Gateway 6400 User Manual

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6400 Server

System Manual

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Starting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Turning off your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Resetting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Removing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Replacing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Replacing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Replacing and Adding System Components . . . . . . . . . . . . . . . . . . . 23

Replacing or adding drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.5-inch diskette or CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Troubleshooting the battery installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

i

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Replacing the system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Replacing the control/LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Setting the configuration switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 The Clear Password switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 The Clear CMOS switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

6 Managing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Maintaining and managing your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Hard drive maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 System administration and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 ManageX Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Gateway™ server management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 System security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

7 Cleaning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

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Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

A Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

B Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 DMA usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

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Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention

Description

 

 

ENTER

Keyboard key names are printed in small capitals.

 

 

CTRL+ALT+DEL

A plus sign means to press the keys at the same time.

 

 

Setup

Commands to be entered, options to select, and messages that

 

appear on your monitor are printed in bold.

 

 

User’s Guide

Names of publications are printed in italic.

 

 

Viewpoint

All references to front, rear, left, or right on the computer are based

 

on the computer being in a normal, upright position, as viewed from

 

the front.

 

 

Conventions used in this manual

v

Important A note labeled important informs you of special circumstances.

Caution A caution warns you of possible damage to equipment or loss of data.

Warning A warning indicates the possibility of personal injury.

vi

Getting additional information

Log on to the technical support area of www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are:

Hardware driver and program updates

Technical tips

Service agreement information

Technical documents and component information

Frequently asked questions (FAQs)

Documentation for peripherals or optional components

Online technical support

Getting additional information

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System

1

Features

Standard features

As many as two Pentium® III (FC-PGA Socket 370) processors with 133 MHz Front Side Bus (FSB)

Four Dual Inline Memory Module (DIMM) sockets that support up to 2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)

ServerWorks LE 3.0 chipset

Integrated Intel 82559 LAN controller

Integrated dual channel Ultra160/Ultra3 SCSI

Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM

Seven PCI slots (Two 64-bit/33 MHz slots and five 32-bit/33 MHz slots)

Integrated Voltage Regulator Modules (VRMs) for both processors

ATX form factor system board and mid-tower chassis

One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive

Keyboard port (PS/2®), mouse port (PS/2), 2 serial ports, parallel port, two Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA port

Standard features

1

Front panel

CD drive

 

CD eject

CD activity LED

button

 

Door (open)

 

Diskette drive

Front panel LEDs

Diskette

Power button

eject button

Reset button

 

System fault LED

 

reset switch

 

Door lock

CD activity LED, when lit, indicates the drive is active.

CD drive plays data or audio CDs.

CD eject button ejects a CD from the CD drive.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Diskette eject button ejects diskettes from the diskette drive.

Door protects the external controls of the computer and the externally accessible drives.

Door Lock controls access to the external controls and externally accessible drives.

2 System Features

Front panel LEDs indicate the following when lit:

Power On LED (steady green indicates power is on and blinking green indicates system is in sleep mode).

HDD Activity LED (green) indicates when hard drive is active.

NIC Activity LED (green) indicates LAN activity.

System Fault LED (yellow) indicates ECC (Error Checking and Correcting) memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

System Fault LED reset switch is used to clear system fault LED.

Power button turns the computer on and off. It also enables sleep-mode in some operating systems.

Reset button restarts the system when it becomes non-responsive.

Front panel

3

Rear panel

Power connector

Voltage selector

Mouse port

Keyboard port USB ports RJ-45 LAN port

Serial port A Parallel port Serial port B

Video port

Thumbscrew

Chassis lock

Thumbscrew

Kensington lock slot

Chassis lock locks the side cover to secure the interior of the system.

Kensington lock slot lets you use a cable lock to secure the system.

Keyboard port connects a PS/2-compatible keyboard.

Mouse port connects a PS/2-compatible mouse.

Parallel (printer) port connects a printer or other parallel device.

Power connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip.

RJ-45 LAN port connects to an ethernet network.

Serial ports connect to serial devices.

4 System Features

Thumbscrews must be loosened to remove the cover from the system.

USB ports connect external Plug-and-Play devices that are automatically configured when they are plugged into the computer through one of these ports. USB keyboards and mice are not supported, use only PS/2 versions.

Video port connects the monitor interface cable.

Voltage selector sets the voltage for your area, either 115 V or 230 V.

Rear panel

5

System board

 

 

A

C

E

F

B

D

 

 

AE

 

 

 

AD

 

 

G

AC

 

 

 

 

 

 

 

 

H

AB

 

 

I

 

 

 

J

AA

 

 

K

 

 

 

Z

 

 

L

Y

 

 

 

X

 

 

M

 

 

 

W

 

 

N

 

 

 

O

 

 

 

P

V

 

 

 

U

 

 

 

 

S

 

Q

 

T

R

 

ARear Chassis Fan connector

BMain ATX power connector

CCPU 1 socket

DCPU 2 socket

ECPU 1 fan connector

6 System Features

FDIMM sockets (0 to 3, left to right)

GFront chassis fan connector

HI2C SMB header

IFloppy drive connector

JPrimary IDE connector

KSecondary IDE connector

LCPU 2 fan connector

MSpeaker

NFront panel connector

OAuxiliary HDD activity LED connector

PUltra160 LVD SCSI Channel A connector

QUltra160 LVD SCSI Channel B connector

RConfiguration switch

SBattery

T(not used)

UPCI 32-bit/33 MHz slot

VPCI 64-bit/33 MHz slots (2)

W(not used)

X(not used)

YPCI 32-bit/33 MHz slots (4)

ZVideo port

AA Serial port B

AB Parallel port

AC Serial port A

AD RJ-45 Ethernet port and USB ports 1 and 2

AE Keyboard port and PS/2 Mouse port

System board

7

8 System Features

System Setup

2

Setting up your system

Use the instructions on the Quick Guide poster that came with your system to assemble your system.

You can prepare a safer working environment before assembling your system by following these guidelines:

Use a clean, flat, and stable surface for your system. Allow at least 12 inches at the rear of the computer for cabling and air circulation.

Obtain a grounded (three-prong) AC surge-protected power strip. A surge-protected power strip helps protect against AC power fluctuations.

Protect your system from extreme temperature and humidity. Do not expose your system to direct sunlight, heater ducts, or other heat-generating objects.

Keep your computer away from equipment that generates magnetic fields, such as unshielded stereo speakers. Even a telephone placed too close to the computer may cause interference.

Plug the computer into a wall outlet or power strip that is easily accessible.

Important Keep the computer boxes and packing material in case you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided.

Setting up your system

9

Starting your system

Before you start your system for the first time:

Make sure that the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 4 for the voltage selector switch location).

Make sure all cables are firmly connected to the proper ports on the rear panel of the computer.

Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the computer, or you might damage the computer or the peripherals.

Make sure the computer and monitor are plugged into an AC outlet or power strip and that the power strip is turned on.

To start the system:

1If you have connected the system components to a power strip, make sure all the system components are turned off, then turn on the power strip.

2Turn on the monitor.

10 System Setup

3Turn on the computer. The top light-emitting diode (LED) at the right side of the bezel is lit when the power is on.

Power LED

Power button

4Turn on any other components connected to the computer, such as speakers, a printer, or a scanner.

If nothing happens when you turn on the system:

Make sure that the power cables are securely plugged in and that your power strip (if you are using one) is plugged in and turned on.

Make sure the monitor is connected to the computer, plugged into the power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

Starting your system

11

Understanding the Power-On Self-Test

When you turn on your computer, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press TAB during POST.

The system displays error messages if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help technical support diagnose the cause.

Setting up the operating system

The first time you start your computer, the operating system takes a few minutes to set up.

Refer to your operating system documentation for specific questions regarding the operating system.

To complete the operating system setup for Windows NT:

1After the computer starts, the start-up wizard opens. Continue by clicking

Next.

2Type the requested information in the appropriate text boxes. When you have finished typing the information, continue by clicking Next.

3Continue following the instructions and selecting options in the start-up wizard dialog boxes, clicking Next to move through the dialog boxes, until the wizard tells you to restart your computer.

If you need to return to the previous dialog box to change any of your entries, click Back.

4Restart your system. The setup is complete.

Important For other operating systems, such as Windows® 2000 or Novell® NetWare, refer to the appropriate operating system software manual for setup instructions.

12 System Setup

Turning off your system

Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure.

To turn off your system in Windows NT:

1Click Start, then select Shut down the computer?, then Shut Down.

2Click OK. The computer turns off. If you see a message saying It is now safe to turn off your computer, turn off the computer by pressing the power button.

3Turn off the monitor and peripherals.

Warning When you turn the computer off by pressing the power button, some electric current still flows through the computer. Before opening the computer case or connecting or removing any peripherals, turn off the computer, then unplug the power cord and modem cord (if installed) or you may get an electric shock.

Important For other operating systems, such as Windows® 2000 or Novell® NetWare, refer to the appropriate operating system software manual for instructions.

Turning off your system

13

Resetting your system

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.

To close unresponsive programs and reset your system in Windows NT:

1Press CTRL+ALT+DEL. A window opens that lets you to close a program that is not responding.

2Click Task Manager, then select the program that is not responding.

3Close the program by clicking End Task.

4If the computer does not respond, press the reset button to restart the computer.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

Important For other operating systems, such as Windows 2000 or Novell NetWare, refer to the appropriate operating system software manual for instructions.

14 System Setup

Case Access

3

Preventing static electricity discharge

Before opening the computer case, follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure.

Caution Static electricity can permanently damage electronic components in your computer. Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.

To prevent static electricity discharge:

1Wear a grounding wrist strap (available at most electronics stores).

2Turn off the computer power.

3Touch a bare metal surface on the back of the computer.

4Unplug all power cords from AC outlets and disconnect the modem cable (if installed).

Preventing static electricity discharge

15

Also follow these static electricity precautions:

Avoid static-causing surfaces such as plastic and packing foam in your work area.

Remove the parts from their antistatic bags or containers only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

Always hold cards by their edges and their metal mounting brackets. Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface.

16 Case Access

Opening the case

Important All references to front, rear, left, or right on the computer are based on the computer being in a normal, upright position, as viewed from the front.

To work on the internal components of the computer, you must open the case, which has two removable parts:

A left side cover panel that permits access to the interior of the case

A bezel that covers the front of the chassis

Because the components inside your computer are extremely sensitive to static electricity, make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage.

Only qualified personnel should open the system for maintenance. If you are qualified to maintain the system yourself, make sure you are properly grounded before opening the system chassis.

Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer and unplugging the power cord and modem cable (if installed) before removing the chassis cover.

Opening the case

17

Removing the side cover

To remove the left side cover panel:

1Turn off the computer and disconnect all power cords.

2Loosen the thumbscrews (captive) on the back of the side panel and unlock the chassis lock (if applicable).

3Slide the left side panel to the rear (approximately 3/4-inch), disengaging the retaining tabs on the top edge of the panel from the top of the chassis.

4 Tilt the panel out, then lift it up and away from the chassis.

18 Case Access

Removing the bezel

To remove the bezel:

1With the left side panel removed, disengage the retention tabs on the left side of the bezel by prying outward on each tab.

2Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel to the right.

3Remove the bezel.

Retention tabs

Opening the case

19

Closing the case

Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect inside the computer.

Replacing the bezel

To replace the bezel:

1Holding the bezel at an angle to the front of the chassis, place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis.

2Swing the left side of the bezel toward the chassis until the retaining tabs snap into place.

Four hinge tabs are located on the right side of the bezel and are not visible in this illustration.

20 Case Access

Replacing the side cover

To replace the chassis cover:

1Hold the left side panel at an angle to the chassis and 3/4-inch to the rear.

2Engage the retaining strip on the bottom edge of the panel with the lip at the bottom edge of the chassis.

3Swing the top of the panel toward the chassis, engaging the retaining tabs on the top edge of the side panel with the slots on the chassis.

4Slide the panel toward the front of the chassis 3/4-inch, securing it in place.

5Retighten the thumbscrews and lock the case, if necessary.

Closing the case

21

22 Case Access

Replacing and

Adding System 4

Components

Replacing or adding drives

Preparing to replace or add a drive

One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are included with your computer. You can add additional drives of the following types:

Half-height 3.5-inch diskette drives - The floppy controller supports one diskette drive.

Half-height 3.5-inch hard drives - The standard integrated Symbios 2-channel SCSI controller will support as many as 30 drives.

Half-height 3.5-inch tape storage or disk storage devices.

Half-height 5.25-inch devices.

Replacing or adding drives

23

5.25-inch drive cage

Middle 3.5-inch drive cage

Bottom 3.5-inch hard drive cage

As you prepare to install drives, keep the following in mind:

To remove and install drives, you need an antistatic wrist strap.

If you remove a drive, place it in an antistatic bag or container.

Before you install a drive, see the drive documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

If you are installing a drive that requires a controller card, install the card before you install the drive.

IDE hard drives can be configured as single, master, or slave. IDE CD drives can be configured as master or slave. Configure the drives by using the drive-select jumpers located on the drives.

If only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

You may need to configure the drives you install using the BIOS Setup utility. Press F1 at start up to open the BIOS Setup utility.

24 Replacing and Adding System Components

Drive cabling information

Your system includes three different types of drive cables. Each drive cable is clearly labeled, indicating cable-type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive.

Use the diskette drive connector cable to connect the diskette drive. Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives. Use the SCSI LVD cable to connect LVD-compatible SCSI devices. A terminator comes installed on this cable.

You can also obtain two optional cables for your system. The IDE DMA-66 cable is used to connect DMA-66-compatible hard drives, and the SCSI SE cable is used to connect single-ended SCSI devices and requires termination, either on the device or as a plug-in terminator on the cable.

3.5-inch diskette or CD drives

Both the 3.5-inch diskette drive and 5.25-inch CD drives are secured in the chassis by removable rails. The rails let the drives slide into and out of the guides in the front bays. Extra rails are included with your system and are clipped to the outsides of the drive cages, inside the case.

Replacing the 3.5-inch diskette or CD drive

To replace the drives:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Remove the bezel. (See “To remove the bezel:” on page 19.)

4Locate the 3.5-inch diskette or 5.25-inch CD drive you want to replace.

5Remove the power and data cables from the back of the drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

Replacing or adding drives

25

6Disengage the rail locking tabs by pressing inward on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis.

7Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make sure the front rail extensions are towards the front of the drive.

Important The rails on the 3.5-inch drive are different from those on the CD drive. Make sure you install the correct rails on each drive.

CD drive

R

3.5-inch diskette drive

L

8Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).

9Align the rails with the appropriate open bay, then slide the drive into the bay until the locking tabs snap into place.

10Connect the power and data cables, making sure the cables are in their original positions.

11Close the case by following the instructions on page 20.

12Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

26 Replacing and Adding System Components

Adding a 3.5-inch device

You can use the second, externally accessible, 3.5-inch drive bay to install a 3.5-inch device such as a tape drive or a 100 MB or 120 MB disk storage device. Extra sets of rails are included with your system (clipped to the drive cage) and are used for the installation.

You may have to purchase an additional cable with three connectors and of sufficient length to connect the existing devices and the new device to the connector on the system board.

To install an additional device in the 3.5-inch drive bay:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Remove the bezel. (See “To remove the bezel” on page 19.)

4Remove the plastic bezel insert covering the open bay by disengaging the retaining tab and pushing the insert out from the back of the bezel. Save the insert so that you can replace it if you remove the added device.

Replacing or adding drives

27

5Remove the metal EMI shield from the front of the drive bay, if installed, by unscrewing the retaining screw on the right side of the shield and swinging it out to disengage it from the chassis.

Metal EMI shield

Remove screw

Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system. Installing an approved device should continue to maintain those standards. If you remove the device you should reinstall the shield.

6Snap the rails onto the drive, making sure the front rail extensions are towards the front of the device.

28 Replacing and Adding System Components

7Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).

8Align the rails with the open bay, then slide the drive into the chassis until the locking tabs snap into place.

9Connect the power and data cables to the back of the drive.

10Close the case by following the instructions on page 20.

11Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

12Run the configuration software, if necessary.

Replacing or adding drives

29

Adding a 5.25-inch device

You can install additional 5.25-inch devices such as a CD-RW drive or a tape backup in the two other, externally accessible, 5.25-inch drive bays. An extra set of rails is included with your system (clipped to the drive cage) and is used for the installation.

You may need to purchase an additional cable of sufficient length to connect the existing devices and the new device to the connector on the system board.

To install an additional device in the 5.25-inch drive bay:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Remove the bezel. (See “To remove the bezel” on page 19.)

4Remove the plastic bezel insert covering the open bay by disengaging the retaining tab and pushing the insert out from the back of the bezel.

30 Replacing and Adding System Components

5Remove the metal EMI shield from the front of the drive bay, if installed, by placing a finger in the hole on the left side of the shield and pulling out to disengage it from the chassis.

Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system. Installing an approved device should continue to maintain those standards. If you remove the device you should reinstall the shield.

Metal EMI

shield

Pull out on the left side of the metal EMI shield

6Snap the rails onto the drive, making sure the front rail extensions are to the front of the device.

Replacing or adding drives

31

7Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).

8Align the rails with the bay, then slide the drive into the chassis until the locking tabs snap into place.

9Connect the power and data cables, making sure the cables match their original position.

10Close the case by following the instructions on page 20.

11Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

12Run the configuration software, if necessary.

32 Replacing and Adding System Components

Hard drive

Replacing the hard drive

To replace the hard drive:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Locate the 3.5-inch hard drive in the bottom drive cage.

4Remove the power and data cables from the back of the drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

5Grip the plastic mounting rails firmly with thumb and index finger and pull the drive carefully straight out of the drive cage.

6 Remove the small plastic mounting rails from the hard drive.

Replacing or adding drives

33

7Place the old drive in an antistatic bag or container, then place the new hard drive on a static-free surface with the top up and the connectors facing you.

8Install two small, plastic drive mounting rails (L rail on the left and R rail on the right) to the new hard drive. Make sure the front rail extensions are towards the connector end of the device. Align the wire retention clips to the mounting holes in the drive and press the rails to the sides of the drive.

L rail

R rail

R

L

9Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).

10Align the rails with an open bay in the bottom drive cage, and slide the drive into the cage until the locking tabs snap into place. Be sure that the data and power connectors on the drive face out.

11Connect the power and data cables to the drive.

12Close the case by following the instructions on page 20.

13Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

Adding a hard drive

The system comes equipped with a drive cage that will accept additional hard drives. You may have to purchase an additional data cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the appropriate drive controller connector (IDE or SCSI) on the system board.

34 Replacing and Adding System Components

If you purchase an additional hard drive from Gateway, you will receive drive rails that you use to install the new drive in the drive cage. Additional drive rail kits are also available.

To install an additional hard drive:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Place the new hard drive on a static-free surface with the top up and the connectors facing you.

4Check the jumper settings on the drive. (See drive documentation for jumper settings.)

5Install the two small, plastic drive mounting rails (L rail on the left and R rail on the right) to the new hard drive. Make sure the front rail extensions are towards the connector end of the device. Align the wire retention clips to the mounting holes in the drive and press the rails to the sides of the drive.

Replacing or adding drives

35

6Align the rails with an open bay in the bottom drive cage, and slide the drive into the chassis until the locking tabs snap into place.

7Connect the data and power cables to the drive. (See drive documentation for proper cable orientation.)

8Close the case by following the instructions on page 20.

9Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

36 Replacing and Adding System Components

Replacing or adding memory

The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards:

64 MB, 128 MB, 256 MB, and 512 MB DIMMs.

PC133-compliant, registered, parity, ECC SDRAM.

Memory is installed in four banks (slots) on the system board. When you are selecting and installing DIMMs, keep the following in mind:

Registered DIMMs should not be combined with unbuffered DIMMs.

No jumper settings are required for the memory size or type because the BIOS automatically detects this information.

2 GB maximum system memory.

To replace DIMMs:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Pull open the socket latches on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an antistatic container.

Replacing or adding memory

37

4Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket.

5Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket latches on each end of the DIMM.

6Close the case by following the instructions on page 20.

7Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

To add or remove DIMMs:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3If you are removing a DIMM, pull open the socket latches on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an antistatic container.

38 Replacing and Adding System Components

4If you are adding a DIMM, pull open the socket latches on each side of the DIMM socket.

5Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket.

6Gently press the DIMM into the socket until it’s firmly seated. Inserting the DIMM automatically locks the socket latches on each end of the DIMM.

7Close the case by following the instructions on page 20.

8Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

Replacing or adding memory

39

Replacing or adding a processor

The system is compatible with the Pentium® III (FC-PGA Socket 370) 667 MHz and faster processors with 133 MHz front-side bus (FSB). As many as two processors may be installed in the system (they must have the same processor and FSB speed). Processor and FSB speed are automatically detected by the system, therefore there are no system board jumpers to set.

When adding or replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a heatsink, and a disposable, antistatic wriststrap. The kit also contains a copy of the muloader.exe program, which must be run to update the microcode table and enable the second processor. Voltage Regulator Modules (VRMs) for both processors are built into the system board.

Caution A heatsink must be installed on each processor. Installing a processor without a heatsink could result in damage to, or failure of, the processor.

To replace the processor you must perform the following tasks:

Remove the heatsink

Remove the processor

Install the new processor

Replace the heatsink

To remove the heatsink:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Disconnect the fan cable from the fan connector on the system board. (See “System board” on page 6 for the location of the fan connector.)

40 Replacing and Adding System Components

4Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the clip.

Metal clip

1.

2.

3.

Tabs

5Unhook the other end of the metal clip.

6Lift the heatsink straight up and off the processor.

Replacing or adding a processor

41

To remove the processor:

1Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees.

Processor

Locking

lever

2 Lift the old processor straight up and out of the socket.

To install the new processor:

1Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner of the processor.

2Gently place the new processor into the socket, then secure the processor by lowering the locking lever until the lever latches into place. The processor will slip into place without pressure when aligned correctly.

Pin 1

42 Replacing and Adding System Components

To replace the heatsink:

1Hook the metal clip on the heatsink to the tabs on the processor socket. Make sure the heatsink is level with the processor and the metal clips are securely attached.

Caution It is very important that the heatsink makes direct contact with the processor or it will not cool correctly, resulting in processor failure.

1.

2.

3.

2Connect the heatsink fan cable to the fan connector on the system board.

3Close the case. (See “Closing the case” on page 20 for instructions.)

4Reconnect the cords you removed, then turn on the computer.

Replacing or adding a processor

43

To add an additional processor:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner.

4Gently place the new processor into the socket.

5Secure the processor by lowering the locking lever until the lever latches into place. The processor will slip into place without pressure when aligned correctly.

6Install the heatsink. (See “To replace the heatsink:” on page 43.)

7Connect the power supply cable of the processor fan to the second CPU fan connector on the system board (See “System board” on page 6 for location).

8Close the case by following the instructions on page 20.

9Reconnect the cords you removed, then turn on your computer.

10Run the muloader.exe program that was included in the processor upgrade kit in order to update the microcode table and enable the second processor.

44 Replacing and Adding System Components

Adding an expansion card

This server has seven PCI expansion slots on the system board that may be used for a variety of expansion cards. These cards may include a SCSI controller card, a modem, a high-end sound card, or an additional IDE controller card.

To add an expansion card:

1Set any jumpers and switches on the card, if required. (See the card instructions.)

2Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

3Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

4Locate an available slot appropriate to the type of card you are installing, and remove the slot cover by removing the screw that secures it to the back of the chassis.

Adding an expansion card

45

5Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card.

Screw

6After seating the card firmly, use the screw you removed to secure the card to the rear of the chassis.

7Connect cables to the card, if required.

8Close the case by following the instructions on page 20.

9Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

You may need to reconfigure your system after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.

46 Replacing and Adding System Components

Replacing the battery

The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information.

If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the various menus before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.

Warning There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Warnung Explosionsgefahr bel falsch eingebautter batterie.

Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs.

Entsorgen gebrauchter batterien entsprechned herstellerangaben.

Attention Il y a danger d’explosion s’il y a replacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur.

Mettre au rebut les batteries usagées conformément aux instructions du fabricant.

To replace the battery:

1Restart the computer and start the BIOS Setup utility by pressing F1 when you are prompted to do so.

2Write down the CMOS values from the Main, Advanced, Security, Server and Boot menus so you can reenter them after you replace the battery. For more information about the BIOS Setup utility program, see “Using the BIOS Setup Utility” on page 67.

3Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Replacing the battery

47

4Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

5Locate the battery on the system board (see “System board” on page 6). The battery is circular and has the positive pole mark (+) on the top.

6Using a small, flat-bladed screwdriver, carefully remove the battery from its socket on the system board.

7Press the new battery in the socket with the positive pole up. Be sure you have pressed the battery down far enough for it to contact the base of the socket (it should snap into place).

8Close the case by following the instructions on page 20.

9Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

10If the CMOS data is not correct, change the information in the BIOS Setup utility using the data you recorded in Step 2.

Troubleshooting the battery installation

If you have problems after installing the new battery, try each of the items listed below:

Turn off the computer and make sure that all exterior cables are attached and secured to the correct connectors.

Make sure that all power switches are on. If the computer is plugged into a power strip or surge protector, make sure it is turned on also.

Enter the BIOS Setup utility and compare the settings on the screen with your notes or the system hardware manuals. Correct any discrepancies.

48 Replacing and Adding System Components

Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables. Close the case as described on page 20, reconnect the modem and power cords, then turn on the computer.

Turn off the computer, remove the cover and, if you have the proper test equipment, make sure that the new battery has power. (Although unlikely, your new battery may be defective.) Close the case as described on page 20, reconnect the modem and power cords, then turn on the computer.

Replacing the battery

49

Replacing the system board

The system board is mounted on stand-off retention hooks on the right side of the chassis. The board is secured by six screws, one on the back-right of the chassis (outside), and five inside the chassis.

Important All references to front, rear, left, or right on the computer are based on the computer being in a normal, upright position, as viewed from the front.

To remove the system board:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Place the chassis gently on its right side.

4Remove all expansion cards from the system board. (See “Adding an expansion card” on page 45.)

5Disconnect all cables from the system board, including the power cables from the power supply. Note where the cables are connected.

6Remove the retaining screws securing the board to the right side of the chassis (inside the chassis).

 

Remove retaining

System Board -

screws from these

components

holes

removed for

 

clarity

 

Rear

Front

50 Replacing and Adding System Components

7Loosen the retaining screw at the right rear of the chassis.

8Slide the system board toward the front of the chassis slightly, to disengage it from the stand-off retention hooks, then remove it carefully.

Standoff retention hook

System board retaining screw

9Remove the system board mounting bracket by removing the two screws securing it to the system board (refer to the illustrations on page 52) and place the board in an antistatic bag or container.

Replacing the system board

51

To install the system board:

1Install the system board mounting bracket on the rear edge of the system board by fastening the mounting bracket to the system board with two screws.

Mounting bracket

52 Replacing and Adding System Components

2Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board with the standoffs (threaded) and standoff retention hooks on the right side of the case. Carefully align the I/O panel on the rear of the board with the I/O plate on the case.

Standoff retention hook

System board retaining screw

3Holding the system board in place, tighten the retaining screw on the right rear of the case.

4Replace the retention screws previously removed from the system board, then tighten the screws.

Replacing the system board

53

5Reinstall the expansion cards.

6Close the case by following the instructions on page 20.

7Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

54 Replacing and Adding System Components

Replacing the power supply

To remove the power supply:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Lay the case on its right side, if possible.

4Disconnect the power supply connectors from all internal devices including the 3.5-inch diskette drive, the CD drive, and all hard drives.

5Disconnect the main power supply connector to the system board by pressing on the tab to release the connector, then gently pulling the connector from the board.

6Remove the cable supports securing the power supply cables to the chassis.

Replacing the power supply

55

7Remove the two supporting screws securing the power supply to the top of the chassis.

8While supporting the power supply with one hand, remove the two screws securing the power supply to the rear of the chassis, then carefully lift the power supply out of the chassis.

Screws

Screws

To install the new power supply:

1Before installing the new power supply, verify that it matches the one you previously removed. The mounting holes should line up correctly, and the specifications and power output connectors should be the same.

2Make sure that the red voltage switch on the back of the new power supply is set to the proper voltage for your area.

3Place the new power supply in position in the chassis and line up the mounting holes with the holes in the chassis. Note that alignment pins in the chassis go into mounting holes in the rear of the power supply.

4Replace the two screws securing the power supply to the back of the chassis, leaving them slightly loose.

56 Replacing and Adding System Components

5Replace the two supporting screws securing the power supply to the top of the chassis, then tighten all screws.

6Reconnect the power connectors to the system board and to all internal devices.

7Place the case upright, then close the case by following the instructions on page 20.

8Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

Replacing the power supply

57

Replacing the system fans

The front system fan is mounted on the front of the bottom drive cage. The rear system fan is mounted on a fan mounting bracket attached to the rear of the system.

To remove the front system fan:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Remove the bezel, as described in “To remove the bezel” on page 19.

4Disconnect the front fan power cable from the system board.

5Remove the power and data cables from any hard drives mounted in the bottom drive cage.

6Remove the drives from the bottom drive cage and place them in anti-static bags or containers.

58 Replacing and Adding System Components

7Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs (from the rear of the guide) and pivoting the top of the guide toward the back of the system. (You may have to remove one or more expansion cards from the system board.)

Tab

 

 

 

59

 

 

 

 

 

 

 

Replacing the system fans

8Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securing it to the right side of the chassis.

9Slide the bottom drive cage toward the left side of the chassis, then toward the back, disengaging it from the middle drive cage and the chassis.

10Carefully remove the bottom drive cage from the chassis.

11Remove the four screws securing the front system fan to the bottom drive cage, then lift the fan from the cage. Note the routing of the fan power cable.

60 Replacing and Adding System Components

To install the new front system fan:

1Place the new front system fan into the recess in the front of the bottom drive cage. Orient the fan with the label toward the inside of the chassis (toward the system board) and the fan power cable to the right of the drive cage.

2Secure the fan to the drive cage with the four screws previously removed.

3Place the bottom drive cage into the chassis under the middle drive cage and slide it forward so that the support tabs on top of the bottom cage engage the middle drive cage. Slide the bottom drive cage right to align the screw holes with the holes on the front of the chassis.

4Secure the drive cage with the four screws previously removed. Make sure to correctly route the fan power cable.

5Replace the plastic card guide and any expansion cards removed previously.

6Replace the hard drives into the bottom drive cage.

7Reconnect the data and power cables on the hard drives.

8Plug the fan power cable into the appropriate connector on the system board.

9Replace the bezel, then close the case by following the instructions on page 20.

10Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

Replacing the system fans

61

To remove the rear system fan assembly:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Disconnect the rear fan power cable from the system board.

4Move the two plastic release tabs on the left side of the fan bracket (inside the chassis) toward the front of the chassis, then move the fan bracket to the left and remove.

5Carefully remove the fan and bracket from the chassis.

Release tabs

62 Replacing and Adding System Components

To install the new rear system fan assembly:

1Place the fan bracket unit into the chassis by engaging the four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two locking pins click into place.

2Plug the fan power cable into the appropriate connector on the system board.

3Close the case by following the instructions on page 20.

4Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

Replacing the system fans

63

Replacing the control/LED board

To remove the control/LED board:

1Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

2Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.)

3Remove the bezel, as described in “To remove the bezel” on page 19.

4Remove the system fault LED reset switch button cover.

Screw

System fault LED reset switch button cover

64 Replacing and Adding System Components

5After noting the position of the cable, disconnect the front panel cable from the front panel connector on the system board (see “System board” on page 6).

6Remove the single screw securing the control/LED board to the chassis, then disengage the alignment tabs from the chassis.

7Remove the bottom drive cage. (See “To remove the front system fan:” on page 58.)

8Remove the control/LED board from the chassis.

To install the new control/LED board:

1Plug the front panel cable into the front panel connector on the system board (see “System board” on page 6).

2Insert the alignment tabs of the control/LED board into the slots on the front of the chassis, then replace the retaining screw.

3Replace the system fault LED reset switch button cover.

4Replace the bezel, then close the case by following the instructions on page 20.

5Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

Replacing the control/LED board

65

66 Replacing and Adding System Components

Using the BIOS

5

Setup Utility

About the BIOS Setup utility

The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.

Open the BIOS Setup utility by restarting the computer, then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.

BIOS Setup Utility

Main

Advanced

 

Power

Boot

Security

Exit

 

AMI BIOS Version

:

XX.XX.XX

 

 

 

 

 

 

 

 

 

 

 

 

BIOS Build Date

:

XX/XX/XX

 

 

 

 

 

 

BIOS ID

:

XXXXXXXX

 

 

 

 

 

 

Processor Type

:

Pentium III(tm)

 

 

 

 

Processor Speed

:

800MHz

 

 

 

 

 

 

System Memory

:

128 MB

 

 

← → Select Screen

 

 

 

 

↑ ↓

Select Item

 

 

 

 

 

 

 

-+

Change Field

 

System Time

:

[XX:XX:XX]

 

 

Tab

Select Field

 

 

 

F1

General Help

 

System Date

:

[Thu XX/XX/XXXX]

 

F10

Save & Exit

 

 

 

 

 

 

 

 

 

 

 

 

ESC

Exit

 

 

 

 

 

 

 

 

 

 

About the BIOS Setup utility

67

As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box.

The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

F1 opens the Help screen, providing general help for using the BIOS Setup utility.

The ↑ ( up arrow) and (down arrow) keys select items in the menu.

The (left arrow) and (right arrow) keys move you between the menus.

ENTER either moves you to a submenu screen when a selected item is preceded by > or activates a selected field.

ESC closes the screen you are in and returns you to the previous screen or opens a dialog box allowing you to exit from the BIOS Setup utility.

F10 opens a screen that lets you save all settings, then exit the BIOS Setup utility.

The main screen has the following menu selections at the top of the screen:

Main gives you access to basic information and settings related to your system hardware and configuration.

Advanced gives you access to information and settings for system resources, hardware, and system configuration.

Power gives you access to information and settings for power management features.

Boot gives you access to information and settings for boot features and boot sequences.

Security gives you access to settings related to system access passwords and security settings (See “System security” on page 79).

Exit gives you access to options for exiting the BIOS Setup utility.

Refer to the Help box on the right side of the BIOS Setup screens for information about menu items.

68 Using the BIOS Setup Utility

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette.

To update the BIOS you need to perform the following tasks in sequence:

Create a bootable diskette

Note the current BIOS settings

Create the BIOS update diskette

Update the BIOS

Restore the BIOS settings

Follow the detailed instructions for updating the BIOS that are included in the self-extracting file that you can download from the technical support area of Gateway’s Web site.

Important Whenever the BIOS is updated, the microcode table is returned to the default setting. To update the table to the proper settings for your processor, you must run the MULOADER.EXE program, which is available from the same site where you obtained the BIOS update files.

Updating the BIOS

69

Setting the configuration switches

The system board has a configuration switch block related to the BIOS. You can use specific switches to reset the CMOS settings to the BIOS defaults, or to erase a misplaced or forgotten password. For the location of the configuration switch block, see “System board” on page 6.

Caution Moving any of these switches while the power is on can damage your computer. Always turn off the computer and unplug the power cord from the computer before changing switch settings.

The Clear Password switch

The Clear Password switch on the system board (SW3) lets you clear the existing system passwords in case they are misplaced or forgotten, or if the system administrator is unavailable. For normal operation, SW3 should be set to the OFF position. To clear the passwords, SW3 should be set to the ON position. Make sure you turn off the computer and unplug the power cord before moving the switch.

Once the switch is set to the ON position, passwords will be disabled, allowing you to go directly to the operating system or to enter the BIOS Setup without entering a password. To set up a new password, enter the BIOS Setup and enter the password as you normally would, then turn off the system. Prior to turning on the system again, open the case, return SW3 back to the OFF position, then close the case.

The Clear CMOS switch

The Clear CMOS switch on the system board (SW4) lets you clear all BIOS Setup settings. For normal operation, SW4 should be in the OFF position. To clear the CMOS settings (and to clear passwords as well), SW4 should be turned to the ON position. Make sure you turn off the computer and unplug the power cord before moving the switch.

70 Using the BIOS Setup Utility

Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the POST routine. When this occurs, the following error message will appear:

CMOS checksum bad

Press F1 to run Setup

Press F2 to load default values and continue

After selecting the appropriate option, enter any required information and continue. When you turn off the system again, open the case, set the switch back to the OFF position, then close the case.

Setting the configuration switches

71

72 Using the BIOS Setup Utility

Managing Your

6

System

Protecting against power source problems

Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage.

Protect your computer and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your computer.

When purchasing a surge suppressor:

Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

Check the maximum amount of voltage the suppressor allows to pass through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system.

Protecting against power source problems

73

Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your system.

Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your system from the small fluctuations in voltage from an electrical supply. Most systems can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your system is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use a standby uninterruptible power supply (UPS) to protect your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure and lets you save your work and shut down your computer. You cannot run your computer for an extended period of time while using only the UPS.

74 Managing Your System

Maintaining and managing your hard drive

Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find.

Hard drive maintenance utility

If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk. If you are using another operating system, refer to your operating system documentation for available hard drive maintenance utilities.

Using Check Disk in Windows NT

Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files. Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them.

Use Check Disk from once a week to once a month, depending on how often you use your system. Also use Check Disk if you have any hard drive problems.

To use Check Disk:

1Double-click the My Computer icon. The My Computer window opens.

2Right-click the drive you want to check.

3Select Properties. The drive’s properties window opens.

4Click the Tools tab.

5At Error-checking, click Check Now. The Check Disk window opens.

6Scan the entire hard drive by selecting Scan for and attempt recovery of bad sectors.

7Click Start. Check Disk checks the drive for errors.

8Follow any on-screen instructions for completing the scan.

Maintaining and managing your hard drive

75

Hard drive management practices

By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. We suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.

Checking hard drive space

In Windows NT, you can see a chart of the available hard drive space. If you are using another operating system, refer to your software documentation for available hard drive management utilities.

To check hard drive space:

1Double-click the My Computer icon on the desktop. The My Computer window opens.

2Right-click the drive you want to check.

3Select Properties. The drive’s properties window opens. The General tab shows you the available and used space on the drive.

Backing up files

Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files.

You can also back up files by running the Backup utility that came with your operating system. In Windows NT, Backup copies files to a tape drive.

To run Backup in Windows NT:

1Click Start, then select Programs, Administrative Tools, then Backup.

2Follow the on-screen instructions.

Deleting unneeded files

By deleting unneeded files from the hard drive, you free up space on the hard drive and help improve hard-drive performance. The following sections give you some simple ways to delete unneeded files.

76 Managing Your System

Deleting Windows temporary files

During normal operation, Windows constantly creates new temporary (.tmp) files. You can safely delete all but the most recent .tmp files.

To delete .tmp files:

1Open Windows Explorer, then select Tools, Find, then Files and Folders.

2In the Named text box, type *.tmp.

3In the Look in drop down list, select your drive letter.

4Click Find Now. The list of .tmp files appears.

5Click Modified above the list. To see the Modified button, you may need to maximize the Find window. The list is sorted by date.

6Highlight all the files in the list except those with the current date.

7Press SHIFT + DELETE. A dialog box opens asking if you want to delete the files.

8Click Yes. The files are deleted.

Deleting temporary Internet files

As you visit Web sites, your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s Help files for instructions on emptying the disk cache.

You can save space on the hard drive by decreasing the size of the Internet file disk cache. See your browser’s Help files for instructions.

Emptying the Recycle Bin

When you delete a file from your hard drive in Windows NT, it is not immediately removed from the hard drive. Instead, the file is moved into the Recycle Bin. Because files are stored in the Recycle Bin and not deleted from the hard drive immediately, you can retrieve a file that you accidentally delete from the hard drive.

To delete all the files from the Recycle Bin, right-click the Recycle Bin icon on the desktop, then click Empty Recycle Bin.

You can save space on the hard drive by decreasing the size of the Recycle Bin.

Maintaining and managing your hard drive

77

To decrease the size of the Recycle Bin:

1Right-click the Recycle Bin, then select Properties.

2At the Global tab, select either Configure drives independently or Use one setting for all drives.

3If you are configuring drives independently, click the tab for the drive you want to configure.

4Move the slider to set the size of the Recycle Bin. A good initial setting is 5%.

5Click OK.

Protecting your computer from viruses

A virus is a program that attaches itself to a program or data file on a computer, then spreads from one computer to another. Viruses can damage data, cause computers to malfunction, and can display annoying or offensive messages. Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time. Protect your computer from viruses by:

Using an anti-virus program to check files and programs that are on diskettes, attached to e-mail messages, or downloaded from the Internet. After you run the anti-virus program you can back up your files to diskettes, a separate hard drive, or a high-capacity storage drive.

Keeping your anti-virus program updated.

Obtaining all software from reputable sources and checking the software for viruses before installing it.

Disabling macros on suspicious Microsoft Word and Excel files. These programs will warn you if a document that you are opening contains a macro that might have a virus.

To remove a virus:

1Find and remove the virus immediately using your anti-virus program.

2Turn off your computer and leave it off for at least 30 seconds.

3Turn on the computer and rescan for the virus.

4If the virus is still on your computer, contact Gateway Client Care.

78 Managing Your System

System administration and control

Your server is equipped with server-management tools to enable administration and control of Windows NT or Windows 2000 environments. These tools are ManageX Event Manager and the Gateway™ server management software.

ManageX Event Manager

ManageX lets the system administrator manage multiple systems on a Windows NT or Windows 2000 network from a single window, and implement commands and policies across the network with a single action. With this tool you can automate system management tasks, which can be triggered by specific events or at specified thresholds.

Additional information about the ManageX Event Manager can be found under Documentation on the Server Companion CD which came with your system.

Gateway™ server management software

The Gateway™ server management software provides continuous, in-band monitoring, alerting, and management of your server. Information is provided on such things as system temperature, system fans, voltage and power supply conditions, system memory, and chassis intrusion.

Additional information about the Gateway™ server management software can be found under Documentation on the Server Companion CD which came with your system.

System security

To help prevent unauthorized entry or use of the system, the system includes key locks on the chassis (to prevent entry) and the bezel door (to prevent use).

Security measures may also be set in the BIOS Setup utility which establish passwords and automatic system lockouts. The system also includes server management software that monitors the chassis intrusion switch.

System administration and control

79

Mechanical locks and monitoring

The system includes a chassis intrusion switch. When the access cover is opened, the switch transmits an alarm signal to the system board, where server management software processes the signal.

Software locks through the BIOS Setup utility

The Security tab in the BIOS (see “About the BIOS Setup utility” on page 67) provides several security features to prevent unauthorized access to the system. Once the security measures are enabled, access to the system is allowed only after you enter the correct password(s). For example, the security features let you:

Set and enable supervisor and user passwords.

Set Unattended Start mode to prevent keyboard or mouse input.

Set user BIOS setup access level (full, limited, view only, or no access).

Set Password Check for setup only or always.

Enable Unattended Start mode which, when enabled, allows the host system to complete the boot process without a password, yet causes the keyboard and mouse to remain locked until the user password is enabled.

Using passwords

If you set and enable a user password but not a supervisor password, enter the user password to boot the system with unlimited BIOS Setup access.

If you set and enable both a user and a supervisor password:

Enter either one to boot the server and enable the keyboard and mouse.

Enter the supervisor password for full access the BIOS Setup to change the system configuration.

Changing passwords

To change or delete an existing user password, restart the system and press F1 to enter the BIOS Setup utility, then enter the password when the system asks for it during the POST routine. To change the password, select Change User Password from the Security menu, then enter and confirm the new password.

To change or delete an existing supervisor password, restart the system and press F1 to enter the BIOS Setup utility, then enter the supervisor password (not the user password) when the system asks for the password during the

80 Managing Your System

POST routine. To change the supervisor password, select Change Supervisor Password from the Security menu, then enter and confirm the new password. To cancel the supervisor password, select Change Supervisor Password from the Security menu, enter the current supervisor password, then, when asked to confirm the new password, press ENTER without entering anything. The system will respond with the message “Password Uninstalled.”

Unattended start mode

Configure and enable the unattended start mode in the BIOS. When unattended start mode is in effect, you can boot the system and run the OS, but you must enter the user password to use the keyboard or mouse.

To enable the unattended start mode, you must first enable a user password, then enable unattended start mode, and finally set the password check mode to Always.

Summary of software security features

The following table lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the BIOS Setup utility and go to the Security tab. The table also refers to other BIOS menus and to the setup utility.

Feature

Description

 

 

Unattended start

To enable the Unattended Start mode, you must first

mode

enable a user password, then enable Unattended

 

Start mode, and finally set the Password Check mode

 

to Always.

 

When the system is in Unattended Start mode, the

 

system boots and runs the OS, but does not accept

 

mouse or keyboard input until you enter the user

 

password.

 

 

System administration and control

81

Feature

Description

 

 

Control access to

To control access to the system configuration, set a

the BIOS Setup

supervisor password and enable it through BIOS

utility (set supervisor

Setup utility. This password allows the supervisor to

password)

make changes to the BIOS Setup utility. The user

 

may also be allowed to make changes to the BIOS

 

Setup utility, depending on the user access level

 

setting (full, limited, view only, or no access).

 

If both the supervisor and user passwords are

 

enabled, either can be used to boot the system or

 

enable the keyboard and/or mouse, unless the

 

Unattended Start mode is enabled. If Unattended

 

Start mode is enabled, only the user password may

 

be used to enable the keyboard and mouse.

 

Once set, passwords can be disabled by deleting the

 

password in the BIOS Setup or by changing the

 

Password Clear switch. To change the switch, see

 

“Setting the configuration switches” on page 70.

 

 

Control access to

To control access to the system, set a user password

the system (set user

and set Password Check to Always, using the BIOS

password)

Setup utility.

 

Once set, passwords can be disabled by deleting the

 

password or by changing the Password Clear switch.

 

To change the switch, see “Setting the configuration

 

switches” on page 70.

 

 

Boot without

The system can boot with or without a keyboard. To

keyboard

enable the system to boot without a keyboard, go the

 

the boot settings configuration under the Advanced

 

menu in the BIOS Setup utility and select the System

 

Keyboard Absent option.

 

 

Specify the boot

The sequence you specify in the BIOS determines the

sequence

boot order. If a password is enabled, and password

 

check is set to Always, you are prompted for the

 

password before the system boots fully. If a password

 

is enabled, and the Unattended Start mode option is

 

also enabled, the system boots fully but requires a

 

password before accepting any keyboard or mouse

 

input.

 

 

82 Managing Your System

System recovery

We recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get corrupted. This will make it easier to restart your system and recover damaged files.

Creating a startup diskette

If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that lets you start the computer and attempt to fix the problem.

When you set up Windows NT you are prompted to create a startup diskette. If you did not choose to create a startup diskette at that time, you may create one later by running the Windows NT upgrade/installation program.

To create a startup diskette:

1Go to the DOS Command Prompt, and change to the C:\I386 subdirectory.

2Type winnt32/ox, then press ENTER and follow the prompts.

Using your Server Companion CD

The Server Companion CD included with your system can be used to:

Install hardware drivers for a variety of operating systems

Reinstall selected utilities

Access system documentation

Instructions for each operating system are provided with the

Server Companion CD.

System recovery

83

84 Managing Your System

Cleaning Your

7

System

Cleaning the mouse

If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty.

To clean the mouse:

1Turn off the computer, then disconnect the mouse cable from the mouse port.

2Turn your mouse upside down and remove the roller ball cover.

3Cup your hand under the mouse and turn your mouse right-side up. The roller ball should drop into your hand. If it does not, gently shake the mouse until the ball drops out of the socket.

4Use adhesive tape to pick up any dust or lint on the surface of the ball.

5Wipe away dirt or lint inside the ball socket with a lint-free cloth. You can also blow into the socket to remove dirt and lint. Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket.

6Let surfaces dry completely.

7Return the ball to the socket and replace the cover.

Cleaning the mouse

85

Cleaning the keyboard

You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension.

If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard. Turn the keyboard upside down to let the liquid drain. Let the keyboard dry for a few days before trying to use it again. If the keyboard does not work after it is dry, you may need a new one.

Cleaning the monitor screen

Use a soft cloth and window cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), then wipe the screen with the cloth.

Cleaning the computer and monitor cases

Caution

When you clean the system, turn off the computer, monitor,

 

and peripherals, then unplug the power cords and modem

 

cord (if installed). Be careful not to drip liquid into the

 

computer, monitor, and peripherals when cleaning the

 

system.

 

 

Always turn off the computer and other peripherals before cleaning any components.

Use a damp, lint-free cloth to clean the computer case, monitor case, keyboard, speakers, and other parts of your system. Avoid abrasive or solvent cleaners because they can damage the finish on your components.

Your computer is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan. Keep vents on the front and back of the chassis free of dust. With the computer turned off and unplugged, brush the dust away from the vents with a slightly damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside the computer.

86 Cleaning Your System

Troubleshooting 8

Introduction

If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the software. This section identifies solutions to some possible problems.

Introduction 87

Troubleshooting checklist

Before turning on the system, make sure that:

The power cord is connected to the AC power-in connector and an AC outlet.

The AC outlet is supplying power.

If a power strip is used, it is turned on, and the circuit breaker is set.

The voltage selection switch on the system power supply reflects the proper voltage.

Verifying your configuration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Open the BIOS Setup utility and check your configuration settings. (See “About the BIOS Setup utility” on page 67.)

Troubleshooting guidelines

As you troubleshoot your system, keep the following guidelines in mind:

Never remove the chassis cover while the computer is turned on.

Do not attempt to open the monitor. Even if the power is disconnected, stored energy in the monitor components can inflict a painful or harmful shock.

If a peripheral does not work, make sure that all connections are secure.

If you see an error message on the screen, write it down, word for word. You may be asked about it when calling technical support.

Only qualified personnel should open the system for maintenance.

If you are qualified to maintain the system yourself, make sure you are properly grounded before opening the system chassis. See “Preventing static electricity discharge” on page 15 for more information on preventing electrostatic damage to the system.

88 Troubleshooting

CD drive problems

An audio CD produces no sound.

Probable cause

Solution

 

 

The CD is loaded incorrectly

Make sure the label is facing up, then try again.

 

 

The speakers are not

Make sure the speaker cables are connected

connected

properly and securely.

 

 

The speaker volume is turned

Check the volume control and turn it up if

down

necessary.

 

 

The speakers may be muted

Click the speaker icon on the task bar. Make

through the Multimedia

sure the Mute check box is not selected.

volume control

 

 

 

The speakers may be faulty

Connect a set of headphones to the line out

 

jack to test the output. If they work, replace the

 

speakers.

 

 

The sound card may not be

Open the system, then reseat the sound card.

installed correctly

Make sure the cables are connected properly.

 

Some systems do not have sound cards

 

because sound capabilities are built into the

 

system board.

 

 

The CD drive audio cable

Open the system and make sure the cables

may be installed incorrectly

are connected properly. Some systems do not

 

have sound cards because sound capabilities

 

are built into the system board.

 

 

CD drive problems

89

The system does not recognize the CD drive.

Probable cause

Solution

 

 

The CD is not intended for PC

Make sure the CD is PC compatible.

use

 

 

 

The CD is loaded incorrectly

Make sure the label is facing up, then try again.

 

 

The CD is scratched or dirty

Try cleaning the CD with a lint-free cloth. Make

 

sure the CD is not scratched.

 

 

The CD drive needs to be

In the Control Panel window (Start | Settings |

added as new hardware

Control Panel), double-click Add New

 

Hardware. Follow the on-screen instructions

 

for adding the drive.

 

 

The secondary IDE device

Restart your computer, then press F1 to open

may be disabled

the BIOS Setup utility program. From the

 

Advanced | IDE Configuration menu, set the

 

IDE Controller to Both and the Secondary

 

IDE Master to Auto.

 

 

The CD cables are not

Open the system and make sure all cables

installed correctly

between the CD controller and the CD drive

 

are connected correctly.

 

 

The CD drive may be

Replace the CD drive.

defective

 

 

 

90 Troubleshooting

Diskette drive problems

The system does not recognize the diskette drive.

Probable cause

Solution

 

 

The diskette drive may be

Restart your computer, then press F1 to open

configured incorrectly

the BIOS Setup utility. In the Advanced |

 

Floppy Configuration menu, make sure that

 

the diskette drive parameters are set correctly.

 

 

The drive cables are not

Open the system and make sure all cables are

connected properly

correctly connected to the system board.

 

 

The diskette drive will not read, write, or format.

Probable cause

Solution

 

 

The diskette is not IBM

Make sure the diskette you are trying to format

formatted

is IBM compatible. If it is, try reformatting it. If

 

it is not, get a compatible diskette.

 

 

The diskette is corrupted

Run Check Disk on the diskette. If errors are

 

detected and corrected, try accessing the

 

diskette again.

 

 

The diskette is

Make sure the write-protection window on the

write-protected

upper-right corner of the diskette is closed

 

(unprotected).

 

 

The diskette drive LED illuminates continuously.

Probable cause

Solution

 

 

The diskette is corrupted

Remove the diskette from the drive. If the light

 

remains on, try restarting the system.

 

 

The cable to the drive is not

Open the system and make sure the cable is

connected properly

connected properly between the diskette drive

 

and its controller. Make sure the pins are not

 

bent or misaligned.

 

 

Diskette drive problems

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