Gateway 7400 User Manual

Gateway®7400 Server

System Manual

October 2001

8508366

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gatewayis not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point,Field Mouse, Gateway 2000, GatewayCountry, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack,SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Preface.............................................................vii

Conventions used in this manual .......................................vii

Getting additional information . . .......................................viii

1 System Features ................................................1

Standardfeatures ...................................................1

Front panel ........................................................2

Back panel .........................................................4

Interiorofsystem....................................................6

System board ......................................................8

SCSI backplane board ..............................................10

Backside......................................................10

Frontside .....................................................11

Front panel board . . ................................................12

2SystemSetup..................................................15

Settinguptheserver................................................15

Installingtheoutriggersandcastors ....................................16

Startingtheserver..................................................17

Understanding the Power-On Self-Test ..............................18

Settinguptheoperatingsystem....................................18

Turningofftheserver ...............................................19

Resettingtheserver ................................................20

3 Case Access ...................................................21

Preventingstaticelectricitydischarge...................................22

Openingthecase ..................................................23

Opening the bezel door . . . .......................................24

Removingthebezel .............................................25

Removing the side cover panel ....................................26

Closingthecase ...................................................27

Replacingthesidepanel .........................................27

Replacingthebezel .............................................28

4 Replacing and Adding System Components ...................29

Drives............................................................30

Preparing to replace or add a drive . . . ..............................30

Drivecablinginformation .........................................31

iii

Replacingthediskettedrive........................................31

Replacing an optional drive . . ......................................33

Installinga3.5-inchdriveina5.25-inchdrivebay ......................35

Replacingahot-plugdrive .........................................38

Addingahot-plugdrive ...........................................42

ReplacingtheCDdrive ...........................................47

Addingadditional5.25-inchdevices .................................49

Replacingoraddingmemory ..........................................51

Replacingoraddingaprocessor .......................................55

Replacingthebattery ................................................60

Expansion cards ....................................................63

Replacing an expansion card ......................................63

Addinganexpansioncard .........................................65

Power supplies .....................................................68

Replacing a redundant power supply module ..........................68

Replacing the power supply . . ......................................70

Replacing the back panel and drive cage fans ............................73

Replacing the control panel board ......................................75

ReplacingtheSCSIbackplane.........................................77

Replacing the system board ...........................................80

5 Using the BIOS Setup Utility ....................................85

About the BIOS Setup utility ...........................................85

Updating the BIOS . . . ...............................................87

Settingtheconfigurationswitches ......................................88

TheClearPasswordswitch ........................................88

TheClearCMOSswitch ..........................................89

6 Managing Your System .........................................91

Protecting against power source problems . . .............................91

Surge suppressors ...............................................91

Line conditioners . ...............................................92

Uninterruptible power supplies ......................................92

Maintaining and managing your hard drive . . .............................93

Hard drive maintenance utility ......................................93

Harddrivemanagementpractices...................................94

Protectingyourserverfromviruses..................................96

Systemadministrationandcontrol ......................................98

ManageX Event Manager . . . ......................................98

Gateway® servermanagementsoftware .............................98

Systemsecurity .................................................98

Systemrecovery ...................................................101

Creatingastartupdiskette ........................................101

Using your Server Companion CD .................................101

7 Cleaning the Server ...........................................103

Cleaning the mouse ...............................................103

Cleaning the keyboard .............................................104

Cleaning the monitor screen . . . ......................................104

Cleaning the server and monitor cases . . . .............................104

8 Troubleshooting ...............................................105

Introduction ......................................................105

Troubleshooting checklist ...........................................106

Verifyingyourconfiguration ......................................106

Troubleshootingguidelines .......................................106

CDdriveproblems.................................................107

Diskettedriveproblems.............................................109

Harddriveproblems ...............................................110

Memoryandprocessorproblems .....................................111

Modem problems . . . ...............................................112

Peripheral/adapter problems . . . ......................................113

Printerproblems ..................................................114

Systemproblems..................................................116

Videoproblems ...................................................118

Error messages ...................................................120

A Safety and Regulatory Information ............................125

B System Specifications ........................................133

Environmentalspecifications .........................................134

System I/O addresses ..............................................135

Memorymap .....................................................138

Interrupts ........................................................138

DMAusage ......................................................139

Index..............................................................141

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

TRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.

Setup Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic. Viewpoint All referencesto front, rear, left, or right on the computer are based

on the computer being in a normal, upright position, as viewed from

the front.

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

Conventions used in this manual vii

Getting additional information

Log on to the Technical Support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are:

■ Hardware driver and program updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQs)

■ Documentation for peripherals or optional components

■ Online Technical Support

viii Preface

System Features

Standard features

■ As many as two Pentium

MHz Front Side Bus (FSB)

■ Four Dual Inline Memory Module (DIMM) sockets, that support up to

2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)

■ RCC Champion LE 3.0 North Bridge (CNB30LE) chipset

■ Integrated Intel 82559 LAN

■ Integrated dual-channel Ultra3/U160 SCSI

■ Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM

■ Seven PCI slots (two 64-bit/33 MHz slots and five 32-bit/33 MHz slots)

■ One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive

■ Integrated Voltage Regulator Modules (VRMs) for both processors

■ Keyboard port (PS/2

two Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA port

), mouse port (PS/2), two serial ports, parallel port,

III (FC-PGA Socket 370) processors with 133

Standard features 1

Front panel

Chassis lock

Power LED

Disk activity LED

System fault LED

PS 1 status LED PS 2 status LED

System reset

button

Power button

Reserved

Hot-plug drive lock

5.25” drive bay

CD drive Diskette drive

Powersupplyalarm speaker reset /system fault LED reset switch

Hot-plug drive activity LED

Hot-plug drive bay

Outriggers

Castors

Chassis lock prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel to the chassis.

Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode.

Disk activity LED glows green whenever a drive is actively reading or writing data.

System fault LED (yellow) indicates ECC (Error Checking and Correcting) memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

2 System Features

Frontpanel door (shown open)

PS 1 status LED glows green when the first power supply module in the redundant power supply is installed and working correctly. It flashes green if the power supply module fails or one of its power levels goes out of bounds. If the power supply module is not installed, this LED is off.

PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly. It flashes green if the power supply module fails or one of its power levels goes out of bounds. If the power supply module is not installed, this LED is off.

System reset button is a recessed button that lets you reset the server if it becomes nonresponsive.

Power button turns the server on and off. In an ACPI-enabled operating system like Windows 2000, you can set the power button to enter sleep mode rather than turning the system off.

Hot-plug drive lock secures the drive in place to prevent unauthorized or accidental removal.

Outriggers provide support for the castors.

Castors let you roll the server around for ease of service.

5.25-inch drive bays (3) have room for additional 5.25-inch devices such as

tape drives or an additional CD drive.

CD drive plays data or audio CDs.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Power supply alarm speaker reset/System fault LED reset switch disables

the power supply alarm speaker, if it’s sounding, or resets the system fault LED, if it’s flashing. Even though the switch resets the speaker, the power supply alarm is not cleared and the appropriate LED continues to flash until the failed power supply module is replaced.

Hot-plug drive activity LED indicates when the hot-plug drive immediately below it is reading or writing data.

Hot-plug drive bay has room for up to six hot-plug drives connected to a hot-plug backplane. Drives have to be set up in appropriate RAID configuration to be hot-pluggable. Removing a drive when it is not properly configured will result in lost data and may corrupt the operating system.

Front panel door covers the front panel controls to prevent unauthorized or accidental access.

Front panel 3

Back panel

Power connector

Power supply

cable clamp

Keyboard port

USB ports

Serial port A

Serial port B

Video port

Power supply module

Module power switch

Power supply module LED

Power supply module

Redundant power supply

Mouse port RJ-45 LAN port

Parallel port

Expansion card slots

Expansion card retention clips

Power supply modules (2) provide redundant power and hot-plug capability to power the server with minimal downtime.

Module power switches (2) provide independent power control for each redundant power supply module.

Power connector connects to the server power cord. The other end of the power cord plugs into an AC outlet or power strip.

4 System Features

Kensington lock slot

Power supply cable clamp secures the power supply cords so that they are not accidentally pulled from the power supply.

Keyboard port connects to a PS/2-compatible keyboard.

USB ports connect to external Plug-and-Play devices, such as printers, that

are automatically configured when they are plugged into the server through one of these ports. USB keyboards and mice are not supported.

Serial ports (2) connect to serial devices.

Video port connects to the monitor interface cable. The video controller is

integrated in the system board.

Power supply module LED glows steady green when the power supply module is operating normally.

Redundant power supply provides two hot-pluggable power supply modules that can independently support the power requirements of the server.

Mouse port connects to a PS/2-compatible mouse.

RJ-45 LAN port connects to a network. The adjacent indicator LEDs show

LAN activity (yellow) and 100 Mbit speed (green).

Parallel port connects to a printer or other parallel device.

Expansion card slots (7) have room for as many as seven PCI expansion

cards.

Expansion card retention clips (7) allow screwless retention of the expansion cards for ease of maintenance and installation.

Kensington lock slot provides a place to install a security cable and lock.

Back panel 5

Interior of system

Power supply Power supply fans

5.25-inch drive bays

N+1 power supply alarm board

3.25-inch drive bays

Hot-plug bays (Hot-plug cage)

Back panel fan

System board

System board tray

Drive cage fan

SCSI backplane

Power supply provides power to the system components. The redundant power supply provides hot-plug capability and fault tolerance.

Power supply fans provide cooling for the redundant power supply modules.

5.25-inch drive bays provide space for as many as four 5.25-inch drives. A

CD drive comes standard with the system and occupies one of the 5.25-inch drive bays.

N+1 power supply alarm board provides an audible alarm if a power supply module fails.

3.25-inch drive bays support as many as two 3.25-inch drives. A diskette drive comes standard with the system and occupies one 3.25-inch drive bay. A hard drive is typically installed in the second drive bay.

Hot-plug bays support as many as six 1-inch high 3.25-inch SCA SCSI hard drives. Drive bays without hard drives contain empty drive carriers to control airflow and EMC emissions.

6 System Features

SCSI backplane provides the control for the hot-plug drives.

Drive cage fan provides cooling for the hot-plug drives and other internal

components.

System board tray supports the system board and makes it easier to remove and install.

System board (See “System board” on page 8.)

Back panel fan provides cooling for system board components and additional

cooling for the power supply.

Interior of system 7

System board

A Rear chassis fan connector B Main ATX power connector C CPU 1 socket D CPU 2 socket E CPU 1 Fan connector

8 System Features

DIMM sockets (3 to 0, right to left)

F G Front chassis fan connector

H I

C SMB header

I Floppy drive connector J Primary IDE connector K Secondary IDE connector L CPU 2 fan connector M Speaker N Front panel connector O Auxiliary HDD activity LED connector P U160 LVD SCSI Channel A connector Q U160 LVD SCSI Channel B connector R Configuration switch S Battery T (not used) U PCI 32-bit/33 MHz slot V PCI 64-bit/33 MHz slots (2) W (not used) X (not used) Y PCI 32-bit/33 MHz slots (4)

Z Video port AA Serial port B AB Parallel port AC Serial port A AD RJ-45 Ethernet and USB ports 1 and 2 AE PS/2 Keyboard and mouse ports

System board 9

SCSI backplane board

Back side

JP5: Delay start jumper

Power connector

SCSI connector

JP6: Termination jumper

JP5: Delay start jumper controls the spin-up sequence of the drives attached to the backplane. If you leave the delay start jumper on (enabled - default), the drives spin up one at a time in order of their SCSI ID. If you remove the delay start jumper, all drives spin up simultaneously, which may cause an excessive drain on the system power supply.

JP6: Termination jumper - The backplane is designed to occupy one end of the bus and is terminated (jumper off - default).

SCSI connector provides the point of connection for the SCSI cable from the hot-plug controller.

Power connector provides the point of connection for the power cable from the power supply.

10 System Features

Front side

Reserved LED (6)

SCA SCSI drive connectors (6)

Reserved LED (6) reserved for future use.

Drive activity LED (6) flashes green when the drive is actively reading or

writing data.

SCA SCSI drive connectors (6) provide points of connection for six SCA SCSI drives.

Drive activity LED (6)

SCSI ID 2

SCSI ID 1

SCSI ID 0

SCSI ID 5

SCSI ID 4

SCSI ID 3

SCSI backplane board 11

Front panel board

The front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the front panel board are shown and described below.

Power LED

Disk activity LED

System fault LED

PS 1 status LED

NMI button

PS 2 status LED

System reset button

Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode.

Disk activity LED glows green whenever a hard drive is actively reading or writing data.

System fault LED (yellow) indicates ECC memory system fault (steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault).

Chassis intrusion detection switch

Front panel connector Power supply alarm

speakerreset/System fault LED reset switch

Power button

12 System Features

System reset button lets you reset the server if it has become nonresponsive.

Power button turns the server on and off. In an ACPI-enabled operating

system like Windows 2000, you can set the power button to enter sleep mode rather than turning the system off.

Power supply alarm speaker reset/System fault LED reset switch disables the power supply alarm speaker or resets the system fault LED. The alarm is not cleared and the appropriate LED continues to glow until the failed power supply module is replaced.

NMI (Non-Maskable Interrupt) button allows a technician to help debug server errors.

Chassis intrusion detection switch sends a message to the system management hardware, logging an event when the front bezel is removed.

Front panel connector connects the controls on the front panel with the system board.

Front panel board 13

14 System Features

System Setup

Settinguptheserver

Use the instructions on the quick guide poster that came with the server to assemble the server.

You can prepare a safer working environment before assembling the server by following these guidelines:

■ Use a clean, flat, and stable surface for the server. Allow at least 12 inches

at the rear of the server for cabling and air circulation.

■ Obtain an adequately rated uninterruptible power supply (UPS). A UPS

protects against AC line spikes, power interruptions, and other power fluctuations that may damage the server.

■ Protect the server from extreme temperature and humidity. Do not

expose it to direct sunlight, heater ducts, or other heat-generating objects.

■ Keep the server away from equipment that generates magnetic fields,

such as unshielded stereo speakers. Even a telephone placed too close to the server may cause interference.

■ Plug the server into a wall outlet, power strip, or uninterruptible power

supply (UPS). Make sure the power cords are secured in the power supply cable clamp on the back panel.

Important Keep the boxes and packing material. If you need to send

theserver to Gatewayforrepairs,youmust usetheoriginal packaging or your warranty may be voided.

Settinguptheserver 15

Installing the outriggers and castors

The tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vibrations when the chassis is placed on a desktop. However, if you intend to place the chassis on the floor, you may find it easier to maintain the system if you install the castors (included), which let you roll the server out for easier access.

To install the outriggers and castors:

1 Gently turn the chassis upside down, resting it on the top panel. 2 Align the outriggers and castors with the slots on the bottom panel of

the chassis.

3 Place the tabs on the outriggers into the corresponding slots on the

bottom panel and slide the outriggers toward the ends of the chassis.

4 Carefully return the chassis to the upright position.

16 System Setup

Starting the server

Before you start the server for the first time, make sure that:

■ The redundant power supply is autosensing. It automatically determines

the voltage of the incoming power source and compensates accordingly.

■ All cables are firmly connected to the proper ports on the back panel of

the server.

Caution Electricity can flow from connected peripherals into the

system causing a shock. Make sure your server and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the server.

■ Both power supply modules in the redundant power supply are turned

on.

■ The server and monitor are plugged into an AC outlet, power strip, or

UPS (uninterruptable power supply) and that the power strip or UPS is turned on.

To start the system:

1 If you have connected the system components to a power strip or UPS,

make sure all the system components are turned off, then turn on the power strip or UPS.

2 Turn on the monitor. 3 Turn on the server. Make sure that the individual power buttons on the

power supply modules are turned on. The light-emitting diodes (LEDs) on the front panel and on each power supply module are lit when the power is on.

4 Turn on any other components connected to the server, such as speakers,

a printer, or a scanner. If nothing happens when you turn on the system:

■ Make sure that the power cables are securely plugged in and that

the power strip or UPS is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power strip, AC outlet, or UPS, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

Starting the server 17

Understanding the Power-OnSelf-Test

When you turn on your server, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press T

The system displays an error message if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help Technical Support diagnose the cause.

AB during POST.

Setting up the operating system

The first time you start your server, the operating system takes a few minutes to set up. Refer to your operating system documentation for specific questions regarding the operating system.

Important For other operating systems, such as Windows®2000 or

Novell software manual for setup instructions.

Netware,referto the appropriate operating system

To complete the operating system setup for Windows NT:

1 After the server starts, the start-up wizard opens. Continue by clicking

Next.

2 Type the requested information in the appropriate text boxes. When you

have finished typing the information, continue by clicking

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking the wizard tells you to restart your server.

If you need to return to the previous dialog box to change any of your entries, click

Back.

Next to move through the dialog boxes, until

4 Restart the server. The setup is complete.

Next.

18 System Setup

Turning off the server

Every time you turn off the server, shut down the operating system first. You may lose data if you do not follow the proper procedure.

Important For other operating systems, such as Windows 2000 or

Novell Netware, refer to the appropriate operating system software manual for instructions.

To turn off the server in Windows NT:

1 Click Start, then select Shut down the computer?, then Shut Down. 2 Click OK. The operating system shuts down. If you see a message saying

It is now safe to turn off your computer, turn off the server by pressing the

power button.

3 Turn off the monitor and peripherals.

Warning When you turn off the serverbypressing the power button,

some electric current still flows through it. Before opening theservercase or connecting or removing any peripherals, turn off the server,then unplugthepowercord and modem cord (if installed) or you may get an electric shock.

Turning off the server 19

Resetting the server

If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the system.

Important For other operating systems, such as Windows 2000 or

Novell Netware, refer to the appropriate operating system software manual for instructions.

To close unresponsive programs and reset the server in

Windows NT:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Click Task Manager, then select the program that is not responding. 3 Close the program by clicking End Task. 4 If the server does not respond, press the reset button to restart the server.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

20 System Setup

Case Access

The Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases where the pieces fit very tightly, a tool may make the job easier.

The various clips, tabs, thumbscrews, and other devices that allow toolless construction are color-coded in green for easy identification.

Preventing static electricity discharge

Before opening the server case, follow these precautions to prevent damage from static electricity. When opening your server case, always perform the following procedure.

Caution Static electricity can permanently damage electronic

components in your server. Prevent electrostatic damage to your server by following static electricity precautions every time you open your server case.

To prevent static electricity discharge:

1 Turn off the server power. 2 Touch a bare metal surface on the back of the server. 3 Unplug all power cords from AC outlets and disconnect the modem cord

(if installed).

Also follow these static electricity precautions:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags or containers only when you

are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

■ Always hold cards by their edges and their metal mounting brackets.

Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface.

22 Case Access

+ 126 hidden pages

Gateway 7400 User Manual

Notices

Contents

Preface

Conventions used in this manual

Getting additional information

System Features

Standard features

Front panel

Back panel

Interior of system

System board

SCSI backplane board

Back side

Front side

Front panel board

System Setup

Settinguptheserver

Installing the outriggers and castors

Starting the server

Understanding the Power-OnSelf-Test

Setting up the operating system

Turning off the server

Resetting the server

Case Access

Preventing static electricity discharge