Blackberry DTEK50 User Manual

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DTEK50

Version: 6.0

User Guide

Published: 2016-10-25

SWD-20161025103931665

Contents
Setup and basics...........................................................................................................................................	5
Your device at a glance...................................................................................................................................	5
Insert the SIM card.........................................................................................................................................	6
Insert a media card........................................................................................................................................	7
Turn your device on or o€...............................................................................................................................	8
Move between home screens.........................................................................................................................	8
Get around with navigation buttons................................................................................................................	9
Touch screen gestures...................................................................................................................................	9
Personalizing your device.............................................................................................................................	14
Find help for apps........................................................................................................................................	14
Phone and voice..........................................................................................................................................	15
Phone call icons...........................................................................................................................................	15
Find your own phone number.......................................................................................................................	15
Change your ringtone...................................................................................................................................	15
Make a call..................................................................................................................................................	16
Answer or dismiss a call...............................................................................................................................	17
Blocking calls..............................................................................................................................................	18
Bluetooth enabled headsets.........................................................................................................................	19
View your call history....................................................................................................................................	20
Phone settings.............................................................................................................................................	20
LTE calling...................................................................................................................................................	21
Wi-Fi calling.................................................................................................................................................	23
Wireless & networks.....................................................................................................................................	25
Connections................................................................................................................................................	25
Settings.......................................................................................................................................................	44
Change your device settings.........................................................................................................................	44
Customize the quick settings menu..............................................................................................................	44
Display........................................................................................................................................................	44

Convenience key..........................................................................................................................................	48
Notifications................................................................................................................................................	48
Storage & USB.............................................................................................................................................	54
Battery and power.......................................................................................................................................	57
Users...........................................................................................................................................................	61
Advanced interactions.................................................................................................................................	64
Location......................................................................................................................................................	65
Accounts.....................................................................................................................................................	66
Backup & reset............................................................................................................................................	67
Accessibility.................................................................................................................................................	69
Update your device software........................................................................................................................	71
Printing........................................................................................................................................................	71
Security.......................................................................................................................................................	73
Locks, passwords, and protecting your data.................................................................................................	73
Finding and protecting a lost device.............................................................................................................	80
Security settings..........................................................................................................................................	81
Google™ apps..............................................................................................................................................	86
Find help for Google™ apps..........................................................................................................................	86
Download an app on Google Play™...............................................................................................................	86
About the Google™ app and Now on Tap.......................................................................................................	86
Google Chrome™..........................................................................................................................................	86
Google Maps™.............................................................................................................................................	87
Google Messenger.......................................................................................................................................	87
Legal notice ................................................................................................................................................	88

User Guide

Setup and basics

Your device at a glance

1.Headset jack

2.Notification LED and front flash

3.Front camera

4.Volume up/down key

5.Convenience key

User Guide

Setup and basics

6.Nano SIM card and media card (microSD card) tray

7.USB port

8.Power on/o€ key

9.NFC sweet spot

Insert the SIM card

Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.

CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.

1.Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If you don't have the tool that came with your device, you can also use a paper clip.

2.Pull out the tray completely and set it on a flat surface.

3.Hold the SIM card so that the metal contacts are facing away from you. Align the notch on the SIM card with the notch in the smaller section of the tray.

4.Put the SIM card in the tray.

User Guide

Setup and basics

5.Push the tray back into the slot.

Insert a media card

If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card).

2.Pull out the tray completely and set it on a flat surface.

3.Hold the media card so that the metal contacts are facing away from you. Align the notch on the media card with the notch in the larger section of the tray.

4.Put the media card in the tray.

User Guide

Setup and basics

5.Push the tray back into the slot.

Turn your device on or o€

Press and hold the Power on/o€ key (on the left side of your device).

•To turn o€ your device, tap Power o€.

•To turn your device o€ and then on again, tap Restart.

Turn o€ the screen

Press the Power on/o€ key (on the left side of your device).

To turn the screen back on, press the Power on/o€ key, or tap the screen twice.

Move between home screens

You can move between your home screens with a gesture on the screen.

On the screen, swipe left or right.

User Guide

Setup and basics

Get around with navigation buttons

No matter what you're doing on your device, navigation buttons appear at the bottom of your screen. Do any of the following:

•To go back to the previous screen, tap .

•To go to your home screen, tap .

•To see your recently opened apps and screens, tap .

Touch screen gestures

Take a moment to learn the common gestures that you can use on the touch screen.

Wake up your device

Tap the screen twice.

User Guide

Setup and basics

Select items

Do any of the following:

•To select an item, tap it. If the item can be opened, it opens.

•To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item. Tap more items. To clear an item, tap it again.

Scroll or move between items

Slide your finger to scroll through a list or move between items, such as photos.

User Guide

Setup and basics

Check your notifications

You can check your latest notifications (for example, email messages and text messages) at any time. Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications.

Open Quick Settings

You can open Quick Settings to turn on or turn o€ common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger.

User Guide

Setup and basics

Open an app

You can open one of three default apps from anywhere on your device.

Slide your finger up from the bottom of the screen. Move your finger over the app that you want to open. Lift your finger.

Use a slider

If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the screen brightness.

Drag the slider handle to the right or left.

User Guide

Setup and basics

Zoom in to or zoom out from the screen

If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide two fingers apart.

To zoom out, slide two fingers together.

Tip: In some cases, you can tap twice to zoom in or zoom out.

User Guide

Setup and basics

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change your ringtone or set a picture as your wallpaper.

•Change your device settings

•Change your ringtone

•Change your wallpaper

•Speed dial

•Add an app, a widget, or a shortcut to your home screen

•Change your font size

•Change how you view your recent apps and screens

•Set up or change a screen lock

Find help for apps

You can learn about apps, such as BlackBerry Hub, BlackBerry Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at help.blackberry.com.

User Guide

Phone and voice

Phone call icons

Icon	Description

	Turn on the speakerphone

	Put yourself on mute
	Tip: You can also press the Convenience key to put yourself on mute.

	Put a call on hold

	Show the dial pad

	Make another call (puts your current call on hold)

Find your own phone number

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > About phone > Status > SIM Status.

Your phone number appears at the bottom of the screen. If it doesn't appear, your service provider might not have added your phone number to your SIM card. For more info, contact your service provider.

Change your ringtone

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > Sound & noti®cation > Phone ringtone.

3.Tap a ringtone, and then tap OK.

Tip: To use a song or a custom sound as your ringtone, move the .mp3 file you want to use to the Ringtones folder on your device. You might need to install a file manager app from the Google Play™ store first.

User Guide

Phone and voice

Make a call

In the Phone app, do one of the following:

•To dial a number, tap and enter the number. Tap .

•To call a recent number, on the tab, beside a name or number, tap .

•To call a contact, on the tab, tap the contact. Tap the contact's number.

•To call a favorite, on the tab, tap a contact.

Speed dial

For numbers that you want to be able to call quickly, you can save them to your favorites or add shortcuts to your home screen.

Add a contact to your favorites in the Phone app

1.In the Phone app, on the tab, tap a contact.

2.Tap .

To remove the contact from your favorites, touch and hold the contact. Drag the contact over , and then release your finger.

Add a phone number to your home screen

You can add a phone number shortcut to your home screen. When you want to call the number, just tap the shortcut.

1.On the home screen, tap .

2.Tap Shortcuts.

3.Touch and hold the Direct dial shortcut, and then, when the home screen appears, release your finger.

4.Tap a number.

Start a conference call

To be able to answer a call when you're already on a call, you must turn on call waiting.

1.Start a call with the first participant.

2.To add another participant, do one of the following:

User Guide

Phone and voice

•To call the participant, tap . Dial a number, or tap above the dialpad, find the contact you want to call, tap the contact, and tap .

• Have the participant call you. To answer the call, touch and hold	. Slide your finger until it covers	and
then release your finger. Tap Hold current call.

3.To merge the calls, tap .

To add more people to the conference call, repeat steps 2 to 3.

Remove people from a conference call

1.In a conference call, tap Manage conference call.

2.Do one of the following:

•To remove a person from the conference call and hang up, tap .

•To remove a person from the conference call and keep them in a separate call, tap .

Answer or dismiss a call

Di€erent options appear depending on whether your device is locked or unlocked.

1.To answer a call, do one of the following:

•If your device is unlocked, in the call notification, tap Answer.

•If your device is locked, touch and hold , slide your finger until it covers , and then release your finger.

2.To dismiss a call, do one of the following:

•If your device is unlocked, in the call notification, tap Dismiss.

•If your device is locked, touch and hold , slide your finger until it covers , and then release your finger.

Dismiss a call and send a quick response instead

When you send a quick response, the caller is sent to voicemail and receives your response as a text message. If you don't have voicemail, the caller receives a busy signal instead. To learn how to customize your quick response messages, see Change your default quick response messages.

1.Do one of the following:

•If your device is unlocked, in the call notification, tap Reply.

•If your device is locked, touch and hold , slide your finger until it covers , and then release your finger.

2.Tap a message, or type your own and tap Send.

User Guide

Phone and voice

Silence the ringtone when you receive a call

If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ringtone and stop your device from vibrating. After you silence the ringtone, you can still answer or decline the call.

When you receive an incoming call, press the Volume up/down key.

Blocking calls

Block all incoming or outgoing calls

When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your service provider, this feature might not be supported.

1.In the Phone app, in the upper-right corner of the screen, tap > Settings > Call settings > Call barring.

2.Do any of the following:

•To block the types of calls that your device can make, tap Outgoing call barring. Tap an option.

•To block incoming calls, tap Incoming call barring. Tap an option.

The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, tap Change password.

Block a caller

You can stop receiving calls from a number by sending them straight to voicemail.

The number must be added to a contact in the Contacts app.

1.In the Contacts app, tap a contact.

2.Tap > .

3.Select the All calls to voicemail checkbox.

Tip: In the Contacts app, create a contact called Always send to voicemail and select the All calls to voicemail checkbox. If you receive a call that you want to send straight to voicemail in the future, in the Phone app, on the tab, tap the number. Tap Add to contact, and then tap the Always send to voicemail contact. Tap .

User Guide

Phone and voice

Limit the phone numbers that you can call

When you turn on fixed dialing numbers, you can make calls and send text messages (SMS or MMS) only to the numbers that you add to the fixed dialing numbers list.

Your service provider must set up your SIM card for this feature. Depending on your service provider, this feature might not be supported.

1.In the Phone app, in the upper-right corner of the screen, tap .

2.Tap Enable FDN.

3.Enter the SIM security code provided to you by your service provider.

4.Tap OK.

5.Tap FDN list > > Add contact.

6.Type a name and phone number.

7.Tap Save.

Bluetooth enabled headsets

When you have a Bluetooth enabled headset connected to your device, incoming calls are automatically received on your headset. For more information about Bluetooth technology, and about connecting and paring with Bluetooth enabled devices, see Bluetooth technology.

Move a call from your headset to your device

1.In the Phone app, while on a call, tap .

2.Do one of the following:

•To move the call to your device, tap Handset earpiece.

•To move the call to your device speakerphone, tap Speaker.

Prevent calls from going to your Bluetooth enabled headset

You can disconnect your Bluetooth enabled headset from the Phone app so that calls are sent to your device instead.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap Bluetooth.

User Guide

Phone and voice

3.Beside the paired headset you want to disconnect, tap .

4.Clear the Phone audio checkbox.

View your call history

1.In the Phone app, in the upper-right corner of the screen, tap > Call History.

2.Do any of the following:

•To see the details of a specific call, tap a name or phone number, and then tap .

•To view missed calls only, tap Missed.

•To delete a call from your call history, tap a name or phone number. Tap > .

•To clear your call history, tap > Clear call log > OK.

Phone settings

Set up your voicemail

Depending on your service provider, this feature might not be supported. Contact your service provider for more info.

1.In the Phone app, in the upper-right corner of the screen, tap > Settings > Call settings > Voicemail..

2.Do any of the following:

•To set up voicemail, tap Setup. If the Voicemail number field is blank, tap Voicemail number, and then enter your voicemail access number. If you don't have a voicemail access number, contact your service provider.

•To select a notification profile, tap Sound.

•To set the voicemail notification to vibrate, select the Vibrate checkbox.

To call your voicemail from the Phone app, touch and hold 1.

Show or hide your number on outgoing calls

Depending on your service provider, this feature might not be supported.

1. In the Phone app, in the upper-right corner of the screen, tap > Settings > Call settings > Additional settings >

Caller ID.

2.Tap Show number or Hide number.

User Guide

Phone and voice

Turn call waiting on or o€

Depending on your service provider, this feature might not be supported.

1.In the Phone app, in the upper-right corner of the screen, tap > Settings > Call settings > Additional settings.

2.Tap the Call waiting checkbox.

Set up call forwarding

Depending on your service provider, this feature might not be available.

1.In the Phone app, in the upper-right corner of the screen, tap > Settings > Call settings > Call forwarding.

2.To change the number that your calls are forwarded to, tap a call forwarding option and type a number.

Change your default quick response messages

1.In the Phone app, in the upper-right corner of the screen, tap > Settings > Quick responses.

2.Tap the quick response you want to change.

3.Type a new message.

4.Tap OK.

To reset to the default quick responses, on the Edit quick responses screen, tap > Reset default app.

LTE calling

Turn on Voice over LTE and LTE video calling

Voice over LTE and LTE video calling provide high-definition voice and video calling using 4G LTE connections. To use LTE video calling, you must turn on Voice over LTE.

Depending on your service provider, this feature might not be supported. For more information, contact your service provider.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap .

3.Depending on the available options, do one of the following:

User Guide

Phone and voice

•Tap Advanced Calling.

•Tap More > Cellular networks > IMS Settings.

4.Turn on the Advanced Calling, IMS settings, or Enhanced 4G LTE Services switch.

5.Turn on the HD Voice Only, Voice over LTE, or Enhanced 4G LTE Mode switch.

6.To turn on video calling, turn on the HD Video Calling or Video Call Over LTE switch.

Make an LTE video call

If your service provider supports LTE video calling, you can make a video call to contacts who have this feature.

1.In the Phone app, do one of the following:

•To dial a number, tap , and then enter the number.

•To call a contact, tap , and then tap a contact.

•To call a speed dial contact, tap , and then tap a contact.

2.Tap .

Note: Depending on your service provider, you might not be able to make an LTE video call to a contact directly from or

. Instead, call the contact, and then after the call connects, tap > Video call.

Switch to a voice-only call

During a video call, tap .

To switch back to a video call, tap again.

Switch between the front-facing and rear-facing camera

During a video call, do one of the following:

•Tap .

•Tap > Switch camera.

Put a video call on hold

During a video call, do one of the following:

•Tap .

•Tap > Hold call.

User Guide

Phone and voice

Share video one way

During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you.

1.During a voice call, tap .

2.Tap One Way Video or Transmit Video Share.

Answer an LTE video call

1.When you receive a call, touch and hold .

2.Do one of the following:

•To answer the call as a video call, slide your finger until it covers .

•To answer the call as a voice call, slide your finger until it covers .

Wi-Fi calling

Turn on Wi-Fi calling

Your device might be able to make and receive calls over Wi-Fi networks, even if you have limited or no mobile network coverage.

Depending on your service provider, this feature might not be supported. Contact your service provider for more information.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > More > Wi-Fi calling.

3.Turn on the Wi-Fi Calling switch.

4.To see when your device will make Wi-Fi calls, turn on Wi-Fi Calling Status.

5.Tap Wi-Fi calling preferences > Connection preferences.

•To use a Wi-Fi network, even when you have a cellular signal, tap Wi-Fi preferred.

•To never use a cellular network and only use a Wi-Fi network, tap Wi-Fi only.

•To only use a Wi-Fi network for calls when you don't have a cellular signal, tap Cellular network preferred.

User Guide

Phone and voice

Make a Wi-Fi call

Make sure that appears at the top of your screen.

1.In the Phone app, tap .

2.Enter the number.

3.Tap .

User Guide

Wireless & networks

Connections

Wireless connection icons

The following icons might appear at the top of your screen to indicate the wireless coverage level that your device currently has.

Icon	Description

	The amount of solid color indicates the strength of the
	mobile signal. If the signal is weak, your device might use
	more power to try to maintain the connection.

	Your device is connected to the mobile network and can
	access all of the features of your mobile network plan.

	Your device is connected to the network type shown, but
	the network functionality is limited. You might be able to
	make a phone call, but you might not be able to access the
	Internet or view email messages.

	You have no mobile network coverage. You can only make
	emergency calls.

	Your device is roaming. Extra charges might apply.

	The amount of solid color indicates the strength of the Wi-Fi
	signal. If the signal is weak, your device might use more
	power to maintain the connection.

	Your device is connected to a Wi-Fi network but there is no
	Internet connectivity. Your device uses the mobile network
	instead.

	Wi-Fi is turned o€ on your device.

	Your device is connected to a VPN.

	Your device is in airplane mode and all of your wireless
	network connections are turned o€. You can turn on Wi-Fi or
	Bluetooth technology, but not your connection to the
	mobile network.

	There is no SIM card in your device.

User Guide

Wireless & networks

The following icons appear at the top of your screen if your device is connected or trying to connect to another device using mobile hotspot mode, Internet tethering, Bluetooth technology, a USB cable, or NFC.

Icon	Description

	Mobile hotspot mode is turned on.

	Bluetooth technology is turned on. If this icon is inside a
	box, your device is connected to another device using
	Bluetooth tethering.

	Your device is connected to another device using a USB
	cable. If this icon is inside a box, your device is connected
	to another device using USB tethering.

	NFC is turned on.

Turn on airplane mode

When you turn on airplane mode, all of the connections on your device turn o€.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > More.

3.Turn on the Airplane mode switch.

After you turn on airplane mode, you can turn on certain connections, such as Wi-Fi or Bluetooth technology. This feature allows you to connect to a Wi-Fi network on an airplane, for example.

Mobile network

A mobile network connection allows your device to make calls and, if you have a data plan, use data services such as Internet browsing.

If your device is set up for roaming and you travel outside of your service provider's wireless coverage area, in most cases, your device connects to another service provider's wireless network automatically. If you're not sure whether your device is set up for roaming, or what roaming fees apply, check with your service provider before you travel.

Connect to the mobile network

To connect to the mobile network, airplane mode must be turned o€.

Your device is designed to connect automatically to your service provider's mobile network after you insert your SIM card into your device. If your device doesn’t connect automatically, you can manually select the mobile network.

1.Insert your SIM card into your device.

2.If necessary, swipe down from the top of the screen once using two fingers, or twice using one finger.

User Guide

Wireless & networks

3.Tap > More > Cellular networks > Network operators.

4.Tap a network.

To turn o€ your mobile network connection, turn on airplane mode.

Set a preferred network type

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > More > Cellular networks > Preferred network type.

3.Tap the type of network you prefer.

Switch mobile networks manually

If you can't connect to a mobile network or if the network signal is weak, you can try switching networks manually.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > More > Cellular networks > Network operators.

3.Tap a network.

Turn o€ data services over the mobile network

To turn o€ data services, you must have a SIM card in your device.

If you turn o€ data services, your device can't send or receive data over the mobile network and many features and apps might not work correctly.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2.Tap > Data usage.

3.If necessary, tap the Cellular tab.

4.Turn o€ the Cellular data switch.

To turn on data services, turn on the Cellular data switch.

Turn o€ data services while roaming

Depending on your wireless service plan, you might be able to turn o€ data services (email messages, PIN messages, text messages with attachments, and browser service) on your device so that only the phone and basic text messaging are available. Turning o€ data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your service provider.

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

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