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Cisco MGX 8850 Multiservice Switch
Installation and Configuration
Release 1.1.3
September 2002
Corporate Headquarters
Cisco Systems, Inc. 170 West Tasman Drive
San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 526-4100
Customer Order Number: DOC-7811223=
Text Part Number: 78-11223-03 Rev. B0
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:
•Turn the television or radio antenna until the interference stops.
•Move the equipment to one side or the other of the television or radio.
•Move the equipment farther away from the television or radio.
•Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That’s Possible are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, GigaStack, IOS, IP/TV, LightStream, MICA, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R)
Cisco MGX 8850 Multiservice Switch Installation and Configuration
Copyright © 2002, Cisco Systems, Inc.
All rights reserved. Printed in USA.
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7Which method do you prefer?
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Document Information
Document Title: Cisco MGX 8850 Multiservice Switch Installation and Configuration
Part Number: 78-11223-03, Rev. B0 |
S/W Release (if applicable): Release 1.1.3 |
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C O N T E N T S |
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Preface xxiii |
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Objectives |
xxiii |
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Audience xxiii |
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Organization |
xxiii |
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Related Documentation |
xxiv |
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MGX 8850 Switch, Release 1.1.3 Related Documentation |
xxiv |
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Cisco WAN Manager, Release 10, Related Documentation |
xxv |
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Cisco WAN Switching Software, Release 9.3 Related Documentation xxv |
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Conventions |
xxvi |
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Obtaining Documentation |
xxvii |
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World Wide Web |
xxvii |
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Documentation CD-ROM |
xxvii |
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Ordering Documentation |
xxvii |
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Documentation Feedback |
xxvii |
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Obtaining Technical Assistance |
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xxviii |
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Cisco.com xxviii |
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Technical Assistance Center |
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Cisco TAC Web Site |
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Cisco TAC Escalation Center |
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Introducing the MGX 8850 |
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C H A P T E R 1 |
1 |
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MGX 8850 System Overview |
1 |
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Applications of the MGX 8850 |
3 |
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Universal Edge Architecture |
3 |
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Card Slot Locations |
4 |
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Standards-Based Conversion to ATM 4 |
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MGX 8850 Enclosure and Power |
5 |
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MGX 8850 Management |
5 |
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Summary of the MGX 8850 Cards and Modules 6
Introduction to Core Card Sets and Service Modules 6
Redundancy for Service Modules 10
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1:1 Redundancy |
10 |
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Hot Standby 11 |
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1:N Redundancy |
11 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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Contents
C H A P T E R 2 |
Module and Service Descriptions |
1 |
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Processor Switching Module |
1 |
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PXM1 Features 2 |
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PXM1 Illustration and LED Description |
2 |
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PXM1 User Interface Back Cards 3 |
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1. PXM1-UI (standard) |
4 |
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2. PXM-UI-S3 (optional) |
4 |
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Making External Clock Connections |
4 |
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Stratum-4 clocking |
4 |
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Stratum-3 clocking |
4 |
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PXM1 Back Card Illustrations |
5 |
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PXM1 User Interface Back Cards |
5 |
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SMFLR-1-622 Back Card |
7 |
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SMFIR-1-622 Back Card |
8 |
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SMF-155 Back Card |
9 |
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BNC-2T3 Back Card |
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BNC-2E3 Back Card |
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Service Resource Module |
12 |
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Bit Error Rate Testing |
12 |
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1:N Service Module Redundancy |
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Bulk Distribution Mode |
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Module Requirements with Bulk Distribution and Redundancy 13 |
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Installation Requirements for the MGX-SRM-3T3/C |
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SRM Illustration and LED Indicators |
13 |
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ATM UNI Service Module (AUSM) |
15 |
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AUSM Features 15 |
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Quality of Service (QoS) Management |
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Inverse Multiplexing |
15 |
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Physical Layer Features |
16 |
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AUSM/B Front Card Illustration and LED Description |
17 |
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Back Cards for the AUSM/B |
18 |
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Frame Relay Service Modules |
20 |
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Features Common to All FRSMs |
20 |
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Data-Link Layer Features |
20 |
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Frame Relay Features |
20 |
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ATM FUNI Features |
21 |
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Frame Forwarding Features |
21 |
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Rules for FRSM Slot Installation |
22 |
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Redundancy for Frame Service Modules |
22 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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vi |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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Contents
Hot Standby 22 |
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1:1 Redundancy |
22 |
1:N Redundancy |
23 |
Connection Types on the FRSM 23 |
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Frame Relay-to-ATM Network Interworking |
23 |
Frame Relay-to-ATM Service Interworking |
24 |
Frame Forwarding 26 |
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ATM Frame-to-User Network Interface |
27 |
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Types of Frame Service Modules |
27 |
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FRSMs for T1 and E1 Lines |
28 |
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FRSMs for T3 and E3 lines |
32 |
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FRSMs for Serial Connections |
38 |
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Circuit Emulation Service Modules |
45 |
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CESM for T1 and E1 lines |
45 |
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CESM T1 and E1 Features |
45 |
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CESM for T3 and E3 lines |
50 |
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Voice Service—VISM 55 |
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VISM Documentation |
55 |
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Summary of Features Supported with VISM 1.5 |
55 |
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Summary of Features Supported with VISM 2.0 |
57 |
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VISM Redundancy |
57 |
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Card Combinations |
58 |
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VISM Card Illustrations and LED Description |
58 |
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Route Processor Module |
61 |
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RPM Documentation |
61 |
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Site Preparation |
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C H A P T E R 3 |
1 |
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Parts Checklist |
1 |
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Site Preparation |
1 |
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Regulatory Compliance and Safety Information |
2 |
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Safety Recommendations |
3 |
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Maintaining Safety with Electricity |
3 |
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Warning Definition |
4 |
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Product Disposal Warning |
5 |
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Lightning Activity Warning |
6 |
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Jewelry Removal Warning |
7 |
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Power Supply Warning 8 |
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Power Supply Disconnection Warning |
9 |
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Power Disconnection Warning 10 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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vii |
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Contents
Grounded Equipment Warning |
11 |
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Installation Warning |
11 |
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Class 1 Laser Product Warning |
12 |
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Laser Beam Warning 12 |
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Seismic Considerations |
13 |
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Seismic Anchoring for a Cisco Rack 13 |
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Power and Grounding |
16 |
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AC Power Circuit Breakers |
16 |
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DC Power Circuit Breakers |
16 |
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Electrical Power for AC-Powered Nodes |
16 |
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Electrical Power for DC-Powered Switches |
17 |
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Bonding and Grounding |
18 |
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Wiring a Mixed Ground System with Redundant Supplies 19 |
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Conductor Characteristics for Carrying Current and Ensuring Low Voltage Drops 20 |
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Using the Electrostatic Wrist Strap |
21 |
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Co-Locating Cisco Units in the Same Rack |
22 |
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Making the Frame Bonding (Ground) Connection |
22 |
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Making Cisco Cabinet Ground Connections |
22 |
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Enclosure and Card Installation |
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C H A P T E R 4 |
1 |
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Summary of Rack Installation tasks |
1 |
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Prepare for Installation |
1 |
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Layout Plans 1 |
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Rack Configuration |
2 |
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Module Stacking Order |
2 |
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Mounting the MGX 8850 Modules |
3 |
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Installation Tools |
4 |
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Mounting Rails for the Enclosure Modules |
4 |
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Cisco Rack Installations |
6 |
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Open Rack Installations |
6 |
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Install the MGX 8850 with a Mechanical Lift (Recommended) |
7 |
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Install the MGX 8850 without a Mechanical Lift (Optional) |
8 |
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Remove Front Cards |
8 |
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Remove Back Cards |
9 |
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Remove 220 VAC Power Supplies |
9 |
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Install the Enclosure |
10 |
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Re-install the Front and Back Cards |
12 |
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Install Electrical Connections |
13 |
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Install 220 VAC Power Supplies (If Necessary) 14 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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viii |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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Contents
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Connect 220 VAC Power to the MGX 8850 |
14 |
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Connect DC Power to the MGX 8850 |
15 |
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Swapping a Primary or Redundant DC PEM with Power On 16 |
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Install a PEM in a System with Power On |
16 |
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MGX 8850 with 110 VAC Power Supply |
17 |
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Remove or Replace Cards to 110 VAC Node |
18 |
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Removing 110 VAC Power Supply |
18 |
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Replacing 110 VAC Power Supply |
19 |
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Installing the Fan Power Cable in a 110 VAC Node |
19 |
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MGX 8850 Low-Profile System with DC Power Supply |
20 |
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Configuration Limitations |
20 |
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Adding and Removing Cards in the MGX 8850 Low-Profile DC Version 21 |
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Install the Cable Manager |
22 |
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Routing Data Cables |
23 |
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Install System Power Cables |
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24 |
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Power Cable Description |
24 |
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Steps to Install System Power Cabling |
25 |
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Install the Fan Power Cable |
27 |
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Fan Cable Description |
27 |
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Steps to Install the Fan Cable |
28 |
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Initial Start-up of the MGX 8850 |
30 |
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Converting Single-Height Slots to Double-Height Slots |
31 |
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Configuring the MGX 8850 Shelf |
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C H A P T E R |
5 |
1 |
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User Interface Access Ports |
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2 |
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Control Port |
2 |
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Ethernet Port |
2 |
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Maintenance Port |
3 |
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Other Ports |
3 |
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IP-Based Applications |
3 |
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Initial Shelf Bring-Up |
3 |
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Bringing Up a PXM1 with No Runtime Firmware |
4 |
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Configuring Node-Level Parameters |
6 |
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Downloading Firmware to a Service Module |
11 |
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Card and Service Configuration |
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C H A P T E R |
6 |
1 |
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Tasks and Rules to Configure Cards and Services |
2 |
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Sequence of Configuration Tasks 2 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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|
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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ix |
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Contents
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Modifying the Resource Partitioning |
2 |
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Rules for Adding Connections |
3 |
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Rules for Adding a DAX Connection |
3 |
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Rules for Adding Three-Segment Connections 4 |
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Rules for Adding Management Connections |
4 |
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Processor Switching Module |
5 |
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Configuring Synchronization for the Shelf |
6 |
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Clock Sources 6 |
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Clock Source Types |
6 |
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Clock Source Configuration |
6 |
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Configuration Example |
7 |
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Configuring PXM1 Card-Level Parameters, Lines, and Ports |
8 |
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Automatic Protection Switching on the PXM1 |
10 |
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APS Requirements |
11 |
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APS Configuration |
11 |
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Adding Connections on a PXM1 in a Stand-Alone Node |
12 |
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ATM Universal Service Module |
16 |
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Summary of AUSM Features |
16 |
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Configure the Card, Lines, and Ports |
17 |
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Configure Inverse Multiplexing |
20 |
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Adding and Configuring Connections on the AUSM/B |
20 |
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BPX 8600-to-BPX 8600 Segment |
26 |
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Frame Service Module Features |
26 |
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Summary of Frame Service Module Features 26 |
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Configuring Frame Relay Service |
29 |
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Configuring the FRSM Cards, Lines, and Ports |
30 |
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Adding a Frame Relay Connection |
36 |
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Establishing the BPX 8600-to-BPX 8600 Series Segment |
|
42 |
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Test Commands for the FRSM Cards |
43 |
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Support for Alarm Reporting |
44 |
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Bit Error Rate Testing on an Unchannelized T3 or E3 FRSM |
44 |
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Circuit Emulation Service Module for T3 and E3 |
44 |
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Features 45 |
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Cell Delay Treatment |
45 |
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Error and Alarm Response |
45 |
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||
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Configuring Service on a T3 or E3 CESM |
46 |
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||||
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|
Configuring the Card, Lines, and Ports |
46 |
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||||
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Adding and Modifying Connections |
48 |
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||||
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|
Bit Error Rate Testing on a T3 or E3 CESM |
50 |
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||||
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|
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
|
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||||
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||
|
x |
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|
|
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
|
||
|
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|
|
|
||||
Contents
Eight-Port Circuit Emulation Service Modules |
|
51 |
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|
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Structured Data Transfer |
51 |
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||
Unstructured Data Transfer |
52 |
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||
Cell Delay Treatment |
52 |
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Redundancy Support for the Eight-Port CESM |
52 |
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||||||
Error and Alarm Response |
53 |
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|
||
Configuring Service on an Eight-Port CESM |
53 |
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|
|||||
Configuring the Card, Lines, and Ports |
53 |
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|
|||||
Configuring Bulk Distribution and Redundancy |
55 |
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|
|||||||
Adding and Modifying Connections |
56 |
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|
|||||
Service Resource Module |
60 |
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|
Configuring Card and Line Parameters |
60 |
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|
||||
Bulk Distribution for T1 Service |
61 |
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|
|||
Redundancy Support by the MGX-SRM-3T3/C |
61 |
|
|
|
||||||
Configuring Redundancy Through the Redundancy Bus |
62 |
|
||||||||
Configuring Redundancy Through the Distribution Bus |
63 |
|
||||||||
Bit Error Rate Testing Through an MGX-SRM-3T3 |
63 |
|
|
|||||||
Pattern Test Options |
66 |
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|
||
Loopback Test Options |
67 |
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||
Online Diagnostics Test |
67 |
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Automatic Switchover |
67 |
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Alarms 67 |
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Log Files |
67 |
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|
Commands to Operate the Online Diagnostics |
68 |
|
|
|
||||||
DS3 Loopback Test |
69 |
|
|
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|
|
Configure Loopback on the Entire DS3 Line |
69 |
|
|
|||||||
Configure Loopback on all DS1s in a DS3 Line |
69 |
|
|
|||||||
Receive a Loopback Request |
69 |
|
|
|
|
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|
|||
Configure Transmit FEAC code |
70 |
|
|
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|
|||
Configure Ds3 for Sending Looped or Normal Data 70 |
|
|
||||||||
Configure DS3 for Sending Line Loopback |
71 |
|
|
|
||||||
Configure DS3 for Sending Loopback Deactivation Request |
71 |
|||||||||
Configuring FEAC Validation Criteria to be FEACCodes4Of5 |
72 |
|||||||||
Configure FEAC Validation Criteria to be FEACCodes8Of10 |
72 |
|||||||||
Negative Tests |
73 |
|
|
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|
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|
|
Disable FEAC Codes |
73 |
|
|
|
|
|
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|
||
Configure DS3 Loopback Codes from the Standby PXM1 Card |
74 |
|||||||||
|
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
|
|
|
|
|
|
|||
|
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
|
|
xi |
|
|
|
|
|
Contents
A P P E N D I X |
A |
System Specifications |
1 |
|
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|
|||
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|
|
Enclosure and System Power Specifications |
1 |
|
|
||||||
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|
|
Physical and Electrical Characteristics for the Enclosure 1 |
|||||||||
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|
|
Physical and Electrical Characteristics for Cards 3 |
|
|
|||||||
|
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|
|
Electromagnetic Compatibility and Immunity |
4 |
|
|
||||||
|
|
|
|
Processor Switching Module Specifications 6 |
|
|
|||||||
|
|
|
|
MGX-AUSM/B-8T1E1 Interface Characteristics |
8 |
|
|
||||||
|
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|
|
MGX-FRSM-2CT3 Specifications |
12 |
|
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|||
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|
MGX-FRSM-2CT3 Framer |
13 |
|
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|
|||
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|
|
MGX-FRSM-2CT3 Line Alarms |
13 |
|
|
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|
||||
|
|
|
|
MGX-FRSM T3 and E3 Specifications |
14 |
|
|
|
|||||
|
|
|
|
MGX-FRSM T3 Line |
16 |
|
|
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|
||
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|
|
T3 Framer Level |
16 |
|
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|
|
MGX-FRSM E3 Line |
16 |
|
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|
||
|
|
|
|
E3 Framer Level |
17 |
|
|
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|
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|
|
MGX-FRSM T3 and E3 Line Alarms |
17 |
|
|
|
|||||
|
|
|
|
Statistics and Counter Specifications |
17 |
|
|
|
|||||
|
|
|
|
MGX-FRSM-HS2 Specifications |
17 |
|
|
|
|
|
|||
|
|
|
|
Counters and Statistics for FRSM-VHS Cards |
19 |
|
|
||||||
|
|
|
|
MGX-FRSM-8T1 Specifications |
22 |
|
|
|
|
|
|||
|
|
|
|
MGX-FRSM-8E1 Specifications |
25 |
|
|
|
|
|
|||
|
|
|
|
MGX-SRM-3T3/B Specifications |
30 |
|
|
|
|
|
|||
|
|
|
|
Circuit Emulation Service for T3 and E3 |
31 |
|
|
|
|||||
|
|
|
|
Circuit Emulation Service Module for T1 Operation |
32 |
|
|||||||
|
|
|
|
Circuit Emulation Service Module for E1 Operation |
33 |
|
|||||||
|
|
Cabling Summary |
|
|
|
|
|
|
|
|
|
||
A P P E N D I X |
B |
1 |
|
|
|
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|
|||
|
|
|
|
Introduction 1 |
|
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|
|
|
T3 Trunk Cabling |
1 |
|
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|
|
Frame Relay Cabling |
2 |
|
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|
1 Cabling |
2 |
|
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|
E1 Cabling |
2 |
|
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|
BNC Connector |
2 |
|
|
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|
||
|
|
|
|
DB15 Connector |
3 |
|
|
|
|
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|
||
|
|
|
|
12IN1-S4 V.35/X.21 Back Card |
4 |
|
|
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|
||||
|
|
|
|
HSSI Port Connectors |
5 |
|
|
|
|
|
|
||
|
|
|
|
Cabling for RJ-48 Connectors on T1 and E1 Ports |
6 |
|
|||||||
|
|
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
|
|
|
|
||||||
|
|
|
|
|
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|
|||||||
|
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|
|
xii |
|
|
|
|
|
|
|
|
|
|
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
|
|
|
|
|
|
|
|
|
|
|
|
|
||
Contents
DC Power Cabling |
7 |
|
|
AC Power Cabling |
8 |
|
|
Control and Clock Cabling |
8 |
|
|
Maintenance and Control Ports |
8 |
||
Modem Cable |
9 |
|
|
External Clock Input Cabling |
9 |
||
External Clock Input Cabling |
9 |
||
T1 Clock Cabling |
9 |
|
|
External Alarm Cabling 10 |
|
|
|
Standard MGX 8850 Cables |
11 |
|
|
Redundancy Y-Cable |
11 |
|
|
I N D E X
|
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
|
|
|
|
|
|
|||
|
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
|
|
xiii |
|
|
|
|
|
Contents
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
xiv |
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
|
|
|
|
|
|
|
|
|
F I G U R E S |
|||
Figure 1-1 |
MGX 8850 |
2 |
|
|
|
|
|
|
|
|
|
|
Figure 2-1 |
PXM1 Front Card |
3 |
|
|
|
|
|
|
|
|
||
Figure 2-2 |
User Interface Back Card (PXM1-UI) |
5 |
|
|
|
|
|
|
||||
Figure 2-3 |
User Interface Back Card (PXM-UI-S3): Stratum-3 Clocking 6 |
|||||||||||
Figure 2-4 |
OC-12 Long-Reach Back Card (SMFLR-1-622/B) |
7 |
|
|
|
|
||||||
Figure 2-5 |
OC-12 Intermediate-Reach Back Card (SMFIR-1-622/B) |
8 |
|
|
|
|||||||
Figure 2-6 |
OC-3 Four-Port Back Card (SMF-155/B) 9 |
|
|
|
|
|
|
|||||
Figure 2-7 |
Two-port T3 Back Card (BNC-2T3) |
10 |
|
|
|
|
|
|
||||
Figure 2-8 |
Two-port E3 Back Card (BNC-2E3) |
11 |
|
|
|
|
|
|
||||
Figure 2-9 |
MGX-SRM-3T3/C Card Set |
14 |
|
|
|
|
|
|
|
|||
Figure 2-10 |
AUSM/B-8T1 or AUSM/B-8E1 Front Card |
17 |
|
|
|
|
|
|||||
Figure 2-11 |
RJ-48 and SMB Back Cards for the MGX-AUSM-8T1E1/B |
19 |
|
|
|
|||||||
Figure 2-12 |
BPX 8620 Network with NIW Connections |
23 |
|
|
|
|
|
|||||
Figure 2-13 |
BPX 8600 Series Network with SIW Connections |
25 |
|
|
|
|
||||||
Figure 2-14 |
MGX-FRSM-8T1 30 |
|
|
|
|
|
|
|
|
|||
Figure 2-15 |
RJ-48 and SMB Back Cards for the MGX-FRSM-8T1/E1 |
31 |
|
|
|
|||||||
Figure 2-16 |
MGX-FRSM-2CT3 34 |
|
|
|
|
|
|
|
|
|||
Figure 2-17 |
MGX-FRSM-2T3E3 35 |
|
|
|
|
|
|
|
|
|||
Figure 2-18 |
BNC-2T3 |
36 |
|
|
|
|
|
|
|
|
|
|
Figure 2-19 |
BNC-2E3 |
37 |
|
|
|
|
|
|
|
|
|
|
Figure 2-20 |
MGX-FRSM-HS2 41 |
|
|
|
|
|
|
|
|
|||
Figure 2-21 |
MGX-FRSM-HS1/B Front Card Faceplate |
42 |
|
|
|
|
|
|||||
Figure 2-22 |
SCSI2-2HSSI 43 |
|
|
|
|
|
|
|
|
|
||
Figure 2-23 |
12IN1 S4S Back Card Faceplate 44 |
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Figure 2-24 |
Front Cards for the Eight-Port CESM |
48 |
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Figure 2-25 |
RJ-48 and SMB Back Cards for the MGX-CESM-8T1E1 |
49 |
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Figure 2-26 |
CESM-T3/E3 Front Card |
52 |
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Figure 2-27 |
BNC-2T3 Back Card for the CESM-T3/E3 |
53 |
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Figure 2-28 |
BNC-2E3 Back Card for the CESM-T3/E3 |
54 |
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Figure 2-29 |
VISM Front Cards |
59 |
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Figure 2-30 |
VISM Back Cards |
60 |
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Figures
Figure 3-1 |
Stability Plate Dimensions |
14 |
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Figure 3-2 |
Installing a Cisco Cabinet Over the Stability Plate 15 |
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Figure 3-3 |
Electrical Relationship of AC Plug Wiring |
17 |
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Figure 3-4 |
Mixed Grounding System |
19 |
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Figure 3-5 |
Frame Bonding Connection in a Cisco-Supplied Rack |
23 |
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Figure 4-1 |
Component Locations in a 220 VAC-Powered MGX 8850 |
3 |
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Figure 4-2 |
19-inch Rack Mounted DC-Powered MGX 8850 |
5 |
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Figure 4-3 |
Mounting Rail Distances |
6 |
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Figure 4-4 |
Fan Tray |
7 |
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Figure 4-5 |
Front Card Insertion/Extractor Latch |
8 |
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Figure 4-6 |
Removing a 220 VAC Power Supply |
9 |
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Figure 4-7 |
AC Power Supply |
10 |
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Figure 4-8 |
Optional 220 VAC Power Tray 11 |
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Figure 4-9 |
DC-PEM |
11 |
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Figure 4-10 |
DC-PEMs Installed in Back of the Air Intake Module |
11 |
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Figure 4-11 |
Air Intake Module |
12 |
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Figure 4-12 |
Fan Tray |
12 |
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Figure 4-13 |
DC-PEM |
15 |
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Figure 4-14 |
Placement of DC Wiring Lugs on the DC-PEM |
16 |
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Figure 4-15 |
MGX 8850 with 110 VAC Power Supply 18 |
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Figure 4-16 |
Removing the 110 VAC Power Supply |
19 |
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Figure 4-17 |
Installing Fan Power Cable |
20 |
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Figure 4-18 |
MGX 8850 Low-Profile DC Version, Front View |
21 |
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Figure 4-19 |
MGX 8850 Low-Profile DC System Power Connection. |
22 |
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Figure 4-20 |
Cable Management Assembly at the Back Enclosure |
23 |
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Figure 4-21 |
Routing Data Cables at the Cooling Assembly |
24 |
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Figure 4-22 |
Cable Assembly for System Power |
25 |
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Figure 4-23 |
Access for the System Power at the Backplane, 220 VAC-Powered Node 26 |
||||||||||||
Figure 4-24 |
Access for System Power at the Backplane, DC-Powered Node |
27 |
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Figure 4-25 |
Fan Power Cable |
28 |
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Figure 4-26 |
Access for Fan Power at the Backplane, 220 VAC-Powered Node |
29 |
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Figure 4-27 |
Access for Fan Power at the Backplane, DC-Powered Node |
30 |
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Figure 4-28 |
Front View of an AC-Powered Cisco MGX 8850 |
32 |
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Figure 4-29 |
Center Guide Module with Support Bracket |
33 |
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Figure 4-30 |
Center Guide Module with Vertical Support Bracket |
34 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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Figures
Figure 5-1 |
Feeder Application |
6 |
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Figure 5-2 |
Stand-Alone Application |
7 |
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Figure 5-3 |
Bandwidth Concentration in Upper and Lower Bays 11 |
||
Figure 6-1 |
Frame Relay Connection Through an MGX 8850-BPX 8600 Series Network 5 |
||
Figure B-1 |
RJ-48 Connectors |
7 |
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Figure B-2 |
DC Power Connections |
7 |
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Figure B-3 |
Null Modem Cable |
9 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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xvii |
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Figures
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
xviii |
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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T A B L E S |
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Table 1-1 |
MGX 8850 Applications |
3 |
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Table 1-2 |
Power Supply Options |
5 |
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Table 1-3 |
MGX 8850 Modules and Cards |
6 |
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Table 2-1 |
LED Indicators for the SRM-3T3/C |
13 |
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Table 2-2 |
Physical Layer Features |
16 |
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Table 2-3 |
Eight-Port AUSM-B LED Indicators |
18 |
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Table 2-4 |
Card Level LED Indicators for the FRSM T1/E1 |
29 |
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Table 2-5 |
Line Level LED Indicators for the FRSM T1/E1 |
29 |
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Table 2-6 |
Card Level LED Indicators for the FRSM-2T3E3 |
33 |
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Table 2-7 |
Card Level LED Indicators for the FRSM-HS1/B and the FRSM-HS2 39 |
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Table 2-8 |
12IN1-4S Back Card Cable Types |
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39 |
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Table 2-9 |
Cabling and Clock Sources for the MGX-FRSM-HS1/B 40 |
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||||||
Table 2-10 |
Cabling Types and Part Numbers X.21 and V.35 |
40 |
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Table 2-11 |
LED Indicators for Eight-Port CESM |
46 |
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Table 2-12 |
LED Indicators for T3/E3 CESM |
51 |
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Table 2-13 |
LED Indicators for VISM |
58 |
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Table 3-1 |
110 VAC Power Module Output Power 16 |
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Table 3-2 |
Ground Point Descriptions for Mixed Grounding |
19 |
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Table 3-3 |
Wire Gauge for Current Loads Over Copper Wire Lengths 20 |
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Table 3-4 |
Resistance for Each Gauge of Copper Wire 21 |
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Table 6-1 |
Policing Definitions According to Policing and Connection Type 15 |
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Table 6-2 |
FRSM Features 28 |
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Table 6-3 |
Supported Lines Rates on the MGX-FRSM-HS1/B |
31 |
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Table 6-4 |
CESM Errors and Alarms |
46 |
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Table 6-5 |
CESM Errors and Alarms |
53 |
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Table 6-6 |
Pattern Test for AX-FRSM-8T1, AX-CESM-8T1, and MGX-FRSM-2CT3 |
64 |
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||||||
Table 6-7 |
Loopback Test for AX-FRSM-8T1, AX-CESM-8T1, and MGX-FRSM-2CT3 |
65 |
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||||||
Table 6-8 |
Pattern Test for AX-FRSM-8E1 and AX-CESM-8E1 |
65 |
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|||||
Table 6-9 |
Loopback Test for AX-FRSM-8E1 and AX-CESM-8E1 |
65 |
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|||||
Table 6-10 |
Pattern Test for MGX-AUSM-8T1 |
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65 |
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Table 6-11 |
Loopback Test for MGX-AUSM-8T1 |
65 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Tables
Table 6-12 |
Pattern Test for MGX-AUSM-8E1 |
65 |
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|||||
Table 6-13 |
Loopback Test for MGX-AUSM-8E1 |
66 |
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|||||
Table A-1 |
Enclosure and Electrical Characteristics |
2 |
|
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|
||||||
Table A-2 |
Physical Characteristics and Power Consumption by Card |
3 |
|
||||||||
Table A-3 |
Electromagnetic Compatibility and Immunity |
4 |
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|||||||
Table A-4 |
PXM1 Specifications 6 |
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||||
Table A-5 |
Physical Characteristics of the Eight-Port MGX-AUSM/B |
9 |
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||||||||
Table A-6 |
T1 Interface Characteristics |
9 |
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Table A-7 |
E1 Interface Characteristics |
10 |
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Table A-8 |
ATM Interface Characteristics |
10 |
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||||
Table A-9 |
MGX-AUSM/B-8T1E1 Statistics and Counters |
11 |
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|||||||
Table A-10 |
Frame Relay Interface Standards |
12 |
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|||||
Table A-11 |
MGX-FRSM-2CT3 Front Card Physical Characteristics 12 |
||||||||||
Table A-12 |
MGX-FRSM-2CT3 Line Level |
13 |
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||||
Table A-13 |
Frame Relay Interface Standards |
14 |
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Table A-14 |
MGX-FRSM-2T3E3 Front Card Physical Characteristics |
15 |
|
||||||||
Table A-15 |
T3 Line Level |
16 |
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Table A-16 |
E3 Line Level |
16 |
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||
Table A-17 |
Frame Relay Interface Standards |
17 |
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|||||
Table A-18 |
MGX-FRSM-HS2 Physical Characteristics |
18 |
|
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||||||
Table A-19 |
MGX-FRSM-HS2 Line Characteristics 19 |
|
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||||||
Table A-20 |
FRSM-VHS Counters and Statistics |
19 |
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|||||
Table A-21 |
Service-Related Statistics 20 |
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|||||
Table A-22 |
ATM Cell-Related Statistics |
21 |
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||||
Table A-23 |
Diagnostic-Related Statistics |
21 |
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||||
Table A-24 |
Troubleshooting-Related Statistics |
22 |
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|||||
Table A-25 |
General Card Specifications |
22 |
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||||
Table A-26 |
System Interface |
22 |
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|||
Table A-27 |
Frame Relay Service with T1 Lines |
23 |
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|||||
Table A-28 |
List of Counters |
|
24 |
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||
Table A-29 |
System Interface |
25 |
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|||
Table A-30 |
General Card Specifications |
25 |
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||||
Table A-31 |
Frame Relay Service with E1 Lines |
27 |
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|||||
Table A-32 |
List of Counters |
|
28 |
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||
Table A-33 |
MGX-SRM-3T3/B Specifications |
30 |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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xx |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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||
Tables
Table A-34 |
CESM 8T1 Card Information |
32 |
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||||
Table A-35 |
CESM 8E1 Card Set Details |
33 |
|
|
||||
Table B-1 |
Trunk Cables |
1 |
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|
Table B-2 |
T3 |
Connector Pin Assignments |
1 |
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|
|||
Table B-3 |
T1 |
Trunk/Circuit Line Cabling Specification |
2 |
|||||
Table B-4 |
T1 |
Connector Pin Assignments |
2 |
|
|
|||
Table B-5 |
E1 |
Trunk/Circuit Line Cabling Specification |
3 |
|||||
Table B-6 |
E1 |
Connector Pin Assignments (unbalanced) |
3 |
|||||
Table B-7 |
E1 |
Trunk/Circuit Line Cabling Specification |
3 |
|||||
Table B-8 |
E1 |
Connector Pin Assignments |
3 |
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|
|||
Table B-9 |
12IN1-S4 Cable Types |
4 |
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|||
Table B-10 |
V.35 Signals |
4 |
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Table B-11 |
X.21 Signals |
5 |
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Table B-12 |
Cable Part Numbers for MGX-FRSM-HS1/BV |
5 |
||||||
Table B-13 |
Pinouts for SCSI-II Connector |
5 |
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|
||||
Table B-14 |
DC Power Wiring |
7 |
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||
Table B-15 |
AC Power Cables |
8 |
|
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||
Table B-16 |
Maintenance and Control Port Cabling |
8 |
|
|||||
Table B-17 |
Maintenance and Control Port Pin Assignments 8 |
|||||||
Table B-18 |
7T1 Clock Cabling |
9 |
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||
Table B-19 |
External Alarm Cabling |
10 |
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|||
Table B-20 |
Network Alarm Pin Assignments 10 |
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|||||
Table B-21 |
Standard Cables Available from Cisco |
11 |
|
|||||
Table B-22 |
Y-Cable Product Names for Applicable Cards |
11 |
||||||
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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xxi |
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Tables
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
xxii |
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
Preface
This preface describes the objectives, audience, organization, and conventions of the Cisco MGX 8850 Multiservice Switch Installation and Configuration publication.
Objectives
This publication provides descriptions for installing and configuring the following MGX 8850 hardware:
•Enclosures
•Power sources (AC and DC)
•Controller cards (the CPU for the node)
•Frame Relay interface cards
•ATM interface cards
•Trunk cards
Audience
The Cisco MGX 8850 Multiservice Switch Installation and Configuration publication provides installers, operators, and network designers and managers with the necessary information to set up any applications of the MGX 8850 switches.
Organization
The major sections of this publication are as follows:
|
Chapter |
Title |
Description |
|||
|
Chapter 1 |
Introducing the MGX 8850 |
Describes the features and functions of the MGX 8850 |
|||
|
|
|
switch. |
|||
|
Chapter 2 |
Module and Service |
Describes the set of modules available with the MGX |
|||
|
|
Descriptions |
8850. |
|
|
|
|
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
|
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||||
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|
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
|
|
xxiii |
|
|
|
|
|
|
|||
Preface
Related Documentation
Chapter |
Title |
Description |
Chapter 3 |
Site Preparation |
Describes the site preparation required prior to |
|
|
installing the MGX 8850. |
Chapter 4 |
Enclosure and Card |
Describes how to install the MGX 8850 shelf enclosure |
|
Installation |
and cards. |
Chapter 5 |
Configuring the MGX 8850 |
Describes how to configure the MGX 8850 shelf. |
|
Shelf |
|
Chapter 6 |
Card and Service |
Describes how to configure the MGX 8850 cards using |
|
Configuration |
the command line interface. |
Appendix A |
System Specifications |
Provides the system specification for the Cisco MGX |
|
|
8850. |
Appendix B |
Cabling Summary |
Provides information about MGX 8850 trunk and |
|
|
service module cabling and connectors. |
Related Documentation
The following Cisco publications contain additional information related to the operation of the Cisco MGX 8850 Multiservice Gateway Switch.
MGX 8850 Switch, Release 1.1.3 Related Documentation
The following table lists documentation that contains additional information related to the installation and operation of the MGX 8800 Series Switch.
Documentation |
Description |
|
|
Cisco MGX 8850 Installation and Configuration, |
Provides installation instructions for the MGX 8850 switch. |
Release 1.1.3 |
|
DOC-7811223= |
|
|
|
Cisco MGX 8800 Series Switch Command |
Provides detailed information on the general command line interface |
Reference, Release 1.1.3 |
for the 8850 switch. |
DOC-7811210= |
|
|
|
Cisco MGX 8800 Series Switch Error Messages, |
Provides error message descriptions and recovery procedures. |
Release 1.1.3 |
|
DOC-7811240= |
|
|
|
WAN CiscoView for the MGX 8850, Release 1.1.3 |
Provides instructions for using WAN CiscoView for the MGX 8850 |
DOC-7811242= |
switch. |
|
|
|
|
|
Cisco MGX 8850 Multiservice Switch Installation and Configuration |
xxiv |
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
Preface
Related Documentation
Cisco WAN Manager, Release 10, Related Documentation
The following table lists the documentation for the Cisco WAN Manager (CWM) network management system for Release 10.
Documentation |
Description |
|
|
|
|
Cisco WAN Manager Installation for Solaris, Release 10 |
Provides procedures for installing Release 10 of the CWM |
|
DOC-7810308= |
network management system on Solaris systems. |
|
|
||
|
|
|
Cisco WAN Manager User’s Guide, Release 10 |
Provides procedures for operating Release 10 of the CWM |
|
DOC-7810658= |
network management system. |
|
|
||
|
|
|
Cisco WAN Manager SNMP Service Agent Guide, Release 10 |
Provides information about the CWM Simple Network |
|
DOC-7810786= |
Management Protocol Service Agent components and |
|
capabilities. |
||
|
||
|
|
|
Cisco WAN Manager Database Interface Guide, Release 10 |
Provides the information to gain direct access to the CWM |
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DOC-7810785= |
Informix OnLine database that is used to store information |
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about the elements within your network. |
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Cisco WAN Switching Software, Release 9.3 Related Documentation
The following table lists related documentation for the installation and operation of the Cisco WAN Switching Software, Release 9.3 and associated equipment in a Cisco WAN switching network.
Documentation |
Description |
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Cisco BPX 8600 Series Installation and |
Provides a general description and technical details of the BPX |
Configuration, Release 9.3.10 |
broadband switch. |
DOC-7811603= |
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Cisco IGX 8400 Installation and Configuration |
Provides installation instructions for the IGX multiband switch. |
DOC-7810722= |
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Update to the IGX 8400 Installation and |
Update for Release 9.3.10 to the Cisco IGX 8400 Installation and |
Configuration, Release 9.3.10 |
Configuration manual. |
DOC-7811029= |
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Cisco IGX 8400 Series Reference |
Provides a general description and technical details of the IGX |
DOC-7810706= |
multiband switch. |
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Cisco WAN Switching Command Reference, |
Provides detailed information on the general command line interface |
Release 9.3.05 |
commands. |
DOC-7810703= |
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Update to the Cisco WAN Switching Command |
Provides detailed information on updates to the command line interface |
Reference, Release 9.3.10 |
commands for features new to switch software release 9.3.10. |
DOC-7811457= |
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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xxv |
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Preface
Conventions
Documentation |
Description |
|
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Cisco WAN Switching SuperUser Command |
Provides detailed information on the command line interface |
Reference, Release 9.3.10 |
commands requiring SuperUser access authorization |
DOC-7810702= |
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Cisco MPLS Controller Software Configuration |
Provides information on a method for forwarding packets through a |
Guide, Release 9.3.10 |
network. |
DOC-7811658= |
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Conventions
This publication uses the following conventions to convey instructions and information.
Command descriptions use these conventions:
•Commands and keywords are in boldface.
•Arguments for which you supply values are in italics.
•Required command arguments are inside angle brackets (< >).
•Optional command arguments are in square brackets ([ ]).
•Alternative keywords are separated by vertical bars ( | ). Examples use these conventions:
•Terminal sessions and information the system displays are in screen font.
•Information you enter is in boldface screen font.
•Nonprinting characters, such as passwords, are in angle brackets (< >).
•Default responses to system prompts are in square brackets ([ ]).
Notes, cautions, and warnings use the following conventions and symbols:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
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Preface
Obtaining Documentation
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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xxvii |
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Preface
Obtaining Technical Assistance
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
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Preface
Obtaining Technical Assistance
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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Preface
Obtaining Technical Assistance
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Cisco MGX 8850 Multiservice Switch Installation and Configuration |
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005 |
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