operating systems ........................................................................	40
Remove software from Mac operating systems .................................................................	43
Change printer-driver settings for Mac ..............................................................................	43
Software for Mac computers ..............................................................................................	44
Print with Mac .....................................................................................................................................	45
Cancel a print job with Mac ................................................................................................	45
Change the paper size and type with Mac .........................................................................	45
Resize documents or print on a custom paper size with Mac ............................................	45
Create and use printing presets with Mac .........................................................................	45
Print a cover page with Mac ..............................................................................................	46
Use watermarks with Mac ..................................................................................................	46
Print multiple pages on one sheet of paper with Mac ........................................................	47
Print on both sides of the page (duplex printing) with Mac ................................................	47
Set the color options with Mac ...........................................................................................	47
Use the Services menu with Mac ......................................................................................	48
Fax with Mac ......................................................................................................................................	49
Scan with Mac ....................................................................................................................................	50
5 Connect the product .....................................................................................................................................	51
Supported network operating systems ...............................................................................................	52
Printer sharing disclaimer ..................................................................................................	52
Connect with USB ..............................................................................................................................	53
CD installation ....................................................................................................................	53
Connect to a network .........................................................................................................................	54
Supported network protocols .............................................................................................	54
Install the product on a wired network ...............................................................................	54
Install the product on a wireless network ..........................................................................	55
Configure IP network settings ............................................................................................	59
6 Paper and print media ..................................................................................................................................	63
Understand paper use ........................................................................................................................	64
Special paper guidelines ....................................................................................................	64
Change the printer driver to match the paper type and size ..............................................................	66
Supported paper sizes .......................................................................................................................	66

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Supported paper types and tray capacity ...........................................................................................	67
Load the input tray ..............................................................................................................................	68
Load the document feeder .................................................................................................................	71
Configure the tray ...............................................................................................................................	72
7 Print tasks ......................................................................................................................................................	73
Cancel a print job ...............................................................................................................................	74
Basic print tasks with Windows ..........................................................................................................	75
Open the printer driver with Windows ................................................................................	75
Get help for any printing option with Windows ...................................................................	75
Change the number of print copies with Windows .............................................................	76
Save custom print settings for reuse with Windows ..........................................................	76
Improve print quality with Windows ...................................................................................	79
Print on both sides (duplex) with Windows ........................................................................	81
Print multiple pages per sheet with Windows ....................................................................	82
Select page orientation with Windows ...............................................................................	84
Set color options with Windows .........................................................................................	86
Additional print tasks with Windows ...................................................................................................	87
Print colored text as black (grayscale) with Windows ........................................................	87
Print on preprinted letterhead or forms with Windows .......................................................	87
Print on special paper, labels, or transparencies ...............................................................	89
Print the first or last page on different paper with Windows ...............................................	92
Scale a document to fit page size ......................................................................................	94
Add a watermark to a document with Windows .................................................................	96
Create a booklet with Windows .........................................................................................	96
Walk-up USB printing .........................................................................................................................	99
8 Color .............................................................................................................................................................	101
Adjust color .......................................................................................................................................	102
Change the color theme for a print job ............................................................................	102
Change the color options ................................................................................................	102
Manual color options ........................................................................................................	103
Use the HP EasyColor option for Windows ......................................................................................	104
Match colors .....................................................................................................................................	105
9 Copy .............................................................................................................................................................	107
Use copy functions ...........................................................................................................................	108
One-touch copy ...............................................................................................................	108
Multiple copies .................................................................................................................	108
Copy a multiple-page original ..........................................................................................	109
Copy identification cards ..................................................................................................	110
Cancel a copy job ............................................................................................................	111
Reduce or enlarge a copy ................................................................................................	111

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Collate a copy job ............................................................................................................	112
Make color or black and white copies ..............................................................................	113
Copy settings ....................................................................................................................................	113
Change copy quality ........................................................................................................	113
Check the scanner glass for dirt and smudges ................................................................	114
Adjust the lightness or darkness for copies .....................................................................	115
Define custom copy settings ............................................................................................	116
Set the paper size and type for copying on special paper ...............................................	116
Restore copy default settings ..........................................................................................	116
Copy photos .....................................................................................................................................	117
Copy mixed size originals .................................................................................................................	118
Copy on both sides manually (duplex) .............................................................................................	119
10 Scan ...........................................................................................................................................................	121
Use scan functions ...........................................................................................................................	122
Scan methods ..................................................................................................................	122
Cancel a scan ..................................................................................................................	123
Scan settings ....................................................................................................................................	124
Scanner resolution and color ...........................................................................................	124
Scan quality .....................................................................................................................	126
Scan a photo ....................................................................................................................................	127
11 Fax ..............................................................................................................................................................	129
Set up fax .........................................................................................................................................	130
Install and connect the hardware .....................................................................................	130
Configure fax settings ......................................................................................................	134
Use the HP Fax Setup Wizard .........................................................................................	135
Use the phone book .........................................................................................................................	136
Use the control panel to create and edit the fax phone book ..........................................	136
Import or export Microsoft Outlook contacts into the fax phone book ..............................	136
Use phone-book data from other programs .....................................................................	136
Delete phone book entries ...............................................................................................	136
Use speed dials ...............................................................................................................	137
Manage group-dial entries ...............................................................................................	138
Set fax settings .................................................................................................................................	139
Send fax settings .............................................................................................................	139
Receive fax settings .........................................................................................................	142
Set fax polling ..................................................................................................................	147
Use fax .............................................................................................................................................	148
Fax software ....................................................................................................................	148
Cancel a fax .....................................................................................................................	148
Delete faxes from memory ...............................................................................................	148
Use fax on a DSL, PBX, or ISDN system ........................................................................	149

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Use fax on a VoIP service ...............................................................................................	150
Fax memory .....................................................................................................................	150
Send a fax ........................................................................................................................	150
Receive a fax ...................................................................................................................	156
Solve fax problems ...........................................................................................................................	158
Fax troubleshooting checklist ..........................................................................................	158
Fax error messages ........................................................................................................	160
Troubleshoot fax codes and trace reports .......................................................................	165
Fax logs and reports ........................................................................................................	166
Change error correction and fax speed ...........................................................................	167
Solve problems sending faxes .........................................................................................	168
Solve problems receiving faxes .......................................................................................	174
Solve general fax problems ............................................................................................	180
Regulatory information and warranties .............................................................................................	182
12 Manage and maintain the product ...........................................................................................................	183
Print information pages ....................................................................................................................	184
Use the HP ToolboxFX software ......................................................................................................	185
View the HP ToolboxFX ...................................................................................................	185
Status ...............................................................................................................................	185
Fax ...................................................................................................................................	186
Help .................................................................................................................................	188
System Settings ...............................................................................................................	189
Print Settings ...................................................................................................................	191
Network Settings ..............................................................................................................	191
Use the HP Embedded Web Server .................................................................................................	192
Open the HP Embedded Web Server ..............................................................................	192
Features ...........................................................................................................................	192
Use HP Web Jetadmin software ......................................................................................................	193
Product security features ..................................................................................................................	193
Assign a system password ..............................................................................................	193
Economy settings .............................................................................................................................	194
Powersave modes ...........................................................................................................	194
Archive print .....................................................................................................................	194
Manage supplies and accessories ...................................................................................................	195
Print when a cartridge is at estimated end of life .............................................................	195
Manage print cartridges ...................................................................................................	196
Replacement instructions ................................................................................................	197
Clean the product .............................................................................................................................	202
Clean the paper path .......................................................................................................	202
Clean the scanner glass strip and platen .........................................................................	202
Clean the document feeder pickup rollers and separation pad .......................................	203
Clean the touch screen ....................................................................................................	204

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Product updates ...............................................................................................................................	205
13 Solve problems .........................................................................................................................................	207
Self help ...........................................................................................................................................	208
Problem-solving checklist .................................................................................................................	209
Step 1: Check that the product power is on .....................................................................	209
Step 2: Check the control panel for error messages .......................................................	209
Step 3: Test print functionality .........................................................................................	209
Step 4: Test copy functionality .........................................................................................	210
Step 5: Test the fax sending functionality ........................................................................	210
Step 6: Test the fax receiving functionality ......................................................................	210
Step 7: Try sending a print job from a computer ..............................................................	210
Step 8: Test the walk-up USB printing functionality .........................................................	210
Factors that affect product performance ..........................................................................................	211
Restore the factory-set defaults ......................................................................................................	211
Interpret control-panel messages .....................................................................................................	212
Control panel message types ..........................................................................................	212
Control panel messages ..................................................................................................	212
Paper feeds incorrectly or becomes jammed ...................................................................................	222
The product does not pick up paper ................................................................................	222
The product picks up multiple sheets of paper ................................................................	222
Prevent paper jams ..........................................................................................................	222
Clear jams ........................................................................................................................	223
Improve print quality .........................................................................................................................	230
Use the correct paper type setting in the printer driver ....................................................	230
Adjust color settings in the printer driver ..........................................................................	231
Use paper that meets HP specifications ..........................................................................	233
Print a cleaning page .......................................................................................................	233
Calibrate the product to align the colors ..........................................................................	233
Check the print cartridges ................................................................................................	234
Use the printer driver that best meets your printing needs ..............................................	236
Improve print quality for copies ........................................................................................	237
The product does not print or it prints slowly ....................................................................................	238
The product does not print ...............................................................................................	238
The product prints slowly .................................................................................................	239
Solve walk-up USB printing problems ..............................................................................................	240
The USB Flash Drive menu does not open when you insert the USB accessory ...........	240
The file does not print from the USB storage accessory .................................................	240
The file that you want to print is not listed in the USB Flash Drive menu ........................	240
Solve connectivity problems ............................................................................................................	241
Solve direct-connect problems ........................................................................................	241
Solve network problems ..................................................................................................	241
Solve wireless network problems .....................................................................................................	243

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Wireless connectivity checklist ........................................................................................	243
The control panel displays the message: The wireless feature on this product has been
turned off ..........................................................................................................................	244
The product does not print after the wireless configuration completes ............................	244
The product does not print, and the computer has a third-party firewall installed ...........	244
The wireless connection does not work after moving the wireless router or product ......	244
Cannot connect more computers to the wireless product ................................................	245
The wireless product loses communication when connected to a VPN ..........................	245
The network does not appear in the wireless networks list .............................................	245
The wireless network is not functioning ...........................................................................	246
Product software problems ...............................................................................................................	247
Solve common Mac problems ..........................................................................................................	248
The printer driver is not listed in the Print & Fax list ........................................................	248
The product name does not appear in the product list in the Print & Fax list ..................	248
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................................	248
A print job was not sent to the product that you wanted ..................................................	248
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...............................................................................................	249
You are using a generic printer driver when using a USB connection .............................	249
Appendix A Supplies and accessories ........................................................................................................	251
Order parts, accessories, and supplies ............................................................................................	252
Part numbers ....................................................................................................................................	252
Print cartridges .................................................................................................................	252
Cables and interfaces ......................................................................................................	252
Appendix B Service and support .................................................................................................................	253
Hewlett-Packard limited warranty statement ....................................................................................	254
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................	255
Data stored on the print cartridge .....................................................................................................	256
End User License Agreement ..........................................................................................................	257
OpenSSL ..........................................................................................................................................	259
Customer support .............................................................................................................................	260
Repack the product ..........................................................................................................................	261
Appendix C Product specifications .............................................................................................................	263
Physical specifications .....................................................................................................................	264
Power consumption, electrical specifications, and acoustic emissions ............................................	264
Environmental specifications ............................................................................................................	264
Appendix D Regulatory information ............................................................................................................	265
FCC regulations ...............................................................................................................................	266

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Environmental product stewardship program ...................................................................................	266
Protecting the environment ..............................................................................................	266
Ozone production ............................................................................................................	266
Power consumption .........................................................................................................	266
Paper use ........................................................................................................................	267
Plastics ............................................................................................................................	267
HP LaserJet print supplies ...............................................................................................	267
Return and recycling instructions .....................................................................................	267
Paper ...............................................................................................................................	268
Material restrictions ..........................................................................................................	268
Disposal of waste equipment by users in private households in the European Union ....	269
Chemical substances .......................................................................................................	269
Material Safety Data Sheet (MSDS) ................................................................................	269
For more information .......................................................................................................	269
Declaration of Conformity .................................................................................................................	270
Declaration of Conformity (wireless models) ....................................................................................	272
Safety statements .............................................................................................................................	274
Laser safety .....................................................................................................................	274
Canadian DOC regulations ..............................................................................................	274
VCCI statement (Japan) ..................................................................................................	274
Power cord instructions ...................................................................................................	274
Power cord statement (Japan) .........................................................................................	274
EMC statement (Korea) ...................................................................................................	275
Laser statement for Finland .............................................................................................	275
GS statement (Germany) .................................................................................................	275
Substances Table (China) ...............................................................................................	276
Restriction on Hazardous Substances statement (Turkey) .............................................	276
Additional statements for telecom (fax) products .............................................................................	277
EU Statement for Telecom Operation ..............................................................................	277
New Zealand Telecom Statements ..................................................................................	277
Additional FCC statement for telecom products (US) ......................................................	277
Telephone Consumer Protection Act (US) ......................................................................	278
Industry Canada CS-03 requirements .............................................................................	278
Additional statements for wireless products .....................................................................................	280
FCC compliance statement—United States ....................................................................	280
Australia statement ..........................................................................................................	280
Brazil ANATEL statement ................................................................................................	280
Canadian statements .......................................................................................................	280
European Union regulatory notice ...................................................................................	280
Notice for use in France ...................................................................................................	281
Notice for use in Russia ...................................................................................................	281
Korean statement ............................................................................................................	281
Taiwan statement ............................................................................................................	281

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Index .................................................................................................................................................................

283

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1 Product basics

●Product comparison

●Environmental features

●Accessibility features

●Product views

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Product comparison

The product is available in the following configurations.

HP LaserJet Pro CM1415fn MFP	HP LaserJet Pro CM1415fnw MFP
CE861A	CE862A

● Prints at speeds up to 12 pages per minute (ppm)	HP LaserJet Pro CM1415fn MFP, plus:
monochrome and 8 ppm color.	● 802.11b/g/n embedded wireless networking
	● 802.11b/g/n embedded wireless networking

●Supports PCL 6, PCL 5, and HP postscript level 3 emulation printer drivers

●Tray 1 holds up to 150 sheets of paper or up to 10 envelopes.

●The output bin holds up to 125 sheets of paper.

●Color touch screen display

●Manual two-sided printing

●Hi-Speed USB 2.0 port

●10/100 Base-T network port

●USB port for walk-up document printing, viewing and printing photos, and scanning to a USB flash drive

●V.34 fax

●Two RJ-11 fax phone line ports

●128-MB random-access memory (RAM)

●35-page document feeder that supports page sizes up to 356 mm (14 in) in length and from 102 to 215 mm (4 to 8.5 in) in width.

●Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width.

●Copies in black at up to 12 ppm and in color at up to 8 ppm

●Copy resolution is 300 dots per inch (dpi)

●Scans in color or black with resolution up to 1200 dpi

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Environmental features

Manual duplex printing	Save paper by using the manual duplex printing option.

Print multiple pages per sheet	Save paper by printing two or more pages of a document side-by-side on one sheet of paper.
	Access this feature through the printer driver.

Copies multiple pages per	Save paper by copying two or four pages of an original document side-by-side on one sheet of
sheet	paper.

Recycling	Reduce waste by using recycled paper.
	Recycle print cartridges by using the HP return process.

Energy savings	Save energy by initiating PowerSave mode for the product.

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Accessibility features

The product includes several features that aid users with accessibility issues.

●Online user guide that is compatible with text screen-readers.

●Print cartridges can be installed and removed by using one hand.

●All doors and covers can be opened by using one hand.

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Product views

Front view

7 6

1Document feeder input tray

2Document feeder output bin

3Scanner lid

4Color touch screen control panel

5Front door (provides access to the print cartridges)

6USB flash drive port

7Front jam access door

8Input tray (Tray 1)

9Output bin

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Back view

4	2
	3

1Interface ports

2On/off switch

3Power connection

4Rear jam access door

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Interface ports

1Fax ports

2Network port

3Hi-Speed USB 2.0 port

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Serial number and model number location

The serial number and product model number label is at the back of the product.

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Control panel layout

10	5
9	6
8	7

1		Touch screen display

2		Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection
		to the wireless network. When connected, the light stops blinking and stays lit.
		NOTE: Wireless models only

3		Ready light: indicates the product is ready

4		Attention light: indicates a problem with the product

5		Help button and light: provides access to the control panel help system

6		Right arrow button and light: moves the cursor to the right or moves the display image to the next screen
		NOTE: This button illuminates only when the current screen can use this feature.

7		Cancel button and light: clears settings, cancels the current job or exits the current screen.
		NOTE: This button illuminates only when the current screen can use this feature.

8		Back button and light: returns to the previous screen
		NOTE: This button illuminates only when the current screen can use this feature.

9		Left arrow button and light: moves the cursor to the left
		NOTE: This button illuminates only when the current screen can use this feature.

10		Home button and light: provides access to the Home screen

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HP (Hewlett-Packard) CE862A, CM1410 User Manual

Buttons on the Home screen

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.

1Setup button: provides access to the main menus

2Network button: provides access to network settings and information. From the network settings screen, you can print the Network Summary page.

3Wireless button: provides access to the Wireless menu and wireless status information.

NOTE: Wireless models only

NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

4Information button: provides product status information. From the status summary screen, you can print the Configuration Report page.

5Supplies button: provides information about supplies status. From the supplies summary screen, you can print the Supplies Status page.

6Product status

7USB button: provides access to the USB flash drive options.

8Scan button: provides access to the scan feature

9Fax button: provides access to the fax feature

10Copy button: provides access to the copy feature

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Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the product alerts you of an error or warning, touch the Helpbutton to open a message that describes the problem. The message also contains instructions to help solve the problem.

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2 Control panel menus

●Setup Menu

●Function specific menus

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Setup Menu

To open this menu, touch the Setup button. The following sub menus are available:

●Reports

●Quick Forms

●Fax Setup

●System Setup

●Service

●Network Setup

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