Cisco IP Phone 8941, IP Phone 8945 User Manual

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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

For Cisco Unified IP Phone 8941 and 8945

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

Your Phone 1

Cisco Unified IP Phone 8941 1

Phone Connections 1

Footstand 3

Buttons and Hardware 4

Phone Screen 7

Phone with a Single Line 7

Phone with Multiple Lines 8

Power-Save Mode 10

Handset Rest 10

Cisco Unified IP Phone 8945 11

Phone Connections 11

Bluetooth 13

Footstand 14

Buttons and Hardware 15

Phone Screen 18

Phone with a Single Line 18

Phone with Multiple Lines 19

Power-Save Mode 21

Handset Rest 21

Applications 23

Phone Applications 23

Call History 23

View Call History 24

View Call Record Details 24

Filter Call History 24

Dial From Call History 25

Edit Number From Call History 25

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Clear Call History 25
Delete Call Record From Call History								25
Preferences		26
Ringtones			26
Brightness			26
Camera Settings 27
Bluetooth			27
Accessories		28
View Accessories List					28
View Accessory Details					28
Set Up Wideband for Analog Headset								29
Add Bluetooth Accessory						29
Delete Bluetooth Accessory							30
Connect Bluetooth Accessory							30
Disconnect Bluetooth Accessory 30
Administrator Settings 30
Phone Information				30
View Phone Information 31
Contacts	33
Phone Contacts		33
Corporate Directory				33
Search for and Dial a Contact							33
Search for and Dial a Contact While on a Call 34
Personal Directory				34
Personal Directory Options						34
Fast-Dial Codes with Personal Directory 36
Messages	39
Voice Messages			39
Personalize Your Voicemail					39
Check for Voice Messages					39
Listen to Voice Messages					40
Calling Features			41
Feature Buttons and Softkeys					41
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Agent Greeting	42
Answer 42
Answer Your Oldest Call First		43
Auto Answer 43
Auto Answer with Your Headset 43
Auto Answer with Your Speakerphone			43
Barge 43
Add Yourself to a Call on a Shared Line			43
Call Back 43
Set up a Call Back Notification		44
Call Forward All	44
Forward Calls on Your Phone		45
Call Park 45
Park and Retrieve a Call Using Park 46
Park and Retrieve a Call Using Assisted Directed Call Park					46
Park and Retrieve a Call Using Manual Directed Call Park					46
Call Pickup 47
Answer a Call Using Pickup 48
Answer a Call Using Group Pickup and a Group Pickup Number 48
Answer a Call Using Group Pickup and a Phone Number				48
Answer a Call Using Other Pickup 48
Call Waiting 49
Respond to a Call Waiting Notification			49
Conference 49
Add Another Party to Your Call to Create a Conference				49
Join Calls Together in a Conference 50
Swap Between Calls Before Completing a Conference				50
View Conference Participants		50
Remove Conference Participants 50
Divert 51
Divert a Call	51
Do Not Disturb	51
Turn DND On and Off 52
Extension Mobility 52
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)						3

Enable Extension Mobility 52
Fast Dial	52
Place a Call with a Fast-Dial Button 53
Hold 53
Hold and Resume a Call				53
Swap Between Holding and Active Calls							53
Put a Call on Hold by Answering a New Call 53
Determine if a Shared Line is on Hold 54
Remote Hold			54
Hold Reversion			54
Respond to a Hold Reversion Notification							54
Hunt Groups		54
Sign In and Out of a Hunt Group						54
Intercom	55
Place a Dedicated Intercom Call						55
Place a Dialable Intercom Call					55
Receive an Intercom Call				56
Line Status		56
Line Status Indicators 56
Malicious Call Identification				57
Trace a Suspicious Call				57
Meet Me	57
Host a Meet-Me Conference					57
Join a Meet-Me Conference					58
Mobile Connect			58

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 58 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 59

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 59 Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone 59

Mute 59

Mute Your Phone 60

Mute Your Video 60

On-hook Dialing 60

Dial a Number On Hook 60

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Plus Dialing 60
Dialing an International Number	61
Privacy 61
Enable Privacy on a Shared Line	61
Quality Reporting Tool 61
Report Problems on Your Phone	62
Redial 62
Redial a Number 62
Secure and Nonsecure Indication Tone		62
Shared Lines 63
Silent Monitoring and Recording 63
Speed Dial 63
Place a Call with a Speed-Dial Button 64
Place a Call with a Speed-Dial Code		64
Use a Speed-Dial Code On Hook		64
Use a Speed-Dial Code Off Hook		64
Transfer 64
Transfer a Call to Another Number 65
Swap Between Calls Before Completing a Transfer			65
Web Dialer 65
Use Web Dialer with Cisco Directory		65
Use Web Dialer with Another Online Corporate Directory				66
Set Up, View, or Change Web Dialer Preferences			66
Sign Out of Web Dialer 67
User Options 69
User Options Web Pages 69
Sign In and Out of User Options Web Pages 69
Device 70
Select a Device From the User Options Web Pages			70
Customize Do Not Disturb Options 70
Line Settings 71
Set Up Call Forwarding Per Line		71
Change the Voice Message Indicator Setting Per Line				71

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Change the Audible Voice Message Indicator Setting Per Line					72
Change the Ring Settings Per Line				72
Change or Create a Line Text Label for Your Phone Display 72
Speed Dial on the Web	73
Set Up Speed-Dial Buttons			73
Set Up Speed-Dial Codes		73
Phone Services 73
Subscribe to a Service 74
Search for Services	74
Change or End Services		74
Change a Service Name		74
Add a Service to an Available Programmable Feature Button					74
User Settings 75
Change Your Browser Password			75
Change Your PIN 75
Change the Language for Your User Options Web Pages 75
Change the Language for Your Phone Display 76
Directory 76
Personal Address Book 76
Add a New PAB Entry	76
Search for a PAB Entry	76
Edit a Personal Directory Entry			77
Delete a Personal Directory Entry 77
Assign a Feature Button for Personal Address Book 77
Fast Dials 77
Assign a Feature Button for Fast Dial				78
Assign a Fast Dial Code to a PAB Entry				78
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 78
Search for a Fast Dial Entry		78
Edit a Fast Dial Phone Number			78
Delete a PAB Entry	79
Mobility Settings 79
Add a New Remote Destination			79
Create an Access List	80
Plugins 81
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Access Plugins 81

FAQs and Troubleshooting 83

Frequently Asked Questions 83

Troubleshooting Tips 85

Personal Directory 86

User Options 86

Product Safety, Security, Accessibility, and Related Information 87

Safety and Performance Information 87

Power Outage 87

External Devices 87

Bluetooth Wireless Headset Performance 88

FCC Compliance Statements 88

FCC Part 15.21 Statement 88

FCC RF Radiation Exposure Statement 88

FCC Receivers and Class B Digital Statement 89

Cisco Product Security 89

Accessibility Features 89

Additional Information 90

Warranty 111

Cisco One-Year Limited Hardware Warranty Terms 111

Index 1

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Your Phone

This chapter describes the features of the Cisco Unified IP Phones 8941 and 8945.

Cisco Unified IP Phone 8941

The Cisco Unified IP Phone 8941 provides these features:

•Phone connections

•Footstand

•Buttons and hardware

•Phone screen

•Power-save mode

•Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco IP Phone 8941, IP Phone 8945 User Manual

236959

AUX

	3
	2	6	7
	5
	4
1	DC adapter port (DC48V)	5	Computer port (10/100 PC) connection
2	AC-to-DC power supply (optional)	6	Handset connection
3	AC power wall plug (optional)	7	Analog headset connection (headset optional)
4	Network port (10/100 SW) with IEEE
	802.3af and 802.3at power enabled
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Your Phone

Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

2	2
1	1

1	1
2	2

		236960

1	Insert the curved connectors into the	2	Lift the footstand until the connectors
	lower slots.		snap into the upper slots.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Note Connecting and disconnecting the footstand may require a little more force than you expect.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.)

13 12

2 3

10 9

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1	Phone screen	Shows information about your phone, including directory number, call
		information (for example caller ID, icons for an active call or call on
		hold) and available softkeys.

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		Your Phone

2	Video Camera	Connects to your Cisco Unified IP Phone and allows you to make a
		point-to-point video call with another Cisco Unified IP Phone.

3	Lens Cover button	Integrated lens cover protects the camera lens.

4	Softkey buttons	Allows you to access the softkey options (for the selected call or menu
		item) displayed on your phone screen.

5	Navigation pad and	The two-way Navigation pad allows you to scroll through menus,
	Select button	highlight items, and move within a text input field.
		The Select button (center of the Navigation pad) allows you to select a
		highlighted item as well as wake up the phone from deep sleep mode.
		The Select button is lit (white) when the phone is in power-save mode.

6	Conference button	Creates a conference call.

7	Hold button	Places a connected call on hold.

8	Transfer button	Transfers a call.

9	Redial button	Redials a call.

10	Keypad	Allows you to dial phone numbers, enter letters, and choose menu
		items (by entering the item number).

11	Speakerphone button	Selects the speakerphone as the default audio path and initiates a new
		call, picks up an incoming call, or ends a call. During a call, the button
		is lit green.
		The speakerphone audio path does not change until a new default
		audio path is selected (for example, by picking up the handset).
		If external speakers are connected, the Speakerphone button selects
		them as the default audio path.

12	Video Mute button	Mutes the video from the phone screen during a video call. When Video
		Mute is on, the Video Mute button is lit red.

13	Mute button	Toggles the microphone on or off during a call. When the microphone
		is muted, the button is lit red.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

14	Headset button	Selects the headset as the default audio path and initiates a new call,
		picks up an incoming call, or ends a call. During a call, the button is
		lit green.
		A headset icon		in the phone screen header line indicates the headset
		is the default audio path. This audio path does not change until a new
		default audio path is selected (for example, by picking up the handset).

15	Volume button	Controls the handset, headset, and speakerphone volume (off hook)
		and the ringer volume (on hook).
		Silences the ringer on the phone if an incoming call is ringing.

16	Messages button	Auto-dials your voicemail system (varies by system).

17	Applications button	Opens the Applications menu. Depending on how your system
		administrator sets up the phone, use it to access applications such as
		call history, preferences, administrator settings, and phone
		information.

18	Contacts button	Opens/closes the Contacts menu. Depending on how your system
		administrator sets up the phone, use it to access personal directory,
		corporate directory, or call history.

19	Phone Speaker	Speaker for the phone.

20	Programmable feature	Each corresponds with a phone line, speed dial, and calling feature.
	buttons (also called	Pressing a button for a phone line displays the active calls for that line.
	Line buttons)
	Line buttons)	Color LEDs indicate the line state:
		Color LEDs indicate the line state:
		•	Amber	—Ringing call on this line


		•	Green	—Active or held call on this line
		•	Green	—Active or held call on this line
		•	Red	—Shared line in-use remotely
		•	Red	—Shared line in-use remotely

21	Handset rest	To rest the phone handset.
		When there is an incoming call, the LED in the handset rest flashes red.
		If there is a new voice message, the LED is lit red.

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Your Phone

Phone Screen

The way that your system administrator sets up your phone determines what is displayed on your phone screen.

Phone with a Single Line

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		4

1	Line label	Displays the line phone information.

2	Header	Displays the date and time, and information (such as phone number) about
		the selected line.

3	Primary line details	Displays information (such as phone number and duration) about a
	and other phone	connected call on the line.
	information	The timer counts the call duration in minutes and seconds (MM:SS) until

		the call exceeds 60 minutes. Then the timer counts hours and minutes
		(HH:MM).

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)				7

4	Softkeys	Softkey options for the selected (highlighted) call only.
		If you select a different call (by pressing a feature button or the Navigation
		pad, or by answering a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

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Your Phone

1	Primary line label	Displays information about the primary phone line.
		Look for the blue icon on the line label to see which line is selected. In
		this case, the primary line is selected, and the information displayed is
		for the primary line only.

2	Header	Displays the date and time, and information (such as phone number)
		about the selected line.

3	Primary line details and	Displays information (such as call status and duration) about a
	other phone	connected call associated with the selected line.
	information

4	Secondary line details	Displays information (such as call status and duration) about a
	and other phone	connected call associated with the selected line.
	information.

5	Softkeys	Softkey options for the selected call only.
		If you select a different call (by pressing a feature button or the
		Navigation pad, or by answering a ringing call), the softkey options
		may change.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Power-Save Mode

Depending on how your system administrator sets up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

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1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you.

4Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

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Your Phone

Cisco Unified IP Phone 8945

The Cisco Unified IP Phone 8945 provides these features:

•Phone connections

•Bluetooth

•Footstand

•Buttons and hardware

•Phone screen

•Power-save mode

•Handset rest