Cisco Systems 6911 User Manual

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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706USAhttp://www.cisco.com Tel: 408526-4000

800 553-NETS(6387) Fax: 408527-0883

Contents

Your Phone 1

 

 

 

 

Cisco Unified IP Phone 6901

1

 

 

Phone Connections 1

 

 

 

Buttons and Hardware 3

 

 

 

Footstand 5

 

 

 

 

Handset Rest

6

 

 

 

Hookswitch

6

 

 

 

Cisco Unified IP Phone 6911

7

 

 

Phone Connections 7

 

 

 

Buttons and Hardware 9

 

 

 

Paper Label

11

 

 

 

Footstand 11

 

 

 

Handset Rest

14

 

 

 

Messages 15

 

 

 

 

Voice Messages

15

 

 

 

Personalize Your Voicemail

15

 

Check for Voice Messages

15

 

Listen to Voice Messages

 

16

 

Calling Features 17

 

 

 

Auto Answer 17

 

 

 

 

Auto Answer with Your Speakerphone 17

 

Auto Barge 17

 

 

 

 

Call Forward All

17

 

 

 

Forward Calls on Your Phone 18

 

Call Pickup 18

 

 

 

 

Answer a Call Using Pickup

19

 

Answer a Call Using Group Pickup and a Group Pickup Number 19

 

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Call Waiting 19

 

 

 

 

Respond to a Call Waiting Notification

19

 

Codes 20

 

 

 

 

Place a Call Using a Client Matter Code 20

 

Place a Call Using a Forced Authorization Code

20

Conference 20

 

 

 

 

Set up a Conference Using Hookflash

20

 

Drop a Party from a Conference Using Hookflash

21

Set Up a Conference 21

 

 

 

Hookflash 22

 

 

 

 

Use Hookflash to Activate Features 22

 

Hold 22

 

 

 

 

Hold and Resume a Call 22

 

 

 

Meet Me 22

 

 

 

 

Host a Meet Me Conference

23

 

 

Join a Meet Me Conference

23

 

 

Mute 23

 

 

 

 

Mute Your Phone

23

 

 

 

Redial 23

 

 

 

 

Redial a Number

23

 

 

 

Shared Lines 24

 

 

 

 

Speed Dial 24

 

 

 

 

Place a Call with a Speed-Dial Button

25

 

Transfer 25

Transfer a Call to Another Number Using the Hookflash 25

Transfer a Call to Another Number Using the Transfer Button 25

Swap Between Calls Before Completing a Transfer

26

Web Dialer 26

 

Use Web Dialer with Cisco Directory 26

 

Set Up, View, or Change Web Dialer Preferences

26

Sign Out of Web Dialer 27

 

User Options 29

User Options Web Pages 29

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Sign In and Out of User Options Web Pages 29

Device 30

Select a Device From the User Options Web Pages 30

Line Settings 30

Speed Dial on the Web 31

User Settings 32

Change Your Browser Password 32

Change Your PIN 32

Change the Language for Your User Options Web Pages 33

Plugins 33

Access Plugins 33

FAQs and Troubleshooting 35

Frequently Asked Questions 35

Troubleshooting Tips 35

Conference 35

User Options 36

Product Safety, Security, Accessibility, and Additional Information 37

Safety and Performance Information 37

Power Outage 37

Cisco Product Security 37

Accessibility Features 37

Additional Information 38

Cisco One-Year Warranty 39

Cisco One-Year Limited Hardware Warranty Terms 39

Index 41

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Your Phone

Cisco Unified IP Phone 6901

The Cisco Unified IP Phone 6901 provides these features:

Phone connections

Buttons and hardware

Footstand

Handset rest

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

1

6

1

5

2

4

3

 

 

 

195792

 

 

 

 

1

Slot for Ethernet cable.

4

Network port (10/100 SW) connection. IEEE

 

 

 

802.3af power enabled.

 

 

 

 

2

Handset connection.

5

DC adaptor port (DC48V).

 

 

 

 

3

Slot for handset cable.

6

Slot for DC adaptor cable.

 

 

 

 

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Your Phone

Buttons and Hardware

7

1

2

3

4

5

+

195793

6

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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1

Hookswitch

Activates the features (hookflash) on your phone.

 

 

 

2

Hold button

Places a connected call on hold.

 

 

 

3

Redial button

Dials the last dialed number.

 

 

 

4

Line button

Allows you to pick up a second incoming call. The Line button LED indicates

 

 

the call status.

 

 

Allows you to answer a ringing call and swap between two calls on the same

 

 

line. Also, you can use the line button to create a new call when the phone is

 

 

idle. The LED associated with the line button lights up to reflect the line status.

 

 

Color LEDs indicate the line state:

 

 

Green, steady—Activecall

 

 

Green, flashing—Heldcall

 

 

Amber, Flashing—Incomingcall

 

 

Amber,steady—Callforward all activated

 

 

Red,steady—Remoteline in use (shared line)

 

 

Red,flashing—Remoteline on hold

 

 

 

5

Volume button

Controls the handset and the ringer volume (on hook).

6

Keypad

Allows you to dial phone numbers.

7

Handset with

Lights up to indicate a ringing call (flashing red) or a new voice message

 

light strip

(steady red).

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Your Phone

Footstand

The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle.

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5

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mountedphone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

1

2

3

4

192897

1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.

4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Hookswitch

The hookswitch button is located on the cradle rest of your phone. You can press and quickly release the hookswitch button to activate features (hookflash) on your phone. Your administrator can set up the hookswitch timer.

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Your Phone

Cisco Unified IP Phone 6911

The Cisco Unified IP Phone 6911 provides these features:

Phone connections

Buttons and hardware

Phone template

Footstand

Handset rest

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

7

195780

1

2

 

 

3

6

 

 

 

 

 

 

4

5

 

 

1

DC adaptor port (DC48V).

4

Network port (10/100 SW) connection. IEEE

 

 

 

 

802.3af power enabled.

2

AC-to-DCpower supply (optional).

5

Access port (10/100 PC) connection.

3

AC power wall plug (optional).

6

Handset connection.

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Your Phone

Buttons and Hardware

1

2

14

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

 

 

 

 

 

3

 

12

 

 

 

 

 

 

 

 

 

4

 

 

 

 

 

 

 

 

 

11

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

 

 

 

 

10

 

 

 

 

 

 

 

 

 

 

 

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

195778

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

Handset with light strip

Lights up to indicate a ringing call (flashing red) or a new voice

 

 

 

 

 

 

message (steady red).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

Paper label

A paper strip used to enter name and contact numbers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

Transfer button

Transfers a call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

 

Conference button

Creates a conference call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

Hold button

Places an active call on hold.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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6

Line button

Allows users to pick up a second incoming call and to resume a held

 

 

call. The LED shows call status.

 

 

 

7

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new

 

 

call, picks up an incoming call, or ends a call. During a call, the

 

 

button is lit green. The speakerphone audio path does not change

 

 

until a new default audio path is selected (for example, by picking up

 

 

the handset).

 

 

 

8

Keypad

Allows you to dial phone numbers.

 

 

 

9

Mute button

Toggles the microphone on or off. When the microphone is muted,

 

 

the button is lit red.

 

 

 

10

Volume button

Controls the handset and speakerphone volume (off hook) and the

 

 

ringer volume (on hook).

11

Messages button

Auto-dialsyour voice messaging system (varies by system).

 

 

 

12

Redial button

Dials the last dialed number.

 

 

 

13

Feature button

Depending on how your system administrator sets up the phone, the

 

 

feature button provides you access to Speed dialing, Call Forward

 

 

All, Pickup, Group Pickup and Meet Me features. Users can configure

 

 

up to nine items on the feature button. You can access each of these

 

 

features by pressing the feature button followed by the number

 

 

associated with the feature. You must press the number within five

 

 

seconds of pressing the feature button. The number can only be a

 

 

single digit number from 1–9.

 

 

You can access these features either off hook or on hook:

Call Forward All—Allowsyou to forward a call.

Pickup—Allowsyou to pickup a call on the third party phone.

Group Pickup—Allowsyou pick up a call within a group.

Meet Me—Allowsyou setup a conference.

14 Handset

Phone handset.

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Your Phone

Paper Label

Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be used to enter name and contact numbers.

Footstand

If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference.

11

2

2

2

1

1

2

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11

1

Insert the connectors into the lower slots.

2

Lift the footstand until the connectors snap

 

 

 

into the upper slots.

 

 

 

 

Higher Viewing Angle

Connect the footstand to the lower slots for a higher viewing angle.

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Your Phone

Lower Viewing Angle

Connect the footstand to the upper slots for a higher viewing angle.

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Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mountedphone, you might need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

1

2

3

4

192897

1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.

4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

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Messages

Voice Messages

Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

You can:

Personalize your voicemail

Check for voice messages

Listen to voice messages

Personalize Your Voicemail

(Cisco Unified IP Phone 6911 only.)

Press the Messages button, then follow the voice prompts. (Cisco Unified IP Phone 6901 only.)

Using the keypad, dial the voicemail access number (provided by your system administrator), then follow the voice prompts.

Check for Voice Messages

Check for voice messages in any of these ways:

Look for a solid red light on your handset.

You can configure the visual message waiting lamp using your User Options web pages.

Listen for a stutter tone when you lift the handset.

You can configure the audible message waiting lamp using your User Options web pages.

Related Topics

User Options Web Pages, page 29

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Listen to Voice Messages

(Cisco Unified IP Phone 6911 only.)

Press the Messages buttonand then follow the voice prompts to listen to your messages. (Cisco Unified IP Phone 6901 only.)

Using the keypad, dial the voicemail access number (provided by your system administrator) and then follow the voice prompts to listen to your messages.

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Calling Features

Auto Answer

(Cisco Unified IP Phone 6911 only)

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with your speakerphone.

Auto Answer with Your Speakerphone

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them.

Auto Barge

Auto barge, if configured, allows you to barge into a shared line call automatically.

For example, in a shared line scenario, when you go off hook and a call remote is already in use, you can barge into the call automatically.

Call Forward All

Call Forward All allows you to forward calls on your phone to another number.

You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to your User Options web pages.

There are two types of call-forwardingfeatures that your system administrator may set up on your phone:

Unconditional call forwarding (Call Forward All)—Appliesto all calls that you receive.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Appliesto certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.

When forwarding calls from your phone, enter the call-forwardtarget phone number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Your system administrator can set up other call forward options that:

Allow calls placed from the call forward target phone number to your phone to ring through, rather than be forwarded.

Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

Related Topics

Set Up Call Forwarding Per Line, page 30

Forward Calls on Your Phone

(Cisco Unified IP Phone 6901 only)

1.Sign in to your User Options web pages.

2.Go to Device > Line Settings.

3.Enter the phone number you want to forward calls to.

4.Click Save.

(Cisco Unified IP Phone 6911 only)

1.Press the Feature buttonfollowed by the predetermined number set up for Call Forward All.

2.Listen for a dial tone, then enter the phone number to which your calls will be forwarded. A visual confirmation is displayed as a solid amber light on the handset.

3.To cancel call forwarding, repeat Step 1.

When you lift the handset, you will hear a stutter tone until you cancel call forwarding. The visual confirmation turns off when Call Forward All is canceled.

Call Pickup

(Cisco Unified IP Phone 6911 only)

Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone.

You may use Call Pickup if you share call-handlingtasks with coworkers.

There are three ways you can pick up a call:

Pickup—Allowsyou to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

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Calling Features

Group Pickup—Allowsyou to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator).

Dialing the ringing phone’s number if the destination user’s direct number is present in one of the current user's associated groups.

Your system administrator sets up the call pickup group you are in and the call pickup buttons depending on your call-handlingneeds and work environment.

Answer a Call Using Pickup

(Cisco Unified IP Phone 6911 only)

1.If Auto Pickup is set up on your phone, press the Feature buttonfollowed by the predetermined number set up for Call Pickup to transfer a ringing call within your pickup group to your phone. The call is connected.

2.If Auto Pickup is not set up, press the Line button or lift the handset to connect the call.

Answer a Call Using Group Pickup and a Group Pickup Number

(Cisco Unified IP Phone 6911 only)

1.If Auto Group Pickup is set up on your phone, press the Feature buttonfollowed by the predetermined number set up for Call Pickup to answer a call on a phone outside your pickup group.

2.Enter the group pickup number to connect the call.

3.If Auto Group Pickup is not set up, press the Line button or lift the handset to connect the call.

Call Waiting

Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:

A call waiting tone (single beep)

An amber flashing Line button

Respond to a Call Waiting Notification

To answer the ringing call, press the flashing amber Line button. Your phone puts the original call on hold automatically and connects the ringing call.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Codes

Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes (provided by your administrator):

Client Matter Codes (CMC) require you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.

Forced Authorization Codes (FAC) allow you to manage call access and accounting. The Forced Authorization Codes feature requires that the user enter a valid authorization code before the call connects.

Place a Call Using a Client Matter Code

1.Dial a number.

2.After the tone, enter a client matter code (CMC).

Place a Call Using a Forced Authorization Code

1.Dial a number.

2.After the tone, enter a forced authorization code (FAC).

Conference

Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature.

You can set up a conference by using

the hookflash feature on the Cisco Unified IP Phone 6901.

the Conference buttonon the Cisco Unified IP Phone 6911. The conference ends when all the participants hang up.

Set up a Conference Using Hookflash

(Cisco Unified IP Phone 6901 only.)

1.Verify that you are on an active call (not on hold).

2.Press and release the hookswitch to get a dial tone.

3.Dial the party’s number.

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Calling Features

4.Wait for the recipient to answer. (Or, skip to Step 5. while the call is ringing).

5.Press and release the hookswitch again.

The conference begins.

Note You can only include three participants in a conference. Use the hookflash feature to drop a participant from a conference.

Drop a Party from a Conference Using Hookflash

(Cisco Unified IP Phone 6901 only.)

1.Verify that you are in a conference.

2.Press and release the hookswitch.

The party who joined last is dropped from the conference.

Note Only the conference host can drop a party from a conference.

Set Up a Conference

(Cisco Unified IP Phone 6911 only.)

1.Verify that you are on an active call (not on hold).

2.Press the Conference button.

3.Enter the phone number for the party you want to add to the conference.

4.Wait for the party to answer (or skip to Step 5. while the call is ringing).

5.Press the Conference button again. The conference begins.

Repeat these steps to add more parties, if desired.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Hookflash

Hookflash allows you to activate features on your phone by quickly pressing and releasing the hookswitch button on the phone cradle rest.

Use Hookflash to Activate Features

(Cisco Unified IP Phone 6901 only)

You can use hookflash to:

Answer a call

Transfer between two calls (when one call is incoming only)

Initiate a conference call

Remove a conference participant

Hold

Hold allows you to put an active call into a held state.

Hold and Resume a Call

1.To put a call on hold, press the Hold button.

The Line button flashes green. The party that is put on hold hears the preset music.

2.To resume the call, press the flashing green Line button, press theSpeaker button (Cisco Unified IP Phone 6911 only), or go off hook, if the handset is in the cradle.

Meet Me

Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference.

The conference begins when the host connects. Participants who join the conference before the host has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

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Calling Features

Host a Meet Me Conference

(Cisco Unified IP Phone 6911 only)

1.Press the Feature buttonfollowed by the predetermined Meet Me number (set up by your system administrator).

You are connected to the conference.

Join a Meet Me Conference

1.Go off-hookand dial the Meet Me conference number (provided by the conference host).

2.Enter the conference code provided by the Meet Me host. You are connected to the conference.

Mute

(Cisco Unified IP Phone 6911 only)

Mute allows you to block audio input for your handset and speakerphone, so that you can hear other parties on the call but they cannot hear you.

Mute Your Phone

(Cisco Unified IP Phone 6911 only)

1.Press the Mute buttonto turn Mute on.

2.Press the Mute button again to turn Mute off.

Redial

Redial allows you to call the most recently dialed phone number by pressing the Redial button.

Redial a Number

To redial a number:

On Cisco Unified IP Phone 6901, go off-hookand press theRedial button.

On Cisco Unified IP Phone 6911, press the Redial button. You can beoff-hookoron-hookwhen you press this button.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

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Shared Lines

Shared lines allow you to use one phone number for multiple phones.

You may have a shared line if you have multiple phones and want one phone number, share call-handlingtasks withco-workers,or handle calls on behalf of a manager.

For example, if you share a line with a coworker:

When a call comes in on the shared line:

Your phone rings and the Line buttonflashes amber.

Your coworker’s phone rings and the Line button flashes amber.

If you answer the call:

Your Line button turns green.

Your coworker’s Line button turns red.

When button is red, that line cannot be used to barge in on the call or used to make another call. If barge is enabled, you can auto barge a call by going off hook. If it is disabled, you can make another call by going off hook.

If you put the call on hold:

Your Line button flashes green

Your coworker’s Line button flashes red.

When the Line button flashes red, your coworker can pick up the call.

Related Topics

Answer a Call Using Pickup, page 19

Answer a Call Using Group Pickup and a Group Pickup Number, page 19

Speed Dial

(Cisco Unified IP Phone 6911 only.)

Speed-dialfeatures allow you to place a call by pressing a button or by entering a code. Before you can usespeed-dialfeatures on your phone, you must set upspeed-dialon your User Options Web pages.

Depending on setup, your phone can support this speed-dialfeature:

Feature Button—Allowsyou to quickly dial a phone number if the this button is set up for speed dialing.

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Calling Features

Place a Call with a Speed-DialButton

(Cisco Unified IP Phone 6911 only.)

(Before you can use speed-dialbuttons on your phone, you must set up speed dial on your User Options Web pages.)

To place a call, press the Feature button enabled for speed dial.

Transfer

Transfer allows you to redirect a connected call from your phone to another number.

You can redirect a single call to another number that you specify. Transfer is accomplished differently depending on the phone model you have:

Hookflash is used to transfer calls from the Cisco Unified IP Phone 6901.

The Transfer button is used to transfer calls from the Cisco Unified IP Phone 6911.

For Cisco Unified IP Phone 6911 only, you can connect two calls to each other (without remaining on the line yourself).

Transfer a Call to Another Number Using the Hookflash

(Cisco Unified IP Phone 6901 only.)

1.Verify that you are on an active call (not on hold).

2.Press and release the hookswitch to get a dial tone.

3.Enter the transfer recipient’s phone number.

4.Wait for the recipient to answer. (Or, skip to Step 5. while the call is ringing.)

5.Hang up to complete the transfer.

Transfer a Call to Another Number Using the Transfer Button

(Cisco Unified IP Phone 6911 only.)

1.Verify that you are on an active call (not on hold).

2.Press the Transfer button.

3.Enter the transfer recipient’s phone number (or press a speed dial button).

4.Wait for the recipient to answer. (Or, skip to Step 5. while the call is ringing.)

5.Press the Transfer button again or hang up to complete the transfer.

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Swap Between Calls Before Completing a Transfer

(Cisco Unified IP Phone 6911 only.)

After you connect to the transfer recipient—butbefore you transfer a call to thisparty—youcan press theLine button to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

Web Dialer

(Cisco Unified IP Phone 6911 only.)

Web Dialer allows you to click-to-dialcontacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you.

Use Web Dialer with Cisco Directory

(Cisco Unified IP Phone 6911 only.)

1.Sign in to your User Options web pages.

2.Select User Options > Directory and search for aco-worker.

3.Select the number that you want to dial.

4.If this is your first time using Web Dialer, review the preferences on the Make Call page.

5.Select Dial.

The call is now placed on your phone.

6.To end a call, select Hang up or hang up from your phone.

Set Up, View, or Change Web Dialer Preferences

(Cisco Unified IP Phone 6911 only.)

1.Initiate a call using Web Dialer to access the Make Call page.

The Make Call page displays the first time that you use WebDialer (after you select the number that you want to dial).

2.Select one of the following options from the Make Call page:

Preferred language—Determinesthe language used for Web Dialer settings and prompts.

Use preferred device—Identifiesthe Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. If you have more than one phone of the same type, it will be specified by device type and MAC address.

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Calling Features

Do not display call confirmation—Ifselected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after clicking on a contact from the Cisco Directory.

Disable Auto Close—Ifselected, the call window does not close automatically after fifteen seconds.

Sign Out of Web Dialer

(Cisco Unified IP Phone 6911 only.)

Select the Sign Out icon in the Make Call or Hang Up page.

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User Options

User Options Web Pages

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer.

You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dialbuttons from your User Options web pages.

After you have signed in to your User Options web pages, select User Options to access the following:

Device

User Settings

Plugins

Sign In and Out of User Options Web Pages

Before you can access any of your user options, such as speed-dialsettings or personal address book, you must sign in. When you are finished using the user options web pages, you must sign out.

1.Obtain the User Options URL, user ID, and default password (provided by your system administrator).

2.Open a web browser on your computer and enter the URL.

3.If prompted to accept security settings, select Yes orInstall Certificate.

4.Enter your user ID in the Username field.

5.Enter your password in the Password field.

6.Select Login.

The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.

7.To sign out of user options, select Logout.

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Device

You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone:

Line settings

Speed dials

Select a Device From the User Options Web Pages

1.After you have signed in to your User Options web pages, select User Options >Device.

The Device Configuration page displays. Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type.

2.If you have multiple devices assigned to you, select the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-downmenu.

Line Settings

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, message-waitingindicators,voice-messageindicators, ring patterns, and otherline-specificsettings.

You can set up other line settings directly on your phone:

Set up call forwarding for your primary phone line

Change rings and other phone-modelspecific settings

Related Topics

Call Forward All, page 17

Set Up Call Forwarding Per Line

1.Sign in to your User Options web page.

2.Select User Options > Device.

3.Select a phone from the Name drop-downmenu.

4.Select Line Settings.

5.If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-downmenu.

6.In the Incoming Call Forwarding area, select call forwarding settings for various conditions.

7.Select Save.

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User Options

Related Topics

Call Forward All, page 17

Change the Voice Message Indicator Setting Per Line

1.Sign in to your User Options web page.

2.Select User Options > Device.

3.Select a phone from the Name drop-downmenu.

4.Select Line Settings.

5.If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-downmenu.

6.In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

7.Select Save.

Change the Audible Voice Message Indicator Setting Per Line

1.Sign in to your User Options web page.

2.Select User Options > Device.

3.Select a phone from the Name drop-downmenu.

4.Select Line Settings.

5.If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-downmenu.

6.In the Audible Message Waiting Lamp area, choose from various settings.

7.Select Save.

Speed Dial on the Web

(Cisco Unified IP Phone 6911 only)

Depending on how your phone has been set up, you can use speed-dialbuttons andspeed-dialcodes, which you can set up on your User Options Web pages.

Set Up Speed-DialButtons

(Cisco Unified IP Phone 6911 only)

1.Sign in to your User Options Web pages.

2.Select User Options > Device.

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3.Select a phone from the Name drop-downmenu.

4.Select Speed Dials.

5.In the Speed Dial Settings area, enter a number and label for a speed-dialbutton on your phone.

6.Select Save.

User Settings

Your PIN and password allow you to access different features and services. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

User settings include your browser password, PIN, and language (locale) settings.

Change Your Browser Password

1.Sign in to your User Options web pages.

2.Select User Options > User Settings.

3.Enter your Current Password.

4.Enter your New Password.

5.Reenter your new password in the Confirm Password field.

6.Select Save.

Change Your PIN

1.Sign in to your User Options web pages.

2.Select User Options > User Settings.

3.Enter your Current PIN.

4.Enter your New PIN.

5.Reenter your new PIN in the Confirm PIN field.

6.Select Save.

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User Options

Change the Language for Your User Options Web Pages

1.Sign in to your User Options web page.

2.Select User Options > User Settings.

3.In the User Locale area, select an item from the Locale drop-downlist.

4.Select Save.

Plugins

Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you.

For more information, see your system administrator.

Access Plugins

1.Sign in to your User Options web page.

2.Select User Options > Plugins.

You can view plugins only if your system administrator has set them up for you.

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FAQs and Troubleshooting

Frequently Asked Questions

Q. When I put a call on hold by pushing the Hold button, why doesn’t pushing the button again resume the call?

A.The Hold button is only used to put a call on hold. To resume a call, press the Line button.

Q.How do I access a feature using the Feature button?

A.You need to press the feature button followed by the number set up for the feature you are trying to access. The number must be pressed within five seconds of pressing the feature button.

Troubleshooting Tips

Troubleshooting tips are available for these topics:

Conference

User Options

Conference

Problem: Conference Button

You have set up a conference call and the Conference button is unresponsive.

Possible Cause

You have reached the maximum number of conference participants.

Solution

Ask one of the participants to drop, or drop a conference participant.

Problem: Meet Me Conference Busy Tone

You hear a busy tone after dialing into a Meet Me conference.

Possible Cause

The conference host has not yet joined the conference.

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Solution

Try calling back again.

User Options

Problem: Cannot Access User Options Web Pages

You are unable to access your user options web pages.

Possible Cause

Your password needs to be reset.

Solution

See your system administrator.

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Product Safety, Security, Accessibility, and

Additional Information

Safety and Performance Information

Power outages and other devices can affect your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Cisco Product Security

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-partyauthority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at:

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

The Cisco Unified IP Phones 6901 and 6911 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/ access_6901-11.html

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

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Additional Information

You can access the Cisco website at this URL: http://www.cisco.com/

Cisco Unified IP Phone 6901 and 6911 quick reference card, quick start guides, and end-userguide:

http://www.cisco.com/en/US/products/ps10326/products_user_guide_list.html

Licensing information: http://www.cisco.com/en/US/products/ps10326/products_licensing_information_listing.html

Cisco international websites:

Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page.

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Cisco One-YearWarranty

Cisco One-YearLimited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:

http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html

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Index

A

AAP. See accessibility features access

plugins 33

audible alert. See alerts, audible

audible message indicator. See message indicators

Auto Answer, description 17 Auto Barge, description17

B

browser password, change 32 buttons

Cisco Unified IP Phone 6901 3 Hold4

line 4 Volume4

Cisco Unified IP Phone 6911 9 Conference9

Hold 9 line10

Messages 10 Mute 10

programmable feature 10 Speakerphone 10 Transfer 9

Volume 10

C

Call Forward All description 17 set up

on all lines 30 setup

on primary line 18 Call Pickup, description18

Call Waiting, description 19 calling features

Auto Answer 17

Auto Barge 17

Call Forward All 17 Call Pickup18

Call Waiting 19 Codes20 Conference20 hold22

Meet Me 22 Mute23 Redial23 Shared Lines24 Speed Dial24 Transfer25

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Web Dialer 26 change

browser password 32 language

user options web pages 33 locale

user options web pages 33 check voice messages15

Cisco Unified CM User Options. See user options

Cisco Unified IP Phone 6901 buttons and hardware 3 connections1

footstand 5 handset rest6 hookswitch4, 6

Cisco Unified IP Phone 6911 buttons and hardware 9 connections7

footstand 11 handset rest14

Client Matter Codes (CMCs), description 20 conference

button

Cisco Unified IP Phone 6911 9 description20

drop a party using hookflash 21 set up using hookflash20

connections

Cisco Unified IP Phone 6901 1

Cisco Unified IP Phone 6911 7 connectors. See connections customize voicemail15

42

D

documentation, related 37

F

FAQs 35

flashing. See alerts, visual footstand

Cisco Unified IP Phone 6901 5 Cisco Unified IP Phone 691111

Forced Authorization Codes (FACs), description 20

forward. See Call Forward Allfrequently asked questions. See FAQs

G

Group Pickup, description 18

H

HAC. See accessibility features handset

Cisco Unified IP Phone 6901 light strip 4

rest 6

Cisco Unified IP Phone 6911 light strip 9

location 10 rest14

hardware

Cisco Unified IP Phone 6901 3 Cisco Unified IP Phone 69119

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Hold button

Cisco Unified IP Phone 6901 4 Cisco Unified IP Phone 69119

hold description 22

hookflash description 22

hookflash, using to set up conference 20 hookswitch

Cisco Unified IP Phone 6901 4

K

keypad

Cisco Unified IP Phone 6901 4 Cisco Unified IP Phone 691110

L

language

change for user options web pages 33 Web Dialer settings26

LED. See lights lights

green flashing 4 steady4

handset 4 red

flashing 4 steady4

line

buttons, Cisco Unified IP Phone 6901 4 buttons, Cisco Unified IP Phone 691110 settings30

Call Forward 30

voice message indicator 31 listen to voice messages16 locale

change for user options web pages 33 log in and out. See sign in and out

M

MAC address Web Dialer 26

Meet Me, description 22 message indicators15

audible, change 31 voice, change31

messages button

Cisco Unified IP Phone 6911 10 check for15

listen to 16

personalize voicemail 15 Mute

description 23 mute

button

Cisco Unified IP Phone 6911 10 turn on and off23

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O

Other Pickup, description 18

P

password. See browser password personalize voicemail15

plugins 33 power outage37

product security 37 programmable feature buttons

Cisco Unified IP Phone 6911 10

R

Redial description 23

redial a number 23 related documentation37

S

safety and performance power outage 37

security, product 37 set up

speed-dialbuttons31 shared lines

description 24 sign in and out user options29 Web Dialer26

Speakerphone

44

Auto Answer with 17 button

Cisco Unified IP Phone 6911 10 Speed Dial

buttons 31 set up31

description 24

T

Transfer button

Cisco Unified IP Phone 6911 9 Transfer, description25 troubleshooting tips35

TTY. See accessibility features turn on and off

mute 23

U

user options device

speed dial 31 device, line settings 30 plugins 33

sign in and out 29 user settings

change browser password 32

change user options web pages language 33

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V

visual alert. See alerts, visualvoice messages. See messagesvoicemail. See messages Volume

Cisco Unified IP Phone 6901 4 Cisco Unified IP Phone 691110

W

Web Dialer MAC address 26 sign in26

Web Dialer, description 26

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Americas Headquarters

Asia Pacific Headquarters

Europe Headquarters

Cisco Systems, Inc.

Cisco Systems (USA) Pte. Ltd.

Cisco Systems International BV

San Jose, CA

Singapore

Amsterdam, The Netherlands

 

 

 

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

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