Cisco Systems 7970 User Manual

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Cisco Unified IP Phone 7970 Series Phone Guide for

Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Common Phone Tasks

Softkey Definitions

View online help on phone

Place a call Go off-hook before or

Redial a number Press Redial.

Switch to handset during a call

Switch to speaker or headset during a call

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer call to new number

Place an intercom call Press intercom button,

Start a standard (ad hoc) conference call

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Press .

after dialing a number.

Pick up the handset.

Press or , then hang up the handset.

call log. To dial, highlight a listing and go off-hook.

Press Tra ns fer, enter the number, then press Transfer again.

enter a number if necessary, and speak after you hear the tone.

Press more > Confrn, dial the participant, then press Confrn again.

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QUICK REFERENCE

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Setup/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Dial Dial a phone number

DirTrfrs

(SCCP only)

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

Erase Reset settings to their defaults

Exit Return to the previous screen

Open the Details record for a multiparty call in the Missed Calls and Received Calls logs

Transfer two calls to each other

(DND)

current intercom call

GPickUp Answer a call ringing in another

group

iDivert Send or redirect a call to a voice

message system

Join

(SCCP only)

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the system

Redial Redial the most recently dialed

Remove Remove a conference participant

Resume Resume a call on hold

RMLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode

(SCCP only)

<< Delete entered characters

>> Move through entered characters

Join together existing calls to create a conference

associated group

administrator

number

conference call

Choose a video display mode

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold; remote call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

BLF- monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is ringing (BLF Pickup) (SCCP only)

Speed-dial, call log, or directory listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to button

URL entry in a call log is ready to edit (SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 9

Using this Guide 9 Finding Additional Information 10

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 10 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15 Understanding Lines vs. Calls 18

Understanding Line and Call Icons 19 Understanding Touchscreen Features 20

Choosing Touchscreen Items 21

Cleaning and Maintaining the Touchscreen 21 Understanding Feature Buttons and Menus 22

Accessing the Help System on Your Phone 23 Understanding Feature Availability 23 Understanding SIP vs. SCCP 24

Basic Call Handling 25

Placing a Call—Basic Options 25 Placing a Call—Additional Options 26 Answering a Call 29 Ending a Call 30 Using Hold and Resume 31

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -5

Using Mute 32 Switching Between Multiple Calls 32 Switching an In-Progress Call to Another Phone 33 Viewing Multiple Calls 33 Transferring Calls 34 Sending a Call to a Voice Message System 35 Forwarding Calls to Another Number 35 Using Do Not Disturb 36 Making Conference Calls 37

Using Conference Features 37

Using Conference 38 Using Join 39 Using cBarge 40 Using Meet-Me 40

Viewing or Removing Conference Participants 41

Placing or Receiving Intercom Calls 41

Advanced Call Handling 43

Speed Dialing 43 Picking Up a Redirected Call on Your Phone 44 Storing and Retrieving Parked Calls 45 Logging Out of Hunt Groups 46 Using a Shared Line 46

Understanding Shared Lines 47 Using Barge to Add Yourself to a Shared-Line Call 47

Understanding Barge Features 47 Using Barge Features 48

Preventing Others from Viewing or Barging a Shared-Line Call 49 Using BLF to Determine a Line State 50 Making and Receiving Secure Calls 51 Tracing Suspicious Calls 51 Prioritizing Critical Calls 52 Using Cisco Extension Mobility 53

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Managing Business Calls Using a Single Phone Number 54

Using a Handset, Headset, and Speakerphone 56

Obtaining a Headset 57 Using AutoAnswer 57

Changing Phone Settings 58

Customizing Rings and Message Indicators 58 Customizing the Touchscreen 59

Using Call Logs and Directories 60

Using Call Logs 60 Directory Dialing 62

Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63

Accessing Voice Messages 65

Using the Cisco Unified CM User Options Web Pages 66

Accessing Your User Options Web Pages 66 Configuring Features and Services on the Web 67

Using Personal Directory on the Web 67

Using Your Personal Address Book on the Web 67 Configuring Fast Dials on the Web 68

Using the Address Book Synchronization Tool 69 Setting Up Speed Dials on the Web 69 Setting Up Phone Services on the Web 71 Controlling User Settings on the Web 72 Controlling Line Settings on the Web 73 Setting Up Phones and Access Lists for Mobile Connect 75 Using Cisco WebDialer 77

Understanding Additional Configuration Options 79

Troubleshooting Your Phone 81

General Troubleshooting 81

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -7

Viewing Phone Administration Data 82 Using the Quality Reporting Tool 82

Cisco One-Year Limited Hardware Warranty Terms 83

Index 85

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 10.

Connect your phone See Connecting Your Phone, page 12.

Use your phone after it is installed Start with An Overview of Your Phone, page 15.

Learn what the button lights mean See Understanding Buttons and Hardware, page 15.

Learn about the touchscreen See Understanding Touchscreen Features, page 20.

Make calls See Placing a Call—Basic Options, page 25.

Put calls on hold See Using Hold and Resume, page 31.

Mute calls See Using Mute, page 32.

Transfer calls See Transferring Calls, page 34.

Make conference calls See Making Conference Calls, page 37.

Set up speed dialing See Speed Dialing, page 43.

Share a phone number See Using a Shared Line, page 46.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 56.

Change the ring volume or tone See Changing Phone Settings, page 58.

View your missed calls See Using Call Logs, page 60.

Listen to your voice messages See Accessing Voice Messages, page 65.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -9

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only)

Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

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Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Getting Started

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:

www.cisco.com/go/accessibility

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -11

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

AUX

10/100/1000 SW 10/100/1000 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/1001SW)

Access port (10/1001 PC)

1. Your phone may show 10/100/1000.

113951

Handset port

Headset port

External speaker port

Microphone port

Footstand button

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Connecting Your Phone

Removing the Hookswitch Clip (Required)

Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

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Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

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Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco Because of the inherent environmental and hardware inconsistencies in the locations where

Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all

Cisco environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

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An Overview of Your Phone

Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your Cisco Unified CM User Options web

pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -15

16 17

1112131415

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An Overview of Your Phone

Item Description For more information, see...

Programmable

buttons

Footstand button Allows you to adjust the angle of the phone

Display button Awakens the touchscreen from sleep mode or

Depending on configuration, programmable buttons provide access to:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or BLF status)

Red, flashing—Remote call on hold

base.

disables it for cleaning.

No color—Ready for input

• Understanding

Touchscreen Features, page 20

• Basic Call Handling,

page 25

• Speed Dialing, page 43

• Using a Shared Line,

page 46

• Using BLF to

Determine a Line State, page 50

• Placing or Receiving

Intercom Calls, page 41

Adjusting the Footstand (Optional), page 13

Cleaning and Maintaining the Touchscreen, page 21

Green flashing—Disabled Green steady—Sleep mode

Messages button Auto-dials your voice message service (varies

by service).

Directories button Opens/closes the Directories menu. Use it to

access call logs and directories.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -17

Accessing Voice Messages, page 65

Using Call Logs, page 60

Help button Activates the Help menu. Accessing the Help System

on Your Phone, page 23

Settings button Opens/closes the Settings menu. Use it to

change touchscreen and ring settings.

Services button Opens/closes the Services menu. Using the Cisco Unified CM

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Mute button Toggles the microphone on or off. When the

microphone is muted, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed on

your touchscreen).

Changing Phone Settings, page 58

User Options Web Pages, page 66

Using a Handset, Headset, and Speakerphone, page 56

Using Mute, page 32

Using a Handset, Headset, and Speakerphone, page 56

Using Call Logs, page 60

Basic Call Handling, page 25

Understanding Touchscreen Features, page 20

Handset light strip Indicates an incoming call or new voice

message.

Touchscreen Shows phone features. Understanding Touchscreen

Accessing Voice Messages, page 65

Features, page 20

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines. To see your phone lines, look at the right side of your touchscreen. You have as many lines as you have directory numbers and phone line

icons

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An Overview of Your Phone

• Calls—Each line can support multiple calls. By default, your phone supports four connected calls

per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon Line or call state Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 31.

Remote call on hold

Remote-in-use Another phone that shares your line has a connected call. See Using

Reverting call A holding call is reverting to your phone. See Using Hold and

Authenticated call See Making and Receiving Secure Calls, page 51.

Encrypted call See Making and Receiving Secure Calls, page 51.

BLF- monitored line is idle

BLF- monitored line is in-use

BLF- monitored line is ringing (BLF Pickup) (SCCP only)

Line in Do Not Disturb (BLF)

Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom

Another phone that shares your line has put a call on hold. See Using

Hold and Resume, page 31.

a Shared Line, page 46.

Resume, page 31.

See Using BLF to Determine a Line State, page 41.

See Using BLF to Determine a Line State, page 50.

Calls, page 41.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -19

Icon Line or call state Description

One-way intercom call

Two-way intercom call

The intercom line is sending or receiving one-way audio. See Placing

or Receiving Intercom Calls, page 41.

The recipient pressed the intercom line to activate two-way audio with the caller. See

Placing or Receiving Intercom Calls, page 41.

Understanding Touchscreen Features

This is what your main touchscreen might look like with active calls and several feature menus open.

186429

Primary phone

line

Programmable

button indicators

Softkey labels Each displays a softkey function. Softkey labels are touch-sensitive.

Status line Displays audio mode icons, status information, and prompts.

Displays the phone number (directory number) for your primary phone line.

Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see the the front of this guide.

“Phone Screen Icons” section in the Quick Reference Card at

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An Overview of Your Phone

Call activity

area

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). Items in this area are touch-sensitive.

Understanding Line and Call Icons, page 19, and Viewing Multiple Calls,

See

page 33.

Understanding Feature Buttons and Menus, page 22.

Choosing Touchscreen Items

There are three ways to choose items on your phone’s touchscreen.

To choose a touchscreen item...

By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip.

By item number Press the corresponding number on your keypad. For example, press 4 to

By scrolling Press the Navigation button to highlight an item. Press a softkey to finish the

Do this...

Use only your fingertip to press the touchscreen, as using any other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number.

choose the fourth item in a menu.

action, or tap the item on the touchscreen with your fingertip.

Cleaning and Maintaining the Touchscreen

You can use the Display button to disable and enable the touchscreen. The Display button illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in sleep mode

Green, flashing—Touchscreen is disabled

If you want to... Then...

Disable the touchscreen for cleaning

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -21

Press and hold for more than one second. flashes.

The screen remains disabled for about a minute, unless you enable it.

If you want to... Then...

Enable the touchscreen (after disabling it)

Wake the touchscreen from sleep mode

Caution Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on

the phone, as they can contaminate phone components and cause failures.

Press (flashing) and hold for more than one second.

Press the touchscreen or any button, or lift the handset.

After a period of inactivity (determined by your system administrator), the touchscreen enters sleep mode to save power. In this mode, the touchscreen appears blank and

remains lit.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list or menu

Go back one level in a feature menu

Switch between open feature menus

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Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Press a feature tab on your touchscreen. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the touchscreen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

Learn about a softkey

or button

Learn about a menu item Press , then quickly press the menu item on the touchscreen. Or, press

Get help using Help Press . After a second or two, press again, or choose Help from

Press , then quickly press a softkey or button.

twice quickly with the menu item highlighted.

the main menu.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -23

Feature Softkey Line Button Label and Icon

Hold Hold Hold

Hunt Group HLog Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remote hold Hold Hold (flashing)

Remove Last Conference Party

Tra n sfer Tra n sfer Tra ns f er

Video Mode Command VidMode Video

RmLstC Remove Last Participant

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose

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> Model Information > Call Control Protocol on your phone.

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Place a call using the speakerphone

Place a call using a headset Press and enter a number. Or, if

Redial a number Press Redial to dial the last number, or

Place a call while another call is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset,

is lit, press New Call and enter a number.

press the Navigation button (with the phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Press the listing on the touchscreen.

see...

Phone, page 15

Headset, and Speakerphone, page 56

Using a Handset, Headset, and Speakerphone, page 56

Using Call Logs, page 60

Using Hold and Resume, page 31

Using Call Logs, page 60

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook

by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -25

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to... Then... For more information, see...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on your phone

Dial from a corporate directory on your personal computer using

WebDialer

Cisco

Use CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Make a priority (precedence) call (SCCP phones only)

1. Press for a new line. The first call is automatically placed on hold.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Look for Busy Lamp Field indicators. Using BLF to Determine a

Enter the MLPP access number, then enter a phone number.

Using Hold and Resume, page 31

Speed Dialing, page 43

Using Call Logs, page 60

Using Cisco WebDialer, page 77

Your system administrator

Line State, page 50

Prioritizing Critical Calls, page 52

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Basic Call Handling

If you want to... Then... For more information, see...

Dial from a Personal Address Book (PAB) entry

Place a call using a billing or tracking code (SCCP phones only)

Place a call using your Cisco Extension Mobility profile

Make a call from a cellular phone using Mobile Voice Access

1. Choose > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

1. Obtain your Mobile Voice Access number and end-user PIN from your system administrator.

2. Dial your assigned Mobile Voice access number.

3. Enter your cellular phone number (if requested) and PIN.

4. Press 1 to make a call to an enterprise IP phone.

5. Dial a desktop phone number other than your desktop phone number.

Using Personal Directory on Your Phone, page 63

Your system administrator

Using Cisco Extension Mobility, page 53

Managing Business Calls Using a Single Phone Number, page 54

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -27

If you want to... Then... For more information, see...

Place a call using Fast Dial

Note Before using this option, your

system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

Configuring Fast Dials on the Web, page 68 and Using Your Personal Address Book on the Web, page 67

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find and select an entry.

The system dials the specified number.

Place a call using your PAB

Note Before using this option, your

system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

Configuring Fast Dials on the Web, page 68 and Using Your Personal Address Book on the Web, page 67

1. Press the PAB line button.

2. Access the contact and select the

number.

The system dials the specified number.

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