Cisco Systems 6911, 6901 User Manual

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

Contents

Your Phone 1
Cisco Unified IP Phone 6901		1
Phone Connections 1
Buttons and Hardware 3
Footstand 5
Handset Rest	6
Hookswitch	6
Cisco Unified IP Phone 6911		7
Phone Connections 7
Buttons and Hardware 9
Paper Label	11
Footstand 11
Handset Rest	14
Messages 15
Voice Messages	15
Personalize Your Voicemail			15
Check for Voice Messages			15
Listen to Voice Messages			16
Calling Features 17
Auto Answer 17
Auto Answer with Your Speakerphone 17
Auto Barge 17
Call Forward All	17
Forward Calls on Your Phone 18
Call Pickup 18
Answer a Call Using Pickup			19
Answer a Call Using Group Pickup and a Group Pickup Number 19
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Call Waiting 19
Respond to a Call Waiting Notification			19
Codes 20
Place a Call Using a Client Matter Code 20
Place a Call Using a Forced Authorization Code				20
Conference 20
Set up a Conference Using Hookflash			20
Drop a Party from a Conference Using Hookflash				21
Set Up a Conference 21
Hookflash 22
Use Hookflash to Activate Features 22
Hold 22
Hold and Resume a Call 22
Meet Me 22
Host a Meet Me Conference		23
Join a Meet Me Conference		23
Mute 23
Mute Your Phone	23
Redial 23
Redial a Number	23
Shared Lines 24
Speed Dial 24
Place a Call with a Speed-Dial Button			25

Transfer 25

Transfer a Call to Another Number Using the Hookflash 25

Transfer a Call to Another Number Using the Transfer Button 25

Swap Between Calls Before Completing a Transfer	26
Web Dialer 26
Use Web Dialer with Cisco Directory 26
Set Up, View, or Change Web Dialer Preferences	26
Sign Out of Web Dialer 27

User Options 29

User Options Web Pages 29

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Sign In and Out of User Options Web Pages 29

Device 30

Select a Device From the User Options Web Pages 30

Line Settings 30

Speed Dial on the Web 31

User Settings 32

Change Your Browser Password 32

Change Your PIN 32

Change the Language for Your User Options Web Pages 33

Plugins 33

Access Plugins 33

FAQs and Troubleshooting 35

Frequently Asked Questions 35

Troubleshooting Tips 35

Conference 35

User Options 36

Product Safety, Security, Accessibility, and Additional Information 37

Safety and Performance Information 37

Power Outage 37

Cisco Product Security 37

Accessibility Features 37

Additional Information 38

Cisco One-Year Warranty 39

Cisco One-Year Limited Hardware Warranty Terms 39

Index 41

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Your Phone

Cisco Unified IP Phone 6901

The Cisco Unified IP Phone 6901 provides these features:

•Phone connections

•Buttons and hardware

•Footstand

•Handset rest

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

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1	Slot for Ethernet cable.	4	Network port (10/100 SW) connection. IEEE
			802.3af power enabled.
2	Handset connection.	5	DC adaptor port (DC48V).
3	Slot for handset cable.	6	Slot for DC adaptor cable.

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Your Phone

Buttons and Hardware

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1	Hookswitch	Activates the features (hookflash) on your phone.
2	Hold button	Places a connected call on hold.
3	Redial button	Dials the last dialed number.
4	Line button	Allows you to pick up a second incoming call. The Line button LED indicates
		the call status.
		Allows you to answer a ringing call and swap between two calls on the same
		line. Also, you can use the line button to create a new call when the phone is
		idle. The LED associated with the line button lights up to reflect the line status.
		Color LEDs indicate the line state:
		•	Green, steady—Active call
		•	Green, flashing—Held call
		•	Amber, Flashing—Incoming call
		• Amber, steady—Call forward all activated
		• Red, steady—Remote line in use (shared line)
		• Red, flashing—Remote line on hold
5	Volume button	Controls the handset and the ringer volume (on hook).

6	Keypad	Allows you to dial phone numbers.
7	Handset with	Lights up to indicate a ringing call (flashing red) or a new voice message
	light strip	(steady red).

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Your Phone

Footstand

The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle.

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Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

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1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.

4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Hookswitch

The hookswitch button is located on the cradle rest of your phone. You can press and quickly release the hookswitch button to activate features (hookflash) on your phone. Your administrator can set up the hookswitch timer.

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Your Phone

Cisco Unified IP Phone 6911

The Cisco Unified IP Phone 6911 provides these features:

•Phone connections

•Buttons and hardware

•Phone template

•Footstand

•Handset rest

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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1	DC adaptor port (DC48V).		4	Network port (10/100 SW) connection. IEEE
				802.3af power enabled.
2	AC-to-DC power supply (optional).		5	Access port (10/100 PC) connection.
3	AC power wall plug (optional).		6	Handset connection.

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Your Phone

Buttons and Hardware

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1		Handset with light strip				Lights up to indicate a ringing call (flashing red) or a new voice
						message (steady red).
2		Paper label				A paper strip used to enter name and contact numbers.
3		Transfer button				Transfers a call.
4		Conference button				Creates a conference call.
5		Hold button				Places an active call on hold.

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6	Line button	Allows users to pick up a second incoming call and to resume a held
		call. The LED shows call status.
7	Speakerphone button	Selects the speakerphone as the default audio path and initiates a new
		call, picks up an incoming call, or ends a call. During a call, the
		button is lit green. The speakerphone audio path does not change
		until a new default audio path is selected (for example, by picking up
		the handset).
8	Keypad	Allows you to dial phone numbers.
9	Mute button	Toggles the microphone on or off. When the microphone is muted,
		the button is lit red.
10	Volume button	Controls the handset and speakerphone volume (off hook) and the
		ringer volume (on hook).

11	Messages button	Auto-dials your voice messaging system (varies by system).
12	Redial button	Dials the last dialed number.
13	Feature button	Depending on how your system administrator sets up the phone, the
		feature button provides you access to Speed dialing, Call Forward
		All, Pickup, Group Pickup and Meet Me features. Users can configure
		up to nine items on the feature button. You can access each of these
		features by pressing the feature button followed by the number
		associated with the feature. You must press the number within five
		seconds of pressing the feature button. The number can only be a
		single digit number from 1–9.
		You can access these features either off hook or on hook:

•Call Forward All—Allows you to forward a call.

•Pickup—Allows you to pickup a call on the third party phone.

•Group Pickup—Allows you pick up a call within a group.

•Meet Me—Allows you setup a conference.

14 Handset

Phone handset.

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Your Phone

Paper Label

Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be used to enter name and contact numbers.

Footstand

If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference.

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1	Insert the connectors into the lower slots.	2	Lift the footstand until the connectors snap
			into the upper slots.

Higher Viewing Angle

Connect the footstand to the lower slots for a higher viewing angle.

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Your Phone

Lower Viewing Angle

Connect the footstand to the upper slots for a higher viewing angle.

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