The color of your convertible notebook may vary from the pictures in this service
guide.
Important
This service guide is not intended to be provided to individual users or consumers. It
cannot be provided to anyone other than an authorized service provider.
Important
For information on the convertible notebook’s general maintenance, technical
support, safety notices, and regulatory notices, see the convertible notebook’s user guide.
Important
If you have suggestions regarding the content of this guide, send an e-mail with the
subject “Service Guide Comments” to channel.services@gateway.com.
Use this service guide to help plan maintenance tasks for the following Gateway convertible
notebooks:
•CX200 series
•CX2000 series
•M280
•M285
•S-7200
•TA1
•TA6
•TA7
All tasks covered in this guide can be performed by an authorized field technician without
jeopardizing the convertible notebook’s warranty.
Identifying t he conv ertible not ebook model
Caution
It is important that you use the correct service guide for the convertible notebo ok.
Failur e to fol low the a ppro ved t asks for the co nv ertible not eboo k model ma y resul t in damage
to the convertible notebook.
The label on the bottom of the convertible notebook contains information that identifies the
convertible notebook model and its features.
Online Support:
Tech Support Phone:
Hours:
Model:
S/No:
2
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Identifying components
Use this chart to identify the main components of the convertible notebook. For a complete list
of replaceable parts, see “Contents” on pagei.
Key b o a r d c o ve r
(see
Keyboard
page28
(see
Cooling assembly
(see
page11
)
LCD panel assembly
(see
page40
page27
)
)
)
Processor
page14
)
)
Palm res t ass em bly
(see
page50
System board
page58
(see
(see
)
Prepar ing your w ork space
Before perf orming mainten ance on the conv ertible not ebook, mak e sure t hat your w ork space and
the convertible notebook are correctly prepared.
•Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.
•Use a stable and strong table, and make sure that the table top is large enough to hold each
component as you remove it.
•Use bright lighting to make part identification easier.
•Keep your work surface free from clutter and dust that may damage components.
•Use a magn etized screwdriver for removing screws.
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Replacing convertible notebook components
•When removing components that are attached to the convertible notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid damaging the cable.
•As you remove components and screws, lay them toward the rear of your work surface
(behind the convertible notebook) or far enough to the side that your arms do not
accidentally brush them onto the floor.
•To help keep track of screws, try the following:
•Place each component’s screws in their own section of a parts sorter.
•Place each component’s screws next to the component on your work surface.
•Print the first page of each task, then place the page toward the rear of your work
surface. As you remove screws, place the screws in their respe ctive boxes on the pa ge.
•After loosening screws that are deeply recessed in a hole (for example, on the bottom
of the base assembly), you can leave the screws in the holes if you place small pieces
of masking tape over the hole openings. When reassembling the component, just
remove the tape and tighten the screws.
•When you place flat-headed screws on your work surface, stand them on their heads
to preve nt the screws fro m ro ll ing off th e t ab le.
Pre v enting static electric ity dischar ge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
convertible notebook, remove the main and optional secondary batteries, and unplug the
power cord, modem cable, and network cable before opening the case.
Tape
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the
convertible notebook.
Important
Before performing maintenance on the convertible notebook, you should read and
understand the information in this section.
The components inside your convertible notebook are extr emely sensitive to static electricity, also
known as electrostatic disch arge (ESD ).
Before performing maintenance on the convertible notebook, follow these guideli nes:
•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
•Remove components from their antistatic bags only when you are ready to use them. Do
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
•Always hold compone nts by their edges. Avoid touching the edge connectors. Never slide
components over any surface.
•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of your workbench or other grounded connection.
•Touch a bare metal surface on your workbench or other grounded object.
Some of the procedures in this guide involve removing tape that holds cables or components. Two
types of tape are used in this Gateway convertible notebook:
•Mylar, non-conductive tape is typically transparent, with a red or brown tint.
•Conductive tape is typically grey or silver.
If the existing tape cannot be reused, replace it with the same type (conductivity) of tape. Both
types of replacement tape should be non-ESD generating tape.
Do not use cellophane tape.
4
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Preparing t he conv ertible not ebook
To prepare the convertible notebook for maintenance:
1Make sure that the disc drive is empty.
2Turn off the convertible notebook.
3Make sure the LCD panel is in notebook mode, then close the LCD panel.
4Disconnect your convertible notebook from the optional port replicator.
5Disconnect the AC adapter, modem cable, and network cable , if connected to the convertible
notebook.
6Disconnect all peripheral devices connected to the convertible notebook and remove an y PC
Cards and memory cards.
7Remove the main and optional secondary batteries. For more information, see “Removing
the batteries” on page5.
Removing the batteries
Removing the main battery
To remove th e main battery:
1Turn the co nver tib le no teb ook ove r so the bo ttom is faci ng up.
2Slide the battery lock to the unlocked position , then slide the battery release latch.
3Sli de the ba tter y o ut of t he bay.
5
Replacing convertible notebook components
Remo ving the optional secondary battery
To remove the optional secon dary battery:
1Remove the modular bay lock screw (if one is present), then slide and hold the module bay
latch. Th e ba tter y m ay m ove o ut sl ig htly.
Modular bay lock screw
2Sli de the ba tter y o ut .
6
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Re placing a ba y module
Tools you need to co mpl ete th is t ask:
Phillips #0 screwdriver
Screws removed during this task:
1 black 2.5*8.0 (Optional
bay module security
screw)
Security screw (optional)
Modula r bay la tch
Modular bay
To replace a bay module:
1If you are removing a drive, make sure that there is no disc in it.
2Complete the steps in “Preparing the convertible notebook” on page 5.
3Turn the co nver tib le no teb ook ove r so the bo ttom is faci ng up.
7
Replacing convertible notebook components
4Remove the modular bay lock screw (if one is present), then slide and hold the module bay
latch. The drive may move out slightly.
Modular bay lock screw
5Slide the drive out.
6Firmly push the new drive straight into the bay until the latch clicks into place.
7Replace the module bay lock screw.
8
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Adding or replac ing memory modules
Important
Use only memory modules designed for this Gateway convertible notebook.
Tools you need to co mpl ete th is t ask:
Phillips #0 screwdriver
Memory bay
To add or replace memory mo dules:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the screws that secure the memory cover. (These screws cannot be removed.)
Screw
Screw
Screw
Screw
Screw
Screw
3Remove the memor y bay cover. Be careful not to break off the tabs located on the bottom
of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
9
Replacing convertible notebook components
4If you are removing a memory module, gently press outward on the clip at each end of the
module until the module tilts upward.
Clip
5Pull the module out of the slot.
Clip
10
6Hold the new or replacement module at a 30-deg ree angle and press it into the empty
memory slot. This module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in the memory bay.
7Press the card down until it clicks into place.
8Replace the memory bay cover, then tighten the cover screws.
www.gateway.com
Re placing the cooling a ssembl y
v
Tools you need to co mpl ete th is t ask:
Phillips #0 screwdriver
Additional materials you need to complete this task:
•X-23-7762 th erm al gre ase
Cooling
assembly
bay
To replace the cooling assembly:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the screws that secure th e cool ing assemb ly bay cover. (These screws cannot be
removed.)
Screw
Screw
Screw
Screw
Screw
Screw
11
Replacing convertible notebook components
3Remove the cooli ng assembly bay cover. Be careful not to break off the tabs located on the
botto m o f th e cover. I f th e cover d oes no t re move e asi ly, wig gl e th e c over to l oos en it .
4Loosen the f our s crews that secure the cooling assembl y t o t he system board. (These scre ws
cannot be removed.) Use the numbers stamped in the metal next to each screw and loosen
the screws in reverse numerical order (start with 4, then 3, then 2, then 1).
ScrewScrew
Screw
Screw
5Loosen the two remaining optional screws that connect the cooling assembly to the system
board. (These screws cannot be removed.)
Screw
Screw
6Disc on ne ct th e fan from th e sys tem boa rd.
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7At the same time as you lift, move t he cooling assembly aw ay f rom the side of the conv ertible
notebook.
8Remove any thermal grease residue from the processor using a soft cloth and isopropyl
alcohol.
9Place new thermal grease on the processor. Use only enough to cover the CPU die.
10Make sure thermal pads are placed between the cooling assembly and other components
as sh own.
Thermal
grease
Thermal
pad
Thermal
pad
11Insert the new cooling assembly into the convertible notebook.
12Connect the fan to the system board.
13Tighten the two optional screws that connect the cooling assembly to the system board.
14Tighten the four screws that secure the cooling assembly to the system bo ard. Use the
numbers stamped in the metal next t o each sc r ew a nd tighten the s cr e ws in numerical or der
(start with 1, then 2, then 3, then 4 ) .
Caution
When tightening the cooling assembly’s screws into the numbered holes,
tighten them in numerical order.
15Replace the cooling assembly bay cover, then tighten the cover screws.
13
Replacing convertible notebook components
Re placing the pr ocess or
v
Tools you need to co mpl ete th is t ask:
Phillips #0 screwdriver
Additional materials you need to complete this task:
Flat-blade driver
•X-23-7762 th erm al gre ase
To replace the processor:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Remove the cooling assembly by following the steps in “Replacing the cooling assembly” on
page 11.
3Use a flat-blade screwdriver to turn the p rocessor lo ck screw 1/4- turn co unter-clockwise.
14
www.gateway.com
4Remove the old processor from the system board.
5Install the new processor onto the system board making sure that Pin 1 on the processor
(indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on
the processor socket (indicated by the absence of a pin hole in the processor socket), then
use a flat-blade screwdriver to turn the processor lock screw 1/4-turn clockwise.
6Remove any thermal grease residue from the cooling assembly using a soft cloth and
isopropyl alcoh ol.
7Place new thermal grease on the processor. Use only enough to cover the CPU die.
8Make sure thermal pads are placed between the cooling assembly and other components
as sh own.
Thermal
grease
Thermal
pad
Thermal
pad
9Replace the cooling assembly by following the instructions in “Replacing the cooling
assembly” on p age 11.
15
Replacing convertible notebook components
Re placing the IEEE 8 02 . 11 wir eless car d
Tools you need to co mpl ete th is t ask:
Phillips #0 screwdriver
Screws removed during this task:
2 chrome 2.0*3.0
(IEEE 802.11 wireless
card) Select mod els
only
Wirele ss bay
To replace the IEEE 802.11 wireless card:
1Complete the steps in “Preparing the convertible notebook” on page 5.
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www.gateway.com
2Loosen the screw that se cures the wirel ess cover. (This screw cannot be rem oved.)
Screw
3Remove the wireless bay cover. Be careful not to break off the tabs located on the bottom
of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
4Unplug the antenna cables. Note which color cable is connected to each of the connectors.
Important
The number of antenna cables varies by the type of wireless network used
by the convertible notebook. IEEE 802.11N cards typically have three antenna cables.
Other types of wireless network cards typically have two antenna cables. Some
convertible notebook models do not support three antenna cables.
5Move the antenna cables out of the way.
17
Replacing convertible notebook components
6If the wireless card is held by clips, press outward on the clip at each side of the card until
0
the card ti lts upward.
Clip
Clip
-ORIf the wireless card is h eld by screws, remove the screws.
Screw
Screw
18
www.gateway.com
7Pull the card out of the slot.
8Hold the new card at a 30-degree angle and press it into the empty slot. This card is keyed
so it can only be inserted in one direction. If the card does not fit, make sure that the notch
in the card lines u p with the tab in the card slot.
9Move the antenna cables out of the way.
10Press the card down until it clicks into place.
-ORPress the card down, then replac e the screws removed in Step6.
11Reatt ach the an ten na c abl es to th e c on ne ctors .
12Replace the wireless bay cover, then tighten the cover screw.
19
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