Gateway 7400 User Manual

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Gateway®7400 Server

System Manual

October 2001

8508366

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gatewayis not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point,Field Mouse, Gateway 2000, GatewayCountry, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack,SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Preface.............................................................vii

Conventions used in this manual .......................................vii

Getting additional information . . .......................................viii

1 System Features ................................................1

Standardfeatures ...................................................1

Front panel ........................................................2

Back panel .........................................................4

Interiorofsystem....................................................6

System board ......................................................8

SCSI backplane board ..............................................10

Backside......................................................10

Frontside .....................................................11

Front panel board . . ................................................12

2SystemSetup..................................................15

Settinguptheserver................................................15

Installingtheoutriggersandcastors ....................................16

Startingtheserver..................................................17

Understanding the Power-On Self-Test ..............................18

Settinguptheoperatingsystem....................................18

Turningofftheserver ...............................................19

Resettingtheserver ................................................20

3 Case Access ...................................................21

Preventingstaticelectricitydischarge...................................22

Openingthecase ..................................................23

Opening the bezel door . . . .......................................24

Removingthebezel .............................................25

Removing the side cover panel ....................................26

Closingthecase ...................................................27

Replacingthesidepanel .........................................27

Replacingthebezel .............................................28

4 Replacing and Adding System Components ...................29

Drives............................................................30

Preparing to replace or add a drive . . . ..............................30

Drivecablinginformation .........................................31

iii

Replacingthediskettedrive........................................31

Replacing an optional drive . . ......................................33

Installinga3.5-inchdriveina5.25-inchdrivebay ......................35

Replacingahot-plugdrive .........................................38

Addingahot-plugdrive ...........................................42

ReplacingtheCDdrive ...........................................47

Addingadditional5.25-inchdevices .................................49

Replacingoraddingmemory ..........................................51

Replacingoraddingaprocessor .......................................55

Replacingthebattery ................................................60

Expansion cards ....................................................63

Replacing an expansion card ......................................63

Addinganexpansioncard .........................................65

Power supplies .....................................................68

Replacing a redundant power supply module ..........................68

Replacing the power supply . . ......................................70

Replacing the back panel and drive cage fans ............................73

Replacing the control panel board ......................................75

ReplacingtheSCSIbackplane.........................................77

Replacing the system board ...........................................80

5 Using the BIOS Setup Utility ....................................85

About the BIOS Setup utility ...........................................85

Updating the BIOS . . . ...............................................87

Settingtheconfigurationswitches ......................................88

TheClearPasswordswitch ........................................88

TheClearCMOSswitch ..........................................89

6 Managing Your System .........................................91

Protecting against power source problems . . .............................91

Surge suppressors ...............................................91

Line conditioners . ...............................................92

Uninterruptible power supplies ......................................92

Maintaining and managing your hard drive . . .............................93

Hard drive maintenance utility ......................................93

Harddrivemanagementpractices...................................94

Protectingyourserverfromviruses..................................96

Systemadministrationandcontrol ......................................98

ManageX Event Manager . . . ......................................98

Gateway® servermanagementsoftware .............................98

Systemsecurity .................................................98

Systemrecovery ...................................................101

Creatingastartupdiskette ........................................101

Using your Server Companion CD .................................101

7 Cleaning the Server ...........................................103

Cleaning the mouse ...............................................103

Cleaning the keyboard .............................................104

Cleaning the monitor screen . . . ......................................104

Cleaning the server and monitor cases . . . .............................104

8 Troubleshooting ...............................................105

Introduction ......................................................105

Troubleshooting checklist ...........................................106

Verifyingyourconfiguration ......................................106

Troubleshootingguidelines .......................................106

CDdriveproblems.................................................107

Diskettedriveproblems.............................................109

Harddriveproblems ...............................................110

Memoryandprocessorproblems .....................................111

Modem problems . . . ...............................................112

Peripheral/adapter problems . . . ......................................113

Printerproblems ..................................................114

Systemproblems..................................................116

Videoproblems ...................................................118

Error messages ...................................................120

A Safety and Regulatory Information ............................125

B System Specifications ........................................133

Environmentalspecifications .........................................134

System I/O addresses ..............................................135

Memorymap .....................................................138

Interrupts ........................................................138

DMAusage ......................................................139

Index..............................................................141

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

TRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.

Setup Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic. Viewpoint All referencesto front, rear, left, or right on the computer are based

on the computer being in a normal, upright position, as viewed from

the front.

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

Conventions used in this manual vii

Getting additional information

Log on to the Technical Support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are:

■ Hardware driver and program updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQs)

■ Documentation for peripherals or optional components

■ Online Technical Support

viii Preface

System Features

Standard features

■ As many as two Pentium

MHz Front Side Bus (FSB)

■ Four Dual Inline Memory Module (DIMM) sockets, that support up to

2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)

■ RCC Champion LE 3.0 North Bridge (CNB30LE) chipset

■ Integrated Intel 82559 LAN

■ Integrated dual-channel Ultra3/U160 SCSI

■ Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM

■ Seven PCI slots (two 64-bit/33 MHz slots and five 32-bit/33 MHz slots)

■ One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive

■ Integrated Voltage Regulator Modules (VRMs) for both processors

■ Keyboard port (PS/2

two Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA port

), mouse port (PS/2), two serial ports, parallel port,

III (FC-PGA Socket 370) processors with 133

Standard features 1

Front panel

Chassis lock

Power LED

Disk activity LED

System fault LED

PS 1 status LED PS 2 status LED

System reset

button

Power button

Reserved

Hot-plug drive lock

5.25” drive bay

CD drive Diskette drive

Powersupplyalarm speaker reset /system fault LED reset switch

Hot-plug drive activity LED

Hot-plug drive bay

Outriggers

Castors

Chassis lock prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel to the chassis.

Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode.

Disk activity LED glows green whenever a drive is actively reading or writing data.

System fault LED (yellow) indicates ECC (Error Checking and Correcting) memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

2 System Features

Frontpanel door (shown open)

PS 1 status LED glows green when the first power supply module in the redundant power supply is installed and working correctly. It flashes green if the power supply module fails or one of its power levels goes out of bounds. If the power supply module is not installed, this LED is off.

PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly. It flashes green if the power supply module fails or one of its power levels goes out of bounds. If the power supply module is not installed, this LED is off.

System reset button is a recessed button that lets you reset the server if it becomes nonresponsive.

Power button turns the server on and off. In an ACPI-enabled operating system like Windows 2000, you can set the power button to enter sleep mode rather than turning the system off.

Hot-plug drive lock secures the drive in place to prevent unauthorized or accidental removal.

Outriggers provide support for the castors.

Castors let you roll the server around for ease of service.

5.25-inch drive bays (3) have room for additional 5.25-inch devices such as

tape drives or an additional CD drive.

CD drive plays data or audio CDs.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Power supply alarm speaker reset/System fault LED reset switch disables

the power supply alarm speaker, if it’s sounding, or resets the system fault LED, if it’s flashing. Even though the switch resets the speaker, the power supply alarm is not cleared and the appropriate LED continues to flash until the failed power supply module is replaced.

Hot-plug drive activity LED indicates when the hot-plug drive immediately below it is reading or writing data.

Hot-plug drive bay has room for up to six hot-plug drives connected to a hot-plug backplane. Drives have to be set up in appropriate RAID configuration to be hot-pluggable. Removing a drive when it is not properly configured will result in lost data and may corrupt the operating system.

Front panel door covers the front panel controls to prevent unauthorized or accidental access.

Front panel 3

Back panel

Power connector

Power supply

cable clamp

Keyboard port

USB ports

Serial port A

Serial port B

Video port

Power supply module

Module power switch

Power supply module LED

Power supply module

Redundant power supply

Mouse port RJ-45 LAN port

Parallel port

Expansion card slots

Expansion card retention clips

Power supply modules (2) provide redundant power and hot-plug capability to power the server with minimal downtime.

Module power switches (2) provide independent power control for each redundant power supply module.

Power connector connects to the server power cord. The other end of the power cord plugs into an AC outlet or power strip.

4 System Features

Kensington lock slot

Power supply cable clamp secures the power supply cords so that they are not accidentally pulled from the power supply.

Keyboard port connects to a PS/2-compatible keyboard.

USB ports connect to external Plug-and-Play devices, such as printers, that

are automatically configured when they are plugged into the server through one of these ports. USB keyboards and mice are not supported.

Serial ports (2) connect to serial devices.

Video port connects to the monitor interface cable. The video controller is

integrated in the system board.

Power supply module LED glows steady green when the power supply module is operating normally.

Redundant power supply provides two hot-pluggable power supply modules that can independently support the power requirements of the server.

Mouse port connects to a PS/2-compatible mouse.

RJ-45 LAN port connects to a network. The adjacent indicator LEDs show

LAN activity (yellow) and 100 Mbit speed (green).

Parallel port connects to a printer or other parallel device.

Expansion card slots (7) have room for as many as seven PCI expansion

cards.

Expansion card retention clips (7) allow screwless retention of the expansion cards for ease of maintenance and installation.

Kensington lock slot provides a place to install a security cable and lock.

Back panel 5

Interior of system

Power supply Power supply fans

5.25-inch drive bays

N+1 power supply alarm board

3.25-inch drive bays

Hot-plug bays (Hot-plug cage)

Back panel fan

System board

System board tray

Drive cage fan

SCSI backplane

Power supply provides power to the system components. The redundant power supply provides hot-plug capability and fault tolerance.

Power supply fans provide cooling for the redundant power supply modules.

5.25-inch drive bays provide space for as many as four 5.25-inch drives. A

CD drive comes standard with the system and occupies one of the 5.25-inch drive bays.

N+1 power supply alarm board provides an audible alarm if a power supply module fails.

3.25-inch drive bays support as many as two 3.25-inch drives. A diskette drive comes standard with the system and occupies one 3.25-inch drive bay. A hard drive is typically installed in the second drive bay.

Hot-plug bays support as many as six 1-inch high 3.25-inch SCA SCSI hard drives. Drive bays without hard drives contain empty drive carriers to control airflow and EMC emissions.

6 System Features

SCSI backplane provides the control for the hot-plug drives.

Drive cage fan provides cooling for the hot-plug drives and other internal

components.

System board tray supports the system board and makes it easier to remove and install.

System board (See “System board” on page 8.)

Back panel fan provides cooling for system board components and additional

cooling for the power supply.

Interior of system 7

System board

A Rear chassis fan connector B Main ATX power connector C CPU 1 socket D CPU 2 socket E CPU 1 Fan connector

8 System Features

DIMM sockets (3 to 0, right to left)

F G Front chassis fan connector

H I

C SMB header

I Floppy drive connector J Primary IDE connector K Secondary IDE connector L CPU 2 fan connector M Speaker N Front panel connector O Auxiliary HDD activity LED connector P U160 LVD SCSI Channel A connector Q U160 LVD SCSI Channel B connector R Configuration switch S Battery T (not used) U PCI 32-bit/33 MHz slot V PCI 64-bit/33 MHz slots (2) W (not used) X (not used) Y PCI 32-bit/33 MHz slots (4)

Z Video port AA Serial port B AB Parallel port AC Serial port A AD RJ-45 Ethernet and USB ports 1 and 2 AE PS/2 Keyboard and mouse ports

System board 9

SCSI backplane board

Back side

JP5: Delay start jumper

Power connector

SCSI connector

JP6: Termination jumper

JP5: Delay start jumper controls the spin-up sequence of the drives attached to the backplane. If you leave the delay start jumper on (enabled - default), the drives spin up one at a time in order of their SCSI ID. If you remove the delay start jumper, all drives spin up simultaneously, which may cause an excessive drain on the system power supply.

JP6: Termination jumper - The backplane is designed to occupy one end of the bus and is terminated (jumper off - default).

SCSI connector provides the point of connection for the SCSI cable from the hot-plug controller.

Power connector provides the point of connection for the power cable from the power supply.

10 System Features

Front side

Reserved LED (6)

SCA SCSI drive connectors (6)

Reserved LED (6) reserved for future use.

Drive activity LED (6) flashes green when the drive is actively reading or

writing data.

SCA SCSI drive connectors (6) provide points of connection for six SCA SCSI drives.

Drive activity LED (6)

SCSI ID 2

SCSI ID 1

SCSI ID 0

SCSI ID 5

SCSI ID 4

SCSI ID 3

SCSI backplane board 11

Front panel board

The front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the front panel board are shown and described below.

Power LED

Disk activity LED

System fault LED

PS 1 status LED

NMI button

PS 2 status LED

System reset button

Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode.

Disk activity LED glows green whenever a hard drive is actively reading or writing data.

System fault LED (yellow) indicates ECC memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

Chassis intrusion detection switch

Front panel connector Power supply alarm

speakerreset/System fault LED reset switch

Power button

12 System Features

System reset button lets you reset the server if it has become nonresponsive.

Power button turns the server on and off. In an ACPI-enabled operating

system like Windows 2000, you can set the power button to enter sleep mode rather than turning the system off.

Power supply alarm speaker reset/System fault LED reset switch disables the power supply alarm speaker or resets the system fault LED. The alarm is not cleared and the appropriate LED continues to glow until the failed power supply module is replaced.

NMI (Non-Maskable Interrupt) button allows a technician to help debug server errors.

Chassis intrusion detection switch sends a message to the system management hardware, logging an event when the front bezel is removed.

Front panel connector connects the controls on the front panel with the system board.

Front panel board 13

14 System Features

System Setup

Settinguptheserver

Use the instructions on the quick guide poster that came with the server to assemble the server.

You can prepare a safer working environment before assembling the server by following these guidelines:

■ Use a clean, flat, and stable surface for the server. Allow at least 12 inches

at the rear of the server for cabling and air circulation.

■ Obtain an adequately rated uninterruptible power supply (UPS). A UPS

protects against AC line spikes, power interruptions, and other power fluctuations that may damage the server.

■ Protect the server from extreme temperature and humidity. Do not

expose it to direct sunlight, heater ducts, or other heat-generating objects.

■ Keep the server away from equipment that generates magnetic fields,

such as unshielded stereo speakers. Even a telephone placed too close to the server may cause interference.

■ Plug the server into a wall outlet, power strip, or uninterruptible power

supply (UPS). Make sure the power cords are secured in the power supply cable clamp on the back panel.

Important Keep the boxes and packing material. If you need to send

theserver to Gatewayforrepairs,youmust usetheoriginal packaging or your warranty may be voided.

Settinguptheserver 15

Installing the outriggers and castors

The tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vibrations when the chassis is placed on a desktop. However, if you intend to place the chassis on the floor, you may find it easier to maintain the system if you install the castors (included), which let you roll the server out for easier access.

To install the outriggers and castors:

1 Gently turn the chassis upside down, resting it on the top panel. 2 Align the outriggers and castors with the slots on the bottom panel of

the chassis.

3 Place the tabs on the outriggers into the corresponding slots on the

bottom panel and slide the outriggers toward the ends of the chassis.

4 Carefully return the chassis to the upright position.

16 System Setup

Starting the server

Before you start the server for the first time, make sure that:

■ The redundant power supply is autosensing. It automatically determines

the voltage of the incoming power source and compensates accordingly.

■ All cables are firmly connected to the proper ports on the back panel of

the server.

Caution Electricity can flow from connected peripherals into the

system causing a shock. Make sure your server and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the server.

■ Both power supply modules in the redundant power supply are turned

on.

■ The server and monitor are plugged into an AC outlet, power strip, or

UPS (uninterruptable power supply) and that the power strip or UPS is turned on.

To start the system:

1 If you have connected the system components to a power strip or UPS,

make sure all the system components are turned off, then turn on the power strip or UPS.

2 Turn on the monitor. 3 Turn on the server. Make sure that the individual power buttons on the

power supply modules are turned on. The light-emitting diodes (LEDs) on the front panel and on each power supply module are lit when the power is on.

4 Turn on any other components connected to the server, such as speakers,

a printer, or a scanner. If nothing happens when you turn on the system:

■ Make sure that the power cables are securely plugged in and that

the power strip or UPS is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power strip, AC outlet, or UPS, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

Starting the server 17

Understanding the Power-OnSelf-Test

When you turn on your server, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press T

The system displays an error message if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help Technical Support diagnose the cause.

AB during POST.

Setting up the operating system

The first time you start your server, the operating system takes a few minutes to set up. Refer to your operating system documentation for specific questions regarding the operating system.

Important For other operating systems, such as Windows®2000 or

Novell software manual for setup instructions.

Netware,referto the appropriate operating system

To complete the operating system setup for Windows NT:

1 After the server starts, the start-up wizard opens. Continue by clicking

Next.

2 Type the requested information in the appropriate text boxes. When you

have finished typing the information, continue by clicking

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking the wizard tells you to restart your server.

If you need to return to the previous dialog box to change any of your entries, click

Back.

Next to move through the dialog boxes, until

4 Restart the server. The setup is complete.

Next.

18 System Setup

Turning off the server

Every time you turn off the server, shut down the operating system first. You may lose data if you do not follow the proper procedure.

Important For other operating systems, such as Windows 2000 or

Novell Netware, refer to the appropriate operating system software manual for instructions.

To turn off the server in Windows NT:

1 Click Start, then select Shut down the computer?, then Shut Down. 2 Click OK. The operating system shuts down. If you see a message saying

It is now safe to turn off your computer, turn off the server by pressing the

power button.

3 Turn off the monitor and peripherals.

Warning When you turn off the serverbypressing the power button,

some electric current still flows through it. Before opening theservercase or connecting or removing any peripherals, turn off the server,then unplugthepowercord and modem cord (if installed) or you may get an electric shock.

Turning off the server 19

Resetting the server

If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the system.

Important For other operating systems, such as Windows 2000 or

Novell Netware, refer to the appropriate operating system software manual for instructions.

To close unresponsive programs and reset the server in

Windows NT:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Click Task Manager, then select the program that is not responding. 3 Close the program by clicking End Task. 4 If the server does not respond, press the reset button to restart the server.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

20 System Setup

Case Access

The Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases where the pieces fit very tightly, a tool may make the job easier.

The various clips, tabs, thumbscrews, and other devices that allow toolless construction are color-coded in green for easy identification.

Preventing static electricity discharge

Before opening the server case, follow these precautions to prevent damage from static electricity. When opening your server case, always perform the following procedure.

Caution Static electricity can permanently damage electronic

components in your server. Prevent electrostatic damage to your server by following static electricity precautions every time you open your server case.

To prevent static electricity discharge:

1 Turn off the server power. 2 Touch a bare metal surface on the back of the server. 3 Unplug all power cords from AC outlets and disconnect the modem cord

(if installed).

Also follow these static electricity precautions:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags or containers only when you

are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

■ Always hold cards by their edges and their metal mounting brackets.

Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface.

22 Case Access

Opening the case

Important All references to front, back, left, or right on the server are

based on the server being in a normal, upright position, as viewed from the front.

The only components that are accessible from outside of the chassis are the front panel indicator lights. To access any of the removable media drives, the hot-plug drives, or the power and reset switches you must open the bezel door. To work on the internal components of the server, you must open the chassis, which has two removable parts:

■ A bezel that covers the front of the chassis

■ A side cover panel that permits access to the interior of the case

Because the components inside the server are extremely sensitive to static electricity, make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage.

Only qualified personnel should open the system for maintenance. If you are qualified to maintain the system yourself, make sure you are properly grounded before opening the system chassis.

Warning Avoid exposure to dangerous electrical voltages and

movingparts byturning off your serverand unplugging the power cord and modem cord (if installed) before removing the side cover panel.

Opening the case 23

Opening the bezel door

The bezel door covers the removable media drives, the hot-plug drives, and the front panel controls. To access these components, you must open the bezel door.

To open the bezel door:

1 If the bezel door is locked, unlock it. 2 Grip the bezel door handle beside the front panel indicator lights, then

pull the door open.

Chassis lock

24 Case Access

Bezel door

Removing the bezel

The locking bezel provides secure access to the system components. You must unlock and remove the bezel before you can remove the side cover panel and access the interior of the system.

To remove the bezel:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Unlock the bezel, if it is not already unlocked. 4 Press the tabs at the sides of the bezel and pull the top of the bezel away

from the server.

5 Lift the bezel away from the chassis.

Opening the case 25

Removing the side cover panel

The side cover panel cannot be removed unless the front bezel has already been removed. The side panel provides access to all of the internal components of the server.

To remove the side cover panel:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Loosen the three thumbscrews from the left side of the front panel.

5 Slide the side panel to the front, disengaging the retaining tabs on the

top edge of the panel from the top of the chassis.

6 Lift the panel out and away from the chassis.

26 Case Access

Thumbscrew

Closing the case

Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server.

Replacing the side panel

Closing the side panel covers the internal components. You must close the side panel and replace the front bezel before you can operate the server. If you do not, a system intrusion event is logged by the system management hardware. Be careful not to pinch any cables with the panel as you replace it.

To replace the side panel:

1 Hold the side panel 3/4-inches forward of the chassis. Engage the

retaining tabs on the bottom edge of the panel with the slots at the bottom edge of the chassis.

2 Swing the top of the panel toward the chassis, engaging the retaining

tabs on the top edge of the side panel with the slots on the chassis.

3 Slide the panel toward the back of the chassis 3/4-inch, securing it in

place, then tighten the thumbscrews.

Closing the case 27

Replacing the bezel

Once the side panel is in place, you must replace the bezel to operate the server. If the server is run without the bezel installed, a chassis intrusion event is logged by the system management hardware.

To replace the bezel:

1 Holding the bezel at an angle to the front of the chassis, place the hinge

slot on the bottom of the bezel over the flange on the bottom edge of the chassis.

2 Swing the top of the bezel toward the chassis until the retaining tabs snap

into place.

3 Lock the bezel, if necessary.

28 Case Access

Replacing and Adding System Components

The various clips, tabs, thumbscrews, and other devices that allow toolless construction are color-coded in green for easy identification.

Drives

You can install several types of drives and similar devices in the server. All drives are easy to install and require no tools to replace, unless you are installing a 3.5-inch drive in a 5.25-inch drive bay.

Preparing to replace or add a drive

One 3.5-inch diskette drive, one 3.5-inch hot-plug hard drive, and one CD drive are included with the server. You can add drives of the following types:

■ 1-inch high, 3.5-inch hot-plug drives.

■ Half-height 3.5-inch hard drives - The system board has two IDE

connectors that support as many as two drives each. IDE drives include the IDE CD drive.

■ Half-height 5.25-inch devices.

As you prepare to install drives, keep the following in mind:

■ If you remove a drive, place it in an antistatic bag or container.

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

■ If you are installing a drive that uses an add-in controller card, install it

before you install the drive.

■ IDE hard drives can be configured as single, master, or slave. IDE

CD drives can be configured as master or slave. Configure the drives by using the drive-select jumpers located on the drives.

■ If only one drive is attached to a controller cable, configure the drive as

single if it is a hard drive or master if it is a CD-ROM drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

■ You may need to configure the drives you install using the BIOS Setup

utility. Select F1 at start up to open the BIOS Setup utility.

30 Replacing and Adding System Components

Drive cabling information

Your system includes three different types of drive cables and possibly one additional cable, if required for the options ordered. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive.

■ Use the diskette drive connector cable to connect the diskette drive.

■ Use the standard IDE connector cable to connect IDE devices such as

CD drives and standard IDE hard drives.

■ Use the SCSI LVD cable (2 connectors) to connect the hot-plug backplane

to the integrated SCSI controller on the system board or to an add-on SCSI controller card.

■ Use the SCSI LVD cable (5 connectors with built-in terminator) to connect

optional SCSI devices to the integrated SCSI controller on the system board or to an add-on SCSI controller card. (This cable is optional.)

Replacing the diskette drive

The diskette drive is near the bottom of the stack of drive bays.

To replace the diskette drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate the 3.5-inch diskette drive. 6 Remove the power and data cables from the back of the drive, noting

their locations and orientations. (You will reconnect these cables after you install the new drive.)

Drives 31

7 Disengage the rail locking tabs by pressing in on both front rail

extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis.

8 Remove the rails on both sides of the drive and snap them onto the new

drive in the same positions. Make sure the front rail extensions are towards the front of the drive.

Important The rails on the 3.5-inch diskette drive are different from

those on the hard drive and the CD drive. Make sure you install the correct rails on each drive.

9 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings.)

10 Align the rails with the diskette drive bay, then slide the drive into the

bay until the locking tabs snap into place.

11 Connect the power and data cables, making sure the cables are in their

original positions.

12 Replace the bezel. (See “Replacing the bezel” on page 28.) 13 Close the case. (See “Closing the case” on page 27.) 14 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

32 Replacing and Adding System Components

Replacing an optional drive

An optional hard drive can be shipped with the server. This drive is mounted at the bottom of the drive stack accessible from the front of the chassis, behind the bezel.

To replace an optional drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate the 3.5-inch hard drive at the bottom of the drive stack. 6 Remove the power and data cables from the hard drive, noting their

locations and orientations (you will reconnect these cables after you install the new drive).

7 Grip the mounting rails firmly with thumb and index finger and pull

the drive carefully straight out of the drive stack.

Drives 33

8 Remove the mounting rails from the hard drive. 9 Place the old drive in an antistatic bag or container, then place the new

hard drive on a static-free surface with the top up and the connectors facing you.

10 Install the two drive mounting rails on the new hard drive, making sure

the front rail extensions are to the front of the device. The rails are labeled.

11 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings.)

12 Align the rails with the open bay at the bottom of the drive stack, then

slide the drive into the stack until the locking tabs snap into place (make sure that the data and power connectors on the drive face the inside of the server).

13 Connect the power and data cables to the drive. (See the drive

documentation for proper cable orientation.)

14 Replace the bezel. (See “Replacing the bezel” on page 28.) 15 Close the case. (See “Closing the case” on page 27.) 16 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

34 Replacing and Adding System Components

Installing a 3.5-inch drive in a 5.25-inch drive bay

Additional 3.5-inch hard drives can also be installed in the server in the empty

5.25-inch drive bays. A 5.25-inch filler tray, three of which came installed in your server, is required for this type if installation.

To install a 3.5-inch drive in a 5.25-inch drive bay:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate an available 5.25-inch drive bay. 6 Grip the mounting rails firmly with thumb and index finger and pull

the filler tray carefully straight out of the drive bay.

7 Leave the mounting rails on the filler tray.

Drives 35

8 Remove the new hard drive from the static-free container and place it

in the filler tray with the top (label side) up and the connectors facing away from the plastic face plate.

9 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings.)

10 Install the drive in the filler tray with four screws (6-32 x 1/4-inch Phillips

head - not provided).

36 Replacing and Adding System Components

Align the rails with the open drive bay, then slide the drive into the bay

until the locking tabs snap into place (make sure that the data and power connectors on the drive face the inside of the server).

12 Connect the power and data cables to the drive. (See the drive

documentation for proper cable orientation.)

13 Replace the bezel. (See “Replacing the bezel” on page 28.) 14 Close the case. (See “Closing the case” on page 27.) 15 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

Drives 37

Replacing a hot-plug drive

The hot-plug drives are located at the bottom of the front panel. The hot-plug bay supports as many as six 1-inch high 3.5-inch SCA-II SCSI hard drives.

The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane with the drive at the far left side of the hot-plug bay assigned SCSI ID 0. The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the far right side of the hot-plug bay.

Important Gatewaytests and verifies the operation and compatibility

of the drives it sells. Especially in a hot-plug or mission-critical environment, additional or replacement drives must conform to Gateway standards.

SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5

Install the drive in the left-most drive bay first and in increasing order by SCSI ID number thereafter.

38 Replacing and Adding System Components

To replace a failed drive:

Caution Before you remove the failed drive, use the appropriate

software and utilities installed on the system to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

1 Use the Gateway™ server management utilities to determine which drive

needs to be replaced.

2 If the drive carrier is locked, use the hex key to unlock the carrier. Locked

drive carriers show a red flag in the slot on the carrier handle.

3 Remove the drive from the drive bay by pressing down on the carrier

handle and rotating the handle out and down from the front of the server.

Drives 39

4 Continue pulling outward until the drive is entirely out of the system.

5 Remove the four screws that secure the drive to the carrier, then remove

the drive.

6 Install the new drive in the carrier using the four screws you removed

in Step 5.

40 Replacing and Adding System Components

Align the drive rails with the slots at the top and bottom of the drive bay.

7 8 Leaving the handle in the down position, push the drive all of the way

into the drive bay until the handle starts to close because of contact with the front of the chassis.

9 Make sure the hooks on the bottom of the handle engage the edge of

the drive bay, then firmly close the handle.

10 Lock the drive carrier with the hex key.

Drives 41

Adding a hot-plug drive

The hot-plug drives are located at the bottom of the front panel. The hot-plug bay supports up to six 1-inch high 3.5-inch SCA LVD SCSI hard drives.

SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5

Purchase additional SCSI drives through your Gateway sales representative. Specify the system into which you will install the drive to ensure that the correct drive and carrier are delivered.

Important Gatewaytests and verifies the operation and compatibility

of the drives it sells. Especially in a hot-plug or mission-critical environment, additional or replacement drives must conform to Gateway standards.

42 Replacing and Adding System Components

Removing an empty drive carrier

If the system ships with less than six drives installed, the empty drive bays contain drive carriers.

If you need to replace an empty drive carrier in the system, make sure it slides straight into place until the plastic handle begins to move upward, then close the handle.

To remove an empty drive carrier:

1 If the drive carrier is locked, use the hex key to unlock the carrier. Locked

drive carriers show a red flag in the slot on the carrier handle.

2 Remove the drive carrier from the drive bay by pressing down on the

carrier handle and rotating the handle out and down from the front of the server.

Drives 43

3 Continue pulling outward until the drive carrier is entirely out of the

system.

44 Replacing and Adding System Components

Installing a SCSI drive in the server

You do not need to configure individual drives before you install them in the server.

To install a SCSI drive in the server:

1 Remove the empty drive carrier as described in “Removing an empty

drive carrier” on page 43.

2 Remove the four screws that secure the support bracket and front

assembly to the rails.

Drives 45

3 Install the drive into the carrier using the four screws you removed in

Step 2.

4 Align the drive rails with the slots at the top and bottom of the drive bay. 5 Leaving the handle down, push the drive all of the way into the drive

bay until the handle begins to close because of contact with the front edge of the chassis.

46 Replacing and Adding System Components

Make sure the hooks on the bottom of the handle engage the edge of

the drive bay, then firmly close the handle.

7 Secure the drive by locking the drive carrier with the hex key.

Replacing the CD drive

The CD drive is located in one of the 5.25-inch drive bays at the top of the drive stack in the front of the chassis.

To replace the CD drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate the 5.25-inch CD drive. 6 Remove the power and data cables from the back of the drive, noting

their locations and orientations. (You will reconnect these cables after you install the new drive.)

7 Disengage the rail locking tabs by pressing in on both front rail

extensions, then move the drive slightly out of the bay by pushing on the back of the drive.

Drives 47

8 Pull the drive out of the chassis, then remove the rails on both sides of

the drive.

9 Snap the rails onto the new drive in the same positions. The rails are

labeled. Make sure the front rail extensions are to the front of the drive.

Important The rails on the CD drive are different from those on the

3.5-inch drives. Make sure you install the correct rails on the CD drive.

10 Align the rails with the open bay, then slide the drive into the bay until

the locking tabs snap into place.

11 Connect the power and data cables, making sure the cables are in their

original positions. (See your drive documentation for proper cable orientation.)

12 Replace the bezel. (See “Replacing the bezel” on page 28.) 13 Close the case. (See “Closing the case” on page 27.) 14 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

48 Replacing and Adding System Components

Adding additional 5.25-inch devices

You can use the three additional, externally accessible, 5.25-inch drive bays to install additional 5.25-inch devices such as a CD writer or a tape backup drive. Use the rails from the existing filler trays to install new drives. You may need to purchase an additional cable of sufficient length to connect the existing devices and the new device to the connector on the system board.

To install an additional 5.25-inch device:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Remove the filler tray from the front of the drive bay by pressing in on

both front rail extensions, then move the tray slightly out of the bay by pushing on the back of the tray.

6 Pull the drive out of the chassis.

Caution The server was designed to adhere to electromagnetic

interference requirements and the tray is an integral part of the system. Installing an approved device should continue to maintain those standards. If you remove the device, you must reinstall the tray.

7 Snap the rails onto the drive, making sure the front rail extensions are

towards the front of the device. The rails are labeled.

Drives 49

8 Align the rails with the bay, and slide the drive into the chassis until the

locking tabs snap into place.

9 Connect the power and data cables, making sure the cables are in their

original positions. (See the drive documentation for proper cable orientations.)

10 Replace the bezel. (See “Replacing the bezel” on page 28.) 11 Close the case. (See “Closing the case” on page 27.) 12 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

13 Run the configuration software, if necessary.

50 Replacing and Adding System Components

Replacingoraddingmemory

The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards:

■ 64 MB, 128 MB, 256 MB, and 512 MB ECC DIMMs.

■ PC133-compliant, registered, parity, ECC SDRAM.

Memory is installed in four banks (slots) on the system board. When you are selecting and installing DIMMs, keep the following in mind:

■ Registered DIMMs should not be combined with unbuffered DIMMs.

■ Memory must be installed in reverse order, from right to left (from

bank 3, through bank 0).

■ No jumper settings are required for the memory size or type because the

BIOS automatically detects this information.

■ 2 GB maximum system memory.

To replace DIMMs:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

Replacing or adding memory 51

5 Pull open the socket latches on each side of the DIMM socket, then lift

the DIMM out of the socket. Store the DIMM in an anti-static container.

6 Insert the new DIMM into the socket and align the two notches in the

DIMM with the two notches in the DIMM socket.

7 Gently press the DIMM into the socket until it is firmly seated. Inserting

the DIMM automatically locks the socket latches on each end of the DIMM.

8 Replace the bezel. (See “Replacing the bezel” on page 28.) 9 Close the case. (See “Closing the case” on page 27.)

10 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

52 Replacing and Adding System Components

To add DIMMs:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Pull open the socket latches on each side of the DIMM socket.

6 Insert the new DIMM into the socket and align the two notches in the

DIMM with the two notches in the DIMM socket.

7 Gently press the DIMM into the socket until it is firmly seated. Inserting

the DIMM automatically locks the socket latches on each end of the DIMM.

8 Replace the bezel. (See “Replacing the bezel” on page 28.)

Replacing or adding memory 53

9 Close the case. (See “Closing the case” on page 27.)

10 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

54 Replacing and Adding System Components

Replacingoraddingaprocessor

The system is compatible with the Pentium®III (FC-PGA Socket 370) 667 MHz and faster processors with 133 MHz front-side bus (FSB). As many as two processors may be installed in the system (they must have the same processor and FSB speed). Processor and FSB speed are automatically detected by the system, therefore there are no system board jumpers to set.

When adding or replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a heatsink, and a disposable, antistatic wriststrap. If you are installing a faster processor, your system may require a BIOS update to be compatible with the new processor. Voltage Regulator Modules (VRMs) for both processors are built into the system board.

Caution A heatsink must be installed on each processor.Installing

a processor without a heatsink could result in damage to, or failure of, the processor.

To replace the processor you must perform the following tasks:

■ Remove the heatsink

■ Remove the processor

■ Install the new processor

■ Replace the heatsink

To remove the heatsink:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect the fan cable from the fan connector on the system board.

(See “System board” on page 8 for the location of the fan connector.)

Replacing or adding a processor 55

6 Unhook the metal clip from the tab on the processor socket by pressing

down on the clip and then pulling out on the clip.

Metal clip

Tabs

7 Unhook the other end of the metal clip. 8 Lift the heatsink straight up and off the processor.

56 Replacing and Adding System Components

To remove the processor:

1 Open the locking lever on the processor socket by moving the lever

slightly out to the side and then lifting it up 90 degrees.

Locking

lever

2 Lift the old processor straight up and out of the socket.

To install the new processor:

1 Hold the new processor over the empty processor socket and verify that

pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner.

2 Gently place the new processor into the socket.

Processor

Pin 1

3 Secure the processor by lowering the locking lever until the lever latches

into place. The processor will slip into place without pressure when aligned correctly.

Replacing or adding a processor 57

To replace the heatsink:

1 Hook the metal clip on the heatsink to the plastic tabs on the processor

socket. Make sure the heatsink is level with the processor and the metal clips are securely attached.

Caution It is very important that the heatsink makes direct contact

with the processor orelse it willnot cool correctly,resulting in processor failure.

2 Connect the heatsink fan cable to the fan connector on the system board. 3 Replace the bezel. (See “Replacing the bezel” on page 28.) 4 Close the case. (See “Closing the case” on page 27 for instructions.) 5 Reconnect the cords you removed, then turn on the server.

58 Replacing and Adding System Components

To add an additional processor:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Open the locking lever on the processor socket by moving the lever

slightly out to the side and then lifting it up 90 degrees.

6 Hold the new processor over the empty processor socket and verify that

pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner.

7 Gently place the new processor into the socket. 8 Secure the processor by lowering the locking lever until the lever latches

into place. The processor will slip into place without pressure when aligned correctly.

9 Install the heatsink as described in “To Replace the Heatsink” on page 58.

10 Connect the power supply cable of the processor fan to the second CPU

fan connector on the system board (See “System board” on page 8 for location).

11 Replace the bezel. (See “Replacing the bezel” on page 28.) 12 Close the case by following the instructions on page 27. 13 Reconnect the cords you removed, then turn on the server.

Replacing or adding a processor 59

Replacing the battery

The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information.

If your battery is failing you may notice the server clock slowing down and giving you the incorrect time.

Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by manufacturer.

Dispose of used batteries according to manufacturer’s instructions.

Warnung Explosionsgefahr bel falsch eingebautter batterie.

Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs.

Entsorgen gebrauchter batterien entsprechned herstellerangaben.

Attention Il y a danger d’explosion s’il y a replacement incorrect de

la batterie. Remplacer uniquement avec une batterie du même type

ou d’un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux

instructions du fabricant.

To replace the battery:

1 Restart the server and start the BIOS Setup utility by selecting F1 when

you are prompted to do so.

2 Write down the CMOS values from each tab in the BIOS Setup utility so

you can reenter them after you replace the battery. For more information about the BIOS Setup utility. (See “About the BIOS Setup utility” on page 85.)

60 Replacing and Adding System Components

Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

4 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

5 Remove the bezel. (See “Removing the bezel” on page 25.) 6 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

7 Locate the battery on the system board (see “System board” on page 8).

The battery is circular and has the positive pole mark (+) on the top.

8 Using a small, flat-bladed screwdriver, carefully remove the battery from

its socket on the system board.

9 Press the new battery in the socket with the positive pole up. Make sure

you have pressed the battery down far enough for it to contact the base of the socket (it should snap into place).

10 Replace the bezel. (See “Replacing the bezel” on page 28.) 11 Close the case. (See “Closing the case” on page 27.) 12 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

13 If the CMOS data is not correct, change the information in the BIOS Setup

utility using the data you recorded in Step 2.

Replacing the battery 61

Troubleshootingthe battery installation

If you have problems after installing the new battery, try each of the items listed below:

■ Turn off the server and make sure that all exterior cables are attached

and secured to the correct connectors.

■ Make sure that all power switches are on. If the server is plugged into a

power strip, surge protector, or UPS, make sure it is turned on also.

■ Enter the BIOS Setup utility and compare the settings on the screen with

your notes or the system hardware manuals. Correct any discrepancies.

■ Turn off the server, remove the cover, and make sure that all cables inside

the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins. Disconnect and reconnect the cables. Close the case (see “Closing the case” on page 27), reconnect the modem and power cords, then turn on the server.

■ Turn off the server, remove the cover and, if you have the proper test

equipment, make sure that the new battery has power. (Although unlikely, your new battery may be defective.) Close the case (see “Closing the case” on page 27), reconnect the power and modem cords, then turn on the server.

62 Replacing and Adding System Components

Expansion cards

The server has seven PCI expansion slots on the system board, that may be used for a variety of expansion cards. Two of these slots support 64-bit PCI cards and five support 32-bit PCI cards. (See “System board” on page 8.)

Replacing an expansion card

To replace an expansion card:

1 Set any jumpers and switches on the replacement card. (See the card

instructions.)

2 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

3 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

4 Remove the bezel. (See “Removing the bezel” on page 25.) 5 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

6 Disconnect any cables attached to the card.

Expansion cards 63

7 Remove the existing card by pressing gently on the expansion card

retention clip, sliding the retention clip back through the back panel and pressing upwards on the card guide release tab (for full-length expansion cards).

Important The card guide release tab is held in place during shipping

by a cotter pin. Remove the cotter pin before moving the release tab. You can replace the cotter pin or leave it out.

Expansion card

retention clip

Card guide release tab

8 Pull the card out of the slot. 9 Insert the bottom edge of the expansion card (the keyed edge with the

contacts) into the slot on the system board and push in firmly to seat the card.

10 Once the card is securely placed, slide the card guide release tab down

again (for full-length expansion cards) and press the expansion card retention clip through the back panel until it clicks into place to secure the card.

64 Replacing and Adding System Components

Connect any cables to the card (see card documentation for proper cable

orientation).

12 Replace the bezel. (See “Replacing the bezel” on page 28.) 13 Close the case. (See “Closing the case” on page 27.) 14 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

You may need to reconfigure the server after replacing an expansion card. You may also need to install upgrade software that came with the card. Check the card documentation for additional information.

Adding an expansion card

To add an expansion card:

1 Set any jumpers and switches on the card according to the card

instructions, if necessary.

2 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

3 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

4 Remove the bezel. (See “Removing the bezel” on page 25.) 5 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

6 Locate an available slot and remove the slot cover by pressing the

expansion card retention clip back through the back panel.

7 Pull out the slot cover.

Expansion cards 65

8 Press the card guide release tab upward to release the cards and allow the

new card to be inserted into the card guide (for full-length expansion cards).

Important The card guide release tab is held in place during shipping

by a cotter pin. Remove the cotter pin before moving the release tab. You can replace the cotter pin or leave it out.

9 Insert the bottom edge of the expansion card (the keyed edge with the

contacts) into the slot on the system board and push in firmly to seat the card.

Expansion card retention clip

Card guide

release tab

10 Once the card is securely placed, slide the card guide release tab down

again (for full-length expansion cards) and press the expansion card retention clip through the back panel until it clicks into place to secure the card.

11 Connect any cables to the card (see card documentation for proper cable

orientation).

66 Replacing and Adding System Components

Replace the bezel. (See “Replacing the bezel” on page 28.)

12 13 Close the case. (See “Closing the case” on page 27.) 14 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

You may need to reconfigure the server after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.

Expansion cards 67

Power supplies

The Gateway 7400 Server uses a redundant power supply offering fault tolerance and hot-swap capability. This section describes replacing the power supply and also describes the procedure for hot-swapping a power supply module.

Replacing a redundant power supply module

If one of the two power supply modules fails, the other module can support the system while the failed module is replaced. An audible alarm indicates a failed module, and the corresponding power supply status LED will begin to flash. See “Front panel” on page 2 for the location and complete information on the function of the power supply status LEDs. You do not have to turn off the system to replace the failed module.

To replace a failed power supply module:

1 Determine which power supply module has failed. The module power

LED (on the back of the power supply modules) turns off when the module fails.

2 Loosen the thumbscrew that secures the power supply module to the back

panel.

68 Replacing and Adding System Components

Press the locking tab toward the center of the module while carefully

pulling the failed module out of the power supply.

Locking tab

Thumbscrew

4 Carefully insert the new power supply module into the vacant slot,

pressing firmly to seat the connector at the back.

5 Tighten the thumbscrew to secure the new module in position.

Power supplies 69

Replacing the power supply

The redundant power supply offers fault tolerance and hot-swap capabilities. However, if the power distribution board at the base of the power supply or some other part of the power supply fails, the entire power supply and its housing must be replaced. This type of failure is indicated by both power supply status LEDs flashing and an audible alarm, or the system will fail to power up.

To replace the power supply:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect the power supply connectors from all internal devices,

including the 3.5-inch diskette drive, the CD drive, and all hard drives. Make a note of where everything is connected.

6 Disconnect the main power supply connector from the system board by

pressing on the tab to release the connector, then gently pulling the connector from the board.

70 Replacing and Adding System Components

While supporting the power supply by the handle with one hand, remove

the screws securing the power supply to the back panel.

Handle

8 Carefully lift the power supply out of the chassis using the handle

attached to the power supply. Move the power supply forward to clear the support bracket, then tilt the left side of the power supply down to clear the side cover mounting rail as you pull it out.

9 Make sure that the new power supply matches the one you removed. The

mounting holes should line up correctly, and the specifications and power output connectors should be the same.

Power supplies 71

10 Place the new power supply in the proper position in the chassis and line

up the mounting holes with the holes in the chassis.

Handle

11 Replace the screws securing the power supply to the back panel. 12 Reconnect the power connectors to the system board and to all internal

devices.

13 Replace the bezel. (See “Replacing the bezel” on page 28.) 14 Close the case. (See “Closing the case” on page 27.) 15 Reconnect the power cord, the modem cord, and all external peripherals,

then turn on the system.

72 Replacing and Adding System Components

Replacing the back panel and drive cage fans

The back panel fan is located below the power supply on the back panel. The drive cage fan is located behind the hot-plug drive cage, between the cage and the system board. (See the illustration on page 6 for more information.)

To remove the back panel or hot-plug cage fan:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Depress the two locking tabs on the fan bracket, then disengage the two

retaining tabs from either the back panel or the hot-plug drive cage.

Replacing the back panel and drive cage fans 73

6 Carefully remove the fan from the chassis. 7 Disconnect the fan power cable from the connector on the system board.

Note where the connector was attached.

8 Place the new fan bracket unit into the chassis by engaging the two

retaining tabs with the tabs on the back panel or the hot-plug cage and the release tabs with the appropriate slots.

9 Connect the fan power cable to the appropriate connector on the system

board.

10 Replace the bezel. (See “Replacing the bezel” on page 28.) 11 Close the case. (See “Closing the case” on page 27.) 12 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

74 Replacing and Adding System Components

Replacing the control panel board

The control panel board is mounted on the front of the chassis, behind the bezel.

To replace the control panel board:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect the front panel connector from the control panel board. 6 Remove the screw that secures the board to the front of the chassis. 7 Lift the control panel board off of the hooks on the front panel, then

remove it.

Replacing the control panel board 75

8 Install the new control panel board by placing the mounting slots of the

control panel board on the tabs on the front of the chassis, then slide the board down until it locks into place. Make sure the front panel cable is out of the way as you install the board.

9 Replace the screw you removed in Step 4.

10 Plug the control panel cable into the connector on the control panel

board.

11 Replace the bezel. (See “Replacing the bezel” on page 28.) 12 Close the case. (See “Closing the case” on page 27.) 13 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

76 Replacing and Adding System Components

Replacing the SCSI backplane

The six drive SCSI backplane is at the back of the drive cage. The backplane supports as many as six hot-pluggable LVD SCSI drives. The backplane provides activity LEDs for each drive.

To replace the SCSI backplane:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect all cables to the hot-plug backplane, noting the connector

locations so you can reconnect them after replacing the backplane.

6 Remove all hot-plug drives, being careful to note which drive was in

which slot.

Replacing the SCSI backplane 77

7 Loosen the two captive thumbscrews that secure the backplane in the

hot-plug cage bracket.

8 Pull the backplane out to the side of the chassis, then toward the back

of the system to remove it from the retention hooks.

9 Lift the backplane out of the chassis.

10 Set any jumpers on the new backplane that are required for your hot-plug

configuration. (See “SCSI backplane board” on page 10 for instructions.)

78 Replacing and Adding System Components

Place the backplane onto the hot-plug cage bracket, making sure the

hooks on the bracket fit into the slots on the backplane.

12 When the backplane is securely in place, tighten the two captive

thumbscrews.

13 Reconnect all cables on the backplane to the correct connectors. 14 Replace all hot-plug drives. Be careful to replace them in the same slots

that they were in before you removed them.

15 Replace the bezel. (See “Replacing the bezel” on page 28.) 16 Close the case. (See “Closing the case” on page 27.) 17 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

Replacing the SCSI backplane 79

Replacing the system board

The system board integrates the other elements of the system, such as the processor, memory, storage, networking, and communications, and lets them operate in a coordinated and useful way.

Important All references to front, rear, left, or right on the server are

based on the server being in a normal, upright position, as viewed from the front.

To replace the system board:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.) 4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Place the chassis gently on its right side. 6 Remove all expansion cards from the system. (See “Replacing an

expansion card” on page 63.)

7 Remove the back panel fan (see “Replacing the back panel and drive cage

fans” on page 73.)

8 Disconnect all cables from the system board, including the power cables

from the power supply, noting their locations and orientations (you will reconnect these cables after you install the new system board).

80 Replacing and Adding System Components

Remove the thumbscrew from the system board retaining bracket (if your

system is so equipped), and lift the bracket from the board support tray.

Replacing the system board 81

10 Loosen the retaining thumbscrew securing the board support tray to the

right side of the chassis.

Retaining

thumbscrew

11 Slide the board support tray toward the front of the chassis slightly to

disengage it from the stand-off retention hooks.

12 Using the handle at the bottom of the board support tray, pull the back

edge of the system board (the edge against the back panel) out of the chassis.

82 Replacing and Adding System Components

Remove the ten screws securing the system board to the support tray and

remove the board, then place it in an anti-static bag or container.

14 Install the replacement system board on the tray using the screws you

previously removed.

15 Holding the board support tray by the handles, place it in the chassis,

right edge first. Arrange the cables carefully to prevent tangling as you install the board and tray assembly.

16 Holding the board support tray in place, tighten the retaining

thumbscrew on the right edge of the board support tray.

17 Replace the system board retaining bracket (if your system is so equipped)

and reinstall the retaining bracket thumbscrew.

18 Replace the back panel fan (see “Replacing the back panel and drive cage

fans” on page 73.)

19 Replace any expansion cards that you removed in Step 4 (see “Replacing

an expansion card” on page 63.)

20 Reconnect all cables on the system board to the correct connectors. 21 Return the chassis to an upright position. 22 Replace the bezel. (See “Replacing the bezel” on page 28.) 23 Close the case. (See “Closing the case” on page 27.) 24 Reconnect the power cord, the modem cord, and all other peripherals,

then turn on the system.

Replacing the system board 83

84 Replacing and Adding System Components

Using the BIOS Setup Utility

About the BIOS Setup utility

The server’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.

Open the BIOS Setup utility by restarting the server, then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.

BIOS Setup Utility

Main Advanced Power Boot Security Exit

AMI BIOS Version : BIOS Build Date :

BIOS ID :

Processor Type :

Processor Speed :

System Memory :

System Time : System Date :

XX.XX.XX XX/XX/XX XXXXXXXX

Pentium III(tm) 800MHz

128 MB

[XX:XX:XX] [Thu XX/XX/XXXX]

←→ Select Screen ↑↓ Select Item

-+ Change Field Tab Select Field

F1 General Help F10 Save & Exit ESC Exit

About the BIOS Setup utility 85

As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box.

The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

■ F1 opens the Help screen, providing general help for using the BIOS Setup

utility.

■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.

■ The ← (left arrow) and → (right arrow) keys move you between the

menus.

■ ENTER either moves you to a submenu screen when a selected item is

preceded by > or activates a selected field.

■ ESC closes the screen you are in and returns you to the previous screen

or opens a dialog box allowing you to exit from the BIOS Setup utility.

■ F10 opens a screen that lets you save all settings, then exit the BIOS Setup

utility.

The main screen has the following menu selections at the top of the screen:

■ Main gives you access to basic information and settings related to your

system hardware and configuration.

■ Advanced gives you access to information and settings for system

resources, hardware, and system configuration.

■ Power gives you access to information and settings for power

management features.

■ Boot gives you access to information and settings for boot features and

boot sequences.

■ Security gives you access to settings related to system access passwords

and security settings (See “System security” on page 98).

■ Exit gives you access to options for exiting the BIOS Setup utility.

Refer to the Help box on the right side of the BIOS Setup screens for information about menu items.

86 Using the BIOS Setup Utility

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Technical Support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette.

To update the BIOS you need to perform the following tasks in sequence:

■ Create a bootable diskette

■ Note the current BIOS settings

■ Create the BIOS update diskette

■ Update the BIOS

■ Restore the BIOS settings

Follow the detailed instructions for updating the BIOS that are included in the self-extracting file that you can download from the Technical Support area of Gateway’s Web site.

Important To add BIOS support for faster processors, you may need

to update the BIOS. If you do not receive the messages “AP microcode OK” and “BSP microcode OK” during the boot sequence, you will need to update the BIOS.

Updating the BIOS 87

Setting the configuration switches

The system board has a configuration switch block related to the BIOS. You can use specific switches to reset the CMOS settings to the BIOS defaults, or to erase a misplaced or forgotten password. For the location of the configuration switch block, see “System board” on page 8.

Caution Moving any of these switches while the power is on can

damage your server. Alwaysturn off the server and unplug the power cord from the server before changing switch settings.

The Clear Passwordswitch

The Clear Password switch on the system board (SW3) lets you clear the existing system passwords in case they are misplaced or forgotten, or if the system administrator is unavailable. For normal operation, SW3 should be set to the OFF position. To clear the passwords, SW3 should be set to the ON position.

Once the switch is set to the ON position, passwords will be disabled, allowing you to go directly to the operating system or to enter the BIOS Setup without entering a password. To set up a new password, enter the BIOS Setup and enter the password as you normally would, then turn off the system. Prior to turning on the system again, open the system, return SW3 back to the OFF position, then close the system. Make sure you turn off the server and unplug the power cord before moving the switch.

88 Using the BIOS Setup Utility

The Clear CMOS switch

The Clear CMOS switch on the system board (SW4) lets you clear all BIOS Setup settings. For normal operation, SW4 should be in the OFF position. To clear the CMOS settings, SW4 should be turned to the ON position. Make sure you turn off the server and unplug the power cord before moving the switch.

Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the POST routine. When this occurs, the following error message will appear:

CMOS checksum bad

Press F1 to run Setup Press F2 to load default values and continue

After selecting the appropriate option, enter any required information and continue. When you turn off the system again, open the system, set the switch back to the OFF position, then close the system.

Setting the configuration switches 89

90 Using the BIOS Setup Utility

Managing Your System

Protecting against power source problems

Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage.

Protect your server and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your server.

When purchasing a surge suppressor:

■ Make sure the surge suppressor meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the suppressor allows to pass

through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system.

Protecting against power source problems 91

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your system.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your system from the small fluctuations in voltage from an electrical supply. Most systems can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your system is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use a standby uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS.

92 Managing Your System

Gateway 7400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notices

Contents

Preface

Conventions used in this manual

Getting additional information

System Features

Standard features

Front panel

Back panel

Interior of system

System board

SCSI backplane board

Back side

Front side

Front panel board

System Setup

Settinguptheserver

Installing the outriggers and castors

Starting the server

Understanding the Power-OnSelf-Test

Setting up the operating system

Turning off the server

Resetting the server

Case Access

Preventing static electricity discharge

Opening the case

Opening the bezel door

Removing the bezel

Removing the side cover panel

Closing the case

Replacing the side panel

Replacing the bezel

Replacing and Adding System Components

Drives

Preparing to replace or add a drive

Drive cabling information

Replacing the diskette drive

Replacing an optional drive

Installing a 3.5-inch drive in a 5.25-inch drive bay

Replacing a hot-plug drive

Adding a hot-plug drive

Replacing the CD drive

Adding additional 5.25-inch devices

Replacingoraddingmemory

Replacingoraddingaprocessor

Replacing the battery

Expansion cards

Replacing an expansion card

Adding an expansion card

Power supplies

Replacing a redundant power supply module

Replacing the power supply

Replacing the back panel and drive cage fans

Replacing the control panel board

Replacing the SCSI backplane

Replacing the system board

Using the BIOS Setup Utility

About the BIOS Setup utility

BIOS Setup Utility

Main Advanced Power Boot Security Exit

Updating the BIOS

Setting the configuration switches

The Clear Passwordswitch

The Clear CMOS switch

Managing Your System

Protecting against power source problems

Surge suppressors

Line conditioners

Uninterruptible power supplies