Setup and basics........................................................................................................................................... 5
Your device at a glance...................................................................................................................................5
Insert the SIM card.........................................................................................................................................6
Insert a media card........................................................................................................................................ 7
Turn your device on or
Move between home screens......................................................................................................................... 8
Get around with navigation buttons................................................................................................................ 8
Apps, widgets, and shortcuts....................................................................................................................... 13
Personalizing your device.............................................................................................................................16
Phone and voice.......................................................................................................................................... 17
Find your own phone number.......................................................................................................................17
Change your ringtone...................................................................................................................................17
Making calls.................................................................................................................................................18
Add a contact or number to your speed dial list.............................................................................................22
Call waiting and call forwarding.................................................................................................................... 23
Start a conference call................................................................................................................................. 23
Applications and features.............................................................................................................................28
Find help for apps........................................................................................................................................ 28
Download an app on Google Play™............................................................................................................... 28
Organizing your home screen....................................................................................................................... 28
Battery and power....................................................................................................................................... 70
Backup and reset.........................................................................................................................................83
Update your device software........................................................................................................................ 86
6. Nano SIM card and media card (microSD card) tray
7. USB port
8. Power on/o key
5
User GuideSetup and basics
Insert the SIM card
Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your
service provider.
CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or the
SIM card might get stuck because it is thicker than a nano SIM card.
Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If
1.
you don't have the tool that came with your device, you can also use a paper clip.
2.Pull out the tray completely and set it on a flat surface.
3.Hold the SIM card so that the metal contacts are facing away from you. Align the notch on the SIM card with the
notch in the smaller section of the tray.
Put the SIM card in the tray.
4.
5.Push the tray back into the slot.
6
User GuideSetup and basics
Insert a media card
If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card).
Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If
1.
you don't have the tool that came with your device, you can also use a paper clip.
2.Pull out the tray completely and set it on a flat surface.
3.Hold the media card so that the metal contacts are facing away from you. Align the notch on the media card with the
notch in the larger section of the tray.
Put the media card in the tray.
4.
5.Push the tray back into the slot.
7
User GuideSetup and basics
Turn your device on or o
Press and hold the Power on/o key (on the left side of your device).
• To turn
• To turn your device o and then on again, tap Restart.
o your device, tap Power o.
Turn o the screen
Press the Power on/o key (on the left side of your device).
To turn the screen back on, press the Power on/o key, or tap the screen twice.
Move between home screens
You can move between your home screens with a gesture on the screen.
On the screen, swipe left or right.
Get around with navigation buttons
No matter what you're doing on your device, navigation buttons appear at the bottom of your screen.
Do any of the following:
• To go back to the previous screen, tap
8
.
User GuideSetup and basics
• To go to your home screen, tap .
• To see your recently opened apps and screens, tap .
Touch screen gestures
Take a moment to learn the common gestures that you can use on the touch screen.
Wake up your device
Tap the screen twice.
Select items
Do any of the following:
• To select an item, tap it. If the item can be opened, it opens.
• To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and
hold one item. Tap more items. To clear an item, tap it again.
9
User GuideSetup and basics
Scroll or move between items
Slide your
finger to scroll through a list or move between items, such as photos.
Check your notifications
You can check your latest notifications (for example, email messages and text messages) at any time.
10
User GuideSetup and basics
Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications.
Open Quick Settings
You can open Quick Settings to turn on or turn o common settings such as Wi-Fi and airplane mode.
Swipe down from the top of the screen once using two
fingers, or twice using one finger.
Open an app
You can open one of three default apps from anywhere on your device.
Slide your finger up from the bottom of the screen. Move your finger over the app that you want to open. Lift your finger.
11
User GuideSetup and basics
Use a slider
If a slider appears on your screen, you can progress through a
screen brightness.
Drag the slider handle to the right or left.
file, such as a song or video, or adjust a setting, such as the
Zoom in to or zoom out from the screen
If you want to see something in more detail, such as a photo or part of a map, you can magnify the image.
To zoom in, slide two fingers apart.
12
User GuideSetup and basics
To zoom out, slide two fingers together.
Tip: In some cases, you can tap twice to zoom in or zoom out.
Apps, widgets, and shortcuts
About apps, widgets, and shortcuts
When you tap
shortcuts.
• The Apps tab includes a complete list of the apps installed on your device, including apps that you download on Google
Play™.
• Widgets are like miniature apps that you can often interact with on the home screen. For example, the BBM widget
shows a small view of your current chats. The Bookmarks widget shows all of the websites that you have bookmarked so
that you can open them right from the home screen.
• Shortcuts help you perform the tasks that you do the most. For example, if you frequently write email, you can set up an
email shortcut. Tapping the shortcut opens an email composer.
on your home screen, a tray opens where you can access installed apps and widgets and set up
13
User GuideSetup and basics
Search for installed apps, widgets, and shortcuts
1.
On the home screen, tap .
2.Enter a search term in the Search apps, widgets, and shortcutsfield.
Add an app, a widget, or a shortcut to your home
screen
1.
On the home screen, tap .
2.Tap Apps, Widgets, or Shortcuts.
3.Touch and hold an app, a widget, or a shortcut, and then release your
After you add a shortcut to your home screen, you might be prompted to set up the shortcut. For example, if you add the
Email Contact shortcut, you must tap the contact that you want to send an email to.
finger when the home screen appears.
Sort your apps
You can sort your apps in the Apps list in several dierent ways:
• Default: The ten apps that you use the most appear at the top, followed by an alphabetical list of your apps. If you're
using Android™ for Work on your device, your work apps appear at the bottom of the list.
• Alphabetical: Your apps are sorted alphabetically.
• Newest: The apps that you most recently installed appear at the top.
• Most Used: The apps that you use the most appear at the top.
To change how your apps are sorted, do the following:
1.
On the home screen, tap .
2.Tap the drop-down list that appears in the top-right corner. If you haven't changed how your apps are sorted, the word
Default appears beside the drop-down list.
3.Tap a sorting option.
About pop-up widgets
Pop-up widgets are associated with the apps that you add to the home screen. When you add an app that includes a popup widget, an indicator appears beneath the app icon (). Pop-up widgets are useful because they allow you to have
widgets that don't take up space on the home screen.
14
User GuideSetup and basics
Turn on pop-up widgets
1.
On the home screen, touch and hold an empty area of the screen, and then tap .
2.Select the Pop-up widgets checkbox.
Open a pop-up widget for an app
With pop-up widgets, you can access a widget for an app without having that widget on the home screen. If a pop-up
widget is available for an app, an indicator () appears beneath the app icon.
On the home screen, swipe up or down on an app that has a pop-up widget.
Change the pop-up widget for an app
If an app has more than one widget available, when you first swipe up or down on the app icon, you choose a widget to set
as the pop-up widget. You can change the pop-up widget at any time.
1.Swipe up or down on an app icon.
2.
In the upper-right corner of the widget, tap > Change widget.
3.In the list of available widgets, tap another widget.
Turn o pop-up widgets
On the home screen, do one of the following:
• To turn
• To turn
o a pop-up widget, on the app icon, swipe up or down. In the upper-right corner of the widget, tap > Turn
o pop-up widget.
o all pop-up widgets, touch and hold an empty area of the screen, and then tap > . Clear the Pop-up
widgets checkbox.
Swipe to access shortcuts
You can use a swipe gesture to access up to three shortcuts from anywhere on your device. You can swipe to open an app,
speed dial a number, send a message, and more. By default, you can swipe to open the BlackBerry Device Search app, the
Phone, and the BlackBerry Hub, but you can change the swipe shortcuts in the device settings.
1.
To access a shortcut, swipe up from .
2.Slide your finger to the shortcut, and then release your finger.
15
User GuideSetup and basics
Change the shortcuts that you access with the swipe gesture
You can change the shortcuts that you access with the swipe gesture. For example, you can set up the gesture to start an
action, such as composing an email.
1.Swipe down from the top of the screen once using two fingers, or twice using one finger.
2.
Tap > Swipe Shortcuts.
3.Tap a circle.
• To set the gesture to open a
• To set the gesture to call a contact, tap Speed dial, and then tap a contact.
• To set the gesture to send an email or a text message to a contact, tap Send message. Tap Email contact or Text
contact, and then tap a contact.
• To set the gesture to start an action, tap All shortcuts.
Turn
If you set up a gesture to open an app or use a shortcut, to turn o the gesture, do the following:
1.Swipe down from the top of the screen once using two fingers, or twice using one finger.
2.
3.Tap a circle.
4.Tap Clear.
o a swipe gesture
Tap > Swipe shortcuts.
dierent app, tap Open app, and then tap an app.
Personalizing your device
Learn how to personalize your device and make it uniquely yours. For example, you can change your ringtone or set a
picture as your wallpaper.
• Change your device settings
• Change your ringtone
• Change your wallpaper
• Add a contact or number to your speed dial list
• Add an app, a widget, or a shortcut to your home screen
• Change your font size
• Change how you view your recent apps and screens
• Set up or change a screen lock
16
User GuidePhone and voice
Phone and voice
Phone icons
During a call
IconDescription
Turn on the speakerphone
Mute your microphone
Tip: You can also press the Convenience key to mute your microphone.
Put a call on hold
Show the dial pad
Make another call
Merge calls to start a conference call
Split a conference call into multiple calls
Find your own phone number
1.Swipe down from the top of the screen once using two
2.
Tap > About phone > Status > SIM Status.
Your phone number appears at the bottom of the screen. If it doesn't appear, your service provider might not have added
your phone number to your SIM card. For more info, contact your service provider.
fingers, or twice using one finger.
Change your ringtone
1.Swipe down from the top of the screen once using two fingers, or twice using one finger.
2.
Tap > Sound & notification > Phone ringtone.
3.Tap a ringtone, and then tap OK.
17
User GuidePhone and voice
Tip: To use a song or a custom sound as your ringtone, move the .mp3 file you want to use to the Ringtones folder on your
device. You might need to install a file manager app from the Google Play™ store first.
Making calls
Make a call
1.
In the Phone app, tap .
2.Enter the number.
3.
Tap .
Call a recent number
1.
In the Phone app, tap .
2.
Beside a name or number, tap .
Call a contact
1.
In the Phone app, tap .
2.Tap a contact.
3.Tap the number that you want to call.
To send a text message to a contact, beside the number, tap .
Tip:
Speed dial a contact
For more info about speed dial, see Add a contact or number to your speed dial list.
1.
In the Phone app, tap .
2.Tap a speed dial contact.
Show or hide your number on outgoing calls
Depending on your service provider, this feature might not be supported.
1.
In the Phone app, in the upper-right corner of the screen, tap .
You can view past outgoing, incoming, and missed calls on the History screen.
1.
In the Phone app, in the upper-right corner of the screen, tap > Call History.
2.Do any of the following:
• To see the details of a specific call, tap a name or phone number, and then tap .
• To view missed calls, tap Missed.
• To clear your call history, tap
> Clear call log > OK.
Receiving calls
Answer or dismiss a call
1.
If your device is locked, touch and hold .
• To answer a call, slide your finger until it covers . Release your finger.
• To dismiss a call, slide your finger until it covers . Release your finger.
2.
If your device is unlocked, in the call notification, tap Answer or Dismiss.
Send a quick response to a caller
You can send a caller a brief text message instead of answering an incoming call. Depending on the recipient of the quick
response, additional text messaging charges might apply.
If a call is from an unknown caller, the option to send a quick response does not appear.
Note:
1.
When you receive an incoming call, touch and hold . Slide your finger until it covers and then release your
finger.
2.Do any of the following:
• To send a default message, tap a message.
• To compose a new message, tap Write your own.
19
User GuidePhone and voice
When you dismiss a call to send a quick response, the caller is sent to voicemail. If you do not have voicemail, the caller
receives a busy signal instead.
Change your default quick response messages
You can create your own quick response messages to replace the available defaults.
1.
In the Phone app, in the upper-right corner of the screen, tap > Settings > Quick responses.
2.Tap the quick response you want to change.
3.Type a new message.
4.Tap OK.
To reset to the default quick responses, on the Edit quick responses screen, tap
> Reset default app.
Silence the ringtone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ringtone and stop
your device from vibrating. After you silence the ringtone, you can still answer or decline the call.
When you receive an incoming call, press the Volume key.
Move a call from your headset to your device
When you have a Bluetooth headset connected to your device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
1.
While on a call, tap .
2.Do one of the following:
• To move the call to your device, tap Handset earpiece.
• To move the call to your device speakerphone, tap Speaker.
Prevent calls from going to your Bluetooth headset
You can disconnect your Bluetooth headset from the Phone app so that calls are sent to your device instead.
1.Swipe down from the top of the screen once using two fingers, or twice using one finger.
2.Tap Bluetooth.
3.
Beside the paired headset you want to disconnect, tap .
4.Clear the Phone audio checkbox.
20
User GuidePhone and voice
Put a call on hold
While on a call, tap .
To resume a call, tap again.
Blocking calls
Block all incoming or outgoing calls
When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when
roaming. Contact your service provider for more info on blocking
provider, this feature might not be supported.
1.
In the Phone app, in the upper-right corner of the screen, tap > Settings > Call settings > Call barring.
2.Do any of the following:
specific phone numbers. Depending on your service
• To block the types of calls that your device can make, tap Outgoing call barring. Tap an option.
• To block incoming calls, tap Incoming call barring. Tap an option.
The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To
change your call blocking password, tap Change password.
Block a caller
Verify that the number you want to block is listed as a number for a contact in your Contacts app.
1.In the Contacts app, tap a contact.
2.
Tap > .
3.Select the All calls to voicemail checkbox.
Block callers who aren't contacts
You can use the priority only mode to ignore calls from callers who aren't contacts. Your phone doesn't ring when you
receive a call from someone who's not in your contact list, but your device still lets you know that you missed a call.
1.Swipe down from the top of the screen once using two fingers, or twice using one finger.
21
User GuidePhone and voice
2.
Tap > Priority only.
3.Tap More Settings > Priority only allows > Calls > Contacts only.
Note: By default, priority only mode lasts for one hour. To change how long it lasts, swipe down from the top of the screen
once using two fingers, or twice using one finger. Tap > Priority only. To increase how long the mode stays on, tap ,
or tap Until you turn this o.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can make calls and send text messages (SMS or MMS) only to the
phone numbers that you add to the
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
SIM card for this feature. Depending on your service provider, this feature might not be supported.
1.
In the Phone app, in the upper-right corner of the screen, tap .
Depending on your service provider, this feature might not be available.
1.
In the Phone app, in the upper-right corner of the screen, tap .
2.Tap Settings > Call settings > Call forwarding.
3.To change the number that your calls are forwarded to, tap a call forwarding option and type a number.
Start a conference call
1.While on a call, make or answer another call.
2.
To merge the calls, tap .
Answer a second call while already on a call
Verify that call waiting is turned on.
1.
While you are on a call and receive a second call, touch and hold . Slide your finger until it covers and then
release your finger.
2.Do one of the following:
• To put the first call on hold and answer the second call, tap Hold current call.
• To end the first call and answer the second call, tap End current call.
3.
If you put the first call on hold, to merge both calls and start a conference call, tap .
23
User GuidePhone and voice
To add more people to the conference call, repeat steps 1 and 2.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1.
While on a call, tap .
2.Do any of the following:
• Use the dial pad to enter a number.
• Tap above the dial pad to go to the Phone screen. Tap a contact.
3.
To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1.While in a conference call, to view the conference call participants, tap Manage conference call.
2.Do one of the following:
• To remove a person from the conference call and hang up, tap .
• To remove a person from the conference call and keep them in a separate call, tap .
LTE calling
Turn on Voice over LTE and LTE video calling
Voice over LTE and LTE video calling provide
video calling, you must turn on Voice over LTE.
Depending on your service provider, this feature might not be supported. For more information, contact your service
provider.
1.Swipe down from the top of the screen once using two
2.
Tap .
3.Depending on the available options, do one of the following:
• Tap Advanced Calling.
• Tap More > Cellular networks > IMS Settings.
24
high-definition voice and video calling using 4G LTE connections. To use LTE
fingers, or twice using one finger.
User GuidePhone and voice
4.Turn on the Advanced Calling, IMS settings, or Enhanced 4G LTE Services switch.
5.Turn on the HD Voice Only, Voice over LTE, or Enhanced 4G LTE Mode switch.
6.To turn on video calling, turn on the HD Video Calling or Video Call Over LTE switch.
Make an LTE video call
If your service provider supports LTE video calling, you can make a video call to contacts who have this feature.
1.In the Phone app, do one of the following:
• To dial a number, tap
• To call a contact, tap , and then tap a contact.
• To call a speed dial contact, tap , and then tap a contact.
2.
Tap .
Note: Depending on your service provider, you might not be able to make an LTE video call to a contact directly from or
. Instead, call the contact, and then after the call connects, tap > Video call.
, and then enter the number.
Switch to a voice-only call
During a video call, tap .
To switch back to a video call, tap again.
Switch between the front-facing and rear-facing camera
During a video call, do one of the following:
• Tap
• Tap
.
> Switch camera.
Put a video call on hold
During a video call, do one of the following:
• Tap
• Tap > Hold call.
.
25
User GuidePhone and voice
Share video one way
During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but
the contact doesn't have to share video with you.
1.
During a voice call, tap .
2.Tap One Way Video or Transmit Video Share.
Answer an LTE video call
1.
When you receive a call, touch and hold .
2.Do one of the following:
• To answer the call as a video call, slide your finger until it covers .
• To answer the call as a voice call, slide your finger until it covers .
Wi-Fi calling
Turn on Wi-Fi calling
Your device might be able to make and receive calls over Wi-Fi networks, even if you have limited or no mobile network
coverage.
Depending on your service provider, this feature might not be supported. Contact your service provider for more
information.
1.Swipe down from the top of the screen once using two
2.
Tap > More > Wi-Fi calling.
3.Turn on the Wi-Fi Calling switch.
4.To see when your device will make Wi-Fi calls, turn on Wi-Fi Calling Status.
• To use a Wi-Fi network, even when you have a cellular signal, tap Wi-Fi preferred.
• To never use a cellular network and only use a Wi-Fi network, tap Wi-Fi only.
• To only use a Wi-Fi network for calls when you don't have a cellular signal, tap Cellular network preferred.
26
fingers, or twice using one finger.
User GuidePhone and voice
Make a Wi-Fi call
Make sure that appears at the top of your screen.
1.
In the Phone app, tap .
2.Enter the number.
3.
Tap .
Voicemail
Set up your voicemail
Depending on your service provider, this feature might not be supported. Contact your service provider for more info.
1.
In the Phone app, in the upper-right corner of the screen, tap .
2.Tap Settings > Call settings > Voicemail.
3.Do any of the following:
• To set up voicemail, tap Setup. If the Voicemail number field is blank, tap Voicemail number, and then enter your
voicemail access number. If you don't have a voicemail access number, contact your service provider.
• To select a notificationprofile, tap Sound.
• To set the voicemail notification to vibrate, select the Vibrate checkbox.
To call your voicemail from the Phone app, touch and hold 1.
Visual Voicemail
Visual Voicemail is another way to access and manage your voicemail. In an app, you can see and scroll through your
messages on your device. Some Visual Voicemail services can also transcribe your voicemail messages into text and send
messages over email and SMS.
Your service provider might have a Visual Voicemail app preloaded on your device or available for you to download.
27
User GuideApplications and features
Applications and features
Find help for apps
You can learn about apps, such as BlackBerry Hub, Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at
help.blackberry.com.
™
Download an app on Google Play
1.Open the Google Play™ store app.
2.If necessary, sign in with your Google™ account.
3.Browse or search for an app that you want to download.
4.Tap the app, and then tap Install.
Organizing your home screen
Move an app, a widget, or a shortcut around
1.Touch and hold an an app, a widget, or a shortcut, and then drag it to a new spot.
2.Release your
finger.
Move an app or a shortcut to the favorites tray
The favorites tray appears at the bottom of each home screen, giving you easy access to your favorite apps or shortcuts.
You can add up to four apps or shortcuts to the favorites tray.
1.If the favorites tray is full, touch and hold one of the apps or shortcuts in the tray. Drag it to a spot on the home screen.
2.Touch and hold the app or shortcut that you want to add, and then drag it to the favorites tray.
Add a home screen
You can add as many home screens as you want to organize your apps, widgets, and shortcuts.
1.On the home screen, touch and hold the item that you want to move, and then drag it to the right edge of the screen.
28
User GuideApplications and features
2.Hold the item at the right edge of the screen until the next home screen appears. If necessary, continue to hold the
item until a blank home screen appears.
3.Release your finger.
Tip: To view dierent home screens quickly, tap the circles that appear above the favorites tray, and then slide your finger
left or right.
Change the default home screen
Change the home screen that is displayed when you turn on your device or when you tap .
Note: You might have to tap twice to open your default home screen.
1.On the home screen, touch and hold an empty area on the screen.
2.
Above the home screen that you want to set as your default, tap .
Delete a home screen
If you're not using one of your home screens, you can delete it. If you delete the default home screen, the home screen to
the right becomes the default home screen.
Note: After you delete a home screen, you can't restore it.
1.On the home screen, touch and hold an empty area of the screen.
2.Touch and hold the home screen that you want to remove, and then drag it to the Remove bar at the top of the
screen.
Organize apps and shortcuts into folders
1.On the home screen, touch and hold an app or a shortcut.
2.Drag the app or shortcut on top of another app or shortcut that you want to include in the same folder.
3.To name the folder, tap the folder. Tap New folder, and then enter a name.
Change how you view your recent apps and screens
When you tap , you see a tiled view, a masonry view, or a rolodex view of your recent apps and screens. You can change
the view to suit your preferences.
1.Swipe down from the top of the screen once using two
2.
Tap > Display > Recents.
fingers, or twice using one finger.
29
User GuideApplications and features
3.Select a view.
4.Tap Done.
Uninstall an app or remove an app, a widget, or a
shortcut from a home screen
If you uninstall an app, the app is no longer available on your device. You must reinstall the app if you want to use it. Some
built-in apps can't be uninstalled; instead, you can turn o these apps so that they no longer appear in and so that you
no longer receive notifications for them.
If you remove an app from the home screen, the app is still installed on your device, and you can open the app from
1.Touch and hold an app, a widget, or a shortcut.
2.Drag the app, widget, or shortcut toward the top of the screen.
• To uninstall an app, drag the app toward Uninstall.
• To turn
• To remove an app, a widget, or a shortcut from the home screen, drag the app toward Remove.
You can use the Google Play™ store to reinstall apps that you uninstall. In the Google Play™ store, tap > My apps > All.
You can turn on apps that you turned o in > Apps. At the top of the screen, swipe left on the categories until you see
the Disabled category. Tap an app, and then tap Enable.
o an app, drag the app toward Disable.
Messenger
Using Messenger
You can use the default Messenger app on your device to send, receive, and manage text messages, including SMS and
MMS messages.
.
Send a text message
1.
In the Messenger app, tap.
2.In the To field, enter a mobile phone number or start typing a contact's name.
3.
In the Send messagefield, type your message, and then tap .
Tip: You can add an emoticon by tapping in the message field. To return to the keyboard, tap .
30
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