Cisco Systems 7937G User Manual

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0

INCLUDING LICENSE AND WARRANTY

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

Common Phone Tasks

Place a call		Press		either before or
		after dialing a number.
Answer a call		Press		, or press the
		Answer softkey.
End a call		Press		, or press the
		EndCall softkey.
Redial a number		Press		, or press the
		Redial softkey.
Mute your		Press	.
phone
Use call logs		Press		, select the
		desired call log, and then
		select the desired listing. To
		dial, highlight a listing, and
		then press Dial.
Hold/Resume a		Press the Hold softkey to
call		hold a call, or the Resume
		softkey to resume a call.
Transfer a call to		Press the Transfer softkey,
a new number		enter the number, and then
		press Transfer.
Start a standard		Press the Confrn softkey,
(ad hoc)		dial the participant, and
conference call		then press Confrn again.
Forward all calls		Press the CFwdALL
		softkey.

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

© 2009 Cisco Systems, Inc. All rights reserved.

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QUICK REFERENCE

Cisco Unified IP Conference Station 7937G for Cisco Unified Communications Manager 6.0

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial	Dial using a Speed Dial index
	number
Answer	Answer any call ringing
<<	Delete entered characters
Barge	Add yourself to a call on a
	shared line
CallBack	Receive notification when a
	busy extension becomes
	available
cBarge	Add yourself to a call on a
	shared line and establish a
	conference
CFwdALL	Set up/cancel call forwarding
Clear	Delete records or settings
ConfList	View conference participants
Confrn	Create a conference call
Details	Receive information on all
	placed, received, or missed
	calls
Dial	Dial a phone number
DirTrfr	Transfer two calls to each
	other
Down	Decrease the display screen
	contrast settings
EditDial	Edit a number in a call log
EndCall	Disconnect the current call
Exit	Return to the previous screen
GPickUp	Answer a call ringing in
	another group
Hold	Place active call on hold
iDivert	Send or redirect a call to a
	voice message system

Join	Join other calls already on a
	line to create a conference
MeetMe	Host a Meet-Me conference
Message	Set up, check, or listen to
	voice messages
more	Display additional softkeys
New Call	Make a new call
Park	Park a call and display it
PickUp	Answer a call ringing in your
	group
Play	Hear a selected ring type
Redial	Redial the most recently
	dialed number
Resume	Resume a call on hold
Save	Save the chosen settings
Select	Choose a menu item or call
Submit	Confirm the UserID and PIN
	entered for Personal
	Directory access
Transfer	Transfer a call
Up	Increases the display screen
	contrast setting
Update	Refresh display screen
	content
Validate	Confirm the UserName and
	Password entered during
	security configuration
Voicemail	Check contents of voicemail

Phone Screen Icons

Line and Call States

Call on hold

Connected call

Incoming call

Off-hook

Shared line in use

Other Features

Checked box

Locked

Settings

Unchecked box

Unlocked

Button Icons

Off-hook

On-hook

Navigation

Select

Applications

Directories

Redial

Volume Up

Volume Down

Mute

Softkeys

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Conference Station 4

Connecting the Conference Station to the Network 4

Registering with TAPS 7

An Overview of Your Conference Station 8

Understanding Buttons and Hardware 8

Understanding Lines vs. Calls 11 Understanding Line and Call Icons 11

Understanding Display Screen Features 12 Choosing Menu Items 13

Cleaning and Maintaining the Display Screen 13

Understanding Feature Buttons and Menus 13

Understanding Feature Availability 14

Basic Call Handling 15

Placing a Call—Basic Options 15

Placing a Call—Additional Options 16

Answering a Call 17

Ending a Call 17

Using Hold and Resume 17

Using Mute 18

Switching Between Multiple Calls 18

Viewing Multiple Calls 18

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Transferring Calls 19

Forwarding All Calls to Another Number 19

Making Conference Calls 20

Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 22

Advanced Call Handling 23

Speed Dialing 23

Picking Up a Redirected Call on Your Conference Station 24

Storing and Retrieving Parked Calls 25

Using a Shared Line 25 Understanding Shared Lines 25

Adding Yourself to a Shared-Line Call 26

Preventing Others from Viewing or Barging a Shared-Line Call 27

Tracing Suspicious Calls 27

Using Cisco Extension Mobility 28

Using AutoAnswer 28

Changing Conference Station Settings			29
Customizing Rings and Message Indicators			29
Customizing the Conference Station Display Screen 30
Using Call Logs and Directories 31
Using Call Logs	31
Directory Dialing	32
Using Corporate Directory on Your Conference Station				32
Using Personal Directory on Your Conference Station				33
Accessing Voice Messages 36
Using the User Options Web Pages		37
Accessing Your User Options Web Pages		37
Configuring Features and Services on the Web 37
Using Personal Directory on the Web		38

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Using Your Personal Address Book on the Web		38
Configuring Fast Dials on the Web	39
Using the Address Book Synchronization Tool 40
Setting Up Speed Dialing on the Web	40
Setting Up Conference Station Services on the Web		41
Controlling User Settings on the Web	43
Controlling Line Settings on the Web	44
Using Cisco WebDialer 46

Understanding Additional Configuration Options 48

Troubleshooting Your Conference Station 50

General Troubleshooting 50

Viewing Conference Station Administration Data 51

Using the Quality Reporting Tool 51

Cisco One-Year Limited Hardware Warranty Terms 52

Index 55

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your Cisco Unified IP Conference Station 7937G. You can read it completely for a solid understanding of your conference station’s capabilities or refer to the table below for pointers to commonly used sections.

If you want to...	Then...
Review safety information	See Safety and Performance Information, page 2
Connect the conference station	See Connecting Your Conference Station, page 4
Use the conference station after it	Start with An Overview of Your Conference Station, page 8
is installed
Learn what the conference station	See Understanding Buttons and Hardware, page 8
buttons mean
Learn about the display screen	See Understanding Display Screen Features, page 12
Make calls	See Placing a Call—Basic Options, page 15
Put calls on hold	See Using Hold and Resume, page 17
Mute calls	See Using Mute, page 18
Transfer calls	See Transferring Calls, page 19
Make conference calls	See Making Conference Calls, page 20
Set up speed dialing	See Speed Dialing, page 23
Share a phone number	See Using a Shared Line, page 25
Change the ring volume or type	See Customizing Rings and Message Indicators, page 29
Change voice message indicators	See Customizing Rings and Message Indicators, page 29
View your missed calls	See Using Call Logs, page 31
Listen to your voice messages	See Accessing Voice Messages, page 36
See softkey and icon definitions	Refer to the Quick Reference Card in the front of this guide

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Finding Additional Information

You can access the most current conference station documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access international Cisco websites from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your conference station.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the conference station:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

•Move the external device away from the source of the RF or AF signals.

•Route the external device cables away from the source of the RF or AF signals.

•Use shielded cables for the external device, or use cables with a better shield and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers and microphones that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to [e-mail].

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Conference Station

Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and tables to connect the conference station.

Connecting the Conference Station to the Network

The following graphic and table describe how to connect the conference station to the network.

Note Connecting multiple conference stations is not a supported configuration and will not work.

3

1

2

185259

Connection of end of network cable (without ferrite bead) to RJ-45 port on bottom of

1conference station

2Network cable (25-foot)

3Connection of end of network cable (with ferrite bead) to LAN port

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Connecting Optional External Microphones

You can connect optional external microphones. See the graphic below.

185260

Connecting an Optional Third-Party Wireless Microphone Kit

You can connect an optional third-party wireless microphone kit. See the graphic below.

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Connecting Conference Station Using an Optional External Power Source

If you connect the conference station to the network using an external power source, you must use a power interface cable and an external power supply. These items are optional and are not included in the conference station package. The following graphic and table show how to connect the conference station to the network if you use an external power source. For more information about using an external power source, see your system administrator.

	4
	3
	5
2	6

1

7

8

185258

1	Connection of end of network cable (without ferrite bead) to conference station RJ-45 port
2	Network cable (25-foot)
3	Connection of end of network cable (with ferrite bead) to power interface cable
4	Power interface cable
5	Connection of power interface cable to LAN wall port
6	Connection of power interface cable to external power supply
7	External power supply
8	Connection of external power supply to wall outlet

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Registering with TAPS

After the conference station is connected to the network, your system administrator might ask you to auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new conference station or to replace an existing conference station. To register with TAPS, activate the conference station, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After the conference station displays a confirmation message, hang up. The conference station will re-start.

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An Overview of Your Conference Station

Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your conference station can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, the

conference station supports:

•Access to network data, XML applications, and web-based services.

•Online customizing of conference station features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use the graphic and table below to identify buttons and hardware on your conference station.

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	Item	Description	For more information, see...
1	LED indicators	Three multi-color LED indicators provide	Cisco Unified IP
		call status information:	Conference Station 7937G
		• Off: Ready, Call State Off	Administration Guide for
			Cisco Unified
		• Solid amber: Powering On
			Communications Manager 6.0.
		• Solid red: Powering On, Mute, or
		Voice Message
		• Flashing red: Hold
		• Solid green: Dial Tone, Dialing, or
		Connected
		• Flashing green: Incoming Call
		(Ringing/Connecting)
2	Microphones	Three internal unidirectional	Your system administrator.
		microphones.
3	Speaker	Internal speaker.	Your system administrator.
4	Navigation buttons	Allow you to scroll through menus and	Using Call Logs, page 31.
	(four)	highlight items.

5	Select button			Activates the currently highlighted screen	Choosing Menu Items,
				menu option.	page 13.
6	On-hook button			Ends your current call.	Placing a Call—Basic Options,
					page 15.
					Ending a Call, page 17
					Transferring Calls, page 19
7	Volume Up button			Raises the volume of the speaker	Customizing Rings and
				(off-hook) and the ringer (on-hook).	Message Indicators, page 29.

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	Item		Description	For more information, see...
8	Volume Down		Lowers the volume of the speaker	Customizing Rings and
	button		(off-hook) and the ringer (on-hook).	Message Indicators, page 29.
9	Mute button		Toggles the Mute feature.	Using Mute, page 18.
10	Keypad		Allows you to dial phone numbers, enter	Basic Call Handling, page 15.
			letters, and choose menu items.
11	Redial button		Dials the most recent number you called.	Placing a Call—Basic Options,
				page 15.
12	Directories button		Toggles the Directories menu. Allows you	Using Call Logs and
			to access call logs, speed dials, and	Directories, page 31.
			directories.	Advanced Call Handling,
				page 23.
13	Applications		Toggles the Applications menu. Allows	Accessing Voice Messages,
	button		you to access the Messages, Settings, and	page 36.
			Services menus.	Changing Conference Station
				Settings, page 29.
				Setting Up Conference Station
				Services on the Web, page 41.
14	Off-hook button		Allows you to go off-hook to:	Placing a Call—Basic Options,
			• Invoke a dial tone	page 15.
			• Obtain a dial tone to initiate a call	Starting or Joining a Meet-Me
				Conference Call, page 22
			• Initiate a call after you enter a phone
				Picking Up a Redirected Call
			number
				on Your Conference Station,
			• Answer an incoming call
				page 24
			• View certain softkeys
15	Softkey buttons		Allow you to select softkey options that	Understanding Display Screen
	(four)		display on the screen.	Features, page 12.
16	Conference station		Displays conference station menus and	Understanding Display Screen
	screen		features.	Features, page 12.

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Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Line—A line corresponds to the directory number that others can use to call you. Each conference station supports one line only. To see your conference station’s line, look at the upper right of the display screen.

•Call—A line supports multiple calls. By default, the conference station supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

The conference station displays icons to help you determine the line call state.

Icon	Line or call state	Description
	Off-hook line	You are dialing a number or an outgoing call is ringing.
	Connected call	You are currently connected to the other party.
	Ringing call	An incoming call is ringing on your line.
	Call on hold	You have put the call on hold. See Using Hold and Resume, page 17.
	Remote-in-use	Another phone that shares your line has a connected call. See Using a
		Shared Line, page 25.

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Understanding Display Screen Features

You can use the following graphic and table to see what your conference station display screen looks like with active calls and feature menus open.

1

4

3

2

5

Item

Description

1

Conference

Displays the current time, date, and number (directory number) of your

station

conference station.

directory

number

2

Softkey labels

Each displays a softkey function. Softkey labels are selected by the softkey

buttons.

3

Status line

Displays conference station status information and prompts.

4

Call activity

Displays the current call, including caller ID, call duration, and call state.

area

See Understanding Line and Call Icons, page 11.

5

Feature menu

Each indicates an open feature menu and the menu options. See Understanding

Feature Buttons and Menus, page 13.

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Choosing Menu Items

There are three ways to choose menu items on the conference station’s display screen.

To choose a display
screen item...	Do this...
By softkey	Press the Select softkey.
By navigating	Press the appropriate Navigation button to highlight a desired menu item, and
(scrolling)	then press the Select button or the Select softkey.
By item number	Press the corresponding number on your keypad. For example, press 4 to
	choose the fourth item in a menu.

Cleaning and Maintaining the Display Screen

Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

...If you want to	...Then
Open or close a menu	Press a feature button:
		Applications (Messages, Settings, and Services).
		Directories (Missed Calls, Placed Calls, Received Calls,
		Speed Dials, Personal Directory, Corporate Directory).
Scroll through a list or	Press the Up or Down Navigation button.
menu
Go back one level in a	Press Exit. Pressing Exit from the top level of a menu closes the menu.
feature menu

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