Canon Pixma iP4600, Pixma iP4680 Simplified Service Manual

iP4600 / iP4680 SIMPLIFIED SERVICE MANUAL

1.LIST OF ERROR DISPLAY

2.ADJUSTMENT / SETTINGS

QY8-13BY-000

Rev.00

July 25, 2008

Canon Inc.

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1.LIST OF ERROR DISPLAY

1-1. Operator Call Errors (Alarm LED Lit In Orange)

Errors and warnings are displayed by the following ways:

-Operator call errors are indicated by the Alarm LED lit in orange, and messages are displayed on the printer driver Status Monitor.

-Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service

call error record" area in EEPROM information print. Buttons valid when an operator call error occurs:

- Power button: To turn the printer off and on again.

- Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.

	LED		Error	Solution	Remarks
	(Blinking in	Error
			code
	orange)
	2 times	No paper in the rear tray.	[1000]	Confirm that the rear tray is
				selected as the paper source. Set
				the paper in the rear tray, and
				press the Resume/Cancel button.
		No CD / DVD tray	[1001]	Set the CD / DVD tray, and press
				the Resume/Cancel button.
		No CD or DVD	[1002]	Set a CD or DVD in the CD / DVD
				tray, and inset the CD / DVD tray
				in the proper position. Then, press
				the Resume/Cancel.
		No paper in the cassette.	[1003]	Confirm that the cassette is
				selected as the paper source. Set
				the paper in the cassette, and
				press the Resume/Cancel button.
	3 times	Paper jam.	[1300]	Remove the jammed paper, and
		Paper jam in the rear	[1303]	press the Resume/Cancel button.
		guide.
		Paper jam in the under	[1304]
		guide.
		The front door is closed.	[1250]	Open the front door.	The error is detected
					at the start of printing
					or during printing.
	4 times	Ink may have run out.	[1600]	Replace the applicable ink tank	When the error is
				and close the cover.	cleared by pressing
					the Resume/Cancel
					button, ink may run out
					during printing.
		Ink tank not installed.	[1660]	Install the applicable ink tank(s)
				properly, and confirm that the
				LED's of all the ink tanks light in
				red.
	5 times	Print head not installed,	[1401]	Install the print head properly.
		or not properly installed.
		Faulty print head ID.		Re-set the print head. If the error
		Print head temperature	[1403]	is not cleared, the print head may
		sensor error.		be defective. Replace the print

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	LED		Error	Solution	Remarks
	(Blinking in	Error
			code
	orange)
		Faulty EEPROM data of	[1405]	head.
		the print head.
	6 times	Inner cover error.	[1841*2,	Close the inner cover, and press
			1846*2,	the Resume/Cancel button.
			1851*1,
			1856*1]
			[1850*1,	Open the inner cover, place the
			1855*1]	CD-R tray and press
				Resume/Cancel.
		Time-out in CD / DVD	[1830*1]	A prescribed period of time (12
		print operation.		minutes) has elapsed without any
				printing since printing was
				attempted. Press the
				Resume/Cancel button to clear
				the error.
	7 times	Multiple ink tanks of the	[1681]	Replace the wrong ink tank(s)
		same color installed.		with the correct one(s).
		Ink tank in a wrong	[1680]	Install the ink tank(s) in the correct
		position.		position.
	8 times	Warning: The ink	[1700/	Replace the ink absorber, and	The error “The ink
		absorber becomes	1701]	reset its counter. [See 2-2.	absorber becomes
		almost full.		Adjustment / Settings, (4) Service	almost full (service
				mode]	call)” may occur soon.
				Pressing the Resume/Cancel
				button will exit the error, and
				enable printing without replacing
				the ink absorber. However, when
				the ink absorber becomes full, no
				further printing can be performed
				unless the applicable ink absorber
				is replaced.
	9 times	The connected digital	[2001]	Remove the cable between the
		camera or digital video		camera and the printer.
		camera does not support
		Camera Direct Printing.
	10 times	Automatic duplex	[1310]	The paper length is not supported	Data which was to be
		printing cannot be		for duplex printing.	printed on the back
		performed.		Press the Resume/Cancel button	side of paper at error
				to eject the paper being used at	occurrence is not
					printed.
				error occurrence.
				Data which was to be printed on
				the back side of paper at error
				occurrence is skipped (not
				printed).

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	LED		Error	Solution	Remarks
	(Blinking in	Error
			code
	orange)
	11 times	Failed in automatic print	[2500]	Press the Resume/Cancel button
		head alignment.		to clear the error, then perform the
				automatic print head again.
				(In the iP4600 / iP4680, use Matte
				Photo Paper MP-101.)
	13 times	The remaining ink	[1683]	Replace the applicable ink tank	The ink tank installed
		amount unknown.		with a new one. Printing with a	is judged to have once
				once-empty ink tank can damage	been empty.
				the printer.
				To continue printing without
				replacing the ink tank(s), press
				the Resume/Cancel button for 5
				sec. or longer to disable the
				function to detect the remaining
				ink amount. After the operation, it
				is recorded in the printer
				EEPROM that the function to
				detect the remaining ink amount
				was disabled.
	14 times	Ink tank not recognized.	[1684]	A non-supported ink tank (an ink
				tank that is sold in a different
				region from where the printer was
				purchased) is installed (the ink
				tank LED is turned off). Install the
				supported ink tanks.
	15 times	Ink tank not recognized.	[1410 to	A hardware error occurred in an
			1419]	ink tank (the ink tank LED is
				turned off). Replace the ink
				tank(s).
	16 times	No ink (no raw ink).	[1688]	Replace the empty ink tank(s),
				and close the scanning unit
				(cover).
				Printing with an empty ink tank
				can damage the printer.
				To continue printing without
				replacing the ink tank(s), press
				the Resume/Cancel button for 5
				sec. or longer to disable the
				function to detect the remaining
				ink amount. After the operation, it
				is recorded in the printer that the
				function to detect the remaining
				ink amount was disabled.
	19 times	Non-supported hub	[2002]	Remove the applicable USB hub
				from the PictBridge (USB)
				connector.
*1: Only for models supporting CD / DVD printing
*2: Only for models not supporting CD / DVD printing

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1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)

	Cycles of
	blinking of	Error	Error	Conditions		Solution
	Alarm and		code		(Check points and replacement items)
	Power LEDs
	2 times	Carriage error	[5100]	An error occurred in the	1)	Smearing or scratches on the carriage
				carriage encoder signal.		slit film;
						clean the timing slit film.
					2)	Foreign material or paper debris that
						obstructs the carriage movement;
						remove foreign material.
					3)	Ink tank conditions;
						re-set the ink tanks.
					4)	Cable connection
					5)	Part replacement:
						- Timing slit disk film
						- Carriage unit
						- Logic board
						- Carriage motor
	3 times	Line feed error	[6000]	An error occurred in the LF	1)	Smearing or scratches on the LF / EJ
				encoder signal.		slit film;
						clean the LF / EJ slit film.
					2)	Foreign material or paper debris in the
						LF drive;
						remove foreign material.
					3)	Cable connection
					4)	Part replacement:
						- LF / EJ slit film
						- LF / EJ timing sensor unit
						- Paper feed roller unit
						- Logic board
						- Paper feed motor
	4 times	Purge cam	[5C00]	An error occurred in the	1)	Foreign material or paper debris
		sensor error		purge unit.		around the purge drive system unit;
						remove foreign material.
					2)	Cable connection
					3)	Part replacement:
						- Purge drive system unit
						- Logic board
	5 times	ASF (cam)	[5700]	An error occurred in the	1)	Cable connection
		sensor error		ASF cam sensor.	2)	Part replacement:
						- ASF unit
						- PE sensor board unit
						- Logic board
	6 times	Internal	[5400]	The internal temperature is	1)	Cable connection
		temperature		not normal.	2)	Part replacement:
		error				- Carriage unit
						- Logic board
						- Print head

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	Cycles of
	blinking of	Error	Error	Conditions		Solution
	Alarm and		code		(Check points and replacement items)
	Power LEDs
	7 times	Ink absorber full	[5B00,	The ink absorber is	1)	Ink absorber condition
			5B01]	supposed to be full.	2)	Part replacement:
						- Ink absorber kit
				Error codes:	3)	Ink absorber counter value in the
				5B00: Main ink absorber is		EEPROM;
				full (overseas).		reset the ink absorber counter.
				5B01: Main ink absorber is
				full (Japan).
	8 times	Print head	[5200]	The print head temperature	1)	Print head condition
		temperature rise		exceeded the specified	2)	Cable connection
		error		value.	3)	Part replacement:
						- Print head
						- Logic board
	9 times	EEPROM error	[6800,	A problem occurred in	1)	Part replacement:
			[6801]	reading from or writing to		- Logic board
				the EEPROM.
	10 times	VH monitor error	[B200]	The print head voltage is	1)	Part replacement:
				abnormal.		- Print head and logic board
						(Replace them at the same time.)
						- Power supply unit
	11 times	Carriage lift	[5110]	The carriage did not move	1)	Foreign material or paper debris that
		mechanism		up or down properly.		obstructs the carriage movement;
		error				remove foreign material.
					2)	Part replacement:
						- Switch system unit
						- Carriage unit
	12 times	APP position	[6A80]	An error occurred in the	1)	Foreign material or paper debris
		error		APP motor.		around the purge drive system unit;
	14 times	APP sensor	[6A90]	An error occurred during		remove foreign material.
		error		paper feeding or paper	2)	Foreign material or paper debris
				ejection.		around the ASF unit;
						remove foreign material.
					3)	Cable connection
					4)	Part replacement:
						- Purge drive system unit
						- Logic board
		Paper feed cam	[6B10]	An error occurred in the	1)	Jammed paper in the PF rear guide
		sensor error		paper feed cam sensor		(when a large amount of ink was
				during paper feeding from		absorbed in the paper);
				the cassette, or the paper		remove the jammed paper and
				absorbing a large amount		foreign material.
				of ink jammed in the PF	2)	Foreign material or paper debris in the
				rear guide.		cassette or in the PF rear guide;
						remove foreign material.
					3)	Part replacement:
						- PF pick-up unit
						- Logic board

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	Cycles of
	blinking of	Error	Error	Conditions		Solution
	Alarm and		code		(Check points and replacement items)
	Power LEDs
	15 times	USB Host VBUS	[9000]	The USB Host VBUS is	1)	Part replacement:
		overcurrent		overloaded.		- Logic board
	16 times	Pump roller	[5C20]	The pump roller position	1)	Cable connection
		sensor error		cannot be detected.	2)	Part replacement:
						- Purge drive system unit
	17 times	Paper eject	[6010]	Paper eject encoder error	1)	Smearing or scratches on the LF / EJ
		encoder error				slit film;
						clean the LF / EJ slit film.
					2)	Foreign material or paper debris in the
						paper path;
						remove foreign material.
					3)	Cable connection
					4)	Part replacement:
						- LF / EJ slit film
						- LF / EJ timing sensor unit
						- Platen unit
						- Logic board
						- Paper feed motor
	19 times	Ink tank position	[6502]	None of the ink tank	1)	Ink tank position;
		sensor error		position is detected.		confirm the ink tank position.
					2)	Re-set or replacement of ink tanks
					3)	Cable connection
					4)	Part replacement:
						- Spur unit
						- Logic board
	20 times	Other errors	[6500]	An unidentified error	1)	Part replacement:
				occurred.		- Logic board
	21 times	Drive switch	[C000]	Drive was not switched	1)	Foreign material or paper debris in the
		error		properly.		drive switch area;
						remove foreign material.
					2)	Part replacement:
						- Purge drive system unit
						- ASF unit
	23 times	Valve cam	[6C10]	The valve cam sensor was	1)	Foreign material or paper debris
		sensor error		faulty at power-on or when		around the purge drive system unit;
				purging was attempted.		remove foreign material.
					2)	Cable connection
					3)	Part replacement:
						- Purge drive system unit
						- Logic board

Note: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM information print). If the counter value is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y. If the counter value is less than 7%, register the current ink absorber counter value to the replaced new logic board instead.

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